Nedbank Vacancies - Vacancies with Collen

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NDCRS Agent

Requisition Number and Contact Details

REQ # 122311

Talent Acquisition Consultant – Saranya Govender

Location – Sandton

Job Family

Credit

Career Stream

Credit Collections

Leadership Pipeline

Manage Self: Operational

Job Purpose

To assist in the implementation of internal strategies and processes of the legal department in Nedbank Retail Recoveries, including the successful commencement of legal proceedings in the Magistrates Court, ensure the service of summons and through the disturbance of prescription secure the banks claims, lodge default judgment applications, reply to court queries. To ensure building and maintaining of lasting relationships with all stakeholders, clients, sheriffs and support functions. To implement the banks best legal recoveries strategies and processes to contain and reduce legal recoveries risk. Ensure that NRR internal recoveries department outperform external vendors at a lower cost.

Job Responsibilities

Commencement of legal proceedings

Peruse documents of defaulting debtors. Identification of matters about to prescribe and prioritize. Instruct trace on the debtors. Draft 129 notices. Follow up on 1st notification notices. Draft summons. Peruse returns of service. Draft relevant court affidavits. Draft request for default judgment. Index and paginate documents to court. Reply to court queries. Draft letters to the sheriff. Attend to follow up with sheriffs in respect of service. Attend to upload court documents.　 Accurate balancing of assigned accounts. Ensure accuracy of client invoices. Keeping accurate records. Follow up on invoices.

Managed process

Adhere to processes by following the prescribed steps and suggesting improvements or amendments to process documents. Operate within budget by following lean process management with all resources and demonstrating respect for resources. Fulfil compliance requirements by following the prescribed process document steps that have been formulated in accordance with all relevant policies; procedures and standards. Minimize risk by following and adhering the prescribed process document steps. Resolve work obstacles by providing solutions for de-raiders that threaten the effectiveness of business continuity and developing and utilizing contingency plans.

Improved Human Resources Business Processes

Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).Participate and support corporate social responsibility initiatives for the achievement of business strategy (e.g.. training/awareness on digital forensic examination to external parties on pro bono basis). Identify opportunities to improve or enhance processes by identifying and recommending improvements to tools; policies and procedures to add value to Nedbank. Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting implementation of tools; policies and procedures.

Other Job Responsibilities

　Managed Self

Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions. Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders. Ensure that own contribution and participation contributes to the achievement of team goals. Create and manage own career through guidance and support of management; department and colleagues. Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers. Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced, and certifications obtained and/or maintained within specified time frames. Ensure knowledge management; continuity and team success through constructive participation in a diverse team and sharing knowledge with team.
•　Managed Policy and Process Adherence
Manage portfolio by tracking performance and reporting on recovery on monthly basis. Utilize resources within target levels by limiting stationary use and personal telephone/internet/social media use. Manage quality and quantity of portfolio by checking accuracy and adherence to policies; procedures and standards. Ensure stakeholder/vendor compliance to guidelines by monitoring milestones against timelines. Mitigate risk by complying with legislative requirements; policies and procedures. Identify inefficiencies and shortcomings in processes by identifying areas of improvement based on systems; client and vendor feedback; legislation and industry trends.

Minimum Experience Level

1-3-year experience in credit recovery of which 2 years should preferably have been in a banking/financial environment.

Essential Qualifications – NQF Level

Matric / Grade 12 / National Senior Certificate

Preferred Qualification

Paralegal qualification

Technical / Professional Knowledge

Administrative procedures and systems
Data analysis
Microsoft Office
Relevant regulatory knowledge
Business writing skills
Compliance Knowledge
Relevant Nedbank Human Resources policies and practices

Behavioural Competencies

Building Customer Loyalty
Communication
Decision Making
Energy
Stress Tolerance
Driving for results

CDH Support Desk

Requisition Details & Talent Acquisition Contact

REQ 134939- Tshego Semenya

Location: Sandton

Closing date: 2 August 2024

Cluster

RBB

Career Stream

Administration, Transactional Processing and Production

Leadership Pipeline

Manage Self: Technical

Position

CDH Support Desk

Job Purpose

We are looking for a strong detail-oriented individual as a Tier-3 (‘last line of defence’) Helpdesk/Support Desk specialist who has the skills and competencies to quickly ramp up to SME level on systems categorised as enterprise assets.

The objective is to support the resolution of incidents affecting Business Users and Clients through investigations of client data, business rules, and system behaviour.

Job Responsibilities

Manage support tickets logged for data-driven systems via the Tier-3 Helpdesk.
Ensure that incidents logged are closed within the SLA times.
Own/Contribute to the department knowledge base by enhancing the library/guides with newly identified scenarios and resolution steps.
Remain courteous, tactful, honest, and professional in all communication with other parties.
Ensure that feedback and follow ups to customers is meaningful and accurate.
Process support or information-requests from various sources (phone, email) for the purpose of providing solutions to the customer.
Telephonically and remotely identify, diagnose, and resolve all requests to the expected quality standards
Foster good relationships with all stakeholders
Proactively resolve calls and identify the root cause of incidents, events, and problems to ensure proactive future management where applicable
Ensure the resolution and recovery of an incident in line with the relevant processes and service level agreements.
Update incidents, requests, problems, and/or events with progress and resolution details.
Enter data into system accurately and efficiently. E.g., bulk updates & individual updates
Maintain data entry requirements by following data regulatory procedures.
Maintain operations by following policies and procedures.
Understand and embrace the Nedbank vision and demonstrate the values through interactions with teams and stakeholders.

Essential Qualifications – NQF Level

Diploma

Preferred Qualification and minimum Experience

At least 5 years working experience in an Business Operations/Technical Services environment
Tertiary qualification relevant to the role
Proven SME level of work experience (system functionality, business processes, workflows)
Exposure to ERM/DCAR processes and client data (MDM/Eclipse) is preferred
Background in any Data analysis (tools & methodologies) is beneficial
ITIL Foundation certification will be beneficial
Banking experience will be preferable.

Technical / Professional Knowledge

The ability to communicate well and to capture all pertinent details when required will contribute to their success
Ability to explain procedures and technical details to both technical and non-technical audiences in a concise and clear manner.
Excellent interpersonal skills with the ability to foster and maintain solid stakeholder relationships
Excellent client service orientation and passion for achieving or exceeding expectations
Excellent written and verbal communication skills
Ability to plan activities and projects well in advance, and considers possible changing circumstances
Ability to work well in a pressurized environment
Ability to adapt to changing circumstances
Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey
Technically minded with strong fault finding and problem-solving abilities

Assistant Company Secretary

Location:

Windhoek, NA

Date: 24 Jul 2024

Reference: 135009

Assistant Company Secretary; NAR

Requisition number: 135009

Location: Namibia- Windhoek

Closing date: 02 August 2024

Job Family

Risk, Audit and Compliance

Career Stream

Company Secretarial

Leadership Pipeline

Manage Self: Professional

Job Purpose

To provide high quality, accurate and professional governance advice to the Board of Directors on their fiduciary duties, corporate governance functions and responsibilities and to assist the Company Secretary.

Key Responsibilities

Provide timeous, professional advice and solutions to the Board of Directors in respect of governance matters.
Prepare and distribute Board packs.
Ensure facilitation of director training and conduct Board and Committee evaluations and compile reports of such self-assessment.
Ensure that Board and Committee Terms of Reference are drafted and/or reviewed timeously.
Ensure and maintain good corporate governance through the continued embedding of the Group Governance Framework and ensure compliance therewith.
Ensure that the Board as a whole and the directors individually are provided with detailed guidance as to how their duties, responsibilities and powers should be properly discharged in the best interest of the NNH Group of Companies.
Assist the Company Secretary in monitoring payments in directors’ fees and ensure that payments are compliant with local tax legislation and within approved fees.

Key Responsibilities Continue

Manage Board and Committee meetings as well as Annual General Meetings in line with governance practice and ensure that Board and Committee minutes are properly recorded.
Ensure that statutory files are up to date.
Ensure that Board of Directors and invitees receive meeting invites on time and that meeting places are properly prepared.
Ensure that the Annual Calendar is completely in a timeously manner.
Maintain statutory records.
Ensure delivery within set timelines by managing required stakeholder deliverables.

Abilities Requirements

Flawless command of the English language
Strong technical skills
Assertive self-starter with excellent communication, organization and presentation skills
Financial & Business Acumen
Strong decision making and problem-solving skills
Excellent communication & interpersonal skills
Ability to work independently, accurately and under pressure
Time management
Planning & Organizing

Essential Qualifications – NQF Level

Advanced Diplomas/National 1st Degrees

Educational Requirements

Minimum Qualification: LLB degree.
Admission as a Legal Practitioner will be an added advantage.
Being a member of the Institute of Chartered Secretaries or similar professional body will be a distinct advantage.

Minimum Experience Level

Three (3) to six (6) years company secretarial experience
In-depth knowledge and understanding of banking industry, relevant legislation and regulation.
Knowledge on principles of Corporate Governance, NamCode, King IV and Companies’ Act.
Namibian citizen.

Technical / Professional Knowledge

Client service strategies
Relevant regulatory knowledge
Commission of Intellectual Property and Companies – (CIPC) Filing Procedures
Organisational design

Behavioural Competencies

Adaptability
Earning Trust
Work Standards
Building Partnerships
Managing Work
Technical/Professional Knowledge and Skills

Service Consultant (Maternity replacement)

Location:

Acornhoek, ZA

Date: 30 Jul 2024

Reference: 135170

Job Classification

Req Number – 135170

Location – Acornhoek

Closing Date – 05 July 2024

Leadership Pipeline

Manage Self: Technical (MST)

FAIS Affected

Job Purpose

To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations.

Job Responsibilities

Client Engagement:

Address any concerns relating to the queue flow or digital devices.
Assist client to download online applications and resolve any log in issues.
Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
Discover client’s service and digital needs through connecting, understanding and delivering financial solutions with care.
Educate clients and potential clients on how to subscribe and service their account.
Educate clients on self-service, digital functionality and features.
Facilitate a conversation with the client to assist them to complete their service needs online.
Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
Meet, greet, establish and clarify client needs and verify documentation and direct clients.
Nurture strong, long-standing client relationships.
Own the client request end to end and route for alternative intervention if not equipped to service the client.
Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

Accept and service cash transactions over the counter.
Action control check list applicable to teller, enquiries and foreign functions daily.
Balance and secure branch stock holding (e.g. cards).
Control the queuing process and prioritise clients with special needs.
Destroy old stock (e.g. cards) identified by reports.
Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

Mitigate risk by controlling counter and drop safe limits according to policy.
Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

Act in the client’s interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
Improve digital enticement and migration volumes to self-service devices and online channels.

Essential Qualifications – NQF Level

Diploma

Preferred Qualification

Banking Services (example, Higher Certificate in Banking Services – NQF5)

Minimum Experience Level

1 – 2 years

Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.

Technical / Professional Knowledge

Customer service principles
Product Knowledge
Problem solving skills
Relationship management
Nedbank security policies and procedures
Governance, Risk and Controls
Forex product

Behavioural Competencies

Building Customer Loyalty
Earning Trust
Collaborating
Managing Work
Adaptability
Stress Tolerance
Continuous Learning

Service Consultant

Location:

Darling, ZA

Date: 30 Jul 2024

Reference: 135186

Service Consultant

Requisition Number-135186

Closing Date-06 August 2024

Location – Darling – Western Cape

Job Family

Sales and Service

Career Stream

Client Service

Leadership Pipeline

Manage Self: Technical (MST)

Job Purpose

Job Responsibilities

Client Engagement:

Address any concerns relating to the queue flow or digital devices.
Assist client to download online applications and resolve any log in issues.
Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
Discover client’s service and digital needs through connecting, understanding and delivering financial solutions with care.
Educate clients and potential clients on how to subscribe and service their account.
Educate clients on self-service, digital functionality and features.
Facilitate a conversation with the client to assist them to complete their service needs online.
Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
Meet, greet, establish and clarify client needs and verify documentation and direct clients.
Nurture strong, long-standing client relationships.
Own the client request end to end and route for alternative intervention if not equipped to service the client.
Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

Accept and service cash transactions over the counter.
Action control check list applicable to teller, enquiries and foreign functions daily.
Balance and secure branch stock holding (e.g. cards).
Control the queuing process and prioritise clients with special needs.
Destroy old stock (e.g. cards) identified by reports.
Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

Mitigate risk by controlling counter and drop safe limits according to policy.
Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

Act in the client’s interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
Improve digital enticement and migration volumes to self-service devices and online channels.

Essential Qualifications – NQF Level

Diploma

Preferred Qualification

Must have completed a Higher Certificate in Banking Services – NQF5

Minimum Experience Level

Must have 1 – 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience.
Must have foreign exchange experience.

Technical / Professional Knowledge

Customer service principles
Product Knowledge
Problem solving skills
Relationship management
Nedbank security policies and procedures
Governance, Risk and Controls
Forex product

Behavioural Competencies

Building Customer Loyalty
Earning Trust
Collaborating
Managing Work
Adaptability
Stress Tolerance
Continuous Learning

Credit Executive

Location:

Johannesburg, ZA

Date: 30 Jul 2024

Reference: 135052

Job Purpose

To support Nedbank CIB by providing strategic insights into credit risk strategies; risk appetite; asset allocation; strategic capital management and risk adjusted performance measurement in the Africa market, in order to achieve an optimal credit portfolio; as per the business strategy.

Job Responsibilities

Lead and manage the CIB Africa risk portfolio.
Provide credit input/views/guidance into client service team meetings and deal origination committees.
Ensure credit’s voice in the room when client strategies and BU strategies are discussed to ensure there is a credit.
Add value to Nedbank Group by optimising credit advice and solutions and identifying and reducing credit risk.
Manage the CIB Africa credit risk portfolio through collaboration with internal stakeholders across all relevant business units to assess new opportunities in a co-ordinated approach across key markets, sectors and clients, resulting in a positive impact on Nedbank’s bottom-line.
Manage stakeholder relationships acting as a business enabler while managing risks.
Collaborate with the rest of CIB Risk and Group (SIRC, GEU, Nedbank Africa Regions, Africa Analysts) to gain a deep understanding of targeted jurisdictions.
Enhance Nedbank’s risk and balance sheet strategies by providing strategic insight into strategic portfolio tilt, accurate impairment and risk weighted asset forecasting.
Enhance Risk adjusted profitability by providing best practice credit insights and methodologies as input into risk adjusted performance measurement and pricing, capital management and portfolio optimisation.

Job Responsibilities Continue

Promote a culture of being a values driven leader and strategic business partner by building trusting relationships with all stakeholders.
Optimise processes, procedures and systems through continued digitisation, benchmarking to international best practices, and implementing improvements on an ongoing basis.
Keep abreast of changes (market and legislation) and developments in the Rest of Africa, by collaborating with SIRC, conducting own research and benchmarking industry best practices.
Develop and leverage relationships with relevant external stakeholders, industry forums/bodies/initiatives through participation and liaising both formally and informally.

Travelling to key Africa markets as part of ongoing risk assessment and implementing the Rest of Africa business and credit strategy.

Essential Qualifications – NQF Level

Advanced Diplomas/National 1st Degrees

Preferred Qualification

Professional Qualifications/Honour’s Degree

Minimum Experience Level

Minimum 10 years’ experience as senior management in Credit and a minimum 5 years’ experience on transactions across sectors in jurisdictions outside South Africa

Technical / Professional Knowledge

Budget forecast assumptions
Business administration and management
Capacity planning
Change management
Financial Accounting Principles
Governance, Risk and Controls
Principles of project management
Relevant regulatory knowledge
Strategic planning
Management information and reporting principles, tools and mechanisms

Behavioural Competencies

Aligning Performance for Success
Building Partnerships
Decision Making
Influencing
Driving for Results
Planning and Organizing

Employment Equity Status

Preference to be given to underrepresented groups

Credit Analyst Monitoring and Reporting

Location:

Johannesburg, ZA

Date: 30 Jul 2024

Reference: 135173

Job Family

Credit

Career Stream

Credit Management

Leadership Pipeline

Manage Self: Technical

Job Purpose

To provide support by monitoring and reporting on the quality of the book profile for Nedbank Corporate and Investment Bank, Credit Risk, Sovereign and Financial Institution Credit Unit to enable effective risk management, in line with the business strategy.

Job Responsibilities

Provide feedback monthly by drafting business reports as at month end.
Provide weekly SIRC and Quarterly SIRC Monitoring minutes to stakeholders.
Build and maintain effective working relationships by attending regular staff meeting and team building sessions.
Build strong relationships by engaging with stakeholders on credit processes, policies, information and documentation.
Build intellectual capital of the team by knowledge sharing with all stakeholders.
Meet stakeholder expectations by delivering output and resolving queries within turnaround times.
Enhance policies and procedures by identifying and reviewing ineffective processes and systems.
Enhance processes by constantly seeking innovative improvements to the credit systems.
Adapt to changes in Legislation by applying the compliance to the changes.
Manage quality of portfolio by enforcing adherence to bank policies, process and procedures and industry regulations.
Implement sound credit risk management by providing advice on credit risk matters to stakeholders.
Identify training courses and career progression for self through input and feedback from management.
Ensure all personal development plan activities are completed within specified timeframe.
Share knowledge and industry trends with team during formal and informal interaction.
Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy).
Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Essential Qualifications – NQF Level

Advanced Diplomas/National 1st Degrees

Preferred Qualification

NQF Level 5 qualification, that includes accounting

Minimum Experience Level

3-5 years’ experience in Credit Risk support (Business and/or Support will be acceptable)

Technical / Professional Knowledge

Business administration and management
Financial Accounting Principles
Analytical Skills
Governance, Risk and Controls
Operations planning
Principles of project management
Relevant regulatory knowledge
Service level agreements
Change management
Communicate principles
Advance knowledge of Office 365
Management information and reporting principles, tools and mechanisms

Behavioural Competencies

Applied Learning
Customer Focus
Building partnerships
Managing Work
Quality Orientation

Senior Client Advisor

Location:

Cape Town, ZA

Date: 2 Aug 2024

Reference: 135239

Senior Client Advisor

Requisition Number 135239

Closing Date-12 August 2024

Location-Sea Point

Job Family

Sales and Service

Career Stream

Sales

Leadership Pipeline

Manage Self: Technical (MST)

FAIS Affected

FAIS Affected – Yes

Job Purpose

To provide personalised advice, financial solutions, client service and educate clients on the convenience, security and functionality of self-service solutions, in order to meet business goals and exceed client expectations.

Job Responsibilities

Client Engagement:

Respond to client needs by offering the right service and solution.
Nurture strong, long-standing client relationships.
Educate clients and potential clients on how to subscribe and service their account.
Educate clients on the convenience, security and functionality of self-service solutions.
Provide knowledgeable client service that fosters mutual trust and confidence.
Discover client’s needs through connecting, understanding and delivering financial solutions with care.
Provide financial strategies and advice using a holistic approach to help clients achieve their goals and grow financially.
Own the client request end to end and route for alternative intervention if not equipped to service the client.
Identify cross-selling opportunities through client engagement and quality conversations.
Facilitate the sales process by informing clients of the product features and benefits.
Fulfill clients’ needs through documenting needs analysis and by providing suitable financial product solutions.
Obtain referrals from existing clients as well as leads from other business units.
Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
Educate clients on the use of alternative, cost effective, time saving and convenient self-service channels.
Provide complete solution to clients by networking and collaborating with internal stakeholders.
Provide input into client financial analysis, make recommendations to credit and monitor the return of security documentation.
Identify and recommend opportunities to enhance processes, systems and policies.

Nedbank Goals:

Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
Act in the client’s interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
Achieve business objectives and identify and execute on quality sales leads.
Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.

Risk and Compliance:

Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
Report suspicious transactions to the relevant department.
Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications and training material.

Essential Qualifications – NQF Level

Advanced Diplomas/National 1st Degrees

Preferred Qualification

FAIS Approved Qualification

Minimum Experience Level

Must have 3 – 6 years Retail/Banking Client Service, Sales, Relationship experience

Technical / Professional Knowledge

Product sales skills
Sales Strategies
Product Knowledge
Customer service principles
Nedbank policies and procedures
Customer relationship management

Behavioural Competencies

Building Customer Loyalty
Building Trusting Relationships
Sales Persuasion
Technology Savvy
Planning and Organizing
Adaptability
Applied Learning

Validations Officer

Location:

Pretoria, ZA

Date: 2 Aug 2024

Reference: 135222

Job Req

135222

Closing Date

07 August 2024

Location

Menlyn Maine

Talent Acquiisition Consultant

Poppy Mlotshwa

Job Purpose

To investigate the validity of credit applications through compliance and departmental policies and procedures contibuting to mitigation of credit and application fraud related risk for Nedbank Retail.

Job Responsibilities

•Build and maintain client relationships through the undertaking of independent and dual visits with corporate bankers based on client needs and related situationsBuild relationships with internal stakeholders by contributing to structured information sharing meetingsIdentify opportunities by collaborating with corporate bankers according to Nedbank’s corporate strategy Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
•Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy).
•Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
•Grow the Nedfleet book in line with budgets by building and maintaining client relationshipsSource new business by presenting Nedfleet product opportunities to corporate clients Provide product expertise by delivering fleet management solutions in line with corporate strategy and budget Monitor portfolios in line with credit limits and associated Management Information Systems to ensure that client expectations are metEnsure client expectations are met by liaising with operational and administrative team and monitor/manage outputs as per service level agreements; credit and corporate strategyEnsure business relations with regulators by complying to relevant legislation.
•Address operational and system challenges by managing client relationships and involving internal stakeholders to find solutions and resolve challenges.
•Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
•Identify training courses and career progression for self through input and feedback from management.
•Ensure all personal development plan activities are completed within specified timeframe.
•Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
•Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders’ businesses by highlighting benefits in support of the implementation of recommendations

Essential Qualifications – NQF Level

Matric / Grade 12 / National Senior Certificate

Preferred Qualification

Diploma: Criminal Justice and Forensic Investigation , Matric / Grade 12 / National Senior Certificate

Minimum Experience Level

1 year general banking experience

Technical / Professional Knowledge

Administrative procedures and systems
Data analysis
Nedbank policies and procedures
Relevant regulatory knowledge
Business writing skills

Behavioural Competencies

Communication
Continuous Learning
Customer Focus
Decision Making
Managing Work
Quality Orientation

Client Advisor

Location:

Umlazi, ZA

Date: 2 Aug 2024

Reference: 135202

Client Advisor

Requisition Number-135202

Closing Date-08 August 2024

Location- Umlazi

Job Family

Sales and Service

Career Stream

Sales

Leadership Pipeline

Manage Self: Technical (MST)

FAIS Affected

FAIS Affected – Yes

Job Purpose

Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.

Job Responsibilities

Client Engagement:

Respond to client needs by offering the right service and solution.
Build client trust by applying your expertise and experience to do good for your client.
Educate clients and potential clients on how to subscribe and service their account.
Treat clients with respect, build trust, show care and humility in all client interactions.
Help clients achieve their goals and grow financially.
Own the client request end to end and route for alternative intervention if not equipped to service the client.
Entrench clients and deliver value through cross selling.
Facilitate the sales process by informing clients of the product features and benefits.
Document client needs analysis and provide corresponding product solutions.
Obtain referrals from existing clients as well as leads from other business units.
Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
Collaborate with internal stakeholders to provide complete financial solutions for clients.
Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
Ensure clients are onboarded in line with Nedbank’s product strategy, policy, and procedure.
Act with a client first mindset in all client engagements.

Nedbank Goals:

Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
Support the achievement of the sales and service strategy objectives and values.
Enable Nedbank’s strategy of being financial experts who do good.
Covert leads into sustainable business for Nedbank in a responsible manner.

Risk and Compliance:

Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
Report suspicious transactions to the relevant department.
Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.

Essential Qualifications – NQF Level

Diploma

Preferred Qualification

FAIS Approved Qualification

Minimum Experience Level

Must have 1 – 2 years Retail/Banking Client Service, Sales, Relationship experience

Technical / Professional Knowledge

Product sales skills
Sales Strategies
Product Knowledge
Customer service principles
Nedbank policies and procedures
Customer relationship management

Behavioural Competencies

Building Customer Loyalty
Building Trusting Relationships
Sales Persuasion
Technology Savvy
Planning and Organizing
Adaptability
Applied Learning

Collections Consultant (CC)

Location:

Johannesburg, ZA

Date: 1 Aug 2024

Reference: 135231

Requisition Details & Talent Acquisition Contact

REQ: 133483

TA Consultant: Lebo Monate

Role: Collections Consultant (12 Months Contract)

Location: Gauteng, Durban and Cape Town

Closing date: 16 August 2024

Cluster

CDR- Collections

Career Stream

Credit Collections

Leadership Pipeline

Manage Self: Technical

Position

Collections Consultant

Job Purpose

To recover debt and assets by following internal and legal processes and procedures resulting in reduced costs and losses for the bank.

Job Responsibilities

Ensure internal and external stakeholders perform within agreed turnaround time and Service Level Agreements by monitoring the accounts.
Rehabilitate accounts by contacting, negotiating, concluding and monitoring arrangements with client and authorised third parties.
Reduce and manage impairments and credit loss ratio by applying the appropriate actions including drawing daily reports and distributing to relevant stakeholders.
Maintain client satisfaction by responding to general queries on risk or arrears timeously.
Contribute to team dynamics by sharing knowledge and ideas.
Build and maintain business relationships with internal and external stakeholders by sharing performance expectations.
Ensure client account status are correct by checking the account history details on the system.
Keep the customer profile updated by site visit, sending letters, statements and attach proof on the profile.
Prioritise customer accounts by grading all accounts into risk categories and age analysis.
Minimise potential loss to the bank by implementing the collection process and strategy.
Ensure to comply with policies, procedures and regulations by following prescribed processes and mandates.
Notify clients of dormant /excess or arrears accounts by preparing and sending relevant correspondence.
Outline progress and planned actions for the forthcoming month by meeting with stakeholders on a monthly basis.
Escalate high risk matters (liquidation, deceased estates, absconsion, alienation, debt review, bad debt write-off, business rescue, arrear accounts, etc..) by distributing to relevant stakeholders.
Improve workflow and time management efficiencies by proactive planning and implementing credit control process
Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.

Minimum Experience Level

2 years experience in credit collections

Essential Qualifications – NQF Level

Matric / Grade 12 / National Senior Certificate

Preferred Qualification

Certificate: Credit Management

Technical / Professional Knowledge

Banking knowledge
Business terms and definitions
Data analysis
Governance, Risk and Controls
Relevant regulatory knowledge
Relevant software and systems knowledge
Negotiation skills
Product Knowledge
Relevant Nedbank Human Resources policies and practices
Administrative procedures and systems

RM: Private Clients In Branch

Location:

Potchefstroom, ZA

Date: 1 Aug 2024

Reference: 135223

Requisitions and Specialist Recruiter Details

REQ 135223 – Twanette Coetser
Closing Date – 12 August 2024

Cluster and Location

Total Business Banking and Retail – Relationship Management
Rustenburg, North West Province

Career Stream

Relationship Management

Leadership Pipeline

Manage Self: Professional

FAIS Affected

FAIS Affected – Yes

Relationship Manager: Private Client In Branch

Job Purpose

To deliver banking solutions to clients by understanding their business and needs through relationship management to achieve Nedbanks strategy to be the most admired bank.

Job Responsibilities

Deliver banking solutions that meet client needs through understanding of client’s business and needs through relationship management.
Demonstrate an understanding of risk parameters by managing client relationships according to credit principles
Improve results by tracking and analysing financial reports against agreed measures.
Understand clients business and needs through proactive client relationship management according to portfolio mandate.
Build relationships with internal stakeholders through communication and networking as determined by client needs.
Collaborate with third parties by engaging with them as guided by requirements of solutions delivered to clients.
Complete tasks through planning and reviewing against set targets.
Manage resources (time, processes and support teams) to optimize value against client expectations.
Comply with risk standards,policies and procedures through training and development as required by group complianceframework
Research and analyse information by using problem solving techniques to propose solutions for work challenges.
Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
Identify training courses and career progression for self through input and feedback from management.
Ensure all personal development plan activities are completed within specified timeframe.
Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders’ businesses by highlighting benefits in support of the implementation of recommendations.
Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

People Specification

Minimum Experience Level

4-5 years’ Relationship management experience in the financial sector a must
2-3 years’ experience in Business Acquisition essential
Experience in a Sales and Deal Origination related to a Corporate Client Portfolio within a Banking / Financial Services environment would be advantageous