The National Credit Regulator

1. Call Centre Agent
2. Legal Advisor: Debt Counselling

Please check the email address and Ref at the end of every post and all the best with your applications.

Call Centre Agent

The National Credit Regulator (NCR) was established as the regulator under the National Credit
Act 34 of 2005 (the Act) and is responsible for the regulation of the South African credit industry. It
is tasked with carrying out education, research, policy development, registration of industry
participants, i.e. credit providers, credit bureaux, alternative dispute resolution agents, payment
distribution agents and debt counsellors, investigation of complaints, and enforcement of the Act.
The Act requires the NCR to promote the development of an accessible credit market, particularly
to address the needs of historically disadvantaged persons, low income persons, and remote,
isolated or low density communities. The NCR invites applications from suitable candidates for the
following position:

Position: Call Centre Agent
Paterson Grade: B-Lower
Salary ranges from R64 700 – R116 500 maximum

Requirements:
▪ A Grade 12 certificate, with one year post matric qualification in customer service or
relevant qualification, with at least one year’s relevant experience in a customer service industry.
▪ A certificate in debt counselling will be an added advantage.

Duties:
▪ Act as point of first contact with stakeholders and thus representing the face of the NCR.
▪ Interface with consumers via inbound calls, e-mails and faxes for the purpose of resolving enquiries related to the NCA.
▪ Retrieving telephone messages and returning calls timeously.
▪ Probe and query consumers to assess needs and provide useful information on general and debt counselling matters.
▪ Participate in activities designed to improve customer satisfaction and business performance.
▪ Competently update and retrieve records on the Complaints Management Systems and deal with other administrative functions as required.

Skills:
▪ Basic computer proficiency.
▪ Clear communication skills.
▪ Ability to listen with empathy and to interpret information correctly.
▪ Good time management skills.
▪ Strong interpersonal and problem solving skills.
▪ Conflict management skills.
▪ A strong service and results orientation.
▪ Team player with the ability to multi task.
▪ Call handling techniques.

Knowledge:
▪ Debt counselling procedures.
▪ Background on the National Credit Act.

Closing Date: 9 February 2024

The National Credit Regulator is an equal opportunity organisation which offers competitive market related packages.
Suitable persons should send a detailed CV quoting the relevant reference number to:IF-Recruitment@ncr.org.za

Ref : CLA/02/2024

Correspondence will only be entered into with short listed candidates. The National Credit Regulator reserves the right not to make an appointment.

Legal Advisor: Debt Counselling

The National Credit Regulator (NCR) was established as the regulator under the National Credit
Act 34 of 2005 (the Act) and is responsible for the regulation of the South African credit industry. It
is tasked with carrying out education, research, policy development, registration of industry
participants, i.e. credit providers, credit bureaux, alternative dispute resolution agents, payment
distribution agents and debt counsellors, investigation of complaints, and enforcement of the Act.
The Act requires the NCR to promote the development of an accessible credit market, particularly
to address the needs of historically disadvantaged persons, low income persons, and remote,
isolated or low density communities. The NCR invites applications from suitable candidates for the
following position:

Position: Legal Advisor: Debt Counselling
Paterson Grade: D-Lower
Salary ranges from R 405 200 – R 769 900 maximum

Requirements:

• The successful candidate must hold a relevant legal qualification, admission as an
  attorney or advocate that has completed pupillage, with a minimum of 3 years post
  admission experience and a minimum of 5 years relevant working experience in a
  financial, regulatory, or legal environment.
• A minimum of 3 years’ debt counselling process experience.

Duties:

• Provide effective legal advice on debt counselling and payment distribution related
  matters in relation to the National Credit Act and relevant legislation.
• Provide administrative and legal support to the debt counselling department and
  industry.
• Participate in appropriate committees as and when required and provide input from a
  legal perspective.
• Champion the departmental investigation and enforcement processes and mandate.
• Draft and review terms of reference, contracts/service level agreements and
  memorandum of understanding as and when required.
• Liaise with appointed service providers supporting the department on legal related
  matters and monitor their performance and service rendered in line with the service level
  agreement.
• Provide legal support on the compliance monitoring processes of debt counsellors and
  payment distribution agents.
• Draft legal documents, legal opinions and represent the department at the National
  Consumer Tribunal as and when required.
• Be responsible for providing oversight on the DC training course offered by NCR
  appointed training service providers (this includes monitoring of MOU provisions,
  revision of the course as and when necessary and others)
• Conduct research on legal matters impacting debt counselling provisions to ensure an
  improved regulatory dispensation.
• Monitor trends and practices in the debt counselling industry and recommend
  intervening strategies where necessary to be undertaken.
• Conduct training/information sharing sessions with internal and external stakeholders on
  related matters.
• Draft debt counselling guidelines as and when required.
• Conduct and maintain effective stakeholder engagement.

Knowledge:

• National Credit Act and related legislation.
• Debt counselling provisions.
• Legal, Court and National Consumer Tribunal processes.
• Interpretation of judgments.
• Understanding of the South African Consumer Credit Marke

Skills:

• Good communication and presentation skills.
• Administrative, research, negotiation and interpretation skills.
• Good drafting and advocacy skills.
• Conflict resolution and conflict management skills.
• Strong interpersonal and professional ethics.
• Computer literacy.
• Ability to work under pressure; and.
• Be a team player.

Closing Date: 9 February 2024

The National Credit Regulator is an equal opportunity organisation which offers competitive market
related packages. Suitable persons should send a detailed CV quoting the relevant reference number
to: com-recruitment@ncr.org.za

Ref:LADC02/24

Applicants who previously applied are requested to apply again.

Correspondence will only be entered into with short listed candidates. The National Credit
Regulator reserves the right not to make an appointment.

All the best with your applications