Administrator (Senior)

Business Unit:  Discovery Employee Benefits

Function:  Administration and Office Support

Discovery Employee Benefits

Administrator (Senior)

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

Key Purpose of the role

The position is responsible for the day-to-day administration and managing a small team within Umbrella Fund Operations, within the Retirement Funds business unit. This is a core administration function, and the incumbent would be required to holistically manage and control a portfolio of different Retirement Fund disciplines, for example monthly contribution, claim, investment option, individual transfer in, section 14, section 28 processes. The incumbent must ensure that processes and procedures are implemented, maintained and improved. The incumbent needs to ensure operational activity is conducted within regulatory frameworks, accurately, effectively and efficiently. The incumbent must ensure that he/she has the knowledge, skills, tools and competencies required to perform the required job within service level agreements. The incumbent must have an appetite to be part of a growing new business unit, continuous improvement, able to adapt to change easily and play a roll in change management within the team, challenge the status quo, inspire and motivate others. The incumbent will continually review existing processes and procedures in order to ensure the delivery of committed services to the Umbrella Funds Clients.

 

Areas of responsibility may include but not limited to

  • Processing of all daily and monthly transactional activity within agree service levels.
  • Performing QA function for document verification where necessary.
  • Ensure that day to day administration is accurate, compliant and abreast with regulatory frameworks such as, Pension Funds Act, Tax Act, Rules of the Discovery Life Umbrella Pension and Provident Funds, Participating employer special rules. Ensures delivery of key operational attributes such as data completeness and data quality.
  • Dealing with queries from internal stakeholders, communicate effectively with clients to resolve queries and escalations, ensure client expectations are met.
  • Dealing with the Human Resources function for staff managed. Ensure others are trained on the processes and systems. Provides staff with clear direction. Sets appropriate standards of behaviour and outputs. Delegates work appropriately and fairly. Motivates and empowers others.
  • Prepare management and client report for submission to superiors.
  • Dealing with escalated calls or queries from internal stakeholders, communicate effectively with clients to resolve queries and escalations, ensure client expectations are met.
  • Develop and maintain excellent business relations with internal and external brokers.
  • Managing projects.
  • The incumbent is the Subject Matter Expert in Retirement Fund areas under management. Produces new ideas, approaches or insights. Produces range of solutions to problems and do root cause analysis. Effective decision-making by “out of the box” thinking and weighing up risks involved.

Personal Attributes and Skills     

The successful candidate must demonstrate the following competencies:
 

  • Communication Skills: able to communicate clearly both verbally and in writing.
  • Reporting Skills: ability to consolidate information and compile reports reflecting the necessary relevant information
  •  Ability to communicate logically and objectively is essential components of this role.
  • Attention to detail
  • Very organised
  • Conflict Management
  • Expresses opinions, information and key points of an argument clearly.
  • Probes for further information or greater understanding of a problem.
  • Relates well to people at all levels.

Education and Experience

Matric – essential5 years Employee Benefits , Retirement Funds, Umbrella Fund experience – Essential3 – 5 years’ experience in a supervisory role- EssentialNQF level 6 or similar is advantageousRelevant Industry Qualifications – Wealth Management, Introduction to Retirement Funds – AdvantageousMS Office – Advanced Excel Skills, Retirement Fund and Umbrella Fund operations, Accounting, Investments,

 EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.                    

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Click here to apply

All the best with your applications

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