Fly Safair Vacancies

To apply, click on the link at the end of the posts and all the best with your applications.

Call Centre Agent X8

Job Reference Number: Sales&Distribution_Call Centre Agent6
Department: N/A
Industry: Aviation
Job Type: Permanent
Positions Available: 8
Salary: Market Related

Safair Operations, operating as Flysafair, has a vacancy for a Call Centre Agent at our head office in Bonaero Park. The successful applicant will report to the Assistant Manager: Call Centre.

Job Description

• Receive calls from customers / passengers;
• Deal with problems such as delays, cancellations etc.;
• Explain processes to customers and assisting them where necessary;
• Work in a team and longer than normal hours (shift work);
• Deal with confidential information; – Communicate with customers both verbally and in writing.

Job Requirements

• Grade 12;
• One (1) to four (4) years’ experience in a Call Centre Environment;
• Travel or relevant qualification will be an advantage;
• Excellent communication in English – speak, read and write;
• Solid computer literacy; – Excellent phone etiquette;
• No criminal or credit record;
• Able to work on weekends, public holidays and flexible hours as required;
• Own transport would be an advantage.

Personal Attributes:

• Punctual;
• Excellent understanding or experience of delivering great customer service to a customer;
• High degree of patience and assertiveness;
• Conflict resolution skills; – Immaculate time keeping;
• Trustworthy, professional and reliable, including dealing with confidential information;
• The ability to work well under pressure;
• Practice good time management and willingness to work longer than normal office hours;
• Remains focused in order to handle objections.

Shifts:

• 07:00 – 16:00
• 08:00 – 17:00
• 09:00 – 18:00
• 10:00 – 19:00
• Includes weekends and public holidays.

Flight Attendants – JHB Lanseria X27

Job Reference Number: Cabincrew_FlightAttendant4
Department: Cabin Crew
Industry: Aviation
Job Type: Permanent
Positions Available: 27
Salary: Market Related

Safair Operations, operating as FlySafair, has vacancies for Flight Attendants based at our Lanseria Airport. The successful applicant will report to the Cabin Services Manager.

Job Description

• Continuously ensure compliance to applicable safety policies and procedures;
• Ensure the efficient execution of all activities relating to a positive passenger experience;
• Continuously promote a high level of integrity;
• Ensure a high standard of administrative compliance.

Job Requirements

• Grade 12 or equivalent;
• Current and Valid (non-negotiable):
• SACAA Cabin Crew License;
  • Avmed DD50 Medical Certificate;
  • Dangerous Goods Certificate;
  • Ditching Certificate;
  • Fire Fighting Certificate;
• Valid SA driver’s licence and own motor vehicle (non-negotiable);
• Level 4 English language proficiency;
• Medically fit and able to swim;
• Willingness to work shifts, weekends and on public holidays. This includes early morning sign-on’s or late evening sign-offs.

Personal Attributes:

• Attentive and compassionate with excellent communication and interpersonal skills;
• Customer-service orientated with exceptional diplomacy and unquestionable integrity;
• High commitment to safety and able to operate under stressful conditions;
• Professional both in behaviour and conduct;
• Well-groomed and immaculate appearance (100% Adherence to company uniform and grooming regulations);
• No visible tattoos;
• Immaculate time keeping.

Application Guideline:

• Email applications will not be accepted;
• Preference will be given to members of under-represented designated groups;
• Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.

FlySafair reserves the right:

• Not to proceed with this vacancy;
• To appoint the selected candidates based on its operational requirements.

First Officer – JHB – X23

Job Reference Number: FlightDeck_FirstOfficers1
Department: Flight Deck Crew
Industry: Aviation
Job Type: Permanent
Positions Available: 23
Salary: Market Related

Safair Operations, operating as FlySafair, has vacancies for First Officers at our various bases in Johannesburg, Cape Town, Durban and Lanseria. The successful applicant will report to the Fleet Captain.

Job Description

• Operations:
  • Ensure safety of flight in a timely manner;
  • Monitor the flight path and systems of the aircraft;
  • Perform checks and procedures before, during and after each flight;
  • Communicate with internal departments, external service providers and passengers;
  • Navigate and operate the flight;
  • Ensure compliance with regulations and company policies and procedures;
  • Uphold the company core competitive edge (i.e., excellent customer service);
  • Submit accurate and complete legal administrative documentation;
  • In the event of the incapacitation of the Captain, the First Officer will assume command;
• The First Officer must take all reasonable steps to:
  • Stay updated with the applicable SACAA and international aviation laws, and company Operation manual/s;
  • Maintain familiarity with such provisions of the company Operations Manual as are necessary to fulfil the required function;
  • Assist the Captain as requested concerning operational and administrative duties in relation to the flight;
  • Assist the Captain in upholding a high standard of crew discipline, behaviour, and personal appearance;
• The First Officer shall:
  • Carry out such duties concerning the flight, in accordance with FlySafair Standard Operating Procedures, including procedures, limitations and performance relating to the specific aircraft type;
  • Furthermore, the Captain can allocate any additional duties as required;
  • Confirm the safe navigation of the aircraft, maintaining a continuous and independent check upon both the geographical position of the aircraft and its safe terrain clearance;
  • Volunteer such advice, information and assistance to the Captain as may contribute favourably towards the safe and efficient conduct of the flight;
  • Maintain a high personal standard of discipline, conduct and appearance as a representative of the Company;
  • Support the Captain in the development and maintenance of a high standard of professional expertise and morale amongst the crew;
  • Ensure compliance with the companies operations manual at all times.
• Pre-Flight:
  • The First Officer must be fully aware of the planned flight route, contents of briefing sheets, and the forecast with conditions and runway states at the destination and alternate aerodromes;
  • Perform all checks outlined in the Operations Manual and fill out all required documents accordingly;
  • Work collaboratively with the Captain to review all documents and information necessary to make an informed decision regarding fuel selection, alternates, and any restrictions that may be present on the flight;
• In-Flight:
  • Perform or monitor the execution of all normal, abnormal and emergency checklists in the manner specified in the Operations;
  • Manual and ensure that they are all properly completed;
  • Monitor all aspects of the flight, checking that correct procedures and techniques are used, crosschecking all flight instrument indications, especially altitude/height, speed and heading, and advising the Captain immediately If the aircraft deviates from the planned flight path, or if the pilot observes the onset of a hazardous situation, or if any abnormal instrument reading, warning light, or indicator is detected;
  • Conduct R/T communications as and when required;
• Post-Flight:
  • Ensure all post-flight procedures are completed as per the OM and FCOM;
  • Submit all relevant documentation and/ or reports i.e. IQSMS.

Job Requirements

• Grade 12 or equivalent;
• SACAA Commercial (Essential);
• SACAA ATPL (Preferred);
• Class 1 SACAA Medical (Essential);
• Type rated on Boeing (Advantageous);
• Experience on Commercial Jets over 20 Tons (Advantageous);
• Non-Type Rated or Boeing Type rated with a minimum of 1500 Hours, of which shall include 500 hours Multi-Turbine time (Essential);
• Multi Crew experience (Essential);
• No existing medical conditions;
• Willing to sign applicable training bond/s;
• No criminal record; – Willing to undergo a drug and alcohol test;
• Own transport and RSA Driver’s License;
• SA Citizen with proof of identity;
• Valid RSA Passport;
• Must be willing to work irregular hours on a roster;
• Must have detailed knowledge and understanding of National Aviation regulations such as SACAA, ICAO;
• Knowledge of Doc 8186 (Essential);
• Knowledge of Commercial and Airline Transport Pilots licensing content.

Personal Attributes:

• Immaculate time keeping;
• Good interpersonal skills;
• Professional;
• High integrity;
• Well-groomed;
• Disciplined;
• Excellent Situational awareness;
• Good leadership skills;
• Ability to work irregular hours;
• Positive attitude;
• Be able to handle high levels of responsibility/pressure;
• Be a team player and keep up positive morale;
• Excellent writing skills;
• Excellent communication skills.

Solutions Architect

Job Reference Number: ITandInnovation_SolutionsArchitect
Department: IT & Innovation
Industry: Aviation
Job Type: Permanent
Positions Available: 1
Salary: Market Related

Safair Operations, operating as FlySafair, has a vacancy for an Solutions Architect at our head office in Bonaero Park. The successful applicant will report to the Digital Solutions Manager.

Job Description

• Design scalable and robust digital solutions that meet current and future business needs;
• Innovate and design solutions for complex challenges, ensuring that they are feasible and aligned with business goals;
• Develop detailed architectural blueprints, technical specifications, and integration strategies for digital initiatives;
• Map proposed business solutions onto architectural frameworks, ensuring alignment with organisational goals and technical standards;
• Ensure all solutions are aligned with the organisation’s technology standards and architectural principles;
• Collaborate with cross-functional teams to identify the right technologies and approaches for solving business challenges;
• Work closely with business and technical stakeholders to understand their requirements and translate them into technical solutions;
• Engage with vendors and third-party service providers to evaluate and integrate external solutions;
• Act as a technical advisor for organisational projects, staying up-to-date with emerging technologies, tools, and industry trends, and applying this knowledge to drive innovation;
• Lead technical discussions and design reviews to ensure high-quality deliverables;
• Conduct risk assessments and provide mitigation solutions;
• Support project teams in integrating technical solutions with existing systems and platforms;
• Ensure that the delivery of technical solutions meets the highest standards of quality, consistency, and reliability;
• Implement best practices for data protection, identity management, and secure coding;
• Maintain comprehensive documentation of all architectural designs, decisions, and project-related information;
• Communicate technical concepts and strategies effectively to both technical and non-technical stakeholders.

Job Requirements

• Grade 12 or equivalent;
• Bachelor’s in Computer Science, Engineering, or a related field (Essential)
• Postgraduate or Masters degree (Beneficial)
• Minimum of 8 years of experience in IT, including experience in Solutions Architecture (Essential);
• Experience with cloud computing, SaaS, and PaaS solutions (Essential);
• Proven experience leading successful projects in digital transformation and innovation as a Solutions Architect (Essential);
• Extensive experience in the areas of digitization and Systems architecture (Essential).

Personal Attributes:

• Professional;
• Ability to work in a team and independently;
• Internal and external networking;
• Integrity and values;
• Confidence;
• Passionate;
• Innovative;
• Problem solving and decision making;
• Strategic decision-making;
• Immaculate time keeping.

Application Guideline:

• Email applications will not be accepted;
• Preference will be given to members of under-represented designated groups;
• Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.

FlySafair reserves the right:

• Not to proceed with this vacancy;
• To appoint the selected candidates based on its operational requirements.

Senior Certified Aviation Technician (Avionics) – Flight Line (Durban)

Job Reference Number: Snravtechav3
Department: SVM & Flight Line
Industry: Aviation
Job Type: Permanent
Positions Available: 1
Salary: Market Related

Safair Operations, operating as FlySafair has a vacancy for a Senior Certified Aviation Technician (Avionics) – Flight Line at our Durban Base. The successful applicant will report to the Crew Chief – Flight Line.

Job Description

• Conduct line maintenance inspections;
• Ensure quality is in on Pre-Flight, Post Flight and Transit inspections performed;
• Performing routine and non-routine inspections and maintenance on aircraft to ensure they meet the highest safety and operational standards;
• Conduct routine inspections on various avionics systems on the aircraft;
• Conduct fault finding and rectify based on the fault;
• Perform thorough daily inspections of the aircraft to identify any potential issues or defects;
• Conduct necessary maintenance tasks to ensure the airworthiness of the aircraft;
• Adhere to established maintenance procedures and safety standards;
• All activities must be properly recorded and signed off as per SACAA requirements ensuring that all the required legal aspects are complied with;
• Health and Safety requirements must always be complied with to ensure Personal and other Personnel Safety, Fire and Accident/Incident preventions;
• Ensure that the work area, equipment, and tooling are properly maintained and safe prior to starting any job to prevent accidents or incidents to aircraft and staff;
• Maintain the highest quality and standard of inspections;
• Apply analytical thinking and troubleshooting techniques to identify root causes and implement effective solutions;
• Communicate clearly and professionally to ensure smooth workflow and timely completion of maintenance tasks.

Job Requirements

• Grade 12 or equivalent;
• Licensed AME with a SACAA W1, W2, W3 license on B738 -400/ -800 (Essential);
• Compass Swing (Advantageous);
• Minimum of 15 years aviation experience;
• Line and SVM experience;
• Previous experience working on B737-400 and -800;
• Willingness to work shifts, weekends and on public holidays;
• Must be available and willing to travel at short notice, both locally and internationally;
• Valid South-African passport holder;
• Sound understanding of technical aircraft publications and documentation;
• Maintain a thorough understanding of aviation regulations and safety standards;
• Good understanding of the Avionics Schematic systems;
• Excellent knowledge and troubleshooting experience on B737/400/800;
• Proficient in the use of Microsoft Office (Word, Excel, PowerPoint and Outlook.

Personal Attributes:

• Professional;
• High Integrity;
• Self-disciplined;
• Ethical;
• Reliable and dependable;
• Proactive self-starter’ capable of functioning on his/her own with any supervision;
• Committed to delivering quality work;
• Excellent time-keeping;
• Analytical thinking;
• Strong communication skills;
• Able to follow instructions per work instructions;
• Detail-orientated.

Flight Attendant – Gauteng X20

Job Reference Number: Cabincrew_FlightAttendant2
Department: Cabin Crew
Industry: Aviation
Job Type: Permanent
Positions Available: 20
Salary: Market Related

Safair Operations, operating as FlySafair, has a vacancies for Flight Attendants based at O.R Tambo International Airport and Lanseria International Airport . The successful application will report to the Cabin Services Manager.

Job Description

• Continuously ensure compliance to applicable safety policies and procedures;
• Ensure the efficient execution of all activities relating to a positive passenger experience;
• Continuously promote a high level of integrity;
• Ensure a high standard of administrative compliance.

Job Requirements

• Grade 12 or equivalent;
• Current and Valid (non-negotiable):
  • SACAA Cabin Crew License;
  • Avmed DD50 Medical Certificate;
  • Dangerous Goods Certificate;
  • Ditching Certificate;
  • Fire Fighting Certificate;
• Valid SA driver’s license and own motor vehicle (non-negotiable);
• Level 4 English language proficiency;
• Medically fit and able to swim;
• Willingness to work shifts, weekends and on public holidays. This includes early morning sign-on’s or late evening sign-offs.

Creditors Clerk Assistant X2

Job Reference Number: Finance_CreditorsClerkAssistant1
Department: Finance
Industry: Aviation
Job Type: Permanent
Positions Available: 2
Salary: Market Related

Safair Operations, operating as FlySafair has a vacancy for an Assistant Creditors Clerk at our Head Office in Bonaero Park. The successful applicant will report to the Creditors Controller.

Job Description

• Verify the accuracy of data from designated sources before entering it into the system;
• Locate and correct any visible data errors by confirming its integrity with supervisors;
• Capture information into the financial system/s as required and double-check the information to ensure accuracy;
• General finance duties including filing and reconciliations.

Job Requirements

• Grade 12 or equivalent;
• Basic knowledge of accounts payable and receivable;
• Proficient in the use of Microsoft Office (Word, Excel and Outlook;
• Minimum of 2 years’ data capture experience;
• Ability to work independently;
• Able to cope with changing workload priorities and pressure;
• Able to maintain confidentiality at all times.

Personal Attributes:

• Detailed and able to work under pressure;
• Strong administrative skills;
• Good communication skills (verbal and written);
• Able to follow instructions;
• Committed to delivering quality work;
• Immaculate time keeping;
• Professional;
• Strong work ethic;
• Honesty and integrity;
• Proactive approach towards delivery of duties;
• Strong team player.

Application Guideline:

• No email applications will be accepted;
• Preference will be given to members of under-represented designated groups;
• Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.

FlySafair reserves the right :

• Not to proceed with this vacancy;
• To appoint the selected candidates based on its operational requirements.

Data Analyst

Job Reference Number: IT_Innovation_Data_Analyst02
Department: N/A
Industry: Aviation
Job Type: Permanent
Positions Available: 1
Salary: Market Related

Safair Operations, operating as FlySafair has a vacancy for a Data Analyst at our head office Bonaero Park. The successful applicant will report to the Manager: BI and Development.

Job Description

• Implement and uphold data governance and security protocols;
• Perform data extraction and transformation;
• Create Qlik data models;
• Generate information and insights from data sets and identify trends and patterns;
• Identify and define BI process improvement opportunities;
• Provide maintenance of the BI environment;
• Provide technical expertise in data storage structures, data mining, and data cleaning;
• Implement strategies that optimise statistical efficiency and quality;
• Support initiatives for data integrity and normalisation;
• Create complex queries on large datasets for manipulation;
• Lead data analysis projects from start to finish, including scoping, planning, execution, and delivering results to stakeholders;
• Develop complex reports in Qlik that summarises key findings and insights;
• Responsible for documenting solutions;
• Coach and mentor colleagues;
• Provide training and support to Management on how to interpret and utilise data reports and dashboards;
• Engage with cross-functional teams to understand their data requirements;
• Gather input from stakeholders to ensure the data solutions provided meet their needs;
• Translate complex data analysis into actionable business insights that stakeholders can easily understand and act upon.

Job Requirements

• Extensive knowledge of MS SQL Database (T-SQL);
• An understanding of the ELT Framework, which includes an understanding of data extraction and transformation;
• Extensive knowledge of data cleaning, validation, and transformation techniques;
• Qlik modeling;
• Grade 12 or Equivalent;
• BCom Information Technology (Essential);
• Relevant BI Certification (Essential);
• Minimum of 6 years’ BI experience;
• Qlikview/Qliksense experience (Essential);
• Nprinting experience (Advantageous);
• Aviation experience (Advantageous).

Personal Attributes:

• Analytical skills;
• Attention to detail;
• Project management;
• Strong skills in using Qlik tools;
• Able to prioritise workload and juggle multiple tasks;
• Stakeholder engagement;
• Must be able to articulate oneself;
• Professional;
• Reliable and dependable;
• High integrity;
• Ability to use independent judgment, when necessary and be assertive within the parameters of the role;
• Deadline driven;
• Immaculate time keeping.

Manager: Contracts and Procurement

Job Reference Number: Logistics_Manager:ContractsandProcurement1
Department: N/A
Industry: Aviation
Job Type: Permanent
Positions Available: 1
Salary: Market Related

Safair Operations, operating as FlySafair, has a vacancy for a Contracts and Procurement Manager at our Head Office Bonaero Park. The successful applicant will report to the Senior Manager: Supply Chain.

Job Description

• Manage the procurement process from initiation to completion of payment;
• Act as a point of contact between the company and suppliers & identify potential suppliers based on project requirements;
• Manage supplier evaluation and selection;
• Negotiate contracts, terms and deadlines with vendors and suppliers;
• Manage the complete contract life cycle from Creation, Collaboration, Signing, Tracking, Renewal and Closure;
• Receive feedback and monitor the supplier lead time and quality of services provided;
• Monitor price fluctuations of goods and vendor pricing and work out a strategy to ensure best pricing and quality to be supplied to FlySafair;
• Liaise actively with the Technical department heads to understand the needs across the Technical department; – Review requests for Quotations (RFQs) and monitor all delivery timelines are met and to ensure a >98% OTIF;
• Manage accurate records for all procurement activities;
• Prepare financial and quality Audits;
• Accurately track and report key functional metrics;
• Thoroughly examine and test existing contracts to ensure maximum contract value on agreed contracts;
• Together with the Warehouse manager, monitor Consignment stock and report back to suppliers and Management;
• Provide input into the Annual Budget and future capacity requirements;
• Responsible for the overall Performance of Contract Obligations and the effectiveness of the Contract;
• Monitor and report on the total Value of Contract and ensure price competiveness;
• Oversee the compliance rate and is accountable for the Purchase Order accuracy;
• Manage the full procurement team and their performance.

Job Requirements

• Grade 12 or equivalent;
• Degree in Finance, Logistics, Supply Chain Management, Business Administration or Equivalent;
• 5+ years Procurement experience of which, must include 3 years managerial experience;
• Proven experience of previous Contract Management;
• Proficient in Procurement procedures and best practices;
• Proficient knowledge of inventory and inventory controls;
• Aviation experience (preferred);
• Knowledge of SAM AMO system (advantageous);
• Qlickview experience (Advantageous).

Personal Attributes:

• Excellent communication skills both written and verbal;
• Aptitude in decision-making and working with numbers;
• Strong leadership;
• Organisational, multitasking, and problem-solving skills;
• Critical thinker;
• Deadline driven;
• Immaculate time keeping.

Administrative Assistant

Job Reference Number: HR_AdministrativeAssistant01
Department: HR & Corporate Services
Industry: Aviation
Job Type: Permanent
Positions Available: 1
Salary: Market Related

Safair Operations, operating as FlySafair has a vacancy for a Administrative Assistant at our Head Office in Bonaero Park. The successful applicant will report to the Manager: Talent Acquisition.

Job Description

–   Act as an administrative resource for departments facing capacity constraints;

–   Quickly familiarize with the workflows, policies, and requirements of each assigned department;

–   Provide clerical administrative support, including data entry, scheduling, correspondence, and record management;

–   Ensure smooth day-to-day operations by proactively identifying and resolving administrative bottlenecks;

–   Transition seamlessly between departments, maintaining a high level of professionalism and efficiency;

–   Adapt to varying priorities, tasks, and team dynamics depending on the department’s unique needs;

–   Propose and implement improvements to administrative processes, ensuring sustainability and consistency;

–   Share best practices across departments when applicable. 

Job Requirements

–   Grade 12 or equivalent (Essential);

–   Administrative tasks;

–   Confidentiality and Data Privacy;

–   Excellent interpersonal and communication abilities;

–   Proficient in Microsoft Office;

–   Strong problem-solving skills and a proactive attitude;

–   High degree of discretion and professionalism;

–   Problem solving.

Personal Attributes:

–   Professional;

–   Reliable and dependable;

–   High integrity;

–   Adaptable;

–   Able to work under pressure;

–   Self-motivated and deadline driven;

–   Team-player;

–   Accountable;

–   Immaculate time keeping.

Closing Date: 05 December 2024 

Technical Records Clerk

Job Reference Number: Planning_TRC001
Department: Planning & Records
Industry: Aviation
Job Type: Permanent
Positions Available: 1
Salary: Market Related

Safair Operations, operating as FlySafair has a vacancy for an Technical Records Clerk at our head office in Bonaero Park. The successful applicant will report to the Senior Administrator: Technical Records.

Job Description

• Update the maintenance system and capturing daily ATLR’s flight hours and landings, oil usage and complaints;
• Capture work packs when required;
• File and scan hard copy paperwork as required;
• Assist with maintaining an orderly documents storage area in line with standards, procedures and regulations;
• Separate incoming paperwork daily for assigned aircraft;
• Identify all discrepancies on ATLRs and missing log pages and communicate with relevant stakeholders to obtain correct records;
• Identify and communicate Hour and Cycle differences between the MRO system and ATLR’s;
• Update all part changes/ movements on ATLR’s;
• Verify and file certificates received;
• Notify administrators of new components;
• Assist in Updating work orders, ADs, SBs, EOs, STCs, Repairs, etc. into MRO System and file documents;
• Distribute documents as requested by departments;
• Assist the Component Administrator in ensuring all required component movements are performed by the record clerks vis Technical Log/ ATLR
• Liaise with the Component Administrator to ensure that all unserviceable spares are removed and controlled correctly from a Technical Records perspective;
• Resolve or escalate records queries and requests;
• Maintain knowledge of relevant regulations, policies and guidelines;
• Adhere to statutory regulations, organisational standards, policies and procedures;
• Report non-compliance and implement corrective actions to ensure compliance.
• Analyse Stakeholder needs and identify improvement initiatives;
• Maintain positive relationships with internal and external stakeholders to foster meaningful interactions.

Job Requirements

• Grade 12 or equivalent (Essential);
• Certificate/Diploma in administration or related qualification (Advantageous);
• 7-10 years of experience in records systems and retention in a mid-size organisation (Essential);
• Experience working with Aircraft documentation and the requirements thereof (Essential);
• Experience working with a technical maintenance system (Advantageous);
• Willing to work overtime;
• Knowledge and understanding of Microsoft Office suite (Outlook, Excel, PowerPoint, Word);
• Knowledge of aviation records management;
• Basic financial awareness.

Personal Attributes:

• Professional;
• Strong Integrity and ethical;
• Compliance driven;
• Good stress management;
• Assertive;
• Detailed orientated;
• Immaculate timekeeping;
• Able to work independently and in a team;
• Communication skills;
• Planning and organising skills;
• Interpersonal skills.

Application Guideline:

• Email applications will not be accepted;
• Preference will be given to members of under-represented designated groups;
• Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.

FlySafair reserves the right:

• Not to proceed with this vacancy;
• To appoint the selected candidates based on its operational requirements.

Customer Service Agent (GRJ) X2

Job Reference Number: PassengerServices_CustomerServiceAgent02
Department: Passenger Services
Industry: Aviation
Job Type: Permanent
Positions Available: 2
Salary: Market Related

Safair Operations, operating as FlySafair, has a vacancy for a Customer Service Agent at our George Airport. The successful applicant will report to the Manager: Base Airport

Job Description

• Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;
• Assist customers when there are flight disruptions and/or cancellations;
• Handle and safeguard of confidential information;
• Address any complaints in a professional and timeous manner;
• Escalate any problematic issues to the Supervisor on duty;
• Provide professional Customer service at all times.

Job Requirements

• Grade 12 or equivalent;
• Airport and ticket sales experience;
• Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required;
• Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);
• Excellent understanding of delivering great customer service;
• Excellent written and verbal command of the English language including proper phone etiquette;
• Conflict resolution skills.

PERSONAL ATTRIBUTES:

• Punctual; – High degree of patience and assertiveness;
• Trustworthy, professional and reliable, including dealing with confidential information;
• Immaculate timekeeping;
• The ability to work well under pressure;
• Practice good time management;
• Customer focused and service orientated.

Application Guideline:

• Email applications will not be accepted;
• Preference will be given to members of under-represented designated groups;
• Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.

FlySafair reserves the right:

• Not to proceed with this vacancy;
• To appoint the selected candidates based on its operational requirement.

Senior Business Optimisation Engineer

Job Reference Number: ITandinnovation_IndustrialEngineerSenior1
Department: IT & Innovation
Industry: Aviation
Job Type: Permanent
Positions Available: 1
Salary: Market Related

Safair Operations, operating as FlySafair has a vacancy for a Senior Business Optimisation Engineer at our Head Office in Bonaero Park. The successful applicant will report to the Manager: Business Optimisation.

Job Description

• Support relationships through strong communication and negotiation skills with internal and external stakeholders;
• Serve as a liaison for vendor management & 3rd party management;
• Obtain stakeholder buy-in when delivering new solutions;
• Act as the intermediary between business and IT & Innovation delivery teams;
• Fulfil a cross-functional role by engaging and facilitating effective communication flow between business units;
• Provide progress and status reporting to all stakeholders;
• Obtain proficiency in operational systems relevant to projects to a level that assists with problem solving & solution design;
• Obtain specialised knowledge of areas within the business with an aim to become a subject matter expert;
• Provide specialized knowledge and training to junior and intermediate team members to support skills development;
• Leverage available tools & platforms for enhanced solutioning;
• Engage in problem analysis and resolution, continuous evaluation of current systems and processes with the objective of creating a unique customer service experience;
• Identify trends and implement long term solutions;
• Contribute towards the Innovation roadmap;
• Design control systems to minimise costs and production issues on a holistic view;
• Understand organisational goals and based upon them, design and create requirements for elegant solutions that serve the needs of multiple constituencies simultaneously;
• Follow the lean project methodology to co-ordinate project activities;
• Implement the project plan & perform quality control on solutions designed;
• Sufficiently test implemented solutions to reduce errors & incidents;
• Monitoring & Control – Track project progress, manage scope creep, risks & decisions;
• Ensure change management is considered in all solutions;
• Ensure projects are sufficiently closed with all documentation filed & lessons learnt acknowledged;
• Ensure Change Management is incorporated in all solutions by facilitating Train the Trainers & providing implementation support;
• Lead design-thinking by linking complex problems to create enterprise solutions;
• Identify impactful business optimisation opportunities;
• Anticipate future trends or challenges and contribute to the strategic direction and growth of the areas in which you are involved;
• Design processes with the purpose of increasing productivity, eliminating wastefulness, saving time, reducing costs, and ensuring quality standards are maintained;
• Contribute to the creation of standards & frameworks to enhance standardisation of output;
• Apply DMAIC approach to business optimisation initiatives.

Job Requirements

• B.Eng Industrial Engineering (Essential);
• Honours Industrial Engineering (Advantageous);
• Green belt or higher in Lean Six Sigma (Advantageous);
• 5 years + experience in Process Improvement (Essential);
• Project Management experience (Advantageous);
• Must be passionate and knowledgeable about continuous improvement;
• Knowledge of mathematical modelling, simulation modelling and optimization;
• Extensive knowledge of emerging industry practices.

Personal Attributes:

• Interpersonal skills;
• Attention to detail;
• Results driven;
• Able to handle sensitive and confidential information;
• Ability to work in a fast moving, dynamic environment;
• Problem solving and decision making skills;
• Customer centricity;
• Communication;
• Leadership skills;
• Outcome and results driven;
• Ability to work in a team and independently;
• Integrity and values;
• Confidence;
• Immaculate time keeping.

Application Guideline:

• Email applications will not be accepted;
• Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.

FlySafair reserves the right:

• Not to proceed with this vacancy;
• To appoint the selected candidates based on its operational requirements.

Data Analyst Graduate X2

Job Reference Number: GINT_0001
Department: IT & Innovation
Industry: Aviation
Job Type: Contract
Positions Available: 2
Salary: Market Related

Safair Operations, operating as FlySafair, has a vacancy for a Data Analyst Graduate at our head office in Bonaero Park. The successful applicant will report to the Manager: Business Intelligence.

Job Description

• Assist with gathering data from various internal and external sources;
• Assist with maintaining data quality and integrity;
• Support the team with documenting solutions;
• Assist with generating information and insights from data sets;
• Create visualisations in QIik to present data insights in an understandable and actionable manner;
• Create charts, graphs, and other visual representations of data to help stakeholders;
• Support initiatives for data integrity and normalisation;
• Assist with gathering input from stakeholders to ensure the data solutions provided meet their needs.

Job Requirements

• Grade 12 or Equivalent (Essential);
• Bachelor’s degree in Computer Science, Information Technology, Statistics, or a related field (Essential);
• Certification in relevant software or analytics tools (advantageous);
• Basic understanding of QIik data modelling;
• An understanding of the ELT Framework, which includes data extraction and transformation;
• Knowledge of MS SQL Database (T-SQL);
• Knowledge of data cleaning, validation, and transformation techniques;
• Familiarity with data visualization best practices;
• Analytical skills;
• Proficient in statistical analysis and data manipulation.
• Attention to detail;
• Ability to multitask.

Personal Attributes:

• Professional;
• Reliable and dependable;
• High integrity;
• Deadline driven;
• Open-mindedness towards learning.

Application Guideline:

• Email applications will not be accepted;
• Preference will be given to members of under-represented designated groups.
• Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.

FlySafair reserves the right:

• Not to proceed with this vacancy;
• To appoint the selected candidates based on its operational requirement.

Click here to apply

All the best with your applications.