Liberty Vacancies - Vacancies with Collen

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Manager: Investments

Location: Johannesburg GAU ZA, GT, ZA

Company: Liberty Group Limited

Stanlib’s success is driven by the success of its people. We aim to keep our staff engaged in the right role at the right time. Talent mobility is key to our competitive edge.

Purpose

To plan, manage and monitor the implementation of investment activities in order to deliver on approved operational plans in an affective and efficient manner.

Minimum Experience

3 – 5 years experience in a similar environment, of which 1 – 2 years at junior management level

Minimum Qualifications

Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Finance Economics and Accounting

Additional Minimum Qualifications

Outputs

Process

Ensure the accurate operation of rates and terms related to financial service offerings.
Develop market position through the identification of target markets, building relationships and negotiating and closing business deals.
Collect and collate information into a usable format in order to provide information related to the development of investment ideas.
Accountable for maintaining quality, service and outputs related to a work area, ensuring compliance with set policy, procedures and standards.
Proactively identify operational problems, determine cause and effect, select and implement the best solution to solve problems based on previous experience and understanding of the context.
Plan for and organise multiple work activities for team execution by assigning priorities against the set framework in light of the specific situational context.

Customer

Maintain and build relationships for purposes of expectation management, knowledge sharing and integration.
Ensure the provision of sound consulting services and recommendations based on customer and client needs, current information and trends.
Manages to ensure service excellence in support of Treating the Customer Fairly (TCF) principles to build positive relationships and creates opportunities for exceptional service delivery.

Finance

Compile a budget aligned to the operational or area specific delivery of plans; monitor and report on variances and make sure that planned objectives are reported, escalating any deviations.

Learning and Growth

Manage teams within the context of defined processes, set required performance parameters and act as technical coach where required.
Schedule, allocate and effectively manage human resources within own area of responsibility in line with specified and specific constraints or parameters.

Governance

Create awareness to ensure the effective implementation of changes in policy, laws, regulations and associated industry practices.
Implement and utilise risk, governance and compliance policies and processes effectively, to identify and manage risk exposure.

Competencies

Liberty Values

Technical Competencies

Risk Awareness (Intermediate)
Conflict Resolution (Intermediate)
Investment Management (Intermediate)
Functional Policies and Procedures (Intermediate)
Business Acumen (Intermediate)
Budgeting and Expenditure Control (Intermediate)

Behavioural Competencies

Persuading and Influencing (Intermediate)
Organisation and Attention to Detail (Proficient)
People Management and Empowerment (Intermediate)
Interpersonal Effectiveness (Intermediate)
Problem Solving and Analysis (Intermediate)
Strategic Insight and Capability (Intermediate)
Teamwork and Cooperation (Intermediate)
Judgment and decision making (Intermediate)
Communicating with Impact (Intermediate)
Relationship Management and Networking (Intermediate)
Customer Orientation (Intermediate)

Speak to your HR representative or visit our career site for opportunities within your area.

Specialist: Product Accounting Corporate

Location: Johannesburg GAU ZA, GT, ZA

Company: Liberty Group Limited

At Liberty, we employ more than 6 000 people across 7 businesses in 18 African countries. Every day, our employees grow their knowledge by working with diverse groups of people who specialise in a wide range of skills across insurance, asset management, investment and health products. We continually seek to engage, develop, recognise and reward the people who make our business great.

Purpose

To provide advice and support by preparing financial information for all stakeholders of the business for informed decision making and to support the business.

Minimum Experience

2 – 3 years experience in a similar environment

Minimum Qualifications

Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Finance Economics and Accounting

Process

Ensure the accurate operation of rates and terms related to financial service offerings.
Analyse operational records, trends and costs related to estimated and realised revenues to project future revenues and expenses.
Source, collate, analyse and interpret financial information in order to support the review of the financial performance of the business.
Contribute to and assist in the effective execution of internal and external audits, financial statement generation and regulatory submissions.
Provide specialist advice and support mechanisms to safeguard assets in line with organisational policies and procedures.
Support the accurate preparation of budgets and ensure monitoring of performance against actual outcomes.
Provide specialist advice regarding effective cost control of financial processes, in line with targeted savings.
Provide specialist advice and support implementation of loss control measures and ensure that incidents and losses are investigated and reported to management.
Accountable for the execution of specialised work including the improvement of quality, standards and outputs within defined work routines and operating procedures.
Proactively solves problems, determines root-cause and applies solutions in line with guidelines and providing the necessary information to solve problems related to area of specialisation.
Plan for own task execution and advises on improvements related to area of specialisation.

Customer

Maintain and build relationships for purposes of expectation management, knowledge sharing and integration.
Ensure own understanding and adherence to customer service delivery and Treating the Customer Fairly (TCF) principles to provide specialist support and guidance.

Finance

Adhere to specified standards, policies and procedures to prevent potential losses/wastage related to the area of specialisation.

Learning and Growth

Contribute positively to own area-specific knowledge improvement associated with area of specialisation.

Governance

Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.

Technical Competencies

Financial Management (Intermediate)
Research and Information Gathering (Basic)
Reporting and Interpretation (Basic)
Financial Acumen (Intermediate)
Customer Advice (Technical) (Basic)

Behavioural Competencies

Professional/Technical learning (Basic)
Analytical Thinking (Proficient)
Organisation and Attention to Detail (Intermediate)
Interpersonal Effectiveness (Basic)
Problem Solving and Analysis (Basic)
Teamwork and Cooperation (Basic)
Communicating with Impact (Basic)
Relationship Management and Networking (Intermediate)
Customer Orientation (Basic)

Liberty Group Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998 and the group’s Transformation Strategy, preference will be given to suitable candidates from designated groups whose appointments will contribute towards the achievement of equitable demographic representation of our workforce profile and add to the diversity of the organisation.

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Branch Manager: Mtata

Location: Mthatha EC ZA, EC, ZA

Company: Liberty Group Limited

Purpose

To plan, manage and monitor the implementation of branch management activities and processes in order to deliver on approved operational plans in an effective and efficient manner.

Minimum Experience

3 – 5 years experience in a similar environment, of which 1 – 2 years at junior management level

Minimum Qualifications

Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Generic Management

Additional Minimum Qualifications

Outputs

Process

Develop market position through the identification of target markets, building relationships and negotiating and closing business deals.
Plan for, manage and ensure the effective administration of area related support services in alignment with team and individual performance objectives.
Manage business retention through the application of various sales techniques such as rate negotiations, product comparisons and changing perceptions.
Ensure customer understanding of org. brand messages, products and services in order to facilitate messages appropriately and successfully.
Manage branch operations.
Accountable for maintaining quality, service and outputs related to a work area, ensuring compliance with set policy, procedures and standards.
Proactively identify operational problems, determine cause and effect, select and implement the best solution to solve problems based on previous experience and understanding of the context.
Plan for and organise multiple work activities for team execution by assigning priorities against the set framework in light of the specific situational context.

Customer

Manages to ensure service excellence in support of Treating the Customer Fairly (TCF) principles to build positive relationships and creates opportunities for exceptional service delivery.

Finance

Identify solutions to enhance cost effectiveness and increase operational efficiency.
Compile a budget aligned to the operational or area specific delivery of plans; monitor and report on variances and make sure that planned objectives are reported, escalating any deviations.

Learning and Growth

Manage teams within the context of defined processes, set required performance parameters and act as technical coach where required.
Schedule, allocate and effectively manage human resources within own area of responsibility in line with specified and specific constraints or parameters.

Governance

Create awareness to ensure the effective implementation of changes in policy, laws, regulations and associated industry practices.
Implement and utilise risk, governance and compliance policies and processes effectively, to identify and manage risk exposure.

Competencies

Liberty Values

Technical Competencies

Legal Compliance (Sales) (Intermediate)
Risk Awareness (Intermediate)
Sales life cycle management (Proficient)
Conflict Resolution (Intermediate)
Efficiency improvement (Intermediate)
Functional Policies and Procedures (Intermediate)
Operations Management (Proficient)
Product and/or Service Knowledge (Intermediate)
Sales management (Proficient)
Budgeting and Expenditure Control (Intermediate)

Behavioural Competencies

Persuading and Influencing (Intermediate)
People Management and Empowerment (Intermediate)
Interpersonal Effectiveness (Intermediate)
Problem Solving and Analysis (Intermediate)
Strategic Insight and Capability (Intermediate)
Teamwork and Cooperation (Intermediate)
Judgment and decision making (Intermediate)
Communicating with Impact (Intermediate)
Relationship Management and Networking (Intermediate)
Customer Orientation (Intermediate)

Snr Spec: Actuarial

Location: Johannesburg GAU ZA, GT, ZA

Company: Liberty Group Limited

Purpose

To provide specialist actuarial advice and support in the development and implementation of area of specialisation, enabling the provision of sound commercial and actuarial expertise.

Minimum Experience

3 – 5 years experience in a similar environment, of which 1 -2 years at a junior specialist level

Minimum Qualifications

Bachelors Degree in Actuarial Science

Key Responsibilities

Preparing and checking valuations of both Defined Benefit Funds (i.e. Funding checks, Statutory valuations and Accounting valuations including related disclosures), Defined Contribution Funds (including valuation exemption annexures) and Post-retirement Medical Aid Obligations
Preparing and checking Fund Benefit Statements
Employer and checking Surplus Account build-ups
Preparing and checking tax contribution certificates
Preparing and checking pension increase investigations
Performing and checking member benefit calculations as well as other calculations required within an employee benefits environment
Preparing and checking Schedule HB’s
Consulting to clients, under supervision of the valuator or line manager
There will be a fair amount of interaction with areas within Liberty Corporate, and opportunity to develop client interaction skills over time

Liberty Values

Senior Specialist: Actuarial

Location: Johannesburg GAU ZA, GT, ZA

Company: Liberty Group Limited

Purpose

Provide expert advice and support in the development and pricing of Corporate Umbrella products, ensuring sound commercial and financial decisions to meet financial targets.

Key Responsibilities

Be part of the Corporate Benefits Umbrella Solutions team, managing Liberty’s umbrella products.
Serve as a senior member of the Umbrella Solutions Management team, responsible for the development, maintenance, pricing, and financial performance of these products.
Collaborate with internal stakeholders, including Valuations, Special Quotes, Investment Product, Risk Product, Finance, and Distribution, to ensure competitive pricing while achieving internal financial targets.
Work closely with the Umbrella Product Management and Technical Marketing teams on a daily basis, providing necessary support.
Engage in specialist actuarial modelling and analysis focused on product pricing and profitability.
Design, manage, and own models and reports used for internal decision-making.
Participate in strategic discussions with internal business departments on product pricing and distribution strategies.
Conduct modelling and financial feasibility studies for both new and existing products.
Manage and develop junior staff, overseeing their work output and professional growth as needed.

Minimum Experience

5 years’ experience in a similar environment, of which at least 3 years at a specialist level.

Additional Minimum Experience

Experience in the life insurance, investments, or retirement benefits industry
Specialist knowledge of actuarial product pricing and/or reserving
Expertise in actuarial modelling
In-depth knowledge of life insurance products (essential); knowledge of employee benefits products (an added advantage)
Experience with IFRS 17 reporting and modelling (particularly for Group Insurance and Investment Products) preferred
Embedded value/profit reporting and modelling experience preferred
Experience with Umbrella Fund or Corporate Investment products would be an added advantage

Minimum Qualifications

Bachelor’s Degrees and Advanced Diplomas [NQF Level 07] in Actuarial Science, Mathematics, Statistics, or a related field.
Associate member of the Actuarial Society of South Africa (ASSA).

Process

Consult in area of expertise to provide specialist input into the development and amendment of policies, processes and procedures.
Understand and apply existing best practice frameworks to assist in the implementation of identified subject matter processes and standards.
Determine probabilities and assess risk through the application of mathematical modelling techniques and statistical concepts.
Translate and communicate complex specialist area information to users in a practical and usable format to enhance business utility.
Identify, diagnose and recommend improvements and provide specialist advice and support; ensuring that solutions are appropriate and effective.
Make recommendations to existing products based on market needs, product performance and competitor analysis to increase sales volume and profitability.
Perform required actuarial and other analyses for management reporting, and make recommendations to support these analyses.
Create and update database/s with findings, recommendations and relevant information to enhance the identification of trends and analysis.
Accountable for the improvement of quality, service and work outputs, continuously recommending improvements.
Plan for the organisation of work outputs and process improvement activities in light of a specific situational context related to the area of specialisation.
Proactively identify area of specialisation related problems, determine cause and effect and recommend the best option to implement corrective action based on previous experience.

Customer

Provide specialist expertise and advice to internal/external customers, that builds strong relationships and creates a favourable impression aligned to Treating the Customer Fairly (TCF) principles.

Finance

Adhere to financial controls, governance and compliance policies and processes throughout an area of specialisation, contributing to cost efficiency.

Learning and Growth

Contribute positively to human capability improvement, related to knowledge optimisation and associated with area of specialisation.

Governance

Comply to risk and governance policies, implement and provide subject matter input to the development of related processes, applicable to the area of specialisation.

Technical Competencies

Formal Research Practice (Proficient)
Research and Information Gathering (Intermediate)
Product and/or Service Knowledge (Intermediate)
Modelling (Intermediate)
Statistical and Mathematical Analysis (Proficient)

Behavioural Competencies

Professional/Technical learning (Intermediate)
Problem Solving and Analysis (Intermediate)
Relationship Management and Networking (Intermediate)

Administrator: Funds

Location: Johannesburg GAU ZA, GT, ZA

Company: Liberty Group Limited

Purpose

To deliver fund administrative services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Minimum Experience

1 – 2 years experience in a similar environment

Minimum Qualifications

Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Finance Economics and Accounting

Key Responsibilities

Utilise a variety of software packages to produce correspondence and documents and maintain associated records, spreadsheets and databases.
Assist in the compilation of financial statements in line with the audit file and approved accounting framework related to identified funds.
Contribute to the provision of a comprehensive administrative service through the correct interpretation and application of procedures.
Generate a variety of documents and where necessary produce reports according to set standards and prescribed guidelines.
Check fund calculations for accuracy in an efficient and effective manner according to set standards.
Accountable for own work quality, standards and outputs related to policies, procedures and defined processes.
Proactively identify problems, apply known solutions and escalate more difficult problems.
Plan for task execution and adjust priorities against an established plan.

Customer

Resolve client queries and escalate problematic queries to the correct level to ensure prompt and effective resolution, enhancing the client experience.
Executes activities to ensure customer service delivery that meets or exceeds customer expectations aligned to Treating the Customer Fairly (TCF) principles.

Finance

Adhere to specified standards, policies and procedures to prevent potential losses/wastage.

Learning and Growth

Contribute positively to own area-specific knowledge improvement.

Governance

Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.

Competencies

Technical Competencies

Financial Accounting (Basic)
Financial Acumen (Intermediate)
Financial Administration (Intermediate)
Reporting and Interpretation (Basic)
Standard operating procedure compliance (Intermediate)
Query resolution (Intermediate)

Behavioural Competencies

Organisation and Attention to Detail (Basic)
Interpersonal Effectiveness (Basic)
Relationship Management and Networking (Basic)
Teamwork and Cooperation (Basic)
Problem Solving and Analysis (Basic)
Communicating with Impact (Basic)
Persuading and Influencing (Basic)

Senior Specialist: Talent Acquisition

Location: Johannesburg GAU ZA, GT, ZA

Company: Liberty Group Limited

Purpose

To provide input into the end-to-end talent acquisition (TA) strategy of the organisation by understanding the role that talent has in realising the organisation’s long term goals. To leverage identified channels in the search for the most suitable talent

Qualification and Experience

Bachelors Degree in Human Resource Management
Minimum of 5 years experience in a similar environment
Demonstrated workplace experience within the area of specialisation with evidence of contribution to the P&C practice.

Essential Functions

Adhere to relevant People and Culture data policies so that quality data is consistently and appropriately stored, used and managed.
Adhere to the risk and governance framework for the respective CoE to ensure that risks are appropriately mitigated.
Adopt leading technologies in work done, provide feedback and recommendations for improvement on system-related issues, to support an integrated employee experience in a transforming environment.
Check the integrity of data collated, assessing systems used and reports received to ensure the quality of information gathered and generated meets the required standards.
Contribute as a member of cross-disciplinary teams to create end-to-end solutions that meet workforce and enterprise needs, solve challenges, and drive value for stakeholders.
Create and maintain data regarding the acquisition of talent, best practices, industry benchmarks etc. so that insights may be drawn to add value to IAM hiring agenda.
Develop close relationships with business counterparts to understand the resourcing needs and requirements of the Country/BU, enabling the delivery of the TA proposition.
Engage in the implementation of efforts to digitise TA solutions so that resourcing requirements may be met more efficiently.
Identify and utilise the most appropriate channel to source the required talent, keeping in mind the talent acquisition agenda of the organisation. Aim to leverage efficiencies across sourcing channels.
Identify opportunities to improve and innovate systems and processes whilst reporting on errors and performance of these systems, ensuring data accuracy and completeness.

Additional Essential Functions

Identify opportunities, approaches and solutions using leading technologies to recommend fit for purpose and personalised CoE solutions, in collaboration with relevant CoE stakeholders.
Implement agile methodologies, by assisting with the mapping of key employee journeys/initiatives, which address pain points identified within the CoE, to ensure an integrated and personalised workforce experience.
Implement predetermined sourcing strategies to build pipelines of potential applicants.

Keep abreast with trends in local and international digital innovation, prepare recommendations in terms of insights to support the forecasting of future changes in CoE practices, processes, and solutions.
Manage relationships with associated ecosystem of internal and external stakeholders and service providers, in order to maintain business networks and connections.
Monitor expenditure patterns and provide input on forecasted expenditure, contributing to budget preparation and budget management.
Participate in discussions with service providers to discuss rates and catalogue item costs to support effective financial oversight for the CoE.
Provide recommendations on solution deployment plans; participating in campaigns to generate solution awareness and demand by contributing to collateral materials and conducting standard presentations, to achieve awareness and visibility of internal offerings/people solutions and adoption thereof.
Retain an understanding of the TA value chain so that advice and guidance may be provided to internal stakeholders where required.
Use Group talent acquisition systems and tools in a way that adds value to the Country/BU operations, maintaining strict adherence to talent acquisition minimum standards and governance protocols.

Technical Competencies

Continuous Process Improvement (Advanced)
Research and Information Gathering (Intermediate)
Recruitment (Advanced)
Efficiency improvement (Advanced)
Talent Management (Intermediate)
Legal Compliance (HR) (Intermediate)

Behavioural Competencies

Stakeholder Engagement and Management (Advanced)
Professional/Technical learning (Intermediate)
Problem Solving and Analysis (Intermediate)
Relationship Management and Networking (Intermediate)

Specialist: Disability Assessment (Cape Town)

Location: Johannesburg GAU ZA, GT, ZA

Company: Liberty Group Limited

Purpose

To provide specialist advise and support ensuring that claims are paid out as accurately and timeously as possible, through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Minimum Experience

2 – 3 years experience in a similar environment

Minimum Qualifications

Occupational Therapy Degree

Key Responsibilities:

Apply relevant research methodologies, tools and techniques to effectively and purposefully gather information.
Understand and apply existing best practice frameworks to assist in the implementation of identified subject matter processes and standards.
Independently, fairly and effectively assess and manage risk claims within relevant authority limits.
Provide specialist advice and support in area of accountability to ensure that identified solutions and recommendations are appropriate and effective.
Process special claims as and when they occur and provide support to resolve relevant concerns related to claims.
Accountable for the execution of specialised work including the improvement of quality, standards and outputs within defined work routines and operating procedures.
Proactively solves problems, determines root-cause and applies solutions in line with guidelines and providing the necessary information to solve problems related to area of specialisation.
Plan for own task execution and advises on improvements related to area of specialisation.

Customer

Provide support to ensure workflow items, escalations and queries are resolved within SLA in order to promote customer satisfaction and retention.
Ensure own understanding and adherence to customer service delivery and Treating the Customer Fairly (TCF) principles to provide specialist support and guidance.

Finance

Adhere to specified standards, policies and procedures to prevent potential losses/wastage related to the area of specialisation.

Learning and Growth

Interact proactively with others for the purpose of continuous knowledge sharing; and integration of own new knowledge.
Contribute positively to own area-specific knowledge improvement associated with area of specialisation.

Governance

Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.

Competencies

Technical Competencies

Query resolution (Intermediate)
Insurance principles and practice (Basic)
Functional Policies and Procedures (Intermediate)
Claims knowledge (Intermediate)
Claims management (Intermediate)

Behavioural Competencies

Analytical Thinking (Basic)
Teamwork and Cooperation (Basic)
Resilience (Basic)

Administrator: Funds

Location: Johannesburg GAU ZA, GT, ZA

Company: Liberty Group Limited

Purpose

To deliver fund administrative services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Minimum Experience

1 – 2 years experience in a similar environment

Minimum Qualifications

Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Finance Economics and Accounting

Key Responsibilities:

Utilise a variety of software packages to produce correspondence and documents and maintain associated records, spreadsheets and databases.
Assist in the compilation of financial statements in line with the audit file and approved accounting framework related to identified funds.
Contribute to the provision of a comprehensive administrative service through the correct interpretation and application of procedures.
Generate a variety of documents and where necessary produce reports according to set standards and prescribed guidelines.
Check fund calculations for accuracy in an efficient and effective manner according to set standards.
Accountable for own work quality, standards and outputs related to policies, procedures and defined processes.
Proactively identify problems, apply known solutions and escalate more difficult problems.
Plan for task execution and adjust priorities against an established plan.

Customer

Resolve client queries and escalate problematic queries to the correct level to ensure prompt and effective resolution, enhancing the client experience.
Executes activities to ensure customer service delivery that meets or exceeds customer expectations aligned to Treating the Customer Fairly (TCF) principles.

Finance

Adhere to specified standards, policies and procedures to prevent potential losses/wastage.

Learning and Growth

Contribute positively to own area-specific knowledge improvement.

Governance

Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.

Competencies

Technical Competencies

Financial Accounting (Basic)
Financial Acumen (Intermediate)
Financial Administration (Intermediate)
Reporting and Interpretation (Basic)
Standard operating procedure compliance (Intermediate)
Query resolution (Intermediate)

Behavioural Competencies

Organisation and Attention to Detail (Basic)
Interpersonal Effectiveness (Basic)
Relationship Management and Networking (Basic)
Teamwork and Cooperation (Basic)
Problem Solving and Analysis (Basic)
Communicating with Impact (Basic)
Persuading and Influencing (Basic)

Snr Spec: IT Systems Developer

Date: 2 Apr 2024

Location: Johannesburg GAU ZA, GT, ZA

Company: Liberty Group Limited

Purpose

To provide advice and support in area of specialisation and enable the design, creation, development, documentation & testing of programs.

Minimum Experience

3 – 5 years experience in a similar environment, of which 1 -2 years at a junior specialist level

Minimum Qualifications

Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Information Technology and Computer Sciences

Additional Minimum Qualifications

Outputs

Process

Apply relevant research methodologies, tools and techniques to effectively and purposefully gather information.
Understand the interdependence and integration of different systems and related processes to apply practically in an area of work.
Provide specialist advice and support in area of accountability to ensure that identified solutions and recommendations are appropriate and effective.
Gather specification and related information in order to inform the architectural design of IT systems.
Provide constructive and timeous feedback on work progress and problems encountered to relevant stakeholders.
Research and examine current systems and consult users to obtain information to inform possible improvements.
Write software and develop documentation and related operating manuals to increase the utility value of systems.
Develop and deliver technical design solutions according to agreed standards that address business requirements within an agreed timeframe.
Accountable for the improvement of quality, service and work outputs, continuously recommending improvements.
Plan for the organisation of work outputs and process improvement activities in light of a specific situational context related to the area of specialisation.
Proactively identify area of specialisation related problems, determine cause and effect and recommend the best option to implement corrective action based on previous experience.

Customer

Provide specialist expertise and advice to internal/external customers, that builds strong relationships and creates a favourable impression aligned to Treating the Customer Fairly (TCF) principles.

Finance

Adhere to financial controls, governance and compliance policies and processes throughout an area of specialisation, contributing to cost efficiency.

Learning and Growth

Contribute positively to human capability improvement, related to knowledge optimisation and associated with area of specialisation.

Governance

Comply to risk and governance policies, implement and provide subject matter input to the development of related processes, applicable to the area of specialisation.