Consultant: Client Relationship Manager X2

REFERENCE NR : VAC00088/23 & VAC00854/22
JOB TITLE : Consultant: Client Relationship Manager X2
JOB LEVEL : D2
SALARY : R 620 597 – R 930 895
REPORT TO : Senior Manager PLC
DIVISION : Provincial and Local Consulting
DEPT : Prov MP: Customer Operations
LOCATION : Nelspruit, Mpumalanga
POSITION STATUS : Permanent (Internal & External)

Purpose of the job

To provide organizational capabilities and services to internal and external customers from conception to delivery thus maximizing customer understanding, build customer relationship and improve customer satisfaction with the aim of increasing profitability for SITA. To oversee, manage and execute projects / activities to establish relationship, monitor, measure, and maintain client contracts, in accordance with legislative requirements and best practices, to ensure that requirements are met.

Key Responsibility Areas

• Drive portfolio of customers in the assigned cluster to determine and assess existing customers’ needs with the desired ICT requirements profile per cluster customer to provide effective solution approach to deliver within existing contractual constraints, policies and SITA commercial service catalogue.
• In collaboration with service owners, including senior management and key stakeholders, drive the
  implementation of targeted digital products and solutions for each cluster customer.
• Build, manage and maintain strategic relationships with Government Departments (i.e. SITA service owners) to continuously sustain the SITA business.
• Perform analysis on cluster needs and requirements in collaboration with Business Development team and other internal and external key stakeholders.
• Provide management support and ensure implementation, adherence and compliance to the Engagement management methodologies and regulations.

Qualifications and Experience

Required Qualification: National Diploma or Bachelor Degree in Information Technology OR Computer Science OR Bachelor degree in Commerce OR Marketing OR Business Administration OR Economics / BTech (at least NQF 6).
Certification: SITA to identify and invest in Sales Certifications.
Experience: 6 – 7 years working sales and IT experience in the engagement management/ relationship
management and/or project management. The incumbent will be required to consult and interact with relevant
Government Officials, GITOC Bodies, Government Governance bodies, industry partner, standards generating bodies, accreditation and certification bodies at a senior management and executive level. The incumbent will be required to participate and provide input in implementation of Customer related strategies, SITA Sales Methodology and Sales Process. Must have strong sales and business management skills.

Technical Competencies Description

Customer service management; Government Information Management; Business Development; Information Technology management; ICT solutions and services; Project Management methodology; Enterprise Project Management; Project Management Life-cycle; Knowledge of IT, Government ICT procurement processes, PFMA, SITA Act and Regulations; Basic understanding of Contracts, Strategic Planning and ITIL knowledge; Sales methodology and process; Application of project management methodology; Financial management principles methodology; Government Business Reference Model; Policy Review & Implementation; Business writing; Strategic Selling; Presentation Skills; Marketing & Sales Strategy Skills.

Other Special Requirements

Must be in possession of a valid driver’s license and have own vehicle available for business use.

How to apply

To apply please log onto the e-Government Portal: www.eservices.gov.za and follow the following process;

1. Register using your ID and personal information;
2. Use received one-time pin to complete the registration;
3. Log in using your username and password;
4. Click on “Employment & Labour;
5. Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs;
   Or, if candidate has registered on eservices portal, access www.eservices.gov.za, then follow the below steps:
6. Click on “Employment & Labour;
7. Click on “Recruitment Citizen”
8. Login using your username and password
9. Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs
   For queries/support contact eRecruitmentSupport@sita.co.za
   CV`s sent to the above email addresses will not be considered
   Closing Date: 14 December 2023
   Disclaimer
   SITA is an Employment Equity employer and this position will be filled based on Employment Equity Plan.
   Correspondence will be limited to short listed candidates only. Preference will be given to members of designated
   groups.

• If you do not hear from us within two months of the closing date, please regard your application as
  unsuccessful.
• Applications received after the closing date will not be considered. Please clearly indicate the reference
  number of the position you are applying for.
• It is the applicant`s responsibility to have foreign qualifications evaluated by the South African Qualifications
  Authority (SAQA).
• Only candidates who meet the requirements should apply.
• SITA reserves a right not to make an appointment.
• Appointment is subject to getting a positive security clearance, the signing of a balance score card contract,
  verification of the applicant’s documents (Qualifications), and reference checking.
• Correspondence will be entered to with shortlisted candidates only.
• CV`s from Recruitment Agencies will not be considered.

All the best with your applications