NCR Vacancies

To apply, click on the link at the end of the posts and all the best with your applications.

The National Credit Regulator (NCR) was established as the regulator under the National Credit
Act 34 of 2005 (the Act) and is responsible for the regulation of the South African credit industry. It
is tasked with carrying out education, research, policy development, registration of industry
participants, i.e. credit providers, credit bureaux, alternative dispute resolution agents, payment
distribution agents and debt counsellors, investigation of complaints, and enforcement of the Act.
The Act requires the NCR to promote the development of an accessible credit market, particularly
to address the needs of historically disadvantaged persons, low income persons, and remote,
isolated or low density communities. The NCR invites applications from suitable candidates for the
following position:

Call Centre Agent x2

Paterson Grade: B-Lower
Salary ranges from R64 700 – R116 500 maximum
Ref: CCA/08/24

Requirements:
▪ A Grade 12 certificate, with one year post matric qualification in customer service or
relevant qualification, with at least one year’s relevant experience in a customer service
industry.
▪ A certificate in debt counselling will be an added advantage.

Duties:
▪ Act as point of first contact with stakeholders and thus representing the face of the NCR.
▪ Interface with consumers via inbound calls, e-mails and faxes for the purpose of resolving
enquiries related to the NCA.
▪ Retrieving telephone messages and returning calls timeously.
▪ Probe and query consumers to assess needs and provide useful information on general
and debt counselling matters.
▪ Participate in activities designed to improve customer satisfaction and business
performance.
▪ Competently update and retrieve records on the Complaints Management Systems and
deal with other administrative functions as required.

Skills:
▪ Basic computer proficiency.
▪ Clear communication skills.
▪ Ability to listen with empathy and to interpret information correctly.
▪ Good time management skills.
▪ Strong interpersonal and problem solving skills.
▪ Conflict management skills.
▪ A strong service and results orientation.
▪ Team player with the ability to multi task.
▪ Call handling techniques.

Knowledge:
▪ Debt counselling procedures.
▪ Background on the National Credit Act.

Closing Date: 12 August 2024

The National Credit Regulator is an equal opportunity organisation which offers competitive market related packages.
Suitable persons should send a detailed CV quoting the relevant reference number to:IF-Recruitment@ncr.org.za

Ref : CCA/08/24

Correspondence will only be entered into with short listed candidates. The National Credit Regulator reserves the right not to make an appointment.

Compliance Officer (CP)

Paterson Grade: C- Lower
Salary ranges from: R159 100 – R302 300
Ref: CPCO/8/24

Requirements:
▪ The suitable candidate must hold a Bachelor of Commerce/BCom Law or equivalent
qualification with an advanced qualification and/or certification in Compliance or LLB
Degree.

• A minimum of 2 years relevant working experience in the financial, regulatory or compliance
  environment.
• Must have a driver’s licence.

Duties:

• The successful candidate will be responsible for monitoring compliance with the National
  Credit Act “NCA” by credit providers and registration conditions.
• Identifying credit providers who are non-responsive and planning all logistical requirements
  to conduct onsite visits and recommend corrective measures to address identified areas of
  non-compliance.
• Drafting compliance monitoring reports.
• In line with the NCA, ensure that enforcement steps are taken where non-compliance is
  identified.
• Monitoring submissions and analysing statutory reports.
• Conducting workshops to Credit Providers and Alternative Dispute Resolution Agents as and
  when required.
• Preparing draft information/data requests as and when required by Management

Skills:

• Computer literate
• Report and letter writing skills.
• Detail orientated
• Presentation skills
• Good communication skills – verbal and written.
• Must have strong personal and professional ethics.
• Ability to work under pressure.

Closing date: 12 August 2024
The National Credit Regulator is an equal opportunity organisation which offers competitive market
related packages. Suitable persons should send a detailed CV quoting the relevant reference number
to: EST-Recruitment@ncr.org.za

Ref: CPCO/8/24

Internship Programme

Stipend: R5 391 per month

The National Credit Regulator invites applications for Internship opportunities in the below mentioned fields.
The NCR Internship Programme will run for a period of 12 months.

Requirements:

• Unemployed South African Citizens between the ages of 18 – 35 years of age
• The successful candidates must have a relevant 3-year tertiary qualification as indicated below.
• Applicants must not have participated in an internship before, no work experience required.

Knowledge:

• Basic knowledge of MS Office

Skills:

• Good communication skills (verbal and written).
• Planning and organising skills.
• Basic computer skills.
• Good interpersonal skills.
• Ability to meet tight deadlines, multi-task, and work well under pressure.
• Ability to work within team.
• Quality and detail oriented.

Closing date: 15 August 2024
The National Credit Regulator is an equal opportunity organization which offers competitive market related packages.
Suitable persons should send a detailed CV, certified ID copy and proof of qualification, quoting the relevant reference
number to: IF-recruitment@ncr.org.za

Correspondence will only be entered into with short listed candidates. The National Credit Regulator reserves the right not to make an appointment. We encourage people with disabilities to apply.

All the best with your applications.