HR Helpdesk Consultant

Immediate Superior: HR Helpdesk Team Leader 
Location: Western Cape
Function: Shared Services
Type of Contract: Permanent
Reference Number: 97533 
Closing Date: 27/11/2023

The HR Helpdesk Consultant forms part of a team within the HR Shared Service Centre who is responsible for interaction with all bargaining and non-bargaining unit employees in respect of HR related queries and tasks through various means of communication (email, telephone, SMS). The Helpdesk Consultant is required to have an understanding of Employee Lifecycle functions to ensure an efficient service to all employees enquiring through the Helpdesk.

KEY RESPONSIBILITIES

• Operating at optimum performance levels, ensuring that an effective and efficient service is provided to internal clients enquiring through the Helpdesk.
• Participate in the execution of the strategic plan for the business unit by embedding the HR Helpdesk as a service function in the business
• Provide an effective and efficient service to all enquiring via the HR Helpdesk.
• Provide guidance and encouragement to HR BPs & Practitioners, line managers and employees with regards to the utilization of the HR Helpdesk.
• Deliver a professional, best in class HR Helpdesk service by effective management of the relevant tools and systems, and portraying personal efficiency.
• Demonstrated understanding of the functionality and full utilization of ServiceNow, and basic functionality of broader HR Systems with regard to its fit into HR policies and procedures (SAP HR, My HR, SuccessFactors)
• Effectively manage the query resolution process by ensuring that all queries are logged on a daily basis, resolved within the timeframes as agreed within the Service Level Agreement (SLA) with the business, delegated/escalated where required.
• Fulfil the full transactional recruitment function, this includes the placement of the advertisement, search suitable candidates on SF and CareerJunction, shortlisting and coordinating interviews, referencing and regrets.
• Conduct administration procedures, i.e. accurate capturing of information on systems, checking documentation for completeness, delegating to payroll if required and keep ServiceNow updated with status.
• Actively contribute to training material being in place for the Helpdesk, employees and HRBPs.
• Assist Site HR on ad hoc basis with recruitment processes, entries and exits (interviews, approvals, appointments and exits).
• Build end-to-end relationships which are leveraged to improve service delivery that result in satisfied stakeholders
• Foster good relations with all stakeholders to be viewed as trusted business partner for support services
• Being proactive and innovative in all areas pertaining to the HR Helpdesk function and HR management systems that will lead to improved services rendered
• Optimize and improve systems and work processes to drive productivity and reduce costs.
• Take responsibility for own development and contribute to team effectiveness.
  • Develop effective manager and peer working relations.
  • Take responsibility of own performance goals and personal growth
  • Manage your career (EPMS Scorecard, IDP and Career Plan are in place)
  • Drive own development to ensure knowledge and skills remain current.
  • Assist with the up skilling of yourself and the team where gaps have been identified

EDUCATION AND EXPERIENCE

• B. Degree; preferably in Human Resource Management
• Minimum 1 – 3 years’ relevant experience in a HR Service Centre environment including of:
• Sound knowledge of established HR theories, policies, procedures & practices
• Sound knowledge of organizational procedures and policies
• Knowledge of relevant and related SA Labour Legislation
• Operational Knowledge and proficiency in various Hire to Retire systems
• Proficiency in MS Word, Excel, Outlook, and PowerPoint
• Good Verbal and written communication skills
• Build and maintain relationships with key stakeholders.
• Detailed-oriented and meticulous.

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. Heineken Beverages (South Africa) (Pty) Ltd) is committed to an organisational culture that recognises, appreciates and values inclusion and diversity. You must be fully eligible to live and work in South Africa to apply

Click here to apply

All the best with your applications