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CRM Architect – Talent Pool
Date: 4 Dec 2024
Location: Stellenbosch, Western Cape, ZA
Company: Capitec Bank Ltd
Apply by:
This advert is purposed at attracting talent for future dated opportunities.
We’re on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:
1. To see what life at Capitec is all about and complete a short assessment, please click here!
2. Once you have completed the above finalize your application by clicking apply below.
Please note:
Purpose Statement
- To be a client engagement technical expert and apply and provide data, systems and engineering know how to support, track, develop and improve client engagement programmes, campaigns and prompts throughout the client engagement life cycle.
- To conceptualise, articulate, design and build Client Relationship Management (CRM) solution designs in relation to specific communication programmes, campaigns, and prompt business requirements.
Experience
Minimum:
- 3-5 yrs. technical CRM experience in a client relationship environment or business engineering to understand data, modelling, selection, systems, and integration points in respect of a client centric view.
- 1-2 yrs. experience working on Salesforce Marketing Cloud and / or other CRM platforms
- Experience of working cross functionally with multiple stakeholders.
- Operating in an environment practicing Agile methodology.
Ideal:
- 3-5 years’ experience in CE to understand data, modelling, selection, systems, and integration points in respect of a client centric view
- 3-5 years program or business engineering experience project experience.
Qualifications (Minimum)
- A relevant tertiary qualification in SAFe Program Consultant (SPC) or Similar
Qualifications (Ideal or Preferred)
- Honours Degree in Information Technology or Similar
Knowledge
Minimum:
- Salesforce Marketing Cloud
- Salesforce CRM
- Process engineering
- Analytics and modelling
- System integration, APIs
- Customer relationship management principles, tools, and methods
- Understanding of data, modelling, selection, systems, and integration points in respect of a client centric view.
- Stakeholder engagement and management principles and practices
- Agile methodology
Ideal:
- CX or CE Journey mapping
- Technical CRM program building
- AI modelling
- Digital channel development and integration
Skills
- Analytical Skills
- Communications Skills
- Interpersonal & Relationship management Skills
- Planning, organising and coordination skills
- Problem solving skills
Conditions of Employment
- Clear criminal and credit record
Product Head: Personalisation & Insights
Date: 13 Nov 2024
Location: Stellenbosch, Western Cape, ZA
Company: Capitec Bank Ltd
Apply by:
We’re on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:
1. To see what life at Capitec is all about and complete a short assessment, please click here!
2. Once you have completed the above finalize your application by clicking apply below.
Join Us in Becoming the Best Bank in the World!!
We appoint energized and motivated people for their potential and continuously look for talented, driven individuals to help us innovate and evolve. That is why we focus on finding the right people for the right jobs. We love what we do because we focus on making a positive difference for our clients and employees. Our company DNA is built around talented and committed teams dedicated to build a brand that we are proud of and earns the trust of our clients.
Who We Are
We are a bank, but we’re much more than that. We believe that banking is about enabling people to control their financial lives through banking that is simplified, accessible, affordable, and delivered through a personal experience. By helping our clients manage their financial lives better, we enable them to live better.
Why Choose Us
At Capitec, we offer our best by living up to our CEO values in every situation – we always put the Client first, act with Energy and take Ownership. And to support people in being their best, our Employee Value Proposition offers every value to all team members through cohesive teams, growth opportunities as well as employee benefits and savings. We make it a priority to ensure that each member of the Capitec team feels welcome, valued, focused, and has the opportunity to grow.
About the Role
As the Product Head, you will take full ownership and accountability for driving Client Insights, transforming strategic direction into an exceptional product that sets the standard for excellence. You will lead a dynamic, dedicated team, fully engaged in every phase of the product lifecycle. Your mission is to harness client feedback and insights to inspire innovative planning and ensure seamless delivery, ultimately creating a product that not only meets but anticipates the needs of our clients. In the Client Analytics domain, the Product Head will be responsible for leading a team of data engineers, data analysts, machine learning and data scientists to drive client personalization and data-driven insights within the organization. This role involves managing a large team, leveraging data to deliver personalized client experiences, optimizing product usage, and enhancing client engagement and retention.
Minimum Requirements
- Completed bachelor’s degree
- 10+ yrs experience in business management at a senior level in an innovative high performing environment, ideally banking or FinTech.
- 5+ years’ experience managing products.
- Business and product vision; has had ownership responsibility for a product previously.
- Product management where there are multiple initiatives with competing priorities and so experience in influencing multiple diverse stakeholders, both business and technology.
- Working at strategic, tactical and technical levels.
- Career experience to include some time in one or more technical roles.
- Communicating with technical and non-technical senior stakeholders across multiple business units.
- Using data and metrics to test theories, confirm assumptions, and measure success
- Earning trust across different levels and multiple groups of a large organization
- Usability studies and/or customer research principles and methods.
- Client development and product validation through customer feedback.
- Using influence and relationships to drive and achieve objectives.
- Leading and guiding multi-functional teams with a single product operating model
- Leading and having oversight of remote / hybrid teams.
Knowledge and skills
- Strategic and commercial thinking; able to think about problems from a business perspective using people, technology and product input.
- Business acumen and systems thinking; able to take a ‘big picture’ view, assess, make a logical, sound decision and influence others to achieve objectives.
- Financial acumen – sufficient to effectively operate own cost centre
- People leadership and management practices to empower, create focus and delivery.
- Organising, planning and prioritising work.
- Data-driven approach; analytical and quantitative skills.
- Technologically literate and able to adapt to new technologies.
- Able to dive deep in understanding the product, the business, and the competitive landscape.
- Able to present complex technical information in a clear and concise manner to a variety of audiences.
Additional Information
- Clear criminal and credit record
Client Experience (CX) Specialist II
Date: 9 Nov 2024
Location: Stellenbosch, Western Cape, ZA
Company: Capitec Bank Ltd
Join Us in Becoming the Best Banking Group in the World!!
We appoint energized and motivated people for their potential and continuously look for talented, driven individuals to help us innovate and evolve. That is why we focus on finding the right people for the right jobs. We love what we do because we focus on making a positive difference for our clients and employees. Our company DNA is built around talented and committed teams dedicated to build a brand that we are proud of and earns the trust of our clients.
Who We Are
We are a bank, but we’re much more than that. We believe that banking is about enabling people to control their financial lives through banking that is simplified, accessible, affordable, and delivered through a personal experience. By helping our clients manage their financial lives better, we enable them to live better.
Why choose Us
At Capitec, we offer our best by living up to our CEO values in every situation – we always put the Client first, act with Energy and take Ownership. And to support people in being their best, our Employee Value Proposition offers every value to all team members through cohesive teams, growth opportunities as well as employee benefits and savings. We make it a priority to ensure that each member of the Capitec team feels welcome, valued, focused, and has the opportunity to grow.
About the role
As a Client Experience Specialist, you will provide an exceptional client experience (CX) for Capitec Clients by independently managing activities across the entire CX spectrum. You will leverage deep subject matter expertise and research insights to shape and incorporate CX standards into the product development lifecycle while actively employing Design Thinking principles. This role requires working independently and taking responsibility for decision-making and the complete delivery (including insights, design, measurement, and experience testing) of complex CX solutions, ensuring alignment with business, product, and CX strategies, as well as core brand values.
Key Performance Areas:
- Client Experience Principles and Practices: Understanding and applying core CX principles to enhance client interactions.
- Service Design Principles: Implementing service design strategies to optimize client services.
- Research Methodologies and Application: Conducting and applying research to inform CX strategies.
- Data Analysis and Measurement Methodologies: Utilizing data analysis to measure and improve client experiences.
- Facilitation and Stakeholder Management: Leading facilitation efforts and managing relationships with key stakeholders.
- Design Thinking Principles: Applying Design Thinking to innovate and improve client solutions.
- Consumer Psychology / Behavioral Psychology: Understanding consumer behavior to drive CX improvements.
Experience
Minimum:
- 6+ years in a Client Experience Environment
- Proven experience in applying CX principles
- Proven experience in developing, maintaining and enhancing CX elements.
- Client journey and process mapping
Ideal:
- Capitec bank experience
Ideal:
- Commercial Insights Relating to CX: Understanding the commercial aspects of client experience.
Our ideal candidate has:
- 6+ Years in a Client Experience Environment: Proven experience in a similar role.
- Proven Experience in Applying CX Principles: Demonstrated ability to implement and enhance CX principles.
- Proven Experience in Developing, Maintaining, and Enhancing CX Elements: Experience in improving and sustaining CX components.
- Client Journey and Process Mapping: Skills in mapping client journeys and processes to enhance client experiences.
If you are interested in being part of this dynamic team, on a mission to build the best financial services group in the world through unlocking the potential of its people, please apply. We would love to hear from you!
Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.
Conditions of Employment
- Clear criminal and credit record
All the best with your applications.
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