Netcare Eastern Cape

1. Receptionist
2. Emergency Care Assistant (ECA)
3. Senior Pharmacist

Receptionist

Division Netcare Primary Care Division
Location Westering
Department Reception
Closing Date 23 May 2024

Role Summary and key work output and accountabilities
Medicross Healthcare Group is a value driven organisation with a firm
commitment to providing patients and their families with a holistic approach
to primary healthcare of the highest quality and is underpinned by our
professional service.

The Receptionist has exceptional interpersonal communication skills and is
the often the first point of contact to the visitors and patients of the Clinic.
The Receptionist is responsible for the complete admissions process and
handling of associated queries with various stakeholders.

As a receptionist, you are required to be a Brand Ambassador by providing
the best and safest person-centered quality customer service whilst living
our values of CARE, TRUTH, PARTICIPTION, COMPASSION and DIGNITY. The
incumbent will be required to provide quality customer services aligned to
the overall business strategy, which is inclusive of administrative,
switchboard, billing and pay point responsibilities.
A detailed job description will be discussed with successful candidates

Inherent Requirements
Matric or equivalent NQF level 4 qualification.
Higher certificate – NQF level 5.
Previous reception experience (minimum 1 – 2 years) in hospital/clinic
environment.
Intermediate computer skills (MS Word, Outlook, Excel).
Knowledge of Medical Schemes.

Application process
Interested candidates who meet the above criteria are requested to e-mail
a detailed CV to pcdrecruitment@netcare.co.za

Emergency Care Assistant (ECA)

Division Netcare 911
Location Netcare Greenacres Hospital
Reporting structure Operations Manager

Closing date: 26.05.2024

Role summary
To enhance operational efficiency and service delivery through quality patient care, fostering a client centric focus through being a brand ambassador and living the Netcare way

Key work output and accountabilities
 Complete all company and legal documentation essential in the completion of your duty, and to ensure
that copies of such documentation are handed to the Operations Manager for filing.
 Share knowledge with relevant team members.
 Follow agreed upon (authorised) action steps until desired competence is achieved.
 Ensure hospital records are completed in accordance with their internal requirements whenever a
patient is delivered to them via the casualty/emergency unit.
 Complete EPRF’s – (Electronic Patient Report Forms) accurately for every patient treated.
 Complete any and all paper work required for overtime worked and leave required.
 Perform any other reasonable duties as requested by Operational Manager.
 Quality assurance to maintain work standards, integrity of data reporting.
 Respond to any emergency if requested and administer treatment to any patient requiring as per the
HPCSA protocols and regulations.
 Depending on specialization provide assistance with medical rescue, emergency communications or
specialized transport.
 Immediately call for backup should the condition of the patient require treatment that exceeds your
scope of practice and competency.
 Log all calls with the Netcare 911 Call Centre and obtain a Case Number for every call attended and
make sure this number appears on all pages of the PRF/EPRF.
 Assist with in-service training where appropriate.
 Ensure the cleanliness of the station on a daily basis.
 Ensure proper and adequate stock control and replacement immediately after a call if possible.
 Attend CME training to maintain CPD compliance.

 Submit to involvement in community projects if required.
 Required to have necessary knowledge and display adequate levels of competence in the treatment of
patients as per your training and qualification, and familiarise yourself with any changes to the
treatment protocols as prescribed by the HPCSA.
 Required to adhere to all company policies and procedures applicable to your job, failing which
disciplinary action may be instituted against you.
 Ensure the effective control of equipment in the Department as per set guidelines.
 Ensure a detailed check of the vehicle and equipment assigned to you before commencement of your
shift on CARS, and to report such discrepancies to your Operations Manager (CARS sheet).
 Ensure the cleanliness of all vehicles and equipment on a daily basis and a thorough cleaning session
once a week.
 Maintain all equipment in satisfactory working condition in accordance with manufactures’ details.
 Ensure sufficient care is taken to prevent loss of equipment, and report all losses/stolen ’to
management;
 Ensure that all rechargeable equipment is kept serviceable.
 Maintain rechargeable batteries.
 Update contents check lists accordingly.
 Ensure accurate record keeping for all drugs used and in your possession.
 Complete a drug checklist before commencement of shift and provide a handover drug count on
completion of the shift.
 100% Compliance with Compensation for Occupational Injuries & Diseases Act requirements.
 Ensure compliance with Compensation for Occupational Injuries & Diseases Act requirements and
report all injuries sustained on duty immediately to the Operations Manager, Call Centre.
 Ensure that all public areas in the Netcare 911 premises are kept neat and tidy at all times.
 Act in the manner conducive to basic safety regulations whilst on duty.
 Ensure safe and considerate driving techniques at all times whilst in control of the company vehicle.
 Ensure that the scene of an incident is safe to approach and if not, make safe such a scene according to
the regulations in your specific level of emergency care training.
 Ensure reporting of any unusual occurrence of company importance, whilst on duty, to the Operations
Manager immediately.
 Wear the appropriate protective gear on each scene as necessary.
 Ensure proper and adequate stock control and replacement immediately after a call if possible.
 Required to respond to all emergency calls within one minute and all non-emergency calls within three
minutes, unless you inform the emergency call contact centre immediately of an adequate reason why
you are unable to do so.
 Be an ambassador to the company by always displaying compassion and empathy towards your
patients, their family members and friends.
 Keep family members informed about patient treatment.
 Wear protective gloves when treating or transporting all.

Education
 Current registration with the HPCSA: Professional Board of Emergency Care Personnel as an
Emergency Care Assistant (ECA).
 Currency with HPCSA CPG updates.
 Communication skills (written and verbal).
 Must be over 21 years old and have a valid PDRP for
 Passengers and a valid Code 10 Driver’s License.

Work experience
 1 years Post-graduate patient care experience in an operational environment would be beneficial.
 Relevant computer proficiency would be beneficial (Microsoft Office).
 Interpersonal relationship skills.
 Analytical and Technical skills.

Knowledge
 Relevant computer proficiency would be beneficial.
 Good general knowledge and understanding of legislation pertaining to the specific business
environment of Netcare 911.
 Will need to work underground (where applicable).

Application process
Netcare is an equal opportunity employer
The Company’s approved Employment Equity plan and targets will be considered as part of the
recruitment process aligned to the Group’s Employment Equity strategy. Netcare actively supports the
recruitment of people with disabilities.

Interested candidates who meet the above criteria are requested to e-mail a detailed CV to
Junaine.Jobson@netcare.co.za

Senior Pharmacist

Division Hospital Division
Location Netcare Greenacres Hospital
Reporting structure Pharmacy Manager

Role summary
The Pharmacist will be responsible for the provision of medication and supplementary services to patients
and members of the healthcare team.
The incumbent will also assume responsibility for meeting patients’ needs in a responsible, satisfactory and cost-effective manner.

Key work output and accountabilities
 Dispense prescriptions (hospital and retail)
 Streamlining of retail front shop queues
 Ensure maximum safety of patients by providing advice on the appropriate selection, dosage and drug
interaction, potential side effects and therapeutic effects of medicines
 Prepare, issue and control all oncology drugs according to Pharmacy policies and procedures
 Act as custodian for the management of Schedule 5 & 6 drugs as per legal requirements
 Record prescriptions as per legislative requirements
 Assist and offer advice on the usage, side effects, contra-indications, drug interaction and proper
storage of medication to patients and other members of the healthcare team
 Advise and provide information regarding general health matters, including the effective use of
medicines, treatment for general diseases, primary health care, screening services, essential medication,
mother and child healthcare services, family planning and immunisation
 Supervise and control the acquisition, storage, dispensing, handling and packaging of medicines to
ensure safety, efficacy and quality thereof
 Assist with all aspects of ethical stock control including re-ordering of stock, maintaining dedicated stock
areas for organisation and expiry dates
 Conduct cyclical and full stock takes
 Update doctors and wards with regards to out of stock situations and offer alternatives
 Stock days and quality of stock
 Green procurement aspects

 Conduct related administrative and house-keeping tasks
 Preparation of call roster in advance
 Assist with compiling duty rosters
 Ensuring staggered shifts are adhered to at all times
 Assist to maintain and update Kronos time cards
 To Ensure involvement and assistance with obtaining Letters of motivation to ensure re-imbursement of
High cost medicine
 To mitigate the risk of non-payment of medicines
 To work with Billings teams to assist with Dr communication regarding additional clinical information is
received on the use of high cost
 Assisting with aspects of Antibiotic Stewardship
 Assisting with aspects of Medication safety and relevant audits
 Actively participate as a member of a team to achieve goals.
 Communicate effectively to assist other team players
 Supervise and guide Pharmacist Assistants and interns
 Active involvement in own professional development to maintain a satisfactory level of skill and
knowledge.
 Keep up to date with Netcare’s evolving policies and procedures
 Keep abreast of new developments in the Pharmaceutical field
 Work effectively and co-operatively with others to establish and maintain good working relationships
that are mutually beneficial.
 Build relationships with wards to facilitate the understanding and updating of Pharmacy systems and
policies

Education
 A relevant pharmaceutical qualification (B.Pharm. Degree or Dip.Pharm)
 Registration with the South African Pharmacy Council.

Work experience
 Advanced computer literacy
 Work experience in a Hospital or Retail Pharmacy environment

Knowledge
 Sound knowledge of Pharmacy business operations

Application process
Netcare is an equal opportunity employer
The Company’s approved Employment Equity plan and targets will be considered as part of the recruitment process aligned to the Group’s Employment Equity strategy. Netcare actively supports the recruitment of people with disabilities.

Interested candidates who meet the above criteria are requested to e-mail a detailed CV to
Thandi.Mabiza@netcare.co.za

Click here to apply

All the best with your applications.