To apply, click on the link at the end of the posts and all the best with your applications

DC- Insure -Telesales Consultant – Park Square (KZN)

Job Description

Identifying sales opportunities.

Answering inbound calls timeously and making required outbound calls

Co-ordination of own administration

Identifying sales opportunities

Maintaining accurate details and statistics of all queries

Key purpose

This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader. The successful individual will be required to conduct Discovery Insure telesales.

Key Outputs

The successful individual will be required to perform on, but not limited to the following key outputs:

• Achieve Insure Sales target

•Communication to members telephonically via fax and email

•Attending to general administration

•Conduct Financial Needs Analysis

• Achieve quality target

•Overcome objections

•Adhering to service level agreements

Personal attributes and skills

The successful individual will be required to demonstrate the following competencies:

• Target Driven

•Team Player

•Goal orientated

•Self motivated

•Ability to perform under pressure

•Adapt to change

•Persuasiveness

•Resilience/Tenacity

•Sound Time Management

•Self managed

•Attention to detail

•Ability to learn quickly and apply knowledge

•Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience

• Matric

• At least 2 years sales experience, preferably in an outbound telesales environment

  Minimum 2 years short-term product knowledge, Discovery Insure Knowledge is an advantage

• PC literacy, email, word, excel

•Tertiary qualification an advantage

•NQF5 and RE5 qualification

Click here to apply

Discovery Stores Team Leader

Discovery – Marketing

Discovery Store Team Leader

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

Key Purpose

We are seeking a dynamic Discovery Store Team Leader to serve as a Discovery Brand Ambassador and lead a high performing in store team. This role is ideal for a people centric leader with a strong commercial mindset who thrives on delivering exceptional customer experiences while driving sales and engagement.

Successful candidates will embody Discovery’s values, inspire their teams through trust based leadership, and consistently deliver world class service that places client outcomes at the centre of every interaction.

The core focus of this role is the leadership and performance management of Discovery’s face to face engagement channel for walk in clients. You will be responsible for creating an environment that proactively identifies opportunities, deepens client relationships, and maximises the value of in store interactions.

Key objectives include:

• Leading, coaching, and motivating a client service team to achieve service excellence and commercial outcomes
• Growing utilisation of Discovery Store services within the region
• Driving the uptake of Discovery Bank products through meaningful, needs‑based client engagement
• Creating and converting opportunities for Vitality Health Checks via targeted and proactive in‑store interactions
• Building strong relationships with internal and external stakeholders to expand the store’s regional impact

This role is well‑suited to an experienced client service leader who enjoys being front‑of‑house, developing talent, and translating customer engagement into measurable business results.

Areas of responsibility may include but not limited to

 Team Leadership:

• • Lead and inspire a team of sales and service consultants.
  • Provide guidance and support to team members in achieving individual and collective targets.
  • Conduct regular team meetings to communicate goals, share updates, and address concerns.
  • Foster a positive and collaborative team culture.

Sales Management:

• • Develop and implement sales strategies to achieve revenue targets.
  • Monitor and analyze sales performance metrics, identifying areas for improvement.
  • Train and coach team members on effective sales techniques and product knowledge.
  • Collaborate with the marketing department to align sales efforts with promotional activities.

Customer Service Excellence:

• • Ensure exceptional customer service is provided at all times.
  • Handle escalated customer issues and provide timely resolutions.
  • Implement and maintain customer service standards and protocols.
  • Gather customer feedback and use it to enhance service delivery.

Inventory Management:

• • Oversee inventory levels and ensure products are adequately stocked.
  • Implement procedures for accurate tracking and reporting of inventory.

Training and Development:

• • Identify training needs within the team and develop relevant training programs.
  • Conduct regular training sessions to enhance product knowledge and sales skills.
  • Provide ongoing coaching to team members to improve performance.

Performance Monitoring and Reporting:

• • Regularly assess individual and team performance against KPIs.
  • Prepare and present performance reports to higher management.

Communication:

• • Facilitate effective communication between team members and other departments.
  • Act as a liaison between frontline staff and upper management.
  • Communicate company goals and objectives to the team.

Compliance and Quality Assurance:

• • Ensure adherence to company policies, procedures, and ethical standards.
  • Implement quality assurance measures to maintain high service standards.
  • Stay informed about industry regulations and compliance requirements.

Market Research:

• • Stay updated on market trends, competitor activities, and customer preferences.
  • Use market insights to adjust sales and service strategies accordingly.

Budget Management:

• • Monitor expenses and ensure adherence to budgetary constraints.

Competencies

• Leadership
• Communication
• Sales Acumen
• Customer Focus
• Team Building
• Problem Solving
• Adaptability
• Decision Making
• Organizational Skills
• Emotional Intelligence
• Strategic Thinking
• Motivational Skills
• Conflict Resolution

Education and Experience

• 3 year undergraduate degree
• 2 to 3 years sales and client services team leader/management experience is essential
• Relevant financial services industry experience or qualification is advantageous
• Discovery Product Knowledge is advantageous

Click here to apply

Client Support Consultant

Discovery Corporate & Employee Benefits 

Client Support Consultant 

About Discovery 

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Corporate & Employee Benefits 

Discovery Corporate and Employee Benefits is the first and only employee benefits provider to be shaping employee behaviour, creating healthier and wealthier workforces. It is an exciting business to be in as we reimagine the way retirement savings and life insurance is brought to companies and employees.

Key Purpose

The primary function of this role is to deliver the Discovery standard of professional, effective and efficient customer service in a contact centre environment. The role requires that the quality of service exceeds customer expectations and establishes constructive relationships with the client base whilst dealing with complex queries and providing accurate product information in line with standards and protocols.

Areas of responsibility may include but not limited to

• Providing telephonic and email support in the Customer Services Department.
• Responding to all queries, issues and problems raised internally and externally telephonically and via correspondence.
• Comprehensively understand and investigate complaints relating to policy,protocol and benefits.
• Tracking and identifying trends and revert with feedback to appropriate parties.
• Keeping accurate and comprehensive stats on a daily, weekly and monthly basis.
• Building and establishing relationships at all levels with external partners and internal departments to facilitate expeditious resolution of queries.
• Keeping abreast of Discovery Corporate & Employee Benefits schemes and products, protocols and policies.

Personal Attributes

• High Sense of urgency and understanding of efficient and effective client service
• High EQ
• Excellent communication skills, verbal and written
• Action orientated
• Career Ambition
• Strong Interpersonal skills
• Customer focus
• Peer relationships
• Takes initiative
• Decision making
• Ability to work independently and within a team environment
• Problem solving
• Judgement

Education and Experience

• Matric
• Knowledge of Employee Benefits (Retirement Schemes & Group Risk schemes), Discovery in-house products and protocols (advantageous)
• 2 years customer service experience in a Contact Centre environment
• Track record of client query resolution
• Excellent written and verbal communication skills in English
• Intermediate computer literacy in Microsoft Office
• Preference will be given to Employee Benefit experience

Click here to apply

Business Consultant

Discovery – DCM

Business Consultant

About Discovery 

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

Key Purpose

Increase the sales of the product range through building relationships, superior client service and technical knowledge.

Areas of responsibility may include but not limited to:

All work must be done accurately, comprehensively and in-line with set quality standards and timelines.

• • Increased Discovery Health product sales through building relationships, superior client service and technical expertise
  • Create strategic business partnerships with multiple intermediary stakeholders.
  • Relationship building with internal and external stakeholders.
  • Project management of new business process, from end to end.
  • Intermediary reporting and trend analysis.
  • Consistently deliver Discovery Health value proposition.
  • Escalated query resolution and troubleshooting
  • Increase the sales of the product range through building relationships, superior client service and technical knowledge.
  • Review new business pipeline, follow-up, and tracking.
  • Issuing of quotations
  • Technical training and ongoing product support to financial advisors.
  • Keeping up to date with competitor product and service offering and industry developments
  • Participating in proactive sales and marketing initiatives

Personal Attributes and Skills

• • Logical, analytical problem-solving ability.
  • Excellent interpersonal skills.
  • Excellent verbal and written communication skills.
  • Ability to work independently.
  • Ability to take accountability, responsibility, and ownership.
  • Able to take initiative and exercise sound judgment and decision making.
  • Ability to work in a highly pressurized, target oriented environment.
  • Ability to deal positively with change and uncertainty.
  • Strong business acumen.
  • Strong sales and persuasive skills.
  • Strong quality orientation.
  • Good organizational skills.
  • Proactive, self-motivated.
  • Able to identify, nurture and develop talent.
  • Customer oriented.
  • Ability to meet deadlines timeously

Competencies

• • Values Driven
  • Optimistic
  • Learns on the Fly
  • Resilient
  • Instils Trust
  • People Savvy
  • Drives Results
  • Problem Solver
  • Negotiator
  • Presenter
  • Strong communicator

Education and Experience

Qualifications

• • 3-5 years medical scheme industry experience (required)
  • Business degree (advantageous)
  • RE5 (preferable)
  • NQF5 in Wealth Management of Financial Planning / 120 FAIS credits (preferable)
  • Knowledge of MS Office Suite
  • Sales experience (advantageous)
  • Knowledge of MS Office Suite
  • Business degree (advantageous)
  • Relevant financial services industry experience is advantageous

Experience

• • Relevant financial services industry experience is advantageous.
  • Sound health industry experience

Requirements

• • Valid drivers licence and insured and reliable car
  • Smart-phone
  • Willingness to travel

Click here to apply

Professional Assistant

Vitality RSA
Professional Assistant/Events Co-ordinator – Vitality People Team

About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Vitality People
The Vitality People team are a business partner to the broader Vitality business based primarily in Sandton with representation in both the Eastern Cape (PE) as well as in the Western Cape. The team is focussed on enabling the business to deliver on its strategic objectives through:

• Attracting and retaining the best talent to help deliver superior performance
• Building and sustaining an inclusive culture through diversity, employment equity, inclusivity & psychological safety
• Helping to drive the transformation agenda as a business imperative
• Embedding a culture of wellbeing in the workplace through mental health initiatives (Continue to Thrive) and physical wellbeing initiatives.
• Support for leaders to lead optimally in a Hybrid World of Work incorporating flexibility and performance for our people
• Create an exceptional employee experience journey in Vitality through deliberate and thoughtful engagement initiatives – love and passion for what we do.
• Promote Learning, Development and Growth as a lever to both lifting the individual and the business

The culte within the business can best be described as a family unit with shared passion for the Vitality impact on broader society and a deep sense of care and commitment to the teams. Our leaders are humble and genuinely invested in their people.

Key Purpose

The role of the PA/events co-ordinator requires an individual who is very people focussed, has excellent interpersonal skills and represents the Vitality People team both internally and externally. The incumbent must have high energy levels, be very passionate about egagement initiatives and event co-ordination and have the patience to deal with diverse group of stakeholders (staff, leaders, procurement, suppliers, marketing functions, external Vitality partners, Discovery Ambassadors, etc).

This role ideally suits a creative individual who can brainstorm ideas, writes well and is also able to support the Head of People with administrative duties from time to time.
Areas of responsibility may include but not limited to

Secretarial – People Team

• Preparation of weekly HR minutes and agenda distribution etc
• Diary management for Head of People when required
• Scheduling meetings: Room bookings, set up, meet and greet of external visitors, interviewees
• Compiling presentations in a professional manner when required
• Reimbursements & travel bookings for team
• Software/hardware requests and approval
• All staff related procurement orders
• Process all payments via Finance for external suppliers etc.
• Monitor budget of the teams related to the people function initiatives

Event Co-ordination – Vitality RSA

• Source, order and distribute all Vitality apparel, desk drops, engagement give aways etc
• Plan and compile an annual engagement calendar of initiatives
• Book monthly engagement sessions in the Auditorium with links to the regions. Brief agreed speakers, guests, compile running order, liaise with Group facilities and work force planning etc
• Drive and distribute all Vitality monthly campaigns to staff eg Breast Cancer awareness, women’s month etc
• Coordinate departmental functions and events – Recognition & Year End Functions, Long Service Awards, Star Awards for the whole of Vitality
• Monthly birthday mailers and gift vouchers to staff
• Organise MANCO events and EXCO strategic breakaways

Ad hoc

• The person in this role may handle ad hoc functions and projects which is not limited to the above.

Personal Attributes and Skills

• Energetic with a contagious sense of enthusiasm and optimism
• Effective communicator (written and spoken)
• Strong sense of confidentiality in dealing with people matters coupled with political savviness
• Good negotiation skills
• Builds a sense of belonging and a fun environment in the business
• Problem solver and excellent attention to detail
• Creative and passionate about event co-ordination
• Ability to network and build strong relationships across the Group and externally

Education; Knowledge and Experience

The following are essential requirements:

• 5 years administration experience
• 5 years working experience as a PA to Senior Management/Executive
• Previous event co-ordination and or marketing experience
• Matric Qualification
• Good presentation skills – secretarial
• Excellent communication with ability to deal with individuals at all levels
• Excellent attention to detail

The following are advantageous requirements:

• Secretarial Diploma
• Previous experience within an events or marketing role

Click here to apply

We wish you all the best with your applications