Internship: Intake and Registry

To apply, click on the link at the end of the posts and all the best with your applications.

The City of Johannesburg (CoJ), Office of the Ombudsman Department has the following
Internship opportunity available for a period NOT exceeding eighteen 18 months.

STUDENT INTERNSHIP CIRCULAR 030/2024 City of Johannesburg

Department: Office of the Ombudsman
Branch: Intake and Registry
Designation: Internship: Intake and Registry
Remuneration:
(Qualification completed with min 360 credits): R9 960,45 pm (Basic Salary, no benefits)
Enrolled as a student) : R3 500,00 pm (Basic salary, no benefits
LOCATION: Sappi Building, 48 Ameshoff Braamfontein

Minimum Requirements:

• Grade 12/Matric plus Diploma / NQF level 6 in Business / Public or Municipal
  Administration.
• Only City of Joburg residents will be considered.

Primary Function:
Provide an efficient Customer service by logging and resolving reported customer or
citizen complaints/ queries while meeting or exceeding targets set by the Office of the
Ombudsman and the City of Johannesburg. Ensure that all complaints meet the POPIA
and Records management standards.

Key Learning Areas:

• End to end intake process.
• Interrogate complains adequately, expertly, and empathetically using all necessary
  resources available to resolve complaints at first contact.
• Log all complaints queries onto the Case Management system according to Office of the
  Ombudsman set standards;
• Take ownership of all complaints logged and manage the residents and / or customer’s
  expectations, according to the Office of the Ombudsman set standards;
• Present all new complaints with clear recommendation to the assessment committee in the
  weekly assessment meeting.

Leading Competencies:

• Computer literacy;
• Excellent communication (both written and verbal) skills;
• Good planning and Organising skills;

Core Competencies:

• Collaborative/Teamwork, Values and Integrity, Attention to detail, and quality-focused;
• Customer and Service Delivery Management (Batho Pele) Ethics, Professionalism.

ENQUIRIES ONLY:
Contact Person: Mthunzi Kunene
Tel No: (011) 288 2800

Please take note that only online applications will be considered. Please apply
by using the following link below:
https://share-eu1.hsforms.com/1AN0a9AHoTSmFE0GfbpXHTgew554

CLOSING DATE: WEDNESDAY, 18 DECEMBER 2024

Applicants are respectfully informed that, if no notification of
appointment/response is received within six (6) weeks of the closing date, they
must accept that their application was unsuccessful. By submitting your
application for a position at the City of Johannesburg, you are consenting that
the personal information submitted as part of your application may be used for
the purposes of the Recruitment and Selection and related process. Only
shortlisted applicants will be contacted.

All the best with your applications.