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Executive Personal Assistant
Designation: Executive Personal Assistant
Category: MultiChoice South Africa
Level: Executive
Closing date: 20-Feb-2025
Position Type: Permanent
Location: MultiChoice City
Job Description:
The Organisation
The MultiChoice Group is a multinational media and entertainment group headquartered in South Africa, Dubai and the Netherlands with principal operations in pay television, video entertainment, advertising and content security. Brands within the Group include DStv, GOtv, SuperSport, M-Net, DStv Media Sales, Showmax and European-based content security leader Irdeto. We’re proud to say we serve 20 million subscribers across more than 50 African markets, with a successful history of identifying and adapting to industry trends, allowing us to continuously deliver the best in entertainment.
By joining our passionate and creative team, you can help us achieve our objectives of expanding our pay-TV and SVOD (Subscription Video On demand) subscriber bases, improving advertising sales, spearheading cutting-edge technology, supporting local content and providing exceptional customer experience.
Join Africa’s most loved storyteller!
Key Customers
Internal: Group Executives
Location: South Africa, Johannesburg, Randburg
Pur Purpose of the Position:
To ensure that the executive stays organized and supports them in ensuring that the business runs smoothly
To work closely with top executives providing high-level administrative support by conducting research, preparing reports, handling information requests, and performing administrative duties such as general correspondence, hosting guests, coordinating meetings, and extensive schedule management.
Key Performance Objectives
Tasks
Personal Assistance
Analyze monthly and weekly plans and determine required amount of meetings, logistics, attendees, etc.
Produce documents, briefing papers, reports and presentations, etc. as requested by CEO / Executives
Carry out background research and present findings to the CEO /
Executives
Carry out specific projects and research as requested by the CEO /
Executives
Support executive with presentation and report research and preparation
Ensure that the CEO’s schedule is planned in advance and that the calendar/diary is up to date and efficiently managed as changes occur
Request necessary data from management so that reports can be compiled
Screen phone calls, e-mails and messages either through first line
response or forwarding as appropriate
Process incoming correspondence and action as required, e.g.
Update calendar
Type documentation
Distribute / forward information
Internal and external queries
Maintain stakeholder database and ensure that all information is accurate and up to date
Regularly check resource supplies to ensure sufficient stock
Maintain an up to date, orderly and logical filing system that can be easily accessed by relevant individuals
Meeting Management
Schedule meetings as planned or requested
Ensure that an agenda is sent to all delegates, both with standard agenda items as well as any items that need to be included for follow up as a result of actions documented in previous meetings
Ensure that delegates are aware of what they need to prepare in terms of contribution to the meeting
Compile documentation required and distribute in advance to delegates
Arrange logistical requirements and ensure smooth running of the meetings
Take minutes of meetings and ensure accuracy and timeous distribution
Analyse meeting requirements, prepare required information and advise the CEO / Executives
Event management
Arrange functions and events according to requirements upon request by the CEO / Executives
Determine a budget amount for these events
Send invitations to CEO’s / Executive’s invitees in advance
Make sure that all hotels, travel and forex arrangements are on track and arranged as requested
Qualifications
Essential: Diploma level educational qualification
Preferred: Degree
Experience
A minimum of 7-10 years’ Executive Secretarial/Office Administrative experience or Equivalent
A minimum of 3-5 years’ Executive Secretarial/Office Administrative experience or Equivalent
Managing the executive’s office
Preparing reports
Conducting research
Handling information requests
Organizing meetings and events
Making travel arrangements
Assisting with administrative tasks
Handling confidential information
Technical Competencies
Communication
Relationship Building
Confidentiality
Project Management/Coordination
Administration
Behavioural Competencies
Accountability
Teamwork
Delegation
Interpersonal Support
Perseverance
Motivating
Prioritisation
Analytical Thinking
Finance Manager – SuperSport Sports Rights and Reporting
Designation: Finance Manager – SuperSport Sports Rights and Reporting
Category: SuperSport
Level: Management
Closing date: 24-Feb-2025
Position Type: Permanent
Location: MultiChoice City
Job Description:
The MultiChoice Group is a multinational media and entertainment group headquartered in South Africa, Dubai and the Netherlands with principal operations in pay television, video entertainment, advertising and content security. Brands within the Group include DStv, GOtv, SuperSport, M-Net, DStv Media Sales, Showmax and European-based content security leader Irdeto. We’re proud to say we serve 20 million subscribers across more than 50 African markets, with a successful history of identifying and adapting to industry trends, allowing us to continuously deliver the best in entertainment.
By joining our passionate and creative team, you can help us achieve our objectives of expanding our pay-TV and SVOD (Subscription Video On demand) subscriber bases, improving advertising sales, spearheading cutting-edge technology, supporting local content and providing an exceptional customer experience.
Join Africa’s most loved storyteller!
Reports to: Head of Finance
Division: SuperSport
Department: Finance
Number of Direct Reports: 2
Key Customers: Head of Finance, Finance Analysts, CEO, Head of Departments, Vendors, Shared Services Teams, Group Functions and Reporting Teams, Internal & External Auditors.,SARS, Channel and Content team, Legal team
Location: Based in South Africa, Johannesburg, Randburg
Purpose of the Position:
Responsible for the accuracy of management reports, content budgets and forecasts, and financial planning. Support the business unit in analysing and improving financial results and analysis for Rights negotiations. Here the most attention will be paid to Sports Rights cost analysis and modelling. Managing the Financial Plan and Analysis Function (FP&A) in preparation of budgets & forecasts, monthly reporting, variance analysis and compliance activities.
Key Performance Objectives
Rights Management
Review and management of Rights inventory
Sign-off vendor invoices
Sports Rights strategy updates and presentations
Regulatory reporting input and quota tracking
Execution of finance relevant sections for new deals loaded onto Synergy (Fee, License Period and Payment terms)
Deal re-negotiation analysis and related financial modelling
Inventory assessment and management (past due and expiring content, system costing errors, content aging)
Supervise month-end processes in the content financial system (Synergy)
Preparation and presentation of budgets and forecast of the Sport Rights Budget with detailed analysis and commentary
Perform Financial Planning and Analysis
Co-ordinate, collate and manage the delivery of SuperSport reporting for Internal & External audit purposes
Provide guidance and facilitate the target setting, budget and forecast processes for assigned events, divisions and/or regions and ensure it aligns with Business Unit objectives
Manage the reporting process and compliance in the respective Business Units:
Review and submit consolidated 36-month Treasury cash flow forecasts
Review and submit consolidated 36-month rolling forecasts of the Income Statement, Balance Sheet and Cash flow statement
Prepare monthly reporting pack (including financial performance and variance analyses of actuals against plans, forecasts, prior periods)
Prepare performance reporting for monthly and year to date results against budget and forecasts
Provide meaningful ad hoc financial analysis as required
Proactively partner with the business to identify and evaluate opportunities to improve bottom line business performance and ensure that change initiatives are implemented
Manage the Tax and VAT computations with Shared Services Centre
Review of annual financial statements for company, joint ventures and subsidiaries
Work with Group & SSC teams to further improve reporting for the business unit
Qualifications
Must have a CA qualification.
Experience / Skills
Has about 6 years of experience (Accounting, Finance or Business Administration);
Business Partnering & Reporting Experience
Sound knowledge of IFRS and Taxation rules
SAP & HFM system experience
Advanced MS Office skills
Passion for sport
Experience in broadcasting and sport industry would be advantageous
Experience managing a team
Good communication, presentation skills;
A team player, is cooperative;
Is a coach for his team, people manager;
Structured, agile, results oriented, customer focused
Acts with integrity and fairness and high standards of accountability
Competencies
Speed and accuracy with figures
Stakeholder management
Attention to detail
Proactive and ability to plan ahead
Ability to prioritise in order to meet multiple deadlines
Ability to work under tight deadlines and pressurised situations
Ability to work independently with minimal supervision
Ability to think and move quickly in a dynamic fast moving environment
Excellent communication skills- upward, downward and lateral
Problem solving
Customer orientated focus
Systematic and analytical
Problem solving
Team player
Conflict management
Risk management
Head of Digital Marketing
Designation: Head of Digital Marketing
Category: MultiChoice South Africa
Level:
Closing date: 20-Feb-2025
Position Type: Permanent
Location: MultiChoice City
Job Description:
The Organisation
The MultiChoice Group is a multinational media and entertainment group headquartered in South Africa, Dubai and the Netherlands with principal operations in pay television, video entertainment, advertising and content security. Brands within the Group include DStv, GOtv, SuperSport, M-Net, DStv Media Sales, Showmax and European-based content security leader Irdeto. We’re proud to say we serve over 22 million subscribers across 50 African markets, with a successful history of identifying and adapting to industry trends, allowing us to continuously deliver the best in entertainment. Key areas of operations are:
Storytelling ranging from content creation, production and aggregation including the best global general entertainment, sport and eminent African content library, delivered to customers.
Pay Television: direct-to-home satellite and digital terrestrial television services.
SVOD: subscription video on demand services across multiple online platforms with a focus on library and local content in developing markets.
Advertising: providing dynamic media solutions, handling commercial airtime, on-air sponsorships, content integration, and online sales across a variety of 130+ channel brands on linear TV, VOD, social media, and digital platforms.
The group’s strength lies in its focus on local language and culture, its entrepreneurial spirit and the quality of its workforce. MultiChoice Group has a successful history of identifying trends early, adapting them for the markets in which it operates and leveraging them to maximum advantage. The group generates revenue primarily through a subscription model, with a growing contribution from advertising revenue. Its key objectives are to:
Expand Pay TV, SVOD subscriber base and Advertising sales.
Focus on investment and technology.
Maintain a local approach.
Provide quality service.
Attract innovative and motivated employees.
Join Africa’s most loved storyteller!
Purpose of the Position
Defining the Digital Marketing strategy aligned with business objectives and developing an actionable plan to deliver on the strategy.
Staying abreast with the latest industry trends as well as understanding new techniques, platforms and technology.
Ensuring effective marketing campaign execution across all digital channels (e.g., search, social, display and video advertising).
Closely tracking performance of campaigns across all platforms in line with business objectives.
Optimise Digital Marketing effectiveness, in close collaboration with the brand, partnership and CRM functional areas.
Enhancing the current tech stack linked to digital advertising to improve performance
Supporting and developing a team of talented and motivated individuals.
Key Performance Objectives
Strategy Formulation
Develop the integrated digital marketing strategy that supports the achievement of the business’ acquisition and retention targets, describing how each digital channel (paid and unpaid search, paid and unpaid social, display, video) should contribute.
Develop an actionable plan with timelines and key measures to deliver on the strategy.
Develop strategies for market expansion across Africa, considering regional preferences, cultural nuances, and regulatory differences.
Localise digital marketing efforts to resonate with diverse audiences in different regions.
Strategy Execution
Ensure the efficient implementation of the defined strategy.
Implement marketing campaigns across digital channels such as social media, mobile apps, and website content.
Assess the performance of digital marketing campaigns to determine what changes need to be made to improve results.
Establish and manage relationships with advertising agencies or other outside vendors that help implement latest techniques to improve campaign performance.
Review data to identify trends and determine how to improve performance of campaigns.
Identify and implement new technologies for use in digital marketing.
Employ a strong data-driven mindset by setting up relevant KPIs, constantly tracking their performance against targets and benchmarks and using them efficiently to optimise initiatives and results.
People Management
Head up a team for the key digital channels and support them in effectively executing strategies and initiatives, prioritising and optimising the performance of each channel.
Develop a high performing team by embedding formal performance management process and informal coaching. Encourage frequent knowledge sharing between team members.
Determine and analyse development needs for the team and ensure that identified training requirements are budgeted for and executed.
Interview and recruit new members of the team, including determining appropriate compensation levels with input from Human Resources.
When required, initiate disciplinary processes for team members calling on support from Human Resources when required.
Resolve grievances raised by team members and escalate only if required.
Address poor performance of any team member through the formal Performance improvement programme and ensure that continued poor performance is appropriately dealt with.
Motivate team members and ensure that their efforts are recognised.
Stakeholder Relationship Management
Collaborate closely with the commercial executive and team to coordinate campaigns across offline and online channels, optimise the creatives for digital channels while keeping the brand in line with other channels.
Collaborate closely with the Customer Value Management team to run remarketing campaigns and campaigns to improve engagement.
Collaborate closely with the analytics team to have the relevant data at the disposal of the digital marketing team, develop insights on the effectiveness of the different (parts of) campaigns, set up basic attribution modeling, as well as providing the right insights and reports to management.
Work with content teams to ensure proper utilisation of Content Management Systems for content creation and distribution.
Digital Acquisitions
Oversee the development and management of search engine marketing strategies to ensure high visibility on search engine results pages (SERPs).
Lead the planning and execution of paid advertising campaigns across various digital channels such as Google Ads, Facebook Ads, Twitter, and other relevant platforms.
Direct the optimisation of ad creatives, targeting, and bidding strategies to maximize ROI.
Work closely with the marketing teams, bring a growth hacking mindset, always looking for opportunities to optimise the conversion funnel.
Develop new hypotheses to further optimise the digital campaigns and run experiments to test new approaches and judge them based on quantitative results.
Develop a deep understanding and knowledge of the market, via analysis of market trends.
Define the contribution of each individual digital channel (paid and non-paid; search, social, display, video etc.,) as well as cross channel initiatives that maximise results.
Marketing Technology Management
Take ownership of the marketing automation stack to make every digital interaction count.
Lead the implementation of attribution modelling tools to analyse and attribute conversions to various marketing channels.
Keep up to date with the industry to identify new tools within existing channels or new channels that can further support growth and retention.
Oversee the integration of ad tech platforms for programmatic advertising, audience targeting, and real-time bidding.
Lead the management and organisation of marketing data, ensuring accuracy and completeness.
Direct the implementation of data governance policies to maintain data quality and compliance.
Performance measuring and Reporting
Establish clear performance metrics and reporting mechanisms for digital marketing activities.
Develop a regular reporting cadence to keep stakeholders informed about the performance of digital marketing initiatives.
Oversee the implementation of real-time monitoring systems to track campaign performance and user engagement.
Work closely with marketing teams to conduct thorough post-campaign analyses to evaluate the success of major digital marketing initiatives.
Direct a continuous optimisation approach based on performance insights.
Budget Management
Develop and manage the digital marketing budget, ensuring optimal allocation of resources for maximum ROI.
Regularly review and adjust budget allocations based on campaign performance and strategic priorities.
Optimise budget allocation based on data-driven insights into the most effective channels.
Implement cost-effective strategies to maximize the impact of the digital marketing budget.
Qualifications
A post graduate degree in Marketing or a related field.
An MBA is advantageous
Experience
A minimum of 8 years’ experience in digital marketing, ideally in an e-commerce/online activity.
10+ years working experience.
Experience in leading and managing social media, display and video advertising campaigns as well as retargeting campaigns.
Experience in optimising landing pages and user funnels, with a detailed understanding of multi-channel tracking and attribution tools and methodologies and with A/B and multivariate experiments.
Experience in leading, managing and optimising performance marketing campaigns (incl. Google Adwords, Facebook) and SEO/SEM.
Experience with marketing automation and programmatic digital platforms.
People management experience.
Strong analytical skills, data-driven thinking, proofreading/editing and copywriting skills.
Solid knowledge of website analytics tools (e.g., Google Analytics, NetInsight, Omniture, WebTrends).
Working knowledge of ad serving tools (e.g., DART, Atlas), HTML, CSS, and JavaScript development and constraints.
Technical Competencies
Project Management
Campaign Management
Market Research
Communications Evaluation
Data Modelling
Commercial awareness
Customer Lifetime Value (CLV) Analysis
Attribution Modeling
Search Engine Optimization
Search Engine Marketing
Marketing Automation
Performance Marketing
Conversion Rate Optimization
Content Management Systems
Financial Management
Behavioral Competencies
Problem Solving
Relationship Building
Conflict Resolution
Decision Making
Critical Appraisal
Holistic Thinking
Persuading & Influence
Coaching
Strategic Thinking
Networking
Risk Management
Negotiation Skills
Future Orientated
Nursery School Directress
Designation: Nursery School Directress
Category: Group Human Resources
Level: Skilled
Closing date: 21-Feb-2025
Position Type: Permanent
Location: MultiChoice City
Job Description:
The Organisation
The MultiChoice Group is a multinational media and entertainment group headquartered in South Africa, Dubai and the Netherlands with principal operations in pay television, video entertainment, advertising and content security. Brands within the Group include DStv, GOtv, SuperSport, M-Net, DStv Media Sales, Showmax and European-based content security leader Irdeto. We’re proud to say we serve 20 million subscribers across more than 50 African markets, with a successful history of identifying and adapting to industry trends, allowing us to continuously deliver the best in entertainment.
By joining our passionate and creative team, you can help us achieve our objectives of expanding our pay-TV and SVOD (Subscription Video On demand) subscriber bases, improving advertising sales, spearheading cutting-edge technology, supporting local content and providing exceptional customer experience.
Join Africa’s most loved storyteller!
Key Customers
Children/learners
Parents
MultiChoice Group
HR Division
Location: South Africa, Johannesburg, Randburg
Purpose of the Position:
Develop, supervise and track every child’s development plan and daily routine
Ensure consistent record keeping and development of new material on a regular basis
Develop relationships with parents and ensure relevant communications are received and understood
Supervise health and safety measures within the environment; identify and create awareness of safety and health hazards
Produce verbal and written progress reports
Plan, supervise and communicate quarterly events in line with customer and budget requirements
Key Performance Objectives
Tasks
Ensure Quality of Education
Managing daily routines and child attendance, including daily preparation of the Montessori Environment; indoors and outdoors
Ensuring that record keeping and Bird’s Eye View of Montessori presentations are updated weekly and making two relevant materials per term
Planning monthly projection: per child, per area and executing simulative exercises for all areas of the children’s developmental milestones and child’s interests
Identifying developmental needs and concerns relating to children through monthly observation, research and referring to multidisciplinary specialists when needed
Monitor that each child is presented to at least twice a week; a minimum of 10 times per month covering all areas of the environment
Developing Parent Relationships
Building parent relationships through communication and feedback on a daily basis, verbal and written.
Communicating with, and educating parents on the child’s wellbeing and imparting knowledge of Montessori philosophy through newsletters and reports
Address and resolve parent concerns with the HoD and parents timeously
Manage Health and Safety
Identify health and safety hazards in the work area both indoor and outdoor through weekly risk assessments and daily checks
Manage health and safety hazards in the learning environment
through taking the appropriate action to correct the situation
Management of incident and accident procedures and the escalation process
Awareness, knowledge, recording and liaising with the pediatric nurse regarding allergies and illnesses
Active and vigilant playground duty at all times
Administration
Monitor, evaluate and update learners profiles on a weekly basis and inform the HoD regarding changes of parent contact details
Assisting with chairing of meetings and taking of minutes, ensuring that staff meetings are conducted in a professional manner
Produce professional verbal and written progress reports for each individual child on a quarterly basis
Keep abreast of policies and procedures and review their relevance
Plan Quarterly Events
Considering the customers (children, parents and team) needs when planning the school and class project with consideration of the allocated budget.
Participate in the overall school project plan as well as departmental projects
Briefing with the HoDs & project team on a continuous basis leading up to the project completion
Innovation and implementation of new ideas relating to the school
Communicating information to all involved parties in a timeous manner to ensure the project success
Organise a post-mortem after the completion of the project and report to HoD or principal
Qualifications: Essential
Primary Qualification – Accredited Montessori Diploma
Secondary Qualification – Bachelor’s Degree / Higher Diploma in Education advantageous
Additional – Early Childhood Development (ECD) Diploma advantageous
First Aid certificate Level 1 essential
First Aid certificate Level 2 and/or 3 advantageous
Experience
Qualification and practical completion of hours to be certified Directress.
3 to 5 years’ experience in a similar role
Technical Competencies
Health and Safety
Experience in handling 0–6-year age group
Nutritional knowledge
Administration knowledge
PC knowledge
Policies and procedures
Performance Consultant
Designation: Performance Consultant
Category: MultiChoice South Africa
Level: Skilled
Closing date: 21-Feb-2025
Position Type: Permanent
Location: MultiChoice Cape Town N1 City
Job Description:
The Organization
The MultiChoice Group is a multinational media and entertainment group headquartered in South Africa, Dubai and the Netherlands with principal operations in pay television, video entertainment, advertising and content security. Brands within the Group include DStv, GOtv, SuperSport, M-Net, DStv Media Sales, Showmax and European-based content security leader Irdeto. We’re proud to say we serve 20 million subscribers across more than 50 African markets, with a successful history of identifying and adapting to industry trends, allowing us to continuously deliver the best in entertainment.
By joining our passionate and creative team, you can help us achieve our objectives of expanding our pay-TV and SVOD (Subscription Video On demand) subscriber bases, improving advertising sales, spearheading cutting-edge technology, supporting local content and providing exceptional customer experience.
Join Africa’s most loved storyteller!
Key Customers
Internal: Sales Team; Connected Services; Marketing Team; Product Team; Affiliated Departments
External: Subscribers; Installers; Agencies; Express Kiosks, Interactive Kiosks, Affiliated retail network; Courier Companies
Location: South Africa across regions (North, South, East and Central)
Purpose of the Position: The Performance Consultant is responsible for the front-line support of Commercial Sales, Channel Partner Outlets (Retailers, Agencies, Installers, Express Kiosks, Interactive Kiosks) which primarily provide Sales, After Sales and Customer Care services to the DStv customer.
By providing professional sales and service support, the Performance Consultant will help drive the company’s strategic KPI’s in the areas of Acquisition, Retention and CSAT.
Key Performance Objectives
Tasks
Sales Operations
Responsible for retail sell out performance of assigned regional retailer, agency and installer base, for DStv hardware and accessory solutions.
Responsible for sell out performance of contract bundles of assigned, agency, express kiosks and interactive kiosk base, for Price Lock and DStv Internet.
Sell-In / Sell Out management for key independent retailer partners, ie. ISER, Installers, including Run Rate management for Demand Planning purposes.
Agree promotional activity including advertising support for above selected partners.
Ensure optimal inventory levels in all channel partners by proactively escalating concerns relating to stock outs and overstocks, as per defined process.
Responsible for the proactive clearing of aged / discontinued stock with the support of the respective Key Account Manager
Implement professional merchandising standards according to the MultiChoice 6 “C’s” of merchandising.
Responsible for securing promotional space, such as golden locations, window display, promo courts for ad-hoc promotional displays.
Building and maintenance of such displays by soliciting support of in-store staff and well as 3rd party suppliers.
Deliver on the ground training on DStv products and services to key stakeholders in the Channel Partners
Assist channel partners by explaining the returns process for decoders to the responsible stakeholders.
Escalate concerns relating to failed & aged collections on approved Return Authorisations.
Assist channel partners with store level customer complaints, where assistance is sought by them to resolve.
On an Ad Hoc basis support promotional events (activations) where DStv is promoting its products and services.
Support DStv Business to setup, monitor and terminate retail demo accounts for the purposes of promoting DStv sales.
Ensure that all the engagement documentations interventions and Multichoice loaned assets with Agency partners are recorded.
Ensure the successful resolution of escalated queries within agreed SLA timelines.
Conduct Monthly Inventory stock takes in assigned Agency base as per company guidelines and process
Stakeholder Management
Responsible for maintaining a harmonious relationship with all key stakeholders in the channel partner outlets, to create the optimum conditions to promote sell out
Be in liaison with the relevant suppliers and ensure Channel Partners have the necessary and required tools of trade and stock.
Proactively develop relationship with key shopping centre management to facilitate co-operation when ad-hoc promotional activity is required
Reporting and Continuous Improvement
Drive CSAT performance for Customer Care and Aftersales KPI’s in appropriate channel partner operations.
Collate and Monitor Channel partner performance indicators at stipulated time frames to enable proactive interventions and support.
Keep the performance indicator metrics, up to date and with correct data at all times
Analyse and identify trends, areas of improvement, business challenges, risk and propose appropriate action.
Work with management to develop and implement performance improvement initiatives.
Proactively monitor the trade for market intelligence relating to competitor product launches, promotion and price movements, and feedback via defined process.
Managed MultiChoice assets at of assigned, agency, express kiosks and interactive kiosk base.
Qualifications
Diploma in Business/Operations/Sales Management advantageous
Experience
3 – 5 years Sales and Service support/ performance management experience.
Technical Competencies
Sales Acumen
Product understanding and problem solving
Negotiations Skills
Stakeholder Management
Behavioral Competencies
Accountability
Teamwork
Delegation
Interpersonal Support
Perseverance
Motivating
Prioritisation
Analytical Thinking
Reporting Analyst – SuperSport
Designation: Reporting Analyst – SuperSport
Category: SuperSport
Level: Skilled
Closing date: 18-Feb-2025
Position Type: Permanent
Location: MultiChoice City
Job Description:
The Organisation
The MultiChoice Group is a multinational media and entertainment group headquartered in South Africa, Dubai and the Netherlands with principal operations in pay television, video entertainment, advertising and content security. Brands within the Group include DStv, GOtv, SuperSport, M-Net, DStv Media Sales, Showmax and European-based content security leader Irdeto. We’re proud to say we serve 20 million subscribers across more than 50 African markets, with a successful history of identifying and adapting to industry trends, allowing us to continuously deliver the best in entertainment.
By joining our passionate and creative team, you can help us achieve our objectives of expanding our pay-TV and SVOD (Subscription Video On demand) subscriber bases, improving advertising sales, spearheading cutting-edge technology, supporting local content and providing exceptional customer experience.
Join Africa’s most loved storyteller!
Key Customers: Head of Finance, Shared Services Teams, Internal and External Auditors, FP&A Leads, Group Reporting Teams, Group Treasury team, Business Unit Finance Team
Location: Based in South Africa, Johannesburg, Randburg
Purpose of the Position: Responsible for Business Unit reporting, financial forecasting and budgeting, ad hoc financial analysis and general finance support to Head of Finance and Finance Manager Reporting
Key Performance Objectives
Tasks
Support Finance and General Accounting operations and External Reporting
Month end
SAP month end procedures
Responsible for providing or reviewing financial data and calculations to/from Shared Services to process accounting entries (i.e. for investments, fixed asset valuations, hedge accounting, monthly accruals and provisions etc.)
Responsible for ensuring that the accounting records correctly reflect the financial results
Cost savings tracker Consolidation
Co-ordinate and manage the delivery of subsidiary, joint venture & associates reporting for inclusion in consolidated results
Prepare Consolidated monthly reporting packs for Business Units including financial and non-financial information, variance analysis of actuals, budget, forecasts and prior year
Deliver accurate monthly management accounts with detailed variance analysis
Preparation of the monthly cash flow forecast with detailed variance analysis
Forecasting of foreign currency requirements
Review of VAT submissions
Annual
Responsible for notes and commentary for external and statutory reporting
Review of annual financial statements for company, joint ventures and subsidiaries
Co-ordinate, collate and manage the delivery of SuperSport reporting for Internal & External audit purposes
Review of tax computations
Ad Hoc
Consult with Shared Services Central Accounting team to resolve Intercompany Disputes
Responsible for preparing information that will be sent to the Regulators
Ad-hoc analyses and reports as required
Perform Financial Planning and Analysis
Facilitate the budget and forecast process for the Business Unit
Prepare and report on Budgets and Forecasts
Prepare 36 month Treasury cash flow forecasts
Prepare 36 month rolling forecasts of Income Statement, Balance Sheet and Cash flow statement
Proactively partner with the business to identify and evaluate opportunities to improve performance and ensure that change initiatives are implemented
Prepare monthly reporting pack (including financial performance and variance analyses against plans, forecasts and regional objectives)
Work with corporate SAP team to set up and further improve reporting for the business unit
Qualifications
Must be a CA (SA)
Experience / Skills
Minimum 2 years post article relevant experience in a similar role
Sound knowledge of IFRS and Taxation rules
SAP system experience
Advanced MS Office skills
Sound knowledge of Sport would be advantageous
Senior Legal Counsel Procurement Lead
esignation: Senior Legal Counsel Procurement Lead
Category: MultiChoice South Africa
Level: Senior
Closing date: 21-Feb-2025
Position Type: Permanent
Location: MultiChoice City
Job Description:
The Organisation
The MultiChoice Group is a multinational media and entertainment group headquartered in South Africa, Dubai and the Netherlands with principal operations in pay television, video entertainment, advertising and content security. Brands within the Group include DStv, GOtv, SuperSport, M-Net, DStv Media Sales, Showmax and European-based content security leader Irdeto. We’re proud to say we serve 20 million subscribers across more than 50 African markets, with a successful history of identifying and adapting to industry trends, allowing us to continuously deliver the best in entertainment.
By joining our passionate and creative team, you can help us achieve our objectives of expanding our pay-TV and SVOD (Subscription Video On demand) subscriber bases, improving advertising sales, spearheading cutting-edge technology, supporting local content and providing exceptional customer experience.
Join Africa’s most loved storyteller!
Key Customers
Internal: Procurement, Finance and different MCG Legal teams, MCG and MCSA Exco and different business units.
External: External Counsel, vendors and suppliers.
Location: South Africa, Johannesburg, Randburg
Purpose of the Position
To provide expertise and advice on procurement-related matters and other legal matters.
Assist with legal compliance, facilitate business transactions, dispute resolutions, settlement negotiations and discussions.
Act as primary legal liaison for the review of procurement-related agreements and documents on behalf of MCSA subsidiaries, and facilitate signature thereof by the relevant signatories.
Key Performance Objectives
Tasks
Strategy Development and Implementation
Develop strategies to minimise the likelihood of litigation through proactive risk mitigation measures, alternative dispute resolution mechanisms, and effective contract management practices.
Develop and deliver legal training programs for employees on procurement practices, compliance requirements and risk management strategies.
Foster a culture of legal awareness and knowledge within the organization to empower employees to make informed decisions aligned with legal and ethical standards.
Governance
Manage legal risk and advise on commercial transactions that the business is involved in.
Advise on black economic empowerment requirements
Ensure compliance with corporate governance requirements.
Legal Advisory
Advise on and assist with the procurement process.
Draft and review tender documentation emanating from business.
Prepare legal opinions on wide-ranging legal and procurement-related matters.
Provide legal clarifications or assistance that may be required by the business.
Assess the business needs vis-a-vis business’ commodities list to ensure alignment to business requirements.
Qualifications
A law degree (a secondary qualification in business administration would be an advantage)
Admitted legal practitioner of the High Court
Experience/Skills
A minimum of 8 years of experience as a legal counsel.
Proven experience in contract negotiation, procurement negotiations and contracts, compliance and risk management.
Strong knowledge of corporate governance rules.
Strong understanding of contract law principles, with the ability to draft, review, and negotiate complex agreements.
Litigation management skills, including dispute resolution strategies.
Technical Competencies
Company Law
Organisation Policies and Procedures
Drafting of Contractual Agreements
Intellectual Property Rights
Governance and Compliance
Document Control
Media and Entertainment Law
Behavioural Competencies
Relationship building
Conflict Resolution
Decision Making
Analytical
Diplomacy/Tact
Planning
Problem Solving
Service Orientation
Information seeking
Disciplined
Confidentiality
Strategic Thinking
Networking
Risk Management
Negotiation Skills
Future Orientated
Senior Revenue Assurance Specialist
Designation: Senior Revenue Assurance Specialist
Category: Group Finance
Level:
Closing date: 18-Feb-2025
Position Type: Permanent
Location: MultiChoice City
Job Description:
The MultiChoice Group is a multinational media and entertainment group headquartered in South Africa, Dubai and the Netherlands with principal operations in pay television, video entertainment, advertising and content security. Brands within the Group include DStv, GOtv, SuperSport, M-Net, DStv Media Sales, Showmax and European-based content security leader Irdeto. We’re proud to say we serve 20 million subscribers across more than 50 African markets, with a successful history of identifying and adapting to industry trends, allowing us to continuously deliver the best in entertainment.
By joining our passionate and creative team, you can help us achieve our objectives of expanding our pay-TV and SVOD (Subscription Video On demand) subscriber bases, improving advertising sales, spearheading cutting-edge technology, supporting local content and providing an exceptional customer experience.
Join Africa’s most loved storyteller!
Purpose of the Position
This role is responsible for revenue assurance across B2B and B2C clients across Multichoice Group Companies.
The Senior Revenue Assurance Specialist leads a team of people to drive a risk-based approach to revenue assurance across Multichoice revenue streams which constantly adapts to changing business processes and priorities.
The Revenue Assurance team ensures delivery on the activities within revenue assurance leakage prevention such as: billing, bad debt, provisioning, entitlements and credit.
Key Performance Objectives
Revenue Assurance Strategy and Development
Develop and execute a comprehensive Revenue Assurance strategy aligned with business and shared service goals.
Drive the adoption of scalable, integrated RA tools that streamline delivery and improve user experience.
Lead RA modernisation efforts, including the adoption of automation technologies to enhance delivery.
Increase scope and enhance coverage of the RA function to meet the changing business needs
Governance and Assurance
Establish governance frameworks and policies tailored to the RA environment.
Ensure RA platforms comply with data privacy regulations, industry standards, and organisational policies.
Manage pre-defined mechanisms for smooth functioning of the team
Conduct regular risk assessments and assurance reviews to identify and address vulnerabilities.
Develop and implement robust access controls and user permissions for all RA processes and tools
Manage audit processes and ensure findings are addressed within established timelines.
Operational Delivery
Manage controls to ensure minimum revenue loss and leakages. Key areas include Entitlements, Credits & Discounts, Billing, Bad Debt & Provisioning.
Collaborate with the business stakeholders to identify and mitigate revenue loss resulting from internal and external debt collection processes
Detect revenue losses related to Billing and Bad Debt including but not limited to Missed Rate Increases, Missed Billings, Dropped Transactions, Discount Rate Plans & arrears accounts.
Detect Leakage related to Provisioning including but not limited to missed orders, mismanaged orders, as well as timeous fulfilment of orders –Order-To-Activation for DPP, playout of adverts for airtime, retail hardware orders as well as special revenue accounts
Detect losses related to Entitlements & Credits including but not limited to continuous validation of Special accounts (DStv-i, Field trials, etc.); Validation of credits applied to accounts against receivables, as well as validation of refunds
Complete and analyse end to end reconciliation from source through to billing and revenue recording and ensuring that all events are received and processed in a timely, complete and accurate manner
Work with the system architects to develop, improve and support automation and efficiency of all revenue assurance activities
Provide comprehensive revenue risk analysis to drive internal improvements through the prioritisation of revenue assurance initiatives
Champion revenue leakage issues by influencing and engaging key stakeholders
Manage the over and under charging of clients both B2B and B2C
Work closely with Fraud to minimise syndicate caused revenue losses
Develop, review and update billing rules as needed and identify improvements that will effect the overall experience of the customer.
Perform UAT testing on all billing and process related changes
Collaboration and Stakeholder Engagement
Partner with shared service leaders to understand and prioritise RA requirements
Facilitate cross-functional workshops to identify and address RA challenges.
Communicate RA strategies, updates, and performance metrics to executive stakeholders.
Provide guidance to business partners based on performance metrics and feedback across the organisation related to analytics, research & measurement initiatives
Ensure continued stakeholder sponsorship and alignment across the organisation
Build partnerships and working relationships within the business to create awareness of risk areas
Team Leadership and Development:
Lead a team of revenue assurance experts, fostering a culture of innovation and collaboration.
Recruit, train, and develop team members, ensuring they are equipped to manage emerging platform technologies.
Create a knowledge base of best practices for revenue assurance in a shared services context.
Conduct regular performance reviews and provide ongoing coaching and mentorship.
Promote continuous learning and upskilling to keep the team ahead of industry trends.
Determine and analyse development needs for the team and ensure that identified training requirements are budgeted for and executed.
When required, initiate disciplinary processes for team members calling on support from HC when required.
Motivate team members and ensure that their efforts are recognised.
Qualifications
Bachelor’s degree in Computer Science, Finance, Information Systems, Business Administration, or a related field
Master’s degree an advantage
Experience
A minimum of 5 years’ experience in Revenue Assurance or a similar role within media, financial services or telecommunications.
Exposure to SAP ERP, MS Dynamics CRM, Hansen’s ICC, Clarity and Power BI tool
Technology acumen in Robotics Process Automation, Workflow automation, Business Intelligence and Analytics a definite plus
Proven track record of leading Revenue Assurance strategies and managing risk and governance in the environment
Experience managing large-scale Billing projects and cross-functional teams.
Technical Competencies
Strategic planning and execution for RA platform optimization.
Strong understanding of shared services processes and operations.
Expertise in platform governance, risk management, and assurance.
Exceptional analytical and problem-solving skills.
Effective stakeholder management and communication abilities.
Leadership skills with a focus on team development and cross-functional collaboration.
Knowledge of data integration, analytics tools, and automation technologies.
Senior Specialist Demand Planning
Designation: Senior Specialist Demand Planning
Category: MultiChoice South Africa
Level: Senior
Closing date: 20-Feb-2025
Position Type: Permanent
Location: MultiChoice City
Job Description:
The Organization
The MultiChoice Group is a multinational media and entertainment group headquartered in South Africa, Dubai and the Netherlands with principal operations in pay television, video entertainment, advertising and content security. Brands within the Group include DStv, GOtv, SuperSport, M-Net, DStv Media Sales, Showmax and European-based content security leader Irdeto. We’re proud to say we serve 20 million subscribers across more than 50 African markets, with a successful history of identifying and adapting to industry trends, allowing us to continuously deliver the best in entertainment.
By joining our passionate and creative team, you can help us achieve our objectives of expanding our pay-TV and SVOD (Subscription Video On demand) subscriber bases, improving advertising sales, spearheading cutting-edge technology, supporting local content and providing an exceptional customer experience.
Join Africa’s most loved storyteller!
Key Customers
Internal: Key Account Managers, Regional Sales Operations, Finance, Warehouse and Distribution, Enterprise Business Solutions
External: Decoder and Accessory vendors and suppliers
Location
South Africa, Johannesburg, Randburg
Purpose of the Position
To provide reliable forecasts in terms of sales and procurement requirements that allows the company to correctly predict customer demand and provide its supply chain with the appropriate information to plan how to meet that customer demand to enhance profitability for a given channel or product.
Responsible for administering the Supply Chain management process
Key Performance Objectives
Tasks
Demand planning
Manage and execute demand planning for the business for devices and accessories working with key account manager to prepare run rate documents (how much stock to buy, sell, inventory levels on hand)
Calculate and determine demand forecast at multiple levels which incorporates current and accurate market information that allows the company to correctly predict demand and provide its supply chain with the appropriate information to plan how to meet that customer demand
Manage and execute demand planning for the business for devices and accessories working with key account manager to prepare run rate documents (how much stock to buy, sell, inventory levels on hand)
Research and identify demand drivers, relevant market-related data and competitive intelligence that feed into demand planning and forecast
Highlight gaps in the demand plan and implement necessary actions
Facilitate and manage demand planning/customer meetings
Provide input to volume planning
Develop a more permanent digital cloud-based solution for supply chain planning and innovate the demand process
Collaborate with Finance to ensure that demand planning is in line with business financial targets
Forecasting
Review historical sales trends and prepare forecast data
Develop statistical forecast models (excel models) and evaluate forecast results
Validate sales forecasting against seasonal marketing calendars
Provide input for sales budgeting in accordance with demand and forecasting
Accumulate sales demand and sales forecast into supply chain management document
Refine systems and methods to continually improve forecasts so that the company can better anticipate customer needs
Coordinate cross-functional research activities to reconcile significant variances and refine the forecast model to reflect updated sales and marketing assumptions
Monitor activities once started and highlight variances where they differ from the sales forecast and identify potential service issues or wastage issues
Inventory Management
Provide input to the supply planning in developing inventory strategies on existing items, new products, and product phase-outs.
Track and update purchase orders and deliveries
Track and verify warehouse inventory levels
Monitor activation rates
Responsible for SAP inventory administration and integration elements with group entities
Reporting
Help report and measure sales report performance
Prepare and maintain relevant reports pertaining to demand planning process
Provide timely and accurate reports in accordance with business and management requirements
Stakeholder Relations
Improve relationships among internal stakeholders, which will lead to effective knowledge sharing and an optimal consensus forecast to better guide the company
Work closely and build close relations with customer supply chain contacts to deliver optimum product availability
Provide specialised and technical support to internal and external stakeholders to ensure achievement of functional and organisational objectives
Qualifications
A Degree in Supply Chain Management, Planning or Analytical statistics
Experience
A minimum of 5-8 years demand planning
Retail or supply chain planning
SAP inventory management experience preferably at aSuper User level
Proficiency in statistics, forecasting and forecasting methods with an understanding of their financial and operational impacts
Strong experience in Demand and Supply Planning
Technical Competencies
Demand Planning
Forecasting
Financial management
Facilitation skills
Inventory Management
Strong negotiation skills
Strong computer skills with advanced proficiency in MS Excel data visualization and PowerPoint
Analytical skills
Research and data gathering skills
Vendor management
Supply Chain Management
SAP inventory management skills
Behavioral Competencies
Relationship Building
Conflict Resolution
Problem Solving
Decision Making
Critical Appraisal
Holistic Thinking
Persuading and Influence
Coaching
Senior Specialist: Customer Value Management (Insurance)
Designation: Senior Specialist: Customer Value Management (Insurance)
Category: MultiChoice South Africa
Level: Senior
Closing date: 21-Feb-2025
Position Type: Permanent
Location: MultiChoice City
Job Description:
The Organization
The MultiChoice Group is a multinational media and entertainment group headquartered in South Africa, Dubai and the Netherlands with principal operations in pay television, video entertainment, advertising and content security. Brands within the Group include DStv, GOtv, SuperSport, M-Net, DStv Media Sales, Showmax and European-based content security leader Irdeto. We’re proud to say we serve 20 million subscribers across more than 50 African markets, with a successful history of identifying and adapting to industry trends, allowing us to continuously deliver the best in entertainment.
By joining our passionate and creative team, you can help us achieve our objectives of expanding our pay-TV and SVOD (Subscription Video On demand) subscriber bases, improving advertising sales, spearheading cutting-edge technology, supporting local content and providing exceptional customer experience.
Join Africa’s most loved storyteller!
Key Customers
External
DStvTV customers
3rd party service providers
Creative and advertising agencies
NMS Insurance Services (SA) Limited
Internal:
Strategy division
Centre of Insights and Information division
Marketing division
Sales Division
Finance division
Group General Managers
Customer Service team
Location: South-Africa, Johannesburg, Randburg
Purpose of the Position:
To manage CVM DStv Insurance base and to execute campaigns to drive growth, retention and revenue by capturing high levels of customer value through lifecycle management.
Liaising with product provider for the DStv Insurance base regarding the strategy
Key Performance Objectives
Tasks
Strategic Base Management
On-going development and implementation of customer value management DStv Insurance programmes for segment ensuring value increase of the base through effective lifecycle management
Manage DStv Insurance customer communication programmes across multiple mediums: Email, SMS, Digital marketing etc. and track and measure performance and impact
Ownership of DStv Insurance communication execution, planning and improvements
Manage customer profile data quality and integrity for relevant segment
Campaign Planning and Management
Ensure all DStv Insurance campaigns are delivered on time, within budget and are a key driver in influencing customer behaviour and driving retention
Oversee DStv Insurance campaign management process from defining campaign KPIS, designing campaign, briefing it to agencies, ensuring execution and reporting on overall performance
Foster knowledge management by aligning the campaign management process with CVM planning and execution requirements
Liaise with digital agencies, 3rd party vendors and campaign execution vendors to manage job schedules and ensure that all deadlines are met
Monitor and assess campaign effectiveness and identify ways to improve activities
Analytics, Reporting and Budgeting
Work with the CII (Centre of Intelligence and Insights) and digital agency to provide in-depth and regular analysis of campaigns
Analyse and identify trends and gaps, recommend appropriate action to proactively leverage on opportunities and/or mitigate risk as well as enhance the effectiveness of engagement activities
Manage the customer engagement metrics for relevant segment
Keep account of the allocated budget and ensure all expenditure has justifiable value add for relevant segment
Reporting of Campaign outcomes to Stakeholders against set metrics
People Management
Develop a high performing team by embedding formal performance management process and informal coaching.Encourage frequent knowledge sharing between team members
Determine and analyse development needs for the team and ensure that identified training requirements are budgeted for and executed
Interview and recruit new members of the team, including determining appropriate compensation levels with input from Human Resources
When required, initiate disciplinary processes for team members calling on support from Human Resources when required
Resolve grievances raised by team members and escalate only if required
Address poor performance of any team member through the formal Performance improvement programme and ensure that continued poor performance is appropriately dealt with
Motivate team members and ensure that their efforts are recognised
Qualifications Essential
Degree in Marketing, Business or related field
Qualification Preferred
Post Graduate Degree in Marketing, Business or related field advantageous
Experience
A minimum of 3-6 years’ in Customer Value Management experience or
A minimum of 3 years’ experience in Campaign Management / Direct Marketing.
2+ years of Short Term and Long Term Industry experience (Advantageous)
Experience working with any marketing automation platform, e.g. SAS 360, Adobe, Braze or Salesforce (Advantageous)
Technical Competencies
Customer Value Management
Data and Report management
Project management
Financial Management/Budgeting
Commercial Acumen
Stakeholder Management
Behavioral Competencies
Relationship Building
Conflict Resolution
Decision Making
Critical Appraisal
Holistic Thinking
Persuading & Influence
Coaching
Specialist Product Support
Designation: Specialist Product Support
Category: MultiChoice South Africa
Level:
Closing date: 20-Feb-2025
Position Type: Permanent
Location: MultiChoice City
Job Description:
The Organization
The Video Entertainment segment of Naspers is a broad-based multinational media group headquartered in South Africa and Dubai with principal operations in pay television and video entertainment. The group operates in almost 50 countries in Africa. Its holding company, Naspers, is listed on the Johannesburg Stock Exchange (JSE) and has an ADR listing on the London Stock Exchange (LSE). International investors account for around 50% of its shareholder base.
An African platform operator, Video Entertainment’s expertise lies distributing media products, creating media content and selling advertising. Its key areas of operations are:
Pay Television: direct-to-home satellite and digital terrestrial television services; and
SVOD: subscription video on demand services across multiple online platforms with a focus on library and local content in developing markets
Operating in the majority of African countries, Video Entertainment is the leading Pay TV provider in most of the key African markets. Its strategy is to offer the best local and international content across multiple platforms to customers wherever they are.
The group’s strength lies in its focus on local language and culture, its entrepreneurial spirit and the quality of its workforce. Over the years Video Entertainment has built a successful track record of identifying trends early, adapting them for the markets in which it operates and leveraging them to maximum advantage. The group generates revenues mainly by collecting subscription fees, with a moderate contribution from advertising revenue. Its key objectives are to:
Build its Pay TV and SVOD subscriber base
Focus on investment and technology
Maintain a local approach
Provide quality service
Attract innovative and motivated employees
Purpose of the Position
To co-ordinate and manage incidents and problems encountered on all systems, applications and functionality that impact on customer service, to ensure that service levels are met and high-quality service is provided to our customers.
Key Performance Objectives
Operational
Manage manual processes, require to improve customer experience
Work on all escalated first line analysis and support using backend systems (TVOD, Connect Support Tool, ICC, etc).
Log incidents – resolution and escalations within SLA’s
Monitor incident SLA’s
Action all calls logged to dedicated queues on HPSM within 1hr i.e. GM, Self Service, WIC’s National, Box Office, etc.& provide feedback to escalators.
Track business system changes through Change Management Process
Optimise the daily plan based on call arrivals, incident and impacts
Coordinate all unplanned exceptions that may arise within the agreed guidelines and based on resource availability
Suggest corrective actions to mitigate any observed risks
Product Support Desk Coordination
Process calls in the Product Support Desk queues
Coordinate calls in the Business Service Desk Feedback queue
Communication
Provide real-time support on Business accepted communication mediums
Provide timeous feedback to stakeholders
Report on all incidents and problems impacting Service Levels by issuing daily, weekly and monthly reports
Escalation and communication of any incidents and key customer insights that originate from any customer care touchpoint
Effectively feedback any workforce optimisation suggestions based on real time observations on the floor
Track agent adherence and service level performance
Customer Satisfaction
Coordinate and implement crisis and problem management processes and procedures for Customer Care
Co-ordinate, escalate, track and resolve problems and incidents with stakeholders which occur on all systems and applications and functionality used within Customer Care
Monitor dashboards to proactively support Customer Group operations to enhance Customer Experience
Test, validate and release Customer Communication on various platforms
Coordinate User access
Provide input to daily operational performance meetings relating specifically to customer experience and customer care performance
Ensure customer insights are communicated to customer care and related stakeholders
Analyse available data points in real time to proactively identify customer needs and incidents
Mobilise relevant recovery teams to minimize turnaround time of incidents impacting on the customer
Proactively coordinate customer demand through the use of social media and IVR messaging
Provide insights to improve customer experience in the longer term based on insights gathered through monitoring
Qualifications Essential
Technical Diploma
Degree Statistics and Applied Mathematics advantageous
Experience
3 – 5 years’ Call centre / Service Desk Analyst experience
2.5 years of Clarity & ICC systems knowledge as well as an in depth understanding of associated Business Rules included in the above
Process Driven
Deadline Driven
Achievement Orientated
Process and system driven
Technical Competencies
Negotiation skills
Analytical and Problem solving capabilities
Relationship building
Planning and Coordination
Decision-making skills
Conflict Management
Operational Delivery
Quality focused
Behavioral Competencies
Accountability
Teamwork
Delegation
Interpersonal Support
Perseverance
Motivating
Prioritisation
Analytical Thinking
Strategy Manager
Designation: Strategy Manager
Category: MultiChoice South Africa
Level: Management
Closing date: 18-Feb-2025
Position Type: Permanent
Location: MultiChoice City
Job Description:
The Organisation
The MultiChoice Group is a multinational media and entertainment group headquartered in South Africa, Dubai and the Netherlands with principal operations in pay television, video entertainment, advertising and content security. Brands within the Group include DStv, GOtv, SuperSport, M-Net, DStv Media Sales, Showmax and European-based content security leader Irdeto. We’re proud to say we serve 20 million subscribers across more than 50 African markets, with a successful history of identifying and adapting to industry trends, allowing us to continuously deliver the best in entertainment.
By joining our passionate and creative team, you can help us achieve our objectives of expanding our pay-TV and SVOD (Subscription Video On demand) subscriber bases, improving advertising sales, spearheading cutting-edge technology, supporting local content and providing an exceptional customer experience.
Join Africa’s most loved storyteller!
Key Customers
Key Internal Contacts
CEO Showmax/MCSA; Executive team of Showmax – all heads of department across Showmax, MAH/MCSA depending on project work involved. Research and Insight teams – Showmax and CII; Finance teams
Key External Contacts
Consultancy partners;
Location
Johannesburg, Randburg
Purpose of the Position
For the position of Strategy Manager, we are looking for an experienced strategic thinker to join our team. You will design, implement and deliver strategy initiatives that promote business growth and profitability. Projects may cover any elements of the MCSA Group.
Key Performance Objectives
Tasks
Strategy Development and Execution
Develop long-term strategic plans to achieve organizational goals.
Drive analysis of internal and external data to build actionable recommendations, considering risks and barriers
Shape materials to explain strategic output and help influence the business towards recommended outcomes
Work with research teams to conduct in-depth market research to understand industry dynamics, competitors, consumer behaviour, etc.
Help drive the execution of strategic initiatives from inception to completion.
Present strategic plans and recommendations to business including senior leadership
Identify and analyse emerging trends that may impact the organization.
Develop and maintain relationships with key stakeholders.
Stay up to date on industry trends and best practices.
Work with evolving best practice leveraging technologies (AI, evolution of modelling techniques etc.)
Reporting
Generate relevant market intelligence to inform strategic, financial, or operational changes and investment decisions.
Translate data and findings into meaningful insights and presentations to present recommendations to key decision makers.
Help to create visibility and clarity in the organization around new market opportunities, business priorities, and operational requirements; as well as the reasons why, these are important to the business.
Stakeholder Engagement
Build strong relationships with leadership and key stakeholders to gain buy-in for strategic initiatives and drive alignment across the MCSA Group organisation.
Communicate strategic concepts and recommendations in a clear, compelling manner through presentations, reports, and discussions.
Partner across functions and business units to operationalise strategy and optimise tactics.
Provide support to internal stakeholders to ensure achievement of business objectives.
Qualifications Essential:
A university degree with qualifications in Business, Economics, technical or mathematical/analytical disciplines
Qualification Preferred:
Masters Degree / Second Degree or further professional qualification also welcome (e.g. MBA / ACA etc.)
Experience
5-8 years strategy experience in business or major consultancy
Clear track record of expert analysis and recommendation
Strong financial modelling capability
Excellent presentation skills -both verbal and written are critical
Strong project management capability
Team player – demonstrated ability to lead projects internal/external and across departments
Calm, collected ability to think on feet
Ability to participate in strategic debate on an Executive Level
Strong analytical and problem-solving skills, with the ability to translate data into actionable insights and recommendations.
Strategic mindset with a track record of developing and executing successful strategic initiatives.
Proficiency in data analysis tools and techniques, financial modelling, and market research methods.
Technical Competencies
Business case development
Business Intelligence Tools
Competitor Analysis
Data Analysis and Visualisation
Statistical Modelling
Strategy Development
Project Management
Predictive Analytics
Forecasting
Financial Analysis
Market Research
Behavioural Competencies
Strategic Thinking
Networking
Risk Management
Negotiation Skills
Future Orientated
Relationship Building
Conflict Resolution
Decision Making
Critical Appraisal
Holistic Thinking
Persuading & Influence
Coaching
We wish you all the best with your applications
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