Discovery Vacancies

To apply, click on the link at the end of the posts and all the best with your applications.

1. Financial Advisor
2. End-User experience engineer
3. Cloud Engineer (IaC Specialist)
4. Infrastructure Performance Administrator
5. JAVA Developer
6. Internal Auditor
7. IT Auditor
8. Accountant (Junior) 
9. Contact Centre Consultant

Financial Advisor

Personal Attributes and skills:

• Strong Customer focus
• Networking skills
• Able to work autonomously.
• Strong Planning and organisational skills

Experience Required:

• NQF 5 industry recognized qualification (minimum of 120 credits)
• RE 5 (preferrable but not essential)

Important Information about the Role:

• Own Insured Vehicle and Driver’s License (essential)
• Durban based but working from home (office allowance offered)
• Full product training & financial planning training offered.
• Ongoing support and assistance
• Be willing to be a part of a team
• Training allowance offered during first two months.
• Commission only & incentives paid on targets reached.
• Full employee benefits – group life, income protection & pension / provident offered

End-User experience engineer

Key Purpose

The core function is to monitor end user experience, improve user experience, report and automate fixes to common problems and liaise with product owners to drive solutions to problems uncovered. In addition, ensuring SLA’s are met.

Areas of responsibility may include but not limited to

• Monitor End user applications and devices.
• Record and monitor critical business applications.
• Creation of dashboards for other teams
• Report on trends of problem areas
• Automation of fixes through PowerShell scripting
• Improve user digital experience

Personal Attributes and Skills

• Values Driven
• Optimistic
• Learns on the Fly
• Resilient
• Instils Trust
• People Savvy
• Drives Results
• Problem Solver

Education and Experience

• Scripting experience (PowerShell)
• IT Diploma or Degree
• Business Intelligent tools (Power Bi, Tableau)
• A+ and N+ 
• Automation tool knowledge
• Understand Desktop OS (Windows 10)
• Report Building
• Build PowerShell scripts
• End user Monitoring experience

Cloud Engineer (IaC Specialist)

Key Purpose

The Cloud engineer’s purpose is to design, deploy, and manage secure and scalable cloud infrastructure solutions using platforms like AWS, Azure, or Google Cloud. The incumbent will also be responsible for automating processes, monitoring performance, and optimizing costs to support the organization’s cloud-based services. Collaborating with cross-functional teams to ensure efficient and compliant cloud operations will be part of this role.

Areas of responsibility may include but not limited to

• Collaborate with cross-functional teams to design, develop, and implement IaC solutions using Terraform and SaltStack to provision and manage cloud resources.
• Build, configure, and optimize cloud infrastructure components, ensuring high availability, scalability, and security.
• Develop and maintain reusable and modular IaC templates, scripts, and configurations to streamline provisioning and deployment processes.
• Troubleshoot and resolve infrastructure issues, perform root cause analysis, and implement corrective actions to enhance system reliability.
• Work closely with DevOps and Development teams to integrate IaC practices into the continuous integration and continuous deployment (CI/CD) pipelines.
• Stay current with industry trends and emerging technologies in cloud computing and IaC to provide innovative solutions and improvements.
• Implement and enforce best practices for infrastructure security, compliance, and monitoring within the IaC framework.
• Contribute to documentation, knowledge sharing, and training materials to facilitate the adoption of IaC practices across the organization.

Technical skills

In-depth expertise in:

• Terraform and SaltStack
• Ability to design, write, and maintain complex IaC codebases
• Strong understanding of cloud platforms such as AWS, Azure, or Google Cloud.
• Advanced DevOps skills 
• Ability to automate manual process in the Cloud (Automated deployments or testing) – Intermediate

Education and Experience

• Completed Matric
• Relevant I.T degree or diploma
• Cloud Certification in either Azure or AWS (i.e. AZ-400: Designing and Implementing Microsoft DevOps Solutions or AWS Certified DevOps Engineer)
• AWS Certified DevOps Engineer (Professional)
• Terraform Associate Certification
• Salt Stack Certified Engineer
• A minimum of 5 years’ experience in cloud engineering or related experience (e.g. Development on languages such as Java, .Net), with a focus on implementing enterprise level solutions.
• Hands-on experience in deploying, managing, and automating resources within various cloud platforms such as Azure, AWS, Google Cloud, etc.

Infrastructure Performance Administrator

About Infrastructure Performance Management

Infrastructure Performance management was coined within Discovery, for a requirement that arose to install, configure, maintain, and monitor the IT infrastructure and application monitoring stack, this extends to Discovery’s local and international companies, the function residing within the Technology Infrastructure department.

The framework is based upon ITIL principles and the best practices of Event Management. The team dovetails closely with the Event Operations team, who successfully escalate and notify back-office teams of IT threshold breaches, preventing any potential outages and business disruption.

Key Purpose

The Infrastructure Performance Administrator role reports into the IT operations manager for the purpose of supporting, servicing, configuring, monitoring IT Infrastructure, and performance, availability, including maintenance of the monitoring environment. Also providing infrastructure and application performance management support to Back Office and System teams. Close engagement with Events Operations and Incident Management teams by means of updates to configurations and procedures. Interaction with product vendors are also required. Key importance is focusing on uptime and ensuring timely resolution in the event of failures. The role requires troubleshooting and investigating the root cause of application and infrastructure operational failures, while providing recommendations for remediation controls.

Areas of responsibility may include but not limited

• To ensure that all the IT monitoring products suites and infrastructure are maintained, focusing on uptime and serviceability.
• Creating, maintaining, and contributing of team processes and documentation, including monthly reporting
• Preparing of availability monitoring dashboards for teams as well as management, to provide varying levels of visibility into the issues encountered within the environment, both real-time and over an extended period
• Create and maintain custom monitors, notifications and dashboards required by all relevant teams.
• Focusing on the enhancements and application of the current and new core monitoring systems
• Configuring monitoring and maintaining, correlating alerting solutions to ensure that only relevant issues are being identified and alerted upon
• Gathering business and technical information regarding solutions used within the environment to determine the specific services and functions required to be monitored.
• Tweaking the monitoring, correlation, and alerting solutions to maximize the number of pertinent events being identified, while continuing to minimize false positives.
• Identifying technical issue trends that point towards an underlying problem, working with Problem Management and Major incident leads ensuring correct notifications and thresholds are setup.
• Contributing to the troubleshooting and resolution of potential significant infrastructure issues occurring within the environment, to address complex and underlying issues.
• Resolve incident/request/workflow assigned to team within the specified SLA

Personal Attributes and Skills

• Working with People
• Adhering to Principles and Values
• Planning & Organising
• Delivering Results and Meeting Customer Expectations
• Deciding and Initiating action
• Presenting and Communicating Information
• Applying Expertise and Technology
• Adapting and Responding to Change
• Coping with Pressure and Overcoming setbacks
• Problem Solving
• Attention to detail.

Education and Experience

• Matric – Essential
• IT Diploma or Degree – Essential
• 4 Years IT Operations/Services experience with 3 years in a Performance Monitoring and Administration of an IT environment – Essential
• VMware Portal – Essential
• Ansible Tower/AWX – Essential
• ITIL Foundation – Essential
• Monitoring Tools (Dynatrace, SCOM, Appdynamics etc) – Essential
• Cloud deployment – Advantageous
• Github – Advantageous
• Sailpoint – Advantageous
• Service Now – Advantageous
• CA – Advantageous
• Power BI – Advantageous
• Beyond Trust – Advantageous
• SaltStack – Advantageous
• TerraForms – Advantageous
• Unix or Linux certification – Advantageous
• Microsoft OS – Advantageous
• Networking knowledge – Advantageous

JAVA Developer

Key Purpose

Design, code, test, debug and correct program modules in development for the back-end service providers. Construct robust, maintainable, scalable, optimally performing system code in line with technical specifications, following prescribed process, standards and procedures. Work with the system architect/analyst to define the system design and then develop and test the necessary code that will be deployed.

Areas of responsibility may include but not limited to:

Design

• Translate business requirements into technical designs adhering to VitalityHealth processes, standards and guidelines, taking cognisance of performance, security and scalability requirements. Deliver within agreed timeframes.
• Liaise with relevant parties where clarification of business requirements or resolution to technical issues is needed
• Research and find effective solutions to technical issues that arise
• Estimate development timelines based on business requirements

Development

• Construct robust, maintainable, scalable, optimally performing system code in line with technical specifications, following prescribed process, standards and procedures. Deliver within agreed timeframes
• Conduct unit testing and fix any defects found

Testing

• Verify build stability and quality with development team before releasing to test team, aiming to release with zero defects
• Assist the Business analyst in ensuring the test pack includes relevant scenarios and test data.
• Consult and assist in reviewing risk / impact of defects found in testing, and assist with fixing where necessary

Support / Troubleshooting

• Assist system users with technical support issues and handle according to defined procedures
• Ability to effectively analyse root cause of system errors (data errors, performance and stability issues)

Personal development

• Keep abreast of current technological trends and how these might be applied in the Discovery environment
• Constant improvement of knowledge of the various applications, their functionalities and data models

General

• Ability to communicate clearly, constructively and effectively. Easily able to follow and participate in technical, business process, and other discussions
• Able to build business relationships with other members of team and the business areas we support

Personal Attributes and Skills

Behavioral competencies

• Drives Results
• Values Driven
• Optimistic
• Learns on the Fly
• Resilient
• Instils Trust
• People Savvy
• Drives Results
• Problem Solver
• Leadership Skills
• Strategic Agility
• Manages complexity
• Balances Stakeholders

Technical Skills

Required:

• Java 6,7 & 8 /J2EE Pattern knowledge
• Databases – Oracle, PL/SQL,PostGres
• Frameworks – Hibernate, JPA, SpringBoot, JBoss Seam
• Test Tools – TDD, JUnit, Mockito
• Code repository – GIT, BITBUCKET
• Front-end framework – JSF
• Build tools/Dependency – Maven, Ant
• Web Services – REST and SOAP
• Application Servers – JBoss Application Server (EAP7)

Nice to have:

• Experience with Tibco EMS queues
• Linux command line
• DevOps/CI tools (Jenkins, SonarQube, etc.)
• Automated testing Framework – Jmeter
• Containerization technologies (Docker, Kubernetes, etc.)
• Experience with Kafka
• Monitoring/reporting tools (Splunk, Dynatrace, etc.)

Education and Experience

Education

• Matric
• A Bachelor’s Degree or Diploma in Computer Sciences/ Information Systems or equivalent IT tertiary qualification or Formal Java Qualification

Knowledge

• Knowledge of commonly used design patterns
• Excellent understanding of Object Orientated principals and Java language fundamentals
• Working knowledge of Software development within SDLC, Unit Testing, Data modelling and design of database structures
• Agile Methodology

Experience

• A minimum of 2 or more years Java systems development experience with exposure to core
• Java EE knowledge and experience

Internal Auditor

Key Purpose

The successful candidate will be responsible for completing audits inside Discovery and providing feedback on the outcome. The successful candidate must be driven, possess a sense of urgency and work flexibility.

Areas of responsibility may include but not limited to

• Awareness of the IIA International Professional Practices Framework (IPPF), Code of Ethics and Standards
• Perform audit in line with Audit Methodology and Audit Software requirements.
• Assist Senior Internal Auditor in preparation of engagement letter.
• Document systems descriptions and/or walkthroughs for the scope areas identified within the engagement letter.
• Obtain approval from business for documented system descriptions and/or walkthroughs.
• To review the system established to ensure compliance with those policies, plans, procedures, laws, regulations and contracts which could have a significant impact on operations and reports.
• Completion of the Audit Checklists and overall maintenance of the Pentana Audit File (in line with Audit Methodology).
• Document risks and controls for the scope areas identified within the engagement letter.
• Obtain approval from business for documented risks and controls.
• Prepare test procedures for adequate controls.
• Perform fieldwork testing.
• Draft working papers in line with GIA methodology
• Provide feedback to Senior Auditor / Audit Management regarding progress on activities.
• Advise Senior Auditor / Audit Management immediately of any problems experienced on audit sections.
• Escalate cases where feedback is not received.
• Produce finalised working papers and evidence for all components of work, as per standards set in the Audit Methodology
• Confirm errors / control weaknesses identified with business prior to drafting observations.
• Draft observations for confirmed errors / weakness and rate observations
• Format first draft of report prior to review by the Senior Internal Auditor / Audit Management
• Assist Senior Internal Auditor in ensuring that the management comments and agreed actions provided are appropriate.
• Update Audit Software with all required information and sign off working papers.
• Clear Audit Management / Senior Internal Auditor review / coaching notes (sign off)
• Completion of mini appraisals for each audit performed within 2 weeks of final audit report being issued.
• Timely capturing of billable time, proactively managing output and productivity of 90%
• Share business related knowledge with team.

Implement training and learnings within audit work, to ensure continued enhancement and quality.

Education and Experience

• National Diploma Internal Audit / B Degree or equivalent qualification (with Accountancy and / or Auditing as majors
• Studying towards or in possession of the relevant B Comm Degree
• Studying towards CIA, CCSA, CFSA
• Preferable experience in the Financial Services Industry
• 2-3 years experience in Internal Audit

IT Auditor

Areas of responsibility may include but not limited to

Strategic

• Assist in attending to management queries.

• Build / maintain relationships with the Discovery companies and other Assurance Providers:

Discovery Invest, Life, Employee Benefits, Insure, Corporate, Health, Vitality RSA, Vitality Group,

Vitality Health, Vitality Life, External Audit.

• Facilitate the maintenance of risk profiles (inherent & residual view of IT risks).

• Challenge risk management information received from the business and provide meaningful

input to management on where IT risk management processes and controls can be improved.

Technical

Knowledgeable in:

• IT General Controls

• Application Controls

• Technical Infrastructure

• Project and Programme Management

• Cyber and Information Security

• Data Assurance, Data Analytics, continuous auditing via Computer Assisted Auditing Techniques

(CAATs): advantageous

Operational

• Ensure audits are performed in line with Audit Methodology.

• Provide feedback to Audit Management on the planning, execution and reporting of the audits.

• Obtain input from the Audit Management relating to risks associated with the audit topic.

• Ensuring that all risks are addressed for the specific audit engagements.

• Follow up with Group Risk, Compliance and Forensics on any pertinent issues affecting a

particular audit.

• Defining the purpose, scope and audit approach of each audit for assigned areas of audit

coverage.

• Assist Audit Management in determining the scope of Internal Audit assignments.

• Prepare engagement letter for review by Audit Management.

• Prepare/review the Audit Planning Memorandum (APM).

• Prepare/review approved system descriptions, walkthroughs and/or process flow diagrams and

address/raise review notes where applicable.

• Prepare/review risks and controls matrix (RACM) and address/raise review notes where

applicable.

• Prepare/review test procedures and address/raise review notes where applicable.

• Obtain approval from Audit management with regards to any changes to RACM, audit test

procedures / sample sizes.

• Perform testing and document working papers on Audit Software where applicable.

• Review working papers on Audit Software (performed by IT Auditors) and raise review notes

where applicable.

• Prepare/review the Audit Finalisation Checklist at the end of an audit.

• Close day to day supervision of the IT Auditors and process of work.

• Provide regular progress updates (at least weekly) on audit assignments.

• Keep track of the budget and timesheets on a weekly basis and submit to Audit Management.

• Escalate in timely manner to Audit Management if deadlines are not going to be achieved.

• Escalate cases where feedback is not received.

• Advise Audit Management immediately of any problems experienced on an audit section.

• Monitoring of the quality of work performed by the audit team and taking corrective action

(where applicable).

• Provide training and supervision to audit team in order to ensure that that the required audit

objectives are met and that adequate practical coverage is achieved.

• Ultimately responsible for quality of audit files (MK or other).

• Proactively take on additional tasks as requested by Audit Manager.

• Provide meaningful input and monitor the effective and timely implementation of management

actions to address any control weaknesses identified through risk profiling, risk events and

control self- assessment.

Follow-ups

• Follow up on outstanding audit issues and management actions.

• Preparation and submission of follow-up progress reports for risk and/or audit committees.

Development

• Self-development: studying, attending courses, external courses, e-Learnings.

• Present training to the IT audit team.

• Completion of mini-appraisals

• Schedule meetings with Audit Manager for the combined review of mini appraisals.

General

• Stay up-to-date with Internal Audit profession and industry developments.

• Ongoing development and improvement of audit methodology.

• Travel if required.

Education and Experience

• B Degree or equivalent (and relevant) qualification (with Computer Science / Computer Auditing

/ Information Systems / Auditing as majors)

• CIA / CISA / CISM / CRISC / CGIT (one or more of the afore mentioned is required)

• 2+ years audit experience

• IT General Control Reviews.

• Application control reviews.

Essential knowledge:

• Internal Controls

• Risk management framework (COSO)

• IT General Control reviews

• Application Control reviews

• Internal controls

• Corporate and IT governance

• IT Infrastructure technical knowledge (reviewing of databases and operating systems)

• CAATs / data analytics

• Cyber and information security

• Computer literacy

The following would be deemed as an advantage (and would be required for career progression):

• Studying towards or in possession of relevant Bachelors or Honours Degree

• Financial Services experience

Competencies

Analytical Thinking Ability: ability to split a task or problem into its component parts and use these in

a logical and systematic manner to reveal all the implications of the consequences of situations

Communication Skills: able to communicate clearly both verbally and in writing.

Relationships: building relationships with auditees, business and external auditors.

Reporting Skills: ability to consolidate information and compile reports reflecting the necessary

relevant information

Accountant (Junior) 

Key Purpose

To perform journals and reconciliations for Discovery Insure within set SLAs.

Areas of responsibility may include but not limited to

• The successful candidate will be responsible for monthly journal preparation and loading as well as reconciliations
• Timeous clearing of variances as required and adhering to month end deadlines
• Ad hoc tasks as required from time-to-time.

Personal Attributes and Skills

• Working with People
• Adhering to Principles and Values
• Planning and organising
• Delivering results and meeting customer expectations
• Following instructions and procedures
• Adapting and responding to change
• Coping with pressure and setbacks
• Balance needs with financial controls
• Adhering to reporting deadlines

Qualification and Experience (Advantageous)

• Matric (Essential)
• Diploma/Degree in Finance tertiary qualification (or in progress)
• Minimum 1 year working experience in finance role (Essential)

Knowledge

• Financial acumen – intermediate
• Microsoft Excel – intermediate
• Sage system – Intermediate
• Accounting system – intermediate
• Alcehmex – basic
• VAT – basic

Contact Centre Consultant

Key Purpose

To deliver world class service to all Discovery Health Members, Providers, Employer groups, and  Brokers by supporting and fully resolving their queries through various channels, primarily over the telephone.

Key outputs

The successful applicant will be responsible for but not limited to the following job functions:

• Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved
• Servicing our members in a customer centric way to ensure that we live by our service principles
• Keeping up to date with product changes to ensure that all key stakeholders are accurately serviced
• Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
• Achieving and exceeding key performance metrics relating to service delivery

Competencies and Skills

Behavioural Competencies

• Delivering results and meeting customer expectations
• Presenting and communicating information
• Writing and reporting
• Analysing
• Deciding and initiating action
• Working with people
• Achieving personal work goals and setbacks
• Following instructions and procedures

Skills

• Excellent verbal and written communication skills;
• Excellent administration skills;
• MS Office and PC literate
• Time Management

Personal Attribute and Skills:

• Customer Centric
• Empathetic

Education and Experience

Education:

• Matric with Mathematics or Accounting
• Having a achieved a minimum of 50% in English in Matric

•  Basic MS Office Skills

Experience

• At least 12 months working experience in a customer services environment

Advantageous

• The Business Writing Skill

Click here to apply

All the best with your applications.