To apply, click on the link at the end of the posts and all the best with your applications.

Fidelity Services Group is Southern Africa’s largest integrated security solutions provider and the industry leader in protection innovation. Excellence in service delivery and implementation are fundamental to our impressive track record. By keeping abreast of the latest trends and technological developments globally, and continuously evolving and innovating, the Group remains a front-runner in the security solutions market.

Through a bouquet of services and related products the Group can tailor make a solution for any requirement. With the Group’s exceptional leadership, the unwavering commitment of management and that of all its employees, the Group has enjoyed exceptional growth over the last five years.

The Group’s Cash Solutions business continues to grow and has quickly become a serious competitor in the market, garnering a large number of high profile national contracts and bringing state of the art technology backed by Fidelity’s hands on approach to the market.

With 61 years of experience, the company’s strength lies in exceptional leadership, an unwavering commitment to excellent corporate governance, a comprehensive infrastructure and an aggressively proactive approach to staying at the forefront of the continually evolving security environment.

Fidelity offers unmatched coverage, with a staff complement of over 36 000 in over 82 branches and depots across South Africa, Namibia, Botswana, Zimbabwe, Swaziland, and Zambia
The Fidelity Group’s strategic and highly successful transformation and BEE initiatives have made it South Africa’s largest Black Economic Owned Integrated Security Solution Provider
Following the acquisition of ADT, Fidelity ADT is a 100% South African, 54.62% black owned company and BBBEE Level One Contributor. It has 168 points of presence across Southern Africa, supports around 57,000 employees, and manages a fleet of 4 574 vehicles.

Security Officer Grade C/B/A

Job Description

Qualifications, experience and other competencies required:

• Minimum Grade 10
• Grade C/B/A accredited and registered
• Hospitality/Residential Estates experience is a MUST 
• Minimum of 2 years in the security industry
• No criminal record
• Willing to undergo criminal checks regularly
• Must be physically fit
• Must reside in the area the position has been advertised

Key areas of responsibility will include:

• Report writing
• Safeguarding
• Patrolling
• Entrance and exit control
• Completing relevant registers
• Standard duties as per training

Core Competencies:

• Good communication skills
• Able to work under pressure
• Able to follow instructions accurately

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports the global fair practice and business ethics on the continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

Payroll Administrator

Job Description

Payroll Administrator

Area:  Cape Town

The above position is vacant out our Cape Town. You will also be required to work closely with current Branch Managers and Operations.  This position will also report directly to the allocated Payroll Managers.

The overall purpose of this position is Payroll Administrator.

Minimum Requirements:

1. At least Matric certificate and SAP experience would be an added advantage
2. Proficiency in MS Outlook, MS Word, PowerPoint and Excel is essential
3. Strong administration and organizational skills
4. Numerical accuracy and high methodical working methods are required
5. Strong interpersonal and communication skills
6. Ability to liaise professionally with personnel at all levels
7. Ability to work without supervision, under pressure and meet strict deadlines.
8. Must have own transport.

Key Performance Areas: (not totally inclusive):

1. Ensure route files are to be neat and tidy at all times
2. Ensure route files are up to date
3. All bookings are to be up to date on a daily basis
4. All posting sheet queries must be resolved within 48 hours and should this not occur, you are to escalate the matter to your direct manager.
5. No posting sheets with queries reflecting on them are to be filed. These are to be attached to the front cover of the file up until resolved. These queries to be resolved within 24 hours
6. You are to follow up and obtain company numbers for all 102’s booked. An individual booking with an ID number is to have a company number and is to be booked back within 24 hours. Should this not occur you are to escalate the matter to your manager
7. All 103’s booked on the posting sheets are to have a red line drawn through the open line item | a reason from the employee completing the posting sheet to be stipulated and this to be signed off by the manager concerned.
8. All pay queries are to be attended to and feedback supplied on the day a query has been received. A memo and payroll order number is to be supplied to whom submitted the query
9. Any and all corrections are to be submitted on a valid posting sheet and the posting sheet would be marked as a correction posting sheet

10.   You are to perform daily courtesy calls to the managers and site who supply you with posting sheets

11. Time books are to be submitted to management for all the employees booking under your sphere of duty
12. Ensure Route files are to be checked back
13. Ensuring accurate calculations of rate of pay changes
14. Ensuring all relevant deductions are submitted and processed, such as 3rd party

Deductions, garnishee orders, maintenance orders.

15. Processing of all leave
16. Checking and capturing of posting sheets daily
17. Ensuring all pay related queries are dealt with promptly and feedback is given immediately

Other personality attributes:

1. Accuracy
2. Attention to detail
3. Vibrant
4. Go getter
5. Deadline driven
6. People’s Person
7. Able to communicate at all levels

Core Competencies:

1. Microsoft Outlook
2. Microsoft Excel
3. Microsoft Word
4. SAP

Interested candidates whose credentials best match the requirements can send their CV’s before close of business on 13 August 2024 to Franzelle Philander – FranzelleS@fidelity-services.com

We reserve the right not to make an appointment to any advertised position.

Whilst preference is given to existing employees at all times and the choice made purely on merit, Historically Disadvantaged Candidates and Disabled Candidates are encouraged and supported in the FSG team.

Fidelity Security Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful

Regional Manager

Job Description

Purpose of the role:

reporting to the Branch Manager. The overall purpose of this position is to manage several Operations Managers in covering the following key areas, client liaison, HR /IR matters, fleet management, expenses control, Investigations and to ensure the posting of Security officers, that all site security requirements are adhered to and that the Client’s needs are efficiently and professionally met at all times.

Minimum Requirements:

• Matric/Grade 12 Certificate or equivalent. PSIRA Grade A registered.
• Valid Driver’s License with own reliable transport is required.
• At least 10 years’ experience in the security industry.
• At least 5 years’ experience in the Operational Security Management structure.
• Working knowledge of the Firearm Act and Firearm competency.
• Staff management experience is required.
• Computer literacy with expert knowledge of the complete Microsoft package.
• No criminal record or any pending cases.
• Sound planning, administration, interpersonal communication and client liaison skills are required.
• Strong leadership and organizational skills, as well as good interpersonal and communication skills, are essential.
• Knowledge of ISO 9001:2008 Quality Management and its requirements.

Key Performance Areas: (not totally inclusive):

• Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered
• Managing allocated areas to ensure that contractual requirements are met as stipulated by the client
• Ensuring that all Security Officers on the site meet the contractual requirements as stipulated by the Client
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services
• General management and supervision of security staff to ensure that required performance is met at all times
• Dealing with all required administration matters
• Liaising daily with management on various operational issues
• Liaising daily with Regional Management on various Operational matters
• Ensuring that all HR related queries are dealt with promptly
• Formulate disciplinary actions
• Ensuring the timeous submission of employment forms to the Regional Office.
• Submitting relevant weekly / monthly incident and general reports to Management
• Investigating incidents and reporting on such
• Must have sound knowledge of the ISO 9001:2008 Management System.

Other personality attributes:

• Assertiveness
• Initiative
• Strong leadership ability
• Presentable

Core Competencies:                                                            

• Analytical, Critical Thinking & Planning skills
• Leadership & Self Development
• Goal Setting & Organizational skills
• Driving & Managing change
• Driven for results
• Interpersonal skills
• Communication direction & skills
• Development of others
• Customer focus
• Teamwork

We reserve the right not to make an appointment to any advertised position.

Whilst preference is given to existing employees at all times and the choice made purely on merit, Historically Disadvantaged Candidates and Disabled Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports the global fair practice and business ethics on the continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

Site Manager – Shopping Centre

Job Description

Site Manager

A vacancy exists for Site Manager. The position will report to the Operations Manager . The main purpose of the position is to ensure that all site specific security requirements are adhered to and that the Client’s needs are efficiently and professionally met at all times.

Key Performance Areas

• Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered

• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services
• Ensuring continuous assessment of the Client’s premises and minimizing as far as possible risky access and creating several barriers to would be criminals
• Auditing and verifying the access registers on a daily basis and generating exception reports
• Ensuring that all Security Officers on site meet the contractual requirements as stipulated by the Client

• General management and supervision of security staff and ensuring that all their queries are dealt with promptly
• Submitting relevant monthly reports to the Client and Management
• Managing business budget at operational level

Skills required:

• Matric certificate and should be Psira Grade A registered and accredited

• At least 5 years’ experience in security supervising shopping Centre experience
• Must be firearm trained with a clean criminal record
• Previous staff supervising experience is required
• Computer literacy 
• Strong planning, leadership and organizational skills as well as good interpersonal and communication skills are essential
• Incumbents should be prepared to work shifts and do site visits after hours
• Code 8 Drivers license with own reliable transport
• Reside in Northern Suburbs

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports the global fair practice and business ethics on the continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

Area Manager (Industry equivalent to a Operations Manager)

Job Description

Purpose of the role:

reporting to the Regional Manager. The overall purpose of this position is to manage several Operations Managers in covering the following key areas, client liaison, HR /IR matters, fleet management, expenses control, Investigations and to ensure the posting of Security officers, that all site security requirements are adhered to and that the Client’s needs are efficiently and professionally met at all times.

Minimum Requirements:

• Matric/Grade 12 Certificate or equivalent. PSIRA Grade A registered.
• Valid Driver’s License with own reliable transport is required.
• At least 10 years’ experience in the security industry.
• At least 5 years’ experience in the Operational Security Management structure.
• Working knowledge of the Firearm Act and Firearm competency.
• Staff management experience is required.
• Computer literacy with expert knowledge of the complete Microsoft package.
• No criminal record or any pending cases.
• Sound planning, administration, interpersonal communication and client liaison skills are required.
• Strong leadership and organisational skills, as well as good interpersonal and communication skills, are essential.
• Knowledge of ISO 9001:2008 Quality Management and its requirements.

Key Performance Areas: (not totally inclusive):

• Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered
• Managing allocated areas to ensure that contractual requirements are met as stipulated by the client
• Ensuring that all Security Officers on the site meet the contractual requirements as stipulated by the Client
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services
• General management and supervision of security staff to ensure that required performance is met at all times
• Dealing with all required administration matters
• Liaising daily with management on various operational issues
• Liaising daily with Regional Management on various Operational matters
• Ensuring that all HR related queries are dealt with promptly
• Formulate disciplinary actions
• Ensuring the timeous submission of employment forms to the Regional Office.
• Submitting relevant weekly / monthly incident and general reports to Management
• Investigating incidents and reporting on such
• Must have sound knowledge of the ISO 9001:2008 Management System.

Other personality attributes:

• Assertiveness
• Initiative
• Strong leadership ability
• Presentable

Core Competencies:                                                            

• Analytical, Critical Thinking & Planning skills
• Leadership & Self Development
• Goal Setting & Organisational skills
• Driving & Managing change
• Driven for results
• Interpersonal skills
• Communication direction & skills
• Development of others
• Customer focus
• Teamwork

We reserve the right not to make an appointment to any advertised position.

Whilst preference is given to existing employees at all times and the choice made purely on merit, Historically Disadvantaged Candidates and Disabled Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports the global fair practice and business ethics on the continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

Armed Officer

Job Description

Armed Reaction Officers

• Matric/Grade 12 (Minimum Grade 10)
• Valid PSIRA Grade C registered
• Valid Armed Response
• Driver’s licence – Code 8/EB (minimum 2 years driving experience)
• Valid Firearm Competency (Business purposes)
• Previous AR experience preferential

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

Operations Manger (Area Manager Industry Equivilent)

Job Description

Purpose of the role:

reporting to the Area Manager. The overall purpose of this position is to manage a client cluster in covering the following key areas, client liaison, HR /IR matters, fleet management, expenses control, Investigations and to ensure the posting of Security officers, that all site security requirements are adhered to and that the Client’s needs are efficiently and professionally met at all times.

Minimum Requirements:

• Matric/Grade 12 Certificate or equivalent. PSIRA Grade A registered.
• Valid Driver’s License with own reliable transport is required.
• At least 5 years’ experience in the security industry.
• At least 3 years’ experience in the Operational Security Management structure.
• Working knowledge of the Firearm Act and Firearm competency.
• Staff management experience is required.
• Computer literacy with expert knowledge of the complete Microsoft package.
• No criminal record or any pending cases.
• Sound planning, administration, interpersonal communication and client liaison skills are required.
• Strong leadership and organizational skills, as well as good interpersonal and communication skills, are essential.
• Knowledge of ISO 9001:2008 Quality Management and its requirements.

Key Performance Areas: (not totally inclusive):

• Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered
• Managing allocated areas to ensure that contractual requirements are met as stipulated by the client
• Ensuring that all Security Officers on the site meet the contractual requirements as stipulated by the Client
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services
• General management and supervision of security staff to ensure that required performance is met at all times
• Dealing with all required administration matters
• Liaising daily with management on various operational issues
• Liaising daily with Regional Management on various Operational matters
• Ensuring that all HR related queries are dealt with promptly
• Formulate disciplinary actions
• Ensuring the timeous submission of employment forms to the Regional Office.
• Submitting relevant weekly / monthly incident and general reports to Management
• Investigating incidents and reporting on such
• Must have sound knowledge of the ISO 9001:2008 Management System.

Other personality attributes:

• Assertiveness
• Initiative
• Strong leadership ability
• Presentable

Core Competencies:                                                            

• Analytical, Critical Thinking & Planning skills
• Leadership & Self Development
• Goal Setting & Organizational skills
• Driving & Managing change
• Driven for results
• Interpersonal skills
• Communication direction & skills
• Development of others
• Customer focus
• Teamwork

We reserve the right not to make an appointment to any advertised position.

Whilst preference is given to existing employees at all times and the choice made purely on merit, Historically Disadvantaged Candidates and Disabled Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports the global fair practice and business ethics on the continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

Grade B (Drivers Lic.)

Job Description

Qualifications, experience and other competencies required:

• Minimum Grade 10
• Grade B accredited and registered
• Valid Drivers License code 08 
• Minimum of 2 years in the security industry
• No criminal record
• Willing to undergo criminal checks regularly
• Must be physically fit
• Must reside in the Southern Suburbs area the position has been advertised

Key areas of responsibility will include:

• Report writing
• Safeguarding
• Patrolling
• Entrance and exit control
• Completing relevant registers
• Standard duties as per training

Core Competencies:

• Good communication skills
• Able to work under pressure
• Able to follow instructions accurately

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports the global fair practice and business ethics on the continuous development of our human capital as the key resource to our success in the markets in which we participate.

NEW BUSINESS DEVELOPMENT / SALES: GUARDING DIVISION

Job Description

NEW BUSINESS DEVELOPMENT / SALES: GUARDING DIVISION

The New Business Development department seeks to employ New Business Development Representative in the Western Cape Area.

The overall purpose of this position is to seek new business through networks, forge and sustain good relations with clients as well as maintain and grow own existing client base by offering a complete end to end integrated risk mitigation solution.

The incumbent’s role would be to design, cost, propose and present complex integrated security solutions to both existing and new clients which represents the full spectrum of not only the Commercial offering but also the Group’s offering.

Essential Duties & Key Performance Responsibilities: (Not totally inclusive)

• Accountability for client growth and proactively increasing turnover through own existing client base as well as new clients.
• Ensure Revenue targets are met by achieving planned sales goals. Targets may vary as per business requirement and at management discretion.
• Securing profitable new business.
• Attending to potential clients in different areas of responsibility
• Addressing and resolving client’s queries promptly and satisfactorily.
• Physically conducting site surveys for all security requirements
• Personally, designing and costing the complete solution offering
• Preparing and presenting complex proposals.
• Ensuring that quotations are submitted timeously to clients.
• Building and maintaining professional relationships with clients
• Planning, budgeting, coordinating, and attending to client’s requirements.
• Assisting with marketing related issues.
• Compiling and submitting weekly and monthly management reports.
• Acquiring thorough in-depth trade and competitor knowledge
• To ensure that all contracts and quotations are completed accurately and in full, with necessary drawings and or technical addendum is to be attached
• Ensure timeous submission of all paperwork to ensure enough time allowed to source any non-standard stock items.
• Ensure only approved equipment in accordance with company policies are sold
• Identify and develop sales opportunities, incorporating extensive cold calling activities, to maximise growth within a specific market.
• Securing profitable new business through cold calling and other appropriate means.
• Attending to potential clients in different areas of responsibility.
• Addressing and resolving client’s queries promptly and satisfactorily.
• Physically conducting site surveys for security requirements and preparing proposals.
• Ensuring that quotations are submitted timeously to clients.
• Building and maintaining professional relationships with clients.
• Planning, budgeting, coordinating, and attending client’s needs.
• Assisting with marketing related issues for the area.
• Compiling and submitting weekly and monthly management reports.

 Minimum Requirements:

• Sales diploma or equivalent qualifications.
• Previous Sales experience – proven track record will be essential.
• At least 5 years’ experience in sales in a similar position.
• PSIRA Grading will be an advantage.
• 2 – 4 Years Sales Experience in Security preferably.
• Fully Bilingual.  Additional Languages will be an advantage.
• Excellent Verbal and Written communication.
• Capable to work under pressure and for extended hours, if required.
• Previous experience in the Security industry would be a distinct advantage.
• Full competence in the use and application of the MS Office suite programs.
• Computer Literate (MS Office, advanced Excel, PowerPoint).
• Must always be professional and well presented.
• Clear Criminal Record and No Pending Cases.
• Valid driver’s license.
• Own Reliable Transport.
• Must be prepared and willing to travel.

Behavioral/Core Competencies:

• Excellent Customer focus & service skills
• Excellent telephone skills
• Adaptability
• Motivation
• Negotiation
• Persuasiveness
• Presentation skills
• High level of Integrity
• Entrepreneurial spirit
• Innovative
• Creativity
• Goal setting
• Driving for results
• Self-development
• Teamwork

Other personality attributes:

• Ability to work under pressure
• Pro-active and innovative
• Ability to work independently
• Good planning and organizational skills

Interested candidates whose credentials best match the requirements can apply via the platform.

We reserve the right not to make an appointment to any advertised position. Whilst preference is always given to existing employees and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.  Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

Click here to apply

We wish you all the best with your applications