Netcare Internships

1. Human Resources Intern – Netcare Ferncrest Hospital
2. Human Resources Intern – CHRISTIAAN BARNARD MEMORIAL HOSPITAL
3. Intern – IT Support

Check the email address at the end of each posts

Human Resources Intern – Netcare Ferncrest Hospital

Role profile
Role title Human Resources Intern
Division Hospital Division
Location Netcare Ferncrest Hospital
Reporting structure HR Manager

Role summary
The Human Resources Intern is required to perform a full generalist human resources function. This includes industrial relations, recruitment and selection, training, counseling, and the supervision of administration processes.
The incumbent is further required to meet tight deadlines, to be accurate, to follow policies and procedures and to interact with members of the staff, management, external companies/agencies associated with Netcare as well as members of the public.

Key work output and accountabilities
Personnel Administration

• Adhere to all personnel administration policies, processes, systems and procedures, ensuring that
  personnel records are accurate and updated
• Handle all routine personnel administration queries and work requests and resolve these efficiently and effectively within required SLA’s and turnaround times

Recruitment and Selection

• Compile advertisements in conjunction with line management
• Advertise vacancies and complete shortlisting
• Process all relevant documentation related to the recruitment and selection of staff
• Liaise with external suppliers as required

Orientation and On-boarding

• Schedule employees for orientation
• Assist with monitoring the probationary period of all new staff by issuing management with a certificate to complete at the end of the period, thereafter, producing the appropriate letters.
• Recon induction attendance

Payroll

• Ensure the collation and submission of documentation for payroll including dealing with all payroll related queries
• Payroll input processing, terminations, and appointments
• SANC deductions, Tax on Bonus, Retirement Fund options and contributions
• Process Medical Aid applications
• Ensure medical exits and appointment medical is done
• Maternity processing and UIF forms

Leave

• Monitor and produce a monthly audit all-inclusive leave report and distribute for management action on all staff who have negative and excessive leave balances.
• Complete leave audit ensuring BCEA and policy compliance, processing leave encashment

Uniform

• Arrange and handle the complete uniform fitting for all staff members.
• Ensure effective communication from suppliers regarding fitting and delivery dates.

Industrial Relations

• Ensure monthly IR statistics are submitted by HOD’s
• Ensure that previous month’s statistics are loaded on Vision by the 5th of the new month including
  discussion planners, counselling sessions, disciplinary warnings, hearings and grievances.
• Submit monthly IR statistics and HRA report to the HR Manager

Human Resources Audit and reporting

• Process monthly HR reports, and other related statistical reports required by management
• Audit exception reports to ensure compliance with the timekeeping system and legislation

Typing

• Take minutes at disciplinary and grievance hearings and meetings as requested
• Process and distribute all requests or schedules for meetings and training
• Assist in the typing of Human Resources related documents are requested
• Type minutes of EE meetings and ensure distribution of minutes to wards and members of the committee within one week of the meeting

Filing

• Create and maintain an appropriate filing system to ensure an accurate record of all reports and other documents is maintained.
• Archive personnel files
• File employee personnel records
• File HR Manager memos, minutes on a weekly basis

Queries

• Attend promptly and politely to all human resources related queries from internal and external customer telephonically, in person and in writing as appropriate.
• Direct customers efficiently and politely to the correct source where it is not possible to deal with queries.

Human Resources Administration

• Order name badges, process necessary certificates, arrange vouchers and assist with the arrangements for presentations.
• Assist with the preparation of a monthly farewell presentation for staff who have terminated.
• Generate and update a birthday list regularly for distribution to all management monthly.

Learning and Development

• Assist with planning and organizing of all training and orientation programmes, including sending out invitations, reminders to the staff, booking of venue, setting up, catering booking
• Assist in the compilation of the workplace skills report, annual training report and discretionary grant
  application
• Co-ordinate training venue, catering, and equipment requirements for training and functions co-ordinated by human resources
• Assist with arranging various in-service programs such as HIV Awareness, computer literacy training, fire training
• Ensure that training registers are forwarded for capturing to HRSSC within one week of completion of training

Project Management

• Assist with Human Resources related projects on an ad hoc basis as required
• Active involvement in the accreditation process

Personal and Professional Development

• Assume responsibility for own personal and professional development
• Keep up to date with Netcare’s evolving policies and procedures

Skills profile
Education

• A three-year Degree or a Diploma in Human Resources Management or related studies or studying towards or an equivalent NQF level 7 qualification.

Work experience

• Advanced computer literacy.

Knowledge

• Good working knowledge of the Basic Conditions of Employment Act

Application process

Netcare is an equal opportunity employer
The Company’s approved Employment Equity plan and targets will be considered as part of the
recruitment process aligned to the Group’s Employment Equity strategy. Netcare actively supports the
recruitment of people with disabilities.

Interested candidates who meet the above criteria are requested to e-mail a detailed CV to
Nthabiseng.Tladi@netcare.co.za

Please note:

• Please note that reference checks for internal applicants will be conducted with the applicant’s current and past Netcare direct line managers and the relevant Netcare HR Managers. Therefore, employees are encouraged to discuss internal job applications with their direct line manager to ensure that the line manager is aware of the application.
• The terms and conditions of employment relating to the function you have applied for will be based on those in the Division within which you will be employed.
• If a candidate has any disability that may impair the individual’s ability to perform the job function, the candidate must kindly inform the employer so that an assessment for reasonable accommodation can be made.
• By applying for this position and providing us with your CV and other personal information, you are
  consenting to the information being used for the specific purpose for which it was provided, which is
  recruitment purposes and possible appointment purposes (should you be successful). Please note that your information will be processed for recruitment purposes only or for such purposes relating to assessing the establishment of an employment relationship with yourself, and this will be done in
  accordance with the applicable data protection and privacy legislation. We confirm that such
  information will not be used for any other purpose without obtaining your prior consent.
• If your application is not successful, we retain your CV and other information provided on our
  electronic system. If you object to your information being used in accordance with the aforementioned clauses, please indicate your objection, and we will immediately securely destroy your personal information

Human Resources Intern – CHRISTIAAN BARNARD MEMORIAL HOSPITAL

Role summary
The Human Resources Intern is required to perform a full generalist human resources function, which
includes industrial relations, recruitment and selection, training, counselling and administration processes.
The incumbent will further meet tight deadlines, be accurate, to follow policies and procedures and
interact with members of the staff, management, external companies and agencies associated with
Netcare as well as members of the public.

Key work output and accountabilities
 Demonstrate basic business sense and be aware of key industry drivers.
 Understand how the business works and earns an income and apply this knowledge to less complex
workforce situations in the local environment to ensure that HR processes and systems deliver business
outcomes.
 Display a basic practical understanding of the business mission and value proposition and how functional business structures, levels of work, reporting lines, systems and work processes support these objectives.
 Ensure a basic command of the business language to consider and ask business relevant questions.
 Display a basic understanding of financial accounting principles to collate and/or calculate payroll
information and other HR costs.
 Apply basic knowledge of organisational salary structures, scales and ranges for staff graded C5 and below to prepare letters of offer (basic salary, overtime and benefit allowances), to calculate annual / interim salary increases in line with Remuneration policies and procedures, and to handle routine payroll queries.
 Demonstrate knowledge of and adhere to internal best practices for standard operational HR practices,
processes and procedures.
 Advise on changes to implement to ensure best practice and operation efficiency.
 Coordinate project activities and small sub-projects under management guidance; ensure project activities have a clearly defined framework and a scope that is focused and short in duration.
 Implement projects that involve enhancements / adjustments to work practices, processes and systems to ensure ongoing improvement.
 Plan project activities and brief and monitor resources and stakeholders regarding roles, responsibilities
and progress.

 Draft a monthly newsletter.
 Adhere to all personnel administration policies, processes, systems and procedures; ensuring that
personnel records are accurate and up to date.
 Handle all routine personnel administration queries and work requests and resolve these efficiently and
effectively within required SLA’s and turnaround times.
 Oversee the personnel administration of Human Resource Assistants.
 Apply basic practical training / adult learning techniques (instructional methods, demonstration, and
presentation) to impart technical HR and organisational induction information in a group learning context.
 Train new staff on the complete Netcare Orientation (including Caring the Netcare Way and EPD) training program.
 Understand the fundamental difference between training and learning and apply this knowledge in less
complex learning situations.
 Gather, collate, analyse and diagnose basic skills development needs in the business; seek to clarify learner expectations and establish clear objectives that are useful, relevant and organised around what the business and learners require.
 Recommend and coordinate enhancements /updates to HR learning materials and In-service training
programmes as needed.
 Collate and monitor training schedules (as required) in line with clear learning and development policy
requirements.
 Learn from others regardless of their position and educate self through study and analysis.
 Assist closely with a training needs analysis and the compiling of an ATR and WSP.
 Demonstrate satisfactory knowledge of targeted recruitment and selection practices for non-managerial positions to advertise vacant positions, to shortlist suitable candidates and to conduct a structured /standard interview for recruitment purposes.
 Maintain effective working relationships with local learning institutions and recruitment agencies to
expand pool of candidates.
 Leverage referral hiring – ask current employees to suggest candidates who are qualified and might fit
requirements.
 Provide a counselling / advisory service to staff on all HR related matters.
 Provide a counselling /advisory service to all staff on work related matters and social problems. Forward
referrals to a professional body such as ICAS where appropriate.
 Provide a non-threatening and supportive environment for voluntary disclosure of HIV positive employees and continuing education of HIV/Aids.
 Assist with the organisation and implementation of employee wellbeing programs.
 Communicate the importance of change to help others understand change and the urgent need for change.
 Align work systems and processes to support the change.
 Take action and make decision to reflect the organisation’s new focus and priorities.
 Address resistance to change by helping others to overcome resistance, and by empathising with those
who feel loss as a result of change.
 Live the organisational values and behave ethically. Align own behaviour, decisions and actions with
defined values and codes of conduct.
 Communicate and help others to understand and realise the importance of organisational vision and values.

 Adhere to Labour Legislation including the Labour Relations Act (LRA), Basic Conditions of Employment Act
(BCEA) and The Occupational Health and Safety Act (OHSA).
 Facilitate and coordinate the Disciplinary Enquiry process under management guidance, ensuring that due
process is followed in compliance with Employer and Employee legal rights and Group policies.
 Apply knowledge of IR Procedures to effect employment suspensions, to investigate allegations and to
collate and report on evidence gathered.
 Coordinate grievances, ensuring that grievance procedures are correctly followed and that all matters of
grievance are lodged and handled appropriately by management.
 Demonstrate practical knowledge and understanding of the Balanced Scorecard performance appraisal
process and forms by explaining how these are applied in order to evaluate employee performance against
defined work standards and goals.
 Apply knowledge of the performance management cycle (i.e. clarifying expectations, setting objectives,
identifying goals, providing feedback, and evaluating results) to support line management and staff in
detecting, discussing and correcting poor performance.
 Adhere to poor performance management processes.
 Understand how intangible rewards can be used as an incentive to motivate staff and apply these basic
principles where necessary in less complex work situations to motivate employees and improve morale.
 Drive the Reward and Recognition program and ensure implementation by line management.
 Provide support and guidance to line managers.
 Assume responsibility for own personal and professional development.
 Keep up to date with Netcare’s evolving policies and procedures.

Skills profile
Education
Essential
 A three year degree or a diploma in human resources management or an equivalent NQF level 7
qualification.

Work experience
Preferred
 Minimum of 1 – 2 years human resources generalist experience.

Knowledge
 Knowledge of Remuneration, Talent Management, Transformation, Recruitment and Selection, Learning
and Development, Organisational Design and Reengineering, IR and Performance Management.
 Practical working knowledge of HR information and payroll / benefits administration systems to capture, access and extract data from a range of different HR databases/files.
 Knowledge of all relevant Labour Relations Legislation.
 Good working knowledge of the Basic Conditions of Employment Act

Intermediate Computer literacy

Application process
Netcare is an equal opportunity employer
The Company’s approved Employment Equity plan and targets will be considered as part of the
recruitment process aligned to the Group’s Employment Equity strategy. Netcare actively supports the
recruitment of people with disabilities.
Interested candidates who meet the above criteria are requested to e-mail a detailed CV to
waylene.swartz@netcare.co.za; Reference: HR INTERN

Please note:
 Please note that reference checks for internal applicants will be conducted with the applicant’s current
and past Netcare direct line managers and the relevant Netcare HR Managers. Therefore, employees
are encouraged to discuss internal job applications with their direct line manager to ensure that the
line manager is aware of the application.
 The terms and conditions of employment relating to the function you have applied for will be based on
those in the Division you will be employed.
 If a candidate has any disability that may impair the individual’s ability to perform the job function, the
candidate must kindly inform the employer so that an assessment for reasonable accommodation can
be made.
 By applying for this position and providing us with your CV and other personal information, you are
consenting to the information being used for the specific purpose for which it was provided, which is
recruitment purposes and possible appointment purposes (should you be successful). Please note that
your information will be processed for recruitment purposes only or for such purposes relating to
assessing the establishment of an employment relationship with yourself, and this will be done in
accordance with the applicable data protection and privacy legislation. We confirm that such
information will not be used for any other purpose without obtaining your prior consent.
 If your application is not successful, we retain your CV and other information provided on our
electronic system. If you object to your information being used in accordance with the aforementioned
clauses, please indicate your objection, and we will immediately securely destroy your personal
information.
 Kindly note that only shortlisted candidates will be contacted. Applicants who have not been contacted
within 30 days of the closing date of this advert, should consider their application as unsuccessful.

Intern – IT Support

Role profile
Role title Intern – IT Support
Division Hospital
Location Netcare N1 City Hospital
Reporting structure Financial Manager

Role summary
The Intern – IT Support will be primarily responsible for offering maintenance and support to the desktop
infrastructure environment. This entails ensuring the stable operation of the organization’s desktop, printing, and application landscape.
The incumbent will be required to resolve hardware and software related problems in a timely and accurate fashion as per the agreed SLA/OLA and targets utilising the Netcare Sigma call logging application.
The individual will be responsible for support for all desktop systems including but not limited to: Lenovo and HP desktops and Laptop’s, Microsoft Windows desktop operating systems, Printing services, TCP/IP, Microsoft Active Directory, Microsoft Exchange, SCCM, WSUS, File services, FTP services, Netcare approved Applications, systems and services.

Key work output and accountabilities
 Offer first line technical support for all Netcare IT users in terms of resolving issues that have been logged via Sigma or telephonically.
 Ensuring that all issues are actively managed through the Sigma call logging application
 Maintenance and configuration of existing systems in accordance with standards and project/operational requirements.
 Repair and recover from hardware or system failures. Coordinate and communicate with Line
management.
 Assist the Desktop support team and hospital resources in the application of patches and upgrades on a regular basis
 Assist in the action and updating identified risks that are highlighted via SCCM and / or other technical
departments.
 Maintain desktop systems and associated equipment for Netcare sites.
 Provide technical support for desktop and related infrastructure environments.
 To assist in monitoring, troubleshooting and maintenance of all related IT systems.
 Acts in a troubleshooting capacity remotely and on site as required.
 Assist in the management of all IT assets at the various IT sites

Assist on relevant projects as and when needed.
 Ensure all incidents and requests for service are logged on the Helpdesk system.
 Manage all IT request via the Helpdesk system
 Work closely with 3rd party service providers to provide continuous service to business
 Ensure Helpdesk escalations are managed to completion
 Ensure support calls are resolved in timely, efficient, and professional manner
 Following up and updating all logs in a timely manner as per Group IT requirements.
 Resolve all logs and issues within SLA standards ensuring SLA is met.
 Apply patches and upgrades on a regular basis and upgrade administrative tools and utilities.
 Configure / add new services as required.
 Upgrade and configure system software and hardware that supports Netcare infrastructure and
networks as per project or operational needs.
 Maintain operational, configuration and setup standards as per Netcare policies and procedures.
 Perform operations as part of the Desktop support team.
 Ensure that the Desktop support team meets the agreed incident, problem, and service level
agreements.
 Interfaces with users, consultants, technical teams, and vendors for maximum guidance in determining
the most appropriate type of solutions
 Work effectively and co-operatively with others to establish and maintain good working relationships
that are mutually beneficial.
 Maintain customer intimacy and foster effective working relationships through building relationships
with internal and external stakeholders
 Actively participate as a member of a team to achieve goals.
 Comply with the Netcare IT Internship Development Plan
 Active involvement in own professional development to maintain a satisfactory level of skill and
knowledge
 Keep up to date with Netcare’s evolving policies and procedures
 Keep abreast of current research in the applicable discipline

Skills profile
Education
Essential:
 National Diploma
 BTech
 Degree
 Any of the above in the following disciplines:

 It Infrastructure
 IT Support
 Software Development

Preferred:
 MCSE, MCITP, ITIL

Work experience
Preferred:
 IT Technical Support Experience
 Microsoft Active Directory
 Microsoft Exchange
 Windows Server and Desktop
 IT user support role

Knowledge
Essential:
 Microsoft Operating Systems
 Microsoft Architecture
 Highly developed PC literacy skills

Application process
Netcare is an equal opportunity employer
The Company’s approved Employment Equity plan and targets will be considered as part of the
recruitment process aligned to the Group’s Employment Equity strategy. Netcare actively supports the
recruitment of people with disabilities.

Interested candidates who meet the above criteria are requested to e-mail a detailed CV to
Lauren.Jacobs@netcare.co.za; using reference in the subject line IT Intern 02/2024

Please note:
 Please note that reference checks for internal applicants will be conducted with the applicant’s current
and past Netcare direct line managers and the relevant Netcare HR Managers. Therefore, employees are
encouraged to discuss internal job applications with their direct line manager to ensure that the line
manager is aware of the application.
 The terms and conditions of employment relating to the function you have applied for will be based on
those in the Division within which you will be employed.
 If a candidate has any disability that may impair the individual’s ability to perform the job function, the
candidate must kindly inform the employer so that an assessment for reasonable accommodation can
be made.
 By applying for this position and providing us with your CV and other personal information, you are
consenting to the information being processed for possible recruitment and selection purposes only or
for such purposes relating to assessing the establishment of an employment relationship with yourself,
and this will be done in accordance with the applicable data protection and privacy legislation. We
confirm that such information will not be used for any other purpose without obtaining your prior
consent.
 If your application is not successful, we will retain your CV and other information provided on our
electronic system for 12 months. If you object to your information being used in accordance with the
aforementioned clauses, please indicate your objection, and we will immediately securely destroy your
personal information.
 Kindly note that only shortlisted candidates will be contacted. Applicants who have not been contacted
within 30 days of the closing date of this advert, should consider their application as unsuccessful.

All the best with your applications