Sun International Vacancies

To apply, click on the link at the end of the posts and all the best with your applications.

Graduate : Finance 

Job Purpose

• The  aim of the internship is to cultivate a new generation of finance professionals who can contribute to Sun International’s financial health and strategic financial planning.
• Participants will delve into financial reporting, budgeting, risk assessment, and the intergration of financial strategy with corporate objectives.
• Introduction to Sun International’s financial policies, procedures, and tools.
• Workshops on financial compliance, ethics, and the role of finance in the company.
• Shadowing key finance personnel.
• Graduates rotate through various sub-units: Finance, Internal Audit, Commercial &
• Compliance, and Fraud Risk.
• The program is designed to provide a balance of structured learning and on-th-job experience, ensuring that graduates are ready to tackle the chalenges of a career in finace and accounting within Sun International.

Education

• Matric
• (Bcom) Bachelor of Commerce in Accounting

Gaming Tech & Floor Asst – Fixed Term Contract (3 Months)

Job Purpose

• Responsible to service and clean the components on gaming related equipment to required standards to prevent failures.

Education

• Grade 12 (with Natural Science and Mathematics)

• N3 – Electric/ Electronic

Experience

• N/A

Skills and Knowledge

• Analytical skills
• Problem Solving
• Collecting Information (listening; asking questions)
• Dealing with Customers
• Checking
• Following Instructions
• Emotional resilience

Key Performance Areas

Maintained Gaming Product

• Cleaning, servicing, replacing and testing of minor components of EGMS, Gaming Kiosks, displays, card reader, keypads, IView screen, note acceptor, EGM bases, Gaming Table Equipment, Signage, cashiering equipment, marketing and promotional equipment (Refer to the work output task register)
• Record all job cards
• Move and place EGMs
• Clean-up move location
• Ensures RGP information is displayed

Gaming Technical Standards

• Clean-up move location
• Keep workshop tidy and safe
• Clean, store and secure equipment

Customer Service

• Provides accurate guest information including promotional information
• Greets guests with a friendly smile, eye contact on arrival, friendly goodbye and treated with respect at all times
• Be available and interact with guests to assist with queries

Operations Manager : VC

Job Purpose

The Operations Manager: SVC will be responsible to lead the planning and delivery of the SVC member experience at important touchpoints in the customer’s journey from arrival including the entertainment and guest relations experience, the retail experience; food and beverage and recreational offerings throughout the members’ stay on the resort, in line with standards, budgets and legislative requirements with the ultimate objectives of retaining members,  increasing customer satisfaction levels and managing any areas of risk, in line with legislation and regulations.

This will include:

• managing and integrating on-site SVC guest relations and entertainment activities
• maintaining physical standards as per the SLA with SVC Association
• maximising member satisfaction and on-site communication, as per SLA above

and project managing any special projects to enhance the customer experience at the SVC facility viz. renovations, refurbs, etc

Education

• 3 Year Degree or Diploma from a recognised hotel or business school (or similar NQF rating)

Experience

• 8-10 years’ experience in the hospitality industry including 4 years management experience
• Experience in an RCI / timeshare environment is an advantage
• Thorough understanding of business legislation (SHE / LRA/ risk management)

Skills and Knowledge

• Decision-making
• Evaluating / Developing
• Integrating (Connecting, Collaborating, Influencing)
• Controlling & directing resources
• Managing Customer Relationships
• Managing results and risk
• People management
• Innovation & continuous Improvement
• Knowledge of the timeshare & vacation ownership industry
• Labour & risk legislation
• Entertainment trends
• Operational management
• Project management
• Marketing
• Financial & Business acumen
• Proficiency in MS Office / Opera / TSW
• Coaching

Key Performance Areas

• In collaboration with the GM:SVC, develop a customer value proposition, plan and standards for the SVC onsite operations
• Provide input into present and future products by determining and evaluating current and future consumer recreational trends and promotions for the operation
• Develop plans around the member entertainment and guest relations experience at important touchpoints in the member’s journey from arrival and across the guest’s stay on the resort
• Collaborate with SVC marketing and on-resort marketing to design initiatives including annual calendars, promotions and activations to drive excitement and vibe to enhance membership stays
• Communicate objectives and promotions to the team and key stakeholders to ensure optimal execution and synergy throughout the member’s on-site SVC experience
• Oversee the planning and delivery of promotions and initiatives to enhance the customer experience
• Be available “on the floor” and interact with customers to build relationships, understand expectations and provide a hospitable experience for customers visiting the Sun Vacation Club, dealing with any escalated complaints or queries
• Understand customer preferences and ensure that any special requests are actioned and delivered to create exceptional memories
• Compile plans and project manage the execution of any new projects and offerings within SVC, including planning for special projects such as refurbishments, renovations, etc. taking into account how this may affect visiting members
• Oversee daily operations to ensure delightful customer interactions, efficiency and achievement of expectations
• Conduct regular walkabouts of the SVC operations highlighting areas of concern with service provider management to find a solution for improved excellence in product and service standards
• Monitor various departments across the SVC customer value chain to ensure a positive guest experience, providing necessary support as required including experiences offered by F&B providers, entertainment, housekeeping, maintenance etc.
• Monitor market trends to understand consumer expectations and brand relevance including product, pricing, retail and service provider offerings available in the market
• Make recommendations of improvements to products and service offerings in line with trends in the industry ensuring that the product offerings at SVC are innovative and fresh
• Recognize and provide insights on trends, barriers, risks and opportunities that may impact the business within the SVC environment
• Manage the relationships and provide support to SVC providers throughout the contractual agreement period to ensure that planned benefits are achieved, and sustained.
• Measure success and return on investment of products and services and identify issues and challenges
• Pay close attention to the security of assets and equipment across the SVC operation; ensuring any areas of concern are addressed immediately
• Deliver an effective and integrated operational system (processes, people, standards, management frameworks, practices and technology) to support the plans and expectations in allocated areas
• Critically evaluate and monitor the quality of products and service offerings across SVC to ensure standards are aligned with the SVC brand
• Keep up-to-date with customer feedback on relevant social media / guest feedback platforms and manage remedial action where relevant
• Oversee entertainment plans, contracts management and delivery of entertainment activities during peak times
• Act as an advisor to operational and management teams with regards timeshare standards; procedures and product enhancement
• In collaboration with operational teams, lead and programme manage the delivery of special projects ensuring the correct planning and monitoring of standards in line with budgets and standards, and buy-in and management of relevant stakeholders
• Manage and authorise expenses in line with pre-determined budgets  
• Be available to deputise for the General Manager SVC in his / her absence
• Develop, coach and retain the SVC’s high-performing operating teams, ensuring any skills gaps are addressed through OJT coaching and training
• Inspirational leadership to enhance employee engagement and motivation of teams by growing and leading the Sun Way culture and initiatives
• Maintain regular communication with key stakeholders and members; as well as maintaining a strong relationship with RCI and other club associations

Plumber ( Re-Advertised)

Job Purpose

Main Purpose of the Job

Responsible to perform and supervise the installation, maintenance, repair and troubleshooting of plumbing equipment including pipes, fixtures, drainage systems and appliances associated with heating, cooling, water distribution and sanitation cross the business unit according to legislation, regulations, and standards.

Education

• Matric
• 2-Year Diploma / Trade Test as a Plumber.

Experience

• Minimum of 5 years’ experience performing Plumbing repairs.
• Supervisory experience is an advantage.

Skills and Knowledge

Work conditions and special requirements

• Ability to work shifts that meet operational requirements.
• Physical ability to lift and control relevant machinery, and equipment and mobility to move around as per job requirements.
• May require work in uncomfortable positions, around gas, fumes, and toxic chemicals, as well as extreme temperatures.
• Manual dexterity

Certifications/Accreditation/Registration/Licenses

Preferably registered with the SAFMA / other accredited facilities / engineering bodies

Key Performance Areas

Duties and responsibilities include:

Maintained Plumbing Systems & Equipment

• Check in with the services office for scheduled jobs after the completion of each job and at the end of each workday.
• Responsible for time management of jobs scheduled each day.
• Prepare necessary tools and PPE for the day ahead.
• Respond to requests relating to Plumbing equipment and systems installations, repairs, and upgrades in line with scheduled repairs and preventative maintenance plans.
• Conduct investigations to diagnose system or equipment faults, locate the source of the problem, and make use of appropriate tools and materials to repair issue including:
• Interpret blueprint and building specifications to map layout of pipes, drainage systems and other plumbing materials.
• Installs supports for pipes, equipment, and fixtures prior to installations.
• Assembles, installs maintains and conducts pressure tests on pipes, fittings and valves for heating, water, drainage, sprinkler, and gas systems.
• Installs heating and air-conditioning systems including water heaters.
• Tests plumbing systems for leaks and other problems.
• Measure, cut thread and bend pipes to required angles using hand and power tools and machines such as pipe cutters, pipe threading machines and pipe-bending machines.
• Inspect plumbing systems to identify and replace worn parts viz washers, broken pipes and or clogged drains.
• Install pipe assemblies, fittings, valves, appliances viz dishwashers, water heaters and fixtures such sinks and toilets, using hand and power tools.
• Install underground storm, sanitary and water piping systems to connect fixtures and plumbing to these systems.
• Use specialized techniques, equipment, or materials such as welding of pipes or working with special piping.
• Audit supplies, machinery and systems and address any risk areas and check compatibility and safety of the components.
• Keep management up to date and feedback on status and challenges with regards repairs and installations.

Plumbing Compliance

• Inspect and test different Plumbing systems to ensure compliance with safety regulations.
• Store and secure parts and tools needed in line with regulations and SOPs.
• Maintain Personal Protective Equipment in line with specifications and regulations.
• Keep up to date with latest trade knowledge and skills in line with updated equipment and systems, as well as regulations around Plumbing requirements.
• Keep up to date with policies and procedures for installing, maintaining, and repairing plumbing equipment or machinery; as well as revised testing or installation procedures, and align practices.
• Keep up to date with the handling of various tools including saws, screwdrivers, pliers, and knives, as well as the use of power tools, test meters, pipe threaders and conduit benders.

Shift Supervision

• Completes and signs off on inspections registers for Plumbing equipment, systems, etc.
• Interact and be available to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
• Supervise contractors / junior staff appearance and handling of equipment.
• Report and resolve any issues experienced.
• Supervise the control of stock and operating equipment as per SOP’s.
• Completes supporting job / work card admin / paperwork.
• Provides support to contractors or staff on escalated technical Plumbing queries.
• Follows up on fault logging until resolution.

Core behavioral competencies

• Analytical skills
• Problem solving
• Initiative
• Attention to detail and quality.
• Building Positive Working Relationships
• Customer Centricity & Stakeholder focus
• Drive for Results
• Physical stamina and strength

Technical / proficiency competencies

• Working experience of SHE legislation and standards
• Proficiency in MS Office, IFS
• Be able to install, repair, adjust, maintain, and troubleshoot Plumbing equipment and its components.
• Read blueprints or technical diagrams.
• Assembling pipe sections; tubing and fittings; working with clamps, screws, bolts, plastic solvents, caulking, soldering, and welding equipment

Gaming Tech & Floor Asst – S

Job Purpose

Responsible to be the frontline customer point of contact, providing exceptional service to guests on the slots floor, and assist with the servicing and cleaning of gaming machine components in accordance with company standards and gaming regulations.

Education

• Grade 12 Natural Science and Mathematics) or
• N3 – Electric/ Electronic

Experience

• Ability to work shifts that meet operational requirements
• Physically able to work and stand for long periods of time
• Physically able to move machines and handle and work with tools applicable to the job
• Required to work in a smoking environment
• Meet the requirements for a gambling gaming licence

Skills and Knowledge

Core and Personal Behavioural competencies:

• Analysing
• Applying technical expertise and technology
• Relating (connecting; valuing diversity and    interacting)
• Maintaining focus
• Collecting Information (listening; asking questions)
• Dealing with Customers
• Following Instructions
• Emotional maturity
• Preferred Personality Traits
• Confident team player who is Presentable, Positive, Service oriented, Energetic, Passionate, Friendly, and able to create an entertaining environment for guests

Technical / Proficiency competencies:

• Gaming Component Knowledge
• Gaming Component Servicing & repairs
• System auditing& investigations
• English verbal communication skills
• Proficient computer skills
• Numerical skills (calculations of large numbers)
• Slots Products – Machine card transactions, Smart card adjustments, pay-outs
• Loyalty Programme product knowledge
• Use Slots equipment – Machine types, manufacturer, denomination, payable, functionality, diagnostic functions.
• Compliance procedures and regulations
• Basic responsible gambling principle

Key Performance Areas

Maintained Gaming Machines

• Cleaning, servicing, replacing and testing of minor components of EGMS, Gaming Kiosks, Displays, card reader, keypads, iView screen, note acceptor, EGM bases, Gaming Table Equipment, Signage, cashiering equipment, marketing and promotional equipment (Refer to the work Deliverable task register)
• Record all job cards
• Move and place EGMs
• Clean-up move location
• Ensures RGP information is displayed

Slots Floor Transactions

• Verifies jackpot pay-outs
• Completes and validates documentation
• Identifies, reports and resolves faults / tilts on machines
• Identifies and resolves transactional errors
• Logs faults with technical departments
• Reports defects to general appearance and functioning of gaming floor
• Escalates issues with relevant parties: Technical, Surveillance, Security, Management
• Resolves minor disputes and escalates issues as required

Gaming Technical Standards

• Clean-up move location
• Keep workshop tidy and safe
• Clean, store and secure equipment

Customer Engagement

• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
• Interact with guests and provide professional service standards and relevant solutions
• Identifies customers and understand their preferences
• Educate customers on business unit facilities, products and current promotions
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary

HR Officer

Job Purpose

The HR Officer will be responsible for providing transactional HR administration and general administrative support to members of the HR Team across the employee lifecycle, to ensure seamless and consistent delivery of the departments’ services to line management and employees in line with company procedures and compliance standards

Education

• Grade 12
• Studying towards a 3-Year Degree/ Diploma in HR is preferred.

Experience

• A minimum of 2 years experience in an administrative function.
• Exposure in the areas of human resources management will be an advantage.
• Meet the requirements for a gambling gaming licence.
• High degree of confidentiality is essential

Skills and Knowledge

Core and personal behavioural competencies:

• Planning and implementing
• Handling information / following instructions.
• Clerical Administrative functions
• Problem-Solving
• Checking / attention to detail
• Writing formal correspondence
• Take initiative.
• Customer service orientation

Technical / proficiency competencies:

• HR process knowledge
• Labour Legislation & Conditions of Employment
• Communication skills – written and verbal.
• Computer Literacy (MS Office / Peoplesoft)
• IFS (Purchase requisitions)

Key Performance Areas

HR Administration

• Be the first point of contact for all transactional HR-related queries
• Maintains human resources records by recording new hires, transfers, terminations, changes in job classifications, merit increases; and tracking leave
• Administer HR-related documentation, such as contracts of employment, throughout the employee life cycle
• Update the HR database / system and ensure all data is accurate and complies with audit requirements
• Identify, classify, maintain and protect HR related files, documentation and sensitive information consistent with record handling and audit requirements.
• Prepare relevant paperwork for payroll around staff movements and conditions of employment
• Monitors unemployment claims by reviewing claims; substantiating documentation.
• Documents human resources actions by completing forms, reports, logs, and records.
• Updates job knowledge by participating in educational opportunities; reading professional publications.
• Coordinate all admin as it relates to discipline and grievance procedures in the organisation and ensure proper record keeping as required by legislation
• Order and maintain consumable stock levels in line with anticipated demand
• Coordinating the flow of departmental paper and electronic documents to the appropriate parties (obtaining from Business units passing on to payroll, files, etc.)
• Prepare basic reports such leave liability

Transactional HR Support

• Troubleshooting and resolving HR transaction processes and related data issues with HR and assigned clients. This will include collaborating with HR Consultants, Learning & Development, Recruitment and Payroll
• Type correspondence proficiently including letters, faxes, etc.
• Handle calls, queries and requests received by the HR office on a daily basis and escalate relevant issues in all areas of HR including: appointments; leave; benefits; medical aid; provident fund; termination information
• Assist employees in completing necessary paperwork to support changes, updates, etc.
• Administer student loan, medical aid, provident fund, and disability programs by advising employees of eligibility; providing application information; helping with form completion; verifying submission; notifying employees of approvals.
• Orients new employees by providing orientation information packets; reviewing company policies; gathering withholding and other payroll information; explaining and obtaining signatures for benefit programs.

Stakeholder Engagement

• Maintains regular communication on current administration and projects status with relevant stakeholders
• Keeps service providers informed of payments and information required for vendor processes
• Keep payroll informed of new hires, terminations and changes to employment conditions
• Communicate with medical aid and provident fund on hires, terminations, death benefits, etc.
• Escalates non-conformance issues or outstanding information

VIP Services Manager

Job Purpose

The VIP Services Manager has the responsibility for the planning, management and delivery of the VIP services strategy, VIP guest experience and team management at unit level with the aim of growing relationships and VIP gaming revenues through the acquisition, recognition, reward and incentivizing of top-end gaming customers, in line with gaming regulations; legislative requirements and company standards.

Education

• Grade 12
• 3 Year Degree / Diploma in Business Management is preferred

Experience

• Minimum of 5 years’ experience within a guest services management role
• Experience in the Casino Industry
• 3 years’ experience in VIP Personal Host position is an advantage
• Meets the requirements for a key Gaming Licence
• Ability to work shifts that meet operational requirements
• Domestic travel as required

Skills and Knowledge

Core Behavioural competenciesConceptualizing skillsDeveloping relationshipsMotivating others / gaining co-operationDecision-makingTraining; coaching; keeping abreast of new developments in fieldDealing with Customers including conflict management skillsAnalysing / Diagnosing statisticsReviewing – Assessing feasibility; assessing compliance; efficienciesAppraising / Developing Others including evaluating for recruitment, performance, coaching and trainingInnovation & creativityInfluencing & negotiating skillsPeople ManagementEnergetic, positive and service oriented leader

Technical/Proficiency competenciesAdvanced Written and Verbal English communication skillsCRM systemsNegotiating skillsNetworking skillsTelephone skillsKnowledge of Sun InternationalKnowledge of gaming industryManipulation of system dataListeningSelling / Upselling skillsFinancial acumenBusiness acumenTeam PlanningProficient Computer Skills – MS Office; EGSHigh levels of integrity

Key Performance Areas

Delivered VIP Growth, Acquisition & Retention Plans

• Understand the Unit and Group VIP strategies and align the Unit VIP services plan to personalise the services and offerings in line with customer preferences
• Collaborate with the General Manager in developing strategic objectives for the Unit’s VIP services which are aligned to specific deliverables
• Develop VIP business/customer growth through acquisition and retention strategies and targets
• Develop and analyse a customer segmentation plan to take advantage of acquisition, retention and growth opportunities and achieve financial goals
• Manage and utilise relevant marketing solutions to achieve targets (CRM)
• Compile a unit VIP and/or cluster events calendar that will support brand loyalty ensuring SI as the brand of choice for VIPs
• Monitor performance against targets on an ongoing basis (CRM)
• Motivate and mobilise the team to achieve targets
• Manage the achievement of milestones of VIP service targets and deliverables
• Identify and investigate new opportunities to optimise VIP services for the property
• Conduct risk analyses i.t.o impact on short term profit margins vs. long term sustainability
• Manage and allocate people and operational resources
• Build and motivate a team of sales and relationship-focused VIP Personal Host team

VIP Customer Relationship Management

• Manage the end-to-end customer experience for all VIP and hosted gaming customers
• Manage the product and service standards in Prive and Sun Lounge operating areas
• Monitor and update the business unit with regards to current standard operating procedures and ensure compliance.
• Initiate personalise offerings in line with customer preferences as recorded in CRM
• Implement the VIP Personal Host Programme and promotional strategies
• Establish guest needs and implement action plans as per SOP ‘s and guest status
• Align campaigns and efforts with customer value accounts across acquisition, retention and growth segments.
• Utilise CRM to guide team activity and track performance.
• Implement solutions to improve overall customer experience and offerings to VIP customers to address identified gaps and opportunities
• Set criteria for Bally Bag and Live Floor view system and ensure compliance
• Track and analyse feedback from clients with regards their experiences, taking any remedial action to address areas of concern with relevant stakeholders
• Engage with VIP customers and provide a customer experience that will support brand loyalty ensuring SI as the brand of choice
• Host and entertain VIP gaming customers as required
• Promote a culture that maintains the confidentiality of customer’s information in all gaming and CRM systems
• Develop and maintain a customer recognition programme to acknowledge special occasions including birthdays and other important dates

VIP Customer Experience

• Manage and conduct meet and greet processes on the property
• Deals with escalations / complaints / conflict situations
• Be available to interact with VIP punters and guests when on-site
• Plan, manage and communicate on campaign objectives and plans to VIP team for co-ordination and implementation
• Set parameters and criteria for the transportation and security of VIP customers
• Set criteria, conduct room checks and assess VIP hotel room readiness and standards
• Assess butler services and make recommendations to improve offering to VIP customers (Where available)
• Complete all expense claims
• Manage the integrity and confidentiality of customer information in all programs
• Drive data base integrity and maintenance

VIP Analytics & Reporting

• Completes the following reports:

• Exception reports/ journals
• Monthly Financial Review reports
• Month end reports
• Report on Acquisition customers through Bally Live Floor view
• Analyze customer preference data reports from CRM on an ongoing basis

• Track, report and participate in the Completion of the “Event input template” for all functions and VIP initiatives
• Manage the individual VIP customer’s comp spend in line with the re-investment model and Group Comp policy, indicating offerings to activations in order to generate revenues

People Management

• Develop and provide feedback on performance & development plans/contracts
• Develop a skills matrix for the team
• Develop a training and development plan for the team
• Monitor HR reports/ compliance to HR standards
• Provide direction and support to all VIP services employees with regard to standards, VIP clients, etc.
• Provides motivation and leadership to promote positive working relationships
• Lead and oversee departmental communication ensuring employee and management interaction
• Recruit, select and manage talent in the VIP services department in line with Company standards

Budget Management

• Financial Management for the Unit VIP services function including:

• Budget
• Cost management
• PIP and forecasting
• Revenue growth plans and performance
• Financial reporting for the function
• Develop and monitor discretionary expenditure, budgets and customer reinvestment levels to achieve revenue and EDITDA targets

Stakeholder Relationship Management

• Liaise with VIP Player development and Group VIP in formulating the targets and plans for the acquisition of new business and activations of inactive business
• Cooperate with other departments on the property to create exceptional Guest experiences and build strong relationships with key clients to ensure return VIP gaming business
• Continuously engage with clients to establish and grow loyal relationships for SI
• Coordinates the distribution of information to all relevant departments on the property
• Leads VIP meetings and provide relevant feedback and information to management and the department with regards challenges, business growth, play, etc.
• Collaborates with marketing with regards promotions within the Prive and Sun Lounge areas; as well as the co-ordination and execution of VIP events

Casino Admin Clerk

Job Purpose

The Casino Administration Clerk will be responsible to compile, capture, audit, reconcile and distribute gaming related documents from the gaming operations, count and cash desk functions on a daily basis for analysis and verification purposes, in line with legislation and regulations.

Education

• Grade 12 with maths numeracy
•  Basic bookkeeping certificate
• Meet all requirements for a gaming license  

Experience

• Minimum 1year experience in gaming and / or auditing
•  Experience working with accounting or casino management

Skills and Knowledge

Work Condition & Special Requirements

• Works shifts in line with operational requirements
•  Deals with Cash

Core behavioral competencies

• Analytical skills
• Attention to detail
• Working with information (agreements, laws, regulations, statistics)
• Reviewing / evaluating information and data
• Clerical Administration skills
• Problem Solving

Technical / proficiency competencies

·       Corporate & gaming industry knowledge

·      Cashiering knowledge

·      Count Knowledge

·      Gaming Regulations

·      Written and verbal communication skills

·      Casino Management Systems

·      Proficiency in MS Office Suite

·      Knowledge of EGS is an advantage

·      Strong numerical skills

·      High level of personal integrity

Key Performance Areas

• Check that counted casino revenue has been correctly captured into Gaming system (EGS) and balances in the system
• Identify, investigate, and resolve any discrepancies
• Balance General Ledger to Gaming system / Recons / Statements / Source documents
• Allocate statutory requirements to relevant accounts (e.g. vat, gaming board levies)
• Conduct quality assurance on the back-up documentation
• Escalate any variances and errors identified
• Report daily on the count and any variances identified
• Conduct online adjustments
• Investigate all manual adjustments
• Respond to queries from Shared Services Centre related to gaming accounting.
• Record paperwork and back-up documentation

• Update internal audit documents / templates for count and cash desk functions for auditing purposes
• Communicate templates to relevant departments
• Schedule regular internal audits on data and system
• Conduct audits on both count and cash desk processes and data on a regular basis
• Conduct Slots audits – soft count, meters, jackpots
• Conduct Tables audit – fills, credits, coupons, tips, chips.
• Complete monthly count of cards, playing cards, layouts etc. for OE usage calculations.
• Conduct numbered stationery audit monthly
• Conduct MVG merchandise audits
• Conduct online investigations, identifying and escalating any suspicious transactions as per legislated requirements
• Conduct ACM (CAIONS) Audit – reconcile between ART client and SDS, removals and loadings.
• Conduct Cage Audit – reconcile the Cage recon to paperwork.
• Make recommendations to address problem areas and put in place measures to avoid loss of company revenue

Cashier

Job Purpose

Responsible to be the frontline customer service point for facilitating the flow and securing of cash from transactional exchanges with guests, satellite stations and other cash desk areas on the gaming floor (including caions and vault) and to assist with count processes as required, in line with internal professional standards and gaming regulations.

Education

Grade 12 or equivalent national qualification

Meet all requirements for a gaming license

Gaming Regulations / FICA regulations.

Experience

Previous experience in a customer facing / cashiering role.

Experience in the gaming industry would be an advantage

Skills and Knowledge

Problem SolvingCollecting Information (listening; asking questions)Dealing with CustomersAttention to detail.Checking (accuracy in the handling and recording of transactions)Following InstructionsEmotional resilienceHonesty in the handling of cashPresentable

English verbal communication skillsNumerical skills (calculations)Detect fraudulent currencyFICA threshold and suspicious transaction reportingCash desk equipment usage and maintenanceCashiering administrationCountBasic computer skills

Key Performance Areas

Prepared Work Area

• Check work area and ensure all equipment is functioning and ready for service.
• Check cleanliness of own section or station.
• Communicate and follow-up on the correction of any equipment faults or defects.

Customer Engagement

• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and always ensuring respect.
• Interact with guests and provide professional service standards and relevant solutions.
• Identifies customers and understand their preferences.
• Educate customers on business unit facilities, products, and current promotions.
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary.

Count Administration

• Clear slot machines on days that count will be performed.
• Conduct a count for the day.
• Capture of data into the system.
• Report on any suspicious transactions.
• File documentation.

Cash Desk Transactions

• Handle all player transaction requirements with regards the exchange of cash, chips, vouchers and smart cards and paying out ‘winnings.
• Reconciliations (treasury, automated cashier machine, chip) are completed daily.
• Calculate and execute pay-outs.
• Accurately conduct financial transactions on the gaming systems.
• Identifies and escalates suspicious transactions and possible fraudulent activity.
• Conduct cash-ups and reconcile float at the end of service.
• Substantiate and report on any float variances.
• Secure and transport float as required.
• Guest information and copies of trading and transactional documentation is accurately recorded in the system.
• Supporting documents have been generated for auditing purposes.

Know how:

• Knowledge required involves the practical application of work procedures and processes.
• Planning is generally on a short-term daily / weekly basis and within regular activity cycles.
• Communicates, co-ordinates and interacts with others in the value chain to ensure customers receive exceptional experiences.
• Manages one’s time and resources to ensure that objectives are achieved effectively and on time.

Problem Solving

• Interprets customer requirements in terms of services available and the applicable constraints.
• Takes initiative in making decisions which are made within well-defined, somewhat diversified procedures and limits of authority.
• Considers all the facts, options, and possible outcomes prior to making decisions.
• Works independently and is orientated towards solving customer queries.

Accountability

• Takes ownership of customer requests and requirements.
• Always follows laid-down policies and procedures, operating in line with rules, regulations, system parameters and internal controls.
• Interprets customer requirements in terms of services available and facilitates operational processes.

Refers problems falling outside parameters to the team leader/manager for resolution

Click here to apply

All the best with your applications