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Technical Service Manager

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

SAP Enterprise Cloud Services (ECS) is part of the Product Engineering board area in SAP. ECS is responsible for providing cloud hosted infrastructure, technical & application managed services to our SAP private cloud customers. The Technical Service Manager (TSM) is the single point of contact for all technical topics in context of the customer’s S/4 HANA Private cloud engagement.

What you will do
As a Technical Service Manager you will contribute to SAP’s global strategy by supporting our customers with their SAP S/4 HANA adoption on their path to the Intelligent Enterprise as part of the SAP Enterprise Cloud Services team. TSMs play a critical part in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their SAP landscape. Your will act as a trusted technical advisor to our customers and partners. This includes analysing customer’s business requirements and problems and working across the SAP Enterprise Cloud Services and other SAP departments to provide quality services to our customers, resolve technical complexities and accompany them throughout their entire cloud transformation journey.

As Technical Service Manager you will be responsible for the following tasks:

Primary contact for customers for discussions about SAP technology and innovations and serve as an escalation point person for technical issues, service requests and incidents
Understand the customer business, goals, and challenges to suggest technical solutions & services
Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools.
Understand the SAP high availability or disaster recovery architecture, network and virtual technologies (load-balancer, virtual machine)
Identify top issues, define & execute service plan activities and orchestrate implementation of technical action items across customer landscapes
Design optimal SAP configuration to maximize system performance and availability.
Identify and position offerings by SAP that deliver value to the customer

What you need to bring

Minimum 7+ years of SAP Technical administration and operations of SAP Solutions (preferably in the domain of SAP Basis)
Minimum 3 years of experience in a customer-facing role
Hands on experience and working knowledge of Unix/Linux flavors, SAP HANA and Sybase data bases
Experience in de-escalating critical situations
Fluency in English mandatory, fluency in Portuguese & French highly appreciated
Solid know-how on SAP Technologies and Products (SAP certification highly beneficial)
Hyperscalers certification (AWS, Azure, GCP) is a plus

Meet your team
ECS organization is a global organization and the regional TSM team is located in Spain, Italy and India. We are highly diverse and positive spirited bunch of colleagues. Next to our obsession for customer satisfaction we value internal knowledge sharing & collaboration as well as make ECS organization a little better every day.

We ask for your application to be submitted in English language only.

#SAPECSCareers

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Job Segment: Information Technology, IT Manager, Service Manager, Cloud, ERP, Customer Service, Technology

SAP Young Professionals Program Angola 2024

Only Angolans will be considered.

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

THE SAP YOUNG PROFESSIONALS PROGRAM

The SAP Young Professionals Program is a free initiative delivered by the Digital Skills Center of SAP. The program, which lasts for 2 months, is designed to give recent graduates the certifications and soft skills required to begin a career as an SAP Associate Consultant. At the end of the training, SAP will work very closely with the program graduates to introduce them to a host of opportunities with SAP customers and partners to work as an SAP Consultant.

SAP CONSULTANTS

The role of an SAP Consultant can be divided into 2 functions: Functional and Technical.

The consultant will contribute to blueprinting, design, implementation, operation, optimization, and upgrade phase of a S/4 HANA project, and provide business process as well as functional expertise, and project guidance to our clients to ensure their investment in SAP software and consulting services will make their business the best run business.

The Consultant is also responsible for maintaining a high degree of customer satisfaction in each of their accounts in addition to growing and developing referenceable customers through their investigation, analysis, consulting, coaching, knowledge transfer, and relationship-building efforts.

CERTIFICATE INFORMATION:

SAP S/4HANA Cloud is a complete enterprise resource planning (ERP) system with built-in intelligent technologies, including AI, machine learning, and advanced analytics. It helps companies adopt new business models, manage business change at speed, orchestrate internal and external resources, and use the predictive power of AI. Benefit from tight, native integration between processes, industry depth, and a consistent in-memory data model.

HOW YOU BENEFIT:

Start your journey to become an SAP Consultant;
Gain globally-recognised associate-level SAP Certifications;
Learn directly from SAP experts;
Experience classroom and workshop-based training in SAP Technologies;
Develop the soft skills needed to prepare you for successful job applications;
Benefit from introductions to job opportunities within the SAP Ecosystem to help secure a position after the training. Please note this program does not guarantee you a job at the end of it.

WHAT WE REQUIRE FROM A CANDIDATE:

Candidates must be currently unemployed or employed in a part time/non-permanent role not related to career aspirations;
Candidates must be educated to at least Bachelor level in a field related to Business Administration / Marketing / Finance / Management Information Systems / Engineering
Candidates will preferably have graduated within the last 3 years with a GPA in the top quartile – proof of this may be requested.
Candidates must have a keen interest in starting an SAP-related career involving travel;
Candidates should be fluent in English, both written and spoken;
Certification completion is crucial.
The program will commence by mid-September 2024 and full-time availability from 9am – 6pm from Monday – Friday throughout the training period is essential. The Program will last for 2 months.
This training will take place in a both virtual and live classroom format. Please ensure you have strong enough internet at home to be able to participate in this program.

Please share an English version of your resume while applying for this program.

SAP’S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com

Successful candidates might be required to undergo a background verification with an external vendor.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy.

Job Segment: SAP, ERP, Cloud, Data Modeler, Consulting, Technology, Data

SAP Young Professionals Program South Africa 2024

COMPANY DESCRIPTION

THE SAP YOUNG PROFESSIONALS PROGRAM

SAP CONSULTANTS

The role of an SAP Consultant can be divided into 2 functions: Functional and Technical.

CERTIFICATE INFORMATION:

HOW YOU BENEFIT:

Start your journey to become an SAP Consultant;
Gain globally-recognised associate-level SAP Certifications;
Learn directly from SAP experts;
Experience classroom and workshop-based training in SAP Technologies;
Develop the soft skills needed to prepare you for successful job applications;
Benefit from introductions to job opportunities within the SAP Ecosystem to help secure a position after the training. Please note this program does not guarantee you a job at the end of it.

WHAT WE REQUIRE FROM A CANDIDATE:

Candidates must have the legal right to work in South Africa.
Candidates must be currently unemployed or employed in a part time/non-permanent role not related to career aspirations;
Candidates must be educated to at least Bachelor level in a field related to Business Administration / Management Information Systems / Engineering
Candidates will preferably have graduated within the last 3 years with a GPA in the top quartile – proof of this may be requested.
Candidates must have a keen interest in starting an SAP-related career involving travel;
Candidates should be fluent in English, both written and spoken;
The program will commence by late October 2024and full-time availability from 9am – 6pm from Monday – Friday throughout the training period is essential. The Program will last for 2 months.
This training will take place online in a virtual live classroom format. Please ensure you have strong enough internet at home to be able to participate in this program.

Please share an English version of your resume while applying for this program.

Job Segment: SAP, Cloud, ERP, Consulting, Engineer, Technology, Engineering

DMLT Solutions Architect – AI and Clean Data

Bring out your best

Many SAP customers are in the process of transforming to data-centric IT architectures to support new data-driven business models. AI is a central lever to provide clean data (i.e. data quality, data volume, data privacy) as this is a crucial capability for businesses’ success in the data world.As a Senior Service Architect in the global Data Management and Landscape Transformation team, you will support our international customers in all questions regarding clean data provisioning leveraging AI capabilities.It is particularly important to always have trusting and committed teamwork together with internal stakeholders, customers, and partners. You will primarily work remotely, depending on the respective requirements, you will also work on site at the customer’s site.

Tasks:

Advising customers in the context AI and clean data (i.e. data quality, data volume, data privacy). Representation and presentation of all SAP’s and DMLT’s AI solutions.
Conducting system analyses and feasibility studies based on data management methodologies using SAP and DMLT solutions.
Create implementation roadmaps for customer’s journey to clean data.
Interactively moderate workshops with customers, colleagues and partners and present the results of their work.
Implementation of data quality improvement projects based on AI, SAP standard software and DMLT automation solutions.
Continue to improve, standardize, and expand our range of services together as a team.
Collaborate trustingly and reliably with colleagues in different areas of SAP in different roles and in locations around the world.
Support business development and go-to-market activities to grow a project pipeline.

Education, qualifications, skills, and competencies:

Good technical college or university degree (diploma / bachelor / master) in computer science, business informatics, or comparable work experience.
At least 6 years of broad experience in SAP technologies, with a focus on Business Technology Platform and S/4HANA, including several years of experience in both consulting and technology development.
Several years of experience in Artificial Intelligence, Data Science, Machine Learning technologies
Proven hands-on experience with SAP Business AI (AI Core, AI Services, Joule) is a plus
Sound programming knowledge and experience in Python, Javascript, or ABAP/ABAP OO.
SAP ERP application know-how (FI, CO, MM, SD, …) is a plus
Confident appearance in front of customers and experience in communication at decision-making level.
Very good communication and moderation skills, and strong team orientation.
Very good knowledge of English, both spoken and written.

Bring out your best

We win with inclusion

EOE AA M/F/Vet/Disability:

Job Segment: ERP, Cloud, Developer, Data Management, Data Architect, Technology, Data

SAP Data Migration Technology Senior Logistics Consultant

Bring out your best

Job Title: Technology Senior Logistics Consultant

As a Technology Senior Logistics Consultant, your job will involve working in a global team,

focusing on positioning and delivery of DMLT services in South Africa, Global, as well as internal projects.

Your main tasks are:

Identify customer’s logistics business needs and designing and architecting the appropriate solution proposal from the Data Management & Landscape Transformation (DMLT) portfolio and beyond.
Lead and drive customer opportunities throughout all engagement phases (presales, sales and delivery) and architecting potential solution design.
Lead and facilitating customer’s workshops and discussions to validate the best solution design for the customer’s requirement.
Lead the delivery of DMLT projects remotely and onsite, in distributed regional and global teams.
Conduct feasibility studies and system analyses, supported by SAP DMLT technology and methodology.
Contribute to continuously enhance the DMLT solution design according to changing market requirements and identify potential enhancements, continuously improving our service offering.
Closely collaborate with people in different roles across the company.
Establish and maintain trustful relationships with Market Unit colleagues on all levels, of both externally on customer side and SAP internally and externally.

YOUR PROFILE

University degree (Bachelor/Master) or equivalent relevant job experience.
Minimum 10 years (preferably international) SAP consulting experience in customer engagement role.
Has worked as enterprise architect or advisor to customers helping customers build their IT Roadmap leveraging SAP Products and services.
Has strong networking skills, a positive customer centric work attitude.
Has a strong understanding of SAP ECC / S4HANA data model with sound understanding processes in Logistics application modules.
Has strong exposure to working with SAP Customers from different industry segments such as Public Sector, Manufacturing, Retail, Consumer Goods, Utilities, Automobile etc.
Has led minimum 2 complex data migration projects to SAP S4HANA.
Have experience in positioning services in the area of data migrations, data transformations, Mergers, Acquisitions and Divestitures.
SAP DMLT tools. methodology and data migration experience is beneficial.
Relevant SAP Technology experience, SAP Business Technology Platform is a plus.
Process know-how for essential business processes like Lead-2-Cash, Procure-2-Pay, Design-2-Operate or Hire-2-Retire are a strong asset.
Additional experience in SAP S/4HANA, BW/BW4, CRM and CX, SRM and ISM, HCM/SuccessFactors, Data Management Solutions (MDG, ILM,..) or SAP Industry Solutions is a benefit.

Proven track in C-level communication.
Excellent communication and moderation skills, strong team spirit. Fluency in English required.

ABOUT THE TEAM

Data Management and Landscape Transformation is a global Service Delivery organization within the Board Area Customer Success. We advise our customers in strategy definition, conceptual planning, and the realization of their business and technological transformation requirements for the digital economy.

Data Management and Landscape Transformation services offer a holistic approach for customers data-related needs with data quality and data integration services. The DMLT group serves SAP customers in managing their data and transforming their landscapes. Business, market, and technology changes result in realignment of business processes and structures. This reflects in various transformation and transition activities, such as

Fast-track data migration and (selective) transition to the Intelligent Enterprise Suite (IES) (SAP S/4HANA cloud, SAP S/4HANA, BW/4, C4/H, SuccessFactors, SAP Data Intelligence and more).
Manage business challenges that come with mergers, acquisitions, and divestitures.
Optimization of processes and data, or organizational restructuring by ensuring data harmonization, data restructuring or the consolidation of system landscapes.
Improve management of data from strategy to execution, with the focus on data quality, data privacy, data volume and lifecycle, data integration, and master data management.

In fast pace changing market and business requirements, it is essential for customers to adopt to the digital platform to drive their business innovation. The DMLT service portfolio plays a significant role in helping customers to transition to the IES via SAP Move and SAP RISE. It’s our mission to “enable customer’s business to intelligently connect people, data and processes”.

#SAPBTPCareers

Bring out your best

We win with inclusion

EOE AA M/F/Vet/Disability:

Job Segment: ERP, Cloud, SAP, Data Conversion, Developer, Technology, Data

Data Migration Solutions Architect

Bring out your best

Job Title: Data Migration Solution Architect

We help the world run better.

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Apply now! 

Orchestrates the design of a holistic architecture model. Combines SAP DMLT software and technology solutions with the specific customers business and technology strategy as well as their operating model.

Regular involvement in project is 80% – 90%.

Your main tasks are:

Identify customer’s business needs and designing and architecting the appropriate solution proposal from the Data Management & Landscape Transformation (DMLT) portfolio and beyond.
Lead and drive customer opportunities throughout all engagement phases (presales, sales and delivery) and architecting potential solution design.
Lead and facilitating customer’s workshops and discussions to validate the best solution design for the customer’s requirement.
Lead the delivery of DMLT projects remotely and onsite, in distributed regional and global teams.
Conduct feasibility studies and system analyses, supported by SAP DMLT technology and methodology.
Contribute to continuously enhance the DMLT solution design according to changing market requirements and identify potential enhancements, continuously improving our service offering.
Closely collaborate with people in different roles across the company.
Establish and maintain trustful relationships with Market Unit colleagues on all levels, of both externally on customer side and SAP internally and externally.

YOUR PROFILE

University degree (Bachelor/Master) or equivalent relevant job experience.
Minimum 10 years (preferably international) SAP consulting experience in customer engagement and technical role.
Has worked as enterprise architect or advisor to customers helping customers build their IT Roadmap leveraging SAP Products and services.
Has strong networking skills, a positive customer centric work attitude.
Has a strong understanding of SAP ECC / S4HANA data model with sound understanding processes in at least 2 of the application modules – SAP Finance, Controlling MM, SD, PP, PM.
Has strong exposure to working with SAP Customers from different industry segments such as Public Sector, Manufacturing, Retail, Consumer Goods, Utilities, Automobile etc.
Has led minimum 3 – 4 complex data migration projects to SAP S4HANA.
Have experience in positioning services in the area of data migrations, data transformations, Mergers, Acquisitions and Divestitures.
SAP DMLT tools. methodology and data migration experience is beneficial.
Relevant SAP Technology experience, SAP Business Technology Platform is a plus.
Process know-how for essential business processes like Lead-2-Cash, Procure-2-Pay, Design-2-Operate or Hire-2-Retire are a strong asset.
Additional experience in SAP S/4HANA, BW/BW4, CRM and CX, SRM and ISM, HCM/SuccessFactors, Data Management Solutions (MDG, ILM,..) or SAP Industry Solutions is a benefit.
Proven track in C-level communication.
Excellent communication and moderation skills, strong team spirit. Fluency in English required.

ABOUT THE TEAM

Fast-track data migration and (selective) transition to the Intelligent Enterprise Suite (IES) (SAP S/4HANA cloud, SAP S/4HANA, BW/4, C4/H, SuccessFactors, SAP Data Intelligence and more).
Manage business challenges that come with mergers, acquisitions, and divestitures.
Optimization of processes and data, or organizational restructuring by ensuring data harmonization, data restructuring or the consolidation of system landscapes.
Improve management of data from strategy to execution, with the focus on data quality, data privacy, data volume and lifecycle, data integration, and master data management.

#SAPBTPCareers

Bring out your best

We win with inclusion

EOE AA M/F/Vet/Disability:

Click here to apply

All the best with your applications.

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Technical Service Manager

SAP Young Professionals Program Angola 2024

SAP Young Professionals Program South Africa 2024

DMLT Solutions Architect – AI and Clean Data

SAP Data Migration Technology Senior Logistics Consultant

Job Title: Technology Senior Logistics Consultant

Data Migration Solutions Architect

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