Junior Legal Advisor: Complaints

Procurement Specialist

Salary Ranges from R159 100 – R302 300 maximum


  • The successful candidate will have an LLB or relevant Legal Degree and at least two (2) years’ experience in a similar position with a commercial or credit environment.
  • Admission as an attorney will be an added advantage.


  • Effectively dealing with general and debt counselling complaints in accordance with the National Credit Act.
  • Implementing an inhouse complaints handling process in accordance with the National Credit Act.
  • Attending meetings with external parties on behalf of the department.
  • Advising on enforcement action to be taken when necessary.
  • Assisting with preparation and presentation of cases at the Tribunal.
  • Provision of legal advice on specific issues related to the National Credit Act.
  • Research into issues and topics relevant to the NCR within the credit market.
  • Participating in team activities aimed at improving customer satisfaction and business performance.


  • National Credit Act.
  • Legal/court procedures.
  • Complaints resolution processes.


  • Drafting and advocacy skills.
  • Excellent communication skills (written and verbal).
  • Conflict resolution skills.
  • Strong personal and professional ethics.
  • Ability to work under immense pressure.
  • Good decision making.
  • Team player with the ability to multi-task.
  • Excellent time management.
  • Computer literacy.
  • Strong service and results driven.

Ref: JLAC/4/23

Closing Date: 12 April 2023 The National Credit Regulator is an equal opportunity organization which offers competitive market related packages. Suitable persons should send a detailed CV quoting the relevant reference number to: IF-Recruitment@ncr.org.za. Correspondence will only be entered into with short listed candidates. The National Credit Regulator reserves the right not to make an appointment.

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