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Assistant Manager
About the job Assistant Manager (External Applications Only)
Description:
Protect and grow profitable market share within a Store in accordance to the Store, Division and Company strategy
Requirement:
Grade 12 with at least 2 (two) years retail management experience
Valid Drivers license
Valid ID or valid work permit (local)
Must have strong accounting skills
Must be able to work under pressure
Must be computer literate (Basic computer literacy)
Must have strong leadership skills
Must have strong administrative skills
Must have own transport and cell phone
Must have sound knowledge of Health and Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation
Must have strong Human Resources skills
Date Approved:Assist the Store Manager to make immediate action on any non-compliance once identifiedAssist the Store Manager to manage Damage, Obsolete and Slow moving stock items
Strategic Management
- Assist the Store Manager to develop, implement and manage a Store Business Plan for the Store ensuring it is aligned with the overall Company strategy and strategic initiatives as approved by the Divisional Manager and Operations Manager from time to time
Grow and Protect Market Share
- Assist the Store Manager to achieve growth in markets share in your Store as defined in the strategy plan
- Assist the Store Manager to achieve sales budgets and growth objectives by Category
- Assist the Store Manager to promote customer loyalty programmes (e.g. VIC, charge cards, etc)
- Assist the Store Manager to manage the distribution of advertising material to ensure maximum efficiency
- Assist the Store Manager to develop action plans proactively to protect your market where you trade when competitors enter the market
Customer Service
- Assist the Store Manager with implementing and monitoring the Customer Service strategy
- Assist the Store Manager to maintain Customer Audits above 95%
- Assist the Store Manager with a reliable, prompt Customer Delivery Service
- Assist the Store Manager to grow and maintain VIC client base
- Assist the Store Manager to achieve Transaction budgets
- Assist the Store Manager to recommend Range improvements to suite the market
- Assist the Store Manager to take action on Customer Surveys (implement action plans when required)
Asset Control: Stock
- Assist the Store Manager to manage and control shrinkage within the Store
- Assist the Store Manager to manage the PIC process
- Assist the Store Manager to manage Wall to wall Stock take
- Assist the Store Manager to manage and control stock movement inside the store
- End Control
- IBT’s
- Customer Returns
- Receiving
- Assist the Store Manager to analyze security requirements and implement changes.
- Assist the Store Manager to manage and maintain physical measures
Asset Control: Cash
- Assist the Store Manager to manage Debtors and RD Cheques within the Store
- Assist the Store Manager to manage Petty Cash
- Assist the Store Manager to manage daily Banking
- Assist the Store Manager to manage Shorts and overs
- Assist the Store Manager to manage Cheques and Credit Cards
Asset Control: Fixed Assets
- Assist the Store Manager to maintenance and protection of racking and displays
- Assist the Store Manager to maintenance and protection of signage (internal & external)
- Assist the Store Manager to maintenance of forklift and generator
- Assist the Store Manager to maintenance and protection of IT Equipment and Telephone systems
- Assist the Store Manager to maintenance and protection of the Safe
Human Resource Management
- Assist the Store Manager to recruit and Induct all Employees
- Assist the Store Manager to ensure Training & Development are in place for the Store
- Assist the Store Manager to ensure Succession Planning & Career pathing is in place within the Store
- Assist the Store Manager to manage manpower requirements in line with the Division and Store strategy and Company benchmarks
- Assist the Store Manager to ensure open communication/relations (CARE Meetings, CB Mail) with the Store Employee Committee
- Assist the Store Manager to manage Employee Relations
Store Safety (OHSA) Standards
· Assist the Store Manager to manage Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation:
- Ensure Checklists complete
- Appointment of Safety Reps as per OHSA Act
- Report Incidents
- Assist the Store Manager to record all incidents
Store Trading Standards
- Assist the Store Manager to maintain Housekeeping standards
- Assist the Store Manager to manage Merchandising standards
- Assist the Store Manager to implement and maintain the correct Planograms
- Assist the Store Manager to maintain Yard and Parking Areas
Profitability
- Assist the Store Manager to achieve operating income budget
- Assist the Store Manager to manage the Store according to the Financial Model, benchmarks, and budgets
CB Way
- Assist the Store Manager to achieve the Audit Benchmark – Monitor adherence of Company standard compliance in Store (Internal Audit Results)
- Assist the Store Manager to implement and maintain controls and disciplines
- Assist the Store Manager to implement Corrective Action Plans where necessary
Leads with Vision
- Establishes a clear and compelling outcomes for area of responsibility
- Develops appropriate action plans in order to achieve established outcomes
- Ensures that employees understand their role towards the achievement of the departments outcomes
- Motivates employees to achieve the established outcomes
- Proactively identifies and addresses issues and risks within own department that may impede the delivery of the departments outcomes
Provide Direction
- Develops operational plans to enable the achievement of set objectives
- Ensures adherence to policies and procedures within area of responsibility
- Sets example as a driver of company values and motivate and support employees in department so that others can buy into vision, mission and values”
Drive for results
- Constantly looks for and acts on opportunities to improve department performance
- Works to exceed goals set by others
- Develops stretching goals for self and department, working consistently and tenaciously to meet these
- Implements clear control mechanisms to measure results against department performance objectives
- Identifies barriers to performance and persists in overcoming them
- Assists team members in achieving their goals
- Proactively anticipates and acts on trends and evolving needs”
Think Strategically
- Identifies gaps or potential inconsistencies in business results, performance data, processes or systems by recognising patterns in information
- Prepares contingency plans for identified problems and situations that might occur
- Proactively take considered action to ensure that a current problem which could be ignored in the short term does not escalate
Solve Problems
- Proactively identifies problems and seeks root cause
- Analyses information objectively and thoroughly and identify gaps or potential inconsistencies in operational results, performance data, processes or systems by recognising patterns in information when solving problems
- Develops and implement appropriate action plans breaking complex tasks into manageable parts
Make Decisions
- Makes decisions within framework of company policies and within set timelines
- Makes decisions giving due consideration to consequences of the decision made in area of responsibility
- Implements decisions made in line with agreed processes and policies
- Stands by own beliefs and decisions with self confidence
Plan
- Establishes priorities, operational plans that ensure the best utilisation of resources in area of responsibility
- Takes into account consequences of planning on area of responsibility with regards to organisational processes, budgets, resource- availability and the external environment
Empower
- Mentors and coach subordinates in department by devoting significant time to provision of one-on-one coaching and support to others
- Works with subordinates to create individual development plans that are clearly linked to business, team, and individual needs and goals
- Delegates to individuals at the appropriate level
Manage Performance
- Follows through on commitments made and deliver on them to achieve set objectives and targets
- Takes accountability for own and or subordinates actions and implements corrective action where required
- Defines clear and stretching department goals and standards in line with strategic initiatives and objectives
- Implements and manages appropriate control mechanisms to ensure department objectives are achieved
- Uses appropriate behavioural skills to resolve operational performance problems
- Acts as a role model and motivates others to achieve the highest standards of quality and efficiency
- Determines employees’ strengths and weaknesses relative to demonstrated behaviours and job requirements and implement appropriate development plans
Handle Pressure
- Handles pressure well and is consistent in controlling own responses irrespective of time/or workload pressures
- Remains focused and rational by not showing frustration or anger when resisted and displays self-confidence when dealing with difficult situations
- Calms others who are expressing frustration or anger “
Innovate
- Generate unique alternatives, options or solutions to problems
Manage Change
- Manages planned changes that may be brought about as a result of internal and or external circumstances
- Ensures that the department responds to the changing environment and stakeholders needs and expectations”
Influence
- Persuades, convinces and influence others towards point of view as leader of the department by being aware of self ,others and context
- Displays appropriate, written presentation and oral communication aligned to audience requirements
- Projects credibility and confidence even when faced with obstacles
Assert Authority
- Gets one’s point across with credibility and self-confidence ensuring adherence to policies despite work pressures experienced
- Asserts self during interpersonal situations
- Maintains and projects confidence, even in adverse circumstances
- Makes a positive personal impact that is clear and concise for the audience
- Facilitates open, direct two way communication
- Expresses disagreement with peers or more senior colleagues, tactfully and appropriately
Collaborate
- Recognises conflict among team members and deal with it effectively
- Identifies and improves communication to bring conflict within the team into the open and facilitate resolution
- Makes concerted effort to collaborate and build rapport with internal stakeholders in finding solutions to situations leading to conflict and misunderstanding
Communicate
- Assesses the needs of audience in order to deliver appropriate message and content
- Applies communication strategies to ensure inputs from role players are discussed and acted upon
- Actively shares information and ideas, and encourages others to share their views and concerns
- Recognises and proactively deal with situations with potential for miscommunication leading to damaged relationships
Trainee Manager
About the job Trainee Manager (External Applications Only)
Minimum Requirement:
- Grade 12 with at least 2 (two) years retail management experience
- Valid Drivers license
- Valid ID or valid work permit (local)
- Must have strong accounting skills
- Must be able to work under pressure
- Must be computer literate (Basic computer literacy)
- Must have strong leadership skills
- Must have strong administrative skills
- Must have own transport and cell phone
- Must have sound knowledge of Health and Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation
- Must have strong Human Resources skills
- Assist the Store Manager to make immediate action on any non-compliance once identified
- Assist the Store Manager to manage Damage, Obsolete and Slow-moving stock items
Strategic Management- Assist the Store Manager to develop, implement and manage a Store Business Plan for the Store ensuring it is aligned with the overall Company strategy and strategic initiatives as approved by the Divisional Manager and Operations Manager from time to time
- Assist the Store Manager to achieve growth in markets share in your Store as defined in the strategy plan
- Assist the Store Manager to achieve sales budgets and growth objectives by Category
- Assist the Store Manager to promote customer loyalty programmes (e.g. VIC, charge cards, etc)
- Assist the Store Manager to manage the distribution of advertising material to ensure maximum efficiency
- Assist the Store Manager to develop action plans proactively to protect your market where you trade when competitors enter the market
- Assist the Store Manager with implementing and monitoring the Customer Service strategy
- Assist the Store Manager to maintain Customer Audits above 95%
- Assist the Store Manager with a reliable, prompt Customer Delivery Service
- Assist the Store Manager to grow and maintain VIC client base
- Assist the Store Manager to achieve Transaction budgets
- Assist the Store Manager to recommend Range improvements to suite the market
- Assist the Store Manager to take action on Customer Surveys (implement action plans when required)
- Assist the Store Manager to manage and control shrinkage within the Store
- Assist the Store Manager to manage the PIC process
- Assist the Store Manager to manage Wall to wall Stock take
- Assist the Store Manager to manage and control stock movement inside the store
- End Control
- IBT’s
- Customer Returns
- Receiving
- Assist the Store Manager to analyze security requirements and implement changes.
- Assist the Store Manager to manage and maintain physical measures
- Assist the Store Manager to manage Debtors and RD Cheques within the Store
- Assist the Store Manager to manage Petty Cash
- Assist the Store Manager to manage daily Banking
- Assist the Store Manager to manage Shorts and overs
- Assist the Store Manager to manage Cheques and Credit Cards
- Assist the Store Manager to maintenance and protection of racking and displays
- Assist the Store Manager to maintenance and protection of signage (internal & external)
- Assist the Store Manager to maintenance of forklift and generator
- Assist the Store Manager to maintenance and protection of IT Equipment and Telephone systems
- Assist the Store Manager to maintenance and protection of the Safe
- Assist the Store Manager to recruit and Induct all Employees
- Assist the Store Manager to ensure Training & Development are in place for the Store
- Assist the Store Manager to ensure Succession Planning & Career pathing is in place within the Store
- Assist the Store Manager to manage manpower requirements in line with the Division and Store strategy and Company benchmarks
- Assist the Store Manager to ensure open communication/relations (CARE Meetings, CB Mail) with the Store Employee Committee
- Assist the Store Manager to manage Employee Relations
- Assist the Store Manager to manage Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation:
- Ensure Checklists complete
- Appointment of Safety Reps as per OHSA Act
- Report Incidents
- Assist the Store Manager to record all incidents
- Assist the Store Manager to maintain Housekeeping standards
- Assist the Store Manager to manage Merchandising standards
- Assist the Store Manager to implement and maintain the correct Planograms
- Assist the Store Manager to maintain Yard and Parking Areas
- Assist the Store Manager to achieve operating income budget
- Assist the Store Manager to manage the Store according to the Financial Model, benchmarks, and budgets
- Assist the Store Manager to achieve the Audit Benchmark – Monitor adherence of Company standard compliance in Store (Internal Audit Results)
- Assist the Store Manager to implement and maintain controls and disciplines
- Assist the Store Manager to implement Corrective Action Plans where necessary
- Establishes a clear and compelling outcomes for area of responsibility
- Develops appropriate action plans in order to achieve established outcomes
- Ensures that employees understand their role towards the achievement of the departments outcomes
- Motivates employees to achieve the established outcomes
- Proactively identifies and addresses issues and risks within own department that may impede the delivery of the departments outcomes
- Develops operational plans to enable the achievement of set objectives
- Ensures adherence to policies and procedures within area of responsibility
- Sets example as a driver of company values and motivate and support employees in department so that others can buy into vision, mission and values”
- Constantly looks for and acts on opportunities to improve department performance
- Works to exceed goals set by others
- Develops stretching goals for self and department, working consistently and tenaciously to meet these
- Implements clear control mechanisms to measure results against department performance objectives
- Identifies barriers to performance and persists in overcoming them
- Assists team members in achieving their goals
- Proactively anticipates and acts on trends and evolving needs”
- Identifies gaps or potential inconsistencies in business results, performance data, processes or systems by recognising patterns in information
- Prepares contingency plans for identified problems and situations that might occur
- Proactively take considered action to ensure that a current problem which could be ignored in the short term does not escalate
- Proactively identifies problems and seeks root cause
- Analyses information objectively and thoroughly and identify gaps or potential inconsistencies in operational results, performance data, processes or systems by recognising patterns in information when solving problems
- Develops and implement appropriate action plans breaking complex tasks into manageable parts
- Makes decisions within framework of company policies and within set timelines
- Makes decisions giving due consideration to consequences of the decision made in area of responsibility
- Implements decisions made in line with agreed processes and policies
- Stands by own beliefs and decisions with self confidence
- Establishes priorities, operational plans that ensure the best utilisation of resources in area of responsibility
- Takes into account consequences of planning on area of responsibility with regards to organisational processes, budgets, resource- availability and the external environment
- Mentors and coach subordinates in department by devoting significant time to provision of one-on-one coaching and support to others
- Works with subordinates to create individual development plans that are clearly linked to business, team, and individual needs and goals
- Delegates to individuals at the appropriate level
- Follows through on commitments made and deliver on them to achieve set objectives and targets
- Takes accountability for own and or subordinates actions and implements corrective action where required
- Defines clear and stretching department goals and standards in line with strategic initiatives and objectives
- Implements and manages appropriate control mechanisms to ensure department objectives are achieved
- Uses appropriate behavioural skills to resolve operational performance problems
- Acts as a role model and motivates others to achieve the highest standards of quality and efficiency
- Determines employees’ strengths and weaknesses relative to demonstrated behaviours and job requirements and implement appropriate development plans
- Handles pressure well and is consistent in controlling own responses irrespective of time/or workload pressures
- Remains focused and rational by not showing frustration or anger when resisted and displays self-confidence when dealing with difficult situations
- Calms others who are expressing frustration or anger “
- Generate unique alternatives, options or solutions to problems
- Manages planned changes that may be brought about as a result of internal and or external circumstances
- Ensures that the department responds to the changing environment and stakeholders needs and expectations”
- Persuades, convinces and influence others towards point of view as leader of the department by being aware of self, others and context
- Displays appropriate, written presentation and oral communication aligned to audience requirements
- Projects credibility and confidence even when faced with obstacles
- Gets one’s point across with credibility and self-confidence ensuring adherence to policies despite work pressures experienced
- Asserts self during interpersonal situations
- Maintains and projects confidence, even in adverse circumstances
- Makes a positive personal impact that is clear and concise for the audience
- Facilitates open, direct two way communication
- Expresses disagreement with peers or more senior colleagues, tactfully and appropriately
- Recognises conflict among team members and deal with it effectively
- Identifies and improves communication to bring conflict within the team into the open and facilitate resolution
- Makes concerted effort to collaborate and build rapport with internal stakeholders in finding solutions to situations leading to conflict and misunderstanding
- Assesses the needs of audience in order to deliver appropriate message and content
- Applies communication strategies to ensure inputs from role players are discussed and acted upon
- Actively shares information and ideas, and encourages others to share their views and concerns
- Recognises and proactively deal with situations with potential for miscommunication leading to damaged relationships
System Sup
About the job System Sup (External Applications Only)
Description:
To manage and supervise all relevant Point of Sale (POS) transactions ensuring total Customer satisfaction. Handle all Cash Office and banking processes and related Point of Sale (POS) Administrative functions.
Requirements:
- Grade 12 plus 5 (five) year related experience or minimum of 10 (ten) years’ work related experience
- Ability to communicate in English and the dominant language spoken in the geographical area where the position is available
- Above average numeric skills
- Proven ability to provide exceptional Customer service
- Proven ability to work under pressure
- Must be computer literate
- Previous Cashier experience
Customer Service
- Ensure that all speed point transactions, i.e. credit and debit card transactions are done effectively and efficiently.
- Be willing to assist Customers with their needs through clear and effective communication
- Assist the Customers with requests, queries and complaints and resolve or escalate to management
- Offer fast, friendly, and efficient service to all Customers
- Control and ensure the availability of stationary and consumables, within the Store
Cash Handling and Banking
- Controlling of Store floats (Petty Cash, Till Floats, Change Floats)
- Change ordering and dispensing
- Balancing and recording of Petty Cash expenses and vouchers in the Petty Cash Ledger
- Processing Back Office transactions and Cashing up of Cashiers and the Back Office Till (e.g. Bulk Deposits, Special Deposits, Charge Cards, Loyalty Cards, and Returns etc.)
- Ensure that all returns are valid and done correctly
- Cash Clearance to be actioned and queries to be resolved
- Ensure pick-ups are done timely
- Carry out End of Day sessions on all Point of Sale (POS) terminals
- Daily Cash Up of all Point of Sale (POS) terminals including the Back Office terminal
- Ensure 2nd (second) Cashbuild designated Employee to be present with CIT money collection
- Ensure daily takings are collected by the Cash in Transit (CIT) Company.
Ready for Business
- Ensure Ready for Business processes implemented
- Ensure the Cashiers maintain their area of responsibility
- Ensure the Cash Office is neat and tidy at all times
- Only Cash Office related documentation within the Cash Office and that all documentation is filed neatly and that all filing is up to date
People Management
- Ensure that all Cashiers are present and available in their area of responsibility in order to assist Customers and perform all other responsibilities.
- Ensure Cashiers have a trained backup available
- Ensure Cashiers execute their daily duties. (Ready for Business and Beyond my Control checklists).
- Ensure scheduling of subordinates is done on time
- Take responsibility of Product Knowledge training to Cashiers as per Store Manager agreement
- Scheduling and supervising of all Point of Sale (POS) Employees. (Leave, Time Off, Day off etc.)
- Monitor and evaluate performance of subordinates
- Ensure all cashiers comply with the company dress code
Safety (OHSA) Requirements
- Ensure that safety standards are adhered to.
Security Awareness
- Be aware of any suspicious people and / or activities. In the Store and outside.
- Password security
- Ensure that the Cash Office is secured
- Ensure that the Cash Office door is always locked when Pick-Up’s, Cash-Up’s and Cash In Transit (CIT) collections are done
- Ensure Till Pick up’s are done within the set parameters
- No unauthorised persons allowed in the Cash Office
- Safe keys are locked away and in safe custody
- No Rations, stock, and unrelated documentation to be kept in the Cash Office.
Drive for results
- Achieves set targets and completes work accurately and at the required standard
- Delivers best practice quality/ standards as established in the company
- Makes an effort to follow through on commitments
Solve Problems
- Identifies problems and seeks root cause
- Resolves problems and escalates issues accordingly
- using relevant information available in own department and operational work environment to resolve problems
Make Decisions
- Makes decisions within framework of company policies and within set time lines
- Makes decisions giving due consideration to consequences of the decision made in area of responsibility
- Implements decisions made in line with agreed processes and policies
Plan
- Plans within framework of operationally/department policies and procedures
Manage Performance
- Follows through on commitments made and deliver on them to achieve set objectives and targets
- Takes accountability for own and or subordinates actions and implements corrective action where required
Handle Pressure
- Handles pressure well and is consistent in controlling own responses irrespective of time/or workload pressures
Collaborate
- Demonstrates courtesy and willingness to assist when dealing with customers, suppliers and colleagues
- Able to deal with daily conflict situations effectively
Communicate
- Demonstrates courtesy and effectiveness when dealing with others in day-to-day communication in line with company values
- Ensures relevant information is shared with appropriate stakeholders “
Perpetual Inventory Controller
About the job Perpetual Inventory Controller (External Applications Only)
Description:
Perform physical cycle stock counts and verify to system stock on hand. Reconcile and investigate cause for discrepancies and capture variances identified. Identify and report on damaged stock, incorrect pricing, SKU’s.
Requirements:
- Minimum Grade 12 and 1 (one) year work related experience or 2 (two) years related experience
- Ability to communicate in English and the dominant language spoken in the geographical area where the position is available
- Must be literate
- Must have strong numeric skills
- Must be accurate and able to work under pressure
- Must have basic computer skills
- Must be willing to work shifts, weekends and Public Holidays.
Perpetual Inventory Counts
- Count stock daily according to the PIC Count Cycle.
- Investigate all variances whether positive or negative and report the results to the Store Manager.
- Investigate and rectify negative stock quantities daily, after receiving approval from the Store Manager
- Identify and report on damaged stock to the Store Manager.
- Conduct Mini Stock-takes as and when instructed to do so by Management
- Assist with Wall-to-Wall Stock-take preparations and report any areas of concern
- Normal PIC counts to be done during full Stock-take
Reporting
- Report variances for the day to the Store Manager and or Divisional Manager as required by the Cashbuild Way
- Report all irregularities to Store Management and or Divisional Manager as required by the Cashbuild Way
- Report irregularities to DM if no action is taken by the Store Manager.
- Report on incorrect and poor quality pricing, SKU’s and damaged stock
- Report on poor merchandising on racking and bulk area
- Report on bulk stock area if special attention is required”
PIC Adjustments
- Ensure all adjustments are actioned, verified for accuracy and signed off by Management.
- Ensure the “End of Day Report”, is validated to yesterday’s PIC Adjustment Sheet, and filed.
- Report on any adjustments not done on the day of the count cycle prior to end of trading day.
Filing and Administration
- Ensure all PIC documents are completed, signed off by you, approved by the Store Manager and filed daily.
Ready for Business
Adhere to Ready for Business and Beyond my Control as per the CB Way
Customer Service
- Adhere to the Cashbuild Dress code at all times,
- Name badge to be displayed and visible to the Customer
- Immediately assist with Customer complaints
Safety (OHSA) Requirements
- Safety (OHSA) compliance (e.g. ensure Customer and staff safety) within area of responsibility
- Report any discrepancies to the Store Manager
- Ensure correct safety equipment and clothing used.
Drive for results
- Achieves set targets and completes work accurately and at the required standard
- Delivers best practice quality/ standards as established in the company
- Makes an effort to follow through on commitments
Solve Problems
- Identifies problems and seeks root cause
- Resolves problems and escalates issues accordingly
using relevant information available in own department and operational work environment to resolve problems
Make Decisions
- Makes decisions within framework of company policies and within set timelines
- Makes decisions giving due consideration to consequences of the decision made in area of responsibility
- Implements decisions made in line with agreed processes and policies
Plan
- Plans within framework of operationally/department policies and procedures
Handle Pressure
- Handles pressure well and is consistent in controlling own responses irrespective of time/or workload pressures “
Collaborate
- Demonstrates courtesy and willingness to assist when dealing with customers, suppliers and colleagues
- Able to deal with daily conflict situations effectively
Communicate
- Demonstrates courtesy and effectiveness when dealing with others in day-to-day communication in line with company values
- Ensures relevant information is shared with appropriate stakeholders
Goods Receiving Supervisor
About the job Goods Receiving Supervisor (External Applications Only)
Description:
To receive / return stock to and from Suppliers and / or other Stores. Updating of the goods receiving vouchers onto the system and labelling of the stock. Ensure stock received is despatched to the floor for merchandising.
Requirements:
- Grade 12 plus 1(one) year related experience or minimum of 2 (two) years related experience
- Ability to communicate in English and preferably the dominant language spoken in geographical area
- Above average numeric skills
- Proven ability to provide exceptional Customer service
- Proven ability to work under pressure
- Must be computer literate
- Must be able to work shifts and weekends
Receive / IBT Stock
- Ensure always a 2nd designated Cashbuild Employee present with receiving and / or dispatching of stock
- Receive stock from Suppliers, correctly identify goods and physically balance to the Suppliers Invoice / Delivery Note and Cashbuild’s purchase order.
- Complete proof of delivery note and hand to Supplier with required stamps.
- Capture correctly on the IT system within prescribed time limits.
- Ensure all invoices with discrepancies have been amended, endorsed, and signed off by the Supplier’s representative as well as registration number of truck entered onto invoice.
- Ensure all inter branch transfers (IBT’S) IN and OUT are processed within the set time period and that there are no discrepancies, and all relevant documentation is filed.
Stock Distribution
- Stock received must be cleared from the GRS office and merchandised within prescribed time limits of receiving the stock
Stock Labelling and Pricing
- Ensure all stock received without the SKU printed on the packaging is labelled with the appropriate SKU on the back of the product.
- Ensure that items with printed SKU’s are correct and rectify any errors noted.
- Adherence to Cashbuild pricing policy
- Pending price changes to be actioned as per the Cashbuild Way
Supplier Claims and Corrections
- Ensure that all claims are validated with the Suppliers pick up slips or credit notes attached to the adjustment vouchers and authorised by the Store Manager.
- Ensure any corrections done have the required documentation attached and authorised by the Store Manager
- Supplier claims should not be raised unless stock is to be collected immediately.
Security Awareness
- Receiving gate not to be left unattended when opened
- Receiving stamp and Purchase Order delivery book must be locked in a lockable cupboard or drawer
- The GRS office door must always be locked when the GRS office is not in use
- Ensure the supplier truck crews do not loiter around the Store but remain at their trucks.
Ready for Business
- Ensure the GRS office is kept clean and tidy at all times
- Receiving area to be cleared of excess and damaged stock except for stock that needs to be returned to the Supplier
- Adhere to all Ready for Business and beyond my control processes
Customer Service
- Adhere to the Cashbuild dress code at all times
- Name badge to be displayed and visible at all times
- Assist with Supplier queries
- Provide exceptional Customer service to any Customer the GRS may deal with.
Safety OHSA Requirements
- Ensure the first aid box is only accessed by the authorised first aid person or Store Manager
- Ensure safety (OHASA) compliance within area of responsibility
- Report any concerns to the Store Manager.
Competencies:
Description
Drive for results
- Achieves set targets and completes work accurately and at the required standard
- Delivers best practice quality/ standards as established in the company
- Makes an effort to follow through on commitments
Solve Problems
- Identifies problems and seeks root cause
- Resolves problems and escalates issues accordingly
using relevant information available in own department and operational work environment to resolve problems
Make Decisions
- Makes decisions within framework of company policies and within set timelines
- Makes decisions giving due consideration to consequences of the decision made in area of responsibility
- Implements decisions made in line with agreed processes and policies
Plan
- Plans within framework of operationally/department policies and procedures
Handle Pressure
- Handles pressure well and is consistent in controlling own responses irrespective of time/or workload pressures “
Communicate
- Demonstrates courtesy and effectiveness when dealing with others in day-to-day communication in line with company values
- Ensures relevant information is shared with appropriate stakeholders “
Forklift Driver
About the job Forklift Driver (External Applications Only)
Description:
To operate and maintain the Forklift in a safe and cost effective manner. Ensure comprehensive Customer service in the Store. Merchandising of stock, shelf price labelling and housekeeping within designated area of responsibility.
Requirements:
- Grade 12 or minimum of 1 (one) year work related experience
- Ability to communicate in English and the dominant language spoken in the geographical area where the position is available
- Ability to perform basic calculations accurately
- Must be willing to work shifts, weekends and Public Holidays
- Must be able to work under pressure
- Must be physically fit to operate a forklift
- Must have a valid forklift license
Customer Service
- Acknowledge all Customers and determine their needs
- Advise Customers correctly on product
- Assist Customer with any product queries
- Assist with Customer complaints timely
- Add on sales, e.g. paint v/s paint brushes, thinners, etc.
- Ensure efficient Customer service by ensuring that Customer’s purchases are loaded without any delay’s
- Ensure Customers purchase are loaded carefully without damaging the goods or the Customers vehicle
- Advise Customers on the additional services provided:
- Delivery service / bulk deposits
- Glass cutting
- Plan reading
- Credit programmes
- Special orders
- Trusses
- Distant ordering
- VIC Customer Programme
- Must be certified in Product Knowledge
- Must be available in aisle of responsibility
Merchandising Standards
- Bulk stock area to be merchandised safely and according to Store layout plan
- Must ensure your area of responsibility is fully merchandised according to Store layout and planograms.
- Merchandise stock according to approved layouts and planograms
Housekeeping
Ensure that your area is free of obstacles, stock is merchandised immediately after being received and that Customers can enter and leave your aisle without any risk of injury or irritation.
Correct shelf price labelling within area of responsibility.
Ensure Checklist completed as required when on duty with Canteen and Toilet / Showers schedule
Ready for Business
Adhere to Ready for Business and Beyond my Control as per the CB Way
Loss Prevention and Security
Identify any gaps in the displays, investigate causes and report any concerns to management
Be aware of suspicious behaviours or people and report any suspicions to management
No product to be loaded for a Customer without proof of purchase or required documentation
Safety (OHSA) Requirements
- Ensure not to overload the Forklift
- Ensure not to overload racking and shelving (Do not stack roof tiles / bricks and cement more than two pallets high.)
- Ensure to wear the Safety Helmet and Kidney Belt at all times when operating the Forklift
- Do not use forklift to lift personnel.
- Ensure that the Entrance and Exit are free of obstacles and that Customers can enter and leave Cashbuild’s Stores without risk of injury
- Ensure to report any faults on the Forklift immediately
- Ensure to report in time when the Forklift is due for a service
- Ensure to wear protective clothing when necessary
- Do not operate the Forklift if there are any mechanical faults
- Ensure that the Forklift is inspected daily, checklist completed and any faults report.
Drive for results
- Achieves set targets and completes work accurately and at the required standard
- Delivers best practice quality/ standards as established in the company
Makes an effort to follow through on commitments
Solve Problems
- Identifies problems and seeks root cause
- Resolves problems and escalates issues accordingly
using relevant information available in own department and operational work environment to resolve problems
Make Decisions
- Makes decisions within framework of company policies and within set timelines
- Makes decisions giving due consideration to consequences of the decision made in area of responsibility
Implements decisions made in line with agreed processes and policies
Plan
Plans within framework of operationally/department policies and procedures
Handle Pressure
Handles pressure well and is consistent in controlling own responses irrespective of time/or workload pressures “
Communicate
- Demonstrates courtesy and effectiveness when dealing with others in day-to-day communication in line with company values
Ensures relevant information is shared with appropriate stakeholders”
Cashier
About the job Cashier (External Applications Only)
Description:
Accurate handling of all Point of Sale (POS) transactions and documentation, thereby ensuring Customer satisfaction. Ensure that no goods / stock pass through the Point of Sale (POS) without it being paid for.
Requirements:
- Grade 12 or minimum of 1 (one) year work related experience
- Ability to communicate in English and the dominant language spoken in the geographical area where the position is available
- Ability to perform basic calculations accurately
- Must have strong administration skills
- Must be willing to work shifts, weekends and Public Holidays
- Must be able to work under pressure
Cash Handling
- Ensure that all cash (including floats, and petty cash) allocated to you balance (No shorts and overs)
- Ensure goods are correctly identified and captured on the Point of Sale Terminal.
- Capture the correct payment type received from Customers on the Point of Sale Terminal
- Ensure you have sufficient change at all times
- Ensure Pick-ups are done accurately and within the set parameters
- Ensure Cash-ups are done accurately at the end of your shift
- Ensure all your daily takings have been dropped into the Drop Safe / vault
- Ensure that all transactions relating to other stores money, deliveries, and quotes are processed correctly.
Administration
- Sign, compile, and file all related documentation relating to the Cashiers function
Ready for Business
Adhere to Ready for Business and Beyond my Control as per the CB Way
Customer Service
- Offer fast, friendly, and efficient service to all Cashbuild Customers when checking in and out Customers goods
- Direct Customers to relevant person who can assist him / her
- Ensure that you comply with the company’s dress code
Safety (OHSA) Requirements
- Safety (OHSA) compliance (e.g. ensure Customer and staff safety) within area of responsibility
- Report any discrepancies to the Store Manager
Security Awareness
- Security (e.g. ensure system password control at till point are adhere to)
- Ensure cash safe keeping and transport to the cash office as per the Cashbuild Way requirements
Drive for results
- Achieves set targets and completes work accurately and at the required standard
- Delivers best practice quality/ standards as established in the company
- Makes an effort to follow through on commitments
Solve Problems
- Identifies problems and seeks root cause
- Resolves problems and escalates issues accordingly
- using relevant information available in own department and operational work environment to resolve problems
Make Decisions
- Makes decisions within framework of company policies and within set timelines
- Makes decisions giving due consideration to consequences of the decision made in area of responsibility
- Implements decisions made in line with agreed processes and policies
Plan
Plans within framework of operationally/department policies and procedures
Handle Pressure
- Handles pressure well and is consistent in controlling own responses irrespective of time/or workload pressures “
Communicate
- Demonstrates courtesy and effectiveness when dealing with others in day-to-day communication in line with company values
- Ensures relevant information is shared with appropriate stakeholders “
We wish you all the best with your applications.
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