Xneelo Jobs

To apply, click on the link at the end of the posts and all the best with your applications.

Linux Systems Engineer: Managed Platform Abuse Mitigation

Job description

At xneelo, it starts with purpose. We’re business enablers offering a hosting service for our customers to create and transact online. We spend each day working hard to retain the trust of our customers. Inspired by our brand promise ‘trusted in hosting’, we deliver a web hosting service that is reliable and consistent, focusing on infrastructure stability, good value and consistent service delivery.

Would you be eager to continually improve customer value and internal efficiency through quality, innovative systems, and software solutions? Our team could use your skills, passion, and experience to develop website security and anti-spam solutions that will help the fight against spam and website attacks.

We are passionate about frequent, iterative delivery of high-quality software and aim to build lasting solutions using agile principles and the latest technology. We work together in autonomous teams that take full responsibility for their part of the xneelo ecosystem. The team is based at the company’s head office in the Tygervalley area of the Western Cape.

As a Linux Systems Engineer, you will develop, integrate, and maintain in-house and third-party solutions that promote a safe and spam-free hosting experience for our customers.

Requirements

The ideal candidate will have a passion for:

• High quality and standards
• Technology to serve operational and customer requirements
• Programming and open-source technologies
• Security, specifically web application
• Anti-spam solutions
• Web application firewalls
• Optimal systems and simple procedures
• Agile and a self-organising team environment
• Sharing ideas and innovation
• Learning rapidly and independently

Responsibilities:

• In collaboration with the Product Owner and stakeholders, understand the needs of the customer to deliver innovative, robust website security and anti-spam solutions
• Build and design tooling to support and evolve our Trust & Safety team, e.g. dashboards, scripts, and automation of customer service processes
• Trend monitoring, analysis, and development of mitigation strategies for Spam and Website vulnerabilities
• Develop and maintain:
  • anti-spam and anti-malware technologies and strategies
  • website malware detection systems and signatures
  • monitoring strategy for website security issues and its supporting infrastructure

High level of Proficiency in the following:

• Scripting languages
• Open-source databases like MySQL, SQLite
• Linux system administration
• Software design and coding 
• Finding and dealing with malware attacks and abuse-related incidents
• Trend monitoring and threat modeling

Qualifications and Experience

• 5+ years of Linux system administration experience, including a successful track record in a mission-critical environment
• Linux system engineering and administration focusing on Linux performance, scalability, and security
• Displays an understanding of the importance, virtualisation, and administration of high-availability systems

Advantageous:

• Deployment and Maintenance of Web Application Security and Malware Mitigation systems. 
• Debian Linux administration experience
• A degree or diploma in computer science and cyber security
• Experience with virtualization and cloud infrastructure
• Software development experience
• Experienced working within large-scale operations
• Following security trends and keeping up to date with emerging threats
• Management/maintenance of common web CMS systems like WordPress

At xneelo, our sincere desire is that our team members are inspired by their success and able to operate with a high level of discretion and autonomy guided by our principles and values. We hope this appeals to you and look forward to hearing from you.

Senior Product Owner: Customer Billing Software

Job description

At xneelo, it starts with purpose. We’re business enablers offering a hosting service for our customers to create and transact online. We spend each day working hard to retain the trust of our customers. Inspired by our brand promise ‘trusted in hosting’, we deliver a web hosting service that is reliable and consistent, focusing on infrastructure stability, good value and consistent service delivery.

We are looking for a Senior Product Owner to play an influential role in the competitive evolution of our Billing, Orders & Customer Account portfolio. 

You will be part of a scrum team/s where you will represent our customers and business needs and be responsible for managing and prioritising your backlog of product requirements.

What you’ll do:

• Use your product skills, market awareness, industry and billing knowledge to conduct in-depth discovery to understand and break down the product vision into sequenced features and stories for product development.
• You will work with a large group of stakeholders including product management, platform and software engineering, UX, QA, customer communications, marketing, customer service, finance and legal.
• Take an active part in all relevant team meetings and ceremonies to support the execution of your team’s prioritised features.
• Understand customers and internal pain points and ensure new features and enhancements drive value for our customers.
• Ensure new features are implemented and measure that the desired customer value is met.
• Be an involved member of the product team and contribute to the continuous improvement of our way of work.
• Assist in defining priorities according to business value, complexity, and expectations.
• Work closely with stakeholders across the organization to ensure that you and the team provide for the company’s short- and long-term goals.
• Expertly manage the components of the product delivery cycle, from MVP slicing and user stories to testing, delivery and ongoing iterative improvements.

Job requirements

Who you are:

• You are a critical thinker, skilled at blending different perspectives in the pursuit of a mission.
• You have a curious mind with a logical and structured approach to problem-solving and always strive for simplicity.
• You have excellent leadership and relationship-building skills.
• You are an excellent communicator and storyteller, engaging with your audience on a personal level.
• You are good at sorting out ambiguity.
• You have a proven track record of 3 – 5 years in developing products, preferably using agile development methodologies.
• You have a good understanding of the software development cycle.
• You are structured and give close attention to details.
• You are driven by facts and outcomes, not assumptions.

Domain knowledge requirements:

• A working knowledge of billing systems, the bigger onboarding customer journey and related business process systems.

Bonus skills:

• Experience in Domain Driven Design would be an advantage.
• At xneelo, we want our team members to be inspired by their work, empowered to act with autonomy and guided by our principles and values. We hope this appeals to you and look forward to hearing from you.

1st Line Linux Systems Administrator

Job description

At xneelo, it starts with purpose. We’re business enablers offering a hosting service for our customers to create and transact online. We spend each day working hard to retain the trust of our customers. Inspired by our brand promise ‘trusted in hosting’, we deliver a web hosting service that is reliable and consistent, focusing on infrastructure stability, good value and consistent service delivery.

We seek the services of a junior Linux Systems Administrator to join our Systems Administrator team that specialises in the troubleshooting and repairing any issues which occur on our large scale Linux based hosting systems.

What you’ll do:

• Troubleshoot Linux systems in response to system alerts
• Identify trends to enable proactive system improvements
• Escalate issues to and work alongside Linux admin teams
• Ensure our contact centre is kept up to date to be able to keep customers well informed as to the status of an issue
• Provide out of business hours support
• Actively participate in continuous improvement within the team

Skills and Attributes:

• Excellent troubleshooting & problem solving
• Methodical and accurate
• Customer centric (although not customer-facing)
• Good communicator
• Linux system troubleshooting skills
• Shell scripting

Job requirements

Qualifications and Experience:

• Matric Pass or Equivalent
• A minimum of 1 year basic Linux System Administration experience including LAMP stack
• Willingness to work shifts
• Advantageous: Helpdesk or technical support experience

At xneelo, our sincere desire is that our team members are inspired by their success and able to operate with a high level of discretion and autonomy guided by our principles and values. We hope this appeals to you and look forward to hearing from you.

Technical Customer Service Consultant

Job description

At xneelo, it starts with purpose. We’re business enablers offering a hosting service for our customers to create and transact online. We spend each day working hard to retain the trust of our customers. Inspired by our brand promise ‘trusted in hosting’, we deliver a web hosting service that is reliable and consistent, focusing on infrastructure stability, good value and consistent service delivery.

We are seeking Technical Customer Service Consultants for our Durbanville office. In our fast-paced and dynamic environment, you will find a rewarding career that brings fulfillment through resolving customer queries via chat, telephone, or email. Your role will involve addressing technical issues related to web hosting, email setups, and control panel support. You’ll be helping our growing local and international customer base make informed decisions and ensuring their satisfaction with every interaction.

As a member of our self-organising team, you’ll thrive in a collaborative and autonomous environment that prioritises quality. Our flat organisational structure opens doors for your career growth, supported by a culture of mentorship and coaching. You’ll receive comprehensive onboarding and structured training to ensure you’re fully equipped for success.

Your daily responsibilities would include:

• Assisting customers with email setups across various mail programs. 
• Troubleshooting and assisting with email delivery queries and email setups by applying your understanding of various mail access methods like POP and IMAP.
• Troubleshooting and assisting with web hosting-related queries, by applying your domain knowledge, which would include a high-level understanding of various content management systems, of which WordPress would be an example.   
• Assisting customers to navigate our hosting control panel. 
• Offering an extension of after-hours support to our customers on behalf of various technical departments. 

The ideal candidate:

• Demonstrates a passionate belief in the value of Customer Service to the business through principles and past actions/achievements;
• Communicates with insight and understanding, concisely and clearly;
• Is consistently patient, amicable and responsive in dealing with all people;
• Demonstrates consistent administrative efficiency and accuracy; and
• Is tenacious in pursuing constructive relationship outcomes.

Demonstrates a high level of proficiency in:

• Communication: Written and spoken English;
• Listen and comprehend;
• Convey understanding of concepts, principles and procedures;
• Administrative skills, attention to detail and troubleshooting;
• Comprehending customer requirements and responding with the most simple, effective course of action on behalf of the business (“first-time-right” principle);
• Understanding technical- and business concepts at a high level;
• Questioning, taking ownership of and simplifying the tasks to achieve business outcomes.

Job requirements

Qualifications and experience:

• A matric pass or equivalent is essential.
• Minimum of two years experience in a customer-service/ customer-support environment.

What to expect:

• Starting salary: R16 000
• Technical Support is a 24/7 team, so there will be shift work.

Customer Service Consultant

Job description

At xneelo, it starts with purpose. We’re business enablers offering a hosting service for our customers to create and transact online. We spend each day working hard to retain the trust of our customers. Inspired by our brand promise ‘trusted in hosting’, we deliver a web hosting service that is reliable and consistent, focusing on infrastructure stability, good value and consistent service delivery.

We are looking for Customer Service Consultants for our Durbanville office. In this fast-paced and rewarding role, you’ll be the driving force behind ensuring that each customer’s query is resolved to the highest quality. Whether it’s domain names, ordering, customer accounts, or billing administration, you’ll engage with customers through chat, telephone, or email, ensuring they are fully satisfied with the assistance they receive.

As a member of our self-organising team, you’ll thrive in a collaborative and autonomous environment that prioritises quality. Our flat organisational structure encourages career growth, supported by a culture of mentorship and coaching. You’ll receive comprehensive onboarding and structured training to ensure you’re fully equipped for success.

Daily responsibilities would include:

• Providing efficient support and recommendations to customers regarding web hosting and billing-related queries to enhance their overall experience;
• Collaborating with the team to optimise processes and creatively solve problems;
• Observing and enhancing the tools necessary for the efficient execution of your responsibilities;
• Providing mentorship and coaching to fellow team members, contributing to their growth;
• Taking ownership as a key stakeholder for the Customer Support Team, ensuring alignment and excellence;
• Skillfully troubleshooting a variety of web hosting functionalities, including websites, email, and DNS;
• Empowering customers by educating them on utilising our self-help guides efficiently.

The ideal candidate:

• Demonstrates a passionate belief in the value of Customer Service to the business through principles and past actions/achievements;
• Communicates with insight and understanding, concisely and clearly;
• Is consistently patient, empathetic, amicable and responsive in dealing with all people;
• Demonstrates consistent administrative efficiency and accuracy; and
• Is tenacious in pursuing constructive relationship outcomes.

Demonstrates a high level of proficiency in:

• Communication: Written and spoken English;
• Listening and comprehension;
• Convey understanding of concepts, principles and procedures;
• Administrative skills, attention to detail and troubleshooting;
• Problem-solving: the ability to analyse customer issues, identify root causes, and propose appropriate solutions. This involves being resourceful, resilient, creative, and proactive in resolving customer queries.
• Time Management: effectively managing tasks and workload by priority;
• Adaptability: Flexible and open to change, and able to adjust approach based on customer needs or evolving circumstances.
• Technical Aptitude: Comfortable in using technology and have the ability to troubleshoot. Understanding technical and business concepts at a high level.

Job requirements

Qualifications and Experience:

• A matric pass or equivalent is essential.
• Minimum of two years experience in a customer-service/ customer-support environment.

What to expect:

• Starting salary: R16 000
• Shift work

Software Engineer

Job description

At xneelo, it starts with purpose. We’re business enablers offering a hosting service for our customers to create and transact online. We spend each day working hard to retain the trust of our customers. Inspired by our brand promise ‘trusted in hosting’, we deliver a web hosting service that is reliable and consistent, focusing on infrastructure stability, good value and consistent service delivery.

Our backend software engineers make sure that when a customer hits a button in a Web application, magic happens on hosting infrastructure in a data centre somewhere in the world.

A large scale, mass-market hosting infrastructure is a complex beast requiring quality automation and processes to make sure it can scale and perform optimally, 24x7x365.

Product development at xneelo looks to the engineering of the backend infrastructure as a vital component of being able to delight our customers – by being part of transforming complexity into click-of-a-button simplicity.

We are passionate about frequent, iterative delivery of high-quality software and aim to build lasting solutions using Agile principles and the latest technology available.

We work together in autonomous teams that take full responsibility for their own part of the xneelo ecosystem and require an understanding of the Agile development philosophy.

Like what you hear? Well, let’s break it down:

Basically, you will be involved in

• Solving interesting and large scale backend technical challenges
• Being part of figuring out how we get better at what we do
• Looking for opportunities to innovate and optimize
• Understanding the needs of the customer in order to deliver innovative, robust solutions (In collaboration with the Product Owner and stakeholders of course)
• Supporting the customer from an operational perspective when escalated by the Client Services team

You probably have a passion for

• Programming, open-source Technologies and IT in general
• Optimal systems and simple procedures
• Agile development and a self-organizing team environment
• Sharing ideas and innovation

Job requirements

You have a passion for

• Design & development of backend software and APIs
• Object-oriented programming using a language like Ruby
• Software development within the Linux/Unix environment
• Software development using a containerization platform like Docker or Kubernetes
• Agile development practices (team focus, continual improvement, automated tests, refactoring, continuous integration, pair programming)
• Effective communication
• Self-motivation and self-management
• Life-Long Learning

Your qualifications include

• BSc majoring in Computer Science will be advantageous, however, your ability to demonstrate your track record of writing quality backend software is what ultimately counts
• A minimum of 4+ years of software development experience
• Minimum of 2 years supporting a large scale application in an operational capacity

If your experience includes the following, it would be great

• Thinking like a hacker and diving into the security details of the software you’ve built
• Experience with Rancher, Docker Swarm or other container orchestration platforms
• Understanding of database design and performance tuning (MySQL, Redis, etc.)
• Experience with DevOps on a linux based platform
• Experience with system administration on a linux based platform

Senior Full Stack Web Developer: Cloud Services

Job description

At xneelo, it starts with purpose. We’re business enablers offering a hosting service for our customers to create and transact online. We spend each day working hard to retain the trust of our customers. Inspired by our brand promise ‘trusted in hosting’, we deliver a web hosting service that is reliable and consistent, focusing on infrastructure stability, good value and consistent service delivery.

Xneelo is looking for senior full-stack developers to spearhead the development of our brand-new product: xneelo Cloud.

Xneelo Cloud is a versatile, Infrastructure-as-a-Service cloud product offering scalable compute, storage, and network resources. This product is currently in beta, and is getting ready for full market release in the near future.

This is an exciting opportunity to be part of a team that is launching a new flagship Cloud product for xneelo. Our initial launch is focused on the South African market, and rapidly building on the Cloud features to add ongoing value to our customers. Once this is achieved, we plan to expand to the global market.

The Cloud product team is a close-knit, engaged, and productive group that is passionate about Cloud. As a developer in the team you’ll be responsible for building the tools, services and dashboards that our customers use to create their own virtualised environments.

You’ll work closely with the infrastructure team, building on top of the underlying compute and storage infrastructure, powered by OpenStack and Ceph. Python is primarily used to build and customise our open-source dashboard. 

The Cloud team is also pioneering Go as the team’s primary language, whereas Ruby on Rails is more widely used within xneelo. Other items in our tech stack toolbox are Typescript, React, k8s, Redis, MariaDB, PostgreSQL, and Gitlab to name a few.

The experience and approach we’re looking for

• Senior full-stack Web application developer
• Strong API and database design and implementation skills
• Self-motivated, engaged, and committed team player
• DevOps and SRE thinking, secure coding, and overall end-to-end system ownership
• Values working in a self-organizing team environment and subscribes to leadership through ability and knowledge, not title
• Strive to grow your own and others’ software craftsmanship
• Largely aligns with the Agile manifesto and its underlying principles
• Interest and investment in building a new Cloud product

Job requirements

Bonus Points

• Previous Cloud experience
• React, Django, and AngularJS experience
• Domain Driven Design experience
• Ruby, Go, Typescript, or Python experience
• Since the primary language used in the team is Go, experience with this tech stack will be highly beneficial
• Given the product domain, any Linux or cloud platform system administration or advanced user experience
• Kubernetes and Gitlab experience
• We are looking for talented engineers to join us and help get this team and product up and running and the salary will be negotiable, commensurate with your skills and track record.

—————————————————————————————————–

Overall disposition

The ideal candidate will have a passion for:

• Using technology to serve client requirements
• Programming, open-source technologies, and IT in general
• Developing Quality, Secure Optimal systems and simple procedures
• Agile development and a self-organising team environment
• Sharing ideas and innovation
• Ongoing learning and improvement

A high level of proficiency in the following

• Utilizing Cloud Services such as AWS, Azure or GCP to build software solutions
• Database design and performance tuning (MySQL or similar)
• Software development within the Linux/Unix environment
• Agile development practices (TDD, refactoring, continuous integration, pair programming)
• Microservice principles and development
• Understanding of and development using Containers
• A DevOps background would be beneficial
• Linux systems administration skills will be an advantage
• Experience working with Go

Responsibilities

• Design & development of backend software and APIs
• Object-oriented programming using a language like Ruby
• Design & development of frontend components using React
• Software development within the Linux/Unix environment
• Agile development practices (team focus, continual improvement, automated tests, refactoring, continuous integration, pair programming)
• Effective communication
• Self-motivation and self-management

Qualifications

BSc or BTech majoring in Computer Science will be advantageous, however, your ability to demonstrate your in-depth understanding of the web technologies and sound software engineering practices will trump a formal qualification. A minimum of 5+ years of software development experience. Minimum of 2 years supporting a large-scale application in an operational capacity.

Head of Customer Support

Job description

Xneelo is searching for an experienced individual to lead and continue to evolve xneelo’s world class customer service team.

The role reports to the Chief Executive Officer joining our senior leadership team and is based at our head office in Durbanville, South Africa.

You will play an integral part in maintaining and evolving a world-class service experience that delights our customers to the extent that they highly recommend and promote our services. Over time we have found that Word-of-Mouth referrals – when our delighted customers recommend xneelo – is one of our primary forms of marketing and a powerful driver of customer loyalty and growth.

You will lead your team’s relentless pursuit of consistently enabling our customers to transact online. Your passion for and deep appreciation of simple service, efficient & scalable processes and business philosophies will drive your team’s delivery and team culture.

You will be expected to bring a tenacious, hands-on response to the dynamic influences shaping and differentiating our customer service experience in a global market.

What you’ll do:

Relentlessly seek to optimise the Customer Service capabilities and strategically enable the future:

• Enable a strong people and service oriented culture within your business unit.
• Mentor your team on the application of sound service principles and ensure consistent execution according to quality standards.
• Scale the Customer Service organisational structure, process and technology to accommodate customer growth.
• Optimise process workflows, define new standards and set the direction.
• Collaborate with heads of business and ensure that new product rollout is well supported by the service teams.
• Model kindness and competence.
• Accept ownership as the final point of customer service escalations.
• Foster healthy inter-team relationships and reinforce the common purpose to deliver exceptional service throughout the value chain.
• Develop outstanding leadership and a simple environment where people and our products can flourish.

Who you are:

• You are considered wise, fair and firm by others. You are a discerning listener; calm, sincere, deliberative and direct in your communications.
• You have a passion to see people succeed in their role and engage in their contribution to a higher, intrinsic organisational purpose, regardless of their role.
• You are incredibly smart about asking the “dumb” questions hiding in plain sight.
• You are shrewd and decisive in addressing obstacles that stand in the way of a thriving environment.
• You love simplicity and efficiency. You are able to relay complex ideas in simple terms.
• You are an exceptional judge of character and talent. You are an excellent and experienced coach.
• You know when to micro manage and when not to.
• You know how to scale yourself.
• You engage teams effectively in identifying impediments, solving them and driving solutions.

Qualifications and Experience:

• You have worked in the service industry for at least 8 years.
• You have managed a reasonably sized team of service consultants for at least 5 years.
• Mass market service industry experience will be hugely beneficial.
• You hold a relevant degree or equivalent tertiary education.

At xneelo, our sincere desire is that our team members are inspired by their success and able to operate with a high level of discretion and autonomy guided by our principles and values. We hope this appeals to you and look forward to hearing from you.

Financial Manager

Job description

At xneelo, it starts with purpose. We’re business enablers offering a hosting service for our customers to create and transact online. We spend each day working hard to retain the trust of our customers. Inspired by our brand promise ‘trusted in hosting’, we deliver a web hosting service that is reliable and consistent, focusing on infrastructure stability, good value and consistent service delivery.

About the job
xneelo is looking for a talented Financial Manager to join the group finance function. At xneelo, the focus is on collaboration rather than the management of divisional silos, and roles are structured to meet organisational needs and individual strengths. Reporting to the Head of Finance, this role will focus on collaborating closely with finance team members and partnering with the rest of the organisation to understand and improve financial systems, processes and controls.

Success in this role will require in-depth knowledge of management accounting objectives, financial reporting best practices, cross-jurisdictional nuances, attention to detail and critical thinking, and a desire to work actively with people on a day-to-day basis, with integrity, humility and professionalism.

xneelo is in a growth phase of its development lifecycle, and the work of this role will contribute to setting up the group for its next phase of success, while delivering the highest standards in the present.

Specifically, you will be responsible for:

• Leadership, cross-skilling and peer collaboration – simultaneously acting as back-up to all finance team members, including the Head of Finance, and identifying and implementing systems improvements
• Financial process refinement, automation and system change management
• Contributing to monthly, quarterly and annual control procedures
• Partnering with internal teams (development, product and customer service teams)
• Key contributor to financial reporting and compliance, in IFRS and IFRS for SMEs, in South Africa and Europe

Required attributes

For success in this role, we expect you to have demonstrated ability with:

• Business Insight and Communication: As an astute leader, understand business operations beyond finance, grasp the impact of financial decisions, communicate effectively with all stakeholders, and spearhead and drive relevant projects to completion.
• Strategic Thinking and Risk Management: Align financial strategies with business goals, anticipate trends, assess risks and opportunities, and provide sound recommendations.
• Sparring Partner: Develop informed opinions, actively participate in strategic and tactical decision-making, and contribute to shaping overall financial direction.
• Analytical Skills: Interpret complex data, identify trends, solve problems, and make decisions based on detailed quantitative analysis. This involves being detail-oriented, having a knack for problem-solving and creating quality documentation.
• Mastery of Financial Principles: Demonstrate a deep understanding of financial analysis, budgeting, forecasting, risk management, and proficiency in financial modeling and relevant software, and impeccable standards of audit trail generation
• Financial Reporting Knowledge: Expert in financial reporting standards (IFRS, IFRS for SMEs, local GAAPs) for preparing AFS and ensuring regulatory compliance. You will be a subject matter expert within the organisation, so the ability to research, synthesise and form informed conclusions is key.
• Adaptability and Ethical Conduct: The ability to take initiative, adapt to dynamic environments, solve problems creatively, hold yourself and others accountable, learn continuously, and uphold high ethical standards is invaluable.

Job requirements

Qualifications and experience

We believe the following is essential for success in this role:

• Chartered Accountant (CA(SA) or similar)
• 8 years professional experience in auditing and senior financial roles
• Competent in the use of accounting and related software (e.g. Sage Evolution, People, MS Excel)
• International professional experience (exposure to DTA’s, WTA’s and transfer pricing)
• Professional proficiency in English, and excellent verbal and written communication

And these would be an advantage:

• Professional experience in the Maltese business environment
• Experience implementing ERP system change

Click here to apply

We wish you all the best with your applications