Telkom SA (Ltd) Vacancies

To apply, click on the link at the end of the posts and all the best with your applications.

Ops Manager: Openserve Debtors Management

Location: Centurion, Gauteng, ZA

Company: Company

Structural Information
Job number: 10006862

Job title: Ops Manager: Openserve Debtors Management

Job grade: M6

Group/ BU: Openserve

Division: Openserve

Span of control: 5-10

Reports to: Management

REM Functional Area: Finance

Core Description
Responsible for the management of efficient debt collections and enhancing customer relationship management, in order to meet Openserve’s business objectives through sound debtor management principles, and manage the resolution of queries and disputes on Openserve national customer accounts.

Job Responsibilities
Ensure payment demands are done on overdue accounts

Manage payment allocation: approve allocated payments, check all payments are allocated, handle fall outs, ensure unallocated payments (suspense payments) are followed up and allocated against agreed to invoice/account
Manage extension of time/ pay-off requests
Manage suspensions and reconnections of services due to non-payment
Manage discontinuances of services due to non-payment
Manage processing of final account and write off
Update systems memo on CRAM & other relevant systems
Manage the handing over of written off accounts and follow up where applicable
Manage resolution of queries and disputes
Provide input to specific provisions for bad debt
Reports:

Provide input to Top 10 management report
Compile monthly reports: Top 60 reports and others as identified
Establish and maintained relationships with internal and external customers (these include: Debtors Management, Openserve customers, Account Management, Product Management, Solutions Architects, Service Management, Commercial, Legal services)
Manage performance of the team:

Set performance standards
Communicate desired outcomes
Compile Performance Contracts
Compile Development Plans
Monitor progress
Provide feedback
Implement corrective actions
Quarterly Performance Pays
Interim & Final assessments
Core Competencies
FUNCTIONAL KNOWLEDGE
Consultation; Telkom/ Openserve Procedures; Report Analysis; Accounting; Billing Procedures; Telkom/ Openserve Policies; Customer Care; Systems Administration; Computer Software; Legal Documentation; Contracts; Systems: CBS,AR,T-Agent, Flexibill, CMSS, Paymate, Paypro, Unibase, ICON, TIBS,CRAM, WORM, SingleView, FAM, other relevant systems

FUNCTIONAL SKILLS
Investigation Techniques; Time Management; Interpersonal; Stress Handling Techniques; Analytical; Communicating(Verbal & Written); Negotiation Techniques; Decision Making; Problem Solving; Computer Software

ATTITUDES/ LEADERSHIP COMPETENCIES
Ethical; Values Aligned with Openserve Values; Dedicated; Honesty; Accurate; Punctual; Initiative; Responsible; Calm; Assertive; Integrity; Confidential; Accountability; Customer Focus; Embracing change; Thinking positive; Understanding people; valuing individuals; Team working

Certifications
None
Education
NQF 6: 3 year Diploma/ National Diploma
Experience
3 Years relevant experience
Additional Information
Qualifications:

Diploma/ Degree with Finance/ Commercial.
Special Requirements
None
Physical Requirements
None

Manager: Contract Management

Location: Centurion, Gauteng, ZA

Company: Company

Structural Information
Job number: 10026666

Job title: Manager: Contract Management

Job grade: M5

Group/ BU: Openserve

Division: Openserve

Span of control: 5-10

Reports to: Senior Management

Core Description
To fulfill cross functional contract management responsibilities during both pre and post contractual matters whilst monitoring the performance of all allocated contracts and ensuring best practice contract management is implemented until close-out. This role will in this context be mainly responsible for managing the performance of Service Providers/ Contractors and own staff to ensure customer satisfaction. Implementing best practice contract management in the context of SRM will be a key aspect of this role.

Job Responsibilities
Responsible for the accreditation and integration of Vendors into operations

• Oversee on-boarding of vendor technicians
• Record keeping of police clearance, ID cards, driver’s license, tools, equipment and vehicle checks
• Implement vendor management business plan
• Identify targets & goals for environment
  Manages contract performance, business drivers and SLA’s
• Implement best practice contract management for the entire contract management value chain
• Build relationships with vendors
• Responsible for documented liaison meetings including quality and safety scores
• Manage Vendor contracted SLA’s
• Dispute resolution between vendors and Telkom/ vendor
• Assist with drafting and negotiation of contracts, addendums, statement of works etc.
• Create and implement contract guidelines relevant to different parts of the business and ensure required training is conducted.
• Document and communications management
• Contract value release management
• Dispute management
• Claims management
• Assist with change control management
• Align al contracts with Openserve’s strategy
• Risk and issue management.
  Manages people performance and development – direct reports
• Compile human capital plan and work force planning
• Provide people management to the team
• Provide appropriate training and development initiatives
• Manage employee health & safety
• Establish conducive work environment
  Drive compliance as per Telkom policies
• Compile plan for Sites, Stock, Quality and Safety compliance audits
• Manage service provider claims, disputes and audits
• Communicate and ensure compliance to Policies, Procedures and Work Instruction and legal requirements with Service Providers and staff
• Ensure quality & timelines are met
  Manages internal & external customer relationships
• Build relationships with relevant stakeholders by building and managing internal and external customer relationships
  Manages of budgets, expenditure and performance reporting
• Manage finances and resources of section
• Manage and approve vendor payments/ penalties according to DOA

Core Competencies
FUNCTIONAL KNOWLEDGE
Financial Management; Business Acumen; Project Management; Change Management; Contract Management; Telecommunication ICT Environment; Telkom Products/ Services/ Policies and Procedures/ Law
FUNCTIONAL SKILLS
Contract Management; Decision Making; Problem Solving; Leadership Communication; People Management; Performance Management; Conflict Management; Stakeholder Management
ATTITUDES/ LEADERSHIP COMPETENCIES
Business Leadership; Market Leadership; Organizational Leadership; Personal Leadership; Thought Leadership; Customer Service Orientation; Team
Player; Assertive; Able to operate independently

Certifications
Education
NQF 6: 3 year Diploma/ National Diploma
Experience
5 Years relevant experience
Additional Information
Special Requirements
Physical Requirements
Key Stakeholders
Organisational Business Units
External and Internal Customers
Suppliers, Vendors and Service Providers
Virtual Project Teams
Own staff

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We wish you all the best with your applications