Shopritex Vacancies

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Senior Application Specialist

Value Proposition

At Shoprite, you will be part of delivering integrated solutions across the Shoprite Group to some of the most recognized South Africa Retail brands and you will do it by working on best of breed technologies. We are proud to be publicly recognized as a largest private sector employer in South Africa and leading employer in Africa. We focus on attracting, developing, and retaining a loyal and committed workforce, dedicated to the Group’s culture and organisational objectives.

Role Purpose

The Application Specialist III operates independently to lead and coordinate projects requiring specialized knowledge and technical expertise. Working closely with project teams, functional teams, and vendors, this role assumes a leadership position in managing large or complex applications. They oversee testing processes, ensuring data integrity and validation of outcomes. As an expert in multiple computer programs and data interfaces, the Application Specialist III plays a pivotal role in shaping system architecture, driving innovation, and fostering continuous improvement initiatives within the organization.

Role Description

Lead product demonstrations and provide guidance on sample analysis reporting.
Manage operation and support activities for high availability critical systems.
Review and plan support activities for end-users, ensuring adherence to SLAs.
Conduct system and service performance monitoring, driving proactive improvements.
Set technical direction for development, maintenance, and architecture initiatives.
Ensure adherence to established processes and maintain high-quality service delivery.
Provide guidance on development activities and system solutions.
Guide the selection, deployment, and configuration of new highly complex systems.
Proactively identify opportunities for new solutions and improvements.
Participate in the implementation of release changes and special projects.
Ensure effective incident management and resolution.
Track and resolve vendor-related issues, ensuring timely resolution.
Quality assure and provide strategic client input on product features and enhancements.
Drive the formulation of processes and best practices for application users.
Oversee onboarding/offboarding of users, optimizing license usage.
Create and manage system application roadmaps.
Ensure effective implementation of new applications within business areas.
Quality assure and maintain JIRA dashboards and reporting.

Qualifications and experience

Matric (essential).
A+ and/or MCSE – (essential)
IT related Diploma / Degree – (desired)
ITIL 4 Foundation Certification – (desired)
+6 years’ experience as an Application Specialist or similar role within an IT support team working with multiple applications software and solutions – (essential).
Advanced working knowledge of MS Office Suite and software testing (essential).
Change management experience – (essential).
In-depth IT support and operations knowledge and experience supporting projects in both Agile and DevOps environments – (essential).
Working knowledge of MS Office Suite – (essential).
Experience in a Retail / Wholesale / Financial Services industry – (desired).
Knowledge of software/system development life cycles (SDLC) and experience with software development and testing – (desired).
Business presentation skills (desirable).
Proficient in fundamental IT systems.
Understands basic principles of AGILE work methods

Our Group is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.

We are committed to Employment Equity when recruiting internally and externally.

Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries and affiliates companies to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period.

If you don’t hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.

Technical Product Owner

Role Purpose

The Product Owner II is a member of the agile team, responsible for defining user stories and prioritizing the team backlog to streamline the execution of program priorities while maintaining the conceptual and technical integrity of the features or components for the team. The role owns products of varying complexities, engaging, and collaborating with product management to execute the product vision, strategy, and roadmap.

Role Description

• Provide input into the refinement of the program backlog, ensuring the team is familiar with the features being brought into PI planning and keeping program management informed of progress in achieving team PI objectives.

• Continuously refine and sequence the product backlog:

o Provide clear direction to the team

o Gather the requirements for the product and capture them in the form of a product backlog, consisting of user stories with acceptance criteria.

o Ensure all user stories are written and that each user story has acceptance criteria.

o Sequence team backlog – Must prioritise work for teams’ main stakeholders with demands for change from other stakeholders.

o Ensure team backlog readiness for next iteration (enough user stories / enablers are ready to be worked on in the next iteration)

o Include the team in enough of the backlog refinement to ensure familiarity ahead of the next iteration

o Ensure the team is familiar with the features being brought into Sprint planning

o Collaborate with BEM / Product Manager / Team in the refinement of the Program Backlog

o Keep BEM / Product Manager informed of progress in achieving team Sprint objectives

• Provide visible, transparent, and clear direction, ensuring the development team is clear on priorities:

o Provide clear solution direction to the agile team.

o Apply economic decision making.

o Sequence user stories based on team PI objectives.

o Balance PI objectives with local team requirements.

o Ensure team backlog readiness for next iteration.

o Include the team in backlog refinement.

• Participate in ART level events: ART sync, Product Owner Scrum of Scrums, Inspect and Adapt, PI Planning, daily stand-ups, and system demos.

• Participate in relevant team level events:

o Provide vision for iteration planning and participate in iteration Planning

o Accept completed work in iteration Demo

• Participate in relevant Scrum ceremonies – ART level events: ART sync, Product Owner Scrum of Scrums, Inspect and Adapt, PI Planning, Sprint Planning, Sprint Review, Sprint Retrospective, daily stand-ups, and system demos.

• Track progress towards the release of a product

• Drive mobile digital omnichannel customer engagement based on customer preference and omnichannel strategies.

• Ensure a consistent and delightful customer experience across all digital touchpoints of the Shoprite customer journey.

• Provide input and support into the strategic customer experience improvements that help drive customer acquisition, customer retention and conversion.

• Actively promote and advocate product features and customer-first product design.

• Adhere to and improve customer service levels across businesses and service.

• Provide integrated reporting and feedback.

Qualifications and experience

• Degree in Business, IT, Engineering, Marketing, or a related field – (essential).

• Certified Product Owner / certified SAFe Product Owner – (essential).

• +4 years’ experience in a Product Owner role, working in an agile team with proven success launching new product features and translating business strategy and analysis into successful consumer products – (essential).

• Experience collaborating across multi-disciplinary teams to deliver projects – (essential).

• Strong understanding and experience with analytics and big data – (essential).

• Commercial experience in digital led business development environment – (essential).

• Customer user and loyalty experience – (essential).

• Knowledge of legal compliance (POPIA, Electronic Information Act, etc.) – (essential).

• General marketing or retail experience – (desired).

• Exposure to the African digital market and customers – (desired).

Key competencies and work ethic

• Independent, motivated self-starter with a focus and determination to persevere in a

challenging, fast paced environment to achieve high-quality results.

• Excellent problem-solver and analytical thinker with the ability to focus on what’s most

important, balance technical constraints, maximise product value and deliver a differentiated product.

• Strong product focus with end-to-end product optimisation – Ability to translate market and customer feedback into product requirements, driving product delivery through an agile release process while collaborating across development and product management. Brings expertise to manage product requirements and deliver product optimisation.

• Customer focused – Passionate about creating value for customers. Translates customer needs into meaningful experiences, taking a proactive approach to anticipating future customer needs.

• Business acumen – Good understanding of company business models, goals, and strategies and how they impact on commercial viability and profitability.

• Collaborative partner – Lives the company values and contributes positively to team dynamics; builds strong relationships and partnerships while managing stakeholder expectations; knows when / how to include different parties.

• Stakeholder engagement and influencing skills – Works collaboratively with stakeholders to resolve roadblocks to ensure results are delivered. Aligns and motivates teams and stakeholders behind the product vision and strategy. Strong understanding of the modern product management mindset.

• Leadership skills – Challenges when required and ensures the team has full clarity on objectives, priorities, and the reasons why; deals with conflicts or roadblocks independently while contributing to mentoring junior product owners as required.

• Communication skills – Strong communicator – able to deliver clear, professional, and confident presentations in formal and informal settings; produces clear, to the point written communication.

• Is curious and adaptable, finds agile and rapid ways of implementing innovative solutions fast. High degree of comfort with ongoing technological and organisational change.

Our Group and all its operating companies is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.

We are committed to Employment Equity when recruiting internally and externally.

Rainmaker: Digital Account Manager

Value Proposition 

Powered by Africa’s largest retailer, Rainmaker Media is positioned to reach over 80% of SA’s shoppers directly through its digital and physical media channels. We have exclusive access to the continent’s largest retail audience and are using rich shopper data and advanced analytics to create the continent’s first precision retail media service. We’re currently building a cutting edge, collaborative, passionate team and seeking the best talent there is to join us in shaping our new culture and delivery ambitions!

Role Purpose  

The role of the Digital Account Manager is crucial for fostering strong client relationships and ensuring the successful execution of digital media campaigns. By serving as the primary liaison between clients, external stakeholders, and Rainmaker’s digital team, the Digital Account Manager facilitates seamless communication and strategic collaboration.

With a focus on maximizing ROI and client satisfaction, this role plays a pivotal part in facilitating collaboration to develop comprehensive paid media strategies aligned with the client’s business objectives. Additionally, the Digital Account Manager oversees budget management, financial transactions, and cross-functional collaboration to drive effective campaign performance and support the growth of Rainmaker’s digital media business.

Role Description  

Client Relationship Management: Act as the main point of contact for clients and external stakeholders, understanding their goals, needs, and challenges.

Account Strategy Coordination: Serve as a strategic liaison between clients and the digital strategist, facilitating collaboration to develop comprehensive paid media strategies aligned with the client’s business objectives.
Budget Management: Manage client budgets effectively, ensuring maximum return on investment (ROI) and adherence to financial targets.
Account Financial Management: Generate campaign cost estimates (CEs) and oversee the invoicing process, ensuring accuracy and timeliness in financial transactions.
Reporting and Analysis: Generate regular performance reports, analyze data trends, and provide actionable insights to clients for informed decision-making.
Client Communication: Maintain open and transparent communication with clients, providing updates, addressing concerns, and presenting strategic recommendations.
Cross-Functional Collaboration: Collaborate with various teams such as creative, analytics, and campaign management to ensure seamless campaign execution and alignment with client objectives.

Qualifications and experience  

Degree or Diploma in Marketing, Advertising, Media or related – (essential).  
+5 years’ experience in a digital account management role in digital marketing or advertising, within a paid media agency or similar environment.
Strong understanding of digital advertising platforms such as Google Ads, Facebook Ads, TikTok Ads, etc. (essential)
Demonstrated success in managing client relationships, with the ability to understand client goals and communicate effectively. (essential)
Experience in budget management and financial analysis, including the generation of campaign cost estimates and overseeing invoicing processes.
Effective communication skills, both written and verbal, with the ability to convey complex information clearly and build rapport with clients and internal teams. (essential)
Proven track record of collaborating across different departments or teams to ensure seamless campaign execution and alignment with client objectives.
Familiarity with industry trends, best practices, and emerging technologies in digital marketing to drive innovation and maintain competitive advantage.
Strong commercial acumen and understanding of the media landscape within the broader retail industry – (essential). 
Strong proficiency in MS Office – (essential).

Key competencies and work ethic 

Digital account management: strong ability to keep schedules, prioritise tasks / briefs and ensure campaigns / projects are on time and delivered against business objectives.  
Passion for digital marketing with subject matter expertise in marketing principles and practices.  
Excellent team-working: contributes towards building a positive team morale. 
Excellent communication, presentation and story-telling skills: articulates ideas and concepts in a creative and meaningful way. 
Commercial acumen and business understanding of the broader retail industry.  
Dynamic personality and the ability to think outside the box.  
Proactive with initiative to drive new ideas and content. 
Excellent facilitation skills: organised with strong time, delivery and planning management.  
Interpersonal skills: builds strong relationships and manages conflict and competing priorities well. 
Flexible thinker with the ability to make sound independent decisions. 
Project management skills with the ability to balance multiple projects and priorities in a large scale, complex environment.
Ability to work under pressure: to organise, prioritise, and reorder workload in a rapidly changing and fast-moving environment. 
Results-oriented and quality focused. 
Self-starter and generator with the skill and discipline to work independently and across multi-functional teams.

We are committed to Employment Equity when recruiting internally and externally.

Rainmaker: Paid Media Specialist

Join our Rainmaker Media team as a Paid Advertising Specialist and help drive growth for iconic brands like Shoprite, Sixty60, and Checkers.

As a Paid Advertising Specialist, you’ll have exclusive access to the continent’s largest retail customer base, rich shopper data, and advanced analytics to create cutting-edge digital paid media campaigns.

Role Purpose

The role purpose of a Paid Advertising Specialist is to drive business growth through the effective use of paid digital advertising channels. They are responsible for creating, managing, and optimising paid advertising campaigns across various platforms, such as Google Ads, Meta Ads, DV360, TikTok, and more.

Role Responsibilities

Maximize ad delivery efficiency and effectiveness through successful digital campaign execution.
Ensure data, technology, and strategy work together to optimize ad delivery.
Collaborate with creative, strategy, and technology teams to implement integrated ad campaigns.
Build strong relationships with internal and external stakeholders to deliver digital campaign plans.
Evaluate campaign effectiveness, provide recommendations, and optimise performance.
Provide analysis and insights for reporting, including post-campaign reporting.
Ensure accurate invoicing and budget execution.
Stay updated on digital marketing trends and advise on new channels and approaches.
Monitor digital media properties to adhere to best practices and provide technical assistance.

Qualifications and Experience

Degree or Diploma in Marketing, Advertising, Media, or related field
3+ years of experience in paid media advertising or digital campaign management (essential)
Proven track record of delivering successful digital campaigns across multiple touchpoints and channels (essential)
Proficiency in paid advertising tools (AdWords, Google Ads, DV360, Meta, TikTok, tracking, and verification tools) (essential)
Broad knowledge of the media and marketing ecosystem (essential)
Demonstrated knowledge and experience of marketing principles and practices (essential)
Strong commercial acumen and understanding of the retail industry (essential)
Proficiency in MS Office (essential)
Experience using marketing automation tools (advantageous)

Key Competencies and Work Ethic

Digital account management skills
Passion for digital marketing
Excellent teamwork
Strong communication, presentation, and storytelling skills
Commercial acumen and business understanding
Dynamic personality and ability to think creatively
Proactive approach and initiative
Excellent facilitation skills
Interpersonal skills
Flexibility and decision-making abilities
Project management skills
Ability to work under pressure
Results-orientation and quality focus
Self-starter and ability to work independently and across teams

We are committed to Employment Equity when recruiting internally and externally.

Rainmaker: ePOS Campaign Manager

Role Purpose

A new and pioneering division within Shoprite is looking to appoint a campaign management subject matter expert in the ePOS space to lead all campaign management activities in accordance with the strategic intent and trade plans. Researching, proposing and directing all point-of-sale related campaigns and managing across multiple accounts, providing guidance and input to other team members as well as integrating the ideas and requirements of multiple cross functional stakeholders. The role consolidates and reports on a variety of campaign management activities providing a bird’s eye view of all activities underway in this space and also drives the improvement of processes within the campaign management team.

Role Description

• Establishes campaign management best practices, frameworks, practices and guidelines.

• Leads and participates across multiple accountant campaigns, providing campaign management oversight

• Establishing and reviewing set up and related processes aimed to streamline the execution of ePOS campaigns via a centralised system.

• Accountable for researching, proposing, directing, tracking and monitoring all ePOS campaigns.

• Building effective relationships as a key accounts manager and mobilising general stakeholder engagement.

• Establishing and managing workflows between client and the campaign management team

• Evaluating effectiveness of campaign strategies and facilitating discussions to replicate successes and/or improve where required.

• Responsible for consolidating campaign reporting and making the necessary connections between campaigns and/or highlighting factors of particular value to suppliers, the campaign management team and/or other stakeholders.

• Quality checking the invoicing of campaigns and related cost and budget management.

• Ability to break work into parts to obtain support and inputs and/or make improvements to a process

and/or part thereof to ensure ongoing improvement.

• Provides coaching to other campaign management team members to build capacity within the team.

• Researching and developing new ways of working in conjunction with the Team lead and other team members.

Qualifications and experience

• BCom (Marketing) qualification or similar – (essential).

• BCom (Marketing) post graduate qualification or similar – (preferred).

• +6 years’ experience in a campaign management role (e.g., advertising/media), acting as a campaign

management subject matter, providing leadership on campaign management and related activities –

(essential).

Key competencies and work ethic

• Excellent team-working and leadership skills – strategic thinker, people coach

• Marketing principles and practices.

• Presentation skills – creative and analytical skills.

• Commercial and business understanding of the broader retail industry.

• Dynamic personality and the ability to think outside the box.

• Impeccable written and verbal communication skills.

• Excellent facilitation skills – organised with strong time, delivery and planning management.

• Interpersonal skills – building strong relationships and effective conflict management.

• Curious and creative with a strong preference for research and data to support ideation.

• Flexible thinker with the ability to make sound independent decisions.

• Passionate about digital media and building ambassadors to strengthen campaigns.

• Ability to work under pressure – ability to organise, prioritise, and reorder workload in a rapidly changing and fast-moving environment.

• Results-oriented and quality focused.

• High level of critical thinking ability and curiosity, particularly in balancing multiple projects and priorities.

• Strong collaboration & communication in a multi-stakeholder, cross-functional environment.

We are committed to Employment Equity when recruiting internally and externally.

Agile Adoption Specialist

Role Purpose

This role plays a pivotal role in expanding an agile mindset within the organisation while championing the successful adoption of change initiatives. This role focuses on establishing a supportive environment that prioritises individual needs and engagement, supports and facilitates learning and development, and promotes a culture of continuous improvement. This role will also be responsible for supporting and aligning agile delivery plans with strategic objectives to enhance business performance and stakeholder satisfaction.

Role Description

People and Change Adoption/Enablement

Establish a nurturing environment that prioritises the needs of individuals, fosters engagement, facilitates learning and development, and embraces change.
Advocate for and assist stakeholders, adopt an agile mindset, and effectively implement agile methodologies.
Provide guidance and mentorship to teams on the importance of organisational values in achieving successful implementation and user acceptance.
Act as a reliable advisor for teams and stakeholders to ensure optimal business performance and delivery excellence.
Collaborate with agile teams to ensure alignment in meeting customer/stakeholder needs and achieving high levels of satisfaction.
Conduct analysis, gather feedback, and integrate user input to identify opportunities and potential obstacles in realising the full value of new functionalities and work methodologies.
Assist with strategy input to enhance stakeholder resilience and motivation, while addressing and minimising resistance to change.
Contribute to creating experiences that drive behavioural and cultural shifts within the agile environment.

Agile Delivery

Adhere to the epic delivery plan by translating it into a synchronised agile delivery plan that effectively and sustainably integrates the change/functionality/solution into the business.
Align with epic and agile delivery owners to collaborate on delivery priorities and interdependencies.
Apply the most efficient delivery approach for prioritised epics and coordinate all activities related to the roadmap.
Attend to product/service offerings with agile teams to understand their relevance within the stakeholder context (customer, team).
Conduct analysis to provide continuous feedback into the delivery engine, ensuring agile teams are informed of changing business or user requirements to develop valuable solutions.
Comply with ensuring the agile team can execute the roadmap and identify, remove, and escalate blockers to maintain value flow.
Gather and investigate appropriate stakeholder communication and engagement channels, organising information and creating content to drive adoption across the business.
Assist with reporting on stakeholder interests, concerns, and issues to identify opportunities for unlocking overlooked value for the business.
Service and support agile ceremonies, including daily stand-ups, sprint planning, sprint demos, and sprint reviews.
Train and utilise functions to drive and track adoption across the business.
Collaborating effectively, and continuously improving delivery processes to drive value and success within the business.

Qualifications and experience

Degree or Diploma in Business, HR, Change Management or a related field – (essential).
+2 years’ experience in an agile people enablement role, with sound understanding of successfully operationalising the delivery of new functionalities, methodologies and ways of working – (essential).
Knowledge of agile and design methodologies with success employing these in a pragmatic way to achieve business outcomes – (essential).
Understanding of agile change and project management methods to lead cross-functional and multi-disciplinary teams and deliver projects in full compliance to business objectives – (essential).
Proficiency in MS Office 365 with an advanced level of Excel capability – (essential).
Understanding of retail business processes – (preferred).

We are committed to Employment Equity when recruiting internally and externally.

Digital Commerce Product Owner: Payment and POS

Role Purpose

The Product Owner III is a member of the agile team, responsible for defining user stories and prioritizing the team backlog to streamline the execution of program priorities while maintaining the conceptual and technical integrity of the features or components for the team. The role owns multiple products of varying to high complexities, impact and visibility products and engages and collaborates with product management to execute the product vision, strategy, and roadmap.

Role Description

Takes the lead in the solution design of new features and works with business stakeholders to create the optimal user experience and assess the impact on the backend.
Facilitates workshops and leads the requirements gathering process, including creating wireframes and engaging stakeholders for input and sign-off.
Ensures UI alignment with wireframes and feature requirements, guiding designers and actively participating in demo sessions to substantiate design decisions based on backend knowledge.
Documents the impact of the user experience on data models, business logic and microservices in detail, including context diagrams, system/data flows, and high-level system integration requirements.
Review integration and architecture specifications and provides input to ensure they address all requirements.
Acts as a subject matter expert and guides product development, coaching and supporting junior and senior product owners in their development.
Provide input into the refinement of the program backlog, ensuring the team is familiar with the features being brought into PI planning, collaborating with program management in the refinement of the backlog and keeping them informed of progress in achieving team PI objectives.
Continuously refine and sequence the product backlog:
Gather the requirements for the product and capture them in the form of a product backlog, consisting of user stories with acceptance criteria.
Ensure all user stories are written and that each user story has acceptance criteria.
Provide visible, transparent, and clear direction, ensuring the development team is clear on priorities:
Provide clear solution direction to the agile team (or multiple agile teams)
Apply economic decision making.
Sequence user stories based on team PI objectives.
Balance PI objectives with local team requirements.
Ensure team backlog readiness for next iteration.
Include the team in backlog refinement.
Participate in ART level events: ART sync, Product Owner Scrum of Scrums, Inspect and Adapt, PI Planning, daily stand-ups, and system demos.
Help create a release plan and track progress towards the release of a product.
Drive mobile digital omnichannel customer engagement based on customer preference and omnichannel strategies.
Ensure a consistent and delightful customer experience across all digital touchpoints of the Shoprite customer journey. Customers being any end-user i.e. consumers, operational users, etc.
Provide strategic input to customer experience improvements that help drive customer acquisition, customer retention, and conversion.
Test new features in the staging environment (user acceptance testing) in collaboration with business stakeholders, to provide business sign-off on the feature
Actively promote and advocate product features and customer-first product design incl. high levels of customer empathy.
Adhere to and improve customer service levels across businesses and service.
Provide integrated reporting and feedback.
· Engage at a senior level with respect to customer centric product concepts and best practices.
· Serve as a lead subject matter expert to guide product development.
Coach and support junior and mid-level product owners in their development.

Qualifications and general experience

Degree in Business, IT, Engineering, Marketing, or another relevant field – (essential).
Certified Product Owner / certified SAFe Product Owner – (essential).
+6 years’ experience in a Lead or Senior Product Owner role, with experience working in an agile team and proven success launching new and complex product features and translating business strategy and analysis into successful consumer products – (essential).
Extensive experience collaborating across multi-disciplinary teams to deliver complex projects – (essential).
InDepth understanding and experience with analytics and big data – (essential).
Strong commercial experience in digital led business development environments – (essential).
Extensive Customer user and loyalty experience – (essential).
Solid Knowledge of legal compliance (POPIA, Electronic Information Act, etc.) – (essential).
General marketing or retail experience – (essential).
Ecommerce experience – (essential)
Exposure to the African digital market and customers – (desired).

Specific experience: Payments and POS

Previous experience implementing payment solutions within B2C Ecommerce (online card payments, wallet payments, loyalty programmes, instant EFT, gift cards, vouchers, etc.)
Understanding of the latest trends in payment technology and opportunities available to make online payments more seamless for Ecommerce customers.
Previous experience troubleshooting payment issues and working with business partners and developers to implement innovative solutions and robust business logic.
Understanding of payment reconciliations at a high level, to enable the development of functionality to improve reconciliations between multiple data sources
Basic understanding of point-of-sale systems and how to interface an online sale and tender (payment) types into POS files for downstream consumption and financial reporting/reconciliation.
Comfortable with high level of ambiguity when designing payment and POS solutions
Independent, motivated self-starter with a focus and determination to persevere in a challenging, fast paced environment to achieve high-quality results.
Excellent problem-solver and analytical thinker with the ability to focus on what is most important, balance technical constraints, maximise product value and deliver a differentiated product. Considers new solutions to increase product value while verifying the business value delivered by the product and how it aligns with the strategy.
Excellent product focus and expertise with end-to-end product optimisation – Translates market and customer feedback into strategic requirements, driving product delivery through an agile release process while leading execution across development and product management. Brings top-quality expertise to manage product requirements, deliver product optimisation and introduce new tools and practices.
Customer focused – Passionate about creating value for customers. Translates customer needs into meaningful experiences, taking a proactive approach to anticipating future customer needs.
Business acumen – Understands company-wide KPI tree; understands company business models, goals and strategies and how they impact on commercial viability and profitability.

Key competencies and work ethic

Collaborative partner – Effectively leverages the collective intelligence of the team; reaches objectively good negotiation results while maintaining collaborative relationships. Models the company values.
Stakeholder engagement skills – Anticipates and aligns stakeholder needs across business areas. Communicates and aligns the vision and strategy across product and technology teams; engages with stakeholders on the product development process and product management mindset.
Leadership and influencing skills – Empower and inspires others to deliver their best; identifies conflicts or roadblocks quickly and resolves them independently; creates an atmosphere of enthusiasm and commitment; coaches and supports junior and mid-level product owners in their development.
Communication skills – Strong communication and moderation skills; writes thought-leadership communications; comfortable preparing and giving presentations to large, senior audiences.
Is curious and adaptable, finds agile and rapid ways of implementing innovative solutions fast. High degree of comfort with ongoing technological and organisational change.

Lead Data Scientist: Data Ecosystems

Role Purpose

Shoprite, Africa’s largest retailer, is on a mission to revolutionize the retail landscape through its digital innovation unit, ShopriteX. Our Data Ecosystems Team is leveraging an ecosystem of partners focused on harnessing the power of data to unlock new possibilities for financial inclusion and improved healthcare.

As the Lead Data Scientist within our Data Ecosystems team, you’ll play a pivotal role in this exciting journey. You’ll be a data visionary, leading a talented team to identify and execute strategic data initiatives that unlock valuable insights from our vast data assets, combined with those from our partners.

The purpose of the Lead Data Scientist role is to lead the delivery of complex data solutions and products that delivers business value while driving data as a competitive advantage for Shoprite. The role oversees a portfolio of data science projects, working across a multi-disciplinary, agile team to lead and provide guidance and technical expertise in solving a variety of use cases. The Lead Data Scientist also plays role of coach and mentor to other data scientists, enabling the function to grow the capability while creating a high performing team. The Lead Data Scientist is a conceptual and critical thinker with a depth of expertise to infer meaning from complex data and translate these in a concise and cohesive story that enables innovation and accelerates the application of best practices in a big data environment.

Role Description

Contribute towards the development of ShopriteX’s data strategy to deliver best-in-class analytics and data science.
Work with business stakeholders including senior leaders, data and software teams to identify business requirements and model and frame business scenarios that deliver impact on business-wide processes and/or decisions.
Work closely with data and software teams to shape and enable deployment of fit-for-purpose, robust solutions that will scale across the company’s ecosystem.
Develop, plan and prioritise data projects and delegate assigned roles and responsibilities for execution, weighing business and technical trade-offs as required.
Lead the development of analytics-focused products, using machine learning, natural language processing, and mathematical / statistical techniques to develop powerful sciences that delivers business value and impact.
Work with the data scientist team to define models to be created and implemented together with the approach for implementing them and monitor for accuracy, integrity and robustness.
Support in defining data quality expectations and provide ongoing tracking and monitoring of performance of data systems and models.
Perform sophisticated data preparation in order to reduce and shape data.
Apply comprehensive set of predictive and descriptive modelling techniques to the data appropriate to achieving business objectives which includes decision trees and association rules.
Identify and manage data development challenges, offer suggestions, and deploy appropriate solutions.
Communicate and present analytical findings, results and reports to senior stakeholders, using data visualisation techniques to tell compelling stories, while tying progress to enterprise goals.
Evaluate new and emerging technologies from which to develop prototypes and proof of concepts.
Act as a domain expert, sharing best practices and knowledge with data scientists, analysts and cross-functional partners.
Provide support to data scientists on complex problems, integration of findings or presentation of results, requiring high-level expertise.
Act in a technical leadership capacity, coaching and mentoring data scientists and new team members and supporting their growth and professional development.
Stay updated on the latest research and developments in Data Science and adjacent fields to ensure the latest technology, techniques and methods are always applied.

Qualifications and experience

Bachelor’s Degree in Data Science, Computer Science, Mathematics, Statistics, Information Technology, Information Systems or a related field – (essential).
Post Graduate Degree in the above or related fields – (desired).
+6 years’ experience in a similar role, consistently leading and solving complex business and technology problems through applying sophisticated data science techniques within a fast-paced environment – (essential).
Extensive experience applying machine learning, deep learning, data mining, modelling and mathematical and/or statistical concepts and methodology to support strategic business objectives – (essential).
Expertise in SQL, Python and data science toolkits – (essential). 
Demonstrated experience in consistently leading and developing others whilst taking ownership for project outcomes – (essential).
Experience delivering project outcomes using design thinking, lean and agile principles – (essential).
Strong proficiency in MS Office 365 with advanced Excel skills – (essential).
Experience in a retail environment – (highly desired).

Key competencies and work ethic

A data expert with core technical or people leadership skills. Solves highly complex data problems to answer business questions using their expertise in scientific disciplines. Knows how to go deep to the very core of a problem and transform its essence into data that can be leveraged and scaled.
Critical thinker with strong quantitative skills – Able to collect, organise and assimilate disparate, multiple and complex pieces of data to draw sound conclusions and arrive at optimal solutions. Demonstrates an understanding of how one issue may be a part of a much larger system.
Strong technical aptitude with a passion and excitement for data, new technologies and solutions and its range of possibilities, applications and value for the business.  
High level of self-motivation and drive to meet and exceed on goals and expectations and engage and energise others to deliver on expectations. Comfortable taking decisions and dealing with a range of problem-solving challenges independently.
Leadership skills – Natural leader with the ability to easily establish trust-based relationships. Coaches and mentors others to deliver end-to-end business solutions in a collaborative and professional manner.
Detailed, organised and quality focused – Has an affinity for detail, structure and efficiency, balancing planning and execution. Is diligent and vigilantly watches over work processes, tasks and outputs to ensure accuracy while independently actioning and correcting any quality concerns.   
Strong communicator and presenter – Inspires commitment. Is able to confidently explain and simplify complex technical concepts and their real-world advantages/disadvantages to a diverse business audience. Able to compile visual reports that tells a concise and compelling story.
Collaborative partner - Works effectively across functions and as part of a multi-disciplinary team. Is collaborative and able to build sound, professional relationships with internal and external stakeholders.
Ability to work under pressure and under tight time constraints, efficiently prioritising workloads, balancing multiple and competing priorities and managing time effectively in a high-volume, fast-moving environment. Enjoys challenging work and has the proven ability to effectively adapt to and manage change.
Is curious and adaptable, finds agile and rapid ways of answering business questions and implementing solutions fast. Plays an integral role in building Shoprite’s data science muscle, constantly finding ways to leverage opportunities.

We are committed to Employment Equity when recruiting internally and externally.

Lead Data Scientist: Insights & Data Monetisation

Role Purpose

The purpose of the Lead Data Scientist role is to lead the delivery of complex data science and engineering solutions that provide business value, driving data as a competitive advantage for Shoprite. This role oversees a portfolio of data science and engineering projects, working across a multidisciplinary, agile team to lead, guide, and provide technical expertise in solving a variety of use cases. The Lead Data Scientist for this role must possess a strong engineering bias, with a focus on model and software development, systems integration, and the management of end-to-end data science solutions that scale across the enterprise. Additionally, this role includes coaching and mentoring other data scientists, fostering the growth of engineering capabilities within the team to create a high-performing, technically proficient team.

This role offers one the opportunity to operate at the cutting edge of retail data science, and resides within the ShopriteX Data & Insights Monetisation team, focused on harnessing Shoprite’s wealth of customer and transactional data to unlock insights for our supplier community, provide intelligent assortment and ranging across thousands of stores, and competitively price products to ensure our customers get the best deals possible.

Role Description

Contribute to the Development of ShopriteX’s Data Strategy: Collaborate on the development of a strategy that delivers best-in-class analytics, data science, and engineering solutions.
Collaborate with Stakeholders: Work with business stakeholders, including senior leaders, data, and software teams, to identify business requirements, model and frame business scenarios, and deliver impactful solutions that optimize business processes and decision-making.
Enable Deployment of Robust Solutions: Partner closely with data and software engineering teams to design, develop, and deploy fit-for-purpose, scalable solutions that integrate seamlessly into the company’s ecosystem.
Manage SDLC and Project Prioritization: Lead the software development lifecycle (SDLC) for data science products, prioritizing and delegating roles and responsibilities, and making trade-offs between business and technical considerations.
Develop Analytics and Engineering-Focused Products: Utilise machine learning, natural language processing, and advanced engineering principles to build and deploy products that deliver measurable business value.
Oversee Model Implementation and Integrity: Guide the data science team in defining, implementing, and monitoring models, ensuring accuracy, integrity, and robustness.
Ensure Data Quality and System Performance: Define data quality expectations and continuously monitor and track the performance of data systems, models, and their integration into broader systems.
Advanced Data Preparation and Engineering: Conduct sophisticated data preparation and engineering to ensure data is reduced, shaped, and optimized for downstream processes.
Apply Predictive and Descriptive Techniques: Utilize a comprehensive set of predictive and descriptive modeling techniques, ensuring the application is suited to achieving specific business objectives, including decision trees and association rules.
Resolve Data and Engineering Challenges: Identify and address data and system engineering challenges, proposing and implementing appropriate solutions.
Communicate and Present Analytical Findings: Present complex analytical findings and engineering results to senior stakeholders using data visualization techniques to tell compelling stories that align with enterprise goals.
Evaluate Emerging Technologies: Stay current with new and emerging technologies, developing prototypes and proof of concepts that drive innovation.
Serve as a Technical Leader and Mentor: Serve as a domain expert, sharing engineering and data science best practices with team members and cross-functional partners. Coach and mentor data scientists and engineers to foster professional development and technical expertise.
Stay Updated on Engineering and Data Science Advances: Keep up with the latest research and developments in data science, software engineering, and adjacent fields to ensure cutting-edge techniques and methods are applied.

Qualifications and Experience

Bachelor’s Degree in Engineering, Data Science, Computer Science, Mathematics, Statistics, Information Technology, Information Systems, or a related field – (essential).
Post Graduate Degree in the above or related fields – (desired).
6+ years’ experience in a similar role, consistently leading and solving complex business and technology problems through applying sophisticated data science and software engineering techniques within a fast-paced environment – (essential).
Extensive experience in software development, particularly in managing the SDLC, version control, CI/CD, and modular codebase management – (essential).
Expertise in SQL, Python, data science toolkits, and engineering practices – (essential).
Experience working with optimization algorithms and packages such as ORTools and Optuna – (desired).
Experience delivering project outcomes using design thinking, lean, and agile principles – (essential).
Experience in a retail environment – (highly desired).

Key Competencies and Work Ethic

Engineering and Data Science Expertise: A hybrid expert with deep technical leadership skills, capable of solving highly complex data science and engineering problems. Understands how to build scalable systems.
Critical and Systems Thinking: Strong ability to collect, organize, and assimilate disparate, complex data, and system components to draw sound conclusions and design optimal solutions. Demonstrates an understanding of the interconnectedness of issues within larger systems.
Technical Aptitude and Passion: A strong passion for engineering and data, with a continuous drive to explore new technologies and their applications to business challenges.
Leadership and Team Management: Natural leader with a strong track record in establishing trust-based relationships and guiding teams to deliver high-impact solutions. Coaches and mentors others in a collaborative and professional manner.
Detail-Oriented and Quality-Focused: Meticulous in planning and executing work, with a vigilant focus on accuracy, efficiency, and quality in processes, tasks, and outputs.
Effective Communicator and Presenter: Confidently explains and simplifies complex technical concepts and their real-world applications to diverse business audiences. Able to compile visual reports that convey a clear and compelling narrative.
Collaborative Partner: Works effectively across functions and within multidisciplinary teams. Builds sound professional relationships with internal and external stakeholders.
Adaptability and Curiosity: Thrives in a fast-paced, high-pressure environment. Quickly adapts to change and continuously seeks agile ways to answer business questions and implement solutions.

We are committed to Employment Equity when recruiting internally and externally.

Product Owner III

Role Purpose

We are seeking a dynamic Product Owner to join our Strategic Partnerships, New Business Development & Customer Innovation team. As part of this external, digitally focused team, you will play a pivotal role in driving customer innovation and new opportunities to fuel the Shoprite ecosystem. The team’s mission is to unlock alternative revenue streams through new strategic initiatives, partnerships and strategic investments.

In this role, you will support and lead the delivery of innovative solutions, working closely with cross functional stakeholders to identify and develop new ventures that align with our long-term growth strategy. Your focus will be on transforming ideas into tangible products, driving value creation and ensuring alignment with business objectives to grow and diversify Shoprite’s ecosystem.

The Product Owner III is a member of the agile team, responsible for defining user stories and prioritizing the team backlog to streamline the execution of program priorities while maintaining the conceptual and technical integrity of the features or components for the team. The role engages and collaborates with product management to execute the product vision, strategy and roadmap.

Role Description

• Lead the design of any new feature (“continuous exploration”) and work with business stakeholders to design the optimal user experience and assess the impact on the On Demand backend. This includes but is not limited to:

o Facilitating workshops to gather the feature’s requirements o Creating wireframes of the optimal user experience o Engaging business stakeholders to review the user experience and obtain their input and sign-off

o Working with designers to ensure the UI created by them aligns to the wireframes and feature requirements

o Documenting the impact of a user experience on data models, business logic and business rules with the various On Demand microservices (backend) affected by the change. This can include:

▪ Context diagrams

▪ System/data flows

▪ Tables summarising scenarios that impact business logic

▪ High-level system integration requirements (incl. data fields required in request and response payloads), etc.

o Reviewing integration specifications (IFS) from Functional Analysts to ensure that they address all requirements originating from the user experience

• Provide input into the refinement of the program backlog, ensuring the team is familiar with the features being brought into PI planning, collaborating with program management in the refinement of the backlog and keeping them informed of progress in achieving team PI objectives.

• Continuously refine and sequence the product backlog:

o Gather the requirements for the product and capture them in the form of a product backlog, consisting of user stories with acceptance criteria.

o Ensure all user stories are written and that each user story has acceptance criteria.

• Provide visible, transparent and clear direction, ensuring the development team is clear on priorities:

o Provide clear solution direction to the agile team.

o Apply economic decision making. o Sequence user stories based on team PI objectives.

o Balance PI objectives with local team requirements.

o Ensure team backlog readiness for next iteration.

o Include the team in backlog refinement.

• Participate in ART level events: ART sync, Product Owner Scrum of Scrums, Inspect and Adapt, PI Planning, daily stand-ups and system demos.

• Help create a release plan and track progress towards the release of a product.

• Drive mobile digital omnichannel customer engagement based on customer preference and omnichannel strategies.

• Ensure a consistent and delightful customer experience across all digital touchpoints of the Shoprite customer journey.

• Provide strategic input to customer experience improvements that help drive customer acquisition, customer retention, and conversion.

• Actively promote and advocate product features and customer-first product design.

• Adhere to and improve customer service levels across businesses and service.

• Provide integrated reporting and feedback.

• Test new features in the staging environment (user acceptance testing) to provide business signoff

• Engage at a senior level with respect to customer centric product concepts and best practices.

• Serve as a subject matter expert to guide product development.

• Coach and support junior and mid-level product owners in their development.

Qualifications and experience

• Degree in Business, IT, Engineering, Marketing or another relevant field – (essential).

• Certified Product Owner / certified SAFe Product Owner – (essential).

• +6 years’ experience in a Lead or Senior Product Owner role, with experience working in an agile team and proven success launching new and complex product features and translating business strategy and analysis into successful consumer products – (essential).

• Extensive experience collaborating across multi-disciplinary teams to deliver complex projects (essential).

• Depth of understanding and experience with analytics and big data – (essential).

• Strong commercial experience in digital led business development environments – (essential).

• Customer user and loyalty experience – (essential).

• Knowledge of legal compliance (POPIA, Electronic Information Act, etc.) – (essential).

• General marketing or retail experience – (desired).

• Exposure to the African digital market and customers – (desired).

Key competencies and work ethic (consolidated for advertising)

• Independent, motivated self-starter with a focus and determination to persevere in a challenging, fast paced environment to achieve high-quality results.

• Excellent problem-solver and analytical thinker with the ability to focus on what’s most important, balance technical constraints, maximise product value and deliver a differentiated product. Considers new solutions to increase product value while verifying the business value delivered by the product and how it aligns with the strategy.

• Strong product focus and expertise with end-to-end product optimisation – Translates market and customer feedback into strategic requirements, driving product delivery through an agile release process while leading execution across development and product management. Brings top quality expertise to manage product requirements, deliver product optimisation and introduce new tools and practices.

• Customer focused – Passionate about creating value for customers. Translates customer needs into meaningful experiences, taking a proactive approach to anticipating future customer needs.

• Business acumen – Understands company-wide KPI tree; understands company business models, goals and strategies and how they impact on commercial viability and profitability.

• Collaborative partner – Effectively leverages the collective intelligence of the team; reaches objectively good negotiation results while maintaining collaborative relationships. Models the company values.

• Stakeholder engagement skills – Anticipates and aligns stakeholder needs across business areas.

Communicates and aligns the vision and strategy across product and technology teams; engages with stakeholders on the product development process and product management mindset.

• Leadership and influencing skills – Empower and inspires others to deliver their best; identifies conflicts or roadblocks quickly and resolves them independently; creates an atmosphere of enthusiasm and commitment; coaches and supports junior and mid-level product owners in their development.

• Communication skills – Strong communication and moderation skills; writes thought-leadership communications; comfortable preparing and giving presentations to large, senior audiences.

• Is curious and adaptable, finds agile and rapid ways of implementing innovative solutions fast. High degree of comfort with ongoing technological and organisational change.

We are committed to Employment Equity when recruiting internally and externally.

Technical Specialist: Systems Engineer I

Role Purpose

This role provides essential support and technical assistance to help maintain the functionality and reliability of hardware and systems software. This role involves aiding in the installation, testing, and troubleshooting of various technologies. This role collaborates with senior team members to diagnose issues, perform repairs, upgrade systems, and maintain both externally and internally sourced hardware and software solutions, such as operating systems, data management products, office automation tools, embedded systems, and other utility software. This role plays an important part in improving system performance and supporting the overall technology infrastructure of the organisation.

Role Description

• Adhere to Service Level requirements while installing, maintaining, and supporting the organisation’s systems hardware, software, and peripherals.

• Align to organisational processes, policies, and procedures to deliver timely, high-quality secondlevel support services.

• Provide status reporting and issue management to ensure transparency and accountability across the support function.

• Conduct analysis to design networks that optimise the workflow of business applications effectively.

• Manage risks related to network and communication operations, ensuring operational integrity and reliability.

• Ensure continuity across integration projects through strict standards enforcement.

• Align technology solutions with business strategies to support overall organisational goals.

• Document and maintain network, hardware, and system software support policies and procedures, ensuring all daily activities, tasks, and system status information are readily available for standard reporting processes.

• Initiate any actions required to maintain or improve service levels within the organisation.

• Advise on the communications requirements of installed and planned networked information systems, including security features and performance targets.

• Investigate and analyse serious faults, implementing solutions to rectify issues.

• Apply analytical ability to examine technical data, determining effective solutions for complex system requirements.

• Execute control and management of system hardware and software configurations, including the installation and upgrading of servers and application tools while ensuring version control procedures are observed.

• Utilise supplier and user documentation to maintain accurate system configurations and user resources.

• Escalate issues when necessary to ensure minimal disruption to operations.

• Support and manage vendors to maintain cutting-edge knowledge of emerging technologies and enhance the organisation’s image as a leader in technological innovation.

Qualifications and experience

• Degree or Diploma in Computer Science or Information Systems – (essential)

• +2 Years experience in IT network / system engineering

• Has good knowledge of the ICT products and services to be supported.

• Has wide and detailed knowledge of ICT.

• Demonstrates good communication skills with an aptitude for dealing with users, colleagues and suppliers, and takes an analytical approach to problem solving.

• Has good knowledge and understanding of ICT concepts and practice, coupled with practical knowledge of problem management and the principles and processes of implementing and delivering ICT services.

Key competencies and work ethic:

• Technical aptitude with a passion and excitement for engineering systems, new technologies and solutions and its range of possibilities, applications, and value for the business.

• Excellent problem-solving skills – Able to collect, organise and assimilate disparate, multiple pieces of information to draw sound conclusions and arrive at optimal solutions. Demonstrates an understanding of how one issue may be a part of a much larger system.

• High level of self-motivation and drive to meet and exceed on goals and expectations and engage and energise others to deliver on expectations. Comfortable taking decisions and dealing with a range of problem-solving challenges independently.

• Detailed, organised and quality focused – Has an affinity for detail, structure and efficiency, balancing planning and execution. Is diligent and vigilantly watches over work processes, tasks and outputs to ensure accuracy while independently actioning and correcting any quality concerns.

• Excellent communication skills – excellent written and verbal communication skills. Is able to confidently explain and simplify technical concepts and their real-world advantages/disadvantages to a diverse business audience.

• Collaborative partner – Works effectively across functions and as part of a multi-disciplinary team. Is collaborative and able to build sound, professional relationships with internal and external stakeholders.

• Ability to work under pressure and under tight time constraints, efficiently prioritising workloads, balancing multiple and competing priorities and managing time effectively in a high-volume, fast-moving environment. Enjoys challenging work and has the proven ability to effectively adapt to and manage change.

• Is curious and adaptable, finds agile and rapid ways of answering business questions and implementing solutions fast

We are committed to Employment Equity when recruiting internally and externally.

Customer Service Centre Agent

Role Purpose

The purpose of the Customer Service Centre Agent role is to support all inbound and outbound customer interactions for all supported contact centre channels in a friendly, knowledgeable, and professional manner. To promote a positive image of the company through telephonic and email interaction whilst solving problems.

Role Description

Support customer interactions across various channels (including voice, email, chat, social media,)
Answer and resolve customer interactions timeously to drive a First Contact Resolution (FCR) culture, by being knowledgeable and able to troubleshoot effectively.
Remain knowledgeable of performance requirements, brands, products, programmes and process documentation
Ensure necessary systems are updated accordingly
Provide accurate, valid, and complete information to customers
Ensure all Service Level Agreements are adhered to and strive to meet set KPI targets
Take the necessary steps to drive up customer retention
Ensure all set Shoprite standards, policies and procedures are followed
Proactively seek ways to continuously improve the customer experience
Identify and escalate potential system and process improvements with the aim to enhance the customer’s journey.
Escalate complaints

Qualifications and Experience

Grade 12 / Matric – essential
+3 years in a Customer Service environment in a similar role in a similar role, with the ability, knowledge and skills in providing excellent customer service support – (essential).
Proficient in Microsoft O365 with a focus on applicable tools to execute areas of function – (essential).
Click here to apply!

We are committed to Employment Equity when recruiting internally and externally.

Click here to apply

We wish you all the best with your applications

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