Public Protector Vacancies

Industrial Psychologist

Location: Head Office Pretoria
Reference: PPSA 05/06/2025
Salary Package: R896 436 – R 1 055 958 All-inclusive package
per annum

Role Overview:
Reporting to Senior Manager Human Resource Management and Development, the
incumbent of this position will apply psychological principles and research methods
to the workplace to improve the quality of work life and to solve complex problems
related to human resources and management.

Requirements:

The appointee should: Be in possession of a NQF 8 in Industrial Psychology. Have
at least 5 years’ experience proven Track record as an Industrial Psychologist. Be
registered with the Health Professions Council of South Africa (HPCSA). Have a
valid driver’s license. Be Computer literate in MS Office. Excellent understanding of
policy and procedure processes, legislation. Ability to work under pressure and
meet tight deadlines. Self-motivated and a strong team player. Experience in a
public service is essential. In-depth knowledge of the Human Resource function and
project management principles and how to facilitate this within the organisation
Proficient in the application of the following:

• Psychometric and competency assessments
• Programme management
• Research, report compilation, analysis and presentation experience
• Individual and group counselling

Behavioural Competencies:

• Adaptable: to actively and appropriately respond to changes and
  challenges in the environment and maintain effectiveness.
• Initiative: The ability to foresee problems and deal with them proactively,
  to be innovative and resourceful, and to take action without having to be
  prompted.
• Analytical Thinking Skills and Attention to Detail: The ability to conduct
  detailed examinations and recognise and integrate how different types of
  data, ideas and processes impact each other.
• Teamwork: To actively promote contributions and participation from all
  members within and between teams in order to improve team/company
  goals and performance.
• Self-Directed and Results Driven: To actively endeavour to influence
  events to achieve goals for excellence beyond the normal requirements of
  the job.
• Consulting skills and a collaborative style are necessary for this position

Duties and Responsibilities:

Manage Occupational Health to ensure operational efficiency and compliance.

• Investigate and follow up on all health-related absenteeism cases in order to influence
  resolution of root causes and promote efficiency in the Organisation.
• Assess advice and facilitate administration of disability cases.
• Conducting research to gain a better understanding of workplace dynamics and to
  develop strategies for improving workplace environments
• Advising management on policies and practices related to employee attitudes, morale,
  and motivation
• Collaborating with human resources team and management team to develop and
  implement employee wellness programs and organizational initiatives

Promote Health environment

• Conduct psychological assessments and creating behavioural profiles of employees to
  assist in recruitment, selection, and placement processes
• Conduct Occupational Health Medical Surveillance to identify hazardous areas and
  reduce the risk of illness and to assist in identifying the possible cause.
• Conduct Health Campaigns to promote good health and reduce risks of illnesses.
• Coordinate Employee Assistance Programme through counselling in order to assist
  employees in solving and reducing personal/health problems for referral to appropriate
  institutions.
• Counselling and coaching employees on job-related issues, work-related stress, and
  career development
• Administering of psychometric test and provision of feedback/ recommendation

Stakeholders Management

• Develop appropriate communication interventions on health matters with
  specific reference to chronic disease such as HIV/Aids.
• Implement and monitor communications with service providers such as
  medical aid schemes, insurance organisations, health institutions,
  SANCA, Organised Labour, etc on matters impacting employee
  welfare

Perform general functional management and administrative activities.

• Generate, consolidate and submit reports and statistics as and when
  required by the management.

Attributes:

• Respect • Transparency and • Accountability • Courtesy • Team player
• Integrity

Enquiries: Mr S Maredi on tel (012) 366 7146

Note: All appointments will be done in terms of the Public Protector Act and a 12 month probation period which may be extended to 18 months will be applicable. The successful
candidates will be expected to sign the secrecy declaration form and a performance agreement within 2 months of accepting the position.
Candidates who previously applied should not re-apply.
All successful candidates will have to undergo security clearance and vetting.
The Public Protector South Africa reserves the right not to fill the vacancies.
Applications must be accompanied by a covering letter with a detailed CV, three (3) contactable references, recently certified (within 6 months) copies of qualifications (matric
certificates, certificates of qualifications), a valid Driver’s License and ID document.
Applications not complying with the above will be disqualified.
Correspondences will be limited to the short-listed candidates. Should you not be contacted within two (2) months, please consider your application to be
unsuccessful.
The Public Protector South Africa is an equal opportunity, affirmative action employer and is committed to the achievement and maintenance of representativity (race, gender and
disability).
Preference will be given to the candidates whose appointment or promotion meets the requirements for Employment Equity representativity in the Institution.
To The T Recruitment (Pty) Ltd has been appointed for response handling for the above positions.
Applications quoting the relevant job title and reference number on the subject line must be submitted to the following email address:
applications@tttrecruitment.co.za

Senior Manager: Complaints and Stakeholder Management

Reference: PPSA 01/04/2025
All –Inclusive Package: R1,216 824.00 to R1, 433 355.00
per annum
Location: Head Office, Pretoria

Role Overview

The Senior Manager: Complaints and Stakeholder Management (CSM) reports to the Executive Manager: Complaints and Stakeholder Management. The role of the post is to manage and
facilitate effective complaints and stakeholder management within the institution. The Senior Manager will play a vital role in managing complaints within the institution, ensuring that
customer concerns are appropriately addressed, and customer satisfaction is maintained. Developing effective complaints management systems and reporting. The incumbent will be
responsible for implementing effective complaints handling policies and procedures. Strategically build relationships and partnerships with stakeholders and grow institution’s portfolio.

Requirements:

SAQA recognised bachelor’s degree in law, Business Administration or
equivalent. A relevant postgraduate qualification will be an added advantage.

• Eight years’ relevant experience in a legal environment, Customer Relations,
  Complaints handling, public awareness and community outreach work, of
  which five years should have been at Middle Management level
• Knowledge and experience in stakeholder management, investigations and
  Communication.
• Understanding of legal prescripts dealing with complaints resolution
  processes
• Call Centre management
• Proven track record in data management.
• Proficiency in at least three official South African languages will be an
  advantage
• Good understanding of Cooperative Governance Frameworks
• Knowledge of strategic planning, financial management, project
  management, human resources management practices, change
  management principles and outreach.
• Valid driver’s license and excellent skills in computer packages

Competencies and Skills

A dynamic, driven, outcomes oriented individual with excellent
communication and interpersonal skills

• A systematic self-starter who displays excellent attention to detail, takes
  initiative and strives to improve own performance
• Excellent leadership skills
• Excellent planning and coordination skills
• Analytical thinking and sound judgement
• Passion for performance
• Ability to negotiate and influence others
• Facilitation and presentation skills
• Report-writing skills
• Service delivery orientated
• Ability to plan and manage budget
• Competent in public speaking, leadership, management, problem solving,
  conflict and dispute resolution.

Attributes

• Respect • Interpersonal Relations • Emotional intelligence •Transparency
• Courtesy • Team player • Integrity

Responsibilities

Complaints Management
Develop/review strategies, policies and programmes for implementation and
management of case or complaint intake, preliminary assessment and customer service • Develop
business intelligence reports on reported complaints • Manage Intake, Assessments and Customer
Service • Manage Reception, Registry and Call Centre • Ensure the development and implementation of effective Customer Service Management processes • Manage the implementation of the
Integrated Access and Stakeholder Management Strategy and Implementation Plan • Develop,
manage and maintain effective case management workflow • Oversee and provide support,
guidance and coaching to complaints handling team and team leaders • Oversee the delivery of case
management services to complainants at each location and ensuring compliance with all aspects of
case management processes in accordance with Public Protector South Africa Policies and Procedures. Manage the finalisation of emergency matters in support of the Complaints Resolution
Officers.

Stakeholder Management

• Manage outreach and stakeholder relations management and prepare
  reports thereon. • Manage international relations and ensuring reporting•
  Develop strategies to facilitate access to PPSA services by all communities
  Assist in the execution of high-profile engagements, • Manage Human and
  Financial Resources (asset management, human and financial resources).

Enquiries: Ms Z. Luthuli on tel. (012) 366 7220

Please note that this is a re-advertisement, Applicants who previously applied
for this position must reapply.
Note: All appointments will be done in terms of the Public Protector Act and a 12
month probation period which may be extended to 18 months will be applicable. The
successful candidates will be expected to sign the secrecy declaration form and a
performance agreement within 2 months of accepting the position.

All successful candidates will have to undergo security clearance and
vetting.
The Public Protector South Africa reserves the right not to fill the vacancy

Applications must be accompanied by a covering letter with a detailed CV, 3
contactable references, copies of qualifications (certified within 6 months),
a valid Driver’s License and ID documtent.

Applications not complying with the above will be disqualified.
Correspondence will be limited to the short-listed candidates. Should you not
be contacted within 2 months, please consider your application to be
unsuccessful.
The Public Protector South Africa is an equal opportunity, affirmative action
employer and is committed to the achievement and maintenance of
representivity (race, gender and disability).

Preference will be given to the candidates whose appointment or promotion
meets the requirements for Employment Equity representivity in the Institution.
Please direct your application, stating the relevant reference number as
follows:
To the TRecruitment (Pty) Ltd has been appointed for response handling for
the above positions. Applications quoting the relevant job title and
reference number on the subject line must be submitted to the following
email address: sarah@tothetrecruitment.co.za

Specialist Investigator x4

Location: Head Office Pretoria
Reference: PPSA 05/06/2025
Salary Package: R1 216 527.00 – R1 433 355.00 per annum.
R1 555 527.00 – R2 360 073.00 per annum for
legally qualified candidates
(2 year fixed contract)

Role Overview:
Reporting to the Team Leader, the Investigator will be required conduct to complex
investigations in state affairs. Serve assubject matter experts, ensure investigative
activities meet legal, regulatory, and organizational standards. Conduct Forensic
investigations.

Requirements:
Produce investigations Reports

• Write detailed investigative reports summarizing findings.
• Maintain accurate logs and records for each step of the
  investigation.
  Adherence to Legal and Ethical Standards
• Ensure all procedures comply with legal protocols.
• Maintain objectivity, confidentiality, and professional ethics
  throughout the investigation.
• A degree or equivalent qualification in any of the following fields: Law i.e.LLB or
  B Proc/Auditing/ Accounting/ Forensic Investigations/ Criminology/Policing
• A minimum of 10 years in conducting investigations including forensic
  investigations
• Good report writing skills
• Good understanding of legislative prescripts that give mandate to Public Protector
  SA
• Good understanding and experience in the application of Microsoft Office
  applications
• Experience in the South African Public Services Administration
• Proven experience in the application of Case Management System (CMS) or other
  case management related system
• Experience in financial management system (forensic audit)
• A valid driver’s license
• Fluency in English and other official language relevant to the Province/Region.

Skills, Knowledge and Competencies:

• Expertise in either of the following areas: Internal and External
  Auditing, Accounting, Legal Services, Risk Management,Information and
  Communication Technology (ICT) and Corporate Governance.
• Good understanding of the principles of governance and administration
  in the public sector
• Good understanding and knowledge of Public procurement Law.
• Knowledge and application of Case Management System (CMS) or
  other computer management system
• Knowledge and understanding of financial management system
  (forensic audit)
• Knowledge of auditing or investigation techniques.
• Interviewing skills
• Knowledge of good governance
• High level of negotiation skills
• Research skills
• Case Management

Duties and Responsibilities:

Investigations
Conduct investigations on complaints relating to: Maladministration in state organs
and parastatals, Abuse or unjustifiable exercise of power or other improper conduct
or undue delay by persons performing a public function, and any act or omission by
persons in the employ of government which may result in improper prejudice to any
person

Forensic Investigations

• Conduct forensic Investigations on matters referred to the Public Protector South
  Africa.
• Conduct financial Audits, forensic Analysis and data Analysis

Systemic Investigations
Participate and conduct investigations on systemic administrative deficiencies or
interventions relating to service delivery and incidents of maladministration and
corruption

Produce investigations Reports

• Write detailed investigative reports summarizing findings.
• Maintain accurate logs and records for each step of the
  investigation.

Adherence to Legal and Ethical Standards

• Ensure all procedures comply with legal protocols.
• Maintain objectivity, confidentiality, and professional ethics
  throughout the investigation.

Attributes:

• Respect • Transparency and • Accountability • Courtesy • Team player
• Integrity

Enquiries: Mr S Maredi on tel (012) 366 7146

Note: All appointments will be done in terms of the Public Protector Act. The successful candidates will be expected to sign the secrecy declaration form and a
performance agreement within 2 months of accepting the position.
Candidates who previously applied should not re-apply
All successful candidates will have to undergo security clearance and vetting.
The Public Protector South Africa reserves the right not to fill the vacancies.
Applications must be accompanied by a covering letter with a detailed CV, three (3) contactable references, recently certified (within 6 months) copies of qualifications
(matric certificates, certificates of qualifications), a valid Driver’s License and ID document.
Applications not complying with the above will be disqualified.
Correspondences will be limited to the short-listed candidates. Should you not be contacted within two (2) months, please consider your application to be
unsuccessful.
The Public Protector South Africa is an equal opportunity, affirmative action employer and is committed to the achievement and maintenance of representativity (race,
gender and disability).
Preference will be given to the candidates who are retired.
Applications quoting the relevant job title and reference number on the subject line must be submitted to the following email address: applications@pprotect.org

We wish you all the best with your applications