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PP0753 – Intermediate Developer
| Category: | Technology – OF6302 |
| Posted by: | Alexander Forbes |
| Posted on: | 29 Oct 2024 |
| Closing date: | 08 Nov 2024 |
| Location: | Sandton |
Purpose of the Job:
Responsible for support in the Finance area. This support entails business analysis, development, testing, troubleshooting and other ad-hoc tasks as required by the Application Manager. Primarily: Conduct system administration, and provide system support to business users to eliminate key man dependency and manage all testing and administration on the system.. To develop, produce and test the source code for new or modified software components, modules or programs. To aid the other team members of the team with tasks and in the meeting of team requirements and duties. This person is required to be a team player, show commitment and operate in a professional manner when dealing with the customer and other team members.
Overview:
Education
Matric – Essential
IT Diploma or studying towards – Advantageous
Experience
Minimum 5 years’ experience in IT exposure
Knowledge of databases, web services, APIs
Agile ways of work
Fundamental understanding of DevOps discipline
Experience with Financial System troubleshooting
High level working knowledge of computer networking, software installation and administration; IT Operational experience is advantageous
Knowledge of SQL – Essential
Understanding of relational databases, software API’s, technical documentation
Key performance areas
Holistic management of application.
Audit compliance
Risk mitigation/management
Disaster Recovery
Application monitoring (reporting; supported hardware and OS; troubleshooting)
Management of applications on Group Technology Repository
Operational support
Develop professional relations with all stakeholder teams, business, and vendors
Technical support problem resolution related to networks, servers, desktops, database management software, operating systems, and business application software systems
Co-ordinate system changes as per the change management process
Prepare all documentation as required according to guidelines and best practice
Compile test plans, test and document test outputs, manage any changes
Manage and implement processes, protocols and procedures, ensuring compliance with zero audit findings
Monitor the roll-out of new software applications or upgrades to existing applications
Active involvement in recommendations on whether to upgrade the existing systems or install new ones
Active involvement in ensuring proper change and governance processes is followed for all requested changes
Ability to make decisions on backlog items and sprint planning in collaboration with product owner
Ability to put together business reports relating to application performance
Comply with Group IT Policies and Procedures. This can include standards for quality, data security and compliance (SAS 70)
Business management
Knowledge sharing (includes Information Management)
Ability to translate business requirements to platform roadmap
A thorough understanding of the business and an ability to assess business requirements
Ability to analyse structure; flow of work and data
Disaster recovery
Ensure the technical information pertaining to the applications that your team is responsible for, is kept complete and updated on the Group Technology Repository. This includes architectural diagrams, SOPs, landscape diagrams, ownership information, application tier etc.
Actively liaise with DR team to book applications for DR tests based on application tier. Ensure that test frequency based on the tier is adhered to.
Competencies required
Business skills
Adaptability and Flexibility
Operations management
Complexed problem solving
Analytical Skills
Detail orientated
Report writing
Excellent communication skills both writing and oral
Negotiations skills
Time Management
Tracking and reporting on operational performance
Maintaining policy and procedure documents
Project Management
Business relations
Decision Making and Judgement
Process Management
Functional skills
Accountability and Dependability
Planning and Organising
Problem Solving
Attention to detail
Effective prioritisation
Customer Focus
Leadership skills
Change Management
Coaching and Mentoring
Driving Performance
Resilience
Motivating and Inspiring
People skills
Collaboration and Partnering
Effective Communication
Team Effectiveness
Developing Others
Empowering Others
Core competencies
Change ability
Commercial Acumen
Business transformation thinking
Creative and Innovative Thinking
Initiative
Learning Agility
PP2181 – IT Service Manager
| Category: | Technology – OF6302 |
| Posted by: | Alexander Forbes |
| Posted on: | 31 Oct 2024 |
| Closing date: | 08 Nov 2024 |
| Location: | Sandton |
Purpose of the Job:
To provide clear guidelines, processes and procedures for the facilitation of detailed planning, implementation, control, review and governance of service provision, delivery and management to meet business requirements and agreed levels of service. Guidance on negotiation, implementation and monitoring of agreed external Service Level Agreements and internal Operational Level Agreements and the ongoing management to meet business expectation. Central and consolidated reporting of the Service Level measures and matrices. Continuously seek and proactively improve service delivery and sustainability targets. To develop and own the Group Information Technology Library (ITIL) service management framework and service desk set up with the aim of lifting the Capability Maturity Measurement Index, (CMMI) maturity of the Service Delivery department to level 4 as directed by the Head of Service Management and CIO. The role also includes the management of Enterprise tooling, Continual Service Improvement as well as Asset and Configuration Management.
Overview:
Education and Experience Required
IT Diploma or Degree
COBIT and ITIL Managers Certification or Equivalent
Subject Matter Expert Qualifications
ITIL v4 Expert would be advantageous
MCSE
Minimum 5-10 years’ experience in IT exposure
Minimum of 5-year service or operations management experience
Minimum of 4 years’ experience in a Leadership role
Knowledge & Skills:
Negotiation Skills (Solid)
Strategic Thinking (Solid)
ITIL – Governance Framework (Solid)
Communication Skills (Written and Verbal) (Solid)
Subject matter expertise (Solid)
Understand the IT service delivery within a corporate environment (Advanced)
Conceptual thinking skills (Solid)
Ability to analyze, make decisions and initiate act (Solid)
Demonstrated problem solving ability including advanced OS & applications diagnostic in a domain environment
Competencies:
Deciding and initiating action
Learning and researching
Entrepreneurial and commercial thinking
Relating and networking
Adapting and responding to change
Persuading and influencing
Creating and innovating
Key Accountabilities
Responsibility: Delivery Service Management and ReportingManage end-to-end ownership, to ensure that all technology requirements are met for day-to-day systems use, performance and maintenance, enhancements and change projects with adequate service level agreements in place
Ensure services escalation framework is developed and maintained for all technology services
Document a consolidated view of stakeholder Service Management capability requirements.
Analyse and document the Service Management requirements for each Service Delivery discipline.
Identify and develop high level themes and commonalities within the Service Delivery Service Management framework.
Develop a deployment Roadmap to deploy the service improvement framework
Document and communicate the service catalogue and its dependencies to the staff
Ensure timeously service reporting to Business relationship managers (Daily , Weekly and Monthly)
Ensure high standards of Technology services are delivered by managing and monitoring the Technology Service Level Agreement (SLA), interact with Sourcing to acquire quality contracts with third party vendors to support design and development of products to deliver high level of service to business
Understand over all business dynamics, to provide optimal delivery across the business units.
Manage service offerings and Service Level Agreements in conjunction with internal customers (agree annually and measure on a monthly basis).
Responsibility: Service Management, Tools & Architecture
Implement and maintain an integrated set of Service Management processes.
Implement and maintain IT operations processes that integrate with the abovementioned Service
Implement and maintain architecture for the underlying technologies to enable and support the Service
Ensure domain standards and policies are aligned with the ITIL implementation design
Influence the Infrastructure, Group Technology strategy by staying abreast of industry trends and role players and ensure that the Business Unit is well positioned to provide competitive and industry leading services
Facilitate and provide a consolidated strategy on Service management tools to enable:
Responsibility: Operations Management
To design and implement short- and long-term strategic plans to ensure infrastructure and application capacity meets existing and future business requirements
Enhanced overall performance of all spheres of the IT management and alignment to changing and growing business needs.
Integrity of the IT security infrastructure and stable systems.
IT strategic and operational plans developed, communicated and executed to achieve business goals by fostering innovation, prioritizing IT initiatives, and coordinating the evaluation, deployment, and management of current and future IT systems across AF
To oversee the operations and maintenance of all IT systems including website, web self-care, provisioning, sales force management, data warehouse, databases and BI, email systems, shared drives and Active Directory
To develop standards and procedures that provide for efficient operations, i.e. determining business requirements for IT systems, directing the planning and development of business analysis and executing project management in an Agile IT environment
To ensure proper monitoring and trending is implemented for optimal uptime of key business services which includes the operation and maintenance of all facilities and hardware infrastructure including power, cooling, access control, servers, storage systems, printers, PCs, smartphones and tablets.
To ensure the creation and maintenance of high-quality systems documentation and SOPs.
To engage with various technology areas to troubleshoot critical operational issues affecting business and to manage the communication between various affected stakeholders
Responsibility: Risk Management
Build relationship with Technology Risk and Governance team and provide support wherever required.
Coach broader teams within Group Technology on all the processes and controls that they have to execute in their daily work and ensure that they understand the reasons for the controls and the consequences for failing to adhere to prescribed processes.
Test a sample of activities by reviewing documentation and checking work completed to see if control requirements are being adhered to. Coach colleagues on areas for improvement and highlight major failures to the manager of the area
Provide evidence/supporting documents to auditors or management assurance consultants during formal reviews
Responsibility: Application Management
Build relationship with Application team and provide support wherever required.
Make colleagues aware of all changes to policies, processes and procedures that are being planned for the area and ensure that they can incorporate the changes on the effective date.
Business Service monitoring
Command Centre Visualization & Portals
Application Monitoring
Availability and performance
Service Management
Display a sound understanding of the social and political landscape surrounding Technology activities and identify how these would impact on existing and or planned transformation initiatives
PP3923 – Drafter
| Category: | Product Management – OF4302 |
| Posted by: | Alexander Forbes |
| Posted on: | 25 Jun 2024 |
| Closing date: | 30 Nov 2024 |
| Location: | Johannesburg |
Purpose of the Job:
Drafting special rules in line with the legislative framework; negotiate with regulators and clients with regard to outstanding and problematic submissions and ensuring registration/approval of the rules with the regulator; and managing and developing staff reporting to the role.
Overview:
Level Summary
Understanding and applying relevant legal requirements specifically in the drafting of rules.
Keep abreast of new legislation, both in South Africa.
Providing holistic solutions to internal and external clients with regards to fund.
Interact and maintain good relations with consulting platform and installations team.
Comply with company policies and procedures of the business.
Provide documentation that is clear, unambiguous and in line with the legislative requirements.
Providing Support to Senior Umbrella Drafters
The Junior Drafter will be responsible for providing drafting services to the business and its clients as follows:
Receiving task through the departmental workflow.
Seeking clarification/ further information from Consultant(s) to ensure that clients’ expectations as well as all legal requirements are met.
Complete drafts accurately 1st time and within the prescribed time frames.
Understanding the legal framework, the requirements of the regulator, AF Administrative practices, and AF Consulting advice to ensure drafting meets all requirements.
Responding to the regulators’ queries and demonstrating an understanding of the legal framework.
Ensure End to End drafting process is completed, that is, complete drafting, obtain signatures, submission to the regulator and obtain registration/approval of the rules.
Update and maintain workflow records.
Key Performance Areas:
Drafting Rules
Understanding the legal framework, regulator’s requirements, AF Administrative practices and AF Consulting advice to ensure drafting meets all requirements.
Liaising with consultants and the regulator to ensure successful resolution of queries.
Drafting Rules
Complete all allocated drafting requests within the target date.
Update the workflow system on progress for the task.
Asses drafting requests and allocate to the appropriate team member.
Requirements:
Minimum 2 years’ experience in Employee Benefits
Minimum 3 years’ experience as a Rules Drafter
Understanding the Retirement Funds legal framework
Intermediate knowledge of MS Word
Extensive knowledge about Retirement Funds
Advance knowledge of legislation impacting Retirement Funds
Senior Drafter
| Category: | Product Management – OF4302 |
| Posted by: | Alexander Forbes |
| Posted on: | 02 Sep 2024 |
| Closing date: | 29 Nov 2024 |
| Location: | Sandton |
Purpose of the Job:
Drafting and checking special rules in line with the legislative framework; negotiate with regulators and clients with regard to outstanding and problematic submissions and ensuring registration/approval of the rules with the regulator; and managing and developing staff reporting directly or indirectly to the role.
Overview:
Level Summary
Understanding and applying relevant legal requirements specifically in the drafting of rules.
Keep abreast of new legislation, both in South Africa.
Providing holistic solutions to internal and external clients with regards to fund.
Interact and maintain good relations with consulting platform and installations team.
Comply with company policies and procedures of the business.
Provide documentation that is clear, unambiguous and in line with the legislative requirements.
Providing Support to Consultants
The Senior Drafter will be responsible for providing drafting services to the business and its clients as follows:
Receiving task through the departmental workflow.
Seeking clarification/ further information from Consultant(s) to ensure that clients’ expectations as well as all legal requirements are met.
Complete drafts accurately 1st time and within the prescribed time frames.
Also check drafts from other drafting team members
Understanding the legal framework, the requirements of the regulator, AF Administrative practices, and AF Consulting advice to ensure drafting meets all requirements.
Responding to the regulators’ queries and demonstrating an understanding of the legal framework.
Ensure End to End drafting process is completed, that is, complete drafting, obtain signatures, submission to the regulator and obtain registration/approval of the rules.
Update and maintain workflow records.
Key Performance Areas:
Drafting Rules
Understanding the legal framework, regulator’s requirements, AF Administrative practices and AF Consulting advice to ensure drafting meets all requirements.
Liaising with consultants and the regulator to ensure successful resolution of queries.
Drafting
Complete all allocated drafting requests within the target date.
Update the workflow system on progress for the task.
Asses drafting requests and allocate to the appropriate team member administration
Requirements
Minimum 2 years’ experience in Employee Benefits
Minimum 5 years’ experience as a Rules Drafter
Understanding the Retirement Funds legal framework
Intermediate knowledge of MS Word
Extensive knowledge about Retirement Funds
Advance knowledge of legislation impacting Retirement Funds
Business Acumen: Understands how the Umbrella business operates, what the key issues and risks are, and what drives business success.
Client/Stakeholder Commitment: Anticipates, meets and exceeds client’s needs by creating long lasting relationships that support the client value proposition, supports their financial wellness and ensures client centricity
Drive for Results: Drive a sense of urgency, focus, accountability, agility and execution to deliver business results
Leads Change and Innovation: Actively leads change, does what is right for the business and drives continuous improvement through innovation
Motivating and Inspiring Team and colleagues: Creates and maintains an open, positive working environment by generating commitment, building trust, a shared sense of purpose, and empowerment in others and encouraging them to contribute to the best of their ability
Strategic Thinking: Create, reviews and monitors a competitive solution with breakthrough strategies to drive short term profitability and long-term business growth.
All the best with your applications
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