Pep – Senior Vacancies

To apply, click on the link at the end of the posts and all the best with your applications.

Customer Solutions Manager

Reference Number

PEP-1275

Description

Leads a team of business and systems analysts  and works in close collaboration with the Operational, Process and IT teams to support and deliver to the Customer.  Applying an innovative approach to incorporate new business channels and integrate solutions with the customer in mind. Manages a complex systems environment supporting the roadmaps of the existing in-house system as well as the planning, design, and implementation of new developments and changes to business processes and technology.

Utilising technology to identify customer needs at every touch point across multiple channels and using data and reports to create solutions to address needs and challenges that the customer may have.

Key Responsibilities 

• Formulate and present ideas to improve customer strategy and aligned to Company Strategy
• Develop business solutions to increase opportunities for customer engagement
• Enhance capabilities to improve Customer Technology in order to understand customer needs, their behavior and the challenges they may face
• Manage the operational performance of Customer Solutions team by increasing efficiency and effectiveness of all CRM applications/technology 
• Manage project delivery and execution with Business stakeholders
• Research market trends as well as industry best practices
• Communicate data reports to relevant stakeholders in order to customer engagement and streamline marketing efforts
• Facilitates Support team culture, values and principles in line with Pep culture
• People Management
• Budget Management
• Build and maintain strong relationships with both internal and external stakeholders to enhance cooperation and achieve business goals.
• Will keep abreast of industry trends in the retail space to improve service delivery to customers

Requirements

Job Requirements

• Relevant Bachelor’s degree 
• Senior Management experience
• Extensive experience in systems and processes preferably in financial services, digital channels, logistics or e-commerce environment
• 8+ years experience leading project teams to deliver complex, technical solutions 
• 8+ years of experience in a customer-facing role, engaging with senior customer executives, technologists and/or partners to solve complex business problems with advanced technologies
• Retail experience
• Have a passion for technology solutions
• Project Management/Lead  – Advanced knowledge & understanding and application
• Strong communication skills
• Understanding of business processes
• Customer focussed
• Disruptive Innovation ability
• Strong problem solving abilities
• Ability to collaborate and coordinate between teams to meet customer opportunities

Competencies: Leadership, Decision Making. Results Orientated, Assertiveness, Drive, Initiative, Listening Skills, Organisational Sensitivity, Helicopter view and Innovating

If you do not hear from us within 4 weeks of the closing date of this position, please regard your application as being unsuccessful.  

PEP strives for equal opportunity in terms of its employment equity guidelines.

Chief Executive: Finance

Reference Number

PEP-1294

Description

Are you a dynamic financial leader, with a vision to drive growth and innovation? South Africa’s largest single brand retailer has a position just for you.

Purpose of the job

To create a vision and deliver the financial strategy and goals for one of South Africa’s leading retailers. 

PEP is Africa’s largest single brand retailer operating in 2 600+ stores across clothing, footwear, home and cellular.  PEP employs more than 17 000 dynamos who are united by one of the strongest corporate cultures in the world!

PEP is a division of Pepkor Trading.

Key Responsibilities 

• Strategic Leadership: Develop and execute financial strategies to support the company’s growth objectives and long-term vision.
• Financial Management: Oversee all financial activities including budgeting, forecasting, and financial reporting to ensure accuracy and compliance.
• Operational Excellence: Drive operational efficiency by implementing effective financial controls and processes across the organization.
• Stakeholder Engagement: Collaborate with the executive team and Pepkor board of directors to align financial goals with overall business strategy and communicate financial performance and forecasts.
• Risk Management: Identify financial risks and implement strategies to mitigate risk, ensuring the company’s financial health and stability.
• Innovation: Lead initiatives to leverage technology and data analytics to enhance financial performance and decision-making.
• Enterprise Thinking: Collaboration with key stakeholders in the business to deliver on the overall financial objectives set by the company. 
• Leadership & Culture: Enables & promotes our Sikhula KhunYe culture and values of honesty, passion, and resourcefulness. Provides inspirational leadership to the Finance division.

Requirements

Job Requirements

• Experience: Executive leadership experience in a finance role for 5-10 years is required. Proven experience as a Head of Finance or CFO within the retail sector is preferable.
• Education: CA (SA) prerequisite.
• Skills: Exceptional analytical, strategic thinking, entrepreneurial skills;  leadership skills; proven track record of building a high performance culture, strong understanding of financial regulations and compliance.
• Attributes: Passion for one’s craft, agile and able to thrive in a fast-paced, dynamic environment
• Competencies: Leadership, Strategic insight, Entrepreneurship, Decision Making, Results Orientated, Persuasiveness, Organisational Sensitivity, Commercial acumen

Senior Business Analyst 

Reference Number

PEP-921

Description

PURPOSE OF THE POSITION

To ensure that PEP finance systems and business processes incorporate industry standards and best (fit for purpose) practices; and to provide business process and technology support to users. 

KEY RESPONSIBILITIES

● Proposed new developments and changes to business processes and technology

● Documentation of business processes alongside functional  and technical specifications

● Testing and providing implementation support

● Change management and User training 

● System consulting /  User support 

● Project management 

Requirements

JOB INCUMBENT REQUIREMENTS

• Finance/ Commercial related degree with analytical/commercial subjects 
• Minimum 5 years systems / business analyst experience, preferably in a retail / financial environment
• A strong understanding of accounting practices including financial reconciliations, depreciation and stock accounting.
• Knowledge of SAP or similar ERP software processes
• Strong presentation and facilitation skills
• Above average computer literacy – Google Workspace, MS Project, Excel, Word, MS Access, Visio
• Knowledge of Software Development Life Cycle (SDLC) including:
  • Change Impact Management 
  • Testing Methodologies 
• Experience in working on large complex projects with cross functional teams as the Lead Business Analyst.
• Knowledge and experience in Agile methodologies (scrum) and work practice 
• Experience in using a business process management software (i.e. Jira, Confluence, etc.) 
• Experience in managing and developing junior Business Analysts  

The following will be an advantage: 

• Any additional qualification(s) with regards to Information Systems or Finance

• SAP Certification
• Business Analysis Certification/Diploma        

• Project Management experience 
• Experience within IT Service Management and Defect Management

Competencies: Performing Under Pressure; Presenting; Results-oriented; Structuring; Cooperation; Organisational sensitivity; Flexibility; Analysing and forming opinions

Click here to apply

All the best with your applications.