Sun International Vacancies

To apply, click on the link at the end of the posts and all the best with your applications.

1. Surveillance Mon Officer
2. VIP Personal Host
3. Intern : ND Hosp Mgt – T
4. Gaming Tech & Floor Asst – S
5. Operations Duty Manager – T
6. Dealer – S
7. Executive Sous Chef
8. Groups & Events Co-Ordinator
9. Inspector
10. Intern : N6 Marketing Mgt – T
11. Intern : N6 Electr Eng – T

Surveillance Mon Officer

Job Purpose

Monitors the Operation to ensure gaming and procedural compliance and protection of Company assets, staff, and guests.

Education

• Matric Grade 12 with Math’s literacy and English fluency
• Gaming License
• PSIRA C grade certificate
• Basic surveillance monitoring training (Intro to Surveillance, Tables, Slots, Finance, Cashiering toolkits)

Experience

• 1-year experience in a gaming / financial auditing / law enforcement (e.g., SAPS, Security, Defence Force, etc.) environment an advantage
• Experience using surveillance /equipment an advantage.
• Computer literate
• No Criminal Record

Skills and Knowledge

• Ability to work shifts that meet operational requirements.
• Ability to focus on a specific task for long periods of time.
• Good physical eyesight (with or without glasses or contacts) is a precondition to perform effectively.
• An ability to pick up simple changes in colour or movement.
• Quick recognition of essential details and the ability to home in on relevant points or characteristics.
• Level and consistency of sustained concentration – prolonged attention span.
• Distinguishing between incident criteria and background noise.
• Sensitivity to deviations from standard.
• Ability to remain focussed over time and maintain attention to detail.
• Speed of review ability.
• An ability to review visual screens efficiently and to pick up both detail and the broader context.
• Human Vigilance / the ability to be vigilant for sustained periods of time.

Key Performance Areas

• Reporting all incidents and significant events to the relevant Stakeholders.
• Prioritises reports according to the severity of the incident.
• Captures relevant data on the EOB.
• Compiles comprehensive reports where required.
• Reviews all video footage and other documentation/ reports relating to incidents, queries, and variances.
• Investigates all variances reported to the Surveillance Department
• Reports findings of the review
• All Gaming procedures are monitored against the relevant functions.
• Complete target reports / punter scans on all gaming areas as per unit specific schedule
• System checks, alarm conditions and interfaces conducted.
• Faulty equipment is reported and recorded.
• Issuing and checking of playing cards, where required and other gaming related equipment as per SOP
• Identifies, monitors, and actions significant events actioned as per SOP: punter scanning, jackpot verification, table activity, etc.
• Monitors all non-gaming procedures against the relevant function.
• Proactive monitors high risk areas and emergency response as per set out procedures.
• Record and retain evidence.

VIP Personal Host

Job Purpose

Main Purpose of the Job

The VIP Personal Host is responsible for implementing the end-to-end VIP customer program and is the single point of contact for all Hosted and VIP customers. The role needs to acquire, build and retain relationships with VIP gaming customers in order to grow VIP business and achieve or exceed revenue and visitation targets, in line with Company policy and regulations.

Education

• Grade 12

• 3-Year Tertiary qualification in marketing is an advantage

Experience

• Minimum of 5 years’ experience in a guest relations within the gaming and hospitality environment

• Previous supervisory and management experience is an advantage

• Meet all requirements for a key gaming licence

• Required to work irregular hours in line with operational requirements

• Linguistic skills in Mandarin / Cantonese an advantage

Skills and Knowledge

Skills and competencies

Core behavioural competencies

• Deciding

• Planning

• Building & Developing relationships

• Problem-solving

• Influencing

• Encouraging co-operation

• Selling

• Dealing with customers

• Conflict handling skills

• Energetic positive individual with great interpersonal skills and an ability to handle confidentiality

Technical/Proficiency competencies

• Advanced Written and Verbal English communication skills

• CRM systems

• Proficient computer skills – MS Office

• Negotiating skills

• Networking skills

• Telephone skills

• Manipulation of system data

• Knowledge of Sun International policies and standards

• Knowledge of gaming industry

• Legislation – including POPI, FICA requirements

Key Performance Areas

Duties and responsibilities include:

VIP Customer Relationship Management  

• Act as a host in gaming areas whilst the customer is engaged in play

• Check product and service standards in Prive operating areas and ensure all necessary checks are performed 

• Co-ordinate transport for VIP customers as and when required

• Conduct meet and greet processes for VIP customers on arrival and departure from the property and at special events to build relationships and secure business, as per SOP 

• Handle any complaints, disputes and suggestions and escalate when required

• Co-ordinate and arrange for customer excursions, activities and requirements during their stay

• Check hotel rooms and include room drops and welcome packs for designated VIP customers, in line with preferences 

• Attend to incoming  customer needs or queries e.g. hotel bookings, restaurant bookings, Sun-extra player offers, transport prior to arrival and also during their stay 

• Actively manage customer profiles in CRM

• Leverage off direct marketing offers and promotional events in order to encourage an increase in visitation by VIP customers to the property

• Obtain feedback from clients with regards their experience

• Engage with VIP customers and provide a customer experience that will support brand loyalty ensuring SI as the brand of choice 

• Be aware and identify market offerings on and off site to assist in entertaining customers

• Host and entertain VIP gaming customers as required 

• Maintain the confidentiality of customer’s information in all gaming and CRM systems

• Recognise customers on special occasions including birthday and other important dates

Delivered Customer Acquisition New & Reactivation Plans

• Work within current business strategies and recognize potential opportunities for new business and customer acquisition

• Attend gaming events with acquisition customers to raise awareness around the property’s brand and VIP program, as required

• Acquire leads received via the Gaming system and respond to these leads 

• Leverage existing relationships with the potential to acquire and move clients to SI properties

• Manage VIP customers using CRM in line with targets

Delivered Customer Retention & Growth Plans

• Facilitate the organisation of VIP events with relevant departments and attend VIP gaming events to build and grow relationships with key VIP customers

• Develop relationships with clients to retain and grow customer loyalty within the VIP operation through, by selling products, services and experiences relevant to the customer

• Utilise customer recognition triggers to enhance customer experiences for relevant VIP customers

• Communicate and conduct regular follow-ups with existing and potential VIP gaming clients to maintain the relationship

• Manage specific VIP customer accounts including developing customer accounts to increase customer visits to promote revenue growth 

• Manage VIP customers using CRM in line with targets

VIP Administration & Reporting

• Accurately update clients’ CRM profiles with preferences and update Casino Management Program (CMP) on an ongoing basis in order to maintain data integrity

• Complete all relevant data in a common departmental drive in relation to new and “hot” players

• Log records of key customer activities (including invites, birthdays, activations, complaints) and communications into the CRM system 

• Record ROI’s and complete “Event input template” for all functions and VIP initiatives 

• Manage the individual VIP customer’s comp spend in line with the re-investment model and Group Comp policy, indicating offerings to activations in order to generate revenues

Stakeholder Relationship Management

• Cooperate with other departments on the property to create exceptional Guest experiences and build strong relationships with key clients to ensure return VIP gaming business

• Update hotel operations timeously of any changes to billing requirements

• Build relationships with business partners and service providers to be leveraged to mutual benefit in building customer relationships

• Continuously engage with clients to establish and grow loyal relationships for SI

• Coordinates the distribution of information to all relevant departments on the property

• Attends gaming and VIP meetings and provide relevant feedback and information to management and the department

Gaming Tech & Floor Asst – S

Job Purpose

Responsible to be the frontline customer point of contact, providing exceptional service to guests on the slots floor, and assist with the servicing and cleaning of gaming machine components in accordance with company standards and gaming regulations.

Education

• Grade 12 Natural Science and Mathematics) or
• N3 – Electric/ Electronic

Experience

• Ability to work shifts that meet operational requirements
• Physically able to work and stand for long periods of time
• Physically able to move machines and handle and work with tools applicable to the job
• Required to work in a smoking environment
• Meet the requirements for a gambling gaming licence

Skills and Knowledge

Core and Personal Behavioural competencies:

• Analysing
• Applying technical expertise and technology
• Relating (connecting; valuing diversity and     interacting)
• Maintaining focus
• Collecting Information (listening; asking questions)
• Dealing with Customers
• Following Instructions
• Emotional maturity
• Preferred Personality Traits
• Confident team player who is Presentable, Positive, Service oriented, Energetic, Passionate, Friendly, and able to create an entertaining environment for guests

        Technical / Proficiency competencies:

• Gaming Component Knowledge
• Gaming Component Servicing & repairs
• System auditing& investigations
• English verbal communication skills
• Proficient computer skills
• Numerical skills (calculations of large numbers)
• Slots Products – Machine card transactions, Smart card adjustments, pay-outs
• Loyalty Programme product knowledge
• Use Slots equipment – Machine types, manufacturer, denomination, payable, functionality, diagnostic functions.
• Compliance procedures and regulations
• Basic responsible gambling principle

Key Performance Areas

Maintained Gaming Machines

• Cleaning, servicing, replacing and testing of minor components of EGMS, Gaming Kiosks, Displays, card reader, keypads, iView screen, note acceptor, EGM bases, Gaming Table Equipment, Signage, cashiering equipment, marketing and promotional equipment (Refer to the work Deliverable task register)
• Record all job cards
• Move and place EGMs
• Clean-up move location
• Ensures RGP information is displayed

Slots Floor Transactions

• Verifies jackpot pay-outs
• Completes and validates documentation
• Identifies, reports and resolves faults / tilts on machines
• Identifies and resolves transactional errors
• Logs faults with technical departments
• Reports defects to general appearance and functioning of gaming floor
• Escalates issues with relevant parties: Technical, Surveillance, Security, Management
• Resolves minor disputes and escalates issues as required

Gaming Technical Standards

• Clean-up move location
• Keep workshop tidy and safe
• Clean, store and secure equipment

Customer Engagement

• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
• Interact with guests and provide professional service standards and relevant solutions
• Identifies customers and understand their preferences
• Educate customers on business unit facilities, products and current promotions
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary

Intern : ND Hosp Mgt – T

Job Purpose

• The receptionist is responsible for being the point of contact for guests, facilitating the check-in and check-out processes of the hotel, upselling of rooms and providing exceptional, personalized customer service to guests throughout their stay in the hotel to ensure that their stay is worth remembering.

Education

• Grade 12 academic
• Studying towards Diploma in Hotel and Hospitality Management

Experience

N/A

Skills and Knowledge

• Dealing with Customers (including managing conflict)
• Problem solving
• Developing relationships
• Checking
• Collecting information
• Verbally informing
• Team Player
• Presentable, courteous individual

Key Performance Areas

Prepared Work Area

• Identify issues with regards the floor appearance/ functioning of equipment and systems
• Check overall cleanliness of the front of house areas
• Check and restock information brochures
• Review the arrival and VIP lists daily and understands special requirements
• Assist in preparing and distributing welcome / VIP amenities.
• Be familiar with the hotel and resort facilities, promotions and activities
• SOP adhered to at all times
• General appearance and functioning of front of house areas is maintained as per hotel standard
• Any issues have been reported
• Has knowledge of VIP’s in house and special requirements
• Amenities are accurately and timeously distributed

 Delivered Reception Services

• Acknowledge and greet all guests with a friendly smile and  treat guests with respect at all times
• Interact with guests and complete procedures on guest’s check-in and check-out of the hotel; including cutting of keys; preparing bills and taking payments, etc.
• Take and pass on messages to guests
• Deal with special requests from guests (like booking theatre tickets or storing valuable items)
• Inform guests of the services and accommodation rates in the hotel
• Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.
• Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.
• Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running
• Report issues of housekeeping, maintenance and malfunctioning appliances to the relevant department for quick repair in order to ensure guests comfort and satisfaction.
• Administer own float and conduct cash-ups at the end of the shift.
• Be present at the reception desk and maintain proper decorum at all times.
• Promotes and upsells the facilities of the hotel and knows the surrounding areas when asked for directions.
• Availability to guests as per guest needs
• Response times to customer orders and requests in line with SOP and SLA
• Complaint, requests and suggestions are actioned and escalated as per SOP
• Special requests have been actioned
• Able to pass on all information (including promotion information, functions, facilities) to guests
• Guest service targets are achieved
• Bookings are made accurately and in line with guest expectations
• Feedback or confirmation is provided to guest timeously
• Float balances at end of shift
• Achieve monthly upselling targets

Customer Engagement

• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
• Interact with guests and provide professional service standards and relevant solutions
• Identifies customers and understand their preferences
• Educate customers on business unit facilities, products and current promotions
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary
• Handle all player transaction requirements with regards placing of bets and paying out ‘winnings’
• Capture and balance bets into a computerised betting and till system
• Escalate any suspicious betting patterns or underage gambling
• Educate punters on various bet types, markets and events, as well as products viz lotto betting
• Monitor digital display boards for the correct betting odds and results
• Conduct cash-ups and reconcile float at the end of service
• Substantiate and report on any float variances
• Secure and transport float as required
• CLEAR service standards applied consistently when interacting with customers
• Availability to guests as per guest needs
• Complaint, requests and suggestions are resolved
• Available and knowledgeable to pass on all information (including promotional information, functions, facilities, etc) to guests
• Guest service targets are achieved

Planning

• Planning is generally on a daily to weekly basis within regular activity cycles.
• Work within set policy, procedures, system parameters and internal controls
• Manages one’s time and resources to ensure that objectives are achieved effectively and on time.

Decision making

• Interprets customer requirements in terms of services available and the applicable constraints
• Takes initiative in making decisions which are made within limits of authority;
• Considers all the facts, options and possible outcomes prior to making decisions;
• Works independently, and is orientated towards solving customer queries.

Problem solving

• Takes ownership of customer requests and requirements.
• Follows laid-down policies and procedures at all times.  
• Operates within rules, regulations, system parameters and internal controls.
• Interprets customer requirements in terms of services available and applicable constraints.
• Refers problems falling outside parameters to the team leader/manager for resolution.

Work Conditions and Special Requirements

• Ability to work shifts that meet operational requirements
• Physically able to move around, and stand for extended periods of time
• Have an open attitude perform similar functions to those contained in this document, in alternative outlets due to operational requirements
• Knowledge of an additional language (relevant to market) is an advantage

Operations Duty Manager – T

Job Purpose

The Operations Duty Manager is responsible for the monitoring, management and delivery of the customer experience and product offerings by internal employees, business partners and concessionaires across the operation ensuring that internal (SOP) and external (grading) standards and procedures are continuously achieved, client disputes / queries are resolved and that the customer experience provided within the designated areas / departments are professionally executed in line with Sun standards and legislative requirements.

Education

• 3-Year Hotel School Diploma or equivalent

Experience

• Minimum of 5 years’ experience with 3 years management experience in the hospitality / retail industry
• Previous experience in duty management is an advantage

Skills and Knowledge

Core behavioural competencies

• Analytical skills
• Attention to detail
• Working with information (agreements, laws, regulations, statistics)
• Reviewing / evaluating information and data
• Decision-making
• Planning
• Influencing & Advising skills
• Emotional resilience
• Customer centric
• Networking and relationship building
• Innovation & continuous Improvement

Technical competencies

• Corporate & industry knowledge
• Quality Assurance
• Retail brands and offerings
• F&B Product knowledge & standards
• Labour & risk legislation
• English written and verbal communication skills
• Proficiency in MS Office Suite; Opera; Micros & Revenue Management System 
• Business Acumen
• Financial Acumen
• Report writing
• Contract management
• Knowledge and application of legislation relating to Safety, Health and the environment

Work Conditions & Special Requirements

Must be able to work shifts in line with operational requirements (including weekends and public holidays)

Key Performance Areas

Duties and responsibilities include:

Operations Management

• Implement the Customer Value Proposition and the customer experience at important touchpoints and facilities in the customer’s journey from arrival at the front entrance, transport, switchboard, retail interaction; and food and beverage (where relevant) offerings throughout the operation
• Monitor the operation to ensure that it is secure and meets all regulatory requirements
• Conduct shift briefings and handovers and communicate objectives and promotions to the diverse teams and key stakeholders to ensure optimal execution and synergy throughout the experience
• Collaborate with marketing to develop and execute promotions and initiatives to enhance the customer experience
• Compile plans and manage the execution of any new projects and offerings across the operation
• Facilitate and be available to ensure the overall smooth running of events, shows, entertainment, promotions, etc. including traffic control, set-ups, troubleshooting in various areas.
• Be available on the floor and interact with customers to build relationships, understand expectations and provide a hospitable experience for customers
• Oversees staff appearance and front of house appearance/ functioning of equipment and systems
• Maintain Operational standards across the property (e.g., housekeeping, maintenance, etc)
• Follows up on any maintenance / technical equipment fault logging with the technical departments until resolution
• Ensure the collateral in public areas is professionally presented
• Act as a Manager on Duty for all guest queries / concerns and resolve these efficiently and professionally
• Complete shift report

Operational Product Offering

• Make recommendations of improvements to products and service offerings in line with trends in the industry ensuring that the product offerings are innovative and fresh
• Recognize and provide insights on trends, barriers, risks and opportunities that may impact the business within the retail environment and service level agreements with service providers
• Monitor products, service offerings and displays across the operation to ensure standards aligned    with the “Sun” brand
• Monitor customer service feedback with regards quality and service across the operation
• Measure success and return on investment of products and services and identify issues and challenges when not achieved

Compliance Management

• Collaborate with tenants and service providers to review standard operating procedures and service level agreements to be achieved
• Implement sufficient control measures (including systems and processes) & checks within each department to mitigate any risk to the business.
• Conduct weekly walkabouts of all front of house and back of house areas to monitor SHE and standards compliance
• Monitor compliance of tenants and outlets with regards to Fire, Health, Safety and Security regulations in line with SHE standards
• Facilities are maintained in accordance with group and unit standard operating procedures and reflect the attributes of the brand
• Maintains records on licencing entitlements and compliance management
• Monitor audit results for service providers and retail tenants
• Monitor the storage of stock and operating equipment and processes
• Collaborate with various stakeholders across the operation to address and resolve areas of concern and enhance standards from an overall facilities management and customer experience perspective

Customer Experience Management

• Ensures that guests are treated with courtesy and respect at all times
• Interact with guests and provide professional service standards and solutions
• Handle any escalated complaints, disputes and suggestions as required
• Engage with customers and provide a customer experience on the floor that will support brand loyalty ensuring SI as the brand of choice
• Be present on the floor during service / promotions or functions
• Conduct staff training on product knowledge (including promotion information, functions, facilities, etc)
• Provide post-mortem feedback with regards promotions to ensure these are always relevant and effective
• Monitor customer feedback on various omni-channels to understand and resolve any challenges being experienced; and where necessary manage the resolution of customer queries and complaints from the various channels; ensuring all customers receive a response and feedback
• Provide input into present and future products by determining and evaluating current and future consumer retail trends and promotions for the facility.

Tenant & Service Provider Management

• Provide input to the selection of various suppliers and retail tenants across multiple areas (including F&B, retail shops) including around product, quality and pricing
• Make recommendations with regards suppliers; vendors; products and or services based on research findings and budget restrictions.
• Participate in the procurement and tender process in the appointment of new and renewed vendor contracts and lease agreements
• Monitor and manage the performance of tenants in line with contractual deliverables
• Communicate on a regular basis and maintain the relationships with tenants and service providers
• Provide support and advice to tenants and service providers on challenges to assist in building an effective partnership for the benefit of Sun properties
• Assist with resolving obstacles that may need to be addressed to achieve results
• Manage the relationships and provide support to tenants throughout the contractual agreement period to ensure that planned benefits are achieved and sustained.

Stakeholder Relationship Management

• Provides relevant guidance and support to operational teams and stakeholders
• Maintain relationships with service providers and retail tenants currently in partnership with Sun
• Informs department / staff of information required to perform the duties and relevant operation effectively
• Communicates department’s objectives, standards and operating procedures to internal and external service providers as per SLA
• Communicates any special guest requirements or events to other relevant operating departments
• Provides feedback and reports back to Unit management on the performance, progress and challenges within the various business areas including F&B, and the retail and recreational operation

Dealer – S

Job Purpose

Responsible to be the frontline customer service point in facilitating the play of casino tables games whilst providing exceptional service on the floor in accordance with company standards and gaming regulations.

Education

 Grade 12 or equivalent national qualification in gaming operations

Experience

• Previous experience in customer facing role
• Demonstrated competence in all requirements (including an ability to deal blackjack and roulette) and participation as part of a practice Dealing**

Skills and Knowledge

• Problem Solving
• Collecting Information (listening; asking questions) 
• Dealing with Customers
• Handling conflict
• Checking
•  Following Instructions
•  Emotional resilience
• Honesty in the handling of cash
• Presentable 

Key Performance Areas

Prepared Work Area

• Check gaming area, table and float and ensure ready for play
• Checks operating equipment prior to start of shift including shuffling machines; cards; chips; etc to ensure all is functioning and ready for play
• Check cleanliness of own section or station
• Communicate and follow-up on the correction of any equipment faults or defects     

Game Play

• Deal the relevant tables games (blackjack, Poker; Punto Banco, Baccarat; American Roulette; or any other game as per business unit requirements)
• Handle all player transaction requirements with regards placing of bets and paying out including cash and chip transactions
• Provides audible and precise game commentary
• Monitor and report on guest play and action (when required) on the Casino system
• Keeps inspector informed of information relevant to the games and escalate any suspicious betting patterns or underage gambling
• Opening and closing of tables
• Game hand over – Dealer to dealer and /or inspector
• Conduct cash-ups and reconcile float at the end of shift
• Substantiate and report on any float variances
• Secure and transport float as required

Customer Engagement

• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging
• them on arrival and departure, and ensuring respect at all times
• Interact with guests and provide professional service standards and relevant solutions
• Identifies customers and understand their preferences
• Educate customers on business unit facilities, products and current promotions
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary 

Work Conditions and Special Requirements:

• Ability to work shifts that meet operational requirements
• Work in a smoking environment
• Physical mobility to move around as per job requirements (including with the use of aids)
• Full visual acuity (ability to discern colours)
• Manual Dexterity – ability to handle chips and cards with both hands

Executive Sous Chef

Job Purpose

Responsible for the management of the kitchen operations and team within an area of the business unit (including a range of restaurant outlets and / or banqueting operations),
with specific regard to:

• maximising revenue potential in specific outlets
• improving of standards of operation (including health, hygiene, safety and environmental standards)
• provide recommendations for innovative culinary products; enhancements and production
• control of kitchen operating equipment and stock
• control of kitchen spend and wastage
• team management
• implementation of culinary operational efforts to achieve the unit’s strategies and objectives

Education

• 3-Year Culinary Diploma or equivalent National Culinary Qualification at a Diploma level
• Membership with South African Chef’s Association and other relevant culinary accreditation

Experience

• 5-6 years experience and track record in a similarly graded hotel / restaurant kitchen environment of which at least 2 years experience must have been as a chef de partie
• Demonstrated ability to make use of intermediate computer skills

Skills and Knowledge

Knowledge

• Food Costing
• Culinary Product Knowledge
• Kitchen Operational Management
• Labour legislation
• Environmental and sustainability standards

Skills

• PC skills
• Coaching
• Cooking methodologies

Key Performance Areas

Delivered Culinary Plan & Results

•  In collaboration with the Executive Sous Chef, develop outlet objectives and deliverables in line with the Culinary strategy
•  Facilitate the communication and implementation of Culinary deliverables for the outlet
•  Provide clear delegation of authority and accountability for deliverables
• Manage and allocate people and operational resources
• Communicate plans relative to promotions and strategies to relevant staff and stakeholders within the unit
• Align plans with EE, SD and procurement transformation strategies which contribute towards BBBEE targets being achieved for the property

Shift management

• Put in place staff scheduling and duty allocations to ensure coverage
• Handle shift briefings / handovers / shift reports
• Manage the preparation of mise-en-place
• Complete opening and closing checklists
• Interact and be present on the floor during service to ensure food quality and presentation in line with standards
• Handle any special requests, special requirements,recommendations, concerns, resolution of complaints, issues experienced during service etc.
• Manage staff appearance and kitchen appearance/ functioning of equipment and systems for the outlet
• Report and resolve any issues experienced
• Monitor the cleanliness and hygiene of the kitchen before, during and after service

Reporting

• Completes shift reports
• Produce a 10-day / 20-day and monthly food cost report
• Contributes to month-end financial reports for the outlet (Budget vs revenue, food cost, etc)
• Audit food safety standards to ensure outlet compliance with elevant legislation regulations

Culinary Standards & Governance

• Conduct maintenance and hygiene inspections in all areas of the kitchen
• Monitor health, safety, hygiene and environmental elements in the outlet
• Manage the control and storage of stock and operating equipment as per SOP for the outlet
• Investigate variances / discrepancies and take necessary action to correct
• Monitor Culinary standards and processes
• Control waste for the outlet
• Work with internal stakeholders (maintenance, finance, HR, and security) to identify risk areas and address these

Financial control

• Collaborate with the Executive Chef to complete the planning for the
• Budget and forecasts for the outlet
• Motivate and manage Capex requirements for the outlet
• Authorise spend in line with budget
• Food recipe – All menu item food recipes to be documented, updated and captured into the system MC or IFS to ensure accurate food theoretical.
• Manage the conducting of accurate stock takes for the outlet in line with Company process. Report on any variances for the outlet
• Report on staffing and productivities
• Monitor departmental leave liability
• Check all outlet staff wages / spend are in line with budget as a % of revenue; maintain productivity ratios of performance for line staff

People Management

•  Manage staff conditions of employment, e.g. attendance,absenteeism, leave, adherence to policies and procedures
• Manage productivities and payroll costs for the outlet
• Identification of employee training needs
• Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet
• Manage employee relations within the department
• Staff communication and motivation
• Performance contracting, reviews and development
• Provides resources and removes obstacles to performance
• Recruit and resource for talent for positions within the department
• Onboarding of new staff members

Stakeholder Relationship Management

• Liaise with F&B on food and beverage offering, menus and services in the various outlets
• Inform and update staff on objectives, shift information, VIP information, changes in regulations and the business requirements
• Communicates department’s objectives, standards and operating procedures to internal and external service providers as per SLA

Groups & Events Co-Ordinator

Job Purpose

Responsible to be the primary client contact for the successful planning, co-ordination and delivery of all events and conferencing across the business unit property with the objectives of creating a public image and the reputation of the business unit’s brand as the conferencing venue of choice

Education

• Grade 12
• 3 year Diploma in Hotel Management is preferred 

Experience

• 1 – 2 years experience in a hotel environment
• Experience in event management an advantage

Skills and Knowledge

• Dealing with customers
• Conflict handling
• Planning and implementing
• Collecting information (including listening, asking questions)
• Problem-solving
• Clerical administrative functions
• Reviewing / evaluating (feasibility / compliance / alternatives/ etc)
• Liaising and co-operating with other teams
• Public Relations / Developing relationships
• Selling skills
• Assertiveness

Key Performance Areas

Co-ordinated Groups & Events

• Co-ordinate & sell logistical arrangements as per event itinerary i.e transport, accommodation, food & beverage with relevant stakeholders and departments across the business unit
• Conduct site inspections with client’s with regards venues and facilities
• Have an up-to-date understanding of facilities and products available for events and conferencing
• Attend pre-event meetings and work with client to understand their event and conferencing requirements
• Offer solutions in line with client requirements and facilitate requirements with third party suppliers including menus, décor, flowers, set-up, music, etc. where required
• Use any opportunities to upsell on the event
• Include billing instructions for the event on the function sheets, and track expenses
• Compile function sheets and distribute to relevant stakeholders and departments
• Record all correspondence from a company perspective to ensure brand is maintained
• Resolve any problems and queries in accordance with contract stipulations, and escalate when required

 Delivered Groups & Events

• Compile the running order schedule to accurately reflect customer requirements
• Check that the venue set up meets technical (lighting, sound) and customer requirements
• Check the set-up requirements for entertainment, catering, décor, etc. in line with customer requirements and facilitate any necessary changes with relevant operationsl stakeholders (e.g. F&B, Banqueting, Entertainment, etc) at least 1 hour prior to start of event.
• Log calls with maintenance or IT to ensure resolution of any technical faults
• Communicate regularly with relevant stakeholders and relevant departments with regards potential problems, challenges and changes
• Escalate any issues / challenges being experienced
• Update any final amendments to function sheets and ensure the distribution to all event stakeholders
• Complete post event administration including: event information documents, arena attendance figures and billing

Stakeholder Engagement

• Communicate with clients to understand their needs, event opportunities, as well as any challenges encountered during the planning and co-ordination of the event
• Communicate with suppliers / contractors with regards requirements for specific events / conferencing, leveraging relationships to optimise the event within the set budget
• Partner with suppliers in design and delivery of the conferencing / event requirements
• Liaise with multiple departments in the co-ordination and execution of conferencing and events including F&B, security, gaming, etc.
• Liaise with events and banqueting management to evaluate the post-mortem of the event

Inspector

Job Purpose

JOB PURPOSE:

•  Responsible to supervise and monitor the casino tables operation to ensure an exceptional guest experience during game play in accordance with company standards and gaming regulations

Education

MINIMUM QUALIFICATION

• Grade 12 or equivalent national qualification in gaming operations
• An additional supervisory qualification is preferred

Experience

MINIMUM JOB-RELATED EXPERIENCE

•  1 year experience as a Tables dealer or previous Supervisory experience preferably obtained in the gaming industry

Skills and Knowledge

SKILLS AND KNOWLEDGE

• Problem Solving
• Collecting Information (listening; asking questions)
• Dealing with Customers
• Handling conflict
• Checking
• Following Instructions
• Emotional resilience
• Honesty in the handling of cash
• Presentable

Key Performance Areas

KEY OUTPUTS:

Tables Inspection

• Monitors Gaming Tables and Dealers
• Ensures relevant game information is communicated
• Keeps Gaming Floor Manager informed of information relevant to the games
• Provides audible and precise game commentary
• Communicates equipment defects
• Validates pay-outs
• Accurately tracks guests play on Casino system
• Identifies and escalates cheating and suspicious activities
• Controls discretionary/ complimentary spend
• Float management
• Opening and closing of tables
• Communicates any special guest requirements or events to other relevant operating departments
• Provides feedback and reports back to management on the performance and challenges on the tables floor

People Supervision

• Supervises employees to ensure that staff uniform, hygiene and appearance is maintained
• Conducts performance contracting, reviews and development
• Identifies performance gaps
• Conduct coaching and on job training
• Identifies and addresses misconduct issues
• Keeps records of coaching discussions
• Informs department / staff of information required to perform the duties and tables floor operation effectively
• Communicates department’s objectives, standards and operating procedures to internal and external service providers as per SLA

Delivered Customer Experience

• Monitor service standards and staff: to ensure all guests are treated with courtesy and respect at all times
• Shift handover ensures that staff can provide customers with relevant service
• Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
• Report on any issues experienced and solutions executed

Work Conditions and Special Requirements:

• Ability to work shifts that meet operational requirements
• Work in a smoking environment
• Physical mobility to move around as per job requirements (including with the use of aids)
• Appointment is subject to Gaming Board Licensing

Intern : N6 Marketing Mgt – T

Job Purpose

Wild Coast Sun Casino is offering a training opportunity to vibrant candidates with strong interpersonal skills, ethics and drive. The successful candidates will be considered for the following Traineeship:

Trainee Marketing Department x2

(6 – 18 months Fixed Term Contract)

The candidates will be expected to work in the Marketing Department area in accordance with specified procedures whilst creating an environment which will enhance excellent guest service.

Education

• Grade 12
• Studying towards a qualification in marketing management  
• In-service letter from the training institution

Skills and Knowledge

• Ability to communicate in written and spoken English.
• Valid South African ID
• Must be willing to work shifts, Weekends and Public Holidays
• Able to stand for long hours.
• You will be expected to work in a smoking environment.
• Computer Literacy is essential.

Key Performance Areas

Candidates are advised that this is a training opportunity, and that no expectation of permanent employment has been created by way of this advertisement. Potential appointments will be subject to the successful completion of the Training programme.

Intern : N6 Electr Eng – T

Job Purpose

Wild Coast Sun Casino is offering a training opportunity to vibrant candidates with strong interpersonal skills, ethics and drive. The successful candidates will be considered for the following Traineeship:

Trainee Slots Technical Department x2

(6 – 18 months Fixed Term Contract)

The candidates will be expected to work in the Slots Technical Department area in accordance with specified procedures whilst creating an environment which will enhance excellent guest service.

Education

• Grade 12 Studying towards a qualification, N6 National Electrical Engineering
• In-service letter from the training institution

Skills and Knowledge

• Ability to communicate in written and spoken English.
• Valid South African ID
• Must be willing to work shifts, Weekends and Public Holidays
• Able to stand for long hours.
• You will be expected to work in a smoking environment.
• Computer Literacy is essential.

Key Performance Areas

Candidates are advised that this is a training opportunity, and that no expectation of permanent employment has been created by way of this advertisement. Potential appointments will be subject to the successful completion of the Training programme.

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All the best with your applications.