To apply, click on the link at the end of the posts and all the best with your applications.

Manager: Social Media

Let’s Write Africa’s Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job DescriptionOverview:
We are seeking a Marketing Manager: Social Media to develop, execute, and manage innovative social media strategies across multiple platforms. The role aims to enhance OM Personal Finance’s brand awareness, consideration, audience engagement, and customer acquisition and retention.

Key Responsibilities:

• Strategize, plan, and implement social media campaigns to boost brand awareness, audience engagement, consideration, acquisition, and retention.
• Develop and curate compelling and effective content for platforms such as LinkedIn, Facebook, Instagram, and TikTok, targeting both end consumers and industry professionals.
• Manage the social media accounts of PF executives and distribution channels including post scheduling, message monitoring, and community management.
• Collaborate with the marketing team to design and deliver creative, platform-specific campaigns.
• Ensure consistent brand messaging and identity across all social media channels by working closely with internal teams.
• Analyze campaign performance using social media metrics, providing insights and recommendations for optimization.
• Stay informed of emerging social media trends, tools, and applications to maintain a cutting-edge approach.
• Conduct industry research to identify growth opportunities and inform strategies.
• Proofread and edit social media content for accuracy, grammar, and brand alignment.
• Support multimedia needs by assisting with video editing and photography.

Required Skills:

• Proven experience in managing social media platforms, preferably within the financial services industry.
• Exceptional written and verbal communication skills.
• Comprehensive knowledge of social media trends, tools, and best practices.
• Proficiency in social media management tools.
• Understanding of digital marketing principles and strategies, with experience in e-commerce and web analytics (e.g., Google Analytics).
• Strong organizational, multitasking, and project management abilities.
• Attention to detail and strategic thinking to drive measurable results.
• Collaborative mindset with the ability to build relationships across various teams and stakeholders.
• Demonstrated success in growing social media presence and engagement.

• Experience managing creative agencies and suppliers
• Self-motivated with excellent time management skills.

Qualifications:

• Degree in Marketing, Business Commerce, or a related field.
• 5-7 years of experience in Brand & Marketing, Social Media, or Communication-related roles.
• Proven expertise in Social Media Service/Community Management, Brand and Reputation Management, and other relevant areas.

What We’re Looking For:
If you are a creative thinker with a passion for digital marketing and social media, and you thrive on leveraging these tools to improve business performance, we’d love to hear from you!

SkillsAction Planning, Brand Development, Campaign Management, Change Management, Content Development, Customer Value Proposition Development, Data Management, Digital Literacy, Executing Plans, Learning and Development (L&D), Marketing Systems, Media Management, Policies & Procedures, Social Media Management

CompetenciesBuilds Effective Teams

Business Insight

Collaborates

Communicates Effectively

Cultivates Innovation

Customer Focus

Drives Vision and Purpose

Ensures Accountability

EducationNQF Level 9 – Masters

Closing Date10 May 2025 , 23:59

Experienced Financial Advisor

Let’s Write Africa’s Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa’s leading insurance companies.

The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing “fit for purpose” financial plans and solutions.

• Responsible for the procurement of new business
• Expand sales of products and services with existing customers
• Work mainly on own leads

Skills

CompetenciesAction Oriented

Balances Stakeholders

Builds Networks

Collaborates

Communicates Effectively

Customer Focus

Drives Results

Ensures Accountability

Education

Closing Date15 May 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

Senior Tester

Let’s Write Africa’s Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job DescriptionThe Senior Tester is responsible for the end to end testing responsibilities for Product & Remuneration initiatives sanctioned by the PF Ops Prioritisation Board on the SAP, Workday and Oracle platforms as it relates to the following Distribution Channels:
 Personal Financial Advice (PFA) S.A. & Namibia
 Broker Distribution (BD) S.A. & Namibia
 Agency Franchise Distribution (AFD) S.A.
 Direct Financial Advice (DFA) S.A.

Remuneration and Commission Existing Model Knowledge

Ability to understand existing Remuneration and Commission Models and articulate it when necessary.

Requirements Review

Review and analyse Product & Remuneration Business Requirements Specifications against existing Remuneration and Commission Models to ensure all considerations have been applied in the BRS.

Review and analyse Change Requests against existing Remuneration and Commission Models to ensure all considerations have been applied in the BRS.

Identify & provide High Level & Detailed Acceptance Criteria per User Story.

Testing Preparation

Create Test Plan (UAT, Regression Testing and Production Testing) and provide input to Test Strategy

Validate, identify & raise design & functionality issues at Demonstration & Solution Overview sessions

Review, analyse and assess system testing output artifacts for testability

Identify and design test scenarios, test cases and test data with expected results.

Execute TestingConduct the relevant testing at key points within the delivery:

User Acceptance Testing

Regression Testing

Production Testing

Execute Testing in a relevant environment (Testing/Production) and document actual results.

Compare actual with expected results and identify Defects.

Log Defects.

Re-test fixes and update Defect Log

Sign off Testing Stage (subject to successfully meeting sign off criteria)

Documentation

Create or update relevant documentation i.e. Training material, Remuneration Booklets, Practice Notes, Commission Tables, Learner Guides, Process Documents, etc.

Provide training so that impacted BAU Teams are informed of change and can provide BAU support in relation to the change.

Project Collaboration

Act in the capacity of UAT Tester on various Remuneration initiatives providing specialist Remuneration knowledge to the Project Team and generate agreed upon documentation and Testing Activities within the project.

Align with Lead Test Analyst to validate Remuneration Model knowledge and to include them in the relevant project discussions when required.

Act as Lead UAT Tester when multiple UAT Testers are assigned to one project coordinating Testing activities across the project test team.

Attend and provide input at agreed Project ceremonies.

Maximise business effectiveness

Through a culture of Innovation & Continuous Improvement.

Personal Effectiveness:

• Detail Orientated
• Self- starter
• Ability to create relationship between technical functionality and expected business outcomes
• Ability to work with multiple Stakeholders simultaneously
• Decision Making
• Proficient Communicator
• Ability to discern level of detail required when communicating
• Information Monitoring
• Ownership
• Planning & Organising
• Team Orientation
• Technical Knowledge
• Thinking Skills

Qualifications & Experience:

• Grade 12 Required
• Software Testing Certification
• 3 year Tertiary Qualification preferable
• 3 – 5 years experience as a Software Tester within an SDLC
• 1 – 2 years experience working as a Software Tester in a Financial Services Environment
• 1 – 2 years experience using Testing Tools
• Exposure to Financial Systems i.e. SAP, Oracle HRMS
• Exposure to Test Automation
• Agile Experience Advantageous

SkillsAction Planning, Data Compilation, Data Management, Evaluating Information, Executing Plans, Legal Practices, Oral Communications, Policies & Procedures, Project Quality Management, Project Testing, Report Review, Test Case Management

CompetenciesAction Oriented

Collaborates

Communicates Effectively

Courage

Customer Focus

Decision Quality

Ensures Accountability

Instills Trust

EducationNQF Level 7 – Degree, Advance Diploma or Postgraduate Certificate or equivalent

Closing Date04 May 2025 , 23:59

Aspiring Financial Advisers – North West

Your time is now to be your exceptional best at Old Mutual!

Aspires to be a Financial Advisor

We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa’s leading insurance companies.

The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing “fit for purpose” financial plans and solutions.

Skills

EducationBachelors Degree (B), High School (Grade 12) (Required)

Closing Date

Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.

All prospective employees are required to disclose their vaccination status as part of the recruitment process.

Please refer to the Old Mutual’s Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.

Experienced Financial Advisers – Vanderbjilpark and surrounds

Your time is now to be your exceptional best at Old Mutual!

We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa’s leading insurance companies.

The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing “fit for purpose” financial plans and solutions.

• Responsible for the procurement of new business
• Expand sales of products and services with existing customers
• Work mainly on own leads

Skills

Education

Closing Date

Old Mutual Limited has adopted a mandatory Covid-19 vaccination policy requiring its workforce to be fully vaccinated against Covid-19 by 1 April 2022. All prospective employees are required to disclose their vaccination certificates or cards as part of the recruitment process.

If you have an objection to taking the Covid-19 vaccination, you will be required to produce a negative PCR test (at your own cost) on a weekly basis as an alternative to vaccination. Prospective employees must inform the recruiter of their election prior to start date.

Please refer to the Old Mutual policy for further detail. Old Mutual reserves the right to amend this policy from time to time.  

Customer Experience Executive

Lets Write Africa’s Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Job Summary

Provide first contact customer support through the available channels in the Bank’s 24/7 Contact Center

1. KEY PERFORMANCE INDICATORS

• Transactional Customer Satisfaction Index and/or NPS Score
• Number of resolved client queries at first contact.
• Service Quality Assurance Score
• Adherence to Service Level Agreements & Schedule
• Campaign reach rate
• Compliance to KYC/AML and applicable banks processes and procedures
• Product and Process Post Training Score

2. KEY RESPONSIBILITIES

• Handle customer enquiries and concerns through the various channels in the Contact Centre and Reception.
• Obtain information necessary to respond appropriately to customer requests or route interactions.
• Ensure adherence to schedule & managing of customer interactions for delivery of planned Service Level.
• Identify and escalate/route complex customer issues to the appropriate person/department for resolution as per the escalation matrix. 
• Receive and process customer’s instructions as per procedure.
• Onboard customers onto the digital platforms & encourage utilization.
• Document all interactions according to the standard operating procedures. 
• Make outgoing calls to customers’ existing and potential customers and track details of the interaction as prescribed in the campaign. 
• Build value demand by educating customers about available services, products, or benefits to sell, cross sell and upsell.
• Initiate investigation through escalation of complaints not solved on-line to the Back-office Team and Contact Centre Operations Manager.
• Support in Service Quality Audits from time to time.
• Any other duties as shall be assigned from time to time.

Educational Qualification

Undergraduate degree from a recognized university.

Professional Qualifications

 Certification in contact center or customer services is an added advantage

Knowledge and Skills

• Excellent command of written and spoken English and Swahili.
• Experience manning multiple queues.
• Experiencing using Customer Relationship Management Tools Knowledge of KYC/AML and Data Privacy
• Knowledge of customer service principles and practices. 
• Excellent data entry and typing skills.
• Proficient in MS Office Applications

Experience

1 year work experience in a financial institution, front facing or Contact Centre role in the service industryA Temporary employee in the Rest of Africa business.

Provides a service as a temporary employee covering many fields.

Skills

Competencies

Education

Closing Date03 May 2025 , 23:59

Network and Infrastructure Specialist

Lets Write Africa’s Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job DescriptionnaNULL

This role is individually accountable for supporting the smooth running of the production applications and infrastructure.

• Setting up, developing, maintaining, documenting, and enforcing system standards
• Design and implement new solutions and improve resilience of the current environment
• Maximise infrastructure performance by monitoring performance, troubleshooting, scheduling upgrades, and collaborating with network architects on network optimization
• Undertake infrastructure fault investigations in local and wide area environments
• Secure infrastructure systems by establishing and enforcing policies, and defining and monitoring access
• Upgrade and patching infrastructure equipment to the latest releases
• Provide 24*7 remote support to on-site/off-site engineers and end users/customers.
• Undertake capacity management and audit of infrastructure devices in the offices and within data centres
• Liaise with project management teams, third-line engineers and service desk engineers on a regular basis.
• Configuring user workstations and managing infrastructure inventory
• Configuration and deployment of web services
• Installation and configuration of operating systems and related software
• Administration of Unix/Linux and Windows systems
• Management of the core banking platform and sub-systems
• Creation, deployment and maintenance of banking environments and services.
• Implementation and management of AWS infrastructure and integrations
• Provide disaster recovery capabilities for all critical platforms and applications.

Skills

CompetenciesCollaborates

Communicates Effectively

Decision Quality

Ensures Accountability

Manages Complexity

Optimizes Work Processes

Plans and Aligns

Tech Savvy

EducationBachelor of Computer Science (BCoSc): Computer Science And Engineering (Required)

Closing Date03 May 2025 , 23:59

Talent Management Consultant

Let’s Write Africa’s Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

This role is accountable for facilitating and implementing the talent management strategy, systems, practices and governance. Within a global framework for talent management, you will maximize human capital engagement to ensure they have the necessary templates, tools, guidance and materials to support the talent management practice for the organization.

Support the Human Capital community to ensure consistent and efficient execution of the talent management processes. Analyse relevant data, formulate views and opinions, and makes recommendations to enable decision-making on. Conduct ongoing research and trend analysis on talent management practices to bring a data-driven perspective to evolve the practices.

Key Performance Areas

• Generate insights from talent analytics to inform policy and implementation decisions, measure ROI and effectiveness of talent programmes.
• Provide the necessary tools, reporting and analytics in partnership with People Data Analytics (PDA) or within practice.
• Ensure that appropriate benchmarking and peer group comparison are readily available.
• Develop and implement the technology roadmap, through Workday, to enable the implementation of Talent and Performance Management practices.
• Coordinate the configuration, building and testing of all Workday solutions for the Talent and Performance Management team, ensuring alignment and integration across all practices.
• Work closely with the Workday technical team in communicating talent requirements and ensuring delivery within quality standards.
• Use of data and analytics to provide lead and lag indicators for decision making and reporting.
• Review, document and develop processes, tools and resources to support consistent application of the talent management processes.
• Provide project and change management support to the Talent and Performance Management team.

Requirements: Skills, Qualifications, Experience required

• Relevant qualification
• Postgraduate level – advantageous     
• Preferable: broader experience in the following areas: talent management, people management technologies, change management, and workforce data and analytics.

Key skills that would support you in fulfilling this role include:

• Minimum of 5 years People management technologies (Workday or similar) and people data analytics
• Talent management experience; specifically in talent reviews, identification of key talent, career management and development, and talent retention.
• Previous experience in working in a centre of expertise (COE) is advantageous, working in an above-market / group-wide COE is preferred.
• Strong communication skills with the ability to apply this in different business and cultural contexts.
• A structured and pragmatic approach to analysing information and using this to inform recommendations and implement practical talent solutions.
• Coaching and influencing stakeholders and being seen as a credible source of advice and feedback.

This role provides input into BU and Segment People Plan with the core focus being on developing and implementing tactical HR people plans to drive organisation effectiveness. This role partners with Senior Management teams and is responsible for the implementation HR plans and advisory services. May manage a small team of HR Professionals in a large team.

Responsibilities

Policy Development and Implementation

Help develop procedures for an area of the organization and monitor their implementation.

HR Frameworks and Tools

Contribute to the drafting of HR frameworks and tools for recruitment, performance management, development, career and succession planning, compensation and benefits, diversity, employee onboarding and offboarding, and retention of talent, within an area of expertise, ensuring compliance with specified design principles, internal policies, and external legal requirements. Enable the attraction, development, and retention of talent at a sustainable cost.

Information and Business Advice

Provide specialist advice on the interpretation and application of policies and procedures, resolving queries and issues and referring very complex or contentious issues to others.

HR Data Analytics and Insights

Deliver complex analyses of HR data; identify key trends and contribute to the creation of HR insights that enable the diagnosis of business issues, enhancement of employee engagement, and/or improvement of business performance.

Employee Relations Case Management

Provide advice and guidance to managers in developing, documenting, and communicating solutions (including disciplinary action) for individual employee relations cases; support managers at formal hearings.

HR Data Management

Contribute to the development and testing of HR data collection forms or questionnaires in a specific area of expertise to ensure the collection of relevant data in line with defined requirements.

Personal Capability Building

Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Internal Client Relationship Management

Build effective working relationships within the internal client organization, delivering high-quality professional services with guidance from senior colleagues.

SkillsBusiness Requirements Analysis, Data Analysis, Data Compilation, Data Interpretations, Data Management, Evaluating Information, Executing Plans, HR Employee Relations, Human Capital Management Systems, Nonprofit Law, Oral Communications, Policies & Procedures, Regulatory Compliance Management

CompetenciesBusiness Insight

Communicates Effectively

Decision Quality

Drives Engagement

Ensures Accountability

Manages Complexity

Optimizes Work Processes

EducationNQF Level 7 – Degree, Advance Diploma or Postgraduate Certificate or equivalent

Closing Date06 May 2025 , 23:59

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We wish you all the best with your applications