Sun International Vacancies

To apply, click on the link at the end of the posts and all the best with your applications

Reservations Manager

Job Reference Number: SI-228
Department: Other Ops : Revenue
Business Unit:
Industry: Hotel/Catering/Hospitality/Leisure
Job Type: Permanent
Positions Available: 1
Salary: Market Related

Re-Advertised We are seeking to employ a dynamic Reservations Manager to lead with precision, innovation and excellence from day one.

Job Description

Job Purpose

The Reservations Manager has responsibility and accountability for the management of the reservations team and hotel accommodation reservations process for both Groups and Individuals, in line with Company procedures and professional service standards, with the aim of maximising room revenue. 

Key Performance Areas

Hotel Accommodation Reservations Management

• Ensure all reservations are handled accurately, professionally and in alignment with IHG brand standard
• Monitor and manage inventory across all distribution channels (e.g. Direct, OTA, GDS etc.)
• Coordinate with Revenue Management to implement pricing strategies
• Ensure data accuracy across PMS (Opera or similar), CRS (IHG Concerto) and third party systems
• Review reservations booked daily for quality assurance and data hygiene e.g. market segments, country of origin, agent profiles, rate codes, customer profile
• Review arrival report daily
• Maintain the in-house reservations system
• Monitor system and keep guest profile duplications to a minimum.
• Prepare occupancy forecast of current and future business
• Monitor and co-ordinate group reservations activity with events team
• Review payment received against bookings prior to arrival
• Follow-up on tentative bookings and update reservation status in the system
• Review no-shows, cancelled reservations and process charges according to hotel policy
• Work with team to convert calls and queries into bookings / reservations
• Upsell bookings to achieve best available rates on all booking requests
• Oversee the communication and confirmation of letters to clients, as per their booking requirements
• Maintain relationships with all departments within the hotel, and attend relevant meetings to ensure important reservations information is shared with the team

Rooms Merchandising

• Complete rooms merchandising reports and statistics with regards short-term forecasting and yield management initiatives to achieve rooms merchandising targets.
• Monitor and make recommendations to adjust plans in line with results and current /forecasted bookings including overbooking statistics, to optimize rooms merchandising
• Monitor and review reservations bookings, analysing the data in terms of market segments and channels for rooms merchandising by hotel
• Track and analyse merchandised activity
• Facilitate the revenue planning process around merchandising dates, segments, etc. in collaboration with hotel managers

Customer Experience Management

• Monitor team’s interaction with guests, ensuring they are treated with courtesy and respect at all times
• Interact with guests and provide professional service standards and solutions
• Handle any escalated complaints, disputes and suggestions as required
• Engage with customers and provide a customer experience during the reservations process that will support brand loyalty and ensure SI as the brand of choice
• Keep up to date on Group and unit promotions  and conduct staff training on product knowledge / promotions (including promotion information, functions, facilities, etc)
• Provide post-mortem feedback with regards promotions to ensure these are always relevant and effective
• Shift handover ensures that staff have sufficient insights and information with regards customers visiting the property
• Interact with various departments across the hotel to ensure all traces, special requests and comments are communicated to relevant departments
• Analyse and understand customer preferences, and ensure their booking profile is updated accordingly
• Continuously engage with customer to receive their feedback and enhance the customer experience within the area of responsibility
• Monitor and manage the hotel’s online reputation with the executive office
• Develop and maintain strong relationships with guests to maximise sales opportunities and generate new business

People Management

• Manage staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
• Manage productivities, time & attendance, and payroll costs for the department
• Identification of employee training needs
• Perform on the job training on SOPs and coaching to close developmental gaps and build succession for a talent pipeline within the function
• Manage employee relations within the department
• Staff communication and motivation
• Conduct performance contracting, reviews and development
• Provides resources and removes obstacles  to performance
• Recruit and resource for talent for positions within the department
• Onboarding of new staff members

Job Requirements

Education

• 3-Year Hotel School Diploma

Experience

• 5 years front office, reservations or rooms and inventory management experience 
• Experience at a supervisory level will be an advantage 

Working conditions and special requirements

• Ability to work shifts that meet operational requirements

Skills and Knowledge

• Accommodation pricing structures
• Inventory Management (Rooms, conferencing & events)
• Rooms Product knowledge
• Reservations
• Business Acumen
• Proficient MS Office skills
• Working knowledge of Opera suite; Concerto (advantage); Qlikview or similar BI tool
• Coaching
• Selling skills
• Industry knowledge 
• Decision-making
• Reviewing / evaluating (feasibility / compliance / alternatives/ etc.)
• Attention to detail 
• Developing relationships
• Innovation & continuous Improvement
• Customer Service orientation
• Analytical skills
• Influencing skills
• Controlling & directing resources

Equity

Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity 

Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans

IT Technical Lead

Job Reference Number: SI-249
Department: A&G – IT : IT Operations
Business Unit:
Industry: Information Technology
Job Type: Permanent
Positions Available: 1
Salary: Market Related

Were hiring! Join our team as an IT Technical Lead

Job Description

Job Purpose

The IT Technical Lead is responsible and accountable for the supervision of the IT team, as well as the planning, implementing and management of the IT infrastructure and IT operations for the business unit, including hardware, software, networks, data centres, and telecommunications facilities and related equipment used to provide information technology services to business operations in a manner that is easy, appropriate, reliable and secure in line with business and regulatory requirements.

Key Performance Areas

Delivered Unit IT Plans

• Keep up to date with changes, innovations and leading practice in the IT environment. 
• Understand the IT, technology and business plans and develop the unit’s IT infrastructure and operational plans, roadmap, and objectives including network, storage, AV and telecommunications plans to support the operations
• Implement and embed the Sun International IT operational policies, standards and tools with a focus on key network, application and infrastructure tools to be implemented to effectively support the operation in various areas of the business
• Conduct proactive investigations and analyses into potential technology requirements and work with the team to deliver the technical components and technology infrastructure to support current and future business products, and processes
• Manage and monitor the IT infrastructure to ensure that systems, processes and testing is in place to protect sensitive information and included in operational prioritization and planning
• Conduct risk impact analyses to determine the impact of failure of hardware, systems and data loss for critical business processes.
• Integrate business continuity and security programmes into network and infrastructure solutions throughout IT systems and platforms to mitigate any identified risks and meet business objectives and regulatory requirements
• Be available as a subject matter expert in IT infrastructure planning and provide guidance and support to business operations with any challenges and issues experienced
• Plan and implement all IT infrastructure and operational project requirements, ensuring delivery against plans, timelines, budgets and quality standards
• Align the Business unit data centre with Group requirements
• Compile action plans and measurements for  the implementation of approved projects 
• Facilitate the communication and implementation of deliverables 
• Verifies systems health by conducting periodic  audits and self-assessments of technologies within the Organizations’ Risk and Security Framework

IT Infrastructure Support

• Maintain and monitor all data center infrastructure and ensure any issues are proactively identified and corrected
• Performs testing on all changes to hardware and software 
• Acts as a technical liaison between Central IT and vendors delivering work onsite.
• Compile plans and participate in project efforts including definition of requirements (including installations and testing of servers and server components)
• Ensures backup and maintenance activities for all data center infrastructure
• Performs routine maintenance tasks for infrastructure systems (such as backups, patch management, and hot fixes)
• Act as a subject matter expert for the resolution of technical issues related to the server for the business unit and detect and respond to server and server component technical problems 
• Identify risk areas, issues and challenges with software configuration
• Conduct quality assurance on work performed
• Conduct post implementation reviews
• Make recommendations on server components or equipment to improve system performance
• Escalate any issues that cannot be resolved to Central SunIT

Network Support

• Performs installations, moves and decommissioning of access layer networking components (i.e. network components connected to end user devices e.g. Micros) 
• Monitors bandwidth for the site and notifies Central IT of any out of the ordinary requirements
• Performs routine AD maintenance (such as disabling dormant accounts, adding and removing machines from AD)
• Plan changes and configuration requirements and project manage implementation
• Conduct repairs and testing of the network, and detect and respond to network components or equipment to improve system performance
• Monitors capacity requirements in terms of (e.g., disk space, storage, and CPU utilization).
• Identifies performance problems and proactively provides recommendations and solutions
• Recommends changes and enhancements for improved system reliability and availability
• Conduct post implementation reviews and escalate any unresolved issues

Telecommunications Support

• Manage the functioning and enhancements of telecommunications equipment and systems to enhance the guest experience within the business
• Plans network voice and video installations by studying technical specifications.
• Establishes voice and data networks by programming features; establishing interfaces and integrations; following industry standards; activating remote access tools.
• Verifies service by testing and re-programming circuits, equipment, and alarms; identifying and correcting problems; conferring with engineers.
• Maintains the network by troubleshooting and repairing outages; testing network back-up procedures; updating documentation.
• Maintains customer rapport by listening to and resolving concerns; answering questions.
• Maintains safe work environment by following standards and policies.
• Responsible for setup, operation, and maintenance of all voice and video equipment 
• Performs installations, moves and repairs to telecommunications equipment across the resort including the switchboard, in hotel rooms, and multimedia equipment in business and public areas and conferencing requirements
• Plan changes and configuration requirements and project manage implementation
• Identifies performance problems and proactively provides recommendations and solutions

Stabilised Servers, Storage & Virtualization Environment

• Develop plans for the installation of server components
• Compile project plans and milestones for the implementation of components and systems
• Align the Business unit data centre with Group requirements
• Communicate to relevant stakeholders in IT and the business with regards the server and storage virtualisation plans for the business unitInstalling of servers and server components
• Testing of the server
• Detect and respond to server and server component technical problems 
• Make recommendations on server components or equipment to improve system performance
• Act as a subject matter expert for the resolution of technical issues related to the server for the business unit; escalating any issues that cannot be resolved to Group SunIT
• Facilitate software asset management
• Approve and plan changes or configuration requirements, ensuring system changes and necessary approvals are signed off 
• Identify risk areas, issues and challenges with software configuration
• Conduct quality assurance on work performed
• Project manage changes
• Conduct post implementation reviews

People Supervision 

• Manage staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures 
• Consolidation and analysis of productivities and payroll costs for the department
• Consolidation of employee training needs across gaming
• Perform on the job training and coaching to provide cross-functional training between slots and tables to close developmental gaps and build succession for a talent pipeline across the gaming function
• Manage employee relations within the department
• Staff communication and motivation
• Performance contracting, reviews and development
• Provides resources and removes obstacles  to performance 
• Recruit and resource for talent for positions 
• Onboarding of new staff members

Stakeholder Engagement

• Engage with operational management and establish communication networks across the unit to understand the business requirements and challenges around infrastructure processes and technology
• Communicate with business stakeholders with regards new technology; changes; principles and guidelines 
• Provide technical support and advice to customers and business management within the business operations
• Interact and manage relationships with vendors to deliver procured services against requirements 
• Provide feedback to IT management and Group IT with regards implementation and any areas of concern
• Liaises and manages vendors with regards parts, repairs, services
• Interact regularly with the Group IT  with regards challenges, escalations and issues identified if relevant
• Proactively trains technical support staff on new technologies to ensure that they can deliver 1st line support  

Job Requirements

Education

• IT Related Diploma or NQF Level 6  
• MCSE Server Qualification
• CCNA – Routing & switching is an advantage
• ITIL Certification

Minimum job related Experience

• Minimum of 4 years relevant IT industry experience, including working with server and storage and conferencing technology
• 1 years experience in supervising a team is an advantage

Working Conditions and special Requirements

• May be required to work overtime in line with operational requirements. Will be required to be available in the event of any critical incident / issue

Skills and Knowledge

• Technical Writing
• Conference room installations & configurations
• Knowledge of IPTV (including firmware management)
• Knowledge of principles, practices, methods, and techniques for communicating information through audio visual means
• Knowledge and application of telephone and data cables, wiring, circuits, digital computers and all related systems and devices
• Knowledge of O365
• Knowledge of principles, practices, methods, and techniques in maintaining communications equipment
• Infrastructure design and planning
• PBX Technology and Support
• Contracts management
• Project Management
• English Verbal and written communication skills
• Risk management
• Financial acumen

Equity

Preference will be given to employees from the designated groups in line with the provisions of the Employmen ** t ** Equity ** Act, No. 55 of 1998, SISA internal recruitment policy as well as unitsemployment equity plans. 

Hospitality Serv Analyt Mgr

Job Reference Number: SI-244
Department: F&B : Management, F&B
Business Unit:
Industry: Hotel/Catering/Hospitality/Leisure
Job Type: Permanent
Positions Available: 1
Salary: Market Related

A vacancy for a Hospitality Services Analytic Manager has become available at Sun City Resort, Sun City Resort, Rustenburg.

Job Description

Job Purpose

The resort Hospitality team will manage the implementation of the Hospitality Strategy and business results for the resort, applying thought leadership principles and innovation in delivering product performance, revenue growth and optimum returns, operational governance, excellent customer experiences and service standards, as well as building strategic relationships and partnerships with key stakeholders to ensure great memories for our customers.

The Hospitality Services & Analytics Manager will be accountable for providing specialized analytics, and project services and support to enable the hospitality roadmap on the resort, to grow the profitability of existing hospitality product offerings (including F&B and rooms) and monitor customer experiences and feedback across business operations holding operational teams to account for required deliverables. This will be achieved through collaboration with Central Office and Business Unit leadership teams, leveraging partnerships with relevant stakeholders and focusing on high levels of operational compliance in line with regulations. The role will also be responsible for managing the coordination and provision of a competent ‘pooled’ operational team, to support business unit requirements (F&B and hospitality) within service level agreement timelines, budgets, and quality standards. This will include the management of staff processes around rostering and scheduling of pooled staff; control and authorization of leave and leave liability, consolidation and scheduling of training needs analysis, and co-ordination of performance management processes, and will assist in building and enabling solid and engaged hospitality talent to support innovative and sustainable hotel operations. 

 The role will also be responsible for managing the coordination and provision of a competent ‘pooled’ operational team, to support business unit requirements (F&B and hospitality) within service level agreement timelines, budgets, and quality standards. This will include the management of staff processes around rostering and scheduling of pooled staff; control and authorization of leave and leave liability, consolidation and scheduling of training needs analysis, and co-ordination of performance management processes, and will assist in building and enabling solid and engaged hospitality talent to support innovative and sustainable hotel operations.

Job Requirements

Education

3 Year Hotel School Diploma or equivalent National Qualification at a Diploma level.

Experience

8 years in the food and beverage industry of which at least 3 years’ experience in a management role within the food and beverage environment.

Experience delivering client-focused solutions to customer needs.

Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.

Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization.

Experience leading and managing teams

Skills and Knowledge

Strong verbal and written communication skills.

Project management

F&B and Rooms Standard operating procedures

Food & Beverage Costings and analytics

Food & Beverage Product Knowledge

Team Planning

Proficiency in MS-Office Suite (Word, Excel, PowerPoint, Outlook, Adobe); Micros / Opera is preferred; IFS

Kronos; and knowledge of hospitality scheduling requirements and productivity ratios

Financial & Business acumen

Strong administration skills

Coaching skills

Equity

Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.

POPI Statement

Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed.  In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.
Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.

VIP Executive Host

Job Reference Number: SI-162
Department: A&G – Gam : Gaming Operations
Business Unit:
Industry: Gaming
Job Type: Permanent
Positions Available: 1
Salary: Market Related

The Gaming segment will lead the Gaming Strategy and business objectives for Sun International, providing thought leadership and advice on measuring product performance, revenue growth, operational governance and service standards, as well as building strategic relationships and partnerships with key stakeholders; and leading the integration of group-wide projects into operations.

Job Description

Job Purpose

• The Gaming segment will lead the Gaming Strategy and business objectives for Sun International, providing thought leadership and advice on measuring product performance, revenue growth, operational governance and service standards, as well as building strategic relationships and partnerships with key stakeholders; and leading the integration of group-wide projects into operations.
• The VIP Executive Host as part of the central VIP Gaming team will be responsible for implementing the VIP customer program and mobilising VIP customers across gaming operations at multiple Sun International properties with the aim of creating great customer experiences for our VIP gaming customers in order to acquire, build and retain relationships with these customers, grow VIP business and achieve or exceed revenue and visitation targets, in line with gaming regulations; legislative requirements and company standards.

Education

• Grade 12
• 3-Year Tertiary qualification in marketing or similar is an advantage

Experience

• Minimum of 6 years experience in a VIP gaming environment including 3 years personal hosting experience is essential
• Supervisory experience would be an advantage

Job Requirements

Skills and Knowledge

• Creating solutions
• Integrating (Connecting, Relating, Managing Conflict)
• Analysing
• Initiating and Implementing Skills
• Ownership and Control
• Managing Customer & Stakeholder relationships
• Emotional Maturity
• CRM systems
• Negotiating skills
• Networking skills
• Knowledge of gaming industry
• Manipulation of system data
• Report writing
• Advanced written and verbal communication skills
• Proficient computer skills – MS Office
• Sales forecasting and reporting
• Financial and Business acumen
• Cultural understanding & protocol
• Coaching
• Project management

Key Performance Areas

• Build and maintain networks with VIP gaming customers to build relationships and mobilise business across properties
• Participate in managing high-value customer accounts to increase customer visits and promote revenue growth, including communicating and conducting regular follow-ups to maintain the relationships, promoting brand loyalty and ensuring SI as the brand of choice
• Provide input and insights and make recommendations around VIP plans by determining and evaluating trends and customer preferences, using business intelligence tools and data to ensure the Sun International VIP product remains relevant and attractive
• Leverage off direct marketing offers and promotional events in order to mobilise VIP customers and business
• Utilise customer recognition triggers to enhance customer experiences for relevant VIP customers
• Implement plans and initiatives to promote Sun International’s gaming facilities, events and VIP player recognition across business operations
• Collaborate with unit teams around plans for VIP customers visiting the properties, including transport, meet and greet processes on arrival and departure, room checks and reservations; tickets for special events, etc.
• Oversee the co-ordination and arrangements for relevant customer excursions, activities and requirements during their stay
• Manage customers’ special requests and all inbound calls to resolution
• Handle any complaints, disputes and suggestions and escalate when required
• Host and entertain VIP gaming customers as required
• Recognise customers on special occasions including birthday and other important dates.
• Work within current business strategies and recognize potential opportunities for new business and customer acquisition
• Facilitate the organisation of VIP events with relevant departments and attend VIP gaming events to build and grow relationships with key customers
• Manage VIP customers using CRM in line with targets, and accurately update clients’ profiles with preferences on an ongoing basis in order to maintain data integrity
• Maintain the confidentiality of customer’s information in all gaming and CRM systems
• Manage the individual VIP customer’s comp spend in line with the re-investment model and Central Comp policy, indicating offerings to activations in order to generate revenues
• Update hotel operations timeously of any changes to billing requirements
• Build relationships with business partners and service providers to be leveraged to mutual benefit in building customer relationships
• Record and report on ROI’s for all functions and VIP initiatives; customer play statistics, and other analyses as may be required.
• Provide input into innovative concepts and customer insights to showcase VIP gaming opportunities that will increase customer activity, site visitations and footfall to the various properties
• Implement solutions to improve overall customer experience and offerings to VIP customers to address identified gaps and opportunities.
• Track and analyse feedback from clients with regards their experiences, taking any remedial action to address areas of concern with relevant stakeholders
• Provide advice and support to the VIP Personal Hosts at unit level that have the Player development portfolio, to identify and build relationships with key gaming customers

Equity

• Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.

POPI Statement.

• Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed.  In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.
• Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.

Marketing Ops Manager

ob Reference Number: 0516
Department: Mrk – Oth : Marketing
Business Unit:
Industry: Gaming
Job Type: Permanent
Positions Available: 1
Salary: Market Related

Marketing Operation Manager

Job Description

Main Purpose of the Job:

The Marketing Operations Manager will provide strategic direction, leadership and management to the marketing team and function for the business unit.  Planning, promoting and execution of gaming and hospitality activations, events and entertainment are key deliverables of this role.

The manager will:

• collaborate with various central office marketing support teams and unit gaming, hospitality and operational management to customise and coordinate the unit’s action plans (including promotions, activations, events and MVG Loyalty programme);
• ensure database integrity.
• and implement relevant digital and social marketing campaigns to grow footfall to the property.

In so doing the role will drive the customer acquisition, reactivation and retention strategies and build the unit’s gaming and leisure brand to establish Windmill as the preferred entertainment destination in Bloemfontein. The role will also focus on building a solid marketing talent pipeline to support innovative and sustainable marketing solutions.

Job Requirements

Education and experience:

• Minimum of a 3-year B Degree in Marketing or equivalent

• Minimum of 5 years’ operational marketing experience
• Event planning experience is an advantage 

• Marketing management experience is an advantage
• Preferably obtained within the casino and or hospitality environment Working conditions and special requirements: 
• Ability to travel locally
• Ability to work shifts that meet operational requirements Duties and responsibilities include:Marketing Plans & Results
• Understand the business strategy and develop action plans to create relevance and grow footfall to the property
• Develop new and innovative marketing plans to promote the unit’s customer value proposition and respond to the changing gaming landscape
• Build, maintain and leverage strategic relationships to promote the property
• Grow the unit’s gaming market share in the Free State
• Collaborate with the central office marketing support teams to grow the unit’s gaming and hospitality brand presence across various channels including online and social media
• Conduct market research through collection, analysis, and interpretation of data and the use of business intelligence tools to provide a clear view of customer preferences.  Develop a strategy to respond to these learnings.
• Influence and co-ordinate promotions, events and entertainment by analysing and evaluating customer trends and preferences.
• Collaborate with gaming to develop strong acquisition, reactivation and retention strategies
• Conduct meet-and-greets with strategic partners and VIP customers
• Monitor and audit the unit’ customer relationship database to ensure the data is complete and accurate and provides consistent and reliable insights into the unit’ customers and their preferences
• Develop and measure gaming marketing and direct marketing campaigns (including digital and social) to support the business objectives
• Support VIP and key customer relationships to grow visitation and loyalty
• Measure and report on the impact of all marketing initiatives and activationsCampaign Management
• Define and promote the business units’ customer value proposition
• Develop and co-ordinate an OMNI-channel strategy to promote cross play between online and land-based gaming
• Plan, execute, measure and conclude all promotions and events for the unit
• Create rich content to promote social and digital presence
• Provide innovative solutions and campaigns to deliver on the unit’s strategy
• Attend events to leverage opportunities to acquire new business and build strong relationships with key customers
• Develop and implement an aggressive internal and external communication strategy
• Prepare and present post-mortem analysis on all campaigns Delivered MVG Loyalty Management
• Collaborate with central office marketing support teams to develop acquisition and retention campaigns
• Manage and monitor the implementation of the MVG Loyalty Programme and benefits for the unit
• Effectively manage the MVG team
• Manage the customer database hygiene to ensure the completeness and accuracy of customer data
• Conduct analyses of customer data and develop and implement campaigns to increase visitation
• Effectively communicate and drive the benefits of the loyalty programme in order to grow the database Stakeholder Relationship Management
• Ø  Internal: Effective communication to ensure internal stakeholders have a complete understanding of all upcoming activations (gaming, hospitality, events, etc)
• Ø  External: Communicate and negotiate with external vendors, agents, promotors, entertainers, etc to build and maintain strong relationships.  Promote the unit and venues with the aim to collaborate and deliver on the objective to establish Windmill as the preferred entertainment destination in Bloemfontein
• Ø  Liaise with central sales and marketing teams to ensure synergy on objectives and campaigns
• Ø  Negotiate and manage vendor contract deliverablesPeople Leadership
• Manage positive employee relations within the department
• Drive a performance culture
• Provide direction and support to employees with regard to marketing initiatives, campaigns and innovations
• Provide motivation and leadership to promote positive working relationships
• Identify training, coaching and development opportunities in order to create succession
• Source and select talent as per EE plan
• Ensure alignment with EE, SD and procurement strategies which contribute towards BBBEE targets being achieved
• Performance Management and coaching of staff to ensure KPA’s are achievedBudget Management
• Develop and manage an annual budget
• Revenue optimisation
• Effective cost management
• Capital spent to promote return on investment
• Quarterly forecasting and reporting
• Analysis and reporting on the monthly financial results
• Feedback on the ROI of campaigns and marketing initiatives

• Quarterly forecasting and reporting
• Analysis and reporting on the monthly financial results
• Feedback on the ROI of campaigns and marketing initiatives Additional Information
• Please Note that, Preference will be given to suitably qualified employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998 (and any amendments thereto), the relevant internal recruitment policy as well as unit’s employment equity plans and Gaming Board License conditions

    This appointment is subject to obtaining the necessary gaming approvals and the candidate being licensed by the FSGLTA

Sous Chef

Job Reference Number: SI-98
Department: F&B : Banqueting
Business Unit:
Industry: Hotel/Catering/Hospitality/Leisure
Job Type: Permanent
Positions Available: 1
Salary: Market Related

Sibaya provides a uniquely exciting and memorable gaming and entertainment experience, we are a passionate Team that takes pride in everything we do & we ensure that our guests & staff are treated with dignity and respect. Sibaya is looking for Sous Chef with great innovation capabilities to grow our business, and to oversee and manage the restaurant.

Job Description

Job Purpose

Manages the day-to-day delivery of the food production operation and culinary team within a specific outlet with the objectives of delivering quality culinary products, maximising revenue through controlling operational efficiencies and productivities, operating equipment and stock, in line with Company standards. 

Key Performance Areas

• In collaboration with the Executive Sous Chef, develop outlet objectives and, deliverables in line with the culinary strategy.
• Facilitate the communication and implementation of culinary deliverables for the outlet.
• Provide clear delegation of authority and accountability for deliverables.
• Manage and allocate people and operational resources.
• Communicate plans relative to promotions and strategies to relevant staff and, stakeholders within the unit.
• Put in place staff scheduling and duty allocations to ensure coverage.
• Manage the preparation of mise-en-place.
• Complete opening and closing checklists.
• Interact and be present on the floor during service to ensure food quality and, presentation in line with standards.
• Handle any special requests, special requirements, recommendations, concerns, resolution of complaints, issues experienced during service etc.
• Manage staff appearance and kitchen appearance/ functioning of equipment and systems for the outlet.
• Report and resolve any issues experienced.
• Monitor the cleanliness and hygiene of the kitchen before, during and after service.
• Keep up to date with regards food products, trends, and cooking methodologies, enquired to deliver menus.
• Monitor products and pricing within the outlet.
• Make recommendations of improvements to the product / menu offering
• Compile and co-ordinate the culinary promotional calendar for the outlet
• Monitor standards in the outlet and identify any areas of concern.
• Conduct maintenance and hygiene inspections in all areas of the kitchen
• Monitor health, safety, hygiene, and environmental elements in the outlet.
• Manage the control and storage of stock, operating expenses (gas) and operating supplies (packaging, chemicals), equipment as per SOP for the outlet.
• Investigate variances / discrepancies and take necessary action to correct.
• Monitor Culinary standards and processes.
• Control waste for the outlet, Work with internal stakeholders (maintenance, finance, HR, and security) to identify risk areas and address these.
• Collaborate with the Executive Sous Chef to complete the planning for the Budget and, forecasts for the outlet.
• Motivate and manage Capex requirements for the outlet, authorise spend in line with budget.
• Monitor food costs (purchases related to revenue) Food recipe – All menu item food recipes to be documented, updated, and captured into the system MC or IFS to ensure accurate food theoretical.
• Manage the conducting of accurate stock takes for the outlet in line with Company process. Report on any variances for the outlet
• Produce a 10-day / 20-day and monthly food cost report.
• Monitor departmental leave liability.
• Manage staff conditions of employment, e.g., attendance, absenteeism, leave, adherence to policies and procedures.
• Identification of employee training needs.
• Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet.
• Manage employee relations within the department.

Job Requirements

Education

 3 -Year Culinary Diploma or equivalent National Culinary Qualification at a Diploma level, Membership with South African Chef’s Association and other relevant culinary accreditation.

Experience

 5-6 years’ experience and track record in a similarly graded hotel / restaurant kitchen environment of which at least 2 years’ experience must have been as a chef de partie.

Skills and Knowledge

• Ability to work shifts that meet operational requirements.
• Food Costing, Culinary Product Knowledge
• Technical Competencies: Food Costing, Culinary Product Knowledge Kitchen Operational Management, Labour legislation
• Environmental and sustainability standards
• Work conditions and special requirements
• Ability to work shifts that meet operational requirements 
• Mobility and ability to move around as per job requirements (including with the use of aids) Physically able to move operating equipment
• Have an open attitude perform similar functions to those contained in this document, in alternative outlets due to operational requirements
• Proficient Computer skills, Coaching, Menu engineering, cooking methodology, Behavioural Competencies: Decision-making – use of initiative 
• Learning – training; coaching; staying abreast of industry developments Implementing and coordinating organising people; non-people resources Numeracy and calculation skills
• Analysing and diagnosing – numerical information; Demonstrated ability to make use of intermediate computer skills trends in data Problem-solving 
• Making fine judgements through the senses: colour, taste, texture.
• Kitchen Operational Management
• Labour legislation, Environmental and sustainability standards, Proficient Computer skills, Menu engineering, cooking.            

Equity

 Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.

HR Consultant

Job Reference Number: SI-148
Department: A&G – HR : Human Resources, CPX
Business Unit:
Industry: Human Resources
Job Type: Permanent
Positions Available: 1
Salary: Market Related

A vacancy for a Human Resources Consultant has become available at Sun City Resort, Rustenburg North West.

Job Description

Job Purpose

The HR Consultant will be responsible for executing all HR processes throughout the life cycle of the employee; ensuring sound advice and the seamless and consistent delivery
of the departments’ services to line management and employees in line with company procedures and compliance standards

Key Performance Areas

HR System Administration

· Compile correspondence and documentation around HR processes e.g. letters of appointment and liaise with employees to facilitate the completion of starter packs;
  termination checklists; leave forms, and other conditions relating to other conditions of employment.
· Facilitate the capturing of changes in the HR System in line with operational changes and changes to employee’s personal information
· Facilitate the completion of Change forms and flow of paperwork to support these changes
· Obtain authorisation of key stakeholders
· Notify relevant stakeholders (such as payroll) of relevant changes in line with deadlines; ensuring documentation is complete
· Compile and update personnel files with required documentation
· Check the data integrity in the HR system ensuring that it is complete and accurate
· Prepare audit documentation in line with policy, standards and requirements
· Action any remedial action as per plans
· Complete monthly HR reports for area of accountability including:
· Headcount to budget
· Vacancies and current status of recruitment
· Learning & Development needs analysis and interventions implemented
· ER issues
· Terminations
· Leave liability
· Absenteeism & Sick leave status – highlighting areas of concern and initiatives to correct
· Performance Management statistics – highlighting areas of concern and recommendations for improving performance
· Productivity reports
· Status update on HR projects / initiatives

· Adherence to Company standards

· Paperwork is accurate and complete
· Relevant changes are received by payroll in line with deadlines and requirements
· Audit targets achieved
· Relevant actions are taken in line with plans identified
· Report of information is accurate and in line with deadlines
· Stakeholder expectations are met
· Recommendations have been made and implemented to repair identified concerns

Learning & Development Administration & Support

· Capture and update training events and records in the learning system
· Capture all skills spend in the system
· Track skills spend and documentation for BBBEE reporting
· Assist in the compilation of skills development data for reporting purposes
· Co-ordinate induction processes to support onboarding
· Co-ordinate and assist in the professional facilitation of compliance programmes when required e.g. RGP
· Co-ordinate logistical arrangements for facilitated learning programs on site
· Co-ordinate and track learnership contracts and documentation for the business unit
· Co-ordinate logistics and prepare filing for audits taking place on site
· BBBEE spend has been captured and tracked
· SD Back-up documentation is complete, accurate and accessible
· As per legislative requirements and company standards
· Audit targets achieved
· Learnership contracts and paperwork up-to-date and accessible
· All new starters have been onboarded and inducted
· Planning and logistics is proactive and thorough

HR Governance

· Understand and execute against the standard operating procedures for HR Processes
· Be the custodian of HR processes when interacting with operations and an advisor with regards the processes and tools
· Monitor compliance of HR Practices in line with labour legislation; BBBEE targets, Gaming Board regulations and policies of Sun International;
· Escalate areas of concern to HR Management in order address and resolve.
· Competent in HR standard operating procedures
· Alignment to Group standards
· Non compliance is escalated
· Stakeholder satisfaction

OE Process Execution

· Partner with business unit operations to facilitate the shortlisting and interviewing process for vacant positions.
· Partners with complex COE to manage recruitment and assessment processes; including advertising, reference checking, vetting; appointments
· Ensure that relevant documentation is provided to the complex COE for recording purposes
· Facilitate the relocation of employees onto the complex; and ensure the process of departmental onboarding takes place
· Provide an employment experiences for employees in line with EVP to promote SI as the “Best Company to work for”.
· Tracks performance results across the complex and support business operations to identify opportunities and gaps; and make recommendations to improve the performance
· In collaboration with the COE, facilitate learning solutions relevant to identified gaps
· Be a change agent and communicate on change plans within area of responsibility.
· Proactively “feels the pulse” of the Business unit and actively engages with operational teams on changes taking place
· Providing feedback to HR Management on feelings on the floor
· Adherence to Group Policies and standards
· Change implemented in line with requirements and timelines
· Best Employer principles have been applied
· Reduced recruitment costs
· Time to hire is improved
· Process documentation is complete and recorded as required
· Audit targets are achieved
· Employees are onboarded in line with requirements
· Employee Engagement targets achieved

HR Project Execution

· Understand the objectives, measures, benefits and deadline requirements for the completion of HR projects
· Complete activities as scheduled in the detailed work plan
· Co-ordinate activities for operational areas and communicate on relevant activities with stakeholders in the business operations
· Provide feedback to HR Management on any challenges, obstacles, successes to implementation
· Monitor delivery and prepare reports on the progress on the implementation plan for areas of responsibility
· Update electronic files to ensure that all information is appropriately documented
· Trouble shoot and support the operators by providing relevant information or escalating when required to ensure resolution
· Encourages the integration of organisational values, with the culture and the Employees’ ways of working
· Standard approach across the complex
· Projects are aligned to HR and Group strategy and expectations
· Resources accurately allocated to meet project needs
· Risk remediation action plans have been recommended, communicated and controlled
· Project implementation delivered in line with quality requirements; milestones, timelines and budget
· Documentation completed and recorded accurately

Stakeholder Engagement

· Be available and respond to daily queries in the areas of HR Policy, recruitment, onboarding, performance management, employee relations and labour legislation
· Initiates and sustains continuous dialogue with the Operational teams on change issues, and partners in exploring options for resolving the issues.
· Maintain relationships with key HR stakeholders (including management, payroll, Group COE, staff and HR colleagues) through delivery against requirements and deadlines;
· Stay informed of HR practices, policies and labour legislation.
· Build trusted and respected relationships with internal stakeholders, and be a sound and credible counsel for operating teams
· Act as a point of contact for learning providers and BBBEE auditors
· Stakeholder feedback;
· Timely and effective resolutions of problems; 

· Adherence to legislation and regulatory requirements

· Adherence to company policy and process

· Client satisfaction and expectations are met

Planning

• Plan and co-ordinate resources and activities efficiently in conjunction with HR Business Partner to ensure that HR project objectives and initiatives are met on time and within budget;
• The planning horizon is short to medium term in terms of establishing and implementing operational management targets, platforms and best practices for the business that will improve         operating practices and performance in both the immediate and distant future;
• Interpret and execute a tactical plan for identifying, attracting and developing new talent

Decision making

• Monitor and respond to changes in the operating environment to ensure that business’ needs are met and challenges proactively addressed;
• Think laterally and has understanding of the business to implement solutions successfully;
• Analyse and critically evaluate information, and make sound decisions after considering all the facts presented by multiple sources of information;
• Provide recommendations regarding the execution and implementation of new HR policies, processes and frameworks by understanding the
 complexity of the change and ensuring operational risks are mitigated;
• Influence the “what” and make recommendations regarding the “how” of tactical business growth and retention strategies as well as achieve
   the best operating strategies and tactics.

Problem solving

• Provide information and make recommendations of leading practice solutions to address business challenges
• Identify business requirements, understand their needs and match these with the correct solution. Probe for further information where necessary to ensure the correct match is made;
• Undertake considerable investigation and research to analyse, evaluate and formulate best practice and integrated business support platforms;
• Identify compliance issues and requirements, and adapt the requirements to ensure risk is mitigated.
• Understand employment legislation and ensure that practice is in line

Job Requirements

Education

B. Degree in Human Resources Management

Experience

Minimum 5 years experience in HR, including 3  years experience as an HR Officer 

Skills and Knowledge

Core behavioural competencies

• Planning and co-ordinating
• Analysing & Diagnosing
• Gaining co-operation
• Developing relationships
• Influencing
• Handling information / following instructions
• Clerical Administrative functions
• Problem-Solving
• Checking / attention to detail
• Writing formal correspondence
• Take initiative
• Customer service orientation

Technical / proficiency competencies

• Interviewing Skills
• Employee Relations Processes
• Labour legislation
• Functional HR knowledge – recruitment, learning & development; performance management; talent •management; workforce planning
• Change Management
• Remuneration & benefits
• Business Acumen
• Proficiency in MS Office
• Proficiency in Peoplesoft
• Communication skills (Verbal and Written)
• Personal Credibility & integrity

Equity

Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans. 

POPI Statement

Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed.  In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.

Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.

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