Capitec Vacancies

To apply, click on the link at the end of the posts and all the best with your applications.

Finance Business Partner-Pipeline (Sandton/Stellenbosch)

Date: 20 Dec 2024

Location: Stellenbosch, Western Cape, ZA

Company: Capitec Bank Ltd

Join Us in Becoming the Best Bank in the World!!

We appoint energized and motivated people for their potential and continuously look for talented, driven individuals to help us innovate and evolve. That is why we focus on finding the right people for the right jobs. We love what we do because we focus on making a positive difference for our clients and employees.  Our company DNA is built around talented and committed teams dedicated to build a brand that we are proud of and earns the trust of our clients

Who We Are

We are a bank, but we’re much more than that. We believe that banking is about enabling people to control their financial lives through banking that is simplified, accessible, affordable and delivered through a personal experience. By helping our clients manage their financial lives better, we enable them to live better. 

Why Choose Us

At Capitec, we offer our best by living up to our CEO values in every situation – we always put the Client first, act with Energy and take Ownership. And to support people in being their best, our Employee Value Proposition offers every value to all team members through cohesive teams, growth opportunities as well as employee benefits and savings. We make it a priority to ensure that each member of the Capitec team feels welcome, valued, focused, and has the opportunity to grow. 

About the role

Your key focus areas will be to partner with business and provide commercial guidance, ensuring a solid understanding of the link between operational drivers, business strategy and financial performance to enable accurate and effective financial management and decision-making. In addition, you will act as the liaison between Executives, the Head of the department and Financial Management regarding finance-specific portfolios. As a Finance Business Partner, you will have knowledge of financial and operational reporting principles. You will bring proven financial management experience, i.e., accounting financial analysis, reporting, budgeting and forecasting and financial modelling, to manage a divisional or departmental portfolio.

Ideally you will have

• CA(SA) or CIMA would be highly advantageous, but we can consider experience and a completed degree in Finance.
• 3 years experience in a financial management environment (accounting, financial analysis, reporting, budgeting and forecasting, financial modelling)
• Strong stakeholder engagement skills at a senior level.

If you are interested in being part of this dynamic team, on a mission to build the best bank in the world through unlocking the potential of its people, please apply. We would love to hear from you!

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

Life Cover Claims Assessor (Talent Pool)

Date: 17 Dec 2024

Location: Bellville, Western Cape, ZA

Company: Capitec Bank Ltd

Apply by:  

We’re on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!

2.  Once you have completed the above finalize your application by clicking apply below

Purpose Statement

To improve claims operational excellence, increase customer satisfaction, minimize losses for Capitec Insurance through accurate and holistic assessment of Life Cover claims, in accordance with terms and conditions of the policy, S.A legislative frameworks and goals, objectives, processes and standards sets by Capitec Life

Experience

MINIMUM:

• Minimum of 3 years of experience in assessing life insurance death claims, preferably within the context of fully underwritten products

IDEAL:

• Practical experience in life insurance underwriting, claims assessment, or related field.
• Occupational certificate of course on long-term life Insurance Claims Assessor

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• A relevant tertiary qualification in Healthcare or Science

Knowledge

MINIMUM:

• Understanding of the long-term insurance industry and claims handling processes and 
• Deep understanding of fully underwritten life insurance policies, including underwriting criteria, exclusions and conditions
• Strong understanding of medical terminology, diagnoses, treatments, and causes of death in the context of life insurance claims.
• Knowlege of relevant legal framework relating to funeral and life insurance claims

IDEAL:

• Proven experience in life insurance underwriting, claims assessment, or a related field.
• Occupational certificate or course on long-term life Insurance Claims Assessor

What you will be required to do

• Support Life Cover Claims process set-up
• Life cover claims assessment
• Life cover claims queries and complains
• Stakeholder Engagement

Skills

• Administration Skills
• Attention to Detail
• Decision making skills
• Numerical Reasoning skills
• Planning, organising and coordination skills

Conditions of Employment

• Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

Disclaimer: This advertisement is for a Talent Pool. By applying, you are expressing your interest in future opportunities within our organization.  Should you meet the minimum criteria, we will retain your application for future consideration. This is not an application for a specific job opening, but rather an opportunity to be considered for future roles as they arise.

Client Experience (CX) Specialist I

Date: 11 Dec 2024

Location: Sandton, GT, ZA

Company: Capitec Bank Ltd

Join Us in Becoming the Best Banking Group in the World!!

We appoint energized and motivated people for their potential and continuously look for talented, driven individuals to help us innovate and evolve. That is why we focus on finding the right people for the right jobs. We love what we do because we focus on making a positive difference for our clients and employees.  Our company DNA is built around talented and committed teams dedicated to build a brand that we are proud of and earns the trust of our clients.

Who We Are

We are a bank, but we’re much more than that. We believe that banking is about enabling people to control their financial lives through banking that is simplified, accessible, affordable, and delivered through a personal experience. By helping our clients manage their financial lives better, we enable them to live better. 

Why choose Us

At Capitec, we offer our best by living up to our CEO values in every situation – we always put the Client first, act with Energy and take Ownership. And to support people in being their best, our Employee Value Proposition offers every value to all team members through cohesive teams, growth opportunities as well as employee benefits and savings. We make it a priority to ensure that each member of the Capitec team feels welcome, valued, focused, and has the opportunity to grow. 

About the role

As a CX Specialist, you will get to leverage your deep subject matter expertise and research to shape the integration of CX standards within the product development lifecycle, applying Design Thinking principles along the way. You’ll work independently, making decisions and taking ownership of end-to-end delivery—including insights, design, measurement, and experience testing—of complex CX solutions. These efforts will align with business objectives, product and CX strategies, and core brand principles.

Key Performance Areas:

Promote CX and brand standards

• Work with Leads and Management and provide operational input towards the development and implementation of CX standards.
• Promote CX brand standards during interactions with stakeholders.
• Where relevant, ensure junior specialists adhere to CX standards.

Client insights

• Conduct research on CX trends and best practice to contribute towards the formulation of CX standards and strategies.
• Work with Leads and apply experience and subject matter expertise to develop a framework and voice of client (VoC) programme which will successfully enable insights into client experiences, client journeys and client interactions to deliver on current, unmet and future needs.
• Assume end-to-end responsibility for the design and implementation of diverse methodologies for the collection of client insights pertaining to behaviours, preferences, needs, drivers, pain points, mindset and values, expectations and experience feedback.
• Conduct research on client needs to inform and enhance CX solutions.
• Share knowledge with stakeholders and team members to enhance the overall CX capability in Capitec.

Key Performance Areas (continued):

Client journey design

• Engage with stakeholders and gain an understanding of business problems.
• Represent the voice of the client, and translate business problems and requirements into problem statements, research specifications and CX solutions.
• Assume ownership for designing CX elements for tactical and strategic projects during the Design Thinking cycle.
• Incorporate insights from CX data and identify enhancement opportunities in products and services.
• Design cohesive, impactful and functional client journeys in line with business strategies and technical specifications.
• Facilitate Client Journey design workshops.
• Support the Lead with compiling CX related reporting.

Measurement and experience testing

• Independently execute data selection methodologies and initiatives to effectively gather information that ensures a deep understanding of clients’ experiences in relation to their expectations.
• Responsible for delivering analytical insights that identifies client and market trends, what is being done well, where the service or product gaps are.
• Develop and contract data collection strategies with other Departments within Capitec e.g., call centre, social media.

Qualifications (Minimum)

• A relevant tertiary qualification

Knowledge

Minimum:

• Client Experience principles and practices
• Service design principles
• Research methodologies and application
• Data analysis and measurement methodologies
• Facilitation and stakeholder management
• Design Thinking principles
• Consumer psychology / Behavioural psychology

Ideal:

• Commercial insights relating to CX

Experience

Minimum

• 4-6 years in a Client Experience Environment
• Proven experience in applying CX principles
• Proven experience in developing, maintaining and enhancing CX elements.
• Client journey and process mapping

Skills

Skills

• Analytical Skills
• Attention to Detail
• Communications Skills
• Planning, organising and coordination skills
• Problem solving skills

 If you are interested in being part of this dynamic team, on a mission to build the best financial services group in the world through unlocking the potential of its people, please apply. We would love to hear from you!

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

Conditions of Employment

• Clear criminal and credit record

Talent Acquisition Specialist – Pipeline

Date: 11 Dec 2024

Location: Stellenbosch, Western Cape, ZA

Company: Capitec Bank Ltd

Apply by:  

This advert is purposed at attracting talent for future dated opportunities.

We’re on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!

2.  Once you have completed the above finalize your application by clicking apply below

Join Us in Becoming the Best Bank in the World!!

We appoint energized and motivated people for their potential and continuously look for talented, driven individuals to help us innovate and evolve. That is why we focus on finding the right people for the right jobs. We love what we do because we focus on making a positive difference for our clients and employees.  Our company DNA is built around talented and committed teams dedicated to build a brand that we are proud of and earns the trust of our clients.

Who We Are

We are a bank, but we’re much more than that. We believe that banking is about enabling people to control their financial lives through banking that is simplified, accessible, affordable and delivered through personal experience. By helping our clients manage their financial lives better, we enable them to live better. 

Why Choose Us

At Capitec, we offer our best by living up to our CEO values in every situation – we always put the Client first, act with Energy and take Ownership. And to support people in being their best, our Employee Value Proposition offers every value to all team members through cohesive teams, growth opportunities as well as employee benefits and savings. We make it a priority to ensure that each member of the Capitec team feels welcome, valued, focused, and has the opportunity to grow. 

About the role:

A Talent Acquisition Specialist is a pivotal figure in talent acquisition, responsible for for the end-to-end talent acquisition process and ensure the placement of the best talent and supporting the growing talent demand of the business.  In this role you are a passionate collaborator: consulting with various internal stakeholders and hiring managers on the best suited specialist talent strategy and champion a positive candidate experience. You will manage a seamless end to end Talent Acquisition process and  keep your HR System and applicant tracking tool updated daily.  

Our ideal candidate has:

• A relevant degree in Psychology or Industrial Psychology
• Working experience on SAP SuccessFactors
• Experience working in a target driven environment.
• A minimum of 3 – 5 years’ end to end Talent Acquisition experience as a Specialist to Senior Management levels, within a Head Office environment and proven experience in:
  • Recruitment for niche skillsets  
  • Application of general HR processes, procedures and relevant legislation.
  • Candidate sourcing approaches and methods
  • Managing competency frameworks, assessment and feedback (assessment / feedback / development conversations)  
  • HR consulting

What you will be doing:

• • Managing and prioritizing multiple vacancies at any given time, within a high-pressure environment  
  • Utilizing an HR system for application tracking and full hiring cycle  
  • Competency based interviewing techniques.  
  • Candidate response handling and feedback  
  • The use and interpretation of role-based assessments  

Conditions of employment:

​​​​​​A valid driver’s licence and own vehicle is required, as is a clear criminal and credit record. 

If you are interested in being part of this dynamic team, on a mission to build the best bank in the world through unlocking the potential of its people, please apply. We would love to hear from you!

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals

Capitec is committed to diversity, applications to this position will strictly be considered in support of our employment equity goals.

CRM Architect – Talent Pool

Date: 4 Dec 2024

Location: Stellenbosch, Western Cape, ZA

Company: Capitec Bank Ltd

Apply by:  

This advert is purposed at attracting talent for future dated opportunities.

We’re on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!

2.  Once you have completed the above finalize your application by clicking apply below.

Please note:

Purpose Statement

• To be a client engagement technical expert and apply and provide data, systems and engineering know how to support, track, develop and improve client engagement programmes, campaigns and prompts throughout the client engagement life cycle. 
• To conceptualise, articulate, design and build Client Relationship Management (CRM) solution designs in relation to specific communication programmes, campaigns, and prompt business requirements.
   

Experience

Minimum:

• 3-5 yrs. technical CRM experience in a client relationship environment or business engineering to understand data, modelling, selection, systems, and integration points in respect of a client centric view.
• 1-2 yrs. experience working on Salesforce Marketing Cloud and / or other CRM platforms
• Experience of working cross functionally with multiple stakeholders.
• Operating in an environment practicing Agile methodology.

Ideal:

• 3-5 years’ experience in CE to understand data, modelling, selection, systems, and integration points in respect of a client centric view
• 3-5 years program or business engineering experience project experience.

Qualifications (Minimum)

• A relevant tertiary qualification in SAFe Program Consultant (SPC) or Similar

Qualifications (Ideal or Preferred)

• Honours Degree in Information Technology or Similar

Knowledge

Minimum:

• Salesforce Marketing Cloud
• Salesforce CRM
• Process engineering
• Analytics and modelling
• System integration, APIs
• Customer relationship management principles, tools, and methods
• Understanding of data, modelling, selection, systems, and integration points in respect of a client centric view.
• Stakeholder engagement and management principles and practices
• Agile methodology

Ideal:

• CX or CE Journey mapping
• Technical CRM program building 
• AI modelling
• Digital channel development and integration 
   

Skills

• Analytical Skills
• Communications Skills
• Interpersonal & Relationship management Skills
• Planning, organising and coordination skills
• Problem solving skills

Conditions of Employment

• Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

Click here to apply

All the best with your applications