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- Internship Programme Opportunity
- Labour Relations Practitioner
- Senior Manager – Communications
- Senior Manager Strategic Support and Stakeholder Relations
- Coordinator: Legal Land Administration
- Human Capital Management Officer
- Financial Control Officer
- Ranger Sergeant
- Fusion Centre/Control Room Operator
Internship Programme Opportunity
Applications are hereby invited from graduates who completed their National Diploma (NQF6) at a Public Higher Education Institution (HEI) in South Africa and wish to be placed in SANParks until March 2025 with a monthly stipend of R6030.70. SANParks is under no obligation to employ the Intern upon completion of the programme.
Location
Requirements
| Qualification | Department | Number of Positions | Park/Work Station |
|---|---|---|---|
| Degree/National Diploma Logistics/SCM/Finance/Internal Auditing | Finance | 2 | Table Mountain NP: Tokai Office – Cape Town. Park Accommodation NOT Available |
To qualify for the Internship Placement Programme, you must:
- Be an unemployed graduate age 18 – 35.
- Must be a South African Citizen.
- Have completed a National Diploma (NQF 6) under the above-mentioned discipline/ fields of study from a South African Public Higher Education Institution (HEI).
- Must not have previously been employed nor participated in an Internship/ placement programme.
Please Note
- Candidates wishing to apply for the Internship outside their area of residence must be willing to find their own accommodation and transportation considering that they will be earning a stipend.
- SANParks reserves the right to offer Intern accommodation in the National Park as per availability.
- Applicants will be expected to be available for assessment and selection interviews at a time, date and place as determined by SANParks.
- All appointments for internships are subject to verification and pre-screening process.
- Manual applications will not be accepted. Correspondence will be entered into with shortlisted candidates only.
- Enquiries: Eddy Mavanga at 021 712 0590.
How To Apply
Applications must be complete an application using this link:
https://forms.office.com/r/N6EXpDFE4M
Applicants must also email their CV and recently certified copies of their Matric/Grade 12 certificate, Academic qualifications with academic transcripts (academic record) and ID to TMNP.vacancies@sanparks.org with reference: TMNPSCM24-25.
Failure to complete the application form using the link and submitting the requested documents/ information will result in your application not being considered.
Closing Date
25 June 2024
Labour Relations Practitioner
(Fixed-Term Contract – 3 Months)
A position exists for a Labour Relations Practitioner within the Human Capital Management Department in Kruger National Park (KNP), reporting to the Manager: Labour Relations: KNP.
Purpose of the Job
To defend cases at the CCMA, facilitate the resolution of disputes between employees and supervisors, coordinate grievances and disciplinary investigations, render an advisory service, and conduct training on labour relations issues to contribute to a sound labour relations climate in the KNP.
Location
Requirements
- National Diploma in Labour Relations or Human Resources
- A degree in Human Resources or an advanced diploma in Labour Relations will be an added advantage.
- 3 to 4 years of relevant experience
- Mediation and facilitation skills
- Sound knowledge of all labour legislation, policies, regulations, processes, and procedures
- Communication Skills
- Quality Assurance Skills
- Listening Skills
- Customer Centric Skills
- High Level of Accuracy and attention to detail
- Excellent interpersonal skills
- Presentation and analytical skills
- Computer skills; including Microsoft Excel, Word and email at a highly proficient level.
- Organising resources to meet agreed objectives.
- Effective written and communication skills
- Report writing skills.
- Experience in initiating and/or chairing disciplinary hearings.
- Demonstrate a good track record at the CCMA (Conciliation, Mediation & Arbitration) and provide at least copies of Three (3) CCMA Arbitration Awards; and
- SANParks reserves the right not to make an appointment.
- Valid Driver’s Licence.
Responsibilities
- Provide advisory services on disciplinary and grievances investigations and hearings based on applicable policies, standard operating procedures, best practices and applicable legislation.
- Attend, represent and successfully defend SANParks’ cases at the Commission for Conciliation, Mediation and Arbitration (CCMA)
- Research case law and or outcomes of previous internal cases and advise both line management and employees.
- Provide training on policies and standard operating procedures.
- Track clients’ enquiries and give feedback.
- Setting up and coordinating meetings with internal stakeholders
- Liaise with line management, employees and trade unions.
- Register and update all disciplinary, grievances and appeals actions on HCM systems.
- Ensure documentation and storage of all information.
- Monitor compliance to stipulated timeframes to the Disciplinary and Grievance Standard Operating Procedures
- SANParks reserves the right not to make an appointment.
- Assist to create a climate of trust, cooperation, stability in order to stimulate a harmonious and productive working environment which contributes to a respected reputation.
- Ensure capacity building and compliance to relevant labour legislation and codes of good practice (conduct joint training interventions on rights and responsibilities of employees, policies and procedures, and role of shop stewards; between line management, employees and shop stewards).
- Train managers or supervisors on topics related to labour relations, such as working conditions and collective agreements.
- Facilitate information sessions to collect issues raised by employees and present them to the Manager: Labour Relations, KNP.
- To track and co-ordinate the details of grievance, disciplinary hearings and CCMA cases so that they are conducted and concluded within the stipulated timeframe.
- Assess risks associated with grievances and disciplinary actions and propose remedial action to Manager: Labour Relations, KNP
- Mediate discussions between line management and shop stewards in order to reconcile differences.
- Monitor line management and employees’ adherence to collective agreements.
- Monitor and accurately administer trade union membership in accordance with organisational rights agreements.
Please Note
- NB. The incumbents will be expected to provide their own accommodation outside the park. The package takes that into account.
- Total Cost-To-Company: R29,578.92 per month.
- The appointment will be made in accordance with SANParks Employment Equity Plan.
How To Apply
Interested candidates who meet the above requirements should forward their applications accompanied by the required documentation listed below to the following:
Pumza Zici
Human Capital Management
- Email: Pumza.zici@sanparks.org
- Postal Address: Private Bag x402 Skukuza 1350
Documents Required
Interested persons who meet the above criteria should forward their applications and detailed Curriculum Vitae, certified copies of ID, Qualifications, CCMA Arbitration Awards and Drivers licence.
Closing Date
25 June 2024
Senior Manager – Communications
A challenging vacancy currently exists for a Senior Manager: Communication in Cape Region for a Fixed-term contract of five years. The primary responsibilities will be planning and executing internal and external communications activities for the Cape Region. The incumbent will report to the SANParks Head of Communications and Spokesperson.
Location
Requirements
- B-Degree or equivalent in Journalism/Communication Science and Media Studies/Public Relations.
- Minimum of five (5) to six (7) years in corporate communications coordinating media liaison, events management, web content, public relations and social media which must include 5 years in a management role
- Some background in tourism and conservation practices.
- Knowledge of the Public Access to Information Act (PAIA), Public Relations Code of Ethics and relevant industry-related legislation.
- Knowledge and Skills in Media Relations principles and practice.
- Certificate in Web Management and Digital Marketing.
Responsibilities
Ensure Implementation of internal and external communications strategies
- Create and execute communications strategies that drive customer satisfaction and brand awareness.
- Develop supporting operational plans for the Communications business unit to ensure the execution of the strategic objectives and goals.
- Help drive the development and execution of effective PR strategies.
- Ensure the establishment, maintenance and improvement of Standard Operating Procedures, policies, and guidelines relating to Communications in the region.
- Evaluate the effectiveness of the communication strategy using relevant KPIs, such as website analytics, and surveys.
- Monitoring financial control, budget management and the procurement process to ensure compliance with the legislation e.g. (PFMA, PPFA, and BBBEE).
- Ensure expenditure is in line with budget requirements.
Content development & production
- Oversee the creation of content pieces for PR, communications, and campaigns, for instance, blog posts, website descriptions, newsletters, social media conferences/events, press releases, and featured industry articles.
- Identify the effective and important metrics for measuring communications effectiveness.
- Writing, researching, and drafting communication and media plans, which includes, amongst others, content development, messaging, opinion pieces, communications and media strategies and plans.
- Oversee the conceptualisation and execution of social media work plans through competitive research, platform determination, benchmarking, and messaging and audience identification.
- Train the social media team to respond appropriately to difficult issues that may emerge on various channels like Facebook, Instagram, TikTok, and Twitter.
- Research and data sourcing.
Media management
- Media relations, monitoring, and analysis
- Media liaison and relations, media monitoring and media engagements and excursions.
- Handle press inquiries and requests for interviews.
Produce digital media and multimedia
- Maintaining social media, video and photography, web and SANParks radio and TV.
- Create and distribute digital content i.e. social media activism, website management and SANParks radio and TV.
Stakeholder engagement
- Manage campaign projects in collaboration with other sub-divisions to promote events and achieve strategic goals.
- Establish and maintain positive relationships with relevant stakeholders.
- Represent the region at all functions, conferences, and other events.
- Initiate and participate in events, activations, and stakeholder outreach initiatives, which include, amongst others, events and activations, corporate identity, stakeholder management and sectoral engagement.
- Coordinate memorandum of understanding, service level agreements and expenditure review.
Internal communication and publication
- Disseminate communication and information at all levels and publications.
- Write and publish internal communication, internal newsletters, and publications.
Knowledge & Skills
- Excellent Computer Skills.
- Events Management experience.
- Excellent written and verbal communication skills.
- Be available on weekends, public holidays and extended hours.
- Be willing to travel extensively, must be able to work without supervision, with strong attention to detail.
- Be eloquent and comfortable with conducting print, broadcast and TV interviews.
- Ability to improve awareness and reputation of SANParks, Cape Region through social media and regional forums.
- Be able to create, write, edit and publish content for Parks in the Cape Region.
Please Note
- Reference Number: T190
- The cost-to-company remuneration package based on the salary scale of a position with a Paterson D5 job grade will be offered.
- Supporting documents such as a detailed CV, certified copies of qualifications, ID & driver’s License, and other relevant documents must be emailed to TMNP.vacancies@sanparks.org using reference number T190 in subject. An application that does not meet the requirements will not be considered.
Salary
R749,266.87 – R1,228,440.03
Paterson Grade
D5
How To Apply
Only interested persons who meet the above stated requirements should apply using the link below:
https://forms.office.com/r/BWW3cbv0Hw
Closing Date
25 June 2024
Senior Manager Strategic Support and Stakeholder Relations
The Organisation requires the services of a Senior Manager: Strategic Support and Stakeholder Relations in the Chief Executive Officer’s Division. This position will be based at Groenkloof National Park, Pretoria.
Location
GROENKLOOF NATIONAL PARK (HEAD OFFICE)
Requirements
- Be in possession of an Honours degree in law, public administration, communications, or other similar area of study.
- Should have 5 – 8 years of senior management experience in the public sector preferably within the IGR space.
- Understanding of regulatory frameworks i.e. the PFMA, Treasury regulations and relevant legislation.
- Comprehensive knowledge of administrative office procedures and systems.
- Through knowledge of principles and processes for providing good customer service.
- Contract management and project management.
- Ability to interact and communicate effectively at the Top Management level.
- Critical thinking and communication skills.
- Time management and attention to detail.
- Financial Management.
- Proficient in MS Office suite.
- Planning and organizing.
- Negotiation skills
- Report writing.
Responsibilities
- Support the CEO in intergovernmental and stakeholder engagements.
- Analysis of the macro Intergovernmental Relations (IGR) trends, with specific attention to relevant National, Provincial and Local Government stakeholders.
- Facilitate processing and tracking of key decisions from stakeholder engagements.
- Accompany the CEO in strategic meetings and ensure that all identified actions are recorded and implemented.
- Conduct research and network with relevant role-players and make appropriate contact with public sector organizations.
- Gather relevant information (key decisions, strategic choices, and priorities).
- Compile presentations where necessary.
- Consult with the relevant public sector bodies to identify areas of mandate alignment and advise the CEO and relevant Executives of developments and ensure that these are embedded where relevant, in practice and/or policy.
- Advise and organize appropriate meetings, interventions, appointments, networking sessions and presentations for the CEO.
- Manage and monitor compliance with Inter-Government Relations agreements through liaising with the key role players tracking performance against the agreed priorities and reporting on progress.
- Engage on an ongoing basis, through reports and feedback sessions to CEO.
- Advise the CEO and Management on issues/events of relevance and provide the necessary support on IGR and stakeholder management matters.
Salary
R786,703.21 – R1,289,862.03
How To Apply
Interested candidates who meet the above requirements should forward their applications accompanied by the required documentation listed below to the following:
Human Resources Division
- Email: Nomawethu.Dudumashe@Sanparks.org
- Postal Address: PO Box 787 Pretoria 0001
Documents Required
- Interested persons who meet the above-stated qualifications should forward their applications which should consist of a cover letter, detailed Curriculum Vitae, certified copies of qualification(s) and Identity Document (certified within the past 3 months).
- Applicants in possession of foreign qualifications are to submit evaluated results by the South African Qualification Authority.
Closing Date
25 June 2024
Coordinator: Legal Land Administration
A challenging vacancy currently exists for a Coordinator: Legal Land Administration to coordinate critical legal land governance and administrative tasks within the Park Planning and Development unit to ensure SANParks compliance with all relevant policies, procedures and processes regarding land inclusion.
Location
Requirements
- LLB or equivalent. LLM/ PGDip in environmental or property law is desirable.
- 1 – 3 years of experience in administration of legal land processes and procedures (land purchase, land donations, contracts, national park agreements).
- Good understanding of legal and admin processes and procedures – to be clearly articulated in the CV.
- Experience in protected area legislation (National Environmental Protected Areas Act, Act 57 of 2003) – to be clearly articulated in the CV.
- Experience in property-related administration – to be clearly articulated in the CV.
- Fully computer literate with working knowledge of Microsoft Packages – to be clearly articulated in the CV.
- A valid Code 08 or equivalent driver’s licence.
- Member of the Environmental Law Association is desirable.
Responsibilities
- Prepare land inclusion agreements including contract national park agreements.
- Coordinate and support the convening of the SANParks Land Inclusion and Planning Committee meetings.
- Coordinate the development of the Land Inclusion Implementation plan.
- Coordinate the development of the land inclusion plan and addenda.
- Conduct relevant enquiries regarding rights on land (mining rights, servitudes, land claims, etc.).
- Conduct all property due diligence assessments and property reports to identify any risks to SANParks regarding land.
- Vet all legal land-related contracts and property documents.
- Establish and update the land inclusion property database.
- Develop and maintain a database of all SANParks contract national park agreements.
- Develop and maintain a database of all due diligence reports conducted, land rights information sourced and relevant EIA authorisations received.
Please Note
The remuneration package includes an all-inclusive cost to company salary, pitched at Grade C5 Paterson Scale.
Paterson Grade
C5
How To Apply
Apply here: https://tinyurl.com/425tsrpv
Interested persons who meet the above-stated requirements should forward their detailed CVs with certified copies of qualifications not older than 3 months to the email address below:
- Attention: Thami Mohlabi
- Email: Thami.mohlabi@sanparks.org
- NB: Kindly reference the subject with the name of the position you’re applying for.
Closing Date
26 June 2024
Human Capital Management Officer
The Organisation requires the services of the Human Capital Management Officer in the Human Capital Division in the Cape Region. The positions will be based in Bontebok National Park, Swellendam & West Coast National Park, Langebaan. The successful candidates will be based at Bontebok & Agulhas respectively & will be expected to travel to other Parks within the Cape Region. The successful candidate will report to the Manager: Human Capital Management & Park Manager where they will be based.
Location
Requirements
- A National Diploma in Human Resources Management (NQF 6) or an equivalent related, Degree in HR or Social Science would be an added advantage
- Minimum of 2 – 4 years’ experience in a Human Resources environment as a Clerk or Officer.
- Proficiency in English and another local language
- Computer literacy with a working knowledge of Microsoft packages.
- Good communication, interpersonal, project management and negotiation skills.
- Valid Driver’s licence is essential
- Be willing to travel within the Region, must be able to work with minimal supervision, with strong attention to detail.
Responsibilities
- Provide An Efficient and Effective HR Administrative Service
- Support the implementation of HCM policies, procedures, initiatives, and systems.
- Support the implementation of the HCM strategy and operational plan.
- Ensure the integrity of employee data on SAGE 300, People Management Module, and ensure that information is captured correctly.
- Update structures, establishment table and vacancy list in your area of responsibility.
- Ensures that HCM systems, policies and procedures are adhered to, by providing guidance and support to employees and line managers.
- Assist in fielding queries and complaints to ensure client satisfaction.
- Administer the maintenance of HCM records, including amendments to biographical information, transfers, promotions, and salary/benefits adjustments.
- Provide employees with information on various medical aid schemes and options as well as the Pension and Provident funds.
- Process various withdrawal claims (dismissal, retirements, resignations, UIF and death claims).
- Assist with investigations, compiling reports and coordinating payments of death claims.
- Ensure proper leave management.
- Assist with conducting periodic audits for the park to ensure compliance with policies and procedures.
- Supervise and ensure development of HCM Clerks where applicable Where applicable, supervise and provide training to HR Clerks, Interns, and employees on temporary contracts.
- Ensure proper administration of Uniform requirements.
- Assist in processing IOD claims.
- Support the Implementation of HCM Programmes
- Assist with coordination, facilitation and implementation of Learning and Development initiatives.
- Assist with coordination and implementation of Employee Wellness interventions and administration thereof. Update and consolidate information/data for performance management.
- Advise employees and management where required on Labour Relations processes and procedures.
- Represent HCM in disciplinary hearings.
- Compile & Submit Monthly, Quarterly & Annual HCM Reports
- Support a safe and positive work culture.
- Establish and manage relationships with internal and external stakeholders.
- Recruitment & Selection
- Assist with recruitment and selection processes (drafting of adverts and placement, shortlisting, interview scheduling, contacting candidates for interviews, disseminating interview packs and organising venue for interviews, verification of information for the successful candidate).
- Open a file for new candidates and ensure that all relevant information is filed as legal and policy requirements.
- Participate in interviews for Interns, and positions in the A and C band.
- Complete onboarding of new employees on the SAGE 300 Job Management Module.
- Coordinating induction sessions for new employees
- Ensure proper administration of exits such as resignations, retirements, and dismissals.
- Assist with the coordination of information sessions.
- Knowledge & Skills
- Knowledge of the latest legislation, i.e., BCEA, EE, LRA, Skills Development Act etc.
- HCM policies and procedures
- Basic Financial Management
- Administration management and HR best practices
- Knowledge of the HCM systems
- Excellent Computer Skills.
- Excellent written and verbal communication skills.
- Presentation, interpersonal and problem-solving skills
- Conflict resolution and dispute management skills
- Administration and data management skills
- Recruitment & Selection and interviewing skills
Salary
R282,919.52 – R462,106.49
Paterson Grade
C2
How To Apply
- Only interested persons who meet the above-stated requirements should apply using the link below:
https://forms.office.com/r/tPnE3wAmCB - Supporting documents such as a detailed CV, certified copies of qualifications, ID and driver’s License, and other relevant documents must be emailed to WCNP.vacancies@sanparks.org using reference number HCMCAPE2024 in the subject.
- An application that does not meet the requirements will not be considered.
- For Enquiries: Contact Brenda Mbem Tel: 021 659 1704
Closing Date
02 July 2024
Financial Control Officer
The Organisation requires the services of a Financial Control Officer in the Finance department. This position will be based at the Groenkloof National Park, Pretoria.
Location
GROENKLOOF NATIONAL PARK (HEAD OFFICE)
Requirements
- Be in possession of a Diploma in Finance.
- Should have 3 to 5 years’ experience in Financial Administration and General Ledger Reconciliation.
- Knowledge of Financial Systems – Great Plains
- An understanding of SANParks policies and Procedures.
- Knowledge of Relevant Legislation.
- Knowledge of general ledger reconciliation.
- Knowledge of VAT compilation.
- Time management skills.
- Analytical skills.
- Computer skills.
- Listening and numerical skills.
- Attention to detail.
- Planning and organisational skills.
- Communication and interpersonal skills.
Responsibilities
- Coordinate and Reconcile GL control accounts for the organisation.
- Compile and submit the monthly VAT returns.
- Administer financial leases and loans.
- Monitor stock variations for filling stations and corporate clothing.
- Administer the investment portfolio of the organisation.
- Perform project accounting functions.
- Administer the parks development fund and land acquisition fund.
- Monitor and report on sections’ monthly expenditures.
Salary
R338,044.78 – R552,147.84
How To Apply
Interested candidates who meet the above requirements should forward their applications accompanied by the required documentation listed below to the following:
Human Resources Division
- Email: nomawethu.dudumashe@sanparks.org
- Postal Address: PO Box 787 Pretoria 0001
Documents Required
Interested persons who meet the above-stated qualifications should forward their applications which should consist of a cover letter, detailed Curriculum Vitae, certified copies of qualification(s) and Identity Document (certified within the past 3 months).
Applicants in possession of foreign qualifications are to submit evaluated results by the South African Qualification Authority.
Closing Date
03 July 2024
General Manager: CRM and Customer Loyalty
The Organisation requires the services of a General Manager: CRM and Customer Loyalty in the Tourism and Marketing Division. This position will be based at Groenkloof National Park, Pretoria.
Location
GROENKLOOF NATIONAL PARK (HEAD OFFICE)
Requirements
- Be in possession of a Degree in Economics, Business Administration, Marketing, Finance, Accounting, Information Technology, Informatics, or related qualification
- Must have a minimum of 7 years of management experience in strategic development/management of loyalty, rewards, behavioural programmes, or in any other related areas.
- Relevant experience in a senior management role is advantageous.
- Working experience in loyalty programme development, product management, partnership management, direct marketing, and customer relationship management.
- 5 years of Senior Management experience in a commercial deal-structuring environment either in the private or public sector.
- Expertise in how to establish and manage a Rewards and Engagement programme.
- Expert knowledge of loyalty programme business and financial models.
- Sound understanding of the commercial and financial aspects of business.
- Deep knowledge of CRM technologies and CVM techniques.
- Ability to exercise sound judgment and creativity in identifying options and risks, to make the right decisions around issues that have the potential to have a significantly impact on the organisation.
- Ability to develop effective relationships inside and outside the organisation, promote collaboration, and deal constructively with conflict and disagreement.
- Ability to work in a multi-cultural, multi-ethnic environment with sensitivity and respect for diversity.
- Ability to build trust and provide consultancy to different stakeholders.
- Ability to speak with confidence and conviction, and build and present a rational case to win support for ideas.
- Sound knowledge of the relevant legislation and other regulatory instruments applicable to SANParks as a public organisation, as well as the regulatory compliance required for customer loyalty programmes.
- Entrepreneurial in nature.
- Design thinking mindset.
- Strong financial modelling skills and mathematical aptitude.
- Sound analytical skills – the ability to build and analyse data accurately.
- Partnership mindset.
- Relationship management skills.
- Product management skills.
- Contract management skills.
- Strong commercial negotiation skills.
- Ability to communicate effectively (written and oral).
- Ability to work in a client-centric, business partnering environment.
- Proven capacity to innovate, and promote change.
- Advanced competency in the use of Microsoft Office Suite applications.
- Problem-solving skills: be well organized, and have advanced ability to plan, prioritise, and deliver in a pressured work environment; ability to make things happen.
- Strong organisational and administrative skills.
Responsibilities
- Lead the planning and implementation of enterprise-wide rewards and loyalty programmes for SANParks, with objectives aligned to building and growing a solid customer base, increasing customer digitisation, enhancing cross and upsell capability, and sustainably contributing to the increase in tourism revenue.
- Lead the design, development, and oversee the implementation of a customer management strategy for SANParks focused on ongoing strategic delivery of CRM and loyalty propositions which span a wide spectrum.
- Deliver a suite of compelling customer loyalty programmes and solutions which directly support the SANParks mandate and strategic intent, thereby maximising organisational, shareholder and stakeholder value.
- Research, develop, and implement an overall customer value proposition for SANParks, with CRM and loyalty programme positioned at the centre.
- At both strategic and operational levels, define and implement programme performance metrics and KPIs required for sound programme management.
- Develop and implement policies and procedures that ensure sound governance for the loyalty programmes and minimise risk exposure for SANParks.
- Actively contribute to the broader strategic planning and delivery of projects and initiatives for the division from a customer loyalty and CRM perspective.
- Manage and be accountable for the day-to-day operations of the department including but not limited to team projects, campaigns, reporting and invoicing, and ensuring that these responsibilities are all completed to the highest level of quality, on time and within budget.
- Responsible for ongoing management, periodical reviews, and reporting of financial and operational performance of SANParks loyalty programmes.
- Ensure periodic evaluation and recalculation of key loyalty financial metrics, including points liability, fair value, breakage forecasts, redemption rates, pricing of points, redemption cost per point, and other financial metrics.
- Keep abreast of the loyalty management developments within the Tourism and Conservation market and ensure the programme remains attractive and competitive, through continuous research & development, benchmarks and best practice analyses, the latest compliance requirements, market intelligence (MI), and business intelligence (BI). Ensure equitable and competitive rewarding of loyalty members by reviewing value propositions at a reasonable frequency or in response to ad-hoc market triggers.
- At both strategic and operational levels, forecast, manage and analyse programme performance metrics, report on trends and patterns, and institute course correction remedies.
- Define and map customer journeys to customer lifecycle management (CLM) models, and accordingly implement advanced customer value management (CVM) models which enable automated triggering of precise and well-timed proactive (i.e. growth-driven) and reactive (i.e. recovery-driven) executions within the CRM environment.
- Oversee loyalty market research, audience segmentation, monitoring the results of ongoing loyalty campaigns, and drawing actionable insights from performance reports to assist in the implementation of best practices in future marketing initiatives.
- Oversee the ongoing management of invoicing, billing, and settlements between SANParks loyalty programmes and programme partners for accrual and redemption of loyalty points and other member benefits Responsible for the development, implementation, and ongoing management of the overall loyalty partnership strategy for SANParks.
- Lead & drive strategic alliances and partnerships to deliver value for customers using loyalty as a tool.
- Build a comprehensive fit-for-purpose multi-sector partnership landscapes that seek to keep SANParks customers engaged anywhere and anytime thereby indirectly extending the organisation’s footprint, brand ubiquity and reach through strategic partnerships. Further, establish strategic advantage through the implementation of SANParks co-brand credit card partnerships with banks, as well as reward partnerships with strategically aligned brands in the retail, travel, tourism spaces and other sectors as appropriate.
- Ensure business casing, effective negotiation, and continuous maintenance of contractual agreements with partners.
- Ensure effective onboarding of new programme partners by actively leading the technical integration, external marketing, and internal change management activities
- Cultivate the “Voice of Customer” culture within SANParks.
- Develop and implement an appropriate CRM strategy for the management of end-to-end customer lifecycle across the various stages including acquisition, activation, engagement, retention and reactivation, in order to build lasting relationships between the members and SANParks.
- Develop and implement customer journey mapping as well as lifecycle and value management models to maximise customer retention and lifetime value.
- Exploit big data to monitor customer development and management KPAs and devise strategies for improvement.
- Lead organisation-wide, cross-functional strategic initiatives and programs aimed at keeping customers engaged and connected to SANParks.
- Work closely with the Revenue & Yield department on initiatives intended for achievement of satisfaction indices.
- Cultivate, manage and contribute to the success of internal cross-functional teams and relationships by ensuring the representation of the department in cross-functional projects, task teams, and committees that focus on revenue, customer experience, acquisition, satisfaction, and retention.
- Manage training and change management aspects with relevant stakeholders.
- Compile Opex budget in line with the SANParks budgeting guidelines objectives (Understand PFMA & MTEF budgeting processes).
- Compile Capex budget according to the procurement needs of the department.
- Ensure compliance with regulations and standards that govern loyalty programme management, including the GRAP9 and IGRAP6Generally Accepted Accounting Practice standards as they relate to fair value, liability management, loyalty revenue deferment and loyalty revenue recognition.
- Ensure effective and efficient utilisation of available resources.
- Implement projects and initiatives within budget, quality, and time.
- Monitor expenditure and revenue performance variances against the budget on a monthly, quarterly, and annual basis and implement corrective action timeously.
- Evaluate performance against the Annual Performance Plan target KPIs.
- Manage supplier and partnership agreements within the prescripts of policies, procedures, and the prevailing SANParks Delegation of Authority framework.
- Prepare and distribute ongoing financial and operational performance reports in accordance with agreed schedules.
- Analyse the department’s goals and operational needs, and work with HCM to do workforce planning and define human resources requirements.
- Design, develop, and implement the Customer Loyalty & CRM department’s organisational structure.
- Compile HR plans and staffing requirements for the department, ensuring that staff are appropriately recruited, selected, appraised, and rewarded.
- Contract periodic KPA’s for staff and ensure personal development plans (PDPs) and training programs are in place and managed.
- Conduct performance reviews in accordance with SANParks’ policies and procedures and submit performance reports to HCM as required.
Salary
R1,042,469.33 – R1,709,150.88
How To Apply
Interested candidates who meet the above requirements should forward their applications accompanied by the required documentation listed below to the following:
Human Resources Division
- Email: reginah.visser@sanparks.org
- Postal Address: PO Box 787 Pretoria 0001
Documents Required
Interested persons who meet the above-stated qualifications should forward their applications which should consist of a cover letter, detailed Curriculum Vitae, certified copies of qualification(s), and Identity Document (certified within the past 3 months).
Applicants in possession of foreign qualifications are to submit evaluated results by the South African Qualification Authority.
Closing Date
03 July 2024
Ranger Sergeant
A challenging vacancy currently exists for one (1) Ranger Sergeant position at Addo Elephant National Park in the Zuurberg section. This is a 20-month fixed-term contract.
Location
Requirements
- A grade 12 certificate/ Certificate (NQF level 6) in Conservation or Natural Resource Management or equivalent
- Field Ranger Basic or Advanced Training
- A firearm competency certificate
- EMI Grade 5 minimum requirement
- A National Diploma in Conservation management or related fields will serve as an added advantage
- 5 years of field experience.
- Previous practical experience with regards to natural resource management as mentioned in the second key performance area.
- Sound communication and interpersonal skills
- Code 8 driver’s licence.
- A healthy person with a high level of general fitness and mental alertness is required in this position.
- The willingness to be based at an outpost throughout the park
- Should be Firearm Competent and a certificate should be provided. (NB: valid SAPD Competency Certificate; Original Training Competency Certificate for Business Unit Standards; PFTC Statement of results indicating the unit standards for Law and Business Purpose Unit Standards.)
- Must be physically fit and be prepared to undergo a fitness test before the interview.
- Must be willing to undergo a medical exam.
Responsibilities
- To assist the Section Ranger with all management related aspects in order to deliver on the biodiversity, area integrity and cultural heritage mandate.
- To assist in the daily control of the financial management of the section.
- To assist with the management of assets control within the section.
- To assist in maintaining purposeful relationships with key Stakeholders.
- To ensure the enforcement of good corporate governance and proactive risk management.
- To supervise the human capital of the section (training, mentoring and coaching).
- To ensure effective patrolling for maximum area coverage.
- To ensure compliance with state-of-area integrity management standards
- To enforce law, order and discipline through all relevant legislation, policies and procedures.
- To assist in visitor management and safety when required.
Please Note
- Due to multiple vacancies use the following reference number on your application in order to ensure the correct allocation of CV: Ranger Sergeant Zuurberg
- The remuneration package includes a basic salary, based on the salary scale of a position with a Paterson C1 job grade and allowances and benefits as specified in the HR Tariff Document and Conditions of Services of SANParks.
- Candidate will be required to reside within the park and official accommodation will be made available to the successful candidate.
Salary
R231,087.49
Paterson Grade
C1
How To Apply
Applications must be accompanied by a Cover letter, CV, certified copies of ID and relevant qualifications to be submitted to the following address:
ATT: Ilze Jonker
Human Resource Department
Addo Elephant National Park
PO Box 52
Addo
6105
Apply via the following link:
https://forms.office.com/r/DfL5VWrj7Q
The application will only be completed when you have applied through the link and have submitted all your relevant documents to the following email address:
Email: addovacancies@sanparks.org
The appointment will be in accordance with EE targets plan.
Closing Date
04 July 2024
Fusion Centre/Control Room Operator
A challenging vacancy currently exists for one (1) Fusion Centre/Control Room Operator Position at Addo Elephant National Park. This is a fixed-term contract ending March 2027.
Location
Requirements
- Attach certified copies of all qualifications and identity documents.
- A grade 12 certificate/NQF level 4.
- 2 Years’ experience as conservation law enforcement official/para-military operations
- Qualification in conservation studies will be an added advantage.
- Field ranger training/conservation training/para-military training certificate will be an added advantage.
- Computer Literacy certificate. An advanced computer skills certificate will be an added advantage.
- Sound communication and interpersonal skills.
- Excellent administrative and record-keeping skills, a certificate will be an added advantage.
- A healthy person with high-level mental alertness is required in this position.
- The willingness to be based inside the park.
- No criminal record.
Responsibilities
- Monitor organisation security systems- including but not limited to the access control and CCTV systems
- Receive notifications of security incidents and issues from all organisation personnel
- Relay notifications of incidents, issues etc. to the appropriate leadership positions
- Interface with conservation law enforcement to coordinate incident responses
- Dispatch conservation/law enforcement/security officers to investigate alarms and respond to incidents, escalate as procedure states and to the best of own judgement
- Notify emergency services when external response is required; coordinate with security to ensure services have immediate access to the space
- Monitor the performance of security system elements and report deficiencies to the Security Manager and the organisation’s senior personnel
- Coordinate communication between relevant role-players and stakeholders
- Command and Control support and facilitation of ground operations when incidents occur.
- Support ground operations in the park and at the regional level where necessary
- Support conservation services, law enforcement, tourism services, technical department services, security services, scientific services etc.
- Track the location and activities of all rangers/field staff assigned to their shift
- Applies the appropriate professionalism, maturity and tact to manage the incident
- Adheres to and always promotes organisational policies and procedures
- Communicates concerns, process improvement ideas or other opportunities for improvement to the team
- Law enforcement by assisting with the control of visitors, as well as, staff and the assimilation, interpretation, and dissemination of information.
- To maintain law, order and discipline for staff members, communities, and guests.
- To maintain a high standard of administration.
- Inspection and cleanliness of operations room building and equipment.
Please Note
- Candidate will be required to reside within the park and official accommodation will be made available to the successful candidate.
- Due to multiple vacancies use the following reference number on your application in order to ensure the correct allocation of CV: Fusion Centre
- The remuneration package includes a basic salary, based on the salary scale of a position with a Paterson B3 job grade and allowances and benefits as specified in the HR Tariff Document and Conditions of Services of SANParks. These vacant positions endorse Employee Equity in the work place.
Salary
R156,704.25
Paterson Grade
B3
How To Apply
Applications must be accompanied by a Cover letter, CV, certified copies of ID and relevant qualifications to be submitted via the following link and to the following address:
Link: https://forms.office.com/r/sVRxSSWjV0
ATT: Ilze Jonker
Human Resource Department
Addo Elephant National Park
PO Box 52
Addo
6105
The application will only be completed when you have applied through the link and have submitted all your relevant documents to the following email address:
Email: addovacancies@sanparks.org
Closing Date
05 July 2024
All the best with your applications.
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