A New – Front of House

To apply, click on the link at the end of the posts and all the best with your applications.

Receptionist (Western Cape, Cape Town)

Closing Date
2025/01/17
Reference Number
AHR241118-1
Job Title Receptionist (Western Cape, Cape Town)
Job Type Permanent
Business Unit Greenpoint
Department Front of House
Number of Positions 1
Location – Town / City Cape Town
Location – Province Western Cape
Location – Country South Africa
Minimum Education Level Grade 12 | National Certificate
Job Category Hospitality
Job Advert Summary
ANEW Hotel Greenpoint is looking for a Receptionist to ensure a friendly, fast, and efficient check in for all our guests. Check out accurately and professionally, bringing a positive end to the guests stay with us, to make a reservation at any time, with the transaction being handled accurately and efficiently creating results that contribute to the mission and overall success of the company.

The successful candidate will be based in Western Cape, Cape Town.

Minimum Requirements
+- 1 Year Reception Experience
Tertiary qualification (Hospitality/Tourism Management) would be an advantage.
Great knowledge of MS Office
Extensive Knowledge of Opera
Bilingual
Accountable, Innovative & Great Motivator
Immaculate Communication Skills
Duties and Responsibilities
Assists the Front Office Management and supervisors in the processing of the reception procedure using the appropriate systems and procedures.
Fully familiarized with all hotel and company policies
Maintains the appearance of the Front Office Department with reference to tidiness and the safekeeping of all correspondence, dockets, and registration details.
Receives Guests in a manner which is polite, friendly, and efficient.
Ensures that the Guests complete Registration Forms correctly and that the information completed is in accordance with the Reservation information systems requirements, guest profiles are updated including nationality statistics and ensure payments are guaranteed.
Maintain exceptional level of grooming, body language and posture always.

Receptionist (KwaZulu-Natal, Pietermaritzburg)

Closing Date
2025/01/11
Reference Number
AHR241112-3
Job Title Receptionist (KwaZulu-Natal, Pietermaritzburg)
Job Type Permanent
Business Unit Hilton
Department Front of House
Number of Positions 1
Location – Town / City Pietermaritzburg
Location – Province KwaZulu-Natal
Location – Country South Africa
Minimum Education Level Grade 12 | National Certificate
Job Category Hospitality
Job Advert Summary
ANEW Hotel Hilton is looking for a Receptionist to ensure a friendly, fast, and efficient check in for all our guests. Check out accurately and professionally, bringing a positive end to the guests stay with us, to make a reservation at any time, with the transaction being handled accurately and efficiently creating results that contribute to the mission and overall success of the company.

The successful candidate will be based in KwaZulu-Natal, Pietermaritzburg.

Minimum Requirements
+- 1 Year Reception Experience
Tertiary qualification (Hospitality/Tourism Management) would be an advantage.
Great knowledge of MS Office
Extensive Knowledge of Opera
Bilingual
Accountable, Innovative & Great Motivator
Immaculate Communication Skills
Duties and Responsibilities
Assists the Front Office Management and supervisors in the processing of the reception procedure using the appropriate systems and procedures.
Fully familiarized with all hotel and company policies
Maintains the appearance of the Front Office Department with reference to tidiness and the safekeeping of all correspondence, dockets, and registration details.
Receives Guests in a manner which is polite, friendly, and efficient.
Ensures that the Guests complete Registration Forms correctly and that the information completed is in accordance with the Reservation information systems requirements, guest profiles are updated including nationality statistics and ensure payments are guaranteed.
Maintain exceptional level of grooming, body language and posture always.

Reservationist (Mpumalanga, Witbank)

Closing Date
2024/12/20
Reference Number
AHR241021-3
Job Title Reservationist (Mpumalanga, Witbank)
Job Type Permanent
Business Unit Highveld
Department Reservations
Number of Positions 1
Location – Town / City Witbank
Location – Province Mpumalanga
Location – Country South Africa
Minimum Education Level Grade 12 | National Certificate
Job Category Hospitality
Job Advert Summary
ANEW Hotel Highveld is looking for a highly organized and customer-focused Reservationist to join our team. The Reservationist will be responsible for managing reservations, assisting customers, and ensuring smooth and efficient booking processes. The ideal candidate should have excellent communication skills, attention to detail, and a passion for delivering exceptional customer service.

The succcessful candidate will be based in Mpumalanga, Witbank.

Minimum Requirements
High school diploma or equivalent.
+- 2 Years experience as a reservationist
Experience working with OPERA Cloud
Excellent verbal and written, telephonic communication skills.
Excellent command of English, multilingual proficiency beneficial.
Strong organizational skills, time management and attention to detail.
Proficiency in computer software, including reservation systems and Microsoft Office.
Ability to work accurately in a fast-paced and high-pressure environment.
Exceptional customer service skills.
Problem-solving abilities.
Flexibility to work weekends, holidays, and varied shifts.
Needs to show initiative and work independently.
Self-disciplined and motivated
Team player with a positive attitude

Duties and Responsibilities
Handle customer inquiries and reservations via phone, email, and in-person
Written communication and correspondence for all inquiries
Assist customers in choosing the right services or accommodations based on their needs.
Maintain accurate and up-to-date reservation records including but not limited to attaching travel agent vouchers to bookings, maintaining guest profiles etc.
Confirm and modify reservations as requested by customers including but not limited to following up, securing guarantees / releasing all bookings made.
Provide information about rates, availability, and special packages.
Process payments and provide receipts
Managing OTA Bookings
Balancing inventory
Collaborate with other team members to ensure a seamless customer experience.
Resolve customer complaints and issues in a timely and professional manner.
Maintain a clean and organized work area
Carrying out of additional duties as requested
Preparing for group bookings such as preparing rooming lists, collecting payments, etc
Adhere to company policies and procedures.

Receptionist (KwaZulu-Natal, Hluhluwe)

Closing Date
2024/12/17
Reference Number
AHR241018-1
Job Title Receptionist (KwaZulu-Natal, Hluhluwe)
Job Type Permanent
Business Unit Hluluwe
Department Front of House
Number of Positions 1
Location – Town / City Hluluwe
Location – Province KwaZulu-Natal
Location – Country South Africa
Minimum Education Level Grade 12 | National Certificate
Job Category Hospitality
Job Advert Summary
ANEW Hotel Hluhluwe is looking for a Receptionist to ensure a friendly, fast, and efficient check in for all our guests. Check out accurately and professionally, bringing a positive end to the guests stay with us, to make a reservation at any time, with the transaction being handled accurately and efficiently creating results that contribute to the mission and overall success of the company.

The successful candidate will be based in KwaZulu-Natal, Hluhluwe.

Minimum Requirements
+- 1 Year Reception Experience
Tertiary qualification (Hospitality/Tourism Management) would be an advantage.
Great knowledge of MS Office
Extensive Knowledge of Opera
Bilingual
Accountable, Innovative & Great Motivator
Immaculate Communication Skills
Duties and Responsibilities
Assists the Front Office Management and supervisors in the processing of the reception procedure using the appropriate systems and procedures.
Fully familiarized with all hotel and company policies
Maintains the appearance of the Front Office Department with reference to tidiness and the safekeeping of all correspondence, dockets, and registration details.
Receives Guests in a manner which is polite, friendly, and efficient.
Ensures that the Guests complete Registration Forms correctly and that the information completed is in accordance with the Reservation information systems requirements, guest profiles are updated including nationality statistics and ensure payments are guaranteed.
Maintain exceptional level of grooming, body language and posture always.

Receptionist (Gauteng, Benoni)

Closing Date
2024/12/14
Reference Number
AHR241015-12
Job Title Receptionist (Gauteng, Benoni)
Job Type Permanent
Business Unit OR Tambo
Department Front of House
Number of Positions 1
Location – Town / City Benoni
Location – Province Gauteng
Location – Country South Africa
Minimum Education Level Grade 12 | National Certificate
Job Category Hospitality
Job Advert Summary
ANEW Hotel OR Tambo is looking for a Receptionist to ensure a friendly, fast, and efficient check in for all our guests. Check out accurately and professionally, bringing a positive end to the guests stay with us, to make a reservation at any time, with the transaction being handled accurately and efficiently creating results that contribute to the mission and overall success of the company.

The successful candidate will be based in Gauteng, Benoni.

Minimum Requirements
+- 1 Year Reception Experience
Tertiary qualification (Hospitality/Tourism Management) would be an advantage.
Great knowledge of MS Office
Extensive Knowledge of Opera
Bilingual
Accountable, Innovative & Great Motivator
Immaculate Communication Skills
Duties and Responsibilities
Assists the Front Office Management and supervisors in the processing of the reception procedure using the appropriate systems and procedures.
Fully familiarized with all hotel and company policies
Maintains the appearance of the Front Office Department with reference to tidiness and the safekeeping of all correspondence, dockets, and registration details.
Receives Guests in a manner which is polite, friendly, and efficient.
Ensures that the Guests complete Registration Forms correctly and that the information completed is in accordance with the Reservation information systems requirements, guest profiles are updated including nationality statistics and ensure payments are guaranteed.
Maintain exceptional level of grooming, body language and posture always.

Porter/Driver (Gauteng, Benoni)

Closing Date
2024/12/14
Reference Number
AHR241015-11
Job Title Porter/Driver (Gauteng, Benoni)
Job Type Permanent
Business Unit OR Tambo
Department Front of House
Number of Positions 1
Location – Town / City Benoni
Location – Province Gauteng
Location – Country South Africa
Minimum Education Level Higher Certificate
Job Category Hospitality
Job Advert Summary
ANEW Hotel OR Tambo is looking for a Porter/Driver. Your role will entail ensuring efficient assistance of carrying guest luggage, providing first-class customer service, showing guests to their rooms and answering any questions they may have about facilities.

The successful candidate will be based in Gauteng, Benoni.

Minimum Requirements
Matric
Tertiary qualification would be an added advantage
+2 years experience as a Porter/Driver
Good communication skills and customer service
Drivers license with a PDP
Observant and proactive
Ability to lift heavy objects
Duties and Responsibilities
Greet customers politely as they enter the room, project a hospitable, polite, friendly, warm and smiling attitude to all employees and customers.
Inform guests of the services and accommodation rates in the hotel.
Build good relations with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.
To ensure communication and cooperation with relevant departments particularly housekeeping and restaurant.
To ensure that enquiries, messages, are dealt with courteously and efficiently.

Click here to apply

All the best with your applications.