Mr Price Call Centre

To apply, click on the link at the end of the posts and all the best with your applications.

1. Collections Agent Mr Price Money
2. Call Centre Agent (customer service) Mr Price Money
3. Collections Agent (ACS) Mr Price Money – Night Shift

Collections Agent Mr Price Money

JOB DESCRIPTION

The key focus of this role will amongst others include collecting overdue installments, negotiation of payoff deadlines, and investigation and resolution of discrepancies

RESPONSIBILITIES

• Effectively fielding calls from arrears customers to collect on overdue installments for all lending products.
• Efficiently processing customer refunds, processing and reviewing account adjustments
• Resolving client discrepancies and short payments 
• Accurately updating customers’ personal, employment and contact information to maintain their details 
• Effectively rehabilitating customers through excellent customer service standards 
• Deal efficiently and accurately with all queries and complaints from customers or stores, and ensuring they are timeously resolved.

What’s in it for you? 

• Uncapped incentive when your targets are achieved
• Learning and Development, and Career Growth opportunities within the Mr Price Group
• All associates are entitled to up to discount on merchandise at Mr Price Group stores including Mr Price, Mr Price Home, Mr Price Sport, Sheet Street, and Miladys.
• Built on the foundation of partnership, the Mr Price Group share scheme provides its associates with the unique opportunity to become a part-owner in the success of the company after 1 year’s permanent service. Our hope is that all associates will hold shares in the company and will use the long-term growth of those shares to build financial security.

QUALIFICATIONS

• Grade 12 
• 6 – 12 months experience in collections
• Strong negotiation skills 
• Excellent communication skills 
• Knowledge of NCA requirements pertaining to collections and credit control
• Understanding of the life-cycle of an account and the collection process 

Call Centre Agent (customer service) Mr Price Money

JOB DESCRIPTION

Do you enjoy working in an environment with a strong focus on customer experience and customer engagement?

Mrp money is looking for a self-motivated, passionate and energetic Customer Support Representative to join their fast-paced team.

The Customer Support Representative will be responsible for ensuring that customer’s queries and correspondence are resolved through all our channels of communication. The key focus of this role will be to give our customers the best shopping experience ever.

RESPONSIBILITIES

• Effectively respond to all requests and queries from customers 
• Ensure mrpmoney standards are adhered to when dealing with customer calls and correspondence 
• Ensure quality, friendly, consistent interaction when dealing with customers.
• Respond to and action all customer communication received through the various channels; web, email, fax and post within the allotted SLA’s.
• Deal efficiently and accurately with all queries and complaints from customers or stores, and ensuring they are timeously resolved.
• Maintain and improves quality results by adhering to standards and guidelines; recommending improved procedures.
   

QUALIFICATIONS

• Grade 12 
• 2-3 years customer care experience within a call centre environment 
• Knowledge of the National Credit Act (NCA), Consumer Protection Act (CPA), Protection of Personal Information Act (POPI), ICASA regulations 
• Knowledge of online purchase
• Excellent communication skills in English (Written & verbal).

Collections Agent (ACS) Mr Price Money – Night Shift

JOB DESCRIPTION

The Call Centre Collections Agent contacts arrear account customers to collect on their overdue instalments for all our lending products which minimize bad debt write-offs. 

RESPONSIBILITIES

What’s in it for you? 

• Uncapped incentive when your targets are achieved
• Learning and Development, and Career Growth opportunities within the Mr Price Group
• Medical aid and retirement fund benefits
• All associates are entitled to up to a 20% discount on merchandise at all Mr Price Group stores including Mr Price, Mr Price Home, Mr Price Sport, Sheet Street, and a 33% discount at Miladys.
• Built on the foundation of partnership, the Mr Price Group share scheme provides its associates with the unique opportunity to become a part-owner in the success of the company after 1 year’s permanent service. Our hope is that all associates will hold shares in the company and will use the long-term growth of those shares to build financial security. 

Your role? 

• Negotiate payment arrangements in accordance with set standards
• Accurately updating customers’ information
• Establishing a rapport with customers and rehabilitating customers through excellent customer service standards
• Ensuring all quality of work is in line with Service Level Agreements.               

QUALIFICATIONS

• Grade 12
• 6-12 months experience in Debt Collection (preferably within a Call Centre environment)
• An understanding of the life cycle of an account, the collection process and the systems that drive these processes
• You are competent in the use of MS Office.
• Good telephone etiquette, customer service orientated, pay high attention to detail and are a team player
• Night shift work hours are from 11h00 to 20h00 and Saturdays 08h:00 to 14h:0 (when requested)

Click here to apply

All the best with your applications.