Information Officer

DURATION Twelve (12) Months Fixed Term Contract
REPORTING TO Manager: Office of the EM EDD

Salary: R293 771.00 R345 613.0

DIVISION Enterprise Development Division
LOCATION National Office

MAIN PURPOSE OF THE JOB

To provide appropriate business information to SMMEs and aspiring entrepreneurs by determining requirements, answering inquiries, giving basic business development advice, referring clients to
relevant stakeholders and maintaining client information on the Seda national information Centre database

KEY PERFORMANCE AREAS

❖ Provide information and advisory services to Seda clients
❖ Participate in information dissemination at Seda’s promotional events
❖ Keep abreast of Seda services and offerings
❖ Provide relevant Seda stakeholders with client information from client/caller database
❖ Perform administrative activities relating Call Centre

REQUIRED MINIMUM QUALIFICATION

❖ Matric (NQF Level 4) and Diploma (NQF Level 5/ 12 months Certificate) in Information Sciences/Business Management /Business Administrator/Marketing

REQUIRED MINIMUM WORK EXPERIENCE

❖ 3 – 4 years in enterprise development environment and customer service experience
Able to demonstrate:
❖ Excellent understanding and knowledge of small enterprise development sector
❖ Knowledge of Seda offerings and services will be an added advantage
❖ Knowledge and ability to capture data
❖ Knowledge and ability to retrieve electronic information
❖ Knowledge and ability to operate computer programmes (MS Word. Excel and PowerPoint)

CRITICAL COMPETENCIES

❖ Advisory Service
❖ Communication
❖ Stakeholder Engagement
❖ Analytical
❖ Business Acumen
❖ Problem-Solving & Decision-Making
❖ Planning & Organising
❖ Monitoring & Evaluation
❖ Performance Driven
❖ Administrative Diligence
❖ Team Work
❖ Adaptability & Flexibility
❖ Policy Adherence
❖ Negotiation
❖ Basic Computer Skills
❖ Financial Acumen
❖ Office Management

NB: It is the organization’s intention to promote equity and representivity in terms of race,
gender and people living with disability as per the set numerical targets contained in the
organizational Employment Equity Plan (EE Plan). Previously Disadvantaged Individuals are
encouraged to APPLY.

The appointment of candidates is subject to the verification of all their credentials
(employment history, educational, financial, criminal and any other checks as may be
necessary). Please note that only shortlisted candidates will be contacted, and if you have
not heard from us within three months of submitting your application, please consider it
unsuccessful. Proposed offers will be made from Minimum to Midpoint as advertised.

❖ Only shortlisted candidates will be contacted, and if you have not heard from us
within three months of submitting your application, please consider it unsuccessful.
❖ Foreign qualifications must be accompanied by an evaluation report issued by SAQA. It is
the applicant’s responsibility to have all foreign qualifications evaluated by SAQA and to
provide proof of such evaluation report (only when shortlisted).
❖ Applicants should note that any false information contained in their cv and related
documents could result in disqualification and/or summary dismissal. Please note that by
applying for this position, you give SEDA permission to process your personal information in
compliance with POPI ACT.

To apply, please send your CV to recruitmentedd@seda.org.za
Please state the position you are applying for in the subject line. Closing Date: 19 March 2024

All the best with your applications