MTN Vacancies

To apply, click on the link at the end of the posts and all the best with your applications.

Contractor – Regulatory Affairs

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Job Description

Applicants welcome from the following Francophone regions: Central African Republic, Cameroon, Chad, and Ivory Coast

Mission/ Core purpose of the Job

The Contractor – Regulatory Affairs will provide support to Bayobab in driving the East to West expansion project. This role is a 1-year Contract. 

The Contractor – Regulatory Affairs in particular will support in the following areas: 

• Developing and executing the regulatory engagement strategy in our francophone E2W markets to ensure successful business establishment and license applications. 
• Handling documents and correspondence in French and ensuring efficient business translations. 
• Draft and review regulatory applications and memoranda 
• Assisting with external regulatory stakeholder management in our targeted Francophone markets.

Responsibilities

Key Performance Areas: 
Core, essential responsibilities / outputs of the position (KPA’s)

The Contractor – Regulatory Affairs will be accountable to achieve the following objectives:

• Review, draft and negotiate regulatory applications and memoranda and provide support with translation of documents and correspondence in English and French language. 
• Provide support in development of the regulatory engagement strategy for various target markets to ensure successful license applications. 
• Support in the identification and management of regulatory risks across all markets in which Bayobab operates and its target markets
• Assist with internal and external regulatory stakeholder management in Anglophone and Francophone markets
• Work closely with Group and Opco regulatory and related departments
• Provide support with the management and monitoring of corporate governance rules as per legislative universe
• Maintain regulatory reports including any required Group reporting. 
• Build and maintain relationships with key stakeholders and support lobby efforts with the relevant stakeholders

Qualifications

Job Requirements 
(Education, Experience and Competencies)

Education:

• Bachelor of Law (LLB) or other recognized law degree
• Admittance to a bar council
• Fluency in both English and French is essential  

Experience:

• Minimum 5 years’ experience in Regulatory Compliance and Regulatory engagement across the African Continent in a telecommunications, technology or digital focus company. 
• Worked across diverse cultures and geographies
• Experience in telecommunications environment

Competencies:

• Familiarity with pan African laws and regulations
• A working knowledge of business practices and working knowledge of IT tools for business 
• Effective oral and written communications – Team Player – Attention to detail

Manager – MoMo Pay Informal

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Job Description

Job Title: Manager – MoMo Pay Informal

Reporting to: Senior Manager – MoMo Pay

Division – Commercial Operations

Mission/ Core purpose of the Job 

Deliver the overall management of the digital Retail payments ecosystem for the Informal segment. 

Responsibilities

Main Job Functions:

• Manage the MoMo payments roadmap for informal segment.
• Manage relationships with internal partners and third parties to scale the Informal Merchants growth opportunity.
• Manage the end-to-end design of the informal Merchants value propositions to ensure alignment to target customer expectations.
• Work with internal and external stakeholders to deliver effective campaigns and promotions to drive business growth objectives.
• Deliver effective key processes (e.g. onboarding, Liquidation etc.) to scale informal merchant base per set targets and SLA agreements.
• Liaise with Customer interfacing teams to resolve Informal Merchant complaints and put in place a framework for continuous improvement of the Informal Merchant proposition.
• Work with internal stakeholders to monitor performance of existing products; cost effectiveness to drive healthy contributory margins & pricing to ensure product/ service uptake and profitability. Utilise data driven approach to deliver product, sector and insights and short to medium term plans.

Qualifications

Education:

• A bachelor’s degree or equivalent 
• Proficient with MS Office application especially Excel and Power Point
• Relevant Certifications

Experience:

• At least 3 years’ experience in Sales, Marketing, Customer experience or related business function
• Prior experience in the Payment system organisation will be an added advantage.

Skill and Physical Competencies

• Strong analytical skills 
• Creative and Observant 
• Ability to meet deadlines.
• Can take initiative Work experience across diverse cultures and geographies.

Behavioural Qualities

• Self-motivated
• Decisive
• Independent but a Team Player
•  Customer oriented
• Alert to environment changes and trends
• Good aptitude and adaptable
• Must have attention to detail

NB: Presentation of false academic documents and certification will lead to criminal prosecution. Any form of canvassing will lead to automatic disqualification. Should you not hear from us within fourteen (14) days from the closing date of this advertisement, you may consider your application to be unsuccessful.

Female candidates are strongly encouraged to apply.

Coordinator – Advertising and Content Design. Marketing

Want to know more about us? We’ve got you! Please scroll to the end of the section to get to know us better.

Job Description

We at MTN Cameroon are a purpose and value-led organization.

At MTN Cameroon we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals. 

Our values dubbed, LIVE Y’ello, are the cornerstone of our culture.

Lead with Care

Can-do with Integrity

Collaborate with Agility

Serve with Respect

Act with Inclusion

Governance 

Operational, Tactical and Strategic Meetings

• Provide input in strategic meetings when required
• Provide input into the preparation of proposal on change initiatives, policies, and procedures
• Build performance metric dashboards prepared on various performance metrics

Escalations

• Manage and resolve escalations that have impact on critical path of service delivery
• Escalate issues that will result in significant time, scope, employee/customer or cost impact if not resolved

Function Tactical

• Provide input into all projects initiated 
• Identify and document key risks, issues and dependencies and set mitigation actions
• Prepare documentation required for sign-off / making decisions regarding tactical changes

Performance

• Monitor performance against agreed KPIs and their compliance to SLAs and reverse SLAs
• Ensure execution in alignment with divisional strategy
• Continuous performance monitoring and adjust strategy and actions to deliver targets

Reporting

• Report on a periodic basis relating to progress made within the function and in accordance with the measurement metrics set by the organization

Report on an ad hoc basis on specific projects, as required

Responsibilities

Strategy Development and Implementation

• Provide reports and analysis to support and contribute to the development of the functional strategy in line with the overarching business goals
• Assist the with accurate and timely reporting to enable the regular review of the functional strategy, roadmap, and performance to ensure its alignment with the changing dynamics of the internal and external ecosystem

Operational Delivery

• Integrate content strategy with overall brand messaging and business goals, ensuring consistency and alignment across all marketing initiatives
• Curate relevant and engaging content tailored to the unique characteristics of audiences ensuring it addresses their specific interests and needs
• Play a key role in campaign development and media planning, ensuring the creation, coordination, and optimization of advertising strategies across various digital and social media platforms to maximize reach and engagement
• Coordinate the entire lifecycle of campaigns from inception to go-to-market, ensuring seamless planning, execution, and optimization across all digital and social media platforms
• Serve as the central liaison between the business requestor and the agency to ensure the development and execution of relevant and impactful campaigns
• Work closely with marketing teams to define, develop and continuously refine a comprehensive content strategy that aligns with MTN Cameroon’s marketing objectives strategically integrated with broader marketing goals, fostering brand consistency effectively engaging target audiences
• Develop detailed personas to gain a deep understanding of the specific needs, challenges, and preferences of different target audiences, use insights to tailor content strategies and ensure that messaging resonates effectively with each audience segments
• Partner with data teams and other relevant stakeholders to identify and define B2B customer segments to enhance targeted marketing efforts
• Thoroughly proofread and edit content to ensure accuracy, clarity, and alignment with brand guidelines before publishing
• Design and implement personalized content experiences through advanced personalization frameworks driving customer engagement and market effectiveness
• Act as a trusted advisor, providing inputs to Digital, Social Media and marketing teams to implement and optimize dynamic content strategies across various marketing channels, including websites, emails, and social media platforms
• Conduct A/B testing to iteratively refine and improve the effectiveness of personalized content strategies 
• Under the guidance of Senior Specialist- Advertising & Media, analyze customer data, conduct behaviour analysis, leverage advanced AI-driven insights to derive actionable performance insights and optimize content strategies to enhance audience engagement and campaign effectiveness
• Manage the content calendars, ensuring alignment and consistency across all platforms, to uphold a cohesive and unified brand presence
• Track consumer and content analytics, compile comprehensive reports and presentations and share with relevant senior stakeholders
• Stay abreast on industry trends, innovations, and advancements in technology to ensure curated content remains cutting-edge

Qualifications

Education:

• Minimum of 3-year degree/diploma in literature, journalism, marketing, Communication or Management

Experience:

• A minimum of three years of experience in content creation, marketing, communications, or similar
• At least 2 years communication strategy, copy writing, advertising development, managing relationship and executing communication campaigns with suppliers (Printers, Production houses, Media)
• Deep knowledge of various content platforms such as social media, blogs, and print media
• Familiarity with content management systems such as WordPress etc.
• Hands-on experience of content and layout design tools such as Adobe InCopy
• Knowledge of full web content production lifecycle, including scoping out content requirements, production, testing and ongoing management/refinement
• Deep understanding of in Telecoms – CSM/Fixed line/Internet and Data business
• Experience in point of sales communication will be preferable
• Strong understanding of content practices such as Search Engine Optimization (SEO), Social Media Optimization (SMO), and Pay-per-click (PPC) etc.
• Excellent written and verbal communication skills
• Experience of /exposure to on-line Advertising

Competencies

Functional Knowledge: 

• Data Analytics and Interpretation
• Personalization Tools and Platforms 
• AI and Machine Learning Integration 
• Content Management Systems (CMS) 
• A/B Testing and Optimization 
• Data Privacy and Compliance 
• Basic coding skills (such as HTML, CSS, and JavaScript)
• Dynamic Content Implementation 
• Customer Data Management 
• Cybersecurity Awareness
• Cross-Channel Integration
• Predictive Analytics
• API Integration 

Skills:

• Business Acumen 
• Analytics and Interpretation
• Strategic Thinking 
• Organizational Agility 
• Digital mind-set
• Dealing with ambiguity and complexity
• Decision Making
• Conflict Management
• Negotiation
• Financial and Numerical 
• Culture & Change Champion
• Project Management
• People Management

Behavioral Qualities:

• Adaptable
• Complete candour
• Culturally aware 
• Emotional Maturity
• Innovation
• Relationship Builder 
• Results Achiever 
• Operationally Astute 
• Integrity
• Team Player

About Us

MTN Group Limited is a South African multinational mobile telecommunications company, operating in many African, European and Asian countries. Its head office is in Johannesburg. MTN recorded 232.6 million subscribers, making it the eighth largest mobile network operator in the world, and the largest in Africa. 

With more than 17510 professionals, working in over 20 countries around the world.

MTN recruiters are always searching for brilliant candidates with an entrepreneurial spirit, looking for a work culture where innovation is the goal, hard work is expected, and creativity is rewarded. MTN employees enjoy competitive salaries, excellent health benefits, and a network of like-minded co-workers that drive innovation across the entire telecommunication industry.

About the Team

The Human Resources team partners with all aspects of the organization, driving success through the effective and innovative management of people for both current and future business needs.

Key roles that the Human Resources team performs:

• Executive Role: Specialists in all aspects of people management. High-level input at a strategic level into all key business decisions.
• Audit Role: Ensures all areas of the organization are compliant with legal requirements AND best practice employment policies and procedures.
• Facilitator Role: Close partnership to support, advise and extend the ability of all areas of the organization to meet their objectives through the implementation of highly effective employment practices in areas such as Talent Acquisition, Learning and Development, Reward systems, Performance Management, Health and Wellbeing.
• Consultancy Role: Provide expert advice to the organization and it’s managers on any aspect of workforce management and employee relations and performance.
• Service Role: Ensure the organization is fully aware of and is equipped to deal with developments impacting employment matters, such as changes in legislation, changes in the characteristics of the labor market.

Engineer – Enterprise System Monitoring

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Job Description

This role is responsible for implementation, deployment, and support of systems enabling the monitoring of infrastructure and applications based upon Microsoft, Linux, Unix and other technologies.

Context: (Global influences, environmental / industry demands, organisational mission, etc.)
•    The stability of systems is directly related to MTN’s image. A loss of stability could potentially result in significant revenue loss.
•    Over 7000 users make use of the systems.
•    The installation and upgrades of equipment is a carefully planned operation and it is imperative that migrations of systems are transparent to the business.
•    A number of projects must be prioritised and managed in the IS Infrastructure Planning discipline and implementations must be done within defined timelines and must be transparent to the business.
•    The MTN business is dependent on the IT systems, therefore all MTN’s IT related systems must be robust, scalable and optimally functioning support the MTN business.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)
Key Tasks: Indicates those KPA’s that are essential to the position itself. These are normally specific to the incumbent, the job, and the function. Excludes role and leadership / management.

•    Responsible for the overall coordination of the ESM Team and for liaison between the different IS Operational support teams. 
•    Coordinating team activities and ensuring efficient implementation of all tasks.
•    Responsible for preparation and submission of reports, including ensuring the quality and completeness of reports.
•    Assist with the design of the monitoring systems
•    Implement the indicators for monitoring and assessing the quality of outputs and activities
•    Manage the MTN SA IS Ticket Logging System/s
•    Manage the MTN SA Enterprise Systems Monitoring Infrastructure and Applications

Role Dependencies:  Does not refer to the various “roles” that the incumbent has to assume in the conducting of the duties. Instead, this
would be additional complexity that should not be inherent in this job, but the incumbent has responsibility for. 
Example HR Managers having to manage an IT function.

•    Participate in Technical Forums
•    Participate in Architecture workgroups.
•    Assist with the development of the I.S. strategy and Tactical plans.
•    Ensure the implementation of IS infrastructure design
•    Provide input to IS Infrastructure systems OPEX and CAPEX budgets
•    Planning and implementation of new sites in RSA and Africa

Lateral Dimensions: These indicate the areas where the individuals could contribute uniquely in addition to the indicated duties, as well as how they could be affected by others or circumstances not necessarily under their control.
Creativities (improvement/innovation inherent)  Indicates the potential for improvement and / or innovation inherent in a position.
•    Streamlining of operational procedures and processes
•    Liaise with BG’s, IS Groups, Level 3/4 Management, Vendors and Industry analysts
•    Increase productivity by optimized resources and systems

Vulnerabilities (control span) Refers to the latent difficulties, or things that could potentially go wrong that affect a specific position. Such vulnerabilities may / may not be under the control of the incumbent. Direct implication or first level of impact.
•    System interdependencies e.g.: Applications, Network, Enterprise servers, etc.
•    External service provider support as well as operational dependencies
•    Operating on live systems where a mistake could result in severe financial impact to the company within an extremely short time
•    Control and manage down variable operation costs

Collaboration:  Refers to formal and informal relationships
Responsibility towards:
Matrix reports: Influence and work with senior technical professionals in developing infrastructure design and strategies. May lead cross functional and divisional teams.
Key customers : All functions within the IS division and shared technical support areas within the business.
Key suppliers : Supplier representatives from key vendors to handle technical specifications.
Other Relations – IBM.
Discretionary Space: The degree to which individuals are allowed to exercise independent thought and judgement.
Independent thought and Judgment: Relates to the decision-making constraints place upon a position or conversely, the degree of Freedom in decision-making.
•    Can make recommendations to changes due for the working environment that will have a positive effect on systems availability, performance and customer satisfaction.

Authorities:  Financial and other decision making authorities, e.g. engaging contracts with suppliers.

 
 

Responsibilities

Minimum Requirements  – minimum necessary, and not the ideal / preferred should be included.
Global Education Standards (10)
•    Matric 
•    Minimum 3 year degree/diploma (IS qualification)
•    CA Certification / MCSE
•    Fluent in English

Global Experience Standards (10)
     Minimum of 3 years’ experience working with, managing and troubleshooting ; with experience in supervising others
•    Large scale enterprise monitoring environments spread globally
•    Midrange and Enterprise Server hardware and software monitoring
•    Midrange and Enterprise Storage hardware and software monitoring 
    Very good experience working with systems monitoring procedures and preparing monitoring operating procedures relating to Enterprise Systems Monitoring.
    At least 6 years’ experience in system administration on the CA Unicenter Platform
    Experience with deploying and managing Windows, Linux, Unix Operating Systems and Applications
    Experience working in a medium  organization

Training:
MCSE 
CA USD / NSM

Competencies
Knowledge:
Head – Big Picture Focus (10)
•    Analytical Thinker –   Manages the alignment and execution of tactical activities
•    Problem Solver  –  Assists in solving business challenges but looks to others for advice and guidance
•    Operational Value Creator –  Executes on innovative commercial practices and identifies areas for continuous improvement

Heart – Emotionally Intelligent (20)
•    Culture and Change Champion –  Role models ethical practices by living the MTN values and vital behaviours for others to follow
•    Supportive People Manager – Is self-aware and supports team capability development through opportunity creation for realising potential
•    Relationship Manager  –  Builds relationships with customers and teams to uphold the MTN brand

Hands – Results Focused (50)
•    Results Achiever  –  Drives team objectives and contributes to sustainability of results
•    Operationally Astute –  Clarifies priorities, plans, organizes and co-ordinates the work of others  

Skills / physical competencies:
o    Strong interpersonal skills and liaison competence
o    Customer Orientation
o    Facilitation skills (for JAD sessions)
o    Good presentation skills
o    Strong Written Communication Competence
o    Internal Actualisation Competence ( the capacity to take decisions of one’s own accord, to perform, to achieve)
o    Strong organizational skills
o    Good time management skills
o    Innovative 
o    Listening Competence

Behavioural qualities:
o    Display integrity and simplicity of values
o    Be innovative
o    Resourceful
o    Be a strong team player
o    Ability to work closely with other team leaders, project leaders, project managers and managers
o    Self-motivated
o    Ability to work under pressure
o    Flexible thought application
o    Accurate and timeous reporting
o    Initiative
o    Perseverance
o    Ability to adapt to changing requirements of Business, customers and staff members
 
General working conditions/ Inherent requirements/ Tools of trade (e.g. shift work, drivers license (code), vehicle (make) specific tools (e.g. dial in facility, special cell phone, etc), special clothing, environmental requirements, etc.)
Please be specific when listing conditions, requirements, tools of trade and use of motor vehicle/ travel allowances.
o    Dial up connectivity
o    Laptop
o    Cell phone
o    Access to new product, development and applications software
o    Standby and call-out
o    Weekend work over system project implementation and optimization periods
o    Prepared to work long hours
o    Travel with private vehicle between MTN sites and for call out purposes

KPA Quality Standards/ Measures (KPI’S for job)
•    Expedited problem resolution and report on all out of line situations
•    Throughput & response times in environments.
•    Professional relationships maintained
•    Compliance and adherence to MTN standards, procedures and processes
•    Adherence to SLA’s (encompasses reliability, availability and serviceability of systems)

About Us

We are a purpose and value-led organization.

At MTN, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, everyday. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!

About the Team

The Human Resources team partners with all aspects of the organization, driving success through the effective and innovative management of people for both current and future business needs.

Key roles that the Human Resources team performs:

• Executive Role: Specialists in all aspects of people management. High-level input at a strategic level into all key business decisions.
• Audit Role: Ensures all areas of the organization are compliant with legal requirements AND best practice employment policies and procedures.
• Facilitator Role: Close partnership to support, advise and extend the ability of all areas of the organization to meet their objectives through the implementation of highly effective employment practices in areas such as Talent Acquisition, Learning and Development, Reward systems, Performance Management, Health and Wellbeing.
• Consultancy Role: Provide expert advice to the organization and it’s managers on any aspect of workforce management and employee relations and performance.
• Service Role: Ensure the organization is fully aware of and is equipped to deal with developments impacting employment matters, such as changes in legislation, changes in the characteristics of the labor market.

Service Center Advisor

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Job Description

Main Purpose:

Provide support in the delivery of excellent customer service in the assigned Service Centre / branch / store.

MTN Uganda Limited is an equal opportunity employer and is seeking to recruit a competent individual to fill the following position.

Job Title: Service Centre Advisors (Locations : Nansana, Luwero)

Reports to: Supervisor – Service Centre

No. of Vacancies: 1

Main Job Functions:

• Drive excellent customer service in the Service Centre 
• Assist the Service Centre Manger in the overall management of the Service Centre through dual control implementation & daily operations
• Handle customer problems, queries, complaints and requests
• Educate customers on products and services
• Escalate customer issues for speedy resolution
• Support companywide business initiatives at the branch
• Ensure Service Centre standards are maintained at all times according to the blue print
• Supervise third party teams
• Support the Service Centre Supervisor in all operational activities in the store

Education:

• Bachelor’s degree in business administration, Social Sciences or any other relevant field.

Experience:

• A minimum of one year experience in a service environment 
• Good knowledge of sales and retail Industry trends, best practice retail and service principles.

Knowledge, Skills & Abilities:

• Customer Experience
• Sales acumen
• Service delivery
• Data Savvy
• Knowledge in MTN products and Services
• Project Management
• Learning Agility
• Readiness to work with little supervision.
• Customer focused.
• Team Player
• Follow through skills
• Customer centricity / Accommodative
• Excellent Communication skills
• Strong interpersonal skills

ABOUT US

We at MTN Uganda are a purpose and value-led organization!

At MTN Uganda, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, everyday. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!

Female Applicants are strongly encouraged to Apply!

Note: In compliance to the Data Protection & Privacy Laws of Uganda, MTN Uganda will use your applicationdocuments for purposes for which they were intended for.

Engineer

Want to know more about us? We’ve got you! Please scroll to the end of the section to get to know us better.

Job Description

Mission/ Core purpose of the Job
•    The core purpose/mission of this job is to create workable system wide network solution architectures and designs for the mobile services meeting business and technical requirements.
•    This is particular to all Charging (Real-time, Retail and Wholesale), VAS, CRM, Self Service, Portal, Call Centre and Business information systems solutions
•    One must work on the development of products and perform capacity planning of services in line with business requirements and budgetary priorities within Service Delivery Area
•    One defines, plans, architects and implements requirements with vendors and MTN Operations for various systems

Responsibilities

Context
•    The IS area has to deal with the rapid advancement of systems and technology on within the following areas
•    OSS (Operational support systems)
•    BSS (Business support systems) layers
•    Various Network platforms enabling many Billing, VAS and ISP network functions
•    Deal with and environment that is highly regulated and legislated
•    Deal with the consequences of operating in highly specialised environment where there is often a dire skills shortage
•    IT environments with the Telecommunication industry do not tolerate the stoppages, breakdowns and low level of service
•    Vendors/suppliers are inconsistent and have different methods of working which makes applying consistent rules of engagement a challenge
•    Technical support and escalation often need to be ‘out of the country’ – with time lags for resolving critical issues
•    When major issues/incidents arise on systems one will need to assist Operations in a “hands-on” fashion

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)                                                                             
Governance
•    Follow all corporate governance procedures in place
•    Ensure that changes to the current environment are properly documented and tested before promoting into production. Post production changes should be documented and managed.
•    Support the prioritisation process to drive prioritisation of requirements and initiatives in functional areas to ensure timeous delivery of requirements
•    Support Revenue Assurance functions to understand issues and resolve any revenue issues or leakage
•    Create visibility of changes to core systems, data and products by informing the organisation of changes
•    Support assessment of Portfolio maturity on an annual basis
•    Influence and implement aspects of data security policies
•    Support the creation of critical Policies, Processes or Procedure such that Business risk is managed which also ensures that any ISO certifications can be maintained and ensure that they are being utilised in day to day operations

Tactical Planning and Operations
•    Provide system consultation for all applications related projects so that decisions can be made as to the most appropriate delivery methodology
•    Ensure the existence of proof of concept environments to assist with requirements definitions
•    Ensure delivery of (authorised) projects according to the prioritised project list
•    Ensure the one performs the necessary analysis, design, modelling and documentation tasks necessary to pass MTN IS governance forums
•    Ensure that vendors (whether they do development or system configuration) are correctly driven and that in-house business and resultant functional logic is maintained within MTN through the supply of fully fledged and detailed specifications and ensure that vendors are driven to fulfil these and supply a an end result that meets any IS quality standards
•    Ensure professional system documentation is up to date at all times
•    Ensure that any common business rules, metrics and measures set in IS are followed

Internal Processes
Full system co-ownership
•    Planning and Operational areas need to function as a cohesive unit
•    Working relationships with Operational area must include:
o    Discussing status of projects
o    Discussing new projects on the horizon
o    Discussing system issues that may or may not require planning analysis
o    Ensuring that Operations is involved in a project every step of the way, such that they can prepare for ATP work and any roll-out activities
o    Provide Operations the opportunity to provide ideas on system evolution from the perspective of maintaining platforms on a day to day basis
o    Perform ATPs with Operations and vendors
o    Help test system functioning through the application of custom scripts

Common area for capturing and updating of Project Info
•    Make sure that updates to project information is done in a centralised manner such that the following is always up to date:
o    Scope Summaries
o    Project Status
o    Risks and Issues
o    Fully unpacked Scope and Taxonomy
o    Costs
o    Project Chronology

Delivery of Internal Business as Usual Projects
•    Continually identify the following in your area
o    Capacity Upgrades that are required due to Network Traffic
o    Software Upgrades required to ensure adherence to maintenance agreements
o    Aspects of a system that have not been performing optimally that require changes to architecture
o    Hardware that is reaching end of life and requires replacement
•    These constitute all BAU project work that needs to take place in any given year and need to be executed on time and on budget

Skill Tracking incl Self Learning
•    Make sure that you demonstrate effort to develop your own skills which helps with your career by
o    Making sure that you are going on as many courses a year and are reviewing your development with Line Management
o    Making use of any CBT training that the Company offers
•    Demonstrate self-motivation such new skills are gained “on the job” which don’t always require course work. This demonstrates self-learning ability
•    Keep track of:
o    Courses you have done
o    Development you believe you need
o    Skills have been self-taught
o    Extra studies of professional bodies
•    Using what you keep track of and also rate yourself and further knowledge you believe you need to gain
o    This enables Line Management to better guide developmental needs through a more complete perspective of skills and needs

System Ownership
•    One is allocated a set of systems for which you have the primary responsibility and a set of systems for you have a secondary responsibility
•    Although a lot of project focus would be on primary systems one is required to do project work on secondary systems to ensure balance and continuity
•    Any system within the Service Delivery space can be allocated and one will be expected to take up many new challenges

Core Planning Functions
Living System Logical Architecture Documentation
•    Each system required documentation used to convey the full logical architecture of a system with all use cases and functional logic within
•    This must be the first port of call when wanting to convey a new requirement or a change to the vendor
•    With these documents, the creation of an FRS (Functional Requirements Specification) is quick as the full functioning is already mapped out avoiding any need to reverse engineer
•    The success of this document is determined by whether an alternative vendor could use it to reproduce a systems functioning with least 95% level of accuracy
•    Make sure these are updated at the completion of every project

Living System Snapshot, Roadmap and Project History Documentation
•    Each system requires a document that is updated on a quarterly basis which must cover
o    The capacity of the system (licenses and hardware)
o    The current and historical utilisation of the system (traffic)
o    Functional overview of the system
o    History on projects which incurred changes to the system
o    A Roadmap including:
    Business as usual projects (BAU)
    Proposals to Business

Requirement Analysis and the supply of Functional Specifications to vendors
•    One needs to play active role in requirements analysis. This means providing comprehensive input on:
o    Business Requirement Definitions
o    Marketing Plans
o    Marketing Road-maps
o    Marketing Strategy
o    Core Network Strategy
o    BAU requirements as identified for each system
o    End to End Solution Architecture Requirements
•    And from any final set of requirements a Functional Requirement must be created which serves to:
o    Impart an understanding of the problem space
o    Provide the business and product objectives of the project
o    Give an understanding of where the product and target system are in the context of fulfilling the business objectives
o    Provide detailed and specific instruction to the reader in terms of what the target system or component thereof is required to achieve
o    Provide an understanding of the environmental and business constraints in achieving a solution to the requirements
o    Provide documentation creation and update requirements for the project

Capacity planning for special events or increasing traffic volumes
•    Planning of a systems footprint, licensing and utilisation must take place. This includes:
o    Software Upgrades on platforms
o    Hardware replacements or forklifts
o    New hardware
o    Licensing upgrades
•    This also includes providing details on topology changes, managing site preparation and working with other areas on Core and IP network integration and design

Innovation and Proof of Concept work
•    In any environment one is required to demonstrate possibilities to Business. This usually takes place through what is known as a Proof of Concept (PoC) and can be in one of two forms:
o    Those where a full functional requirement is created for a vendor to provide all aspects to the PoC
o    Using ones multi-skilling in order to demonstrate features which often requires the need to write scripts and/or small ad-hoc applications in order to perform such a demonstrations quickly and therefore at the lowest cost

System Reporting and E2E testing
•    There has to be a focus on Systems relating to driving
o    Subscriber Experience testing
o    System utilisation reporting
•    This requires:
o    Deep system knowledge
o    Database and report writing skills
o    Scripting and general development/coding skills

Incident and Event Reporting
•    Each year there is at least 1 event (Festive Season) that needs to be planned for and constitutes:
o    A Capacity and mitigation plan prior to the event
o    A Post event report on the traffic experienced and any learnings from issues that arose during the event
•    Each year any system would have a few major incidents that would happen and Operational areas require assistance on assembling these
Financial
Vendor Relations, Leverage and Quarterly reporting
•    Meet with vendors as least twice a year
•    Convey problem areas to vendors and request action plans
•    Ensure that vendors supply quarterly reports on system health and utilisation and anything else as per contract
•    Ensure that assistance is provided to obtain maximum value for minimum cost from vendors

Budget assistance and tracking
•    The Living System Blueprint, Topology, Utilisation, Roadmap and Project History” for each system is to contain a roadmap of projects requiring funding
•    Spend must be kept which includes tracking of the following:
o    Breakdown of spend (tangible and intangible software, licenses and hardware)
o    Project numbers
o    Requisition numbers
o    PO numbers
o    Invoice numbers
•    All funding must be capitalised within the targets set by MTN

Customer
Delivery of Business projects
•    The primary objectives is to deliver on requirements set by the business and make sure that changes needed on platforms owned take place on time and within budget
•    In addition all changes must be of a high quality such that bugs are kept to a minimum to ensure smooth testing cycles

System/Project hand-overs to Operational areas
•    Ensure that all systems (or set of systems) are properly documented for Operations by the vendor
o    Documents include:  Installation & Operations Guides, 3rd Party Interface Control Documents as well as  ATPs (Acceptance Test Procedures)
•    Supply Living System Logical Architecture and Living System Snapshot, Roadmap and Project History Documentation created from planning activities
•    Work with Operations to perform the ATP together with the vendor
o    Assist with any automation of ATP procedures by writing scripts
•    Assist with any script writing to put in place End to End test procedures
•    Ensure that System utilisation reports are in place

Supervisory / Leadership / Managerial Complexity
•    In all matters and decisions to seek consensus with, and contributions from, as wide a group of stakeholders as possible
•    Ensure that Customer and project issues are identified timeously, documented, resolved and communicated
•    Monitor vendor performance and hold regular meetings to go through all issues. Healthy vendor relationships must be maintained at all times
•    Knowledge sharing with other team members
o    Knowledge sharing is key to the success of the CIO team and helps with the growth of all individuals and must take place at all times
o    Knowledge hoarding of any kind is discouraged and one must strive to openly share knowledge in a centralised and easily accessible fashion
o    One must constantly engaging fellow team members in whiteboard sessions (not only in the confines of a project but to hand over any interesting knowledge that has been gained)

Role Complexity
•    This role constantly requires the incumbent to perform duties that are outside the “traditional” Technical role.
•    Additional complexity is required from this role that is not usually inherent in such a position.
•    In order to be an effective planner one must have a good mix of skills relating to basic scripting, SQL, Databases (and Report writing), IP, Hardware skills and various other ICT skills and should be actively using this skill set on a daily basis

Lateral Dimensions: These indicate the areas where the individuals could contribute uniquely in addition to the indicated duties, as well as how they could be affected by others or circumstances not necessarily under their control.                                                                             
Creativities (improvement/innovation inherent)
•    Analyse information obtained and disseminate to relevant areas of the business in a value-adding way.
•    Continuously review system performance and recommend creative ways to enhance performance
•    Explore creative and innovative ways to make changes to meeting an ever adapting business in order to increase efficiency and effectiveness of the organisation
•    Recommend new, innovative solutions to enhance MTN performance
•    Unlimited access to technologies allows great growth and is only limited by knowledge saturation levels.

Vulnerabilities (control span)
•    Due to the interdependence on other areas of the business and stakeholders – deadlines may be missed if bottlenecks are not identified timeously / delays occur
•    Lack of support and buy in from stakeholders and/ or poor stakeholder management
•    Lack of resources and expertise to perform the work
•    Existing Legacy or sub-optimal systems and data frameworks
•    Changing priorities in the business and conflicting priorities in different areas of the business
•    Speed of technology evolution
•    Changes in regulatory and statutory environments
•    Reliance on proper testing environments that are full duplications of live environments (complexity and cost)
•    In addition there must be an understanding that:
o    While direct input is obtained from various Business Units, change is constant which requires resilience from all members of the Service Delivery Team so as not to allow this to adversely affect one’s desire to exceed the norms.
o    One will constantly be faced with situations that are outside any comfort zones and that all team members are required to adapt to a constantly changing technological environment
•    When change is dictated by altering Business requirements one must be willing to put in the extra hours from time to time in order to get projects done

Collaboration:  Refers to formal and informal relationships
Responsibility towards
•    Internal Suppliers:
o    Network Group
o    Finance and the Internal IS Commercial team
o    Enterprise Services
o    Infrastructure Services
•    Key suppliers: 
o    These vary from time to time, but at any point approx the technical output of 1-3 suppliers needs to be managed
•    Reporting to:
o    General Manager: Service Delivery
o    Senior Manager and Line Manager of the team into which one Reports
•    Matrix reports:
o    Senior Engineer & Specialists: These Engineers, when called upon to do so by Line Management will assume a design authority role or will be required to lead a project and thereby direct work
•    Key customers:
o    MTN SA Executives, General Managers and Senior Managers which have requirements within the CRM and OMS systems
o    Product areas within MTN as well as the Enterprise Business Unit
o    Sales and Customer Services
o    MTN Group Marketing and Technology areas

Discretionary Space: The degree to which individuals are allowed to exercise independent thought and judgment.
Independent thought and Judgment
•    Freedom to make decisions effecting system architecture and operations
•    Assist in management of budgets through viewing ones system landscape innovatively and prioritising work
•    Implement changes on a discretionary basis
•    Implement efficiencies in systems and processes

Authorities
•    Submitting financial process documents for procurement
•    Managing implementation of new systems
•    Acceptance testing signoff on Vendor work
•    Analysis of capacity trends and impacts on service thereby planning for future requirements.

Qualifications

Minimum Requirements: 
Education
3 year Degree / Diploma Electronic Engineering or Computer Science

Industry Experience
•    At least 3 years’ experience in the IT/Telecoms industry and specifically the application of Information Technology within the telco space of which at least 1 year should be applicable experience at an internationally recognized operator. The Engineer must be widely read and know about many facets of Telecoms including open-source projects and I.T. technologies in general
•    Minimum of 3 years’ experience in a area of specialisation; with experience in supervising others
•    Experience working in a medium  organization 
•    Some experience in the following areas is a must for this position
o    A background in System Architecture & Design which includes the creation of highly detailed functional requirements which describe deep functional logic of a system
o    A background in database administration
o    A background in Unix/Linux OS systems administration
o    A background in Hardware and Storage administration
•    Some limited background in programming (e.g. Java, Python, Perl, PHP, C/C++, C#, VB.Net, Erlang etc) is mandatory

Training
•    GSM training is mandatory as well as some training on SS7 and SIGTRAN.
•    Some training on Oracle, SUN Solaris and Linux is also required
•    Training on any scripting language is a must
•    Any Project Management training is highly desirable

Competencies
Skills / physical competencies
Head – Big Picture Focus (10)
•    Analytical Thinker –   Manages the alignment and execution of tactical activities
•    Problem Solver  –  Assists in solving business challenges but looks to others for advice and guidance
•    Operational Value Creator –  Executes on innovative commercial practices and identifies areas for continuous improvement

Heart – Emotionally Intelligent (20)
•    Culture and Change Champion –  Role models ethical practices by living the MTN values and vital behaviours for others to follow
•    Supportive People Manager – Is self-aware and supports team capability development through opportunity creation for realising potential
•    Relationship Manager  –  Builds relationships with customers and teams to uphold the MTN brand

Hands – Results Focused (50)
•    Results Achiever  –  Drives team objectives and contributes to sustainability of results
Operationally Astute –  Clarifies priorities, plans, organizes and co-ordinates the work of others  

Knowledge
The following comprises mandatory, core knowledge :
•    System Architecture & Design Skills including: Activity Diagrams, Business Requirements Gathering and Feedback, Capacity Upgrade Planning, Deployment  & Testing Planning, Flowcharting, Interaction Diagramming (Sequence), State Machine Diagramming, System Topology Diagrams and Data flow diagramming, Systems Requirement Specifications, Use Case Diagramming
•    IP technology
•    Development / Scripting languages – Any of the following (more than one preferable): Java, Python, Perl, PHP, C/C++, C#, VB.NET and Erlang
The following comprises knowledge that is highly desirable
•    Good understanding of as many Telco and IT protocols as possible such as (but not limited to) SS7, POP & SMTP, Diameter, FTP, SNMP, LDAP, HTTP,   XML/RPC, SSL, SIP, H.323, SGCP, MGCP, RTP, Voice & Video codes (G7.X etc), IMAP, SOAP, WML, MM7, SMPP, XML,  XHTML etc
•    Good understanding of various Telecom Technologies such as Core TDM based SS7 incl SIGTRAN, Mobile Device Management, GPRS packet Core, IMS, IN and NGN
•    UNIX & Linux operating systems and the administration thereof
•    Hardware including servers and storage and the administration thereof
•    TOGAF to enable good practice in designing, planning, implementing, and governing any enterprise information technology architecture
•    Databases and the Administration thereof – Any of the following (more than one preferable):
o    Oracle RDBMS and OBIEE,
o    MySQL
o    SAS and Visual Analytics.
o    NoSQL Databases
o    Hadoop for distributed processing of large datasets in a Big Data Environment
o    General data extraction using SQL 
•    Delivery and Display of information to mobile devices and well as traditional web

The following knowledge is also desirable
•    Knowledge of ISO9000/9002, ITIL, Six Sigma, TMM and CMMi standards
•    Project management best practices

Skills/Physical Competencies
•    Process modelling, technical documentation skills
•    Analytical and problem solving skills.
•    Project planning skills.
•    Communication and interpersonal skills.
•    Facilitation and Multitasking skills.
•    Customer centric
•    Presentation and writing skill

Behavioural qualities
•    Self-motivated
•    Display integrity and simplicity of values
•    Innovative
•    Action-oriented
•    Customer centric
•    Attention to detail
•    Sticking to deadlines
•    Accurate and timeous reporting
•    Professional ethics
•    Demonstrates Initiative
•    Perseverance – Copes with pressures and setbacks
•    Networking abilities
•    Team player
•    Ability to adapt to changing requirements of clients
•    Good Interpersonal Skills
•    Passion for IT and Technology
•    Living the brand
o    Must demonstrate a passion around the planning function in face of CIO customers and and always demonstrate and innovate attitude
o    Must ensure that one lives the CIO team brand and execute all aspects of the function at all times
o    Must motivate others at all times

General working conditions :(e.g. shift work, drivers license, specific tools, special clothing, environmental requirements, etc.)
•    Target driven and cyclic in nature
•    Long, irregular hours and tight deadlines during peak periods
•    Working in busy open plan environment
•    Stressful, Non routine
•    The job requires travel to MTN switching centres to help Operations from time to time with new system implementations and changes.
•    There will also be a need to have to meetings with vendors or go to presentations/workshops which are off-site
•    A vehicle with a driver’s license is therefore required.
•    Although international travel is infrequent it is required from time to time as well
•    Laptop
•    Dial in facility
•    Mobile phone

KPA Quality Standards
•    Collaboration with all key stakeholders
•    Systems availability
•    Drives short term actions consistent with long term goals
•    Platforms, Products and Services capability and capacity
•    Platforms, Products and Services quality and performance
•    Delivery of new platforms, products and services and enhancements to existing systems
•    Appropriate documentation ensuring business continuity and minimising reliance on individuals
•    Efficiency gains in service and development costs (e.g. reduction in cost per unit deliverable)
•    CAPEX and OPEX support to align to CIO constraints
•    Customer satisfaction (internal BUs as well as subscribers, WASPS and other Enterprises)
•    Ensure that IS commitments, policies and procedures are adhered to
•    Execution of IS Enterprise Architecture frameworks, strategies, technologies, standards
•    Incorporation of new technologies
•    Alignment to MTN Group Strategy
 

About Us

We are a purpose and value-led organization.

At MTN, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, everyday. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!

About the Team

The Human Resources team partners with all aspects of the organization, driving success through the effective and innovative management of people for both current and future business needs.

Key roles that the Human Resources team performs:

• Executive Role: Specialists in all aspects of people management. High-level input at a strategic level into all key business decisions.
• Audit Role: Ensures all areas of the organization are compliant with legal requirements AND best practice employment policies and procedures.
• Facilitator Role: Close partnership to support, advise and extend the ability of all areas of the organization to meet their objectives through the implementation of highly effective employment practices in areas such as Talent Acquisition, Learning and Development, Reward systems, Performance Management, Health and Wellbeing.
• Consultancy Role: Provide expert advice to the organization and it’s managers on any aspect of workforce management and employee relations and performance.
• Service Role: Ensure the organization is fully aware of and is equipped to deal with developments impacting employment matters, such as changes in legislation, changes in the characteristics of the labor market.

Specialist – IT Customer Relations

Want to know more about us? We’ve got you! Please scroll to the end of the section to get to know us better.

Job Description

Values & Visions

We at MTN BENIN are a purpose and value-led organization.

At MTN BENIN, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. 

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organization, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organizational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realize our shared goals. 

We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!

Responsibilities

Core purpose of the Job: 

• Perform operation and maintenance activities on all Customers related Systems and Application to ensure highest systems availability and performance.
• Troubleshoot problems that may occur on the Customers applications and Systems and liaise with supplier to ensure fast resolution of faults and maximum system availability.
• Liaise with supplier for issues related to systems upgrade or integration of new nodes into the network.
• Support the implementation of new features and provide support to the business.
• Perform system administration tasks as per IT management policies and procedures.
• Manage Technology Policies, Procedure and Process
• Manage convergent Postpaid Billing and Interconnect Platforms 
• Manage Mobile Number Portability Platforms 

As System Owner:

• Close coordination on regular basis with all relevant internal & external stakeholders (MTN Technology team, all other MTN departments, vendors…) for overall Technology improvement.
• Ensures compliance with all company, Division, & Dept. procedures & policies

Key Task: 

• Excellent knowledge of Unix and Linux operating system
• Excellent Database knowledge (Oracle, Cassandra, MS SQL, Mongo DB, MySQL, Timestamp…)
• Systems Operations management
• Mobile Portability (Porting) Systems Management
• Service Transition and Change Management
• Service Request Management
• Shell Scripting and Programming
• Java, XML, Power Builder, .Net, OBIEE, Python
• GSM knowledge and CDR knowledge
• Revenue Assurance and Fraud Knowledge
• Risk detection and Assessment Knowledge 
• SSIS for tasks automation 
• Scripting (with python of preference)
• Knowledge on Tasks scheduler using windows server and Cron Jobs
• Business Intelligence knowledge
• Mediation and Rating Knowledge
• Convergent Billing and Invoicing Systems Management
• Interconnect systems Management 
• Excellent SQL and PL/SQL knowledge
• Network Protocols and Internet Protocols
• Good problem solving and analytical abilities.
• Knowledge and experience on ITIL, eTOM and certification will be highly recommended.
• Good Reporting and communication Skills

Qualifications

Education:                                                                                                                  

• Engineering diploma in Information Technology is required.
• B.Sc Computer Sciences / Information Technology or equivalent; Relevant IT professional certification

Experience:

• Minimum Five (02) years’ experience in Billing, Porting and Interconnect Systems Management.

Competencies:

• Good experience in IT Customers related Systems and billing systems Management
• Very good analytical skills
• Computer literacy
• Good written and oral communication skills
• Team working skills.
• Technical competencies 
• A good knowledge in IT Telecoms Environment 
• Team working skills
• A good knowledge in Telecoms Environment
• Professional competencies in service management

About Us

MTN Group Limited is a South African multinational mobile telecommunications company, operating in many African, European and Asian countries. Its head office is in Johannesburg. MTN recorded 232.6 million subscribers, making it the eighth largest mobile network operator in the world, and the largest in Africa. 

With more than 17510 professionals, working in over 20 countries around the world.

MTN recruiters are always searching for brilliant candidates with an entrepreneurial spirit, looking for a work culture where innovation is the goal, hard work is expected, and creativity is rewarded. MTN employees enjoy competitive salaries, excellent health benefits, and a network of like-minded co-workers that drive innovation across the entire telecommunication industry.

About the Team

The Human Resources team partners with all aspects of the organization, driving success through the effective and innovative management of people for both current and future business needs.

Key roles that the Human Resources team performs:

• Executive Role: Specialists in all aspects of people management. High-level input at a strategic level into all key business decisions.
• Audit Role: Ensures all areas of the organization are compliant with legal requirements AND best practice employment policies and procedures.
• Facilitator Role: Close partnership to support, advise and extend the ability of all areas of the organization to meet their objectives through the implementation of highly effective employment practices in areas such as Talent Acquisition, Learning and Development, Reward systems, Performance Management, Health and Wellbeing.
• Consultancy Role: Provide expert advice to the organization and it’s managers on any aspect of workforce management and employee relations and performance.
• Service Role: Ensure the organization is fully aware of and is equipped to deal with developments impacting employment matters, such as changes in legislation, changes in the characteristics of the labor market.

Manager – IT Enterprise Management

Want to know more about us? We’ve got you! Please scroll to the end of the section to get to know us better.

Job Description

Values & Visions

We at MTN BENIN are a purpose and value-led organization.

At MTN BENIN, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. 

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organization, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organizational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realize our shared goals. 

We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!

Responsibilities

Key Tasks: 

Under supervision of the IT Sr. Manager to perform the following systems responsibilities within Enterprise Systems and Reporting Areas:

Systems Management

• Manage Enterprise systems availability like EMM, EVA, RAFM, ENGINE ROOM, IPOS, ARCSIGHT
• Manage MTN BENIN Business Reporting and Power BI Platforms
• Manage Systems capacity: To identify drivers of systems capacity and propose forecasts for resource
• Partake in the design of business continuity and disaster recovery plans, ensure approval, maintenance and adequate reviews thereof take place in order to keep them relevant and up to date. 
• Manage incidents and problems in collaboration with the Service Management Manager
• Maintain Revenue Assurance et Fraud Management Systems
• Manage systems configurations and actively contribute with reliable and accurate inputs for the populating of the CMDB and SMART IT and Digital Workplace
• Ensure change management framework is respected all the time and that all changes are risk free 
• Perform feasibility studies for projects, products and services submitted to IT department via the IT Service Delivery
• Manage Internal and External Audits

Suppliers and Partners Management

• Ensure that suppliers agreements are in place and all systems are always covered by adequate supporting agreements with SLA and appropriate KPIs
• Ensure that suppliers and vendors of IT Systems and services are providing services to MTN as per the agreed SLA and that MTN is getting the maximum out of its agreements.
• Ensure that suppliers performances review meetings happened as agreed in the contracts and reports on KPIs are issued
• Ensure that KPIs, underperformances and good performances, are managed according to relevant clauses for bonuses and penalties if any.

Projects Management     

• Ensure that projects are managed so as to meet MTN business requirements and that all projects are documented with signed paper works wherever necessary so as to avoid personalization of systems but also, time management, budget, quality, risks are controlled and optimized all the above in collaboration with the CPG.

Policies and Procedures

• Ensure prompt identification of areas that necessitate policies and procedures and gather the required information for such policies and procedures, prepare them and get them signed-off
• Ensure that existing policies and procedures are always up-to-date and in effect in your area and at any point in time one can provide with evidence of application

Supervisory / Leadership / Managerial Tasks: 

• Set goals and objectives for direct reports, monitor progress and maintain motivation.
• Manage performance of team.
• Identify staff training and development needs and implement necessary actions.
• Input in hiring talents.
• Create an enabling culture and environment for team to deliver on business objectives

KPA Quality Standards/ Measures (KPI’S for job)

• Managed Service Contract Management 
• Consolidated MSO service delivery as per SLA.
• Vendors’ performance per SLA
• All Multi Vendors SLAs are reviewed and implemented timely and within budget 

Qualifications

Education:

• Minimum Master. Electrical/Electronic Engineering or an equivalent qualification.

Creativities 

• A good understanding of the telecommunication and ICT industry 
• Strong collaboration with all departmental heads.
• Good Knowledge on Robotic Process Automation (RPA)
• Excellent management of stakeholder relationships
• Excellent understanding of the direction of the business
• Continuously improving the automation of reporting systems to deliver accurate report to business and group on Time.
• Define new ways to manage Revenue Assurance and BRM Findings

Experience:

• 4 years of extensive experience in Managing Enterprise systems and Business Intelligent Platforms.
• 2 years experiences in a managerial position

Professional competencies

• Knowledge and experience with IT Service Management as promoted by set of best practices (ITIL, eTOM, COBIT) and certification will be highly recommended.
• Understanding of Business Intelligent Management and impact thereof upon the business
• Project management: Understanding of the two project triangles namely Cost – Quality – Time and Individual – Team – Organization management. 
• HR management
• Systems Operations management
• Excellent Interpersonal and communication skills
• Leadership skills
• Good Reporting Skills
• Disciplined and always able to lead by example.

Technical competencies 

• Excellent knowledge of Business Intelligent and IT Enterprise systems
• Database Management and SQL skills 
• Excellent knowledge of Power BI and Data warehouse systems
• Understanding of telecom communication protocols and interfaces (ss7, IP, UCIP, SOAP etc.…)

Skills & Physical Competencies:

• Professional approach with a can do attitude
• Innovative, takes initiative, result oriented and develops self consistently.
• Leadership, customer centricity, collaborative, ability to coach & develop direct reports.
• Trustworthy, integrity and ethical in dealings
• Good written and verbal communication, and commitment to the organization
• Analytical thinking and problem-solving abilities.
• Global thinker, Improves processes.
• Listens well, Conflict management, Negotiation skills.
• Manages underperformance, Time management.

Continuous Risk & Compliance Management & Reporting

• Perform and encourage continuous and effective risk management practice within your activities.
• Promote risk-based decision taken. Ensure effective escalation of key risks, compliance breach and non-ethical issues. 
•  Demonstrate and encourage ethical behaviors. Promote Business continuity best practices and compliance to applicable regulations and internal PPPs (Policy, Process and Procedures).

Must live the MTN Values of 

• Can Do with Integrity
• Lead with care 
• Collaborate with Agility 
• Serve with respect 
• Act with Inclusion 

About Us

MTN Group Limited is a South African multinational mobile telecommunications company, operating in many African, European and Asian countries. Its head office is in Johannesburg. MTN recorded 232.6 million subscribers, making it the eighth largest mobile network operator in the world, and the largest in Africa. 

With more than 17510 professionals, working in over 20 countries around the world.

MTN recruiters are always searching for brilliant candidates with an entrepreneurial spirit, looking for a work culture where innovation is the goal, hard work is expected, and creativity is rewarded. MTN employees enjoy competitive salaries, excellent health benefits, and a network of like-minded co-workers that drive innovation across the entire telecommunication industry.

About the Team

The Human Resources team partners with all aspects of the organization, driving success through the effective and innovative management of people for both current and future business needs.

Key roles that the Human Resources team performs:

• Executive Role: Specialists in all aspects of people management. High-level input at a strategic level into all key business decisions.
• Audit Role: Ensures all areas of the organization are compliant with legal requirements AND best practice employment policies and procedures.
• Facilitator Role: Close partnership to support, advise and extend the ability of all areas of the organization to meet their objectives through the implementation of highly effective employment practices in areas such as Talent Acquisition, Learning and Development, Reward systems, Performance Management, Health and Wellbeing.
• Consultancy Role: Provide expert advice to the organization and it’s managers on any aspect of workforce management and employee relations and performance.
• Service Role: Ensure the organization is fully aware of and is equipped to deal with developments impacting employment matters, such as changes in legislation, changes in the characteristics of the labor market.

General Manager – Internal Audit and Forensics

Want to know more about us? We’ve got you! Please scroll to the end of the section to get to know us better.

Job Description

We at MTN BENIN are a purpose and value-led organization.

At MTN BENIN, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. 

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA. As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us! Our commitments go beyond an organizational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realize our shared goals. We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application !

In line with the overarching Group Governance Framework and Strategy, establish and maintain effective third line assurance department encompassing internal audit and forensic services. 

The position is responsible for the leadership, governance, management of MTN BENIN  Internal Audit and Forensics Services function and providing independent assurance on the internal control environment of the MTN BENIN through the implementation of the Group Internal audit and Fraud Risk Management Methodologies, systems, tools and best practices as prescribed by the Group Internal Audit and Forensics function. The role will be adding value to the business through recommending and monitoring remedial actions.

VALUES 

• Lead with Care
• Can-do wit Integrity
• Collaborate with Agility
• Serve with Respect
• Act with Inclusion

General working conditions : 

• Normal MTN Benin working conditions
• May be required to work extended hours
• Anywhere/Anytime work
• Travel required

Continuous Risk & Compliance Management & Reporting:

• Perform and encourage continuous and effective risk management practice within your activities.
• Promote risk-based decision taken. Ensure effective escalation of key risks, compliance breach and non-ethical issues. 
• Demonstrate and encourage ethical behaviors. Promote Business continuity best practices and compliance to applicable regulations and internal PPPs (Policy, Process and Procedures).

Responsibilities

Will be accountable to achieve the following objectives :

• Provide effective leadership, advise and consult to MTN BENIN on matters of internal audit & forensics 
• Lead the effective implementation of MTN BENIN  Internal Audit and Fraud Risk Management charter, policy and strategy as informed by the MTN Group Internal Audit and Forensics charter, methodology and systems
• Establish a well-staffed and competent Internal Audit & Forensics team to service MTN BENIN assurance requirements in consultation with Group Internal Audit and Forensics
• Ensure utilisation of the Group mandated GRC tools and systems and source ancillary supplementary tools as needed as approved by the Group function
• Perform special audits on an ad-hoc basis as required by regulators, business line management, the Group or MTN BENIN Audit Committee
• Lead and/or support specific audits to investigate adherence with policies, procedures, and legal/regulatory requirements to identify and evaluate exposures and to correct defective processes.
• Evaluate MTN BENIN Risk Management and Governance processes and report to the Group Chief Internal Auditor on the effectiveness of these
• Respond and effectively manage fraud, bribery, and misconduct related investigations in line with the Group Fraud Policies and ensure remedial actions and taken regarding recoveries, control remediation and employee sanctioning.
• Implement Group and MTN BENIN wide fraud prevention strategies including the formalising a proactive fraud prevention plan in line with guidance provided by the Group function
• Adhere to Group escalation and incident management principles regarding forensic and internal audit findings
• Adhere to the system of management reporting requirements that provides timely and relevant information on all aspects of internal audit and forensics issues to MTN BENIN management and MTN BENIN Audit and Risk Committee and the Group Internal Audit and Forensic function
• Complete and timely report, on a quarterly basis the internal audit & forensics report and recommendations for the Group Internal Audit and Forensic function as well as the Audit and Risk Committee to assess MTN BENIN  financial controls and general state of the control environment, through adherence to Group Mandated templates and reporting criterion.
• Ensure the implementation of efficient processes for documenting all audit-related initiatives and activities in line with the guidance provided by the Group function
• At the relevant levels, review complaints, concerns, or questions relative to internal audit and forensic issues and provide consultative leadership and support to MTN BENIN  as appropriate. 
• Implement and adhere to the Group Internal Audit and Forensic Quality Assurance Program
• Implement a learning and development program in line with Group requirements
• Assist with regional (i.e. outside MTN BENIN  ) audit and forensic activities where required

Role Dependencies

• Active support from the Group Executive Internal Audit and Forensics as well as MTN BENIN  ARC 
• Deep understanding of the MTN business strategy 
• Understanding of MTN BENIN  technology, business and regulatory context
• Timely decision making and reporting
• Alignment of MTN BENIN and Group strategy initiatives

Qualifications

• Minimum 4-year Academic Degree with Honours (B Finance) 
• Chartered Accountant preferred
• Professional Internal Audit qualification such as CIA and ACFE preferred
• English, French 
•  Minimum 10 years of Senior Management/C-suite Experience
• Minimum 10 years relevant experience in internal audit and forensics 
• Minimum 8 years in telecommunications industry
• Work across diverse cultures and geographies advantageous 
• Industry recognition and Technology publication

Competencies

• Business Acumen, Problem Solving, Information processing, Influencing others 
• Data interpretation, Judgement, Continuous improvement, Reporting 
• Get it done, Communication, Innovative, Agile, Accountable
• Leadership and Team management

About Us

MTN Group Limited is a South African multinational mobile telecommunications company, operating in many African, European and Asian countries. Its head office is in Johannesburg. MTN recorded 232.6 million subscribers, making it the eighth largest mobile network operator in the world, and the largest in Africa. 

With more than 17510 professionals, working in over 20 countries around the world.

MTN recruiters are always searching for brilliant candidates with an entrepreneurial spirit, looking for a work culture where innovation is the goal, hard work is expected, and creativity is rewarded. MTN employees enjoy competitive salaries, excellent health benefits, and a network of like-minded co-workers that drive innovation across the entire telecommunication industry.

About the Team

The Human Resources team partners with all aspects of the organization, driving success through the effective and innovative management of people for both current and future business needs.

Key roles that the Human Resources team performs:

• Executive Role: Specialists in all aspects of people management. High-level input at a strategic level into all key business decisions.
• Audit Role: Ensures all areas of the organization are compliant with legal requirements AND best practice employment policies and procedures.
• Facilitator Role: Close partnership to support, advise and extend the ability of all areas of the organization to meet their objectives through the implementation of highly effective employment practices in areas such as Talent Acquisition, Learning and Development, Reward systems, Performance Management, Health and Wellbeing.
• Consultancy Role: Provide expert advice to the organization and it’s managers on any aspect of workforce management and employee relations and performance.
• Service Role: Ensure the organization is fully aware of and is equipped to deal with developments impacting employment matters, such as changes in legislation, changes in the characteristics of the labor market.

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