Complaints Officer X2

Paterson Grade: C-Lower
Salary Ranges from: R159 100 – R302 200 maximum

Requirements:
▪ The successful candidate must have a degree in commerce, finance and or legal and at least 2
years’ experience within a commercial/ credit environment.
▪ Certificate in Debt counselling will be an added advantage

Duties:
▪ Effectively evaluate complaints relating to allegations of non-compliance with the National Credit
Act.
▪ Implementing an in-house complaints handling process in accordance with the departmental
policies and procedures.
▪ Evaluating complaints, provide and maintain a high level of quality work.
▪ Report Writing.
▪ Establish and maintain good relations with internal and external key stakeholders.
▪ Participating in team activities aimed at improving customer satisfaction and business
performance.

Knowledge:
▪ National Credit Act.
▪ Complaints resolution processes

Skills:
▪ Computer literacy.
▪ Strong personal and professional ethics.
▪ Team Player
▪ Excellent written and verbal communication skills, administrative skills.
▪ Ability to work under immense pressure
▪ Conflict resolution and negotiation skills.
▪ Results driven.

Closing Date: 24 April 2023
The National Credit Regulator is an equal opportunity organisation which offers competitive market related packages. Suitable persons
should send a detailed CV quoting the relevant reference number to: IF-Recruitment@ncr.org.za
Correspondence will only be entered into with short listed candidates. The National Credit Regulator reserves the right
not to make an appointment.

Ref: COCO/04/24

All the best with your applications