Customer Care Assistant: Customer Care

(2 posts available in Cederberg and Bergriver), Ref No. DSD 72/2023

Closing Date2023/06/26
Reference NumberWCG230522-5
Tracking NumberDSD 72/2023
Job TitleCustomer Care Assistant: Customer Care (2 posts available in Cederberg and Bergriver), Ref No. DSD 72/2023
DepartmentSocial Development
Salary level5
EnquiriesMr R Macdonald at (027) 213 2096
Job TypePermanent
Location – CountrySouth Africa
Location – ProvinceWestern Cape
Location – Town / CityCederberg and Bergriver
Job PurposeThe Department of Social Development, Western Cape Government has opportunities for two (2) suitably and competent individual to provide customer care support. The successful incumbents must be willing to work under pressure and meet deadlines, have a positive attitude and be responsible. These posts are based in Cederberg and Bergriver.
Minimum RequirementsSenior Certificate (Grade 12 or equivalent qualification); A minimum of 6 months customer care experience.
Key Performance AreasPerform front desk services by receiving and referring clients; Provide dispatch call service; Ensure register is signed and accurately completed; Facilitate all complaints and escalate accordingly; Compile a monthly local office report regarding enquiries or complaints as well as walk-in statistics; Provide information to clients regarding available services; Assist clients on how to access services from the department; Render general administrative support services and maintain a record system.
CompetenciesA good understanding of the following: Customer care; Customer care surveys; Social welfare services; Internal and external marketing and communication processes; Functions, programs and projects of the Department of Social Development; Information in the Department of Social Development domain; Communication (written and verbal) skills; Proven computer literacy in MS Office packages; Sound organising and planning skills; Conflict resolution skills; Ability to work under pressure and meet deadlines; Negotiation skills.
RemunerationR 202 233 per annum (Salary level 5)
Note on remuneration: Employees’ service benefits or obligations (13th cheque, medical assistance, housing assistance, pension-fund contributions, etc) are funded or co-funded in terms of the applicable prescripts or collective agreements
NotesNote: Only applications submitted online at: or be accepted.
Shortlisted candidates will be required to submit copies of their documentation for verification purposes. These candidates will be required to attend interviews on a date and time as determined by the department. The selection process will be guided by the EE targets of the employing department.
Should you experience difficulties with your online application, kindly note that technical support (challenges with online application) is only available from Monday to Friday from 08:00 to 16:00 . You may contact the helpline at 0861 370 214 . Otherwise, all other queries relating to the position, kindly contact the enquiries person as indicated in the advert. Please ensure that you submit your application before the closing date as no late applications will be considered.

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All the best with your applications

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