DHL South Africa Vacancies:

1. Field Sales Executive – Cape Town, Western Cape, South Africa
2. Pallet Controller – Port Elizabeth, Eastern Cape, South Africa
3. AFR Import Controller – Durban, Kwazulu-Natal, South Africa
4. AFR Export Controller – Durban, Kwazulu-Natal, South Africa
5. Ocean Freight Commercial Center – Johannesburg, Gauteng, South Africa
6. Sales Support Administrator – Johannesburg, Gauteng, South Africa
7. Cluster Director Ground & Gateway Operations East Cluster – Johannesburg, Gauteng, South Africa
8. Free Store Clerk – Johannesburg, Gauteng, South Africa
9. Key Account Manager – Johannesburg, Gauteng, South Africa
10. DSC _ National Transport Manager – Kempton Park, Gauteng, South Africa
11. Application Consultant (TMS)
12. DSC _ Transport Supervisor – Kempton Park, Gauteng, South Africa

Check the link at the end of the posts and all the best with your applications.

Field Sales Executive – Cape Town, Western Cape, South Africa

Field Sales Executive

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group’s air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Global Forwarding Freight – South Africa has an opening for a Field Sales Executive where you will develop new business for overall sales development of DHL Global Forwarding Sales & Marketing function. Join us now in connecting people and improving lives.

In this Field Sales Executive position

• You will develop and maintain strong existing customer relations and loyalty through ensuring customer satisfaction.
• You will respond to customer enquiries/complaints.
• You will manage a defined portfolio of potential customers and wins them for a lasting business relationship with DGF.
• You will seek and prospects for BC targets to win new customers generally in the 60k-1000k Euro range Net Sales per annum.
• You will plan and manage medium to large – sized Business Customers.
• You will build rapport and trust with customers by being informed about customer’s business and the market.
• You will recommend solutions based on customer needs by using industry knowledge.
• You will be responsible for closing business by connecting a customer’s needs to a DHL solution by offering value to the clients supply chain.
• You will use networks within the various Sales channels within DPDHL to collaborate on customers, marketing strategies and offers a full supply chain of services to service customer needs.
• You will collect relevant customer information for the RFI/RFP/RFQ and prepares documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations.
• You will highlight to Sales Manager on observations of market dynamics for example competitors’ behavioural patterns.
• You will maintain and support interdepartmental relationships.
• You will collaborate with colleagues across the organization to achieve shared goals.
• You will develops sales plan/strategy/activities to achieve target budgets.
• You will be responsible for conducting high quality presentation of the entire range of standardized products to customers.
• You will develop target lists of new business and continuously review and update.
• You will establish and present customized offers to customers.
• You will negotiate with customers on contractual terms of service provision that is aligned to corporate sales policy and procedures.
• You will adhere to approved credit limits granted to customers and enforce previously agreed payment terms.
• You will prepare and realize planned sales calls.
• You will be responsible for product targets and for budgeted growth in new and additional business.
• You will secure/collect all necessary information to assess credit worthiness of potential customer.
• You will support receivables functions.
• You will ensure Customer commitments are clearly communicated to respective operations – clear business set up process.
• You will report activities, quotes, sales calls, and other information through CRM.
• You will perform roles and responsibilities in compliance with Company Policies, Procedures and Instructions.

Now, here’s what we need from you

• 3-5 years’ experience or more within the transport, logistics or freight forwarding industry (or similar service industry)
• Experience in Freight Forwarding and Customs Clearing sales environment with proven record advantageous.
• Relevant business degree

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025. 

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than ~30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. 

Work Authorization

DHL Global Forwarding will only employ those who are legally authorized to work in South Africa. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.

Pallet Controller – Port Elizabeth, Eastern Cape, South Africa

BE PART OF THE WORLD’S LARGEST LOGISTICS COMPANY

Deutsche Post DHL Group is the world’s leading logistics and mail company.

We’re one of the world’s largest employers, operating in over 220 countries and territories. We’re Europe’s largest postal service, partner for eCommerce and pioneers in secure digital communication. We’re number one in contract logistics and international express delivery, and a leader in the forwarding business.

Join us and you’ll be working for a global company that’s focused on service, quality and sustainability, and using the power of global trade to connect people and improve lives.

And not just for our Customers, but for every member of our Group too.

At DHL Supply Chain South Africa we’re looking for…

Vacancy

Pallet Controller

Role Outline

Control and co-ordinate all pallets within the distribution centre

Key areas of responsibility include:

• Operating of Mechanical Handling Equipment

• Maintain a theoretical record of all pallets on hand by accurately processing all THAN documents received or dispatched

• Accurate processing and recycling all customers Pallet exchange Notes

• Updating the outstanding customer Record card and following up on all outstanding pallets in the trade

• Filling the PEN documentation and checking that all are processed

• Reconciling the Security Gate Log

• Accurately processing all Transhipment Depot Control Notes on the Transhipment Depot Customer Record card

• Filling and checking that all Transhipments Depot Pallet Exchange Notes are processed

• Request confirmation on each month of Pallet balances from each Transhipment Depots and follow-up on discrepancies

• Complete check and reconcile on a weekly basis

• Arrange a physical count, monthly of all pallets on hand within the depot

• Liaise with Transport Manager and arrange for pallets in the Trade to be recovered

• Ensure that there are sufficient PEN and THAN books in stock

• Audit pallet control procedure on a regular basis

• Maintain and check THAN control register and ensure CHEP (SA) personnel endorse register to acknowledge receipt documents

• Manual handling

• Processing of required paperwork

• Operating of IT-systems 

Qualifications/ Skills/Competencies/Experiences:

• 1 year experience in Warehousing / Logistics / FMCG environment

• Relevant Pallet Control experience essential

• Matric, Essential

• Diploma/Certificate in Warehousing/Logistics (Desirable)

• Relevant Degree or Qualification (Desirable) 

• Computer literate

• Ability to communicate effectively with team members

• Excellent problem solver 

• Strong analytical skills

• Ability to count accurately and to perform simple math calculations

• Attention to detail

• Leadership skills

• Ability to follow work procedures and safety rules

• Ability to read, understand and follow directions/instructions

• Excellent interpersonal skills

• Ability to work within a rapidly changing environment

Languages

English – verbal and written

AFR Import Controller – Durban, Kwazulu-Natal, South Africa

AFR Import Controller

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group’s air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Global Forwarding Freight – South Africa has an opening for an AFR Import Controller where you will be the single point of contact for all freight requests and information, coordinate the delivery and follow up of air shipments on behalf of customer, process, handle and distribute all required documents in the receiving areas, perform booking and booking optimization according to internal guidelines as defined by Product, ensure customer requirements are met and takes corrective actions in case of deviations from customer requirements and ensure documents and timestamps are completed and updated in a timely and efficient manner and according to regulations and internal procedures.  Join us now in connecting people and improving lives.

In this AFR Import Controller position

• You will provide front line contact with customer.
• You will be liaising with overseas stations and suppliers in order to arrange shipments.
• You will be monitoring and following up on shipments until delivery.
• You will create/confirm transport order to ensure delivery of the shipment to the final customer.
• You will perform booking and booking optimization according to internal guidelines as defined by Product.
• You will prepare, control and distribute all required Import documents to counterparts (carrier, consignee, supplier, etc.) complying with regulations and internal procedures.
• You will ensure the accurate tariffs application on all shipments billings.
• You will be managing the profitability of every shipment and raising any issues or incidents that would impact the profitability of the account.
• You will perform IT systems related tasks to provide up to date information on shipment.
• You will be attending to client queries as required and making sure all operational KPI’s are met and maintained.
• You will prepare monthly KPI reporting if required and handle customer complaints.
• You will develop and maintain customer relationships with existing customers.
• You will manage the clients’ requirements outlined on client SOP and DHL GF Standard Work Manuals.
• You will assist Airfreight Import Manager to meet department targets.
• You will participate in joint Sales visits if necessary and identify and report new possible business opportunities.
• You will maintain good relationships with colleagues in various operations.
• You will coordinate/liaise/work with carrier contact on operational activities, issue resolution, process execution and performance improvements according to corporate policy.
• You will maintain excellent relationships with suppliers and monitor shipments on a daily basis.
• You will be keeping record of the status of shipments and raising CCM’s and OI’s where required.
• You will capture and monitor system time stamps required for client status reports and KPI’s.
• You will constantly be demonstrating and living the values of DHL

 Now, here’s what we need from you

• Must have a Grade 12
• Tertiary education including diploma will be an advantage
• 5 years’ experience directly related to the duties and responsibilities specified

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025. 

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than ~30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. 

Work Authorization

DHL Global Forwarding will only employ those who are legally authorized to work in South Africa. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.

AFR Export Controller – Durban, Kwazulu-Natal, South Africa

AFR Export Controller

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group’s air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Global Forwarding Freight – South Africa has an opening for an AFR Export Controller where you will be the single point of contact for all freight requests and information, coordinates the pick-up and airline booking on behalf of customer, ensures customer requirements are met and takes corrective actions in case of deviations from customer requirements, ensures documents and timestamps are completed and updated in a timely and efficient manner and according to regulations and internal procedures and managing the profitability of every shipment and raising any issues or incidents that would impact the profitability of the account.  Join us now in connecting people and improving lives.

In this AFR Export Controller position

• You will establish and maintain relationships with existing customers.
• You will follows-up shipment status in the Export area, identifies incidents and ensures resolution of incidents.
• You will coordinate and liaises with shipper, customer, and/or DHL overseas office on the total movement of the shipment.
• You will ensure the accurate tariffs application on all shipment’s billings.
• You will manage the profitability of every shipment and raising any issues or incidents that would impact the profitability of the account.
• You will make sure all operational KPI’s are met and maintained.
• You will participate in joint Sales visits if necessary.
• You will raise CCM’s and OI’s where required.
• You will handle customer complaints and enquiries and provide high levels of customer service with a sense of urgency.
• You will assist Airfreight Export Manager to meet department targets and maintains excellent relationships with suppliers.
• You will be responsible for identifying performance issues of suppliers and proposes solutions to improve/correct performance.
• You will arrange for the movement of shipment from customer/shipper if necessary.
• You will perform booking and booking optimization according to internal guidelines as defined by Product.
• You will prepare, controls, and distribute all required Export documents to counterparts (carrier, consignee, supplier, etc.) complying with regulations and internal procedures.
• You will check responses from counterparts and finalizes validation of required documents.
• You will upload shipping documents into operation system.
• You will perform customs entries on all export shipments and all related customs formalities.
• You will constantly be demonstrating and living the values of DHL.

 Now, here’s what we need from you

• Must have a Grade 12.
• Tertiary education including diploma will be an advantage.
• CAT6 GD certificate will be preferred.
• Cargowise experience will be an advantage.

 We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025. 

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than ~30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. 

Work Authorization

DHL Global Forwarding will only employ those who are legally authorized to work in South Africa. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.

Ocean Freight Commercial Center – Johannesburg, Gauteng, South Africa

Ocean Freight Commercial Center Specialist

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group’s air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Global Forwarding Freight – South Africa has an opening for an Ocean Freight Commercial Center Specialist where you will execute pricing, validate, adherence to standards and pricing instructions and communicate to business and Sales on Trade Lane Pricing levels and market overview. Join us now in connecting people and improving lives.

In this Ocean Freight Commercial Center Specialist position

• You will execute country to country pricing, pricing campaigns, MTS based BC pricing with country OCC’s.
• You will align MTS (QuoteShop) freight rates to net carrier buy rates with competitive mark-up.
• You will provide network support on Trade and ensure new business volume growth on Trade.
• You will complete weekly review with Sales on Trade pipeline opportunity.
• You will support sales in selling/securing OFR on country level in terms of providing adequate solution design, routing proposal and factor-based pricing for prioritized opportunities.
• You will provide weekly feedback on top 10 new business opportunities and progress status.
• You will provide weekly QuoteShop hit rate analysis and follow up on missed opportunities and aim to improve hit rate on QuoteShop to 70%.
• You will carry monthly meetings with Carriers on Trade to have a full understanding of Carrier Services and Pricing Structures and maintain carrier service profile per trade.
• You will offer RFQ support on specific existing business RFQ’s.
• You will own and maintain ‘Country OCC tariffs’ within relevant templates and system.
• You will support in execution of OFR and commercial strategy in local OCC.
• You will drive competitive and strategic pricing.
• Executes pricing campaigns (e.g. seasonal offers, trade lane market and special offers)
• Searches for best pricing solutions in order to maximize profitability of OFR.
• Provides pricing for Sales growth on country level (including standard factor-based pricing methodology), supports and follows up with Sales.
• Provides correct and timely feedback to GBT bids; answers GBT and region to region.
• Sets up and maintains Tier 4 approach to local BC Sales
• Provides quick and aggressive responses to level 1 and 2 opportunities.
• Sets up tariffs to answer level 3 and 4 opportunities.
• Monitors objectives in terms of profitability maximization and volume growth (e.g. on ITM lanes)
• You will escalates need for decision making on risk taking through higher hierarchy levels.
• You will adhere to and complies with rules and principles.
• You will act as OFR subject matter experts in trainings, for customer visits, local OFR conferences, etc.
• You will interact with customers in alignment with Sales.
• You will interact and meet with Shipping lines and co-loaders to build relationships.

Now, here’s what we need from you

• Must have a Matric
• 5 years’ experience or more as an OCC desk Specialist/Pricing

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025. 

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than ~30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. 

Work Authorization

DHL Global Forwarding will only employ those who are legally authorized to work in South Africa. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.

Sales Support Administrator – Johannesburg, Gauteng, South Africa

Sales Support Administrator

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group’s air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Global Forwarding Freight – South Africa has an opening for a Sales Support Administrator where you will provide offices support to the Sales Department.  Join us now in connecting people and improving lives.

In this Sales Support Administrator position

• You will be answering customer general queries.
• You will qualify prospects (as prioritized by Sales Steering/Performance Teams) on their type/ , nature of business, contact data and size of customer needs products used, volumes, key lanes, regions) to identify their revenue potential.
• You will capture call information and enter qualification result in the iSell to generate notifications to lead originators/Sales organization.
• You will clean lead list and data with provided captured information in iSell.
• You will be compiling a daily list of qualified sales leads, delegating leads in iSell to the sales department and providing sales data.
• You will conduct campaign calls to prospects customers not assigned to a Salesperson.
• You will coordinate and adapt to Local , Global ,Regional market communication plan to support country Sales objectives.
• You will coordinate management of office supplies, equipment, and facilities.
• You will be developing and monitoring performance indicators for the sales and staff members managing sales tracking tools and assisting on managing sales tracking tools.
• You will monitor and report back on Sales Departments KPI’s and attends to the PD Board.
• You will be performing data entry tasks for sales figures, metrics, and other relevant information and maintaining an organized and accessible filing system.
• You will be preparing business reviews and preparing estimates costings and rate proposals and proposals writing.
• You will provide administrative support and follow-up on matters arising.
• You will be scheduling customer meetings and conferences.
• You will be supporting the customer contract by preparing customer documents and supporting the customer planning and implementation process.

Now, here’s what we need from you

• Must have a Matric.
• 1 – 3 years’ experience in a Forwarding/Clearing Industry

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025. 

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than ~30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. 

Work Authorization

DHL Global Forwarding will only employ those who are legally authorized to work in South Africa. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.

Cluster Director Ground & Gateway Operations East Cluster – Johannesburg, Gauteng, South Africa

IT’S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.

IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER

Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes.

We love our role in the world. And we’re looking for the right people to help us maintain – and grow it. People like you.

Role Context

Under the management of the Senior Cluster Director Network Operations and Aviation the appointed person is mandated to manage a cluster of countries, provide, and implement the Global and SSA Operational Functional Direction through regular collaboration / communication with the Country Ops Managers’ and the where applicable the Country SMT.

The role inter alia covers the management and oversight of the following key Country activities:

• GSOP Compliance
• Aviation Handling & Safety compliance
• OCPM management – (NOEP Initiatives)
• CRA compliance, implementation, and outcomes
• Infrastructure and Fleet management
• Security compliance
• Service Quality Improvements
• Health & Safety compliance
• Encourage Employee engagement
• Ensure full support of CIS training
• Delivering great results without compromising on Respect

Operations Management & Strategy

• Contribute to the overall strategic direction and management of the clusters PLUS the sub-regional operational strategy (short and long term) and policies within overall regional DHL context, in terms of door-to-door profitability, service quality and cost performance
• Manages the profitability and growth of the organization´s operations within a cluster
• Ensure Aviation handling & safety compliance procedures and processes are in place in all countries
• Ensure all Security procedures & processes are in place across all countries
• Ensure health & safety standards are in place in all countries.
• Establishes the required operating standards and procedures to provide cost-effective, superior customer service
  Liaise with relevant departments to bring Operational expertise to the customer relationship and ensure cost effective service offering
• Directs the preparation of the countries operating budgets within principles set by division / region and proposals for investments in infrastructure, technology, equipment, systems, or other resources on the country
• Analyses and approves country investments that best meet the organization’s business needs
• Drive improvement of operational processes, facilities, and capabilities, through standardising operational practices and optimising work methods in DHL organisations to maximize productivity improvement.
• Specifies service and quality targets within divisional / regional guidelines and ensures their achievement for the countries & cluster

People and Performance Management

• Assists countries with recruiting talent and develops the members of the operations leadership team in the country & cluster; keeps them motivated and coordinates their efforts to enhance customer service experiences for internal customers and develop staff to the maximum potential
• Together with Country Ops manager & HR Approves key personnel decisions for the function
• Generates commitment, motivation and enthusiasm to company and division by motivating and retaining the best talents within DHL to enhance customer service experiences for internal customers
• Challenges self and others to exceed standards and achieve extraordinary results striving for best-in-class; determines team structure, roles, performance targets in co-operation with division leadership
• Evaluates staff performance and proposes development / promotion for Ops staff in conjunction with Country Ops Manager & HR
• Design and develop Operations architecture (org structure, job profiles, competence profiles)
• Develop performance contracts, performance targets and KPI for Operations staff
• Ensure all countries build departmental capacity and capability to enable achievement of operational & commercial objectives
• Ensure all countries align people, competencies to meet the business objectives and manage staff competency levels and performance according to service requirements and business needs
• Ensuring that all countries operations activities meet efficiency targets (Key Performance Indicators (KPIs) in line with business objectives

Financial management & projects

• Together with country Operations managers develop yearly operations budget (Opex and Capex)
• Monitor and control operations budget monthly
• Oversees the operations budget on the country level
• Together with country Ops Decides all major operations projects within countries
• Drive the accurate creation and submission of BCA (Business Case Applications) to Country \ African Management board

Reporting and analysis

• Prepares necessary frequent reports for Cluster & SSA Area office
• Analyze records of customer inquiries, service requests and complaints to identify trends for countries
• To maintain standards, use operations data to focus resources on improving performance
• To monitor Operations KPIs, standards and reporting
• Balance operational metrics against operations metrics
• Translate Operations trends into easy-to-understand reports or presentations for Cluster and SSA Area office

Minimum Requirements

Education

• Post-graduate qualification in Management

Experience

• Minimum of 10 years in Logistics and/or courier industry
• 5 years’ experience leading Operations teams

In line with DHL succession planning, a suitable candidate has been identified

We are looking forward to your application.

Free Store Clerk – Johannesburg, Gauteng, South Africa

Free Store Clerk

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group’s air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Global Forwarding Freight – South Africa has an opening for a Free Store Clerk where you will be responsible for maintaining the Free Store Records, as well as controlling cargo movements to and from the Free Store and inventory accuracy within the Free Store.  Join us now in connecting people and improving lives.

In this Free Store Clerk position

• You will distribute required reports in a timely fashion and maintain inventory accuracy on par with KPI’s.
• You will manage customer-specific requirements as well as maintain and improve relationships with Controllers.
• You will distribute required reports in a timely fashion and provide support on customer queries.
• You will reconcile Pick Requests and Free Store Records; communicate results accordingly.
• You will co-ordinate inbound cargo from other Stores, as well as outbound cargo to other Stores.
• You will provide assistance to other Clerks and assist and guide security officers/3^rd parties within the Free Store.
• You will control all movements to and from, as well as cargo placements in, the Air Exports Store.
• You will maintain 100% accurate Free Store records and log and report unmarked damages.
• You will log and investigate discrepancies; initiate required corrective actions.
• You will create, print, and file all required paperwork and manage and file all POD’s.
• You will maintain and communicate all required reports, including damages and discrepancies.
• You will manage pro-forma claims process and ensure timely incident handling and reporting.
• You will ensure proper housekeeping & safety within functional area.
• You will observe, maintain, and follow warehouse safety and security policy and procedures.
• You will ensure that the quality of services delivered meet or exceed requirements.

Now, here’s what we need from you

• Must have a Matric or equivalent certificate
• Minimum of 2 years’ experience in warehousing

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025. 

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than ~30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. 

Work Authorization

DHL Global Forwarding will only employ those who are legally authorized to work in South Africa. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.

Key Account Manager – Johannesburg, Gauteng, South Africa

Key Account Manager

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group’s air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Global Forwarding Freight – South Africa has an opening for a Key Account Manager where you will maintain and Develop additional Business for overall sales development of DHL Global Forwarding Sales & Marketing function.  Join us now in connecting people and improving lives.

In this Key Account Manager position

• You will be tasked primarily with managing and maintaining the key client accounts.
• You will maintain knowledge and awareness of competing products/service, discount and pricing structure and overall strengths and weaknesses to determine how best to service key accounts to stay with the business.
• You will maintain and updated sales funnel and participate in regular sales reviews in conjunction with the senior key account management.
• You will maintain data and information relevant to key accounts for the purpose of conducting analyses that influence account-specific decision making.
• You will be responsible for ensuring that profitable sales volume and strategic objective targets are met for the assigned key accounts.
• You will be responsible for assessing, clarifying, and validating the consumers’ needs on an ongoing basis, maintaining high customer satisfaction ratings that are up to business standards.
• You will regularly follow up with customers’ orders and timely collections of the business’s products to obtain feedback on their level of satisfaction and note areas of sales performance improvement.
• You will lead solutions development for the identified improvement areas, coordinating involvement of any relevant business personnel.
• You will develop target lists of new business within existing portfolio and continuously review and update.
• You will establish and present customized offers to customers.
• You will negotiate with customers on contractual terms of service provision that is aligned to corporate sales policy and procedures.
• You will adhere to approved credit limits granted to customers and enforce previously agreed payment terms.
• You will prepare and realize planned sales calls.
• You will maintain all necessary information to assess credit worthiness of existing customer.
• You will support receivables functions.
• You will ensure Customer commitments are clearly communicated to respective operations – clear business set up process.
• You will report activities, quotes, sales calls and other information through customer database system i.e. ISell.
• You will perform roles and responsibilities in compliance with Company Policies, Procedures, and Instructions.
• You will be responsible for ISell record keeping and estimate preparation and follow ups.

Now, here’s what we need from you

• Must have a Matric.
• Bachelors’ degree in Sales, Business Management, Communications, Marketing, Customer Relationship Management, Business Administration or any other related field, an equivalent of the same in working experience is also acceptable.
• 3 years’ experience in a marketing operations or sales operation.
• 5 years’ experience of more of Key Account Management

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025. 

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than ~30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. 

Work Authorization

DHL Global Forwarding will only employ those who are legally authorized to work in South Africa. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.

DSC _ National Transport Manager – Kempton Park, Gauteng, South Africa

Do you enjoy working in a team environment providing Operational strategy and advisory services to the business?  Do you take an energetic and influential approach to bring challenge and perspective to a business agenda?  Would you get job fulfilment by playing a pivotal role in making sure our environment is the best possible workplace for our associates?  Do you have a high regard for personal accountability and fully understand why integrity, trust, and customer focus are essential qualities to display within the Operations function?

If so, DHL Supply Chain has the opportunity for you.

We’re looking for a top-notch National Transport Manager to provide outstanding leadership, focusing on customer requirements, effective operational performance, a motivated workforce and “making DHL a great place to work”. Taking responsibility for overall smooth operations in accordance with KPI’s & customer expectations. Overseeing the Line Haul and Managing the day to day of the Transport, this role is critical for the stability of the Transport, this role is key to enable sustainable growth for the Transport Business.

We need a person who thrives in a fast-paced environment, who is looking for a good challenge, and who is dedicated to creating and developing superior customer relationships. You’ve got to be sharp, and you must be on your game every day because you will be an essential part of everyday life.

Some of our distribution centres are free-standing. Others are on-site with customers.  No matter where we are, we’re part of their team, we’re invested in their success, and our operation is fully transparent. DHL Supply Chain is a world-class company, and we hire only world-class people.  People who aren’t afraid to work hard – in fact, people who want to work hard.   

In this National Transport Manager role:

·       You will initiate a strategic plan for the development of customer accounts.

·       You will act in both strategic and tactical capacities providing operational support.

·       You will work closely with business leaders to evolve and embed the people element of the business strategy.

·       You will drive Key Performance Indicators (KPI’s) to meet contractual terms and DHL expectations.

·       You will be accountable for Fleet productivity and Sub- contractor Management

·       You will ensure and manage Resource availability (Fleet and Drivers) to meet customers’ demands

·       You will manage excellent continuous customer relationships.

·       You will drive and maintain an overall smooth operation.

·       You will manage and achieve budget revenue and profits.

·       You will be involved in Project Management.

·       You will manage the SLA development, carrier / supplier contracting and onboarding support

·       You will provide formal and informal coaching to associates at all levels of our business in an impactful, collaborative, and consultative manner.

·       You will manage the people impact of organizational change projects aligned to the business.

·       Your voice will be heard loud and clear in management circles.

·       You will lead with Head, Heart, and Guts

·       You will deliver results.

·       You will love it.

You won’t find an opportunity like the one you’ll find with DHL Supply Chain. If you’re an exceptional Operations expert with a can-do attitude, who’s passionate about doing things the right way the first time, join us – the world is waiting for you.  

Now, here’s what we need from you:

·       Tertiary qualification in Logistics/Supply Chain /or Other related fields

·       10 Years Experience

·       Logistics Industry Experience

·       Ability to adapt easily to different cultural and language barriers.

·       Knowledge of Finance/Profit & Loss Management

·       Experience in Project Management

·       Must be mobile and able to travel between sites.

·       Able to lead with Head, Heart, and Guts

·        Excellent understanding of supply chain

Application Consultant (TMS)

BE PART OF THE WORLD’S LARGEST LOGISTICS COMPANY

Deutsche Post DHL Group is the world’s leading logistics and mail company.

We’re one of the world’s largest employers, operating in over 220 countries and territories. We’re Europe’s largest postal service, partner for eCommerce and pioneers in secure digital communication. We’re number one in contract logistics and international express delivery, and a leader in the forwarding business.

Join us and you’ll be working for a global company that’s focused on service, quality and sustainability, and using the power of global trade to connect people and improve lives.

And not just for our Customers, but for every member of our Group too.

At DHL Supply Chain South Africa, we’re looking for…

Role Outline

Logistics operations in DHL Supply Chain business require optimized IT solutions to drive physical behavior in the most efficient way. DHL Supply Chain therefore selected best-inclass IT Products on the market and designed composable IT Solutions to run operations in a standardized and optimal way. As a result, deployment projects involve IT elements

including requirements mapping, configuration and development. This role exists to enable DHL Supply Chain business to meet customer needs in that area and ensure best practice, accurate costing and a solution fit for purpose.

The role of the Application Consultant is to “translate” – in close cooperation with the Business Analyst – customer/business requirements and processes into a standardized IT solution. The emphasis of this role is to set up, test and train the applications to work according to the agreed business requirements and guide the business in its proper use.

Moreover, the Application Consultant is to support the engagement of the Application Developers to help the design of the required customizations in agreement with the actual application configuration.

Key areas of responsibility include:

1. Implement IT solutions

  • Working out in detail improvements of existing IT solutions

  • Acting as the go-to expert for medium to complex technical questions on IT solutions

  • Independently obtaining expert input from and aligning with Business Analyst on design and improvements of blueprints

  • Guarantee adherence to defined standardized IT solutions 

2. Analysis and translation of requirements

  • Understand business requirements and processes in all its details

  • Support definition of technical detail of the IT solution as requested by DePICT and ONE.DEPLOY methodologies

  • Document the chosen solution

  • Communication of technical information to a non-technical audience and vice versa

3. Realise a chosen solution

  • Setup of chosen solution in the application (no coding)

  • Work closely together with suppliers to get the agreed deliverables including developments from Application Developers

  • Create and execute (non-UAT) tests; document and communicate results to the Project/Workstream Leaders

  • Acceptance of supplier deliverables

  • Deliver requested deliverables as defined by Project/Workstream Leaders in agreement with DePICT and ONE.DEPLOY methodologies

4. Prepare for “go-live”, support during “go-live”

  • (Support) data collection activities

  • Checking collected data and execute data conversion

  • Train operational (key) users in the use of the IT solution

  • Support business during “go-live”

  • Document delivered solution as part of project closure activities

5. Hypercare Activities

  • Provide configuration and data support (L1/L2 application support) during hypercare in case of production issue

  • Write documentation for handover of GAPs to L2 centralized support team and help local team to be prepared for L1 support

• Implement assigned deliverables withing agreed budget and timeline

• Clearly communicate any deviation in budget & schedule with explanation on the reason of the deviation

• Transmit passion to the work and to the DPDHL and MLEMEA strategic programs

• Guide people in the change process from actual operative procedures to the new procedures

Qualifications/ Skills/Competencies/Experience

• Matric – Essential

• Bachelor/Master’s degree in Computer Science, Business Administration or relevant education and work experience in supply chain and/or logistics

• Prior training and certification in strategic products (e.g. JDA WM/D, OTM) is a strong advantage

• Familiar with business analysis. BABOK certification is an advantage

• Good knowledge of and insight in E2E supply chain management  

• Familiar with operational standardization concepts within Supply Chain and/or in other businesses

• Familiar with or specialist in DHL Operational Standards and sector best practices

• Minimum 1 year experience with the setup of logistics processes and related applications

• Minimum 3 years’ experience with the setup of logistics processes and related applications (senior)

• Minimum 1 year project delivery experience

• Minimum 3 years project delivery experience (senior)

• Familiar with, specialist or expert (depending on level) in DHL IT products implementation/configuration skills, good testing, and training skills

• Familiar with or specialist (depending on level) in the major DHL IT solutions – product knowledge, good implementation/configuration skills, being able to configure (normal/high complexity) E2E implementations independently

Competencies & Skills

• Ability to translate process requirements into system requirements

• Analytical skills

• Customer and supplier contact

• Ability to manage own and outsourced work in an organized and methodical way, maintaining accurate records and reporting progress

• Ability to train colleagues in the system

• Ability to help colleagues with specific expertise and to coach on content and skills (buddy principle)

• Detailed knowledge of logistics processes (warehousing and transportation)

• Understand impact of IT solution on standardized operations, incl. sparring with engineer to propose alternative (e.g. operational) solutions

• Travel in EMEA may be required (depending on project)

• Ability to work in a high-pressure demanding environment

• Maintains effective relationships with customers

• Develops and delivers high quality / innovative services and solutions

• Focuses on customers and gains their commitment

• Gains management and colleague support to meet customer needs

• Act in line with DPDHL strategy

• Communicates DPDHL strategy

• Establishes clear, challenging, and achievable objectives

• Coordinates effort and aligns resources to achieve objectives if required by the project

• Regularly reviews and communicates progress against objectives and adjusts as needed

• Takes responsibility for own decision and recognizes the contribution of others

• Provides candid and regular feedback

• Supports the development of others

• Inspires others to develop themselves

• Conveys a clear sense of personal goals and values

• Actively seeks feedback to improve performance

• Develops new skills and modifies behaviours based on feedback

• Takes responsibility for understanding client requirements, collecting data, delivering analysis and problem resolution. Identifies, evaluates, and recommends options, implementing if required. Collaborates with, and facilitates stakeholder groups, as part of formal or informal consultancy agreements. Seeks to fully address client needs, enhancing the capabilities and effectiveness of client personnel, by ensuring that proposed solutions are properly understood and appropriately exploited.

• Maintains an in-depth knowledge of specific specialisms and provides expert advice regarding their application. Can supervise specialist consultancy. The specialism can be any aspect of information or communication technology, technique, method, product, or application area.

• Configures software and equipment and tests platform-specific versions of one or more software products. Reports the outcome of testing and identifies potential improvements to the process and to the software products according to agreed designs and standards.

• Accepts responsibility for creation of test cases using own in-depth technical analysis of both functional and non-functional specifications (such as reliability, efficiency, usability, maintainability, and portability). Creates traceability records, from test cases back to requirements. Produces test scripts, materials, and regression test packs to test new and amended software or services. Specifies requirements for environment, data, resources, and tools. Interprets, executes and documents complex test scripts using agreed methods and standards. Records and analyses actions and results, and maintains a defect register. Reviews test results and modifies tests if necessary. Provides reports on progress, anomalies, risks and issues associated with the overall project. Reports on system quality and collects metrics on test cases. Provides specialist advice to support others.

• Identifies and resolves issues with applications, following agreed procedures. Uses application management software and tools to collect agreed performance statistics. Carries out agreed applications maintenance tasks.

Languages

English – verbal and written – Fluent

DSC _ Transport Supervisor – Kempton Park, Gauteng, South Africa

Job Purpose:   

To provide support to the Transport Manager – and to assist in the control of dispatch.  Ensure that all loads on the load plan are loaded and that all vehicles are fully utilized.  Ensure that all vehicles are correctly loaded to avoid damages.  Compliance with OSHAC – Labour Relations Act and Skills Development Act whilst maintaining sound IR.  Service delivery must be on time and accurately.  Ensure customer service is the highest standard and that losses to the Company are kept to a minimum.  To always maintain the integrity of the Company.  Assist drivers with delivery queries at customers.

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Key Accountabilities:

• Perform the duties of a transport operative – supervisor.
• Direct the work of team members
• Diesel records and reconcile with Stanfleet on Monthly basis
• Routing been done via Plato
• Maintain records and review documents prepared by the team
• Monitor performance of team members
• Report any breaches of Health & Safety regulations and incidents/accidents
• Daily measurement of key performance indicators (KPI) in accordance with each client’s service level agreement (SLA) and reporting thereof
• Daily, Weekly and monthly reports on operational KPI`s and staff performance
• Perform additional duties as assigned by management.
• Conduct training for new team members as required.
• Conduct team communication sessions (team briefs)
• Ensure vehicles loaded correctly according to invoices and Plato
• Safe keeping of all keys, gps, cell phones and diesel cards
• Make sure signing in and out of cell phones and Gps by each driver
• Manage Transport processes.
• Manage employees daily and the working hours including overtime
• Handle all disciplinary matters including investigations.
• 24/7 response on Accidents and Breakdowns

Qualifications, Experience & Attributes:

• Matric
• At least 3 years’ experience in a similar role
• Relevant Tertiary Qualification or equivalent an advantage.
• Good written and communication skills and understand basic arithmetical principle.
• Ability to read; understand and follow directions and instructions.                    
• Ability to communicate fluently on all levels.
• Good written and communication skills and understand basic arithmetic
• To co-ordinate movement of stock out of depot in a manner to maximize profit
• Person should know what products are handled by the Company.
• Person should be able to enforce health and safety procedures and identify hazards.
• Person needs good understanding of distribution and transport methods.
• Person has a good understanding of quality as a key value
• Awareness of importance of security
• Operational knowledge and understanding of service delivery.
• Ability to understand instructions and to accurately carry out instructions – must listen effectively and convey ideas logically.
• React to customers in a courteous and professional manner and maintain at the highest level
• Person should be able to propose different solutions to problems – must be able to act on their own without being urged to do so
• Ability to meet time limits as set.
• 3-5 years in warehousing/logistics/FMCG environment
• Knowledge of client’s requirements and customer needs

Click here to apply

All the best with your applications.