Internship: Revenue Call Centre

An internship programme is an intervention by the City of Johannesburg to address the
growing demand by a tertiary institution for students to undergo on-the-job exposure,
as a pre-requisite to acquire an academic qualification or as a requirement after the
acquisition of academic qualification to obtain experiential training. The City is
committed to providing work-based training for students.

• This internship opportunity is applicable to youth in the Johannesburg communities, who qualifies
  for this internship and have never participated in an internship programme before.
• This Vacancy is open to all qualifying STUDENTS AND MATRICULANTS in the
  Johannesburg Community for a period not exceeding 18 months
• Interested applicants are invited to apply for the positions listed in the circular.
• Complete the online job application form and attach all relevant documents (Certified
  Qualification/s, ID, and CV).
• Applicants are advised to use Google Chrome when applying for CoJ positions.
• The City of Johannesburg reserves the right not to make an appointment.
• Appointments will be made in accordance with the COJ Employment Equity policy and People
  with disabilities are encouraged to apply.
• The City of Johannesburg is an equal opportunity employer.
• Any misrepresentation or failure to disclose material information on the application form or CV
  will automatically disqualify your application.

WHERE TO APPLY

https://www.joburg.org.za/work_/Pages/Work%20in%20Joburg/Vacancies/2021%20Internships/2021-Internships.aspx

Applicants are respectfully informed that, if no notification of appointment/response is
received within six (6) weeks of the closing date, they must accept that their application
was unsuccessful. By submitting your application for a position at the City of
Johannesburg, you are consenting that the personal information submitted as part of
your application may be used for the purposes of the Recruitment and Selection and
related process. In terms of the Talent Acquisition Policy of the City of Johannesburg,
you hereby consent to the following risk checks should your application be shortlisted:
Credit Record, CV validation and Employment record verification, Criminal check, and
Identity validation.

STUDENT INTERNSHIP CIRCULAR 017/2024

The City of Johannesburg (CoJ), Group Finance Department has the following Internship
opportunity available for a period NOT exceeding eighteen 18 months.

Department: Group Finance
Branch: Customer Relationship Agent: Revenue Call Centre
Designation: Internship: Revenue Call Centre
Remuneration: R3 500,00 pm (Basic salary, no benefits)
Location: Thuso House, 61 Jorissen Street, Braamfontein

Minimum Requirements:

• Grade 12 (NQF level 4).
• Only City of Joburg residents will be considered.

Primary Function:
Provide a high level of Call Centre service, both telephonic and written, using initiative
to analyse, identify account queries and process necessary procedures using all
available resources in order to resolve revenue related queries on first point on contact,
logging and/or escalating all the queries that cannot be resolved to the relevant
department, whilst meeting or exceeding targets set by the R & CRM department and
the needs of customers..

Key Learning Areas:

• To apply set standard operational procedures in logging of all revenue accounts related
  queries related to all services officers by the City of Joburg for further processing by the
  relevant back-end department while queries relating to first time resolution are logged and
  resolved immediately;
• Perform specific sequences associated with maintaining electronically based information
  /data/records.
• To subscribe to the Performance management Policy within the City of Joburg Municipality;
• To maintain strong customer and working relation with RSSC customers, peers and other
  internal stakeholders to ensure correct focus and support;
• To efficiently utilize the operational assets and resources in the area of responsibility cost
  effectively in accordance with the legislative framework of the City’s policies and
  procedures;

Leading Competencies:

• Computer Literacy- (Microsoft Office Applications);
• Problem solving skills;
• Good Time management;
• Excellent listening and communication skills (verbal and written);
• Excellent Interpersonal skills;

Core Learning Competencies:

• Basic knowledge of billing concepts and functions;
• Knowledge Retention and recall;
• Capability to handle pressure;
• Ability to interpret mathematical information;
• Attention to detail and accuracy;

ENQUIRIES ONLY:
Contact Person: Faniswa Lokwe
Tel No: (011) 021 0594

Please take note that only online applications will be considered. Please apply
by using the following link below:
https://share-eu1.hsforms.com/1w6sMrsG2SAaYQzWGprwohQew554

APPLY ONLINE VIA WEBSITE: www.joburg.org.za

CLOSING DATE: WEDNESDAY, 04 SEPTEMBER 2024

Applicants are respectfully informed that, if no notification of
appointment/response is received within six (6) weeks of the closing date, they
must accept that their application was unsuccessful. By submitting your
application for a position at the City of Johannesburg, you are consenting that
the personal information submitted as part of your application may be used for
the purposes of the Recruitment and Selection and related process. Only
shortlisted applicants will be contacted.

All the best with your applications.