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Client Experience Specialist – Cleaning
| Closing Date | 2024/09/05 |
| Reference Number | SER240826-2 |
| Job Title | Client Experience Specialist – Cleaning |
| Department | Operations |
| Job Type | Permanent |
| Location – Town / City | Johannesburg |
| Location – Province | Gauteng |
| Location – Country | South Africa |
Job Context
Servest (Pty) Ltd, a Leading Facilities Management Company has a challenging opportunity for Client Experience Specialist reporting to the National Key Accounts Manager to be based at their Waterfall Offices. The position is for their Cleaning Division.
Minimum Requirements
Matric
Qualification in one of the following areas marketing, sales, operations, business management or customer service.
Minimum 2-3 years relevant client/customer service experience
Proficiency in MS Office, as well as CX/CRM software.
Persuasion skills
Ability to use positive language.
Product knowledge
Time management skills
Duties & Responsibilities
Tracking all points of client engagement, addressing client queries, and identifying ways to improve our client services.
Responding to client queries in a timely and effective manner, via phone, email, social media, or chat applications, occasionally in person.
Documenting and logging issues, as well as client compliments and complaints.
Follow up with clients on resolution/progress.
Working closely with the ops team to ensure the gap is bridged between the client and ops on complaints/issues.
Identifying client needs and taking proactive steps to maintain positive experiences.
Conduct telephonic Client Service surveys.
Weekly/Monthly Reporting on activities and progress on CRM system
Provide a positive client experience to retain and grow our clients.
Identifying gaps that needs to be bridged on improving the service we deliver to our clients.
Driving a customer-centric culture.
Operations Manager
| Closing Date | 2024/09/13 |
| Reference Number | SER240815-1 |
| Job Title | Operations Manager |
| Department | Operations |
| Job Type | Permanent |
| Location – Town / City | Cape Town |
| Location – Province | Western Cape |
| Location – Country | South Africa |
Job Context
Servest (Pty) Ltd, a Leading Facilities Management Company has a challenging opportunity for Operations Manager position reporting to the Branch Manager to be based at our Cape Town Office. The position is for their Cleaning Division.
Minimum Requirements
Grade 12 / Clear criminal record3 to 5 years’ experience in the cleaning industry
Clear criminal record / Valid drivers license / Own reliable vehicle;
A qualification in Operations/Business Management;
MS Office proficient (Outlook / Word / Excel)
Good interpersonal skills / A good communicator / Excellent leading and supervising skills
The ability to impact positively on productivity through effective team participation and to guide the team on addressing on-going customer service improvement and sound administration procedures.
Management of human resources including recruitment, training, coaching, performance management, Staff Welfare and Health and Safety;
Duties & Responsibilities
CSI - Customer Service IntelligenceDevelop and maintain systems to ensure client service level agreement adhered to at all times.
Ensure efficient Customer Service Intelligence, that is accurate, real time and valuable information, is provided to the clients.
Develop and maintain relationship with client contact person and accounts person.
Establish and monitor a cleaning plan for each building in accordance with the service level agreements.
Conduct site visits of allocated sites and report on activities, results and recommendations.
Manage delivery of cleaning chemicals and consumables to sites. Manage availability and condition of site equipment.
Manage the entire start up process of all new contracts to include staff recruitment, induction, work schedules etc.
Control and management of Company assets and full knowledge of insurance requirements related thereto.
Manage area performance against agreed targets and budgets, and within policies and standards.
Manage direct expenses and overheads, and all factors affecting the profitable performance of the area.
Achieve monthly non contractual revenue targets; Maintain existing customer base and ensure up selling on existing contracts.
Manage all staff reporting to this position so as to effectively recruit, train, evaluate, motivate, delegate and monitor their activities.
Manage Industrial relations in area; Manage staff scheduling to include monitoring of time and attendance, leave schedules, overtime etc.
Implement cleaner work schedules and evaluate and manage performance.
Adhere to company policy and procedures and Servest Group values.
Regional Sales Executive – Cleaning
| Closing Date | 2024/09/05 |
| Reference Number | SER240722-2 |
| Job Title | Regional Sales Executive – Cleaning |
| Department | Operations |
| Job Type | Permanent |
| Location – Town / City | Gqeberha |
| Location – Province | Eastern Cape |
| Location – Country | South Africa |
Job Context
Servest (Pty) Ltd, a Leading Facilities Management Company has a challenging opportunity for Regional Sales Executive reporting to the National Sales Manager to be based at their Gqeberha Offices. The position is for their Cleaning Division.
Minimum Requirements
Previous Experience and Knowledge of dealing with Executive Management and Key Client Accounts Good level of computer literacy ; Minimum of 5 years experience in a sales environment, preferably Cleaning Strong reconciliation skills; Strong organizational skills and evidence of operating well within a team Excellent communication skills – both verbal and written
Duties & Responsibilities
Plan and carry out research activity in designated industries and sectors. To ensure that an in-depth, ‘expert-like’ knowledge of target industries are maintained in terms of facilities services requirements, key contacts, current competitor activities, and industry related legislation / regulation and specialist needs in terms of the services offered by the Servest Group. To build and maintain a database of target clients in each sector, including a full profile of each client and to plan all selling and marketing activities to agreed budgets, sales volumes, values, and timescales as determined by management Respond to and follow up sales enquiries by post, telephone, and personal visits Maintain and develop existing and new customer base and revenue streams through on-going communication, liaison and ethical selling methods Be able to monitor and report on their sales activities and performance and be able to provide relevant management reports as required Carry out other market research, competitor and customer surveys as directed by management Plan and manage allocated business areas according to agreed sales & market development strategies Build long term, professional relationships with other company divisions and departments as necessary to perform duties, deliver optimal customer service and aid business and organisational development Ensure highest possible customer service standards are maintained at all times Attend training as required and to recognise and develop relevant knowledge and skills as a result of critical self-analysis of development needs; Comply with company policies and procedures; Identify opportunities for group sales Increase in new business sales volumes ; Consistent achievement of monthly and quarterly new business sales targets Ensuring profit levels (GP%) are in line with required standards; Maximisation of group cross-selling potential
Operations Manager
| Closing Date | 2024/09/07 |
| Reference Number | SER240612-1 |
| Job Title | Operations Manager |
| Department | Operations |
| Job Type | Permanent |
| Location – Town / City | Potchefstroom |
| Location – Province | North-West |
| Location – Country | South Africa |
Job Context
Servest (Pty) Ltd, a Leading Facilities Management Company has a challenging opportunity for Operations Manager position reporting to the Branch Manager to be based at our Potchefstroom Office. The position is for their Cleaning Division.
Minimum Requirements
Grade 12 / Clear criminal record3 to 5 years’ experience in the cleaning industry
Clear criminal record / Valid drivers license / Own reliable vehicle;
A qualification in Operations/Business Management;
MS Office proficient (Outlook / Word / Excel)
Good interpersonal skills / A good communicator / Excellent leading and supervising skills
The ability to impact positively on productivity through effective team participation and to guide the team on addressing on-going customer service improvement and sound administration procedures.
Management of human resources including recruitment, training, coaching, performance management, Staff Welfare and Health and Safety;
Duties & Responsibilities
CSI - Customer Service IntelligenceDevelop and maintain systems to ensure client service level agreement adhered to at all times.
Ensure efficient Customer Service Intelligence, that is accurate, real time and valuable information, is provided to the clients.
Develop and maintain relationship with client contact person and accounts person.
Establish and monitor a cleaning plan for each building in accordance with the service level agreements.
Conduct site visits of allocated sites and report on activities, results and recommendations.
Manage delivery of cleaning chemicals and consumables to sites. Manage availability and condition of site equipment.
Manage the entire start up process of all new contracts to include staff recruitment, induction, work schedules etc.
Control and management of Company assets and full knowledge of insurance requirements related thereto.
Manage area performance against agreed targets and budgets, and within policies and standards.
Manage direct expenses and overheads, and all factors affecting the profitable performance of the area.
Achieve monthly non contractual revenue targets; Maintain existing customer base and ensure up selling on existing contracts.
Manage all staff reporting to this position so as to effectively recruit, train, evaluate, motivate, delegate and monitor their activities.
Manage Industrial relations in area; Manage staff scheduling to include monitoring of time and attendance, leave schedules, overtime etc.
Implement cleaner work schedules and evaluate and manage performance.
Adhere to company policy and procedures and Servest Group values.
Branch Manager
| Closing Date | 2024/09/05 |
| Reference Number | SER240523-3 |
| Job Title | Branch Manager |
| Department | Facilities Management |
| Job Type | Permanent |
| Location – Town / City | Waterfall |
| Location – Province | Gauteng |
| Location – Country | South Africa |
Job Context
Servest (Pty) Ltd, a Leading Facilities Management Company has a challenging opportunity for Branch Manager positions reporting to the Regional Manager to be based at their Waterfall Office. This position is for the Cleaning Division.
Minimum Requirements
Must possess a relevant Operations Management Degree/National Diploma;
Minimum of 3 years’ experience in the industry;
Ability to work effectively as part of a team;
Good problem solving skills;
Must be able to work under pressure;
General computer literacy;
Good communication and report writing skills;
Pay attention to detail;
Basic knowledge of the Health and Safety Act of 1993.
Good analytical, problem solving, customer service skills;
Computer Literate;
Must be detail oriented with excellent organisational skills;
Ability to work independently, handle multiple tasks and meet deadlines;
Effective verbal and written communication skills.
Duties & Responsibilities
Driving the Operations strategy daily;
Strict control of margins and costs;
Building and maintaining excellent Customer Relationships;
Setting and maintaining quality standards;
Manage assets, machinery and equipment;
Implement, maintain and enforce policies and procedures;
Meet goals and manage budget;
Develop forecasts, financial objectives and business plans;
Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities;
Address customer and employee satisfaction issues promptly;
Share knowledge with other branches on effective practices, competitive intelligence, business opportunities and needs;
Adhere to high ethical standards, and comply with all regulations/applicable laws;
Ability to implement, maintain and enforce policies and procedures;
Adhere to company policy and procedures and Servest Group values.
Hygiene Controllers Western Cape Only
| Closing Date | 2025/01/31 |
| Reference Number | SER231129-8 |
| Job Title | Hygiene Controllers Western Cape Only |
| Department | Operations |
| Job Type | Contract |
| Location – Town / City | Cape Town – All Areas |
| Location – Province | Western Cape |
| Location – Country | South Africa |
Job Context
Servest Cleaning a division of Servest Pty Ltd has a reccuring database for Hygiene Controller’s in Cape Town.
Must reside in the Western Cape.
All successful candidates should apply through our careers portal with all relevant documents.
All candidates should have a clear criminal record.
Kindly ensure your C.V. is only a page or 2 pages not bigger than 300kb when uploading
Minimum Requirements
All documents to be presented when called for an interview.
All certification should not be older than 3 months, including bank confirmation / statement, proof of address, certified copies of I.D. and matric certificates.
Must reside in Cape Town
No criminal record
CV with contactable references
Speak / write & understand english
2 x Certified copies of I.D.
2 x plain copies of I.D.
Certified copy of Matric certificate
S.A.R.S.
Bank Statement
Proof of address
Duties & Responsibilities
Good communication skills
Willingness to work
Working hours – is dependant on client requirements
Fuirther roles will be explained at interview level.
Hygiene Controllers
| Closing Date | 2024/11/10 |
| Reference Number | SER231110-1 |
| Job Title | Hygiene Controllers |
| Department | Training |
| Job Type | Contract |
| Location – Town / City | All areas Of Kzn |
| Location – Province | KwaZulu-Natal |
| Location – Country | South Africa |
Job Context
Servest Cleaning Pty [LTD] has a reccuring database for Hygiene controllers in Kzn.
All successful candidates should apply through our careers portal with all relevant documents.
All candidates should have a clear criminal record
Minimum Requirements
All certification should be not older than 3months , Including Bank statements, Proof of address, certified copies of the Id.
All documents should be presented when called for an interview.
- Candidates should reside in Kzn
2.No criminal record
3.2Clear copies of the Id certified
4.2 Plain copies of the Id attached
5.Matric
6.Bank Statement
7.SARS
8.Proof of address
8.CV with contactable references
Duties & Responsibilities
Good communication skills
Willingness to work
Further roles will be explained at interview level.
All the best with your applications.
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