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Manager: Customer Service Centre: NELSPRUIT

Division: Operations

Reference No: 5878

Location:

Nelspruit, Mpumalanga, ZA

Employment Type: Fixed Term Contract

Disability (EE targeted role): No

T.A.S.K Grade: 15

Job Posting Salary: R891,176.00

Job Posting End Date: 19 Aug 2025

The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.

Job Title: Manager: Customer Service Centre (Nelspruit)

Purpose of the Job: Is responsible for the smooth running and management of the Claims Onboarding department in the province through the effective use of resources and ensuring that all RAF service offerings are executed in compliance with legislation and RAF Policies and Procedures.

NB: THIS IS A THREE (3) YEAR FIXED TERM CONTRACT

Key Performance Areas

Management of Department

Development the business plans for the CSC aligned with the RAF strategic plan of the RAF.
Provide technical assistance to employees within the Claims Onboarding Department in the Province.
Claims Onboarding include consultations, origination of direct claims, direct claim lodgement, pro-active and re-active information collection, and pre-merits assessment.
Manage the activities of the Hospital Service Centres, Community service Centre (including Registrations and Validation/Verification, Merits team).
Mobilise employees within the Province to actively practice the RAF mission, vision, values and strategic objectives.

Ensure implementation of continuous improvements initiatives to enhance service delivery & effective reporting.

Prepare and submit monthly progress reports to the Senior Claims Manager.
Ensure effective and sufficient recording of daily activities of the Department.
Ensure the timely completion of financial reports.

Ensure adherence to corporate governance within the team.

Prepare and manage the annual budget for the CSC in accordance with legislation and RAF targets and goals.
Prepare the annual administrative and human resource budget for the budget for the Department in the Region.
Ensure that employees adhere to the PFMA.
Monitor the departmental expenditure.

Stakeholder Management

Facilitate communication with all levels of stakeholder contact.
Ensure that the RAF values are adhered to in all dealings with stakeholders.
Ensure adequate representation of the Fund in relevant external activities and events.
Ensure a positive relationship with all internal and external stakeholders. Ensure external stakeholders are continuously engaged to improve relationships.

People Management.

Provide leadership and inspire team members towards high performance.
Manage performance and development of reporting staff.
Provide coaching to team members on an ongoing basis.
Set operational goals and targets for teams.
Ensure proper planning and allocation of consistent workload within the Department.
Facilitate weekly team lead meetings to ensure maintenance of the crucial interface between management and staff.

Qualifications

NQF 7 (Bachelor’s Degree or Advanced Diploma) related qualification to discipline.
NQF8 (Post graduate Diploma / Honors Degree / Professional Qualification Degree) Advantageous.

Experience

6-8 working experience in a claims/legal environment of which 2 years must have been at a manager/supervisory level.

Technical and behavioral competencies required

Knowledge of PFMA.
Financial and budget management.
Knowledge of Claims management system.
Insurance / Re-insurance principles.
Customer Channels Establishment and Support principles.
Strategic capability and leadership
Results orientation
Business and financial acumen
Brand and stakeholder orientation
Organizational resilience
Communication
Team resilience
Network and alliances
Talent management
Change management

The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.

Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful

Security Vetting shall be conducted on all prospective employees

It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.

The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.

Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful

Security Vetting shall be conducted on all prospective employees

It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.

Administrative Assistant (X4)

Division: Operations

Reference No: 5882

Location:

East London, Eastern Cape, ZA

Employment Type: Fixed Term Contract

Disability (EE targeted role): No

T.A.S.K Grade: 06

Job Posting Salary: R244,732.00

Job Posting End Date: 14 Aug 2025

Note: This is a 24-month, fixed-term contract position

Purpose of the job: The Administrative Assistant: Determination provides administrative support for the Officer, Senior Officer and Team Leader to ensure that the branch is run efficiently and effectively.

Key Performance Areas

To follow up on queries from stake holders

Telephone calls.
Checking correspondence.
Sending out letters.
Draft undertaking letters where applicable.

Completing payment requisition on offers made

Expenditure authorisation.
Check list.
Obtain relevant signatures in terms of the DOA.

Drawing and filing of correspondence received.

Request file from CAFS.
Print all relevant emails / letters received via post.
Placing documents on file daily.

Updating claims system.

Draw file from CAFS.
Update claim viewing with all relevant information.

Collecting and delivering files to all relevant departments

Request files from Assessor and ensure that it is delivered to relevant department timeously.

Sending file copies to relevant stakeholders

Obtain file from CAFS.
Have copies made and sent to relevant stakeholders.

Qualifications

NQF 4 (Matric or Grade 12) qualification.
Computer literacy.

Experience

Relevant 1 year experience in a claims handling environment and administration.

Technical and behavioral competencies required

Computer literacy.
Organisation, administration & interpersonal skills.
Time & desk management
Personal Mastery
Emotional Wisdom
Ethics and Governance
Customer Orientation and Customer focus.

NB: “RAF offers Total Employment Cost packages with no additional contributions from the Employer; successful candidates are required to structure their packages in a manner that will suit their needs.”

The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.

Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful

Security Vetting shall be conducted on all prospective employees

It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.

Senior Auditor: Cyber Security

Division: Internal Audit

Reference No: 5825

Location:

Centurion, Gauteng, ZA

Employment Type: Permanent

Disability (EE targeted role): No

T.A.S.K Grade: 14

Job Posting Salary: R771,969.00

Job Posting End Date: 19 Aug 2025

Purpose of the Job: Reporting to the Manager: IT Audit, the successful incumbent is responsible for conducting IT audits with a specific focus on Cyber Security as per the audit plan and supervise junior staff.

Key Performance Areas

Plan the Implementation of Cyber Security IT Audits

Plan and conduct Cyber Security IT audits as per the approved Internal Audit Methodology.
Conduct preliminary survey to understand the area to be audited.
Arrange meetings with the auditee and discuss areas of concern.
Draft the audit planning memorandum and discuss it with the auditee before submitting it for approval.
Discuss the planning documents with the auditee after the opening meeting for confirmation of changes that need to be effected.
Formulate the audit program based on the outcome of the preliminary survey using appropriate audit methodologies.
Address and respond to reviews on all planning documents from the IT Audit Manager.
Obtain approval of the audit program as well as all other planning documents (mentioned above) from the IT Audit Manager.

Supervise the Audit Process

Provide regular team progress to the IT Audit Manager.
Conduct and supervise the audit as per the RACM.
Review working papers for completeness and accuracy before submission to the IT Audit Manager.
Review preliminary survey work performed by auditors.
Review the system descriptions and risk and control gap analysis performed by the internal auditors.
Schedule progress meetings with the auditee and discuss factual correctness of potential findings.
Refer to management any issues that require immediate action.

Policy Review and Implementation

Contribute to the development and implementation of departmental policy, procedures and processes.
Keep up to date with effective policy and practice execution strategies.

Reporting

Prepare and submit draft audit report with findings addressing audit objectives and scope to the IT Audit Manager.
Address review notes from the IT Audit Manager and capture close-out meeting minutes.
Provide assurance and recommend controls to business units in accordance with the relevant laws and regulations and National Treasury frameworks.

Stakeholder Management

Facilitate and manage communication with relevant internal and external stakeholders and proactively and progressively manage the relationships.
Communicate with all levels of stakeholder contact.

Qualifications and Experience

Bachelor’s Degree/ Advanced Diploma in Auditing/ Computer Auditing/ Information Technology related qualification.
Registered with the Institute of Internal Auditors and/or ISACA.
CISA certification.
CISSP/ CRISC/ CISM/ CGEIT will be an added advantage.
Relevant 5 – 7 years’ experience in an IT auditing environment with specific experience in Cyber Security with a focus on technical applications and knowledge.
Experience in the completion of SAP Basis, General Controls Reviews (GCR’s) as well as Application Controls Reviews (ACR’s), SDLC and Cyber Security Reviews.

NB: “RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs”.

The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.

Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful

Security Vetting shall be conducted on all prospective employees

It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.

Specialist: Ethics

Division: Governance

Reference No: 5450

Location:

Centurion, Gauteng, ZA

Employment Type: Permanent

Disability (EE targeted role): No

T.A.S.K Grade: 14

Job Posting Salary: R771,969.00

Job Posting End Date: 19 Aug 2025

Purpose of the Job: Reporting to Manager: Ethics, the successful incumbent is responsible to implement all ethics initiatives at the operational level across all RAF offices.

Key Performance Areas

Ethics or Values Awareness

Plan, organise and facilitate ethics or values and related policies awareness campaigns.
Coordinate ethics or values awareness campaigns with ethics ambassadors.
Conduct training needs analysis on ethics or values.
Arrange and facilitate ethics induction for new and promoted employees.
Manage and evaluate the effectiveness of training initiatives
Manage ethics knowledge base by assisting in the drafting of ethics articles for publication in the Ethics Newsletter.
Drafts Ethics Office communications and directives for issuing to staff.

Facilitate the Development and Implementation of Ethics Framework and Strategies or Plans

Assist in the development of ethics programme of action.
Coordinate and plan ethics events.
Implement Ethics Ambassador’s programme.
Assist in the development of the Ethics Policy and SOP.
Be able to conduct trend analysis.

Foster Relationships with Internal and External Stakeholders

Participate in collaborative initiatives with other business units and combined assurance service providers on ethics or values awareness
Plan, organise and conduct ethics desks and talks for employees.
Provide continuous support to ethics ambassadors’ programme.
Drafts ethics reports for combined assurance and ethics ambassadors’ forums as required.

Continuous Ethics Research

Conduct research on best practices on ethics management and fraud awareness.
Liaise with employees to obtain suggestions for required changes to Ethics Policy and SOP.

Management of Case Management and Conflict of Interest

Manage internal conflict of interest controls.
Track, attend and follow up on reported unethical cases.
Perform case management.

Policy Review and Implementation

Contribute to the development and implementation of departmental policy, procedures and processes.
Keep up to date with effective policy and practice execution strategies.

Reporting

Provide inputs for the report submitted to the EXCO.
Prepare compliance reports, discuss with Management and obtain comments on the area reviewed.
Develop reports/ procedures and guide the process through the alignment of the documents to the overall RAF’s Strategy.
Develop functional reporting systems, for management, projects or performance reporting.

Stakeholder Management

Facilitate and manage communication with relevant internal and external stakeholders proactively and progressively manage the relationships.
Manage relationships with vendors, service providers or procurement teams and ensure that all relevant procured items are invoiced and paid on time.
Communicate with all levels of stakeholder contact.
Assist in drafting of different ethics reports for timeous submission to relevant stakeholders on weekly, monthly and quarterly basis.

Management Support

Support line management on addressing all ethics related matters.
Advise line management on emerging ethics risks.
Assist line management in managing conflicts of interests.

Qualifications and Experience

Bachelors Degree/ Advanced Diploma in Risk Management/ Internal Audit/ Public Administration/ Legal related qualification.
Ethics Officer Certification by The Ethics Institute/ Certified Fraud Examiner is a requirement.
Relevant 5 – 7 years’ experience in Ethics/ Compliance/ Risk/ fraud investigation environment.

The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.

Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful

Security Vetting shall be conducted on all prospective employees

It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.

Specialist: Audit Data Analysis

Division: Internal Audit

Reference No: 5821

Location:

Centurion, Gauteng, ZA

Employment Type: Permanent

Disability (EE targeted role): No

T.A.S.K Grade: 15

Job Posting Salary: R891,176.00

Job Posting End Date: 19 Aug 2025

Purpose of the Job: Reporting to the Manager: IT Audit, the successful incumbent is accountable for supporting the internal audit function by providing insightful analysis of data to identify trends and patterns and drive effective decision-making. The incumbent will execute the internal audit methodology and a risk-based audit approach with a high focus on data analytics. In addition, the incumbent will be conducting research, analysis and providing statistics for forecasting and operational purposes to enable effective decision making in support of the Internal Audit assurance and advisory services linked to RAF governance, risk management and controls.

Key Performance Areas

Collation, Interrogation, Analysis and Compilation of Accurate Statistical Reports

Interpret data, identify trends and patterns, and create reports that provide insights to support potential areas of risk or non-compliance.
Develop dashboards and visualizations to communicate findings to stakeholders.
Develop and implement data analytics procedures to support continuous monitoring and risk assessment activities.
Communicate data-driven insights, findings, and recommendations to management and stakeholders through clear and concise written and verbal reports.
Perform analysis on all qualitative and quantitative data.
Develop various templates and reporting automation processes and prepare reports for systems.
Provide relevant statistical reports for forecasting purposes.

Data Integration

Ensure data accuracy, completeness and consistency.
Collect, clean, and analyse large data sets from various sources to support internal audit objectives.
Participate in special projects, investigations, and process improvement initiatives as required.
Prepare cross systems integration reports from mulitple data sources (integrate various report from all systems reports).
Maintain a database (department data repository) and perform updates on the data required and report accordingly.

Stakeholder Management

Collaborate with internal audit team and other stakeholders to understand business requirements and identify areas for improvement.
Coordinate with stakeholders to determine reporting requirements to confirm data requirements.
Facilitate and manage communication with relevant internal external stakeholders in relation to proactively and progressively manage the relationships.

Qualifications and Experience

Bachelor’s Degree/ Advanced Diploma in Data Science/ Information Science/ Informatics/ Statistics/ Computer Science related qualification.
Certifications in relevant analytics and related tools, e.g., PowerBI, SAP BI, ACL, SQL, Python or VBA will be an added advantage.
Relevant 5 – 7 years’ experience in data analytics, reporting / analytical reporting or related environment.
Advanced microsoft excel skills (the use of vlookups, pivot tables, DAX, and VBA).
Data analytics fieldwork (ACL & SQL) will be highly advantageous.
Experience working with SAP BI or Microsoft Power BI will be highly advantageous.
Experience working with VBA and Python programming languages will be highly advantageous.

The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.

Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful

Security Vetting shall be conducted on all prospective employees

It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.

Officer: Claims Investigation

Division: Operations

Reference No: 5857

Location:

East London, Eastern Cape, ZA

Employment Type: Fixed Term Contract

Disability (EE targeted role): No

T.A.S.K Grade: 10

Job Posting Salary: R434,656.00

Job Posting End Date: 12 Aug 2025

Note: This is a 24-month, fixed-term contract position

Purpose of the job: The OFFICER: CLAIMS INVESTIGATIONS is responsible for effectively and efficiently providing investigative support services for claims lodged against the Road Accident Fund (RAF).

Key Performance Areas

Investigation and assessment of Claims lodged

Trace insured driver / witnesses to consult and obtain statements and docket.
Ensure that a proper sketch plan of an accident scene is drawn as part of the investigation and assessment process.
Ensure that clear photographs of an accident scene, faces of the people interviewed, damaged vehicles and injuries to a person are taken as part of the investigation and assessment process.
Obtain and / verify existing affidavits from different parties (e.g. claimants, witnesses, employers, etc.).
Identify possible fraud and corruption and escalate to the Forensic Investigation Department (FID).
Testify in court cases when a claimant is guilty and accused of fraud.
Provide assistance in ensuring witness presence at court.

Administrative support

Validate supporting documents (e.g. employment details, paternity/ maternity details, SARS documents, etc.) for all related quantum investigations.
Verify details of the claimant and those injured in an accident through Natis and Cross Check systems (e.g. ID no, contact numbers, address/s, employment details, etc.)
Verify the details of the secondary vehicle/s involved in the accident to determine the owner/s.
Quality checks the supporting documents from stakeholders to determine the validity of the logged claim.
Validate loss of earnings.
Provide progress reports as per the internal service level agreement.

Document and records Management

Monitor and maintain an effective filing system.
Ensure that files are correctly categorised and stored to ensure a smooth retrieval of documents.
Administer the records management and filling processes in line with the RAF filling plan.
Ensure confidentiality of all documents under control and that correspondence from the department office reaches intended recipients.
Perform File Retrieval in Archive Services.

Stakeholder Management

Provide advice to different parties (e.g. claimants, witnesses, employers, etc.).
Handle any assessment associated with complaints.
Maintain relationships with internal and external stakeholders.

Qualifications

NQF 7 (bachelor’s degree or Advanced Diploma) related qualification to discipline.
Driver’s License.
Completed training as an investigator will be an added advantage.
Being a certified fraud examiner will be an added advantage.

Experience

Relevant 3 years’ experience in a similar environment.
Experience in merit and quantum investigations will be an added advantage.

Technical and behavioral competencies required.

Knowledge of Natis and Cross Check systems.
Ability to obtain appropriate affidavits.
Report writing skills.
Computer literacy (MS office and SAP).
Attention to detail and accuracy.
General Administration and document management.
Personal Mastery
Emotional Wisdom.
Ethics and Governance.
Customer orientation and Customer focus.

The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.

Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful

Security Vetting shall be conducted on all prospective employees

It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.

Driver/Messenger

Division: Governance

Reference No: 5137

Location:

Port Elizabeth, Eastern Cape, ZA

Employment Type: Permanent

Disability (EE targeted role): No

T.A.S.K Grade: 06

Job Posting Salary: R244,732.00

Job Posting End Date: 12 Aug 2025

Note: This is a re-advertisement

Purpose of the job: The Driver/Messenger is accountable to safely transport people, documents and / or goods to and from an assigned area. The incumbent will be required to follow appropriate safety procedures when transporting people, equipment and / or documents and adhere to National specific road safety rules and regulations. In addition, the role holder will be required to adhere to work schedules and will be required to report all vehicle defects, accidents, traffic violations, damages or loss of equipment as well as reporting unexpected delays.

Key Performance Areas

Messenger services

Collect correspondence from respective government institution, verify against the list before collection and acknowledge the receipt.
Deliver packages or messages on time.
Handle packages and documents with care.
Drive delivery truck to the destination.
Reconcile packages at recipient’s location.
Maintain communication with destination and point of departure.
Obtain receipts or signatures for deliveries and documentation.
Maintain records of daily visits in the logbook.
Sort deliverable items in accordance to delivery route in order to ensure maximum efficiency.
Confirm deliveries by checking into the office after each delivery.
Deliver the documents to Document Services for them to distribute in line with the SOP.
Plan efficient routes prior to setting out on a delivery mission

Administration

Monitor and make sure that requests for copying or binding are executed efficiently and timeously.
Monitor the availability of messenger services for delivery of items to financial institutions, Government departments, clients, etc. at all times.
Ensure that archiving of scanned files and documents is done in accordance with the National Archives Act as well the RAF’s RM strategies and objectives.
Sort documents according to documents class and insert.
Forward the transfer (Metro-file) and requests for inactive records to the Records Manager.
Prepare and capture records to be transferred to the offsite storage, forward to Records Management and maintain a log of records sent off-site storage.
Receive records file index spread sheet and keep track of all the updates for records stored off-site.
Maintain an inventory of the department’s records, showing each record series title, file plan reference number, and retention period as listed on the Records Retention Schedule (RRS).
Complete the final disposition log/ register that have been destroyed.
Monitor that the postal service facility in the branch is operating effectively at all times.
Efficient and timely document binding service.

Transportation and Operation

Load and unload organization’s merchandize.
Transport products, materials, and staff securely to areas where they are needed.
Recognize electrical and mechanical faults and report to Facilities Manager.

Vehicle, Machinery & Equipment Maintenance

Perform daily pre trip and post trip vehicle inspection to ensure safety standards are adhered to.
Ensure that the copying and binding machines are maintained in working order

Reporting

Report vehicle, machinery and equipment defects, accidents, traffic violations, damage to the vehicles or loss of equipment.
Ensure vehicle is always in good condition.
Provide logbooks in line with the Fleet Management Policy.
Reporting of unexpected delays.
Report on the maintenance of the franking machine in terms of technical maintenance and the loading of money.
Report on major equipment faults requiring service provider attention immediately to supervisor.

Process incoming / outgoing mail and mail batching

Receive, register and stamp incoming and outgoing correspondence.
Separate incoming documents and faxes and sort according to destination.
Ensure files, correspondence and all other documentation is filed according to established policy and procedure.
Prepare outgoing mail for posting bulk mailing and bulk distributions.
Record details of all registered mail and Docex Tracker mail.
Declare monies received and capture in register.
Prepare Check addresses and ensure Docex is sent to Docex, Normal and Registered mail to the Post Office.

Qualifications

Matric or Grade 12 certificate
A valid code 10 (EC1/EC) driver’s license.
Professional Driver’s Permit.

Experience

At least 1 year’ experience in a driving/messenger services environment.

Technical and Behavioural Competencies Required

Planning, organisation and coordinating.
Personal mastery.
Emotional wisdom and decision making.
Ethics and values.
Client service orientation
Ability to assess condition / road worthiness of motor vehicle to ensure safety of self and passengers.
Knowledge of principles and methods of moving people and goods or equipment.
Communication.

The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.

Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful

Security Vetting shall be conducted on all prospective employees

It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.

RAF Attorney: High Court X2 Johannesburg

Division: Governance

Reference No: 5877

Location:

Johannesburg, Gauteng, ZA

Employment Type: Permanent

Disability (EE targeted role): Yes

T.A.S.K Grade: 16

Job Posting Salary: R1,028,791.00

Job Posting End Date: 12 Aug 2025

Purpose of the Job: The RAF Attorney: High Court is responsible for all High Court matters within the Fund and to offer litigation services accordingly. This role will also be responsible to perform a range of tax services including tax bill of costs in compliance with South African laws and regulations.

Key Performance Areas

Policy Review and Implementation

Contribute to the development and implementation of departmental policy, procedures and processes.
Keep up to date with effective policy and practice execution strategies.

Preparation and Research on Related Litigation Matters

Conduct research that will provide information in preparation for all matters for trial.
Consult with client departments/ representatives, and witnesses for instructions and documentation for cases to be presented in Court.
Draft pleadings to provide clear motivation/justification on a particular position about the case.

Mediation Process

All required steps regarding the mediation process, as governed by the amendment to the rules of court, are to be taken.
Upon conclusion of the mediation, parties shall inform Registrar and all other parties by a notice that Mediation is completed.
Parties & Mediator must within 5 days of completion of mediation issue a joint minute indicating.

Represent the Road Accident Fund on all third party claims related litigation matters

Attend court appearances in all allocated third-party litigation matters.
Ensure file administration from opening to the conclusion of a legal case including adherence to trial dates.
Handle appearances at courts, tribunals, mediation hearings and inquiries.
Coordinate administrative legal actions to ensure compliance.
Approve instructions to appoint and instruct expert witnesses.

Settle non-litigious matters before they are set down for trial

Block consultation, early assessment of files, and early instructions to experts and assessors.
Approve requests to appoint and instruct assessors and expert witnesses.
Recommend a settlement.

Provision of legal advice to RAF

Provide legal advice on arising legal matters and contracts.
Provide well-researched legal advice on matters impacting the organisation.
Conduct legal research and prepare legal opinions.

Taxation

Deliver a full range of tax services in compliance with laws and regulations.
Build relationships and interact with clients to provide consulting and expertise in tax services.
Provide innovative tax planning and review complex income tax returns

Reporting

Prepare and submit regulation reports as and when required to provide progress updates and/or inform management decisions.
Develop reports/ policies/ procedures and guide the process through the alignment of the documents to the overall RAF’s Strategy.
Develop functional reporting systems, for management, projects or performance reporting.
Prepare proposals, briefings, presentations, reports, and other documentation and provide management information both verbally and in report format.

Stakeholder Management

Facilitate and manage communication with relevant internal and external stakeholders in relation to investments and proactively and progressively manage the relationships.
Manage relationships with vendors, service providers or procurement teams and ensure that all relevant procured items are invoiced and paid on time.
Communicate with all levels of stakeholder contact.

People management

Ensure the sourcing, development and retention of a high-performance team.
Manage the recruitment of the operational workforce in line with employment equity targets.
Manage staff in the department to ensure that they achieve their objectives in line with the strategic objectives of the RAF.
Manage the implementation of human capital processes and procedures to control/regulate workplace conflict and/or institute corrective measures and consultation processes to address deviations from standards.
Allocate, direct, motivate and evaluate subordinates to help them achieve their individual goals.

Qualifications

Bachelor’s Degree in Law or equivalent.
Postgraduate in Law or equivalent.
Admission as an Attorney of the High Court or Advocate.
Right of appearance in the High Court.

Experience

Relevant 5-7 years legal experience post-graduation or admission of which 2 years must have been in area of expertise (personal injury litigation)

Behavioural
- Resilience
- Communication
- Working with People
- Network and Alliances
- Planning, Organising and Coordinating
- Employee Engagement
- Personal Mastery
- Judgement and Decision Making
- Ethics and Values
- Client Service Orientation
Managerial
- Change management
- Coaching and mentoring
- Conflict management
- Critical and innovative thinking
- Direction setting
- Facilitation and Presentation Skills
- People management
- Policy conceptualisation and formulation
- Risk Management
- Programme/project management
- Service Delivery Innovation
- Stakeholder development and relations
- Reporting

Technical
- Legislation & regulatory knowledge
- Ethics & compliance
- Monitoring and evaluation
- Policy and standard
- Governance
- Claims litigation
- MVA law and legislation
- Negotiation
- Conflict resolution
- Problem solving and analysis
- Mediation

The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.

Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful

Security Vetting shall be conducted on all prospective employees

It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.

Manager: Hospital Case Management

Division: 3300

Reference No: 5879

Location:

Cape Town, Western Cape, ZA

Employment Type: Permanent

Disability (EE targeted role): No

T.A.S.K Grade: 16

Job Posting Salary: R1,028,791.00

Job Posting End Date: 12 Aug 2025

Purpose of the Job: To manage the provision of coordinated and appropriate medical care for the motor vehicle accident patients/claimants in hospitals.

Key Performance Areas

Policy review and implementation.

Provide input into the enhancement and implementation of the case management policies and strategy and plan to ensure an alignment with short term and long-term objectives
Manage the implementation of the case management strategy approved, including as appropriate any special tasks or projects requested by management

Clinical care management

Manage the clinical status of claimants in accordance with the prescribed requirements throughout the case management process
Manage the provision of clinical assessments to ensure that admissions adhere to approved criteria
Ensure an accurate, appropriate, and complete diagnostic and procedural coding of all claimants’ records
Manage the assessment of medical problems of the injured and the provision of quality of care
Identify training needs of the Senior Officers: Hospital Case Management in line with the scope of work and the changes in the processes.

Manage the provision of patient care

Substantiate claimant hospitalization in terms of treatment, length of stay and level of care
Ensure that a comprehensive assessment for claimants is performed and that a follow-up in accordance with the schedule determined/ agreed is undertaken.
Ensure the monitoring of claimant treatment recovery progress to recommend adjustments where necessary
Ensure that the claimants focused plan of care is coordinated and communicated to ensure attention is being focused on progression towards discharge.
Ensure that the quality of health care provided to claimant is monitored to ensure they are up to acceptable standards.
Manage and ensure that the discharge plan for the claimant is effective and allows for continued treatment after hospital discharge
Ensure that claimants have the necessary utilities and amenities required for complete recovery
Provide alternative treatment options to ensure a cost effective and efficient plan of care
Manage and fast track case management reports and recommendations relating to the issuing of Undertaking Certificate and Interim Undertaking Certificates.
Analyze and approve the recommendations for the transfer of claimants to better facilities of care

Case management and administration

Manage all assigned cases
Manage the development of practice and/or clinical guidelines for cost effective care
Intervene on clinical discussion relating to the care of MVA claimants as per the SLA and MOU
Present cases at case rounds/ conferences to obtain multidisciplinary perspective and recommendations to achieve optimal outcomes
Manage the provision of claimants care plan and compliance reporting
Manage claimants case management plans, authorizations, assessment, and levels of care
Manage the review of medical records to identify specific medical issues
Identify financial and business risks to the Fund and escalate accordingly
Analyze claimants care reports and make recommendation in preparation of the rehabilitation handover post discharge
Manage high cost hospital cases and establish a forum for case managers to present high cost cases

Manage the submission of invoices

Validate and quality assure invoices submitted to ensure that they are aligned to the services and treatments claimed for
Ensure financial and case management documentation supports accurate record-keeping and future requirements
Put measures in place to safeguard against the submission of fraudulent invoices
Manage the compliance of invoiced services from service providers and ensure validity in line with RAF Act and guidelines
Manage timeous payment of healthcare professionals for service rendered

Reporting

Prepare and submit monthly and quarterly performance reports or as and when required to provide progress updates and/or inform management decisions
Develop functional reporting systems for case management, projects or performance reporting
Prepare proposals, briefings, presentations, reports, and other documentation and provide management information both verbally and in report format.

Stakeholder management

Engage in hospital visits where needed to build stakeholder relationships, proactively resolve queries and increase visibility to claimants
Build productive relationship with healthcare professionals to ensure adequate referral rates to achieve budgeted occupancy level
Build professional, long-term relationships with Funders and other stakeholders
Ensure accurate service knowledge and advice and keep stakeholders informed of products and service options
Manage the resolution of stakeholder queries and complaints promptly.

People Management

Ensure the sourcing, development and retention of a high-performance team
Manage the recruitment of the operational workforce in line with employment equity targets
Manage staff in the department to ensure that they achieve their objectives in line with the strategic objectives of the RAF
Manage the implementation of human capital processes and procedures to control/ regulate workplace conflict and/or institute corrective measures and consultation processes to address deviations from standards
Allocate, direct, motivate and evaluate subordinates to help them achieve their individual goals.

Qualifications and Experience

Bachelor’s Degree / Advanced Diploma in a Health sciences or Medical related Degree..
Postgraduate in Health Sciences or Medical related qualification will be an added advantage
Registration with the relevant Health professional body
Relevant 6-8 years’ experience in Nursing or Case Management environment of which 2 years must have been on a management/supervisory level/area of expertise
ICU/Theatre or High cost Case Management experience will be an advantage.

Competencies required.

Behavioral

Resilience
Communication
Working with people
Network and Alliances
Planning, Organizing and Coordinating
Employee engagement
Personal mastery
Judgement and decision making
Ethics and values
Client services orientation

Managerial

Change management
Coaching and mentoring
Conflict management
Critical and innovative thinking
Direction setting
Facilitation and presentation skills
People management
Policy conceptualization and formulation
Risk management
Programme /project management
Service delivery innovation
Stakeholder development and relations
Reporting

Technical

Knowledge of claims management end to end management process and systems
Coding standards and protocols
Core specialities in the case management process
Application of clinical intervention principles
Knowledge and application of dispensing of medicine, surgical material and procedures.
Knowledge of healthcare operations
ICD and CPT coding
Medical case management
Knowledge of Motor Vehicle Accident legislation
Knowledge of Public Finance Management Act

Road Accident Fund Values

Integrity
Compassion
Accountability
Respect
Excellence
Empathy

The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.

Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful

Security Vetting shall be conducted on all prospective employees

It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.

Switchboard Operator

Division: Operations

Reference No: 5858

Location:

East London, Eastern Cape, ZA

Employment Type: Fixed Term Contract

Disability (EE targeted role): No

T.A.S.K Grade: 06

Job Posting Salary: R244,732.00

Job Posting End Date: 12 Aug 2025

Note: This is a 24-month, fixed-term contract position

Purpose of the job: The SWITCHBOARD OPERATOR is responsible to operate a switchboard system to relay incoming, outgoing and inter-office calls. To record messages and to supply information to callers about the organisation.

Key Performance Areas

Telecommunications

Must be able to speak clearly
Excellence in speaking English
Operate switchboard systems

Integrity

Must be honest
Self-control

Customer and personal Services

Must be able to explain what the purpose of the RAF is.
Must be able to advise customers on process and procedures in place.
Must be able to explain the information required to lodge a claim.

Reporting

Must be able to explain what the purpose of the RAF is.
Must be able to advise customers on process and procedures in place.
Must be able to explain the information required to lodge a claim.

Qualifications

NQF 4 (Matric or Grade 12) qualification.

Experience

Relevant 1 years’ experience in a similar environment.

Technical and behavioral competencies required

Planning and Organising.
Supervisory skills.
Analytical thinking.
Teamwork.
Diversity citizenship.
Diversity management
Personal mastery
Emotional wisdom
Ethics and governance
Customer orientation and customer focus

The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.

Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful

Security Vetting shall be conducted on all prospective employees

It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.

Consultant: Funeral Adjudication (X2)

Division: Claims

Reference No: 5847

Location:

East London, Eastern Cape, ZA

Employment Type: Fixed Term Contract

Disability (EE targeted role): No

T.A.S.K Grade: 10

Job Posting Salary: R434,656.00

Job Posting End Date: 12 Aug 2025

Consultant: Funeral Adjudication (X2)

Note: This is a 24-month, fixed-term contract position

Purpose of the job: The Consultant: Funeral Adjudication is responsible for the processing and adjudication of funeral product claim.

Key Performance Areas

Funeral adjudication

Review the claim against the funeral adjudication standards.
Apply funeral benefit adjudication rules to determine quantum.
Generate funeral product offer using relevant offer template.
Obtain approval in line with DOA.
Research, analyse, and review policies and laws relevant to assigned cases.
After approval, communicate the offer to the claimant through offer management.

Quality assurance

Participate in the consultations process on the implementation of claims and related processes.
Ensure that claims and processes are implemented and maintained to the highest standards.
Maintain the implementation an unusual occurrence procedures.
Quality assure the funeral adjudication claims before they can be progressed to the next phase of the claims processing.

Administrative support

Deal with/and respond to correspondence.
Produce documents, briefing papers, reports, and presentations.
Assist with typing and editing briefs, technical papers, letters to various parties, and memos.

Reporting

Track and report against set objectives and targets.
Report on emerging risks.
Provide ad hoc reports on process improvement initiatives.

Stakeholder management

Maintain healthy relationships with all stakeholders.
Follow up and feedback to all stakeholders to keep them updated on the status of a query.
Respond to queries within the predefined turnaround times.

Qualifications

Bachelor’s Degree/Advanced Diploma in a related qualification.

Experience

Relevant 3 years’ experience in a claims adjudication related environment.

Technical and behavioral competencies required

Claims management process/ processes and systems.
Complex problem identification, solving and decision making.
Customer value proposition
Good financial management skills
Strong analytical capabilities
Knowledge of Motor Vehicle Accident legislation
PFMA knowledge
Planning, Organising and Coordinating
Personal Mastery
Judgement and Decision Making
Ethics and Values
Client Service Orientation

The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.

Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful

Security Vetting shall be conducted on all prospective employees

It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.

Consultant: LOE Adjudication (X2)

Division: Claims

Reference No: 5845

Location:

East London, Eastern Cape, ZA

Employment Type: Fixed Term Contract

Disability (EE targeted role): No

T.A.S.K Grade: 10

Job Posting Salary: R434,656.00

Job Posting End Date: 12 Aug 2025

Consultant: Loss Of Earnings Adjudication (X2)

Note: This is a 24-month, fixed-term contract position

Purpose of the job: The Consultant: LOE Adjudication is responsible for the processing of claimant applications with regard to loss of earnings.

Key Performance Areas

Loss of earning adjudication

Confirm and record medical management recommendations.
Review the claim against the loss of earnings adjudication standards.
Check injury documents substantiating an ability to earn an income and make a determination.
Analyze the age, qualification level and skillset of the claimant to determine whether the applicant qualifies for an LOE.
Make a determination on whether the injured is able to earn an income or not as well as whether the injured is major or minor.
Apply applicable case laws and Statutory limit to determine the LOE quantum.
Schedule the injured for medical assessment in line with the findings.
Make recommendations on an appropriate amount of money for payout per case.

Quality assurance

Adjudicate the LOE product claim in line with the approved policy/SOP.
Participate in the consultations process on the implementation of programs and services.
Ensure that programs and services are implemented and maintained to the highest standards.
Implement the development and implementation of unusual occurrence procedures.
Quality assure the loss of earning claims before they can be progressed to the next phase of the claims processing.

Administrative support

Record and document proof of affinity.
Deal with/and respond to correspondence.
Produce documents, briefing papers, reports, and presentations.
Assist with typing and editing briefs, technical papers, letters to various parties, and memos.

Reporting

- Track and report against set objectives and targets.
- Report on emerging risks.
- Provide ad hoc reports on process improvement initiatives.

Stakeholder management

Maintain healthy relationships with all stakeholders.
Follow up and resolve all queries, following up and making recommendations on which corrective actions are appropriate.
Follow up and feedback to all stakeholders to keep them updated on the status of a query.
Respond to queries within the predefined turnaround times.

Qualifications

Bachelor’s Degree/Advanced Diploma in a related qualification.

Experience

Relevant 3 years’ experience in a claims adjudication related environment.

Technical and behavioral competencies required

Claims management process/ processes and systems.
Complex problem identification, solving and decision making.
Customer value proposition
Good financial management skills
Strong analytical capabilities
Knowledge of Motor Vehicle Accident legislation
PFMA knowledge
Planning, Organising and Coordinating
Personal Mastery
Judgement and Decision Making
Ethics and Values
Client Service Orientation

The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.

Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful

Security Vetting shall be conducted on all prospective employees

It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.

Consultant: Verification and Validation (X2)

Division: Claims

Reference No: 5840

Location:

East London, Eastern Cape, ZA

Employment Type: Fixed Term Contract

Disability (EE targeted role): No

T.A.S.K Grade: 10

Job Posting Salary: R434,656.00

Job Posting End Date: 12 Aug 2025

Consultant: Verification and Validation (X2)

Note: This is a 24-month, fixed-term contract position

Purpose of the job: The Consultant: Verification and Validation is responsible for the verification and validation of registered Claims.

Key Performance Areas

Verification and Validation.

Apply sound legal (RAF Act and Regulations to Act, Case Law) knowledge on a daily basis to validate claims.
Search for and apply relevant Case Law during verification and validation.
Determine the need to call in the injured for questioning in line with the RAF act.
Apply RAF procedures to validate the claims.
Assess duplicate claims to address mandates and minimise further processing of duplicate claims.
Examine and apply the prescription of rules at the claim and product level.
Verify data and information with relevant stakeholders.
Assess the validity of death benefits products to determine locus standi.

Quality assurance

Maintain and update necessary reporting standards as per standard operating procedure.
Adequate and sound quality assurance.
Ensure that verification and validation are maintained at the highest standards.
Maintain the implementation of an unusual occurrence procedure.

Administrative support

Document the acknowledge pre assessed claims.
Deal with/and respond to correspondence.
Produce documents, briefing papers, reports, and presentations.
Assist with typing and editing briefs, technical papers, letters to various parties, and memos.

Stakeholder management

Maintain healthy relationships with all stakeholders.
Follow up and feedback to all stakeholders to keep them updated on the status of a query.
Respond to queries within the predefined turnaround times.

Reporting

Track and report against set objectives and targets.
Report on emerging risks.
Provide ad hoc reports on process improvement initiatives.

Qualifications

Bachelor’s Degree/Advanced Diploma in a related qualification.

Experience

Relevant 3 years’ experience in the Claims environment.

Technical and behavioral competencies required.

Ability to differentiate different RAF Products
Knowledge of Motor vehicle Act
Complex problem identification, solving and decision making.
Customer value proposition
Good financial management skills
Strong analytical capabilities
Knowledge of Motor Vehicle Accident legislation
PFMA knowledge
Attention to detail.
Planning, Organising and Coordinating
Personal Mastery
Judgement and Decision Making
Ethics and Values
Client Service Orientation

The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.

Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful

Security Vetting shall be conducted on all prospective employees

It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.

Consultant: Pre-Assessment (X3)

Division: Claims

Reference No: 5842

Location:

East London, Eastern Cape, ZA

Employment Type: Fixed Term Contract

Disability (EE targeted role): No

T.A.S.K Grade: 10

Job Posting Salary: R434,656.00

Job Posting End Date: 12 Aug 2025

Consultant: Pre-Assessment (X3)

Note: This is a 24-month, fixed-term contract position

Purpose of the job: The Consultant: Pre-Assessment is responsible for the pre-assessment of prospective claims applications.

Key Performance Areas

Pre-Assessment of prospective claims
• Record all the submitted documents for prospective claims.
• Determine the benefits and the products submitted based on the submitted documents.
• Assess the submitted documents to determine compliance as per defined processes and rules.
• Apply compliance and/ lodgment rules in pre-accessing the prospective claim.
• Identify duplicate claims and linked claims.
• Examine the prescription of lodgment and apply prescription rules.
• Verify mortality with Home Affairs
• Communicate the assessment outcomes to the prospective claimants.

Quality assurance
• Ensure that pre-assessment processes are implemented and maintained at the highest standards.
• Maintain the implementation an unusual occurrence procedures.

Administrative support
• Document the acknowledged claims.
• Deal with/and respond to correspondence.
• Produce documents, briefing papers, reports, and presentations.
• Assist with typing and editing briefs, technical papers, letters to various parties, and memos.

Reporting
• Track and report against set objectives and targets.
• Report on emerging risks.
• Provide ad hoc reports on process improvement initiatives.

Stakeholder management
• Maintain healthy relationships with all stakeholders.
• Follow up and feedback to all stakeholders to keep them updated on the status of a query.
• Respond to queries within the predefined turnaround times.

Qualifications
• Bachelor’s Degree/Advanced Diploma in a related qualification.

Experience
• Relevant 3 years’ experience in the Claims environment.

Technical and behavioral competencies required
• Ability to differentiate different RAF Products
• Knowledge of Motor vehicle Act
• Complex problem identification, solving and decision making.
• Customer value proposition
• Good financial management skills
• Strong analytical capabilities
• Knowledge of Motor Vehicle Accident legislation
• PFMA knowledge
• Attention to detail.
• Planning, Organising and Coordinating
• Personal Mastery
• Judgement and Decision Making
• Ethics and Values
• Client Service Orientation

The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.

Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful

Security Vetting shall be conducted on all prospective employees

It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.

Officer Legal Cost Payment (x3)

Division: Operations

Reference No: 5864

Location:

East London, Eastern Cape, ZA

Employment Type: Fixed Term Contract

Disability (EE targeted role): No

T.A.S.K Grade: 10

Job Posting Salary: R434,656.00

Job Posting End Date: 1 Aug 2025

Officer: Legal Cost Payment (X3)

Note: This is a 24-month, fixed-term contract position

Purpose of the job: The OFFICER: LEGAL COST PAYMENT is responsible for the effective and efficient settlement of legal costs.

Key Performance Areas

Settlement and payments of Legal costs

Acknowledge receipt of hard copy files from Legal Cost Assistant
Prioritise files on the basis of taxation and fee analysis
Evaluate bills of costs settled or taxed
Assess bills of costs not set down for taxation
Assess bills of costs set down for taxation
Assess bills of costs for block settlements
Mark bills and make settlement offers
Attend taxation at court
Process bills for payment on acceptance of offer or consider counter proposal if offer is rejected
Prepare for and attend court for taxation
Instruct Pane Attorney or Cost Consultant in consultation with supervisor to attend taxation
Approve bills in terms of delegation of authority
Attend to queries from both internal and external stakeholders
Review matters as taxed /settled and attend to such review and attend court appeal
Provide advice to claims sections, attorneys and costs consultants
Approve legal cost payments in terms of delegation of authority
Maintain accurate record of activities for submission to supervisor
Writs:

– Assess the file and check the validity of the writ

– Collate all the required documents

– Calculate interest amount

– Check if the correct sheriff is being paid

– Total amount due is payable

– Confirm it is not a duplicate payment

– Assess the writ causes

– Advise the management on the exact cause

– Recover the extra costs where applicable.

Qualifications

NQF 7 (bachelor’s degree/Advanced Diploma) in Law or a related qualification to discipline.

Experience

Relevant 3 years’ experience in a claims environment.

Technical and behavioral competencies required

Good understanding and a sound and practical knowledge of RAF policies, procedures and practices
Knowledge of MVA processes and procedures
Computer literacy
Teamwork
Personal Mastery
Emotional wisdom
Ethics and governance
Customer orientation and customer focus

The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.

Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful

Security Vetting shall be conducted on all prospective employees

It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.

Consultant: Loss Of Support Adjudication (X2)

Division: Claims

Reference No: 5849

Location:

East London, Eastern Cape, ZA

Employment Type: Fixed Term Contract

Disability (EE targeted role): No

T.A.S.K Grade: 10

Job Posting Salary: R434,656.00

Job Posting End Date: 12 Aug 2025

Consultant: Loss of Support Adjudication (X2)

Note: This is a 24-month, fixed-term contract position

Purpose of the job: The Consultant: Loss of Support Adjudication is responsible for the processing of claimant applications with regards to loss of support adjudication.

Key Performance Areas

Loss of support adjudication

Review the claim against the loss of support adjudication standards.
Assess loss of support supporting documents and data to determine the deceased duty to support (confirming affinity).
Determine deceased ability to support the defendants by assessing income supporting data/documents in line with the approved quantum.
Apply applicable case laws and Statutory limit to determine the LOE quantum.
Based on the findings, make a determination to reject or approve.
Assess actuarial reports and make a determination to whether to instruct internal actuarial team to make actuarial calculation or not.
Make an offer and submit to offer management for further communication with the claimant.

Quality assurance

Research, analyse, and review policies and laws relevant to assigned cases.
Participate in the consultations process on the implementation of claims and related processes.
- Ensure that LOS Adjudication and processes are implemented and maintained at the highest standards.
- Maintain the implementation an unusual occurrence procedures.

Administrative support

Deal with/and respond to correspondence.
Produce documents, briefing papers, reports, and presentations.
Assist with typing and editing briefs, technical papers, letters to various parties, and memos.

Reporting

Track and report against set objectives and targets.
Report on emerging risks.
Provide ad hoc reports on process improvement initiatives.

Stakeholder management

Maintain healthy relationships with all stakeholders.
Follow up and resolve all queries, following up and making recommendations on which corrective actions are appropriate.
Follow up and feedback to all stakeholders to keep them updated on the status of a query.
Respond to queries within the predefined turnaround times.

Qualifications

Bachelor’s Degree/Advanced Diploma in a related qualification to discipline.

Experience

Relevant 3 years’ experience in a claims adjudication related environment.

Technical and behavioral competencies required

Claims management process/ processes and systems.
Complex problem identification, solving and decision making.
Customer value proposition
Good financial management skills
Strong analytical capabilities
Knowledge of Motor Vehicle Accident legislation
PFMA knowledge
Planning, Organising and Coordinating
Personal Mastery
Judgement and Decision Making
Ethics and Values
Client Service Orientation

The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.

Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful

Security Vetting shall be conducted on all prospective employees

It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.

Consultant: Merits (X4)

Division: Claims

Reference No: 5851

Location:

East London, Eastern Cape, ZA

Employment Type: Fixed Term Contract

Disability (EE targeted role): No

T.A.S.K Grade: 10

Job Posting Salary: R434,656.00

Job Posting End Date: 12 Aug 2025

Note: This is a 24-month, fixed-term contract position

Purpose of the job: The Consultant: Merits is responsible for the assessment of merits to determine RAF liability as well as obtain information from various stakeholders in order to assess the merits for claims.

Key Performance Areas

Merits management

Compare the data on the accident information Centre against the claim to determine RAF liability.
Categorize merits assessment using RAF defined merits classification (driver/non driver).
Thoroughly investigate the merits of a claim/assessment of the merits file.
Apply merits scenarios and rules to determine merits outcomes.
Complete all necessary checklists and apply application categorization rules.
Determine the need for a referral to claims investigation unit for further investigation and analyze the outcomes
Record merits outcome and generate the offer.
Submit the offer-to-offer management for further communication to the claimant.

Quality assurance

Quality assures the outcomes of liability determination and captures the reasons for disagreement.
Ensure that merits processes are implemented and maintained to the highest standards.
Maintain the implementation of an unusual occurrence procedure.

Administrative support

Verify registered merits information against Accident data Centre.
Deal with/and respond to correspondence.
Produce documents, briefing papers, reports, and presentations.
Assist with typing and editing briefs, technical papers, letters to various parties, and memos.

Reporting

Track and report against set objectives and targets.
Report on emerging risks.
Provide ad hoc reports on process improvement initiatives.

Stakeholder management

Maintain healthy relationships with all stakeholders.
Follow up and resolve all queries, following up and making recommendations on which corrective actions are appropriate.
Follow up and feedback to all stakeholders to keep them updated on the status of a query.

Qualifications

Bachelor’s Degree/ Advanced Diploma in a Health Sciences or Law related qualification.

Experience

Relevant 3 years’ experience in an insurance/ investigations/ claims related environment.

Technical and behavioral competencies required

Understanding of post claim management and settlement.

Medical bill reviewing.
Medical case management.
Complex problem identification, solving and decision making.
Customer value proposition.
Good financial management skills.
Strong Analytical capabilities.
Knowledge of Motor Vehicle Accident legislation.
PFMA knowledge.
Knowledge of budgeting, sales, business development, and strategic planning.
Planning, Organizing and Coordinating
Personal Mastery
Judgement and Decision Making
Ethics and Values
Client Service Orientation

The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.

Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful

Security Vetting shall be conducted on all prospective employees

It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.

Officer: Finance

Division: 0300

Reference No: 5873

Location:

East London, Eastern Cape, ZA

Employment Type: Fixed Term Contract

Disability (EE targeted role): No

T.A.S.K Grade: 10

Job Posting Salary: R434,656.00

Job Posting End Date: 12 Aug 2025

Note: This is a 24-month, fixed-term contract position based in EAST LONDON

Purpose of the job: The OFFICER: REGIONAL FINANCE is responsible to provide regional support by administering claims payments and ensuring an effective system of claims payments function through continuous improvement and resolution of stakeholder queries.

Key Performance Areas

Management of claims payment process.

Verify and approve payments in line with DOA by confirming the accuracy, validity, completeness and existence of a payment by inspecting supporting documentation to confirm the following:

Payee to the trigger and supporting documents (per above)
Banking details for both the trigger document and any supporting documents
Amounts through verification of supporting documents
Payment is not a duplicate by ensuring the financial enquiry reports are attached to the EA as supporting documents of payment
Elimination of duplicate payments through implementation of effective internal controls
Attend to and resolve queries timeously
Maintain and develop good relations with claimants, attorneys, firms and colleagues

Financial Management

implementation of and adherence to financial management principles to ensure valid, accurate and complete processing of Claims payments
Appropriate implementation of and adherence to applicable Policies and procedures
Interrogate supporting payment documents for accuracy, validity and completeness
Continuous improvement in internal controls in relation to claims Payment Approval process
Check completeness and accuracy of batch reports

Reporting

Contribute to Weekly reporting on Flash Stats
Daily reporting on queries that could not be resolved
Daily reporting of non-compliance
Daily reporting on stakeholder queries
Attend and contribute to Monthly staff meetings in the regions
Produce monthly reports for claims management

Monitoring and Evaluation.

Adhere to the effectiveness in terms of service delivery of claims payment function
Report on non-compliance with the RAF claims payments, processes and procedures
Deal with queries and ensure that they are resolved timeously

General Administration

Identify training and development needs for self
Compliance with company policies and procedures
Assist in inducting new employees into the division
Ensure that all administrative functions related to the role is executed

Qualifications

NQF 7 (bachelor’s degree or Advanced Diploma) in Commerce/Financial Accounting/Accounting related qualification

Experience

Relevant 3 years’ experience in a financial environment

Technical and behavioral competencies required

Knowledge of financial software Packages and SAP
Ms Office package
Knowledge of cash and bank management
Knowledge of PFMA and accounting principles
Knowledge of public sector finance
Knowledge of corporate governance
Strong analytical capabilities
Speed and accuracy
Personal mastery
Emotional wisdom
Ethics and governance
Customer orientation and customer focus

The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.

Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful

Security Vetting shall be conducted on all prospective employees

It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.

Officer Legal Cost Validation (x2)

Division: Operations

Reference No: 5863

Location:

East London, Eastern Cape, ZA

Employment Type: Fixed Term Contract

Disability (EE targeted role): No

T.A.S.K Grade: 10

Job Posting Salary: R434,656.00

Job Posting End Date: 1 Aug 2025

Officer: Legal Costs Validation (X2)

Note: This is a 24-month, fixed-term contract position

Purpose of the job: The purpose of the OFFICER: LEGAL COSTS VALIDATION is to validate and assess legal cost bills.

Key Performance Areas

Perform assessment of bills

Screening and checking compliance with the RAF Act, Rules of Court, SLA and Applicable RAF Tariffs.
Evaluation of bills of cost that are settled and or taxed.
Assessment of Bills of Cost set down for taxation and those that are not set down.
Assessment of Bills of Cost for block settlements.
Prepare and make cost contributions and settle Bills of Cost.
Evaluate assessor invoices and accounts in terms of the SLA and applicable tariff.
Conduct research on case law and legal principles to keep abreast of developments.
Preparation of executive summaries for legal costs as per threshold.

Assessment of Service Provider’s Bills and Invoices (Panel Attorneys)

Evaluate and tax Advocate’s accounts in terms of SLA and applicable tariff.
Evaluate Panel Attorney’s files in terms of RAF tariff.
Evaluate assessor invoices and accounts in terms of the SLA and applicable tariff.
Assessment of disbursement of Experts Accounts.
Referral of SLA breaches to panel management.
Attend to block bookings.

Attend to Taxation of Bills of Cost

Prepare and make offers and settle Bills of Cost
Attendance at Magistrate’s Court and Regional Court for taxations.
Attendance at High Courts for taxations.
Appearance before the taxing Master to argue complex legal principles governing taxations of legal costs.

Attend Reviews of Bills of Cost

Appearance before the taxing Master and the Magistrate to argue complex legal principles governing taxations of legal costs.
Prepare review documents for review proceedings in court
Serve review documents to opposing parties citing the basis of review.
Attend court and appear to argue the basis of review in front of Magistrate or Judge.

Attend to Litigation relating to costs.

Negotiate reasonable settlements of costs.
Request cost payment
Recover extra costs where applicable and advise Management accordingly.
Instruct panel attorneys to oppose and settle costs and costs applications.
Provide advice to Legal department in respect of Litigation processes received.
Updating the status of claims view note.
Perform verification to ensure that the right payment is made to the correct Attorney.

Authorization of Bills of Cost for payment

Attend to Fee analysis.
Perform duplicate checks.
Evaluation of bills of cost that is settled and or taxed.
Process Bills of Cost that are settled and or taxed.
Approve Bills of Cost that are settled and or taxed in terms of delegation of authority policy.
Request payment on the system.
Prepare the source documents to be forwarded to Finance department for checking and payment.
Keep daily statistics of activities and trends on work allocated and work to be assessed.
Submit daily and monthly statistics as required by Management.
Keep record of statistics for performance management and review.
Attend queries from stakeholders pertaining to Bills of cost settled and outstanding payments of accounts.
Referral of writs reports to quality assurance.
Prepare batch report for payment department.

Play advisory role and function to Claims Departments, Attorneys and Cost Consultants.

Prepare and render advice to claims sections, attorneys and cost consultants
Instruct Panel Attorneys to attend taxations on behalf of RAF in respect of courts not falling within the proximity of offices of RAF.
Conduct research on Case Law and legal principles to keep abreast of developments.

Quality assurance on writs reporting.

Investigation, reconciliation of Writs and reporting.

Qualifications

NQF 7 (bachelor’s degree or Advanced Diploma) in Law or related qualification.
Admission as an Attorney would be advantageous.

Experience

Relevant 3 years’ experience in Claims or Legal Costs environment.

Technical and behavioral competencies required

Communication Skills (Written and Verbal).
Report-writing skills.
Computer Literacy.
Decision making skills.
Negotiation skills.
Planning and organizing skills.
Analytical thinking.
Problem solving skills.
Administration skills.
Team player with tenacity to work independently.
In-depth knowledge and thorough understanding of RAF Act.
Attention to detail and ability to work under extreme pressure.
Personal mastery
Emotional wisdom
Ethics and governance
Customer orientation and customer focus

The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.

Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful

Security Vetting shall be conducted on all prospective employees

It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.

Click here to apply

We wish you all the best with your applications

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