GEMS Jobs

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Employee Relations Specialist

Introduction

The position of Employee Relations Specialist is vacant. The Employee Relations Specialist will report directly to the Senior Manager: Corporate Services and forms part of the Corporate Services Division. The position is based at Head Office in Pretoria.

The Total remuneration package for this position is between R 1 109 620 and R 1 386 956 negotiable based on qualifications and experience.

The closing date for applications will be Tuesday, 10 June 2025.

Duties & Responsibilities

The Employee Relations Specialist will be required to provide support to the Senior Manager: Corporate Services through the implementation of the following:

Develop and implement employee relations policies procedures.
Prepare templates and standardised communication formats to ensure consistency and legal compliance across all formal employee communications.
Lead and facilitate management/union collective bargaining processes and manage union/management structures and communications.
Conduct workplace investigations relating to employee misconduct, policy violations, and harassment/discrimination claims.
Mediate workplace conflicts and facilitate resolution between employees or divisions.
Draft and distribute all employee relations communications, including disciplinary notices, warning letters, hearing notifications, suspension letters, termination documents, and other formal correspondence in line with organisational policies and legal requirements.
Maintain comprehensive documentation of all disciplinary proceedings and ensure proper record-keeping for all employee relations matters.
Manage grievance procedures and employee complaints.
Ensure compliance with labor legislation and employment contracts.
Manage all disciplinary enquiries.
Represent the organization at CCMA, Labor Court and other forums.
Provide expert advice on all Employee Relations matters.
Develop and implement employee engagement initiatives to foster positive workplace relations.
Monitor industry trends and legislative changes to ensure organisational policies remain compliant and current.
Analyze employee relations metrics and prepare comprehensive reports for senior management.
Collaborate with HR Business Partners to address complex employee relations issues.
Develop and maintain effective dispute resolution mechanisms.
Provide coaching to line managers on handling disciplinary matters.
Create and implement strategies to prevent labour disputes and minimize workforce disruptions.
Design and deliver training programs on employee relations topics for managers and employees.
Support organisational change management initiatives from an employee relations perspective.

Desired Experience & Qualification

Qualification requirements are:

Diploma or Degree in Industrial Relations or relevant Human Resources Qualification (NQF Level 6).
Min of 3 years at a senior level and 5 years of functional experience in Employee Relations.
Post graduate qualification in Employee Relations/Labour law would be advantageous.

Skills:

Proven knowledge of South African Labour Legislation and Basic Conditions of Employment Act, Occupational Health and Safety Act and other key labour prescripts.
Proven track record of exposure to CCMA Proceedings and labour Court cases.
Proven track record of managing collective labour relations (unions).
Computer literacy with MS Word, Excel, and PowerPoint.
Writing and presentation abilities.
Data collection, collation, and organization techniques.

Behavioural Competencies:

Ability to interpret and apply legal principles to provide practical solutions.
Negotiation and conflict resolution abilities.
Administrative and organizational approaches for knowledge management.
Leadership characteristics, particularly in communication during conflict
Willingness to travel at short notice.

Desirable:

Understanding of the medical schemes industry.
Membership or accreditation with a professional body.

Client Liaison Officer – Bloemfontein

Introduction

The position of Client Liaison Officer is vacant. The Client Liaison Officer will report directly to the Team Leader and form part of the Client Liaison Division. The position is based in Bloemfontein.

The total remuneration package is R477 379 CTC per annum, based on qualifications and experience.

The closing date for applications will be Wednesday, 11 June 2025.

Duties & Responsibilities

The Client Liaison Officers will provide support to the Team Leader through the implementation of the following Key Performance areas ( KPAs):

Visit, interact and assist members in Departments and other public service office as when required.
Facilitate meetings and one-on-one sessions in an effort to resolve administrative issues encountered by members.
Receive Scheme correspondence from members and submit to the Administrative team on a daily basis.
Follow up with members on outstanding information or documents required by the Scheme finalise business processes.
Assist the marketing service provider at marketing events by attending to member queries.
Attempt to resolve all queries at first contact.
Log all resolved and unresolved queries on a daily basis for reporting purposes.
Compile a daily activity report.
Escalate all unresolved queries to the admin team through the team leader on a daily basis.
Represent GEMS well at all times in line with the mission, vision and values.
Maintain positive Scheme member and stakeholder relationships.
Facilitate effective communication between members and the Scheme.
Compile weekly, monthly and quarterly activity reports for submission to the Team Leader.
Provide ad hoc information when requested.
Have extensive Scheme and operational knowledge to assist in resolving member queries.
Must have the ability to use a computer and required systems to resolve member queries; and
Market the Scheme to potential members and assist in enrolling them on the Scheme.
Advice process followed in rendering advice and intermediary services (under the supervision of a Key Individual (KI) or Supervisor where applicable)
Adhere to the stipulations of the supervision agreement and instruction, guidance, and oversight of the FAIS supervisor and KI. (If under supervision)
Conducting needs analyses for members, providing guidance, and recommendations, and proposing the most suitable benefit option.
Providing ongoing option advice to members per their individual needs and goals.
Ensure advice record is comprehensively completed, sent to the member and supervisor/ KI, and stored.

Desired Experience & Qualification

Qualification requirements are:

Matric and NQF5, FAIS accredited qualification (As per FSCA published qualification list), Recommended
RE5 FAIS accreditation is essential
At least 2 years of industry experience. (Medical Scheme Industry advantegous)
Date of First Appointment (DOFA) 2 years with FSCA for 1.16 Health Services Benefits (Advantageous)
Registered with CMS as a fully accredited broker, (Advantageous)
No longer under supervision (Advantageous)
Class of Business Health Benefits (Advantageous)
If not already, must be willing and able to become a FAIS accredited representative
Fit and Proper requirements, honesty and integrity, and good standing according to Board Notice 194 of 2017 are adhered to including financial soundness, no criminal record and previous regulatory or employer disciplinary findings.
Passion for customer service.
Self- motivated and pro-active.
Attention to detail.
Good written and verbal communication skills.
Team player
Driver’s license (essential).
Own car.

Client Liaison Officer – Eastern Cape

Introduction

The total remuneration package is R477 379 CTC per annum, based on qualifications and experience.

The closing date for applications will be Tuesday, 17 June 2025.

Duties & Responsibilities

The Client Liaison Officers will provide support to the Team Leader through the implementation of the following Key Performance areas ( KPAs):

Visit, interact and assist members in Departments and other public service office as when required.
Facilitate meetings and one-on-one sessions in an effort to resolve administrative issues encountered by members.
Receive Scheme correspondence from members and submit to the Administrative team on a daily basis.
Follow up with members on outstanding information or documents required by the Scheme finalise business processes.
Assist the marketing service provider at marketing events by attending to member queries.
Attempt to resolve all queries at first contact.
Log all resolved and unresolved queries on a daily basis for reporting purposes.
Compile a daily activity report.
Escalate all unresolved queries to the admin team through the team leader on a daily basis.
Represent GEMS well at all times in line with the mission, vision and values.
Maintain positive Scheme member and stakeholder relationships.
Facilitate effective communication between members and the Scheme.
Compile weekly, monthly and quarterly activity reports for submission to the Team Leader.
Provide ad hoc information when requested.
Have extensive Scheme and operational knowledge to assist in resolving member queries.
Must have the ability to use a computer and required systems to resolve member queries; and
Market the Scheme to potential members and assist in enrolling them on the Scheme.
Advice process followed in rendering advice and intermediary services (under the supervision of a Key Individual (KI) or Supervisor where applicable)
Adhere to the stipulations of the supervision agreement and instruction, guidance, and oversight of the FAIS supervisor and KI. (If under supervision)
Conducting needs analyses for members, providing guidance, and recommendations, and proposing the most suitable benefit option.
Providing ongoing option advice to members per their individual needs and goals.
Ensure advice record is comprehensively completed, sent to the member and supervisor/ KI, and stored.

Desired Experience & Qualification

Qualification requirements are:

Matric and NQF5, FAIS accredited qualification (As per FSCA published qualification list), Recommended
RE5 FAIS accreditation is essential
At least 2 years of industry experience. (Medical Scheme Industry advantegous)
Date of First Appointment (DOFA) 2 years with FSCA for 1.16 Health Services Benefits (Advantageous)
Registered with CMS as a fully accredited broker, (Advantageous)
No longer under supervision (Advantageous)
Class of Business Health Benefits (Advantageous)
If not already, must be willing and able to become a FAIS accredited representative
Fit and Proper requirements, honesty and integrity, and good standing according to Board Notice 194 of 2017 are adhered to including financial soundness, no criminal record and previous regulatory or employer disciplinary findings.
Passion for customer service.
Self- motivated and pro-active.
Attention to detail.
Good written and verbal communication skills.
Team player
Driver’s license (essential).
Own car.