FRONT OF HOUSE MANAGER

PERMANENT POSITION

The Joburg City Theatres (JCT) is an entity of the City of Johannesburg that stimulates and
operates Joburg Theatre, Roodepoort Theatre and Soweto Theatre in order provide the integrated
management of theatre.

VACANCY REFERENCE: REF NO: FHM/02/2024
DESIGNATION: FRONT OF HOUSE MANAGER
DEPARTMENT: SOWETO THREATRE
REPORTING: GENERAL MANAGER
SALARY RANGE: R31 462, 75 (basic salary excluding benefits)

Requirements

• Grade 12
• National Diploma in Business/Hospitality Management (NQF 6) or equivalent
• 3 years’ experience working in the public/private sector.
• Supervisory experience
• Strong leadership and management skills
• Communication abilities
• Ability to stand on your feet for several hours.
• Basic computer

Primary Function

• To manage the efficient and smooth running of all three Theatres, Amphitheatre, Box
  Office and foyer and outdoor events within the Soweto Theatre for both in-house and
  external bookings ensuring that the Front of House operates in a friendly, smooth and
  efficient manner throughout the events, in an environment that conforms to Health, Safety,
  and Fire Regulations.

Key responsibilities:

• Provides a full and courteous customer service to audiences.
• Ensure that each performance is fully staffed with casual foyer/ outdoor events
  employees; ensure that they are allocated where needed, that all staff members are
  presentable, on time at their positions and friendly always.
• Administer all time sheets of staff members for submission to the Customer Service
  Manager timeously.
• Ensure that the foyer/outdoor is always manned and presentable.
• Handling complaints in a professional manner to resolve any issues quickly and efficiently.
• Maintenance, logistics and liaison with tenants, police, fire and other emergency services
  when required.
• Manage orders with suppliers and receive deliveries and display stock.
• Ensure adequate advertising in the display units, brochures and posters are in the foyer
  for upcoming events.
• Ensure that the correct financial procedures are followed with the ticking process.
• Ensure that the foyer area and auditorium is always clean.
• Reconcile all income and monito cash handling processes at the end of each
  performance.
• Maintain financial records for monitoring and budgeting purposes.
• Allocate petty cash to different stations in the foyer or outdoor events.
• Coordinate the emergency evacuation procedure in the event of an emergency a prior to,
  during or after a performance.
• Brief the team and allocate safety task to the relevant individuals.
• Ensure that the audience leaves safely at the end of a performance.
• Write and disseminate show reports after each performance with attendance figures and
  patron feedback.

Interested persons are requested to send their cover letter, detailed CV, recently certified
copies of their qualifications and the Identity documents not longer than three months,
quoting the relevant reference number to Mr. Thomas Sadiki General Manager Human
Resources, Joburg City Theatres via email to: jobapplications5@joburgtheatre.com

Enquiries: (011) 877 6859 /6931

CLOSING DATE: 07 MARCH 2024

NOTE:

• JCT offers a market-related salary commensurate with qualifications and experience.
• JCT is an equal opportunity employer, therefore preference for this position will be given
  to candidates whose appointments will enhance representation in line with its EE targets.
• Applicants must note that further checks will be conducted once they have been shortlisted
  and that their appointment will be subject to positive outcomes on these checks, which
  include qualification authentication, criminal records, and previous employment.
• JCT reserves the right not to fill the position or to re-advertise it. Where applicable,
  candidates may be expected to undergo psychometric assessments.
• It is the applicant’s responsibility to have their foreign qualifications evaluated by the South
  African Qualifications Authority (SAQA) and to provide the evaluation results.
• Please include copies of your qualifications with your application.
• Correspondence will be with short-listed candidates only. Should you not hear from us
  within 30 days of the closing date, please consider your application unsuccessful.

All the best with your applications.