Netcare Administrative Vacancies:

1. Team Leader – Receptionist – Medicross East London
2. Receptionist – Medicross Pretoria West
3. Admin Controller – Medicross Benoni
4. Admin Controller – Medicross Monument
5. Nursing Administrator – Medicross The Berg
6. Receptionist – Medicross Hayfields
7. Admin Controller – Medicross Tableview
8. Nursing Administrator – Medicross Parow
9. Receptionist – Medicross Kenilworth
10. Receptionist X2 – Medicross Tableview
11. Infection Control Co-ordinator

Team Leader – Receptionist – Medicross East London

Role profile
Role title Team Leader – Receptionist
Division Netcare Primary Care Division
Location Medicross East London
Reporting structure Clinic Manager

Role summary
The Team Leader – Receptionist has an overall responsibility to provide a professional service to all customers in line with the Netcare strategic themes.
The Incumbent is further responsible for answering phones, patient scheduling and registration, charge entries, work queues, payment posting, batch balancing and cash reconciliation and balancing.
The incumbent also acts in a supervisory function to other reception employees.

Key work output and accountabilities
Effective Communications

• Ensure effective Communication (telephonic, emails etc.)
• Conduct daily testing of extensions and faults to be recorded and reported to the responsible HOD.
• Ensure night service is switched off prior to clinic opening.
• Determine the availability of practitioners and clinic staff and inform reception staff.
• Ensure that the correct answering message is recorded to reflect the clinics current.

Effective Patient Scheduling

• Attend to all On-Line-Appointment requests.
• Maintain the practitioner’s duty roster on the On-Line-Appointment website.
• Ensure availability of practitioners is correctly indicated on ME+ system.
• Ensure that the practitioner availability board is correctly maintained and is visible to the patients.
• Ensure that the practitioner availability and detail is correctly maintained on Real time Online booking system.
• Ensure that all electronic booking requests is acknowledged and replied to

Auditing

• Conduct auditing of new files – all new files must be checked for compliance as per the standard operating procedure within 48 hours from opening.
• Old files need to be maintained / replaced on an ad hoc basis.
• Ensuring files with a 2 year non activity period are archived on a regular basis.
• Ensure filing cabinets are operational and report faults to the responsible manager.

General Tasks

• Ensure reception and waiting areas are clean and neat at all times.
• Ensure that all electronic media (TV, radio) is operational.
• Ensure chairs are neatly arranged.
• Ensure compliance as per the Standard Operating Procedure.

Handling of emergencies

• Refer patients to nursing station immediately.
• Assist in transporting the patient to the nursing station if necessary.
• Ensure that the patient is handed over to a nurse or practitioner.
• Follow up on patient details once patient has been stabilised as per the Standard Operating Procedures.

Customer satisfaction

• Ensure a customer friendly environment.
• Ensure a professional environment at all times.
• Ensure compliance with companies customer care values.
• Ensure effective and formal communication.
• Monitor patient waiting time and keep patient informed.
• Notify booked patients of doctors cancellations.
• Manage the patient flow at reception and pay point.
• Alert Nursing station of any potential or visible high risk patients.
• Attend to and assist in resolving any patient complaints.

Transformation goals

• Assist with the identification of potential talent.
• Ensure alignment to the EE plan.

Skills profile
Education

• Grade 12 or equivalent NQF 4 certificate.
• Higher certificate in Business Management NQF level 5 (Essential).

Work experience

• 2 years’ experience in frontline reception in a clinic/hospital environment.
• SAP experience.
• ME + experience.

Knowledge

• Knowledge of medical aids.
• Computer literacy.

Application process
Netcare is an equal opportunity employer
The Company’s approved Employment Equity plan and targets will be considered as part of the recruitment process aligned to the Group’s Employment Equity strategy. Netcare actively supports the recruitment of people with disabilities.

Interested candidates who meet the above criteria are requested to e-mail a detailed CV to
pcdrecruitment@netcare.co.za

Please note:

• Please note that reference checks for internal applicants will be conducted with the applicant’s current and past Netcare direct line managers and the relevant Netcare HR Managers. Therefore, employees are encouraged to discuss internal job applications with their direct line manager to ensure that the line manager is aware of the application.
• The terms and conditions of employment relating to the function you have applied for will be based on those in the Division within which you will be employed.
• If a candidate has any disability that may impair the individual’s ability to perform the job function, the candidate must kindly inform the employer so that an assessment for reasonable accommodation can be made.
• By applying for this position and providing us with your CV and other personal information, you are
  consenting to the information being processed for possible recruitment and selection purposes only or for such purposes relating to assessing the establishment of an employment relationship with yourself, and this will be done in accordance with the applicable data protection and privacy legislation. We confirm that such information will not be used for any other purpose without obtaining your prior consent.
• If your application is not successful, we will retain your CV and other information provided on our electronic system for 12 months. If you object to your information being used in accordance with the aforementioned clauses, please indicate your objection, and we will immediately securely destroy your personal information.
• Kindly note that only shortlisted candidates will be contacted. Applicants who have not been contacted within 30 days of the closing date of this advert, should consider their application as unsuccessful.

Receptionist – Medicross Pretoria West

Role profile
Role title Receptionist
Division Netcare Primary Care Division
Location Medicross Pretoria West
Reporting structure Clinic Manager

Role summary
You will be required to be a brand ambassador by provide the best and safest person centre health and care, quality customer service, whilst living our values of care, truth, participation, compassion and dignity.
The incumbent will be required to provide quality customer service aligned with the overall business strategy ad fulfil administrative, switchboard, billing and pay-point functions.

Key work output and accountabilities

• Ensure accuracy (quality and integrity) of information, whether existing or new, on the patient file and billing system.
• Ensure that the reception area is always neat and tidy.
• Accountable for accurate document completion (admission & discharge).
• Deal with all customer complaints, and if not resolved, escalate to the relevant manager.
• Accountable for all banking/cash up processes as per Standard Operating Procedures.
• Pay point duties as required i.e. receipt of Cash/Credit card/ Debit card and allocation to patient account.
• Deal with telephonic enquiries and queries.
• Accurately record messages in the appropriate message book and ensure that the messages are
  delivered.
• Ensure accurate bookings are made with patient’s preference of practitioner, date and time.
• Manage patient arrivals in a proficient and professional manner.
• Assist patient in completing the appropriate documentation to ensure compliance to admission process as per Standard Operating Procedure.
• Verify and confirm the file for accuracy and completeness and update.
• Print an MCR and ensure the correct practitioner has been selected.
• Inform the patient of any outstanding balances or levies.
• Validate the patient details on the applicable switch application and inform the patient if verification was not successful.
• Direct all patients to the appropriate location, services and professional.
• Monitor patient waiting times and keep patient informed.
• Ensure that the patient is correctly billed after the visit.
• Ensure that accounts are switched for all Medical Aid patients and that all outstanding monies are
  collected at the time of visit.
• Setting up appointments for patients with specialists as requested by practitioners.
• Manage requests for repeat scripts accurately and timeously.

Skills profile
Education

• Grade 12 or equivalent NQF 4 certificate.
• Higher certificate in Business Management or related.

Work experience

• Previous experience in hospital/clinic environment would be desirable.
• Knowledge of Medical Schemes advantageous.
• Computer literacy.
• SAP experience.
• ME + experience.

Knowledge

• Thorough knowledge of general / primary care nursing theory and practice.
• Extensive knowledge of modern nursing care principles and practices in the highly specialised field of the intensive care nursing.

Application process
Netcare is an equal opportunity employer
The Company’s approved Employment Equity plan and targets will be considered as part of the
recruitment process aligned to the Group’s Employment Equity strategy. Netcare actively supports the
recruitment of people with disabilities.

Interested candidates who meet the above criteria are requested to e-mail a detailed CV to
pcdrecruitment@netcare.co.za

Please note:

• Please note that reference checks for internal applicants will be conducted with the applicant’s current and past Netcare direct line managers and the relevant Netcare HR Managers. Therefore, employees are encouraged to discuss internal job applications with their direct line manager to ensure that the line manager is aware of the application.
• The terms and conditions of employment relating to the function you have applied for will be based on those in the Division within which you will be employed.
• If a candidate has any disability that may impair the individual’s ability to perform the job function, the candidate must kindly inform the employer so that an assessment for reasonable accommodation can be made.
• By applying for this position and providing us with your CV and other personal information, you are
  consenting to the information being processed for possible recruitment and selection purposes only or for such purposes relating to assessing the establishment of an employment relationship with yourself, and this will be done in accordance with the applicable data protection and privacy legislation. We confirm that such information will not be used for any other purpose without obtaining your prior consent.
• If your application is not successful, we will retain your CV and other information provided on our
  electronic system for 12 months. If you object to your information being used in accordance with the
  aforementioned clauses, please indicate your objection, and we will immediately securely destroy your personal information.
• Kindly note that only shortlisted candidates will be contacted. Applicants who have not been contacted within 30 days of the closing date of this advert, should consider their application as unsuccessful.

Admin Controller – Medicross Benoni

Role profile
Role title Admin Controller
Division Netcare Primary Care Division
Location Medicross Benoni
Reporting structure Clinic Manager

Role summary
The Administration Controller is responsible for monitoring and maintaining acceptable and accurate
administration of the allocated business units.
The incumbent will take responsibility for liaising between departments and staff members.

Key work output and accountabilities

• Update daily the RIT Reconciliation.
• E-mail on a monthly basis the RIT report to finance.
• Transfer unpaid medical scheme balances to patient liable and insert comment.
• Prepare and submit journals, when relevant, for authorisation.
• Ensure timeous processing of authorised journals.
• Handling patient and medical scheme enquiries in a professional and timely manner.
• Follow up on pending claims not submitted to Medical Aid.
• General management and administration pertaining to outstanding debt.
• Generate reports, interpret data and action accordingly.
• Notify management of high risk debt identified.
• Identify possible high risk accounts to be handed over.
• Ensure debtor days are in line with company targets.
• Daily monitoring of collections.
• Print and follow up on unallocated payments.
• Manage and attend to all rejections on remittance advices from third parties i.e. medical schemes.
• Manage private accounts by printing a daily age analysis report.
• On a monthly basis identify small balance write offs and other uncollectable/high risk debt to be
  written off.
• Handle queries relating to accounts outstanding.
• Ensure formal payment arrangements are in place.
• Follow up on payment arrangements.
• Print and mail monthly statements.
• Compliance to Company Policy & Procedure.
• Adherence to the CSA (controlled self-assessment) audit standards.
• Manage compliance to repeat audit findings.
• Communication regarding changes relating to policies and general debt management.
• Comply with the transformation goals of the organisation.

Skills profile
Education

• Grade 12 or equivalent NQF 4 certificate.
• Higher certificate in Financial Management NQF level 5 (Essential).

Work experience

• 3 years’ experience as a credit or debtors controller in a clinic/hospital environment.
• Experience in the Medical Industry would be advantageous

Knowledge

• Knowledge of medical aids.
• Strong financial background.
• Computer literacy.

Application process
Netcare is an equal opportunity employer
The Company’s approved Employment Equity plan and targets will be considered as part of the recruitment process aligned to the Group’s Employment Equity strategy. Netcare actively supports the recruitment of people with disabilities.

Interested candidates who meet the above criteria are requested to e-mail a detailed CV to
pcdrecruitment@netcare.co.za

Admin Controller – Medicross Monument

Role profile
Role title Admin Controller
Division Netcare Primary Care Division
Location Medicross Monument
Reporting structure Clinic Manager

Role summary
The Administration Controller is responsible for monitoring and maintaining acceptable and accurate
administration of the allocated business units.
The incumbent will take responsibility for liaising between departments and staff members.

Key work output and accountabilities

• Update daily the RIT Reconciliation.
• E-mail on a monthly basis the RIT report to finance.
• Transfer unpaid medical scheme balances to patient liable and insert comment.
• Prepare and submit journals, when relevant, for authorisation.
• Ensure timeous processing of authorised journals.
• Handling patient and medical scheme enquiries in a professional and timely manner.
• Follow up on pending claims not submitted to Medical Aid.
• General management and administration pertaining to outstanding debt.
• Generate reports, interpret data and action accordingly.
• Notify management of high risk debt identified.
• Identify possible high risk accounts to be handed over.
• Ensure debtor days are in line with company targets.
• Daily monitoring of collections.
• Print and follow up on unallocated payments.
• Manage and attend to all rejections on remittance advices from third parties i.e. medical schemes.
• Manage private accounts by printing a daily age analysis report.
• On a monthly basis identify small balance write offs and other uncollectable/high risk debt to be
  written off.
• Handle queries relating to accounts outstanding.
• Ensure formal payment arrangements are in place.
• Follow up on payment arrangements.
• Print and mail monthly statements.
• Compliance to Company Policy & Procedure.
• Adherence to the CSA (controlled self-assessment) audit standards.
• Manage compliance to repeat audit findings.
• Communication regarding changes relating to policies and general debt management.
• Comply with the transformation goals of the organisation.

Skills profile
Education

• Grade 12 or equivalent NQF 4 certificate.
• Higher certificate in Financial Management NQF level 5 (Essential).

Work experience

• 3 years’ experience as a credit or debtors controller in a clinic/hospital environment.
• Experience in the Medical Industry would be advantageous.

Knowledge

• Knowledge of medical aids.
• Strong financial background.
• Computer literacy.

Application process
Netcare is an equal opportunity employer
The Company’s approved Employment Equity plan and targets will be considered as part of the recruitment process aligned to the Group’s Employment Equity strategy. Netcare actively supports the recruitment of people with disabilities.

Interested candidates who meet the above criteria are requested to e-mail a detailed CV to
pcdrecruitment@netcare.co.za

Nursing Administrator – Medicross The Berg

Role profile
Role title Nursing Administrator
Division Netcare Primary Care Division
Location Medicross The Berg
Reporting structure Clinic Manager

Role summary
The incumbent will be responsible for the administration of the nursing department and will also be
responsible for assisting with improved quality nursing care by ensuring compliance to professional and
ethical practice, Nursing act, 2005 (Act no.33 of 2005), all Healthcare legislation, Basic Conditions of
employment, Policies and Procedures and Core standards.
The incumbent will be responsible for assisting with monitoring and ensuring that nursing care and service delivery is implemented and practiced within a multi-disciplinary quality assurance team.

Key work output and accountabilities
Reception, Bookings and Payments

• Open patient file on ME+.
• Allocate incoming patients as per triage policy.
• Fulfil the reception function for nurses station, answering calls, taking messages, monitoring access.
• Make insurance bookings / appointments.
• Load insurance.
• Fax invoice & insurance to MBCH.
• Receive proof of payment.
• Provide patients health care education sheets.
• Be willing to listen, help and take action of all customer complaints.

Stock Control

• Monitor and order stationary required.
• Order Waste man stock.
• Participate in stock takes and assist with inventory.
• Assist in cycle count as per schedule.
• Assist in stock management as requested by Charge Nurse.
• Order Ampath stock.

Housekeeping

• Ensure the nurses station and nursing department are kept neat and tidy.
• Ensure with team correct Waste disposal.
• Ensure with team correct Contaminated linen handling.

Co-ordination

• Follow up with the lab to fax or email results.
• Phone for stat bloods to be collected.
• Receive results and distribute to the doctors.
• Capture STATS.
• Distribute MCRs to doctors every two hours.
• Monitor and record in- service training attendance.

Skills profile
Education

• Grade 12 or equivalent NQF Level 4 Qualification.
• Enrolled with the South African Nursing Council.

Work experience

• 2-3 years’ experience in a secretarial or Administration position.
• Computer literate.
• Knowledge of SAP is advantageous.

Knowledge

• Ability to work well under pressure and to maintain effectiveness during changing conditions.
• Ability to work effectively and co-operatively with others by establishing and maintaining good working relationships.
• Excellent planning, organising and control / follow-up skills are essential.
• Must be customer care oriented.
• Must be able to use initiative.

Application process
Netcare is an equal opportunity employer
The Company’s approved Employment Equity plan and targets will be considered as part of the recruitment process aligned to the Group’s Employment Equity strategy. Netcare actively supports the recruitment of people with disabilities.

Interested candidates who meet the above criteria are requested to e-mail a detailed CV to
pcdrecruitment@netcare.co.za

Receptionist – Medicross Hayfields

Role title Receptionist
Division Netcare Primary Care Division
Location Medicross Hayfields
Reporting structure Clinic Manager

Role summary
You will be required to be a brand ambassador by provide the best and safest person centre health and care, quality customer service, whilst living our values of care, truth, participation, compassion and dignity.
The incumbent will be required to provide quality customer service aligned with the overall business strategy and fulfil administrative, switchboard, billing and pay-point functions.

Key work output and accountabilities

• Ensure accuracy (quality and integrity) of information, whether existing or new, on the patient file and billing system.
• Ensure that the reception area is always neat and tidy.
• Accountable for accurate document completion (admission & discharge).
• Deal with all customer complaints, and if not resolved, escalate to the relevant manager.
• Accountable for all banking/cash up processes as per Standard Operating Procedures.
• Pay point duties as required i.e. receipt of Cash/Credit card/ Debit card and allocation to patient account.
• Deal with telephonic enquiries and queries.
• Accurately record messages in the appropriate message book and ensure that the messages are
  delivered.
• Ensure accurate bookings are made with patient’s preference of practitioner, date and time.
• Manage patient arrivals in a proficient and professional manner.
• Assist patient in completing the appropriate documentation to ensure compliance to admission process as per Standard Operating Procedure.
• Verify and confirm the file for accuracy and completeness and update.
• Print an MCR and ensure the correct practitioner has been selected.
• Inform the patient of any outstanding balances or levies.
• Validate the patient details on the applicable switch application and inform the patient if verification was not successful.
• Direct all patients to the appropriate location, services and professional.
• Monitor patient waiting times and keep patient informed.
• Ensure that the patient is correctly billed after the visit.
• Ensure that accounts are switched for all Medical Aid patients and that all outstanding monies are
  collected at the time of visit.
• Setting up appointments for patients with specialists as requested by practitioners.
• Manage requests for repeat scripts accurately and timeously.

Skills profile
Education

• Grade 12 or equivalent NQF 4 certificate.
• Higher certificate in Business Management or related.

Work experience

• Previous experience in hospital/clinic environment would be desirable.
• Knowledge of Medical Schemes advantageous.
• Computer literacy.
• SAP experience.
• ME + experience.

Knowledge

• Thorough knowledge of general / primary care nursing theory and practice.
• Extensive knowledge of modern nursing care principles and practices in the highly specialised field of the intensive care nursing.

Application process
Netcare is an equal opportunity employer
The Company’s approved Employment Equity plan and targets will be considered as part of the
recruitment process aligned to the Group’s Employment Equity strategy. Netcare actively supports the
recruitment of people with disabilities.

Interested candidates who meet the above criteria are requested to e-mail a detailed CV to
pcdrecruitment@netcare.co.za

Admin Controller – Medicross Tableview

Role profile
Role title Admin Controller
Division Netcare Primary Care Division
Location Medicross Tableview
Reporting structure Clinic Manager

Role summary
The Administration Controller is responsible for monitoring and maintaining acceptable and accurate
administration of the allocated business units.
The incumbent will take responsibility for liaising between departments and staff members.

Key work output and accountabilities

• Update daily the RIT Reconciliation.
• E-mail on a monthly basis the RIT report to finance.
• Transfer unpaid medical scheme balances to patient liable and insert comment.
• Prepare and submit journals, when relevant, for authorisation.
• Ensure timeous processing of authorised journals.
• Handling patient and medical scheme enquiries in a professional and timely manner.
• Follow up on pending claims not submitted to Medical Aid.
• General management and administration pertaining to outstanding debt.
• Generate reports, interpret data and action accordingly.
• Notify management of high risk debt identified.
• Identify possible high risk accounts to be handed over.
• Ensure debtor days are in line with company targets.
• Daily monitoring of collections.
• Print and follow up on unallocated payments.
• Manage and attend to all rejections on remittance advices from third parties i.e. medical schemes.
• Manage private accounts by printing a daily age analysis report.
• On a monthly basis identify small balance write offs and other uncollectable/high risk debt to be
  written off.
• Handle queries relating to accounts outstanding.
• Ensure formal payment arrangements are in place.
• Follow up on payment arrangements.
• Print and mail monthly statements.
• Compliance to Company Policy & Procedure.
• Adherence to the CSA (controlled self-assessment) audit standards.
• Manage compliance to repeat audit findings.
• Communication regarding changes relating to policies and general debt management.
• Comply with the transformation goals of the organisation.

Skills profile
Education

• Grade 12 or equivalent NQF 4 certificate.
• Higher certificate in Financial Management NQF level 5 (Essential).

Work experience

• 3 years’ experience as a credit or debtors controller in a clinic/hospital environment.
• Experience in the Medical Industry would be advantageous.

Knowledge

• Knowledge of medical aids.
• Strong financial background.
• Computer literacy.

Application process
Netcare is an equal opportunity employer
The Company’s approved Employment Equity plan and targets will be considered as part of the recruitment process aligned to the Group’s Employment Equity strategy. Netcare actively supports the recruitment of people with disabilities.

Interested candidates who meet the above criteria are requested to e-mail a detailed CV to
pcdrecruitment@netcare.co.za

Nursing Administrator – Medicross Parow

Role profile
Role title Nursing Administrator
Division Netcare Primary Care Division
Location Medicross Parow
Reporting structure Clinic Manager

Role summary
To be responsible for the administration of the nursing department.

Key work output and accountabilities
Reception, Bookings and Payments

• Open patient file on ME+.
• Allocate incoming patients as per triage policy.
• Fulfil the reception function for nurses station, i.e. answering calls, taking messages, monitoring
  access.
• Make insurance bookings / appointments.
• Load insurance.
• Fax invoice & insurance to MBCH.
• Receive proof of payment.
• Provide patients health care education sheets.
• Be willing to listen, help and take action of all customer complaints.

Stock Control

• Monitor and order stationary required.
• Order Waste man stock.
• Participate in stock takes and assist with inventory.
• Assist in cycle count as per schedule.
• Assist in stock management as requested by Charge Nurse.
• Order Ampath stock.

Housekeeping

• Ensure the nurses station and nursing department are kept neat and tidy.
• Ensure with team correct Waste disposal.
• Ensure with team correct Contaminated linen handling

Co-ordination

• Follow up with the lab to fax or email results.
• Phone for stat bloods to be collected.
• Receive results and distribute to the doctors.
• Capture STATS.
• Distribute MCRs to doctors every two hours.
• Monitor and record in- service training attendance.

Skills profile
Education

• Grade 12 or equivalent NQF Level 4 Qualification.
• Secretarial or Administration Qualification.

Work experience

• 2-3 years’ experience in a secretarial or Administration position.
• Computer literate.
• Knowledge of SAP is advantageous.

Knowledge

• Ability to work well under pressure and to maintain effectiveness during changing conditions.
• Ability to work effectively and co-operatively with others by establishing and maintaining good working relationships.
• Excellent planning, organising and control / follow-up skills are essential.
• Must be customer care oriented.
• Must be able to use initiative.

Application process
Netcare is an equal opportunity employer
The Company’s approved Employment Equity plan and targets will be considered as part of the recruitment process aligned to the Group’s Employment Equity strategy. Netcare actively supports the recruitment of people with disabilities.

Interested candidates who meet the above criteria are requested to e-mail a detailed CV to
pcdrecruitment@netcare.co.za

Receptionist – Medicross Kenilworth

Role title Receptionist
Division Netcare Primary Care Division
Location Medicross Kenilworth
Reporting structure Clinic Manager

Role summary
You will be required to be a brand ambassador by provide the best and safest person centre health and care, quality customer service, whilst living our values of care, truth, participation, compassion and dignity.
The incumbent will be required to provide quality customer service aligned with the overall business strategy and fulfil administrative, switchboard, billing and pay-point functions.

Key work output and accountabilities

• Ensure accuracy (quality and integrity) of information, whether existing or new, on the patient file and billing system.
• Ensure that the reception area is always neat and tidy.
• Accountable for accurate document completion (admission & discharge).
• Deal with all customer complaints, and if not resolved, escalate to the relevant manager.
• Accountable for all banking/cash up processes as per Standard Operating Procedures.
• Pay point duties as required i.e. receipt of Cash/Credit card/ Debit card and allocation to patient account.
• Deal with telephonic enquiries and queries.
• Accurately record messages in the appropriate message book and ensure that the messages are
  delivered.
• Ensure accurate bookings are made with patient’s preference of practitioner, date and time.
• Manage patient arrivals in a proficient and professional manner.
• Assist patient in completing the appropriate documentation to ensure compliance to admission process as per Standard Operating Procedure.
• Verify and confirm the file for accuracy and completeness and update.
• Print an MCR and ensure the correct practitioner has been selected.
• Inform the patient of any outstanding balances or levies.
• Validate the patient details on the applicable switch application and inform the patient if verification was not successful.
• Direct all patients to the appropriate location, services and professional.
• Monitor patient waiting times and keep patient informed.
• Ensure that the patient is correctly billed after the visit.
• Ensure that accounts are switched for all Medical Aid patients and that all outstanding monies are
  collected at the time of visit.
• Setting up appointments for patients with specialists as requested by practitioners.
• Manage requests for repeat scripts accurately and timeously.

Skills profile
Education

• Grade 12 or equivalent NQF 4 certificate.
• Higher certificate in Business Management or related

Work experience

• Previous experience in hospital/clinic environment would be desirable.
• Knowledge of Medical Schemes advantageous.
• Computer literacy.
• SAP experience.
• ME + experience.

Knowledge

• Thorough knowledge of general / primary care nursing theory and practice.
• Extensive knowledge of modern nursing care principles and practices in the highly specialised field of the intensive care nursing.

Application process
Netcare is an equal opportunity employer
The Company’s approved Employment Equity plan and targets will be considered as part of the
recruitment process aligned to the Group’s Employment Equity strategy. Netcare actively supports the
recruitment of people with disabilities.

Interested candidates who meet the above criteria are requested to e-mail a detailed CV to
pcdrecruitment@netcare.co.za

Receptionist X2 – Medicross Tableview

Role profile
Role title Receptionist X2
Division Netcare Primary Care Division
Location Medicross Tableview
Reporting structure Clinic Manager

Role summary
You will be required to be a brand ambassador by provide the best and safest person centre health and care, quality customer service, whilst living our values of care, truth, participation, compassion and dignity.
The incumbent will be required to provide quality customer service aligned with the overall business strategy and fulfil administrative, switchboard, billing and pay-point functions.

Key work output and accountabilities

• Ensure accuracy (quality and integrity) of information, whether existing or new, on the patient file and billing system.
• Ensure that the reception area is always neat and tidy.
• Accountable for accurate document completion (admission & discharge).
• Deal with all customer complaints, and if not resolved, escalate to the relevant manager.
• Accountable for all banking/cash up processes as per Standard Operating Procedures.
• Pay point duties as required i.e. receipt of Cash/Credit card/ Debit card and allocation to patient account.
• Deal with telephonic enquiries and queries.
• Accurately record messages in the appropriate message book and ensure that the messages are
  delivered.
• Ensure accurate bookings are made with patient’s preference of practitioner, date and time.
• Manage patient arrivals in a proficient and professional manner.
• Assist patient in completing the appropriate documentation to ensure compliance to admission process as per Standard Operating Procedure.
• Verify and confirm the file for accuracy and completeness and update.
• Print an MCR and ensure the correct practitioner has been selected.
• Inform the patient of any outstanding balances or levies.
• Validate the patient details on the applicable switch application and inform the patient if verification was not successful.
• Direct all patients to the appropriate location, services and professional.
• Monitor patient waiting times and keep patient informed.
• Ensure that the patient is correctly billed after the visit.
• Ensure that accounts are switched for all Medical Aid patients and that all outstanding monies are
  collected at the time of visit.

Skills profile
Education

• Grade 12 or equivalent NQF 4 certificate.
• Higher certificate in Business Management or related

Work experience

• Previous experience in hospital/clinic environment would be desirable.
• Knowledge of Medical Schemes advantageous.
• Computer literacy.
• SAP experience.
• ME + experience.

Knowledge

• Thorough knowledge of general / primary care nursing theory and practice.
• Extensive knowledge of modern nursing care principles and practices in the highly specialised field of the intensive care nursing

Application process
Netcare is an equal opportunity employer
The Company’s approved Employment Equity plan and targets will be considered as part of the
recruitment process aligned to the Group’s Employment Equity strategy. Netcare actively supports the
recruitment of people with disabilities.

Interested candidates who meet the above criteria are requested to e-mail a detailed CV to
pcdrecruitment@netcare.co.za

Infection Control Co-ordinator

Role profile
Role title Infection Control Co-ordinator
Division Netcare Hospitals
Location Netcare Blaauwberg Hospital
Reporting structure Nursing Services Manager

Role summary
The role of the Infection Control Coordinator is to aid and assist hospital employees in the management of prevention, identification and control of infections in patients and staff.
The incumbent will further be responsible to plan, develop and implement an infection control programme for the hospital using basic infection control standards

Key work output and accountabilities

• Aid and assist all hospital employees in managing the prevention, identification, and control of infections in patients and staff.
• Plan, develop and implement an infection control programme for the hospital using basic infection control standards.
• Responsible to the hospital management for reporting on a regular basis all infections in the hospital.
• Review of environmental hygiene, cleanliness, the care of linen and waste on a regular basis and document results for discussion with hospital management.
• Identify indications for environmental microbiological monitoring.
• Notify the Department of Health timeously of diseases where applicable.
• Ensure an environment safe from infection for all hospital staff.
• Organise regular infection control committee meetings and document the proceedings.
• Interpret results of diagnostic/laboratory results.
• Differentiate among colonisation, infection and contamination when analysing laboratory results.
• Identify occurrence, reservoirs, incubation periods, periods of communicability, modes of transmission, signs and symptoms and susceptibility associated with the disease process.
• Recognise limitations and advantages of type of tests used to diagnose infectious processes.
• Recognise epidemiologically significant organisms for immediate review and investigation.
• Plan and implement the procedure used to identify and investigate an outbreak of infection (either
  community or hospital acquired) using accepted infection control standards
• Implement, when needed, isolation protocols that are effective and understandable to all hospital
  personnel.
• Maintain an up to date infection control file that is available and accessible to all nursing and housekeeping staff
• Maintain written and acceptable protocols for infectious diseases including VHF, SARS, Meningitis and Covid-19.
• Accountable for the availability of all equipment needed for the management infectious diseases.
• Recommend specific equipment, personnel and resources for the infection prevention and control
  program.
• Ensure the provision of protective clothing for all staff and members of the public when needed.
• Supply appropriate and reliable disinfectants, sterilants and monitoring equipment and ensure that nursing and other staff understand the use of these items.
• Ensure that there is a written quality insurance programme for infection control after a base line survey and that evaluation and remedial measure are in place.
• Co-ordinate and drive quality improvement in infection prevention and control.
• Demonstrate QIP projects utilising the quality methodology.
• Active involvement in research activities to discover new knowledge about products, processes, and
  services, and then applying that knowledge to create new and improved products, processes, and services that meet the hospital needs.
• Apply critical reading skills to evaluate research findings.
• Incorporate research findings into practice through education and consultation.
• Motivate and encourage staff to participate in research within their Scope of Practice.
• Actively provide leadership to the team to achieve goals. Create an environment where staff are aware of the role they play in the provision of quality nursing care and their value to the organization.
• Assign decision making, authority, tasks and responsibility to appropriate persons in order to maximize organisation and employee effectiveness.
• Co-operate with Netcare Education Division to ensure appropriate nursing training for the delivery of quality care.
• Facilitate a culture that is supportive of talent management and the initiation of required implementations to hone nursing talent.
• Enforce staff dress code within and on leaving the Hospital.
• Enforce hand hygiene and bare below elbows.
• Facilitate effective change and conflict management.
• Orientation of new staff and students.
• Manage and ensure the facilitation of Infection Control as a topic in the hospital orientation programme at all levels and document attendance of training.
• Oversee the development and facilitation of Infection Control in-service training programmes based on a needs analysis and evaluate the training regularly.
• Manage and ensure the introduction of a programme for the use of new products and equipment from an infection control viewpoint.
• Prepare, present or co-ordinate educational workshops, lectures, discussion, orientation programs and
  individual discussions on a variety of infection prevention and control topics.
• Provide information on the topic to patients, family and general public when required.
• Active involvement in own professional development to maintain a satisfactory level of skill and
  knowledge.
• Keep up to date with Netcare’s evolving policies and procedures.
• Attend infection control related seminars to improve own knowledge.
• Keep abreast of current research in the applicable discipline.
• Work effectively and co-operatively with the management team and other stakeholders to establish and
  maintain good working relationships that are mutually beneficial.
• Create and maintain a positive environment where the differences of others are recognized, understood,
  and valued, so that all can reach their full potential and maximize their contributions.
• Develop collaborative relationships to help accomplish work goals.
• Maintain customer intimacy through building relationships with doctors, nursing staff, suppliers and
  building patient loyalty.
• Build strategic inter-departmental relationships to help achieve business goals at hospital Exco and
  departmental level within the hospitals.
• Collaborate with risk management and quality management in the identification and review of adverse events.

Skills profile
Education

• Grade 12 / Matric
• Registration with the South African Nursing Council as a Registered Nurse or equivalent NQF level 7
  qualification
• Compliance with the SANC Scope of Practise for a Registered Nurse and all other applicable Health Care Legislation
• Certificate or Diploma in Infection Control – Advantageous?

Work experience

• Intermediate computer proficiency in the Microsoft Office Suite
• Previous exposure to financial budgeting

Knowledge

• Good general knowledge and understanding of legislation pertaining to the specific business environment

Application process
Netcare is an equal opportunity employer
The Company’s approved Employment Equity plan and targets will be considered as part of the
recruitment process aligned to the Group’s Employment Equity strategy. Netcare actively supports the
recruitment of people with disabilities.

Interested candidates who meet the above criteria are requested to e-mail a detailed CV to Gideoni.Scholtzludik@netcare.co.za; using reference: Infection Control Co-ordinator 01/24

All the best with your applications.