MTN Vacancies

To apply, click on the link at the end of the posts and all the best with your applications.

1. Manager – MFS Third-Party Settlements. Fintech CEO’s Office
2. Specialist – Digital Platforms. Technology Information
3. Senior Consultant – Programme Management MUNA
4. Specialist – TFLS Third Party and Partner Solutions. Technology Information
5. Administrator – Systems and Processes. Technology Information
6. Administrator – Commissions
7. Consultant – RAFM Business Design Authority. Group Revenue Assurance and Fraud Management
8. Auditor – Technology Audit
9. Supervisor – Payables Lease and Other Recoveries
10. Administrator – Billing

Manager – MFS Third-Party Settlements. Fintech CEO’s Office

Want to know more about us? We’ve got you! Please scroll to the end of the section to get to know us better.

JOB DESCRIPTION

Mission/ Core purpose of the Job:
To manage the Mobile Financial Services commercial relationships with all third parties which includes the project management of the ECW/partner daily settlement files through Globalscape into the Money Map vendor reconciliation tool. The manager will be responsible for controlling the end-to-end settlement process, ECW configgurations and payments to third parties as well as revenue share agreement adherence and partner invoicing. All these duties are to be executed within budgetary constraints through continuous improvement and the coordination of available resources to best achieve organisational goals.

Context:
•    Operating in a commercial and financial environment with strict regulatory controls and processes. 
•    Accounting strictly regulated by accounting standards (GAAP), IFRS, Company’s Act and legislation – a strong need for compliance
•    Highly dynamic and fluctuating Telecommunications industry
•    Within the legal and commercial environment of South Africa
•    Highly competitive market with new and established competitors
•    National and international trends within the industry
•    A high need for compliance
•    Operating within a service provider environment
•    Dynamic business environment
•    Well established MTN Brand
•    Development of business segment market within South Africa

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)
Task Complexity: 
Strategic input
•    Contribute, challenge and identifying ways to fine tune procedures and their application within MFS to align with the overall business strategy 
•    Analyse trends and highlight areas of the business that may be developed further, identifying opportunities and matching these to market opportunities
•    Influence decision making at operational level
•    Participate in the development of the first line operational management strategy to achieve operational efficiencies and while being cost effective
•    Offer input / judgments relevant to own technical expertise and experience

Revenue Share Agreement Management and Partner Invoicing 
•    Be aware and up to date with the MFS product & development Division Roadmap and proactively prepare for the financial accounting ofall transactions with MTN Finance and as per current policy
•    Play a big part in negotiating the best commercial offering for MTN with all third parties
•    Ensure best gross margin, free cash flow and longest duration possible for third party funds to remain in MoMo ecosystem
•    Engage with MFS Legal to ensure that all financial terms and conditions are captured accurately in the final supplier agreements with the best commercial terms for MTN MFS
•    End to end management of all financial terms in third party agreements leading to payment/invoices to third party (Account payable / accounts receivable)
•    Best effort to be made in 3PP negotiations to always retain funds and settle within MoMo ecosystem. Only if all else fail should MFS settle outside of MoMo by way of bank accounts outside of MoMo. 

Operational Processes
•    Contribute, challenge and identifying ways to fine tune procedures and their application within MFS
•    Influence decision making at operational level
•    Enhance and work with existing processes and procedures in such a way that operational efficiencies and performance are improved
•    Share experiences and knowledge of relevant work matters
•    Gather information and research to ensure delivery of results
•    Overcome obstacles encountered by using previously learned methods of solution; or report back, escalating through channels provided
•    Prioritize work to ensure deadlines are met. 
•    Address problems and ensure an optimal balance between the responses to existing and arising situation
•    Sort, accumulate and analyze information about a particular situation / problem to assist with problem solving
•    Follow clear and linear procedures to find practical solutions to problems pertaining to reconciliations and payments
•    Base judgement predominantly on knowledge, skills and experience to solve problems

Reconciliation of accounts
•    Initial Chart of Accounts mapping project from ECW to MTN SA Financial system
•    Reconcile the Mobile Money Chart of Accounts (CoA) on daily, weekly monthly basis
•    Ensure daily reconciliation of Main Mobile Money Bank Trust accounts with Mobile Money e-money control account in ECW

Payments and e-cash management
•    Prepare cheque and Electronic Funds Transfer payments for authorization for timely payment of vendors. Vendors not on Mobile Money.
•    Daily e-money settlement with Mobile Money 3rd parties, in other words: Easypay bill payments
•    Daily e-money settlement with Mobile Money 3rd parties, in other words: International Remittance Partners
•    Reconcile e-cash, control and bank accounts to the General Ledger
•    Prepare journal input documentation for MTN SA Finance to process journals into the General Ledger
•    Compile balances and payments schedule (to assist in the management of e-money cash flow)
•    Sweep and transfer funds between Mobile Money revenue or fees accounts, commission accounts and control accounts

Process and Procedure Effectiveness
•    Improve methods of carrying out work through on-the-job concrete experience
•    Ensure that workflow continues without interruption

Reporting
•    Compile all information from MFS Group to compile regular reviews
•    Research and workshop of all drivers & assumptions (customer registration, transaction volume etc.)
•    Assist with Mobile Money Regulatory reporting
•    Manage SLA with all third parties 
•    Prepare relevant information and data for reporting purposes, e.g. KPI reports
•    Compile monthly third-party settlement reports and presentations
•    Compile and prepare reports without compromising quality and accuracy.
•    Ensure all reporting deadlines are met.

Third-Party Operations & Settlements
•    End to end project management of 3PP implementation, IS deployment and testing of settlement requirements
•    Ensure ECW (Erisccon) has configured the MoMo platform as per legal agreement with realtime automated revenue share as far as possible 
•    Ensure IS has included the settlement file requiements of both ECW and 3PP to be delivered daily to EVA via Globalscape
•    Ensure development of files have been performed and tested by the Money Map resources and toll so that daily transactional reconciliations can be performed by toll from day 1
•    Ensure that monthly reconciliation files are delivered by 3PP and ECW for calculating monthly revenue and cost for accounting purposes
•    Configure ECW and 3PP MoMo accounts for automated settlement into 3PP bank accounts
•    Ensure all FICA documentation of 3PP are stored safely for compliance and audit trial

Quality Management
•    Work consistently according to standards of accuracy, deadlines and formats
•    Identify processes and procedures where the quality of work may be improved
•    Understand the consequences of not maintaining quality focus and operate appropriately
•    Document quality standards
•    Ensure quality standards are implemented correctly. Report non-compliance

Customer Satisfaction / Customer Service
•    Deliver first time right service excellence
•    Pull data from the system in response to queries received for information
•    Consider the implications of actions to be taken for the customer / the effect of actions on the customer
•    Understand the immediate consequence and impact of activity on the customer
•    Gather important information regarding third-party issues and report to GM: Financial Operations
•    Respond to customer queries in line with set guidelines
•    Attend to and resolve all customer queries or escalate unresolved queries timeously

Project Management 
•    Act as project manager for the ECW/partner daily settlement files through Globalscape into the Money Map vendor reconciliation tool
•    Develop and drive the execution of agreed projects 
•    Drive the implementation, tracking, monitoring and compliance of Projects
•    Contract management in line with Procurement Policies
•    Co-ordinate project reporting
•    Ensure effective implementation of the integrated project management model 
•    Risk management
•    Manage all initiatives involving third-party settlements and provide guidance to the MFS team in this regard  

 Business Analysis
•    Perform Business Analysis MTN SA Business Analysis in line with the methodology and guidelines
•    Identify ways to fine tune policies, processes and systems in line with changing work practices
•    Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems 
•    Design, Analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness
•    Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance 
•    Ensure that benchmarking is conducted with other companies and organizations within and outside the industry. 
•    Identify and implement innovative ways to use minimum resources to achieve maximum outputs

Supervisory / Leadership / Managerial Complexity:  
•    Identify and develop process and systems improvements 
•    Feed information through to relevant stakeholders regarding customer needs, opportunities and possibilities to improve processes, technology, quality, customer service and increase profitability
•    Suggests concrete ways to improve productivity, and improve value chain members utilisation
•    Strive to automate processes and procedures wherever possible
•    Apply market research in an optimal way to continually improve processes and procedures
•    Recommend creative and innovative solutions to enhance MTN SA’s performance
•    Establish sound relationships with all stakeholders
•    Encourage continuous service improvement
•    Implement cost-saving and revenue generating activities
•    Live the MTN Brand and its values
                                                                                   
Role Complexity:  
•    Ad hoc projects as required
Lateral Dimensions: These indicate the areas where the individuals could contribute uniquely in addition to the indicated duties, as well as how they could be affected by others or circumstances not necessarily under their control.
Creativities (improvement/innovation inherent)  
•    Support to the business.
•    Self starter. Use own initiative to resolve complex issues and do not wait for feedback sessions to make progress. Consult GM immediately for resulotion as speed of execution is critical.
•    Continuous innovative thought in order to improve/integrate new products and services into the network.
•    Appy research and development in an optimal way in order to add as much value as possible to all areas of the business.
•    Proactive research and speedy communication of results and recommendations to the relevant areas to build a competitive advantage
•    Recommend, to the GM: Financial Opertaions, innovative solutions to enhance MTN’s performance
•    Deploying resources in the most effective way
•    Make continuous improvements at system, process and procedure level
•    Proactively seek information on business issues which may affect the why in which strategies are operationalised.

Vulnerabilities (control span) 
•    Correctness and accuracy of data (data integrity)
•    Data captured incorrectly
•    Missing documentation
•    Poor planning and coordination could impact on the success of events
•    Reliance on the stability and availability of systemsNon-achievement of turnaround times
•    Non-compliance to quality standards
•    Incorrect procedures implemented
•    Variations to work not detected quickly enough thereby impacting on quality / performance
•    Incorrect reports / report formats
•    Breach of confidentiality

Collaboration:  Refers to formal and informal relationships
Responsibility towards:
•    Direct reports: None (Future planning underway due to workload of Division)
•    Key customers: Third Parties, MTN MFS IS department, Group, internal and external auditors; Reporting, Vendors
•    Key suppliers: Third Parties, Various MTN departments cost centre managers, Financial Planning, external Auditors, Banks and Creditors
•    Relations, etc.: Third Parties, MTN Reveneue Assurance, MTN Internal Audit, MTN Compliance, MTN Finance, UBank, Regulators

Discretionary Space: The degree to which individuals are allowed to exercise independent thought and judgment.
Independent thought and Judgment:                                                               
•    Compile reconciliations and make suggestions of write-offs and journals to be processed for account adjustments
•    Resolving queries on reconciliations within company policies and accounting principles relating to third parties, insurance and intercompany
•    Check validity of documents against policies and procedures for payments, before authorising same.
•    Suggest to IT to improve systems
•    All work is done according to practical, clearly structured work procedures
•    Make decisions to drive immediate response times
•    Use information to deliver in-built excellence
•    Make judgement calls to ensure front-line service delivery, quality and excellence
•    Prioritisation of work
•    Decisions made to minimise waste 

Authorities:
•    As per level of delegation

Minimum Requirements
Global Education Standards (5):
•    3 year Degree / Diploma in Financial Management / Accounting / Internal Auditing or related
•    Database Analytics knowledge 
•    CA Advantageous
•    Fluent in English and one other official South African language.

Global Experience Standards (5): 
•    Minimum of 5 years’ experience in Finance; with experience in supervising/managing others
•    Experience working in a medium to large organization  

Training:
•    Leadership Management courses

Competencies:    
Head – Big Picture Focus (20)
•    Conceptual Thinker  –  Executes tactical plans to achieve strategic requirements
•    Problem Solver  –  Has the mental agility to identify and solve relevant business challenges
•    Improvement  Driver –  Executes and identifies opportunities for commercial innovation and continuous improvement

Heart – Emotionally Intelligent (30)
•    Culture and Change Champion –  Role models ethical practices by living the MTN values and vital behaviours for others to follow
•    Supportive People Manager –  Is self-aware and supports team capability development through opportunity creation for realising potential
•    Relationship Manager  –  Builds professional networks across teams through collaboration and cooperation

Hands – Results Focused (40)
•    Results Achiever –  Produces sustainable business results through ethical practices
•    Operationally Astute – Sets priorities, plans, organizes and co-ordinates the work of others

General working conditions (e.g. shift work, drivers license, specific tools, special clothing, environmental requirements, etc.)
•    Flexible working hours based on tight deadlines and timelines
•    Project driven environment

KPA Quality Standards
•    Reconciliation of accounts
•    Third-party settlements
•    Contrat negotiations with 3PP’s
•    Payments and e-cash management
•    Process and Procedure Effectiveness
•    Reporting
•    Quality Management
•    Customer Satisfaction / Customer Service
•    Project Management 
•    Business Analysis

Specialist – Digital Platforms. Technology Information

Mission/ Core purpose of the Job

Working closely with the MTN Executive Leadership Team and the Opco CEOs, the Executive:

1. Mission/ Core purpose of the Job

The Digital Platform Technology Specialist is a Technical lead who is responsible for a set of Digital Platforms that supports MTN’s Digital Products and Services. This role manages the architectural and design decisions that requires to be implemented with each initiative within the team. The Specialist is an executor as well as the subject matter expert on the deep technical details of each implementation/ initiative as per the agreed technical solution. The specialist will also control and ensure that the solution design is aligned and supported by the platform capabilities. The Specialist values simplicity and is not afraid to challenge and create awareness of technical constraints and procedures to achieve an Agile design. The Specialist  works closely with all team members to create a modular, scalable solution and or system design that addresses/incorporates the business and/or technical requirement as well as future architectural changes and designs. The Specialist will control the teams engineering practices in test driven development, continuous integration, and automated deployment. The Specialist  is a hands-on team member who actively assist and support the team to solve complex problems.

2. Context (Global influences, environmental / industry demands, organisational mission etc.)

Organisational MissionMTN is evolving from a mobile communications provider to a digital platform operator where innovation, operational and commercial excellence is critical for success. To excel today and sustain future growth, MTN must develop the required capabilities internally to provide the market and customers with EPIC experiences, products and services which fulfil the belief that everyone deserves the benefits of a modern connected life.To this extent the Online team are responsible for creating and operating digital platforms which bring our products and services to customers in the easiest and most seamless manner in the form of contextualised and personalised experiences available anywhere and anytime.The Online team are helping to bring about a transformational journey to infuse new capabilities, combining customer experience, data and digital technologies to MTN’s core connectivity business, emerging fintech and rich media offerings in order to digitise processes and innovate customer engagement.Global Influences / Environmental & Industry DemandsHighly dynamic and fluctuating Telecommunications industryHighly competitive market with new and established competitorsFast moving industryLegislative changesRapid pace of digitalizationPrevailing economic pressures affecting staff and customersFluid complexities of customer expectations and demands

3. Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)

Functional LeadershipControl and ensure the best implementation of the overall technological platform design to support the required Digital Product and/or Services.Guide cross functional vendor teams on technology strategy related to coding practices, continuous integration and automated deploymentResponsible for the detailed technical design of a platform that support the Digital Products and ServicesBe hands on and engage in coding to help the team to develop the solution and solve all surfacing problems at hand Identifies and removes technical impedimentsConstantly look for better ways of solving technical problems and designing the solution, not afraid of challenging the status quoOwns the roadmap for implementing the jointly agreed target state architectureManages software engineering practices for higher code qualityShare responsibility with other Technical leads for building reusable and scalable components Strategic inputAssist in providing input to the Digital Products and Services strategyAssist in Identifying key changes to the current digital systems from technological, commercial, business and consumer behaviour perspectives for input towards the larger Digital Products and Services Roadmap CollaborationWork closely with Tech Leads and developers of various teams to assess existing problems and to come up with process improvement solutionsDetect upcoming bottlenecks and production issues proactively and consult teams hands-on towards improved technical solutions.Thought partner with the other technical leads in story creation and acceptance criteria, and communicate tradeoffs effectively with Designers Planning & DeliveryParticipate in planning delivery time, code quality, and process efficiency improvement projectsExecute on plan by building coding standardizations and automating processes for the larger Digital Products and Services teamPerform daily tasks such as environmental health checks, disk space monitoring, and environmental status reports StakeholdersInterface with internal cross functional experts to anticipate customer needs and facilitate solutions development.Be seen as the technical expert on the in dept details of the Digital Products and ServicesCollaborate across functional teams within the Broader MTN SA team to enable the development of solutions necessary to drive the desired business outcomes for customers using Digital Products and Services.Survey developers and technical members of the organization to understand their main pain points in the coding and development process Governance and Risk ManagementEnsure compliance of all digital products and services with all regulatory, commercial and business requirements (e.g. Security, Fraud, TCF) Develop and manage the implementation of functional policies, standard operating procedures and best practices that ensure operational efficiency, accuracy, security, integrity and compliance with relevant laws and regulations.Manage partners and ensure all contracts are managed in line with procurement policies and standards, in order to drive compliance to set processes and procedures.Ensure system documentation is sufficiently detailed and up to date to ensure business continuity and prevent over-reliance on a few individuals People Leadership and Organisational Capability BuildingHold indirect reports accountable for the achievement of business plans and take corrective actions where necessary to ensure achievement of business objectives.Instil the Cloud engineering domain knowledge within the technical support team.Coach and mentor junior team membersAct as an ambassador and role model for the Technology by living the brand values and vital behaviours.Make environment the best place to work.Improve the employee engagement through the GCA/Sentimeter.Participate in the attraction, development and retention of Planning and Engineering talent.Assist in ensuring a culture of continuous evaluation and improvement.Drive a culture of high performance, accountability and consequence management. Financial ManagementSupport in obtaining approval for digital systems equipment configurations to be ordered from suppliers including cost control and full lifecycle costingSupport the Senior Manager in identifying and eliminating non-contributory expenditures

4. Job Requirements (Education, Experience and Competencies)

Education:B.Sc Computer Science or BEng (Electronic), or related educationExperience:Minimum of 3-6 years’ experience in area of specialisationExperience in Continuous Integration/DeliveryProficient in development languagesProficient in Mobile Application developmentExperience working in a medium to large organizationSeasoned developer or technical lead with deep insight into newest technologies and trends, Java/JVM, and nice to have experience with functional programming (Scala)Experience in developing and scaling high-quality eCommerce tech platforms in cross-functional product teamsExperience in Agile Development, with specific to a technology lead or expertExperience managing technical priorities within the Backlog Technical Skills:Seen as an expert within the technical components of the applications / domains / products / journeysCan make architecture and design decisions at an application and product levelDeep tech knowledge around platform architecture, frontend and backend frameworks and cloud; experience in coaching teamsUnderstands relationship with Product Owner, Scrum Master, Design Lead  and rest of technical teamStrong communication skills with ability to align the organization on complex technical decisionsActive coach and mentor whose goals are to grow and maximize the team’s potentialHigh energy and passionate individual who inspires teammates to reach their maximum potentialExcited about trying new solutions outside standard approvedEmbraces a culture of trust, free thought complete transparencyBrave and rebellious, willing to challenge status quoStrong communication skills with ability to communicate complex technical concepts and align organization on decisionsSound problem-solving skills with the ability to quickly process complex information and present it clearly and simplyUtilizes team collaboration to create innovative solutions efficientlyCompetencies:Head – Big Picture Focus (20)Conceptual Thinker – Executes tactical plans to achieve strategic requirements.Problem Solver – Has the mental agility to identify and solve relevant business challenges.Improvement Driver – Executes and identifies opportunities for commercial innovation and continuous improvement. Heart – Emotionally Intelligent (30)Culture and Change Champion – Role models practices by living the MTN values and vital behaviours for others to follow.Supportive People Manager – Is self-aware and supports team capability development through opportunity creation for realising potential.Relationship Manager – Builds professional networks across teams through collaboration and co-operation. Hands – Results Focused (50)Results Achiever – Produces sustainable business results.Operationally Astute – Sets priorities, plans, organises and co-ordinates the work of others.   Others:AdaptabilityAnalyticalComplex ReasoningCooperativenessCreativityCustomer CentricityIntellectual CuriosityOpen CommunicationOptimismRealistic ThinkingReflectiveRisk TakingSense of PurposeSocioemotional IntelligenceTeam OrientationTrust & Transparency

5. Authorities

As per MTN DOA

6. Collaboration (Formal and Informal Relationships)

Responsibility towards: Build professional networks across teams through collaboration and co-operation

Senior Consultant – Programme Management MUNA

Want to know more about us? We’ve got you! Please scroll to the end of the section to get to know us better.

JOB DESCRIPTION

The Senior Consultant Programme Management MUNA is responsible for the implementation of the Core modernization projects across all OPCOs ; ensuring that these projects are well coordinated with all requisite resources availed timely and projects delivered to specifications; on time; on budget and to the internal customer‘s expectations and satisfaction. The Senior Consultant is responsible for the coordination, direction, implementation and execution of the projects at hand.

Context 

MTN is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. The urgency for change has become more heightened amidst increased competitive intensity across all markets in which MTN operates.  The Group’s Technology function must therefore ensure the successful delivery in context of:

• Rapidly changing ICT environment
• The geographic complexity of MTN’s footprint across Africa and the Middle East
• Management of executive and local shareholder expectations across all 20 OpCos
• Achievement of top quartile operating efficiency and effectiveness through scale and common processes
• Driving growth through business intelligence and standardization to maximize business impact
• Initiating sustainable technology change across the infrastructure portfolio to further aid MTN in the achievement of parallel climate sustainability
• Ability to create a technological and emission reduction strategy in line with the company’s business requirements
• Enhancing MTN’s position as a leading connectivity and infrastructure player
• MTN’s strategy to build the largest and most valuable platform business across our regions
• Management of customer and supplier expectations
• Enhance MTN position as a leading network and system provider
• Constant dynamics and local challenges in the economic, regulatory and legal environments

Values

We at MTN are a purpose and value-led organization. At MTN, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, everyday. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us,

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

Live Y’ello

• Lead with Care
• Can-do with Integrity
• Collaborate with Agility
• Serve with Respect
• Act with Inclusion

RESPONSIBILITIES

The Senior Consultant will be accountable (in accordance with sound project management principles and guidelines) to achieve the following objectives: 

• Resolve all technical challenges as part of the scope and develop an integrated plan for cut overs
• Manage escalations up to executive level timeously 
• Effectively manage the vendors to meet roadmap commitments and timelines
• Ensures the delivery of projects (within the programme) according to project scope while effectively managing resources, time and budget. 
• Create and execute project plans and revise as appropriate to meet changing needs and requirements. 
• Monitor project plans including project organisation, timelines, contingency plans and resources. 
• Manage (when necessary) OEMs and supplier contracts in terms of agreed scope. 
• Monitor and co-ordinate the contributions of multi-disciplinary professional teams from various parts of the MTN business to delivery on projects. 
• Ensure that project meetings are appropriately facilitated, including all other project related meetings, workshops, steercos, etc. 
• Support, run and co-ordinate project management meetings and other committees as directed by the Programme head. 
• Ensures financial control of projects being managed (e.g. budgets, cash flows, certification of all payment certificates etc.). 
• Ensure the facilitation of all liaison matters with all project role-players (e.g. service providers) and internal stakeholders. 
• Deliver accurate and timely input into PMO and Network Design & Planning  project related reporting. 
• Oversee and/or coordinate the collection, compilation, and analysis of program activity data for program reports
• Ensure the successful tracking of the project risks. 
• Provide a continuous assessment of the progress of the program for evaluation and improvement
• Work with other program/project managers to identify risks and opportunities across multiple projects within the department as well as dependencies from other initiatives
• Develop, implement and manage the relevant training programmes for the Opco’s on new technologies

Key Deliverables 

• Fulfilment of the MUNA project scope and outcome targets 
• Project budget 
• Project reporting 
• Delivery of project objectives on time 
• Develop and input into dashboard reports 

Role Dependencies 

• Active support from the Group Network Design and Planning and PMO and Managed Operations functions
• Deep understanding of the MTN business strategy 
• Understanding of the OpCo technology, business and regulatory context 
• Timely decision making and reporting 
• Alignment of OpCo and Group strategy initiatives

Collaboration

Responsibility towards: 

• Key customers: MTN OpCos, Group CTO, Group CTIO
• Key suppliers: Key Technology Partners, Alliance Stakeholders, Relevant Industry Bodies

QUALIFICATIONS

Education:

• Minimum of 4 year tertiary degree 
• Relevant Project Management certification (e.g. Prince 2) 
• MBA or Masters advantageous
• Member of Project Management Institute (Optional)
• French might be a pre-requisite in some markets

Experience:

• Minimum of 5-8 years’ Project Management experience managing multiple Network or Enterprise-wide projects for large Telco organisations. 
• Previous experience deploying core network and MVI/IOT with other Non-Core domains
• Previous experience with NFV deployments advantageous
• Co-ordinating large Core network migrations between vendors advantageous
• Worked across diverse cultures and geographies advantageous 
• Experience working in a large organization 
• Outstanding working knowledge of change management principles and performance evaluation processes

Competencies:

• Excellent interpersonal skills and business acumen
• Effectively manage people, processes and projects to maximize efficient work within the Group function
• Innovation to improve value and efficiency 
• Effective team management skills and the ability to coach, mentor and motivate a team of technical professionals
• Ability to identify key issues in a situation and to think creatively and strategically in facing internal and external challenges.
• Very strong oral and written communication
• Excellent public relations skills to be able to function across multiple business lines in a multicultural environment
• Exceptional networking skills to build professional relationships 
• Outstanding communication and presentation skills to efficiently manage partners, customers and colleagues 
• Sound judgment, decision-making abilities and attention to detail
• Strong computer literacy with proficiency in MS Excel, Word and Power-Point
• Strong analytical and problem-solving skills 
• Good stakeholder management and relationship building

Other:

• Regional and International Travel obligations

ABOUT US

We are a purpose and value-led organization.

At MTN, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, everyday. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!

Specialist – TFLS Third Party and Partner Solutions. Technology Information

Want to know more about us? We’ve got you! Please scroll to the end of the section to get to know us better.

JOB DESCRIPTION

Mission
To formulate the strategy for 3rd party and partner ICT services (Managed Networks, Cloud, Security, IoT, Unified Communications ICT platforms, applications) and associated business processes to support Enterprise, Digital and Wholesale business unit. Assist the business units to engage customers at executive level to develop customer strategy and business cases for ICT products. Provide strategic input in compiling the end to end fulfilment (FAB) for ICT products.
Manage and provide oversight for the implementation all 3rd party and partner ICT solutions. Manage the planning and billing for all 3rd Party and partner ICT solutions. Plan, order and track delivery of all.. Ensure suppliers are paid timeously and ensure cost optimization. Facilitate transition agreements between parties when tenders are awarded.
 

RESPONSIBILITIES

Key Performance Areas
Task Complexity:

3rd Party and Partner ICT Solution Development
•   In-conjunction with the TFLS planning team, develop the ICT strategy for all ICT products (Managed Networks, Cloud, Security, IoT,    Unified Communications)
•   Source, develop and manage all 3rd party and Partner solution for ICT such that it complements MTN’s product/solution portfolio.
•   Plan, order and track delivery of all 3rd party ICT services (Managed Networks, Cloud, Security, IoT, Unified Communications). 
•   Technical management of 3rd party providers to ensure technology roadmap update, new product offerings, technical compliance and    network performance. 
•   Manage the Cost of sales budget for all 3rd Party services. Assist finance with the administration of the account. 
•   Reconcile 3rd Party monthly account on an ongoing basis – provide monthly reports/stats
•   Demand forecasting and managing of all 3rd party services
•   Compile monthly management reports of delivery
•   Inventory and Asset management of installed base for all services
•   Serving as the interface between customer facing entities and the various technical areas for the implementation for new ICT    products.
•   Undertake Technical Regulation assessments in order to take solutions to clients
•   Develop and continually Optimize the end-to-end process flow to ultimately ensure customer satisfaction
•   Gather and analyse product and service requirements from multiple customer facing entities.
•   Develop relevant documents as input to technical teams 
•   Provide feedback to requestor in the form of consolidated high-level solution documents, costing and timelines.

3rd Party and Partner ICT Relationships 
•   Build relationships with internal and external customers. Be a custodian for customer engagement across the business.
•   Implement a cross-functional team interfacing across multiple areas e.g.  PMO, IS, Network, Customer Experience, Marketing, Sales,   Product Development, MTN              Business, Wholesale, Regulatory and external parties (e.g. suppliers)
•   Build strategic relationships with key stakeholders (Internal/External) by developing a stakeholder strategy
•   Partner with relevant internal and external stakeholders to support and improve service delivery
•   Conduct regular CSAT surveys to monitor client satisfaction and develop improvement plans 
•   Work closely with sales team to understand demand of services in the Enterprise and Fixed markets
•   Design robust network architectures to ensure high quality of customer experience and high availability of services
•   Ensure effective and efficient service escalation processes are in place
•   Support aggressive market share programs. 
•   Reconcile monthly accounts on an ongoing basis – provide monthly reports. Reconcile penalties due by third parties
•   Manage all administration for all third-party orders
•   Control all national TFLS records by pursuing outstanding acceptance documents, and capturing data on remedy
•   Hand over investigations/ad-hoc reports to TFLS suppliers and follow up on them. 
•   Ordering of all service requests (RFQ’s, RFO’s, Relocations, Changes, Cancellations, etc). RFQ’s to be placed within 3 working    days of site release from TFLS planning 
•   Managing all third-party feasibilities such that 48-hour turnaround is maintained

New Opportunities and Business case development  
•   Develop and manage all new business opportunities that requires 3rd party engagement. Maintain capacity and functionality (and    Business) requirements timeously and ahead of traffic needs for the enterprise network
•   Translate core and access leased line design requirements into supplier requirements
•   Optimisation of the unified Communication and IoT offerings
•   Strictly follow and ensure team compliance of relevant policies and procedures
•   Ensure effective SLA strategies are in place to support the business
•   Implement proper controls and processes to minimise revenue leakage
•   Ensure proper project controls are in place to manage financial and operational risks across the business

E2E business process development
•   Map out the E2E fulfilment, assurance and billing processes for all 3rd party services
•   Ensure system integration in the OSS, BSS and NSS
•   Create documentation and reports
•   SLA management for delivery and support
•   Manage all escalations and route caused analysis
•   POCs for new technologies
•   Responsible for all customer specific solutions.

Business Analysis
•   Perform Business Analysis MTN SA Business Analysis in line with the methodology and guidelines
•   Identify ways to fine tune policies, processes and systems in line with changing work practices
•   Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems 
•   Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness
•   Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance 
•   Ensure that benchmarking is conducted with other companies and organizations within and outside the industry. 
•   Construct business cases for initiations proposed by the business. Research and consider best practice, local conditions, trends,    as well as competitor activity
•   Identify and implement innovative ways to use minimum resources to achieve maximum outputs

QUALIFICATIONS

Education:
Matric
B Tech Degree or National Technical Diploma

Experience:
Over 5 years in Telecommunications within knowledge and experience in 3rd party and partner management. Ability to set-up and manage partnership agreements. Able to engage procurement, financial, account team and or service management areas. 

Administrator – Systems and Processes. Technology Information

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JOB DESCRIPTION

Mission
To provide support to the Technology Fixed-Line Services (TFLS) regional teams on common fulfillment system issues (e.g. Remedy WFM, EOMS) and audit the implementation of the fixed-line delivery processes across the regions.
 

RESPONSIBILITIES

Key Performance Areas:

Operational
•   Monitor implementation, integration, and adoption of fixed-line delivery processes across all regions
•   Provide support to the regional teams on common system issues experienced on TFLS systems (e.g. Remedy WFM, EOMS)
•   Engage the Technical Project Leads (TPLs) to determine whether delivery delays are system or process related
•   Log and track implementation of change requests for system enhancements to delivery workflows
•   Engage systems vendors to expeditiously correct system defects
•   Responsible for monitoring the fixed-line delivery backlog 
•   Conduct regular follow ups with TPLs for aging open activities on TFLS systems
•   Support head office service delivery team with system and process challenges
•   Continuously strive to identify opportunities to streamline fixed-line delivery
•   Implement effective stakeholder engagements
•   Act as an SME in workshops related to TFLS fixed-line delivery systems and processes
•   Assisting new vendors with obtaining System access on all fulfilment systems (such as WFM, EOMS, REMEDY).
•   Support all UAT requests for any system changes.

Reporting
•   Produce daily, weekly, monthly reports
•   Prepare ad hoc reports
•   File and store all reports

Query Resolution
•   Respond to all fixed-line delivery related system or process queries received
•   Investigate and find practical solutions to queries
•   Log queries with system vendors for resolution
•   Respond to queries timeously (48 hours)
•   Escalate unresolved queries after 48 hours
•   Provide suggestions and recommendations for process improvements within fixed-line delivery
 

QUALIFICATIONS

Education: 
• Minimum of Matric
3-year National Diploma in related field is advantageous

Experience:
•Minimum of 1 year service delivery experience within telecommunications.

Administrator – Commissions

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RESPONSIBILITIES

Commission Processing
• Prepare all commission payment packs made to trade customers in accordance with the agreement
• Verify customer’s percentages/discounts against the Trade customer’s various commissions and rebate agreements.
• Ensure that the final remittance amount agree with the raw data, fluxes (13 months trend) and INFOSP
• Prepare monthly presentation and creditors reconciliations
• Analyse the movement of the trend for activation percentage and or revenue generated
• Ensure timeouts pay-outs of commissions and are in accordance with trade customer’s agreements
• Participate in all identified commission projects
• Ensure that all trade customers’ commission changes are updated.
• Download customer data on the SFTP site within the agreed SLA’s
Claims Management
• To process and ensure that all customer claims are processed within the agreed SLA’s and in accordance with set standards (policies and processes).
• Keep track of all claims as received from all stakeholders
• To be up to date with the most current information required, promotions and contracts to perform your responsibilities effectively.
• Ensure that SOH report on MTN system is not more than the quantity claimed for Price protection
• Ensure that all channel development claims does not exceed the maximum limit for the year
Customer Relations and Satisfaction
• Liaise with the various customers on their finance and service/support requirements
• Resolve complaints and escalate queries with regards to Financial Control and Support function.
• Provide input on request from other MTN functional areas.
• Align service delivery to changing environment
• Understand customer needs and develop and fine-tune systems accordingly
• Ensure customer needs and requirements are satisfied through appropriate systems / processes / procedures
• Adopt a proactive approach to prevent problems from arising in the future
• Drive continuous improvement as an important element of service delivery
• Ensure that the Customer send their monthly statement by the 7th of every month
• Conduct meetings with the customers to resolve matters concerning the accounts
• Follow up on unpaid invoices and outstanding documents
• Customer Queries must be resolved and follow up with the customers done within 48hours

Work closely with KAM to ensure risk in managed and sales are maximised
• Liaise with Trade Partners to ensure timeous submission of claims, invoices and statements
• Send the customer remittance of all payment made
• Keep the KAM updated on all correspondence send to the customers
Month end Requirements
• Ensure accurate accrual of claims and commission according to the agreed SLA’s
• Ensure compliance with International Financial Reporting Standards (IFRS)
• Reconcile claims as per agreed SLA’s
• Prepare individual and consolidated presentation for the channel
• Reconcile payment and accruals (auditors account) within the agreed SLA’s
• Prepare commission Insights/stack for review
• Analyze commission trend and provide reasons for the movement
• Prepare claims and commission journal to be uploaded by the supervisor
Information sharing and reporting
• Report on a monthly basis to the Supervisor: Financial Control and Support on the performance of the account allocated and outstanding contentious audit issues
• Prepare ad hoc reports on request
• Keep abreast of technical updates relating to statutory and Consumer Shared Services issues and ensure compliance.
Compliance Assurance
• Ensure compliance with International Financial Reporting Standards (IFRS)
• Adhered to all Consumer Shared Services Department’s policies, procedures and processes.
• Ensure adherence to applicable PPP’s and POPI act, further and in line with this to ensure a financially viable Financial Management Department is intact
• Maintain a soft copy filing of all claims and commission documents
• Ongoing review Trade customer’s agreement and prepare a commission summary schedule.
• Assist with the Financial audits

QUALIFICATIONS

Education:
• Matric plus 3-year Degree in Accounting / Internal Auditing or related
1. Global Experience Standards
• 2 years Customer Service experience
• Experience in Microsoft Office: Excel a must
• Experience working in a medium to large organization

Consultant – RAFM Business Design Authority. Group Revenue Assurance and Fraud Management

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JOB DESCRIPTION

We at MTN are a purpose and value-led organisation. At MTN, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, everyday. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life. 

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

Live Y’ello

• Lead with Care
• Can-do with Integrity
• Collaborate with Agility
• Serve with Respect
• Act with Inclusion

MTNs purpose is to enable the benefits of a modern connected life to everyone. The MTN Group Strategy is anchored in building the largest and most valuable platform business with a clear focus on Africa. This rests on a scale connectivity and infrastructure business – mobile and fixed access networks in the consumer, enterprise and wholesale segments. 

Within the changing tax, financial, regulatory and governance environment Assurance Excellence must therefore ensure successful delivery in the context of:

• Diversifying telco-to-techco landscape.
• Constant dynamics and local challenges in the economic, regulatory and legal environments and evolving industry ecosystems.
• Industry Best Practices as supported by governance, risk management, audit and control standards bodies
• Achieving top quartile operating efficiency and effectiveness through scale and common policies and processes.
• Driving growth through business intelligence and standardization to maximize business impact.
• A fast-evolving industry risk environment with the need to apply agile risk management principals and related exponential technologies addressing proactive assurance and the material threat of cyber-crime to MTN’s future strategy and performance.
• Multi geographic landscape and cultural context.
• Matrix management of the senior team within RAFM with delegated ownership of a strategic plan for the execution of objectives.
• Management of demanding customer and supplier expectations.
• Enhancing MTN reputational position as a leading secure, reliable and safe network and system provider at OpCo level.
• Assisting the MTN Board and EXCO in protecting the assets, reputation and sustainability of the organisation for MTN to accomplish its objectives.

RESPONSIBILITIES

The RAFM Business Design Authority role will be accountable to achieve the following objectives:

Strategy Implementation 

• Provide input into the creation of sub-departmental strategy in line with overarching departmental goals for Revenue Assurance and Fraud Management associated with process, systems and technology risk and control design related input to MTN Group’s Revenue Assurance strategy.
• Ensure effective alignment of sub-departmental strategy by means of influencing the direction, structure, business plans and providing quality assurance and support to Manco and Operating Companies.
• Conduct extensive research, propose to management and implement industry best practice business process, systems, technology and platforms fraud prevention and detection. 

Operational Delivery

• Support the business including commercial, finance, technology and platforms related process, risks and control input to MTN Group’s Revenue Assurance strategy.
• Research and analysis of business trends, assurance standards, governance risk management and controls in all verticals, providing advice to MTN Group RAFM and OPCO counterparts to improve internal control coverage, knowledge, awareness and contribute to risk management and assurance readiness.
• Oversight and facilitation of audit reporting and improvement of general control, application control and operating controls within MTN Groups’ OSS/BSS/ESS/Fraud architecture and strategy.
• Analysis, insight and management of commercial, finance, technology and platforms-related leakage risk insight and dissemination that allows MTN to effectively manage its processes, systems, technology, infrastructure and supplier relationships in recovery and prevention of loss.
• Improving awareness and influencing of MTN Group and OPCO RAFM stakeholders in relation to commercial, finance, technology and platforms leakages and risks incurred through ineffective process, systems, technology and platform design, implementation and use.
• Own and manage the RAFM risk and control universe in an agile manner.
• Identification, design and implementation management of improvement to MTN Group Business Process, Systems and Technology infrastructure as far as leakage risk mitigation is concerned.
• Input to and documentation of best practice for use in MTN Group Technology, Procurement and Legal teams when introducing a vendor that supports MTNs revenue systems, to ensure leakage risk is effectively understood and mitigated.
• Understanding, audit and reporting of Cyber-crime risks to MTNs systems within Revenue Assurance and Fraud Management, working in a collaborative manner with Group IS Security in proactive mitigation of cyber-crime risk.
• Input into the portfolio of Revenue Assurance and Fraud Management technologies within MTN Group, ensuring that the selection, design, implementation, performance review and roadmap definition of these assurance systems are effective.
• Design, implementation, and management of RAFM Product, Systems and Technology frameworks for RAFM Manco and OPCO organisations to use in the effective, implementation, maintenance, and support in their day-to-day operations.
• Ensure embedded systems and processes are effective and drive reduction and mitigation of financial fraud risk and enable the employees and business to denounce any irregular activities.
• Manage, facilitate and drive the continuous testing on the design and effectiveness of these key internal business management controls, systems and processes for fraud detection and prevention.
• Establish agility to incorporate changing risks, customer requirements, different governance models, etc.
• Explore more efficiencies in Business Process Automation.
• Facilitate internal Group discussions on the development of Best Practices for Revenue Assurance and Fraud Management as they apply to MTN.
• Manage the introduction of Best Practices into the local operating companies, ensuring quality and timeliness of the deliverables are achieved through effective management of this projects.
• Align to the governance requirements of the organisation insofar as they relate to Revenue Assurance and Fraud Management.
• Documentation of governance compliance needs that can be used as a reference document for plans and improvement relating to Revenue Assurance and Fraud Management.
• Deliver the communication of governance compliance requirements that require Revenue Assurance and Fraud Management Best Practise use and compliance.
• Influence Group and operating company representatives and owners to plan for the introduction and compliance of governance standards relating to Revenue Assurance and Fraud Management.

Technology and Innovation

• Understand the role of automation in risk assurance and support in driving automation awareness and adoption initiatives.
• Support with Designing robotic process automation (RPA), machine learning (ML), artificial intelligence (AI) use cases.
• Strong Appreciation for how technology can be used as a key enabler for RAFM risk mitigation activities. 
• Strong appreciation for Telecoms technology and architecture evolution in regards to GSM Core Network, LTE , 5G, Charging/Billing, provisioning, cloud and big data etc.
• Support the innovation process journey of initiation, developmental and implementation/termination of innovations. 

Role Dependencies

• Active support from the Senior Manager
• Understanding of the respective OpCo business contexts and the financial fraud risks associated with these
• Alignment with OpCo Revenue Assurance and Fraud Management
• Skilled and experienced suppliers/specialists to support and safeguard functions

QUALIFICATIONS

Education:

• Minimum 3-year Bachelor of Commerce Degree (Business Information Systems/Informatics) /Accounting/Finance/Bsc Computer Science/Engineering
• Post Graduate Qualification – CISA/CISM/CRISK/MBA/CA.SA (advantageous)
• English (advanced)
• French (as an advantage)

Experience:

• Minimum 5 years’ experience at either senior specialist or management level, in risk management or audit activity, with at least 5 years exposure to the Telecoms industry, in a medium to large organisation
• Deep understanding of the telecoms
• Deep understanding or experience of risk management or audit principles
• Understanding of emerging markets is advantageous

Capabilities:

• Conceptual Thinker, Problem Solver, Improvement Driver
• Culture and Change Champion, Supportive People Manager, Relationship Manager 
• Results Achiever, Operationally Astute

Functional Competencies:

• Technical Assurance
• Revenue Assurance Operations
• Risk Management 
• Consolidation and Reporting
• Fraud Management

Technical Competencies:

• Deep mobile telecom and associated technologies.
• RAFM systems and tools, Business Intelligence, AI & ML systems.
• Understanding of Databases, Big Data and centralised concepts.

Skills:

• Systems Analysis and Design
• Process Engineering
• Business and Financial Acumen
• Critical Finance Thinking
• Finance Operation / Process Mindset
• Trusted Business Advisory
• Leverage Financial System Capabilities
• Market Knowledge and Contextual Understanding
• Data Analysis, Interpretation and Visualisation
• Research and Development
• Project Management

Behavioural Qualities:

• Influencing and Impact
• Change and Conflict Management
• Building Strategic Relationships / Networking

Other:

Regional and International Travel obligations

Auditor – Technology Audit

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JOB DESCRIPTION

MTNs purpose is to enable the benefits of a modern connected life to everyone. The MTN Group Strategy is anchored in building the largest and most valuable platform business with a clear focus on Africa. This rests on a scale connectivity and infrastructure business – mobile and fixed access networks in the consumer, enterprise and wholesale segments. 

Within the changing audit, regulatory and governance environment the role must ensure successful delivery in the context of:

• Diversifying telco-to-techo landscape
• Evolving industry ecosystems
• Multi geographic landscape and cultural context
• Shifting audit landscapes 
• Sophisticated fraud schemes and systems
• Omnipresent cybersecurity threats and attacks
• Evolution of Audit approaches to include multiple lines of defence
• Driving growth through business intelligence and standardization to maximize business impact
• New imperatives concerning data privacy and security and building strong digital trust partnerships
• Constant dynamics and local challenges in the economic, regulatory and legal environments 
• Mitigating risks, and safeguarding security through business intelligence to maximize business impact
• Management of demanding investor, customer and supplier expectations 
• Enhancing MTN reputational position as a leading secure, reliable and safe network and system provider at Group, Platform Business and Markets

We at MTN are a purpose and value-led organisation. At MTN, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, everyday. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life. 

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

Live Y’ello

• Lead with Care
• Can-do with Integrity
• Collaborate with Agility
• Serve with Respect
• Act with Inclusion

RESPONSIBILITIES

The Auditor: Technology role is responsible to achieve the following objectives:

Audit Management 

• Assist the Senior Manager in the execution of technology systems and processes audit plans, to identify risks and vulnerabilities in control areas and to ensure that processes and systems comply with company policies, and statutory and regulatory policies.
• Serves as an active member of the audit team directly executing medium/high priority/risk internal audits on the technology systems and processes: through analysing reports and logs, conducting system and process audits, testing, preparing database updates, providing status reports and preparing final audit reports on assignments carried out, in line with internal audit standards and methodologies.
• Ensure that audits and assessments consider the effectiveness of the control areas, such as: application controls, cyber and information security, change management, business resilience and disaster recovery reviews, IT project management, IT project governance, IT risk management, information technology systems and infrastructures process and control reviews.
• Measure/evaluate technology systems and processes compliance to statutory and regulatory requirements and the company’s policies and procedures.
• Track and follow up on audit findings and update respective trackers and stakeholders regularly. 

Audit Advisory 

• Provide analysis on technology systems and processes internal audit data, identifying vulnerabilities in IT systems and internal policies, trends on IT systems failures, inconsistencies, weaknesses in the control areas. Report these findings to management with recommendations on possible mitigations and enhancements.
• Recommend changes to IT systems and processes, based on internal policies, best practice and continuous change in available technologies.
• Provide recommendations on improvements to ensure an increasingly robust internal audit processes, which aims to reduce technology and information security risks.
• Carry out regular, comprehensive and holistic information security and IT systems control assessments, to identify risks and areas that need focus.
• Keep up to date with new technology solutions to mitigate/change IT systems security vulnerabilities and provides reporting on these solutions.
• Maintain relationships with management of assigned functional/business units to provide a value-added service.

Reporting 

• Assist the management to provide oversight on OpCo reporting, OpCo coordination, OpCo support and OpCo Technology Audit operations.
• Assist with compilation of reports for reporting and Audit Committee engaging various stakeholders in Opcos to ensure a comprehensive report. 

Key Deliverables

• Conduct Audits
• Audit Findings Tracker
• Audit Findings Report
• Consolidated Audit Committee Report

Role Dependencies

• Understanding of the Audit plan
• Active support from the Senior Manager
• Understanding of the respective technology and business contexts and the risks associated 
• Intra-functional collaborations with Group Risk and Compliance 

QUALIFICATIONS

Education:

• Minimum 3-year Diploma Engineering, Information Systems and Computer Systems/Science 
• Preferred, 4-year Bachelor of Engineering/ Information Systems and Computer Science/ Bachelor of Science
• Preferred, CISA / CISSP

Experience:

• Minimum 3 years’ experience in internal audit, specifically in IT system and processes audits
• Experience in presenting audit reports to senior stakeholders
• Data gathering, research and analytical abilities to develop insightful conclusions
• Experience in supervising and coordinating output 
• Experience working in a medium organisation
• Experience in working under pressure and delivering under tight deadlines

Key Technical knowledge:

• Active Directory 
• Firewall  and routers 
• Network Security
• API security 
• Cloud security 
• Endpoint security
• Knowledge on various OS’s (windows, Linux, Android, iOS, DA’s etc) 
• Experience using various security tools 

Capabilities:

• Analytical Thinker, Problem Solver, Operational Value Creator
• Culture and Change Champion, Supportive People Manager, Relationship Manager
• Results Achieve, Operationally Astute

 Skills:

• Organisational Awareness
• Business Acumen
• Data Presentation and Communication
• Strong Investigations Skills – preferably in the context of Technology
• Project Management
• Customer Focused
• Negotiation
• Report Writing

Supervisor – Payables Lease and Other Recoveries

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JOB DESCRIPTION

Key Deliverables
• An understanding of Leases and all associated charges
• Drive the loading of Revenue Leases and processing of invoices
• Reviewing the revenue recovery recons (revenue recoveries / revenue share)
• Liaising with AP Team regarding creditors amounts due (if amount is due from suppliers) – Revenue recoveries and revenue share
• Preparation of balance sheet recons
• Month end variance analysis on BRC accounts
• Drive Issuing of Statements/Invoices to Lease Customers for revenue recoveries / revenue share

Follow up of outstanding payments with customers (recoveries)
• Liaising with business units on changes of Revenue Leases
• Liaising with Lease Customers on Reconciling Items. I.e. Completeness + Accuracy of Leases Invoiced
• Liaising with Real Estate Team regarding revenue recoveries on sub-leases
• Reviewing of interconnect set-off reconciliations
• Driving the timeous submission of interconnect due to and from MTNSA
• Liaising with the revenue team on interconnect charges to be set-off
• Dealing with Queries in relation to revenue recoveries, revenue share and net interconnect charges
• The ability to work in team with multiple stakeholders through MTNSA
• Building a high-performance team to support the function.

People Leadership and Organisational Capability Building
• Checking and reviewing subordinates’ submission to ensure accurate, complete, and timeous submissions
• Driving the daily activities and submission to ensure quality deliverables submitted timeously
• Developing and training staff with regards to specific duties inn portfolio
• Discussion of KPI’s and with regular feedback provided in monthly feedback session
• Scheduling of regular monthly meetings with subordinates and driving the capturing on HP online
• Management of admin duties (KPI’s approval of leave, etc)
• Ensure a culture of continuous improvement.
• Drive a culture of teamwork, high performance, accountability, and consequence management

QUALIFICATIONS

Education:
• B. Comm / CIMA / Similar degree (non-negotiable)
• CA (SA) advantageous
Experience:
• Financial Accounting / Management accounting role in a medium to large organization
• At least 2 years’ experience in a similar position, in dynamic and fast-moving industries. Telecoms experience an advantage
• At lease 2 years of financial accounting with revenue accounting advantageous
• Financial systems knowledge and skills – Oracle, Hyperion, ERP system
• Complex Reconciliations Skills
• Experience in engaging with multiple stakeholders (Internally) and externally (Customers, suppliers, auditors, etc.)

Administrator – Billing

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JOB DESCRIPTION

Operational Planning
• Liaising with relevant areas when necessary to ensure delivery of required solutions, customer experience and SLAs. Initiate corrective actions where applicable.
• Manage daily activities and bill run tasks to ensure the bill run deadlines are met.

Ensure timeous and accurate bill delivery.
• Ensure MTN SA customers billing data integrity maintained and updated timeously.
Billing Management
• Assist with end-to-end bill runs, including online and mobile platforms and processes.
• Manage and control the end-to-end billing process – account management, and query resolution.
• Manage billing queries, ensuring accurate and timeous resolution as per agreed turnaround time to ensure accurate bills.
• Manage the fixes of all system integration failures daily, validating reports to eliminate any failure patterns, initiating incident report with all internal stakeholder and ensure resolution and permanent fix (24hr support to the business in this area).
• Assist with system data clean-up – ensure data integrity compliance with system requirements.
• Provide feedback and input on monthly variance reports

RESPONSIBILITIES

Query Management
• Perform detailed Root Cause Analysis on the Billing Adjustments.
• Investigate and prepare adjustments for review and approval.
• Manage and control the query management logging systems, ensuring that queries logged are actioned and completed within agreed KPIs and ensuring correct query resolution and feedback to initiator (24hr support to the business in this area).
• Prepare account reconciliations for both internal and external customers.
• Attend customer meetings and provide timeous feedback on queries.
• Manage the daily query queues to ensure query resolution within agreed SLA’s/OLA’s.
• Liaise with internal and external customers to ensure root cause of issues are addressed and corrected.
Quality Control
• Following clear and linear procedures of problem solving, monitor system performance through root cause analysis.

• Assist with quality checks on bill run during the billing month to highlight potential problems/errors.
• Perform quality checks on PDF’s generated post bill runs, highlight problems and escalate/resolve if possible.
• Assist with quality checks on data generated during bill run and report to supervisor for authorisation to supplier to commence printing/mailing.
• Assist with quality checks at supplier (printing and mailing) throughout the process to ensure minimum/zero error.

Month End Procedures
• Prepare for review the debtors age for the billing customers with commentary on collection activities.
• Capture/import invoices for the billing area, where applicable.
• Print invoices for authorisation and distribution.
• Prepare/run statements for customers on a monthly basis and save in PDF format.
• Distribute PDF invoices, information exchange (where applicable) and PDF statements based on contractual requirement/operator requirements.
• Prepare and provide the monthly provisions and accruals.
• Ensure all billing transactions have been completed before month end close.

Product and System Changes
• Update and manage packages and system changes as per the business units’ guidelines.
• Liaise with the products and services team to ensure that the configuration of products are in line with the MTN products and services of MTN SA.
• Ensure system update and changes are timeously actioned to ensure accurate billing.
Stakeholder Relationships
• Attend to all vendor and customer queries timeously.
• Ensure customer needs and requirements are satisfied through appropriate systems/processes/procedures.
• Adopt a proactive approach to prevent problems from arising in the future.
• Initiate change to continually improve all aspects of service delivery.

QUALIFICATIONS

Education
• Grade 12, 1 year certificate would be an advantage
• Fluent in English and language of country preferable
Experience:
• Minimum of 2 years’ experience in specialisation; with experience in managing stakeholders
• . Experience working in a large organisation
• At least 2 years’ experience in a billing environment, in dynamic and fast-moving industries
• Minimum of 1 year experience in the Quality Assurance environment
• Experience in Data Analytics (Advance Excel, Reporting, PowerBI)

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All the best with your applications.