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Senior Specialist – Security Pre Sales
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Job Description
Lead the development of complex architectural solutions for deals from pre-sales to proposal and delivery, stitching together appropriate assets and contributing to commercial modelling.
A deep technical expert in Solution Architecture who works with the Solution Sales leads in the translation of eTOM/ TOGAF frameworks, Blueprints and Converged Solution Architecture/assets into pre-sales and sales marketing collateral for the Business Line area.
Work closely with the Solution sales to develop effective pre-sales and sales collateral that articulates both the underpinning architecture as well as the business benefits of proposed Business Line solutions.
Directly drive technical solution and architecture for pre-sales/RFPs within the Business Line.
Provide direct support on pilot, initial and priority implementations, conducting reviews post implementation to update architecture and solutions to standardise solutions that can be replicated and industrialised.
Responsibilities
Solution Execution and Strategy Enablement
Lead the development of complex architectural solutions for deals from pre-sales to proposal and delivery, stitching together appropriate assets and contributing to commercial modelling.
A deep technical expert in Solution Architecture who works with the Solution Sales leads in the translation of eTOM/ TOGAF frameworks, Blueprints and Converged Solution Architecture/assets into pre-sales and sales marketing collateral for the Business Line area.
Work closely with the Solution sales to develop effective pre-sales and sales collateral that articulates both the underpinning architecture as well as the business benefits of proposed Business Line solutions.
Orchestrate service providers and develop back-to back SLAs between vendors and local teams for large / priority and pilot deals aligned to the customer SLA.
Directly drive technical solution and architecture for pre-sales/RFPs within the Business Line.
Provide direct support on pilot, initial and priority implementations, conducting reviews post implementation to update architecture and solutions to standardise solutions that can be replicated and industrialised.
Governance
Establish and maintain a Design Authority with Business Line representation to drive benefits of standardisation, while enabling valuable client-centric customisations.
Participate in governance forums and required and ensure solutions/ PoCs developed comply with Architecture standards defined.
Ensure effective implementation of (and compliance towards) legislative requirements and company policies, processes, and procedures.
Manage and provide solutions to escalations that have multiple processes/functions impact on critical path of service delivery.
Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues and manage impacts on resources, cost and productivity.
Where required, set up and participate in operational and tactical meetings.
Operational Delivery
Deliver on technology architecture and catalogue of matured, reusable, industrialised Solution assets to drive revenue growth, aligned to defined solution portfolio.
Translate prioritised architecture assets and use cases into compelling pre-sales and RFP marketing materials.
Work with Solution Sales teams to translate pricing for specific solutions.
Conduct regular capability building sessions with Solution Sales teams to help translate business challenges and opportunities into practical architecture enabled use cases.
Cultivate strong partnerships with various internal teams and external partners.
Participate in effective interlock processes and ways of work regarding solution development and commercialisation with Digital Advisory, Architecture and other core teams.
Budget Management/ Cost Control
Identify cost-saving opportunities and efficiency improvements while ensuring that workforce needs are adequately met.
Identify opportunities to generate additional revenue.
People & Culture Management
Enable and model healthy employee relations and collaborative teamwork. Coach and guide colleagues where required
Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management.
Take ownership of own personal development plans. Maintain self-development and knowledge in all required areas through learning and research
Identify own as well as functional training needs.
Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour.
Make the environment the best place to work. Foster professionalism, loyalty and commitment to the organization. Build the Company’s brand to be the employer of first choice.
Qualifications
Minimum 3-year Degree/Bachelor’s degree in Business/ Commerce, Marketing, Sales or a related field
Relevant OEM Security Certification
Azure, AWS or Google etc.
Fortinet, Palo Alto, Symantec etc.
Experience
At least 5 years related experience in technology transformation, inclusive of;
3-5 years’ experience specifically delivering architecture solutions.
Knowledge of B2B and ICT Technology architecture and technology innovations.
Demonstrated ability to manage large technology programmes across the lifecycle.
Experience working in a medium to large organisation.
Ability to deliver multiple solutions
Worked across diverse cultures and geographies advantageous.
Senior Manager – Product Management Cloud
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Job Description
Lead the development and execution of innovative product strategies that drive business growth and market penetration for the product/ solutions within the Business Line area.
Product P&L
GTM Strategy
Provide input to sales targets to meet business needs.
Consistently identify and disseminate leading practices, concepts, and benchmarks to internal teams.
Oversee the end-to-end product lifecycle, from ideation through development, market launch, and demand generation.
identify and assess new opportunities, enhancing existing solutions, and ensuring the successful implementation of the go-to-market strategy to meet the Business Line’s financial and strategic objectives.
Responsibilities
Strategy Development and Implementation
Lead the development and execution of innovative product strategies that drive business growth and market penetration for the solutions/ products within the Business Line area.
Provide input to sales targets to meet business needs.
Consistently identify and disseminate leading practices, concepts, and benchmarks to internal teams.
Oversee the end-to-end product lifecycle, from ideation through development, market launch, and demand generation.
Identify and assess new opportunities, enhancing existing solutions, and ensuring the successful implementation of the go-to-market strategy to meet the Business Line’s financial and strategic objectives.
Lead the development and execution of go-to-market (GTM) strategies for new products and solutions, ensuring they are effectively positioned to meet market demands and Business Line objectives.
Serve as an internal subject matter expert on market trends, driving the adoption of innovative product strategies.
Product Lifecycle Management
Oversee the end-to-end product lifecycle from ideation to development, market launch, and demand generation, ensuring each phase drives value and aligns with business objectives.
Implement agile and efficient product management processes to accelerate time-to-market and enhance responsiveness to customer needs.
Coordinate with cross-functional teams (e.g., marketing, sales, operations) to ensure seamless and impactful product launches.
Identify and assess new opportunities within the market, including untapped customer segments, new technologies, or emerging trends that could enhance the Business Line’s product portfolio.
Collaborate with innovation teams to enhance existing products, ensuring they maintain competitive relevance and drive continual customer value.
Monitor and analyze product performance, leveraging key performance indicators (KPIs) to track progress against business objectives.
Provide regular updates to senior leadership on the product strategy’s effectiveness and suggest data-driven adjustments when needed.
Prioritize customer experience in all product development and management efforts, ensuring that customer feedback informs product enhancements and innovation.
Leverage data analytics to improve customer retention and satisfaction, aligning product performance with customer expectations.
Ensure adherence to Service Level Agreements (SLAs) and other delivery obligations that impact customer experience and OpCo integration.
Lead the development and execution of go-to-market strategies that ensure timely and successful product launches.
Orchestrate service providers and develop back-to back SLAs between vendors and local teams for large / priority and pilot deals aligned to the customer SLA.
People Leadership /Management
Lead, mentor, and manage a team of engineers providing coaching, guidance, and performance evaluations.
Develop and maintain a high-performance team that consistently meets or exceeds targets.
Foster a culture of collaboration, continuous improvement, and customer-centricity within the team.
Set integrated goals and objectives for the team in order to achieve a future-focused, future-fit high-performing organisation.
Provide technical, procedural and policy guidance to staff, colleagues, partners and vendors.
Attract, develop and retain appropriate talent. Build talent by identifying and developing new leaders for the respective environment
Develop and maintain a high-performance team that consistently meets or exceeds targets.
Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program.
Develop and implement a training plan to build and develop skills within the team.
Enable and model healthy employee relations and collaborative teamwork.
Manage diversity, develop, and embed an Employment Equity plan for the business area.
Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management
Act as an ambassador for the team by living the values and vital behaviours and changing and influencing employees’ behaviour
Governance
Strategic governance and interlock
Lead regular strategic meetings with key stakeholders to align on products roadmap, GTM & execution.
Through WECA & SEA, interlock with the Opcos to have a clear roadmap and execution.
Perform evaluation baseline of key performance indicators (KPIs).
Request for relevant budget for internal projects and new initiatives. Monitor costs accordingly.
Facilitate preparation of proposals on change initiatives, policies and procedures.
Escalations
Identify potential risks in solution delivery and develop mitigation strategies to prevent disruptions and ensure project success.
Escalate issues that will result in severe time, scope, productivity, and cost or resource or reputational impact.
Manage and provide solutions to escalations that have multiple processes/functions impact on critical path of service delivery.
Manage and provide solutions through stakeholder consultation where relevant.
Performance
Implement processes for regular review and refinement of Business Line solution offerings based on performance data and customer feedback in line with MTN SA Strategy.
Ensure alignment between and across other functions within MTN SA products/solutions, including but not limited to market representatives.
Provide reports as required timeously regarding performance and outcomes of the unit.
Operational Delivery
Guidance and Support Delivery Management
Oversee the end-to-end delivery of products, from development to market launch, ensuring timely and quality execution.
Coordinate with other departments, such as sales, marketing, and operations, to ensure seamless product delivery and support.
Continuously evaluate and improve operational processes to enhance efficiency and effectiveness in product management.
Ensure that products meet the regulatory and compliance standards.
Ensure that all solutions maintain architectural integrity throughout the implementation process, aligning with industry best practices and company standards.
P&L outcome of the products
Qualifications
3-year degree equivalent/4-year tertiary qualification (Technical/ Commercial) or related
MBA / Masters Advantageous
Experience
At least 7 years related experience in product management, product development, and go-to-market strategy implementation within the telecommunications/ Tech industry;
Proven track record of successfully leading product teams and driving product innovation.
GTM & P&L
Experience in managing the full product lifecycle, from concept to market launch.
Strong background in market analysis, product positioning, and competitive strategy.
Experience in demand management and sales forecasting in a technology-driven
Administrator – Period End Close
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Job Description
The urgency for change has become more heightened amidst increased competitive intensity across all markets in which MTN operates. The Group’s Boost function under which this role falls must therefore ensure the successful delivery in the context of:
- Rapidly changing ICT environment
- Complex and rapid evolution of technology and regulation
- The geographic complexity of MTN’s footprint across Africa and the Middle East
- Management of customer and stakeholder expectations across all 19 markets and aligning them to MTN’s strategy, objectives, and plans
- Need to continuously innovate the way business is conducted
- Dynamic and fast changing organizational requirements
We at MTN are a purpose and value-led organization. At MTN, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.
Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.
As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us,
Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.
Live Y’ello
- Lead with Care
- Can-do with Integrity
- Collaborate with Agility
- Serve with Respect
- Act with Inclusion
Responsibilities
The Administrator: Period End Close will be accountable to achieve the following objectives:
Journal Processing
- Create journals based on information received from the Opcos and SSH
- Ensure that the supporting documentation relating to journals is valid and in line with what is expected
- Ensure that manual journals are not created in accounts that are used for sub-system control accounts
- Follow-up with the sub-system process owners to ensure that the sub-ledger journals have pulled through to the GL
Reconciliations
- Perform reconciliation for general ledger accounts for Opcos and SSH
- Follow up on reconciling items, while limiting the requirements to process manual journals
- Drive the service level agreements for the resolution of outstanding items on reconciliations
- Track and manage the processes around performance of reconciliation and ensure all reconciliations are performed within the required month end schedules
Review and Audit Management
- Help with the generation of reporting files to be presented to the Opcos/SSH for review
- Manage the queries and request resulting out of the review processes and provide the information that is requested by the business
- Help with the preparation of audit and tax schedules for the Opcos
- Obtain and collate audit evidence that is required from both internal and external auditors
Intercompany
- Daily processing of invoices (receipt & payables)
- Sending out confirmation & dealing with queries
- Loading of HFM
- Matching & posting of transactions,
- Loading & clearing of validations & Journal processing
- Cashflow Reporting & reconciliations
Reporting
- Help with the preparation and presentation of financial statements
- Help with the information gathering process for other statutory reporting requirements
- Support adhoc reporting required from the Opcos to ensure effective disclosure
Query Management
- Respond to queries raised by the Opcos and SSH within the SLA that has been provided.
Governance
Adhoc Meetings
- Participate and provide inputs in adhoc meetings
- Execute day-to-day operations
Team
- Ability to work in a team
- Responsible for self-learning and development with guidance from Supervisor
- Ensure an ‘MTN centric’ and a partnership approach to develop strong relationships with other working groups
- Ensure effective communication across the SSH and working groups on an ongoing basis
SSH Operational
- Resolve operational issues
- Escalate issues and requests, as required
Reporting structure
- Reporting to the Supervisor, Manager and/or Senior leadership (as required)
Qualifications
Education:
- Diploma in Commerce and/or equivalent
- Tertiary Qualification (preferred)
Experience:
- 1-2 years relevant experience
Competencies
Knowledge
- Administration
- Customer management
- ERP (Oracle)
- MS office
- Project administration
- Accounting
Skills
- Administration
- Analytical
- Communication
- Continuous improvement
- Customer service
- Data interpretation
- Detail
- Judgment
- Operational coordination
- Presentation
- Reporting
Behavioural Qualities
- Accountable
- Adaptable
- Agile
- Communication
- Culturally aware
Other:
- Working knowledge of Enterprise Resource Planning (ERP) System (Oracle)
- Working knowledge of MS Office (Word, Excel, and Outlook)
- Understanding of end-to-end accounting operations
Senior Specialist – Product Owner SD-WAN
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Job Description
Responsible for developing and implementing Business Lines’ product strategy that aligns with the Converged Solutions’ objectives and go-to-market trends.
Responsible for managing the end-to-end lifecycle from ideation through development, market launch, and demand generation for the Converged Solutions area within the identified specialised product/ solution domains.
Work closely with the Converged Solution leaders, Solution Sales an Architect in identifying and assessing new opportunities, enhancing existing solutions, and ensuring the successful implementation of the go-to-market strategy to meet the Business Line’s financial and strategic objectives.
Adherence to Service Level Agreements (SLAs) and other delivery obligations that impact customer experience and OpCo integration.
Responsibilities
Solution Execution and Strategy Enablement
Responsible for developing and implementing Business Lines’ product strategy that aligns with the Converged Solutions’ objectives and go-to-market trends.
Responsible for managing the end-to-end lifecycle from ideation through development, market launch, and demand generation for the Converged Solutions area within the identified specialised product/ solution domains.
Implement demand generation strategies to maximize product adoption and revenue generation.
Work closely with the Converged Solution leaders, Solution Sales an Architect in identifying and assessing new opportunities, enhancing existing solutions, and ensuring the successful implementation of the go-to-market strategy to meet the Business Line’s financial and strategic objectives.
Conduct market research and competitive analysis to identify product opportunities and recommend enhancements.
Adherence to Service Level Agreements (SLAs) and other delivery obligations that impact customer experience and OpCo integration.
Operational Delivery
Develop detailed product requirements that define the user capabilities, specific functional specifications, data and analytics and additional details that show how the user stories are to be satisfied.
Ensure all product/solution offerings within the Converged Solutions domain are successfully brought to market, meeting key milestones in the development process.
Provide regular updates to the Converged solutions and Business Line stakeholders on product development progress, potential risks, and outcomes.
Create and manage the product roadmap, outlining the vision, direction, and priorities of the Converged solutions product over time.
Enhance existing product offerings by refining features and aligning with customer needs and industry trends.
Ensure product innovation aligns with market feedback and competitive positioning.
Monitor product performance and user feedback to inform product improvements and new features.
Manage the product backlog and prioritise the tasks based on changing requirements.
Regularly report on product performance, including profitability, market adoption, and customer satisfaction.
Collaboration and Stakeholder Management
Work with internal and external stakeholders, including Solution Sales, Architects, and leadership teams, to ensure product strategies meet business goals.
Drive alignment across teams to support the successful integration and delivery of solutions to the market.
Work closely with Converged Solution leaders, Solution Sales, and Architects to identify new opportunities and assess the viability of expanding the product portfolio.
Work with Pre-Sales, Solution Sales teams and Converged Solution Engineers to translate pricing for specific solutions.
Participate in effective interlock processes and ways of work regarding solution development and commercialisation within the identified specialised product/ solution domains.
Governance
Ensure compliance with SLAs and other delivery obligations that directly impact customer experience and OpCo integration.
Regularly monitor SLA performance and address any gaps in delivery that could impact the product or customer experience.
Lead strategic meetings with partners to review performance, discuss new opportunities, and align on future plans.
Facilitate collaboration between internal teams and partners to drive joint initiatives and resolve issues.
Participate in governance forums and required and ensure solutions developed comply with the Business Line standards defined
People & Culture Management
Drives ongoing development of self and facilitates development of communities across the Business Line area.
Enable and model healthy employee relations and collaborative teamwork. Coach and guide colleagues where required
Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management.
Take ownership of own personal development plans. Maintain self-development and knowledge in all required areas through learning and research
Identify own as well as functional training needs.
Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour.
Make the environment the best place to work. Foster professionalism, loyalty and commitment to the organization. Build the Company’s brand to be the employer of first choice.
Budget Management/ Cost Control
Identify cost-saving opportunities and efficiency improvements while ensuring that workforce needs are adequately met.
Identify opportunities to generate additional revenue.
Manage product development in line with the Business Line’s financial targets and strategic objectives.
Qualifications
Minimum 3-year bachelor’s degree in software development tasks or a related field
Microsoft Certified Professional
Experience
At least 5 years related experience in product management or product development, preferably within the telecommunications industry.
Demonstrated success in managing product lifecycles from ideation through to delivery and post-launch optimisation.
Strong experience working in agile development environments, with proven ability to manage product backlogs and lead sprint planning.
Experience with go-to-market strategies and collaborating with sales and marketing teams for product launch and positioning.
Ability to deliver multiple solutions.
Worked across diverse cultures and geographies advantageous.
Senior Specialist – Product Owner UCC
Want to know more about us? We’ve got you! Please scroll to the end of the section to get to know us better.
Job Description
Responsible for developing and implementing Business Lines’ product strategy that aligns with the Converged Solutions’ objectives and go-to-market trends.
Responsible for managing the end-to-end lifecycle from ideation through development, market launch, and demand generation for the Converged Solutions area within the identified specialised product/ solution domains.
Work closely with the Converged Solution leaders, Solution Sales and, Architects in identifying and assessing new opportunities, enhancing existing solutions, and ensuring the successful implementation of the go-to-market strategy to meet the Business Line’s financial and strategic objectives.
Adherence to Service Level Agreements (SLAs) and other delivery obligations that impact customer experience and OpCo integration.
Responsibilities
Solution Execution and Strategy Enablement
Responsible for developing and implementing Business Lines’ product strategy that aligns with the Converged Solutions’ objectives and go-to-market trends.
Responsible for managing the end-to-end lifecycle from ideation through development, market launch, and demand generation for the Converged Solutions area within the identified specialised product/ solution domains.
Implement demand generation strategies to maximize product adoption and revenue generation.
Work closely with the Converged Solution leaders, Solution Sales an Architect in identifying and assessing new opportunities, enhancing existing solutions, and ensuring the successful implementation of the go-to-market strategy to meet the Business Line’s financial and strategic objectives.
Conduct market research and competitive analysis to identify product opportunities and recommend enhancements.
Adherence to Service Level Agreements (SLAs) and other delivery obligations that impact customer experience and OpCo integration.
Operational Delivery
Develop detailed product requirements that define the user capabilities, specific functional specifications, data and analytics and additional details that show how the user stories are to be satisfied.
Ensure all product/solution offerings within the Converged Solutions domain are successfully brought to market, meeting key milestones in the development process.
Provide regular updates to the Converged solutions and Business Line stakeholders on product development progress, potential risks, and outcomes.
Create and manage the product roadmap, outlining the vision, direction, and priorities of the Converged solutions product over time.
Enhance existing product offerings by refining features and aligning with customer needs and industry trends.
Ensure product innovation aligns with market feedback and competitive positioning.
Monitor product performance and user feedback to inform product improvements and new features.
Manage the product backlog and prioritise the tasks based on changing requirements.
Regularly report on product performance, including profitability, market adoption, and customer satisfaction.
Collaboration and Stakeholder Management
Work with internal and external stakeholders, including Solution Sales, Architects, and leadership teams, to ensure product strategies meet business goals.
Drive alignment across teams to support the successful integration and delivery of solutions to the market.
Work closely with Converged Solution leaders, Solution Sales, and Architects to identify new opportunities and assess the viability of expanding the product portfolio.
Work with Pre-Sales, Solution Sales teams and Converged Solution Engineers to translate pricing for specific solutions.
Participate in effective interlock processes and ways of work regarding solution development and commercialisation within the identified specialised product/ solution domains.
Governance
Ensure compliance with SLAs and other delivery obligations that directly impact customer experience and OpCo integration.
Regularly monitor SLA performance and address any gaps in delivery that could impact the product or customer experience.
Lead strategic meetings with partners to review performance, discuss new opportunities, and align on future plans.
Facilitate collaboration between internal teams and partners to drive joint initiatives and resolve issues.
Participate in governance forums and required and ensure solutions developed comply with the Business Line standards defined
People & Culture Management
Drives ongoing development of self and facilitates development of communities across the Business Line area.
Enable and model healthy employee relations and collaborative teamwork. Coach and guide colleagues where required
Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management.
Take ownership of own personal development plans. Maintain self-development and knowledge in all required areas through learning and research
Identify own as well as functional training needs.
Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour.
Make the environment the best place to work. Foster professionalism, loyalty and commitment to the organization. Build the Company’s brand to be the employer of first choice.
Budget Management/ Cost Control
Identify cost-saving opportunities and efficiency improvements while ensuring that workforce needs are adequately met.
Identify opportunities to generate additional revenue.
Manage product development in line with the Business Line’s financial targets and strategic objectives.
Qualifications
Minimum 3-year bachelor’s degree in software development tasks or a related field.
Microsoft Certified Professional
Experience
At least 5 years related experience in product management or product development, preferably within the telecommunications industry.
Demonstrated success in managing product lifecycles from ideation through to delivery and post-launch optimisation.
Strong experience working in agile development environments, with proven ability to manage product backlogs and lead sprint planning.
Experience with go-to-market strategies and collaborating with sales and marketing teams for product launch and positioning.
Ability to deliver multiple solutions.
Worked across diverse cultures and geographies advantageous.
Senior Specialist – Product Owner Outsource
Want to know more about us? We’ve got you! Please scroll to the end of the section to get to know us better.
Job Description
Responsible for developing and implementing Business Lines’ product strategy that aligns with the Converged Solutions’ objectives and go-to-market trends.
Responsible for managing the end-to-end lifecycle from ideation through development, market launch, and demand generation for the Converged Solutions area within the identified specialised product/solution domains.
Work closely with the Converged Solution leaders, Solution Sales and, Architects in identifying and assessing new opportunities, enhancing existing solutions, and ensuring the successful implementation of the go-to-market strategy to meet the Business Line’s financial and strategic objectives.
Adherence to Service Level Agreements (SLAs) and other delivery obligations that impact customer experience and OpCo integration.
Responsibilities
Solution Execution and Strategy Enablement
Responsible for developing and implementing Business Lines’ product strategy that aligns with the Converged Solutions’ objectives and go-to-market trends.
Responsible for managing the end-to-end lifecycle from ideation through development, market launch, and demand generation for the Converged Solutions area within the identified specialised product/ solution domains.
Implement demand generation strategies to maximize product adoption and revenue generation.
Work closely with the Converged Solution leaders, Solution Sales and, Architects in identifying and assessing new opportunities, enhancing existing solutions, and ensuring the successful implementation of the go-to-market strategy to meet the Business Line’s financial and strategic objectives.
Conduct market research and competitive analysis to identify product opportunities and recommend enhancements.
Adherence to Service Level Agreements (SLAs), and other delivery obligations that impact customer experience and OpCo integration.
Operational Delivery
Develop detailed product requirements that define the user capabilities, specific functional specifications, data and analytics and additional details that show how the user stories are to be satisfied.
Ensure all product/solution offerings within the Converged Solutions domain are successfully brought to market, meeting key milestones in the development process.
Provide regular updates to the Converged solutions and Business Line stakeholders on product development progress, potential risks, and outcomes.
Create and manage the product roadmap, outlining the vision, direction, and priorities of the Converged solutions product over time.
Enhance existing product offerings by refining features and aligning with customer needs and industry trends.
Ensure product innovation aligns with market feedback and competitive positioning.
Monitor product performance and user feedback to inform product improvements and new features.
Manage the product backlog and prioritise the tasks based on changing requirements.
Regularly report on product performance, including profitability, market adoption, and customer satisfaction.
Collaboration and Stakeholder Management
Work with internal and external stakeholders, including Solution Sales, Architects, and leadership teams, to ensure product strategies meet business goals.
Drive alignment across teams to support the successful integration and delivery of solutions to the market.
Work closely with Converged Solution leaders, Solution Sales, and Architects to identify new opportunities and assess the viability of expanding the product portfolio.
Work with Pre-Sales, Solution Sales teams and Converged Solution Engineers to translate pricing for specific solutions.
Participate in effective interlock processes and ways of work regarding solution development and commercialisation within the identified specialised product/ solution domains.
Governance
Ensure compliance with SLAs and other delivery obligations that directly impact customer experience and OpCo integration.
Regularly monitor SLA performance and address any gaps in delivery that could impact the product or customer experience.
Lead strategic meetings with partners to review performance, discuss new opportunities, and align on future plans.
Facilitate collaboration between internal teams and partners to drive joint initiatives and resolve issues.
Participate in governance forums and required and ensure solutions developed comply with the Business Line standards defined
People & Culture Management
Drives ongoing development of self and facilitates development of communities across the Business Line area.
Enable and model healthy employee relations and collaborative teamwork. Coach and guide colleagues where required
Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management.
Take ownership of own personal development plans. Maintain self-development and knowledge in all required areas through learning and research
Identify own as well as functional training needs.
Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour.
Make the environment the best place to work. Foster professionalism, loyalty and commitment to the organization. Build the Company’s brand to be the employer of first choice.
Budget Management/ Cost Control
Identify cost-saving opportunities and efficiency improvements while ensuring that workforce needs are adequately met.
Identify opportunities to generate additional revenue.
Manage product development in line with the Business Line’s financial targets and strategic objectives.
Qualifications
Minimum 3-year bachelor’s degree in software development tasks or a related field
Microsoft Certified Professional
Experience
At least 5 years related experience in product management or product development, preferably within the telecommunications industry.
Demonstrated success in managing product lifecycles from ideation through to delivery and post-launch optimisation.
Strong experience working in agile development environments, with proven ability to manage product backlogs and lead sprint planning.
Experience with go-to-market strategies and collaborating with sales and marketing teams for product launch and positioning.
Ability to deliver multiple solutions.
Worked across diverse cultures and geographies advantageous.
Senior Specialist – Product Owner 5G
Want to know more about us? We’ve got you! Please scroll to the end of the section to get to know us better.
Job Description
Responsible for developing and implementing Business Lines’ product strategy that aligns with the Converged Solutions’ objectives and go-to-market trends.
Responsible for managing the end-to-end lifecycle from ideation through development, market launch, and demand generation for the Converged Solutions area within the identified specialised product/ solution domains.
Work closely with the Converged Solution leaders, Solution Sales an Architect in identifying and assessing new opportunities, enhancing existing solutions, and ensuring the successful implementation of the go-to-market strategy to meet the Business Line’s financial and strategic objectives.
Adherence to Service Level Agreements (SLAs) and other delivery obligations that impact customer experience and OpCo integration.
Responsibilities
Solution Execution and Strategy Enablement
Responsible for developing and implementing Business Lines’ product strategy that aligns with the Converged Solutions’ objectives and go-to-market trends.
Responsible for managing the end-to-end lifecycle from ideation through development, market launch, and demand generation for the Converged Solutions area within the identified specialised product/ solution domains.
Implement demand generation strategies to maximize product adoption and revenue generation.
Work closely with the Converged Solution leaders, Solution Sales and, Architects in identifying and assessing new opportunities, enhancing existing solutions, and ensuring the successful implementation of the go-to-market strategy to meet the Business Line’s financial and strategic objectives.
Conduct market research and competitive analysis to identify product opportunities and recommend enhancements.
Adherence to Service Level Agreements (SLAs), and other delivery obligations that impact customer experience and OpCo integration.
Operational Delivery
Develop detailed product requirements that define the user capabilities, specific functional specifications, data and analytics and additional details that show how the user stories are to be satisfied.
Ensure all product/solution offerings within the Converged Solutions domain are successfully brought to market, meeting key milestones in the development process.
Provide regular updates to the Converged solutions and Business Line stakeholders on product development progress, potential risks, and outcomes.
Create and manage the product roadmap, outlining the vision, direction, and priorities of the Converged solutions product over time.
Enhance existing product offerings by refining features and aligning with customer needs and industry trends.
Ensure product innovation aligns with market feedback and competitive positioning.
Monitor product performance and user feedback to inform product improvements and new features.
Manage the product backlog and prioritise the tasks based on changing requirements.
Regularly report on product performance, including profitability, market adoption, and customer satisfaction.
Collaboration and Stakeholder Management
Work with internal and external stakeholders, including Solution Sales, Architects, and leadership teams, to ensure product strategies meet business goals.
Drive alignment across teams to support the successful integration and delivery of solutions to the market.
Work closely with Converged Solution leaders, Solution Sales, and Architects to identify new opportunities and assess the viability of expanding the product portfolio.
Work with Pre-Sales, Solution Sales teams and Converged Solution Engineers to translate pricing for specific solutions.
Participate in effective interlock processes and ways of work regarding solution development and commercialisation within the identified specialised product/ solution domains.
Governance
Ensure compliance with SLAs and other delivery obligations that directly impact customer experience and OpCo integration.
Regularly monitor SLA performance and address any gaps in delivery that could impact the product or customer experience.
Lead strategic meetings with partners to review performance, discuss new opportunities, and align on future plans.
Facilitate collaboration between internal teams and partners to drive joint initiatives and resolve issues.
Participate in governance forums and required and ensure solutions developed comply with the Business Line standards defined
People & Culture Management
Drives ongoing development of self and facilitates development of communities across the Business Line area.
Enable and model healthy employee relations and collaborative teamwork. Coach and guide colleagues where required
Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management.
Take ownership of own personal development plans. Maintain self-development and knowledge in all required areas through learning and research
Identify own as well as functional training needs.
Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour.
Make the environment the best place to work. Foster professionalism, loyalty and commitment to the organization. Build the Company’s brand to be the employer of first choice.
Budget Management/ Cost Control
Identify cost-saving opportunities and efficiency improvements while ensuring that workforce needs are adequately met.
Identify opportunities to generate additional revenue.
Manage product development in line with the Business Line’s financial targets and strategic objectives.
Qualifications
Minimum 3-year bachelor’s degree in software development tasks or a related field
Microsoft Certified Professional
Experience
At least 5 years related experience in product management or product development, preferably within the telecommunications industry.
Demonstrated success in managing product lifecycles from ideation through to delivery and post-launch optimisation.
Strong experience working in agile development environments, with proven ability to manage product backlogs and lead sprint planning.
Experience with go-to-market strategies and collaborating with sales and marketing teams for product launch and positioning.
Ability to deliver multiple solutions.
Worked across diverse cultures and geographies advantageous.
Senior Specialist – Technical Product Development UCC
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Job Description
Responsible for translating technical requirements provided by the solution architecture and engineering teams into clear technical specifications and guiding the execution of product development.
Implement Technical Product Development strategies by ensuring that solutions are executed efficiently and effectively according to the BL’s requirements.
Focuses on delivering Operational Support Systems (OSS) and Business Support Systems (BSS) changes, shifting from a product-centric to a Business Line (BL) focus.
Deliver standardised, repeatable architecture solutions, ensuring seamless integration and alignment with business needs.
Support the execution of Converged Solution and BL strategies by aligning Technical Product Development UCC efforts with long-term business objectives and technology roadmaps.
Responsibilities
Solution Execution and Strategy Enablement
Responsible for translating technical requirements provided by the solution architecture and engineering teams into clear technical specifications and guiding the execution of product development.
Implement Technical Product Development strategies by ensuring that solutions are executed efficiently and effectively according to the BL’s requirements.
Focuses on delivering Operational Support Systems (OSS) and Business Support Systems (BSS) changes, shifting from a product-centric to a Business Line (BL) focus.
Deliver standardised, repeatable architecture solutions, ensuring seamless integration and alignment with business needs.
Support the execution of Converged Solution and BL strategies by aligning Technical Product Development efforts with long-term business objectives and technology roadmaps.
Operational Delivery
Deliver on the effective execution of Technical Product Development, translating specifications into deliverable technical solutions.
Oversee the development, testing, and deployment phases to ensure high-quality and on-time delivery of BSS changes and architecture solutions.
Implement continuous improvement practices to enhance the efficiency and scalability of technical solutions.
Maintain a high level of documentation to ensure transparency and alignment across development teams and stakeholders.
Provide regular updates to the Converged solutions and Business Line stakeholders on Technical Product Development progress, potential risks, and outcomes.
Create and manage the product roadmap, outlining the vision, direction, and priorities of the Converged solutions product over time.
Monitor product performance and user feedback to inform product improvements and new features.
Work with Pre-Sales, Solution Sales teams and Converged Architects to translate pricing for specific solutions.
Participate in effective interlock processes and ways of work regarding solution development and commercialisation within the identified specialised product/ solution domains.
Continuous Improvement
Drive best practice, continuous improvement and innovation at process and procedure level within area (e.g. technology, processes etc.)
Ensure that the relevant analysis of market knowledge, trends and competitive information is gathered and assimilated
Ensure competitors benchmarking and gap analysis is performed as appropriate and incorporated into business operations
Initiate change to continually improve all aspects of solution delivery and drive continuous improvement as an important element of solution delivery.
People & Culture Management
Enable and model healthy employee relations and collaborative teamwork. Coach and guide colleagues where required
Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management.
Take ownership of own personal development plans. Maintain self-development and knowledge in all required areas through learning and research
Identify own as well as functional training needs.
Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour.
Make the environment the best place to work. Foster professionalism, loyalty and commitment to the organization. Build the Company’s brand to be the employer of first choice.
Governance, Policies, Procedures
Facilitate collaboration between internal teams and partners to drive joint initiatives and resolve issues.
Represent the engineering team in meetings with stakeholders, providing updates on project status, risks, and recommendations.
Participate in governance forums and required and ensure solutions developed comply with the Business Line standards defined.
Ensure effective implementation of (and compliance towards) legislative requirements and company policies, processes, and procedures.
Manage and provide solutions to escalations that have multiple processes/functions impact on critical path of service delivery.
Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues and manage impacts on resources, cost and productivity.
Where required, set up and participate in operational and tactical meetings to review performance, discuss new opportunities, and align on future plans.
Budget Management/ Cost Control
Identify cost-saving opportunities and efficiency improvements while ensuring that workforce needs are adequately met.
Identify opportunities to generate additional revenue.
Qualifications
Minimum 3-year bachelor’s degree in software development tasks or a related field
Experience
At least 7 years related experience in product management or product development, preferably within the telecommunications industry.
Demonstrated success in managing product lifecycles from ideation through to delivery and post-launch optimisation.
Strong experience working in agile development environments, with proven ability to manage product backlogs and lead sprint planning.
Experience with go-to-market strategies and collaborating with sales and marketing teams for product launch and positioning.
Ability to deliver multiple solutions.
Worked across diverse cultures and geographies advantageous.
Senior Specialist – Technical Product Development IoT
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Job Description
Responsible for translating technical requirements provided by the solution architecture and engineering teams into clear technical specifications and guiding the execution of product development.
Implement technical product development strategies by ensuring that solutions are executed efficiently and effectively according to the BL’s requirements.
Focuses on delivering Operational Support Systems (OSS) and Business Support Systems (BSS) changes, shifting from a product-centric to a Business Line (BL) focus.
Deliver standardised, repeatable architecture solutions, ensuring seamless integration and alignment with business needs.
Support the execution of Converged Solution and BL strategies by aligning technical product development efforts with long-term business objectives and technology roadmaps.
Responsibilities
Solution Execution and Strategy Enablement
Responsible for translating technical requirements provided by the solution architecture and engineering teams into clear technical specifications and guiding the execution of product development.
Implement technical product development strategies by ensuring that solutions are executed efficiently and effectively according to the BL’s requirements.
Focuses on delivering Operational Support Systems (OSS) and Business Support Systems (BSS) changes, shifting from a product-centric to a Business Line (BL) focus.
Deliver standardised, repeatable architecture solutions, ensuring seamless integration and alignment with business needs.
Support the execution of Converged Solution and BL strategies by aligning technical product development efforts with long-term business objectives and technology roadmaps.
Operational Delivery
Deliver on the effective execution of technical product development, translating specifications into deliverable technical solutions.
Oversee the development, testing, and deployment phases to ensure high-quality and on-time delivery of BSS changes and architecture solutions.
Implement continuous improvement practices to enhance the efficiency and scalability of technical solutions.
Maintain a high level of documentation to ensure transparency and alignment across development teams and stakeholders.
Provide regular updates to the Converged solutions and Business Line stakeholders on technical product development progress, potential risks, and outcomes.
Create and manage the product roadmap, outlining the vision, direction, and priorities of the Converged solutions product over time.
Monitor product performance and user feedback to inform product improvements and new features.
Work with Pre-Sales, Solution Sales teams and Converged Architects to translate pricing for specific solutions.
Participate in effective interlock processes and ways of work regarding solution development and commercialisation within the identified specialised product/ solution domains.
Continuous Improvement
Drive best practice, continuous improvement and innovation at process and procedure level within area (e.g. technology, processes etc.)
Ensure that the relevant analysis of market knowledge, trends and competitive information is gathered and assimilated
Ensure competitors benchmarking and gap analysis is performed as appropriate and incorporated into business operations
Initiate change to continually improve all aspects of solution delivery and drive continuous improvement as an important element of solution delivery.
People & Culture Management
Enable and model healthy employee relations and collaborative teamwork. Coach and guide colleagues where required
Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management.
Take ownership of own personal development plans. Maintain self-development and knowledge in all required areas through learning and research
Identify own as well as functional training needs.
Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour.
Make the environment the best place to work. Foster professionalism, loyalty and commitment to the organization. Build the Company’s brand to be the employer of first choice.
Governance, Policies, Procedures
Facilitate collaboration between internal teams and partners to drive joint initiatives and resolve issues.
Represent the engineering team in meetings with stakeholders, providing updates on project status, risks, and recommendations.
Participate in governance forums and required and ensure solutions developed comply with the Business Line standards defined.
Ensure effective implementation of (and compliance towards) legislative requirements and company policies, processes, and procedures.
Manage and provide solutions to escalations that have multiple processes/functions impact on critical path of service delivery.
Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues and manage impacts on resources, cost and productivity.
Where required, set up and participate in operational and tactical meetings to review performance, discuss new opportunities, and align on future plans.
Budget Management/ Cost Control
Identify cost-saving opportunities and efficiency improvements while ensuring that workforce needs are adequately met.
Identify opportunities to generate additional revenue.
Qualifications
Minimum 3-year bachelor’s degree in software development tasks or a related field.
Experience
At least 7 years related experience in product management or product development, preferably within the telecommunications industry.
Demonstrated success in managing product lifecycles from ideation through to delivery and post-launch optimisation.
Strong experience working in agile development environments, with proven ability to manage product backlogs and lead sprint planning.
Experience with go-to-market strategies and collaborating with sales and marketing teams for product launch and positioning.
Ability to deliver multiple solutions.
Worked across diverse cultures and geographies advantageous.
Manager – Commercial and Performance Reporting
Want to know more about us? We’ve got you! Please scroll to the end of the section to get to know us better.
Job Description
We at MTN are a purpose and value-led organization. At MTN, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.
Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.
As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!
Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals
Live Y’ello
• Lead with Care
• Can-do with Integrity
• Collaborate with Agility
• Serve with Respect
• Act with Inclusion
MTN is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. The urgency for change has become more heightened amidst increased competitive intensity across all markets in which MTN operates. The Manager: Commerciral and Performance Reporting must therefore ensure the successful delivery in context of:
– MTN positioning as the best connectivity provider in Africa
– MTN decision to centralise the management and solution creation of Regional MNC accounts
– Rapidly changing ICT environment
– The geographic complexity of MTN’s foot print across Africa
– Management of executive and local shareholder expectations across all 22 OpCos
– Achievement of top quartile operating efficiency and effectiveness through scale and common processes
– Driving growth through business intelligence and standardization to maximize business impact
– Management of customer and supplier expectations
– Enhance MTN position as a leading network and system provider
– Constant dynamics and local challenges in the economic, regulatory and legal environments
The Manager: Commercial & Performance Reporting will be accountable to actively support the performance of the segment by injecting the required insights and implementing the various tools and methodologies to ensure optimal operational and financial performance. Besides general segment support, the Manager will be responsible for the operations of the Direct Sales force in group in the Elevated MNC segment.
Responsibilities
The Manager: Commercial & Performance Reporting will be accountable to actively support the performance of the segment by injecting the required insights and implementing the various tools and methodologies to ensure optimal operational and financial performance. Besides general segment support, the Manager will be responsible for the operations of the Direct Sales force in group in the Elevated MNC segment.
The Manager responsibilities are divided in the same 5 key Pillars as his direct manager:
1. Intelligence, Planning and Forecast
2. Performance Reporting
3. Sales Operations
4. Sales Force Performance Management
5. Project management
1. Intelligence, Planning and Forecast
• Assists the SM in hands-on preparation of the Segment Annual Strategic Plan, with direct accountability for addressable market, market dynamics and trends and other market and customer intelligence required
• Is directly Accountable and Responsible for the Segment target setting and budget for the year
• Collects, curates and collates the data sources that will “feed” the ADPs in the MNC segment. Accountable for ensuring that all accounts have up-to-date ADPs and reflect any major changes on (at least) a quarterly base (ideally automated)
• Hands-on responsibility for the forecast and ensures that the pipeline is aligned to forecast to reach targets, with direct accountability for the MNC segment, together with his SM.
• Supports in the forecasting exercises across the markets and accounts by providing analysis using available data, customer financials, reported results and ensures the accuracy of the data in order to drive the right strategic conclusions and actions, in line with GEBU needs.
• Accountable for the account segmentation and allocation, as steered by the SM of the segment.
• Supports the Sales Academy and HR with critical insights towards complementing the sales training.
Support Finance and any support platforms to structure data hierarchy and collection for the required reporting for the segment
- Periodically checks for updates and ensures that the account structure hierarchy is correct, exhaustive and fully reflective of all revenues, and supports the SM with direct advice and actions aimed at minimizing reporting errors due to misallocations by setting control and correction processes
- Part of the Reporting Automation tool, together with the relevant team members from Finance, support platforms and the Digital Innovation teams
- Supervises, updates and curates the Salesforce lead and opportunity management as steered by the SM and ensures that all defined dashboards and reports are reflective of reality. Supports GAM/LAM teams with updates as well as “pushing” them in filling in the pipelines, forecasts and any other data relevant to the Segment proper reporting.
- Supervises the CRM as well as the user support for EBU CRM, and in addition manages demands for improvements to CRM – supports the SM in defining the Business requirements
2. Performance Reporting
• Actively involved in the Segment Performance Reporting, both financial and operational. Owner of the reporting tools and databases with direct responsibility for the MNC Elevated accounts.
• Supports the SM with the design, creation, implementation and daily maintenance of a set of sales reports and dashboards that consistently satisfy the needs of the sales and executive team – across the Segments
• Recognizes when reporting, pipelines, sales metric are “off” and ensures the right steps are taken to correct / improve the process
• Support Finance and any support platforms to structure data hierarchy and collection for the required reporting for the segment
• Periodically checks for updates and ensures that the account structure hierarchy is correct, exhaustive and fully reflective of all revenues, and supports the SM with direct advice and actions aimed at minimizing reporting errors due to misallocations by setting control and correction processes
• Part of the Reporting Automation tool, together with the relevant team members from Finance, support platforms and the Digital Innovation teams
• Supervises, updates and curates the Salesforce lead and opportunity management as steered by the SM and ensures that all defined dashboards and reports are reflective of reality. Supports GAM/LAM teams with updates as well as “pushing” them in filling in the pipelines, forecasts and any other data relevant to the Segment proper reporting.
• Supervises the CRM as well as the user support for EBU CRM, and in addition manages demands for improvements to CRM – supports the SM in defining the Business requirements
• Acts as a secondary “gatekeeper” to the operations budget, together with the direct SM
3. Sales Operations
• Actively supports his SM in the development and maintaining of the Sales process, all other policies and procedures, as well as ensuring adherence to the Sales Methodology
• Assists in all the Sales Cadences, across all Segments and, if necessary, documents them and creates minutes – ensures proper audit trail
• Periodical review of Lead and pipeline database, addresses potential errors, mis-inputs and contacts the responsible owners for corrections
• Actively involved in the facilitation of sales cadence meetings for MNC
• Works closely with the Sales Administration for the Elevated MNC segment and provides all required inputs from an Intelligence and Sales Operations perspective
• Collects, consolidates and maintains key contract database for the Elevated MNC segment and supports in the dissemination / disclosure of said contracts upon request
• Assists the support sales teams in addressing customer operational requirements in order to ensure sales effectiveness.
• Actively supports his SM in sales and operations planning (S&OP), a process where executives continuously align diverse functions in an organization
4. Sales Force Performance Management
• Support of new GEBU staff on-the-job on-boarding and training on general company policy and processes, closely working with the HR function
• Supports with inputs and strategic pointers the Sales Academy with regards to training and constant improvement of the sales force in line with the GEBU sales competency model
• Assists his SM in the monitoring of the GEBU team performance process including the planning and coordinating of performance reviews and goal and objective setting
• Operational, hands-on support in reviewing performance data (financial, sales and activity reports) in order to facilitate the monitoring and measurement of productivity, activity levels and individual performance against targets, especially the performance of the sales team on commission
• Hands-on involvement in designing / managing of the compensation model including incentives as well as administering the comp plan in line with the Group Policy
• Ensures an efficient compensation tabulation, management and sign off by the respective Executives
5. Project management
• Collects, orders, collates and distributes to all involved parties the status updates on the implementation of GEBU strategic initiatives within the GEBU team related to the function, i.e., deployment of Salesforce lead and opportunity management across the Opcos
• Directly supports his SM in the tracking on the status of implementation of GEBU strategy within the OpCo EBU environment and the proactive identification of issues and raises attention to possible deviations
Key Deliverables (Non exhaustive)
• MTN sales playbook for each segment
• Segment Annual Plan, target and forecast
• Insights generation: Market, Client, Segment
• Co-Owner together with SM of the Customer and Market Intelligence – driving value through data – across all segments
• Segment performance reports
• Sales Reporting across all segments – drive automation in available reporting tools ie Salesforce Lead and Opportunity Management.
• Performance cadence and dashboards.
• Sales governance process.
• Sales team performance tracking.
• Revision, assessment and improvement of existing incentive models, particularly in MNC business for optimal GAM and business performance – new incentive system
• Sales compensation calculations and validations.
• Strategic Initiatives and initiative implementation tracking status reports
Qualifications
Education:
• Minimum 4-year Academic Degree (Sales & Marketing / Finance / IT)
• Post graduate qualification added advantage
Experience:
• 3-5 years sales operations support (essential)
• Minimum of 2 years’ relevant working experience – Sales Operations and Market Intelligence (essential)
• Experience in cross-cultural and cross-functional interactions and willing to push for deliverables / success
• Exposure to analytics and business reporting – advanced user of PPT, Excel & other analytical tools, e.g. ThinkCell etc (essential)
• Experience in developing and deploying project best practices, policies, procedures, and processes – (essential)
• Experience in financial reporting and compensation structure development
• Enterprise Business experience – advantageous
• Experience working in a medium to large organization in a complex, technology-oriented industry – advantageous
Competencies:
• Great attention to detail with strong analytical skills
• Fast learner with an agile attitude towards problem-solving – able to avoid organizational bottle-necks
• Excellent communication skills across verbal, written, and presentation
• Proactive and out-of the box thinker, able to actively support his direct SM and raise awareness to possible issues / solutions
• Data driven in order to drive Strategic and Tactical Planning
Manager – Data Engineer
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Job Description
As the member of the squad, the Manager – Data Engineer will be responsible for designing, developing, and maintaining data pipelines and data infrastructures that support data analytics and business intelligence initiatives
They will work closely with senior data engineers, product managers, developers, and other stakeholders to understand business requirements, identify opportunities for workflow optimization and deliver robust data solutions that align with the business objectives.
They will collaborate with other squad members to devise efficient codes, debug data issues, understand complex data architectures and identify design patterns.
As data engineers, they shall leverage their functional and technical expertise to ideate and design data management solutions that are practical, readily available and integrate seamlessly with internal and external systems.
Values (Our Culture)
We at MTN are a purpose and value-led organization. At MTN, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, everyday. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.
Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.
As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us.
Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.
Live Y’ello
- Lead with Care
- Can-do with Integrity
- Collaborate with Agility
- Serve with Respect
- Act with Inclusion
Click here to find out more about Living an Inspired Life @ MTN
Click here to learn more about MTN Software Solutions
Click here to find out more about MTN’s uniquely crafted Inspired Rewards
Responsibilities
The Manager – Data Engineer will be accountable to achieve the following objectives:
- Provide support to the squad to ensure clarity of goals, roles, and responsibilities. Foster a collaborative and self-organizing team culture, promoting trust, motivation, and accountability
- Facilitate the adoption and implementation of Agile methodologies, within the Data team. Support the team with implementation of Agile principles, ceremonies, and practices. Ensure that the team follows Agile processes effectively and continuously improve the Agile implementation
- Responsible for development and implementation of data management strategies to support the software engineering centre of excellence’s goals and objectives
- Maintain the data infrastructures, including databases, data warehouses and data lakes to ensure availability, reliability and performance of data systems
- Provide support in designing data models and implementing scalable data architectures that support the business objectives
- Ability to review technical designs, troubleshoot complex data issues and provide technical solutions while ensuring adherence to best practices and data standards
- Collaborate with cross-functional teams, including product management, marketing, and engineering, to create innovative and effective technical designs through workshop facilitation and co-creation with internal, external parties
- Work closely with data scientists, analysts and other departments to understand the data needs and provide solutions that align with their requirements
- Leverage knowledge of version control, incremental delivery of software, frequent releases, automation, testing and breakdown of work to meet stakeholder requirements effectively
- Support research initiatives and perform competitive analysis to take drive strategic decision making
- Monitor and evaluate the performance of strategic initiatives and design solutions, providing insights and recommendations for improvement
- Provide mentorship and guidance to junior data engineers, nurturing a culture of creativity and innovation
- Facilitate effective communication within the team and across stakeholders. Participate in daily stand-up meetings, along with senior data engineers, to promote transparency, identify and resolve any obstacles or impediments. Ensure regular and clear communication on project progress, risks, and dependencies
- Drive continuous improvement and innovation in data management practice by adopting new age tools, optimizing data workflows, or introducing innovative solutions
Qualifications
Education:
- Bachelor’s degree in Computer Science, Data Engineering, Information Technology, or a related field
- Relevant certifications in data engineering or cloud platforms (preferred)
Experience:
- 5+ years of relevant working experience
- 3-5 years of experience in data engineering or a similar role, preferably within a software engineering or technology-focused organization
- Expertise in designing and implementing scalable data pipelines and data infrastructures
- Experience in architecting and optimizing data solutions
- Experience of working in a dynamic, fast-paced environment
Skills:
- Proficiency in programming languages such as Python, Java, or Scala
- Proficient in using design software (e.g.: Figma and other tools)
- Strong understanding of data processing frameworks and tools (e.g., Apache Spark, Hadoop, Kafka)
- Proficiency in using version control systems and building CI/CD pipelines
- Strong understanding of data modelling, ETL processes and data integration techniques
Required Skills
Data modelling, ETL processes and data integration techniquesData processing frameworks and toolsDesign softwarePython, Java, or ScalaVersion control systems and building CI/CD pipelines
About Us
We are a purpose and value-led organization.
At MTN, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, everyday. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.
Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.
As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!
Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.
We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!
We wish you all the best with your applications
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