To apply, click on the link at the end of the posts and all the best with your applications.

Customer Care Supervisor

Job Description

DUTIES AND RESPONSIBILITIES:

1. Serve as the critical link between customer service staff and customers, ensuring a professional, high-quality service experience
2. Monitoring, leading, and training team members
3. Investigate and resolve customer issues, evaluate staff performance, and provide coaching and mentoring to foster growth
4. Ensure daily customer service operations are executed smoothly and efficiently
5. Provide a terrific customer service experience
6. Train team members to provide professional and friendly service
7. Be an expert in interacting with customers
8. Convey and distribute important information and tasks effectively
9. Train and motivate employees successfully
10. Handle difficult situations through precise communication
11. Supervise a team of customer care representatives
12. Provide assistance and leadership in any situation
13. Demonstrate outstanding problem-solving abilities
14. Identify and solve problems quickly and appropriately
15. Handle customer and employee issues effectively and quickly
16. Keep track of multiple assignments, tasks, meetings, and schedules
17. Maintain a perfect organization system to stay focused and perform well
18. Monitor and supervise customer service staff and daily activities, operations, rosters and discipline
19. Evaluate the staff performance and provide them with regular feedback
20. Assist staff with duties if needed – Taking calls, clearing complaints dashboards
21. Train new team members on customer service activities and company policies
22. Track and monitor refunds
23. Deal with customer problems and strive to fix them
24. Establish and implement customer service policies and strategies
25. Create and organize work schedules and shifts
26. Delegate tasks and assignments
27. Communicate with customers and ensure outstanding customer satisfaction
28. Perform data and statistical analysis
29. Write and prepare reports on overall customer satisfaction and complaints
30. Collect customer feedback and implement changes where necessary

REQUIREMENTS: 

1. Diploma in business administration, customer service, or a related field
2. 3+ years of experience in a customer service role, with at least 1 year in a supervisory capacity/ Team Leader role
3. Proven track record of handling escalated customer issues effectively
4. Previous working experience in customer service – Fast food industry (Advantageous)
5. Computer proficiency – Microsoft Office Suite, proficient in Excel
6. Outstanding supervisory skills
7. Exceptional customer service and communication skills
8. Organization and the ability to delegate tasks
9. Strong problem-solving skills
10. Motivation and coaching abilities

Call Centre Agents

Job Description

A call Centre agent at Pedros is responsible for managing incoming calls from customers, answering inquiries, providing information about the restaurant , menu, services and policies. The primary goal is to correctly take down and submit orders to the stores.

 Duties and Responsibilities:

1. Have a thorough understanding of the restaurant’s menu in term of what we are offering. Help customers by providing detailed descriptions of menu ,items and making recommendations
2. Take orders over the phone for delivery and collection. Accurately record the customers choices, special instructions, and coordinate it with the store
3. Assist customers with modifying existing orders and making special requests and communicate changes with the stores
4. Up selling and Cross selling. Identify opportunities to upsell or promote additional menu items, beverages, or services to the customer. Provide relevant information and recommendations to enhance the customers dining experience and increase sales revenue

Requirements:

1. Must have a Matric
2. Must be computer literate and have good phone etiquette
3. Must have good written and verbal skills
4. Experience in inbound calls
5. Experience in a call Centre environment or similar role

New Product Development Chef

Job Description
We are seeking a passionate and creative New Product Development Chef to lead the development of new, trend-forward menu items, food concepts, and culinary techniques. This role involves experimenting with flavors, ingredients, and presentations to enhance our brand and stay ahead of market trends.

Responsibilities :
Develop and test new recipes, concepts, and food products from ideation to launch.
Collaborate with cross-functional teams (marketing, product development, supply chain) to align innovation with business goals.
Research global culinary trends, consumer preferences, and competitor offerings.
Create prototypes and conduct tastings for internal stakeholders and customers.
Ensure new recipes are scalable, cost-effective, and operationally feasible.
Source and experiment with new ingredients, tools, and cooking techniques.
Document and refine recipes, SOPs, and kitchen processes.
Support training for internal teams on new product rollouts.
Ability to balance innovation with practical kitchen execution.
Strong creativity and problem-solving skills.
Deep understanding of food innovation, modern techniques, and global cuisine.

Requirements :
Higher certificate or diploma in Culinary Arts.
Minimum of 5 years’ experience as a chef.
Minimum of 2 years’ experience in an a la carte environment.
Minimum 2 years experience working within the QSR environment is beneficial
Strong understanding of the QSR franchising business model.
Excellent communication, and interpersonal skills.
Proven ability to manage multiple projects and meet deadlines.
Ability to work collaboratively with internal teams and external service providers.
Problem-solving mindset with a focus on continuous improvement.
Own vehicle, with ability to travel.
Willingness to work hours aligned to business operating hours.

Human Resource Administrator

Job Description

DUTIES AND RESPONSIBILITIES:

1. The Human Resources Administrator provides administrative support to the HR department, assisting in the day-to-day operations and contributing to the overall success of the organization’s human resources functions
2. Receives and checks employee packs to ensure the relevant documents are completed
3. Collaborates with the payroll department and ensures that the correct documents have been submitted before the cut-off date
4. Acts as a point of contact for store employees, addressing inquiries and providing information about HR policies and procedures
5. Responsible for general administrative tasks, such as filing, data entry, and maintaining HR documentation

REQUIREMENTS: 

1. Diploma in Human Resources
2. MS Office Suite experience
3. Minimum 1 year administrative experience required
4. Working knowledge of BCEA – Advantageous
5. Organisational skills
6. Attention to detail
7. Good verbal and written communication skills

Creditors Clerk

Job Description

DUTIES AND RESPONSIBILITIES:

1. Complete the accounts payable function
2. Reconciling accounts
3. Processing of supplier invoices
4. Correct allocations of transactions per GL coding
5. Verification of supplier documents including delivery notes, GRV’s and tax invoices
6. Prepare supplier payments per credit terms
7. Reconciling of supplier accounts
8. Resolution of all outstanding items on supplier reconciliation
9. Sending proof of payments to suppliers
10. Ensuring the supplier age analysis is accurate and updated

REQUIREMENTS: 

1. 3 Years’ experience in a similar role (FMCG experience would be advantageous)
2. Degree or a Diploma in Finance
3. Sound understanding of the accounts payable function and a hands-on approach
4. Experience with Pastel Evolution
5. Ability to communicate effectively

Project Manager

Job Description

As a Project Manager, you will be responsible for the planning, coordinating, overseeing and managing of projects from conception to completion within time, budget, and the highest quality. This will entail both new stores and revamps within the group’s portfolio.

Responsibilities : 

1. Assist the Development team with all tasks required in the build of new Pedros stores, or the revamp & remodel of existing stores.
2. Liaise with Landlords, Franchise Partners, and Operations during store builds.
3. Plan and setup new store build from Pre Beneficial-Occupation until final completion.
4. Determine the scope of works for revamp stores.
5. Programme and scheduling of work by contractors, suppliers, and internal distribution to ensure timeous completion.
6. Ensure that stores are built as per plan and specification.
7. Tender out the project to approved suppliers.
8. Ensure budgets and feasibility is done and signed off.
9. Engage with new suppliers/contractors where required.
10. Ensure build work / workmanship is of acceptable quality.
11. Add creative ideas to the design and look and feel of stores to keep them up to date with latest contemporary trends.
12. Ensure all compliance certificates are received.
13. Follow up and ensure all snags are completed timeously.

Requirements : 

1. Degree or Diploma in Project Management, Building and/or Quantity Surveying.
2. 4 years Project Management experience
3. Experience in QSR and Retail projects preferred.
4. Expert Email, Word, PowerPoint, Excel skills
5. Impeccable attention to detail
6. Impeccable organisational skills
7. Calm under pressure
8. Tech savvy

Brand Auditor

Job Description

DUTIES AND RESPONSIBILITIES:

1. Responsible for assisting the Internal Auditor in providing independent and objective evaluations of the Groups financial and operational activities
2. Conduct regular audits of QSR locations to assess compliance with brand standards, operational procedures, and customer experience
3. Evaluate store operations, customer service, and product quality
4. Assist in planning audits across the Groups stores and distribution centres
5. Identify areas for improvement and provide recommendations for corrective action
6. Reporting on audit findings per SOP
7. Collaborating with cross-functional departments like operations and training
8. Provide coaching and support to store teams to improve performance and compliance
9. Need to be able to analyze data and identify patterns and trends that could indicate potential issues
10. Need to be able to effectively communicate with team members, management, and other stakeholders to convey audit findings and recommendations
11. Need to have a keen eye for detail and be able to spot discrepancies and anomalies
12. Need to have a strong understanding of risk management principles and be able to identify and assess risks to the organization

REQUIREMENTS: 

1. A diploma/ degree in auditing
2. Minimum of 3 years experience as a brand auditor in the fast food industry
3. Valid driver’s licence and ability to travel to sites on occasion
4. Fast food management experience
5. MS Office – proficient

Creditors Clerk

Job Description

DUTIES AND RESPONSIBILITIES:

1. Complete creditors function
2. Preparation and submission of supplier payments
3. Ensure supplier processing is complete and accurate
4. Correct allocations of supplier payments
5. Follow up on outstanding invoices
6. Reconciliation of supplier accounts to supplier statement
7. Ensure all supplier accounts are paid within the credit term
8. Accurate and up to date supplier age analysis reports sent weekly
9. Maintain strong working relationships with suppliers and ensure any account related queries are promptly resolved

REQUIREMENTS: 

1. Matric
2. Accounting/Finance tertiary qualification (Diploma/degree)
3. Sage 200 Evolution/ Pastel Partner or similar program minimum 2 years experience
4. Minimum 3 Years experience as a creditors clerk
5. Sound understanding of the finance function and a hands-on approach
6. Experience in the FMCG, Fast Food or Retail sectors – advantageous
7. Ability to communicate effectively
8. Strong presentation skills
9. Must have strong attention to detail and a proven track record
10. Full MS Office experience

Accountant

Job Description

DUTIES AND RESPONSIBILITIES:

1. Financial reporting, managing operating capital, the accounting function, implementing SOP’s and improving internal financial controls
2. Managing, recruiting, developing and supporting the finance team
3. Financial reporting: Collate, prepare and interpret reports
4. Manage the accounts payable, and accounts receivable functions
5. Ensuring tax compliance and compliance with statutory regulations
6. Manging the audit process and ensuring financial statements are completed
7. Managing budgets, variance analysis, identify and implement cost cutting and process improvements across the group
8. Implement, enhance and oversee internal controls, SOP’s and promote best practices
9. Liaising with managerial level staff and third-party stakeholders

REQUIREMENTS: 

1. Tertiary Financial Management / Accounting qualification
2. Full MS Office experience
3. Experienced with Pastel Partner/ Pastel Evolution or similar system
4. 3-5 Years’ experience in a similar role
5. Experienced in managing a team
6. Sound understanding of the finance function and a hands-on approach
7. Previous experience in the FMCG, Fast Food or Retail sectors
8. Ability to communicate effectively across all levels of the organisation
9. Strong communication skills
10. Must have strong attention to detail and a proven track record

Recruitment Officer

Job Description

DUTIES AND RESPONSIBILITIES:

1. Plays a critical role in identifying, attracting, and hiring top talent for an organization
2. Maintaining an active pipeline and recruiting for bulk roles for new stores and replacement roles
3. Building relationships with Line Managers
4. Posting job advertisements onto Simplify HR
5. Sourcing, screening, shortlisting, and interviewing candidates
6. Recruitment for Franchise Partners and Corporate stores for bulk positions
7. Conducting assessments, MIE, and reference checks for shortlisted candidates
8. Gathering supporting documents and putting together a recruitment pack
9. Ordering of uniforms
10. Pack submission to the Human Resource Administrators
11. Working closely with the Operations and Training department

REQUIREMENTS: 

1. Must have a minimum of 2 years of Recruitment experience
2. Must be a self-starter
3. Organisational skills
4. Attention to detail
5. Must be a team -player
6. Good verbal and written communication skills
7. Must have MS Office experience

Site Scout (Junior New Business Manager)

Job Description

DUTIES AND RESPONSIBILITIES:

1. Responsible for identifying and developing new business opportunities, and new market entries in KZN, Eastern cape, Polokwane and North West. This role involves strategic planning, relationship building, market analysis, and execution of initiatives to drive growth and profitability. The Site Scout (JNR New Business Manager) plays a key role in expanding the brand’s footprint and ensuring long-term success in a highly competitive market
2. Develop and implement strategies to identify and capture new business opportunities, including opening new locations, expanding into new markets, and securing franchise agreements
3. Conduct market research to identify potential areas for expansion and evaluate competitive positioning
4. Analyze industry trends and customer preferences to support strategic decision-making
5. Evaluate potential markets for new store openings, considering demographic data, consumer behavior, and local competition
6. Ensure new locations meet operational and financial targets
7. Explore opportunities for co-branding, joint ventures, or other collaborative initiatives
8. Report regularly to senior management on the progress of new business initiatives
9. Work closely with marketing, operations, finance, and supply chain teams to ensure the successful launch and operation of new business ventures
10. Ensure that all new business ventures comply with local regulations, health and safety standards, and brand guidelines
11. Proactively identify and mitigate risks related to new business operations and market entry

REQUIREMENTS: 

1. 2-3 years of experience in within the QSR (fast food) as a restaurant manager
2. Strong strategic thinking and business acumen
3. Excellent negotiation, communication, and relationship management skills
4. Proficient in Microsoft Office Suite and business planning tools
5. Source and identify new markets and areas to grow
6. Ability to travel extensively mainly on the road

Click here to apply

We wish you all the best with your applications