SEACOM Jobs

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Business Analyst

JOB DESCRIPTION

The successful candidate will report to the Chief of Operations, and will be responsible for, inter alia, the following:

Key Performance Area: Business Information Systems Implementation

Core Tasks:

• Operates as a Business Analyst as defined within an Agile project methodology environment.
• Defines and documents customer business functions, processes & journeys.
• Consults with functional unit management and personnel to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access.
• Acts as a liaison between departmental end-users, the software engineering team, and external consultants in the analysis, design, configuration, testing and maintenance of business support systems to ensure optimal operational performance.
• Analyzes the feasibility of, and develops requirements for new systems and enhancements to existing systems; ensures the system design fits the needs of the users.
• Tracks and fully documents changes for functional and business specifications; writes detailed universally understood procedures for permanent records and for use in training.
• Identifies opportunities for improving business processes through information systems and/or non-system driver changes; assists in the preparation of proposals to develop new systems and/or operational changes

Key Performance Area: Management

Core Tasks:

• Proactively creates and establishes regular meetings with key stakeholders.
• Plans, manages, and delivers features within projects with allocated resources, often negotiating with others.
• Recognizes cross-functional team requirements and ensures and solicits input as required.
• Liaise with the PMO to ensure alignment of business analysis activities with project governance standards, timelines, and strategic goals.
• Support project delivery by gathering, analyzing, and documenting business requirements in collaboration with stakeholders, product owners, and project managers.
• Translate business needs into clear, actionable documentation (e.g., business cases, user stories, process flows, and functional specs).
• Report directly to the PMO, providing regular updates on analysis progress, risk factors, and requirement clarity across active projects.
• Identify gaps and inefficiencies in current processes, systems, and tools, and provide structured feedback and improvement suggestions to the PMO.
• Contribute to PMO reporting, ensuring key insights, trends, and risks from a business analysis perspective are accurately captured in project dashboards and status updates.
• Facilitate stakeholder engagement, ensuring business and technical stakeholders are aligned throughout the project lifecycle.
• Evaluate project outcomes against initial requirements and KPIs, providing the PMO with post-implementation insights to inform continuous improvement.
• Promote best practices in business analysis across the organization in collaboration with the PMO to enhance delivery consistency and quality

EDUCATION:

• Minimum B.Com, Computer Science or Engineering Degree.
• At least 5 years’ business analyst work experience with a top-tier consulting firm, telecommunications company or financial institution would be beneficial.

SKILLS, KNOWLEDGE & EXPERIENCE:

• Understanding of systems engineering concepts, having worked on many systems implementation.
• Experience with business process mapping, both in facilitating workshops/meetings with relevant people and drafting of as-is and to-be processes.
• Experience in business re-engineering projects would be beneficial.
• Identifying areas and opportunities for improvement, quantifying these and handing these over for development.
• Experience in facilitating business requirement definition meetings and workshops, then drafting and finalizing a Business Requirements Specification document.
• Drawing up User Stories per the Agile methodology, logging these on the relevant software tool and prioritizing these for development. 
• Conducting User Acceptance Testing with business resources.
• Working experience with modeling techniques, tools and methods.
• Written and verbal communication, including technical writing skills
• Willingness to look beyond job description and apply effective problem solving skills to deal with challenges that arise.
• Experience with digitization projects in the telecommunications, financial or medical industries

​REQUIRED KEY COMPETENCIES/ATTRIBUTES:

Behavioral Attributes:

• Independent minded
• Self-motivated
• Entrepreneurial
• Innovative
• Takes initiative
• Organized

Accountable for Results:

• Realizes a sense of urgency around business imperatives. Business acumen. Sets aggressive, well-defined goals to meet business challenges and ensuring performance against those goals.

Communicates Effectively

• Speaks, listens and responds in ways that support both relationships and results.

Collaboration and Teamwork:

• Takes the initiative to work with others to achieve business goals

Professional Competencies:

• Process mapping
• Digital Process Mapping
• Journey Mapping
• Basic IP MPLS knowledge
• Business Requirement Specification  (BRS) Documentation
• Agile, SCRUM
• TM Forum
• Master Data Management (MDM)
• Digital Document Generation
• Project Management

Technologies:

• One or more of the following:
• Visio or other such process tools

Business Unit (BU) Marketing Manager for Digital Infrastructure

JOB DESCRIPTION

The successful candidate will report to the Group Chief Brand & Marketing Officer, and will be responsible for, inter alia, the following:

Key Performance Area: Marketing Strategic Planning

Core Tasks:

• Develop and own the BU’s strategic marketing plan aligned to the 5-year growth roadmap.
• Translate BU product and sales objectives into focused marketing strategies and KPIs.
• Build a strong understanding of target markets, customer segments, and competitive positioning.

Key Performance Area: Campaign Management

Core Tasks:

• Lead the design and execution of multi-channel campaigns that generate qualified leads and build pipeline.
• Drive product and solution awareness through content development, digital marketing, events, and thought leadership.
• Monitor and optimise campaign performance based on analytics and market feedback.

Key Performance Area: Sales Collaboration

Core Tasks:

• Work in close partnership with Sales to support account-based marketing initiatives and client engagement strategies.
• Ensure consistent alignment between marketing plans and sales priorities to maximise commercial impact.

Key Performance Area: Team Leadership

Core Tasks:

• Lead and inspire a high-performing marketing team, fostering a culture of excellence, innovation, and accountability.
• Provide coaching, performance management, and professional development opportunities to team members.

Key Performance Area: Innovation and Continuous Improvement

Core Tasks:

• Bring fresh ideas, marketing technologies, and best practices to enhance campaign effectiveness and customer experience.
• Constantly explore new ways to improve marketing ROI and competitive differentiation.

EDUCATION:

• A Postgraduate degree in Marketing, Business, Communications, or related field. A Master’s degree is advantageous.

SKILLS, KNOWLEDGE & EXPERIENCE:

• 8–10 years of experience in B2B marketing, with at least 5 years in an ICT industry sector or systems integrator environment.
• Proven experience in developing and executing marketing strategies that drive sales and revenue growth.
• Strong knowledge of solutions marketing, sales segment marketing, and lead generation campaigns.
• Experience working in matrixed environments with cross-functional teams.
• Demonstrated leadership capabilities, including leading teams and managing performance.

​REQUIRED KEY COMPETENCIES/ATTRIBUTES:

• Strategic thinking and commercial acumen
• Strong communication and storytelling ability
• Campaign design and execution
• Team leadership and people development
• Project and stakeholder management
• Familiarity with marketing automation and CRM platforms
• Passion for innovation and continuous improvement

Partner Specialist

JOB DESCRIPTION

The successful candidate will report to the MD: Digital Infrastructure South Africa , and will be responsible for, inter alia, the following:

Key Responsibility:

• Develop and execute sales strategies to achieve revenue and market share targets within the ISP and enterprise customer segments.
• Identify and pursue new business opportunities for dark fibre, open access networks, and metro fibre solutions.
• Build and maintain strong relationships with key stakeholders, including ISPs, carriers, and enterprise customers.
• Prepare and present compelling business cases to customers, demonstrating the value proposition of the company’s solutions.
• Collaborate with technical teams to design customized solutions for customers.
• Maintain a deep understanding of market trends, competitor activities, and industry advancements in fibre and network technologies.
• Negotiate contracts and manage the sales process from lead generation to deal closure.
• Provide input into product development based on customer feedback and market needs.

EDUCATION:

• Bachelor’s degree in business, telecommunications, or a related field is advantageous.

SKILLS, KNOWLEDGE & EXPERIENCE:

• Minimum of 5 years of sales experience in the telecommunications industry, preferably with a focus on fibre and network solutions.
• Strong knowledge of dark fibre, leasing solutions, open access networks, metro fibre to the building, and structured cabling.
• Demonstrated ability to develop and present business cases.
• Entrepreneurial mindset with a proven ability to identify and capitalize on new business opportunities.
• Strong understanding of telecommunications networks and infrastructure.
• Excellent communication, negotiation, and presentation skills.

​REQUIRED KEY COMPETENCIES/ATTRIBUTES:

• Results-driven with a strong customer orientation.
• Ability to work independently and collaboratively within a team.
• Problem-solving and strategic thinking capabilities.
• Strong networking and relationship-building skills.

Key Account Manager

JOB DESCRIPTION

The successful candidate will report to the Country MD Uganda, and will be responsible for, inter alia, the following:

Key Responsibility: Focused Customer Engagement Management and Management of Account Plans and ownership of Key Customer Relationships on behalf of SEACOM

Core Tasks:

• Responsible and accountable for building and managing key customer relationships to secure SEACOM’s existing and future sales revenue with specific clients
• Gain a thorough understanding of the customers’ environments and associated needs
• Responsible for relationship strategy and coordination of SEACOM contacts with the client in alignment with the client relationship strategies
• Identify key decision makers at the highest levels of the client organization (owners, board, CXO) and manage the involvement of SEACOM management in dealing with those
• Apply Solution Selling Tools (e.g. Account Development Plans, Opportunity Maps etc.) for engagements with Large Enterprise customers to ensure that all key relationships with key decision makers have been properly mapped and properly engaged to support the buying process.
• Oversee the delivery of products/services sold to customers in co-ordination with the Service Delivery Team
• Engage management team to sponsor and be aligned with the account plans
• Engage and support the marketing team in executing targeted marketing activities to generate new leads 

Key Responsibility: Sales Pipeline Management using the SEACOM Sales Process

Core Tasks:

• Responsible for loading all customer leads and opportunities on to Salesforce.com
• Working with other functional teams as per the Sales process to progress all qualified leads until deal closure
• Ensuring timely and accurate entry of all information relating to customer leads, opportunities, contacts etc. in Salesforce.com (including accurate sales forecasts).
• Effectively manage the sales funnel to ensure that you close at least 80% of your committed monthly sales deals.
• Ensure at least 3 X Cover on the Sales Pipeline on a quarterly basis including at least 4 Major deals (>MRC $3k) per quarter.

Key Responsibility: Sales Activities to grow the Sales Pipeline

Core Tasks:

• Attend at least 15-20 Customer or Partner meetings weekly.
• Attend all team sales meetings including the daily funnel update meetings.
• Ensure timely engagement of all stakeholders (e.g. Pre-Sales, Product etc.) to ensure all customer submissions are accurate and executable.
• Provide accurate and up-to-date weekly/monthly /quarterly forecast of the closed sales.

Key Responsibility: Generate Sales Revenue (Net Cash Flow) for SEACOM against agreed targets

Core Tasks:

• To meet the agreed Sales target on a monthly basis as outlined in the Sales Incentive Plan (SIP).
• Responsible and accountable for deals, sales revenue and profitability (net cash flow) and for achieving all performance targets
• Generate sales opportunities within defined Key Customers/Territories
• Assist with the management of customer payments (Debtors days) as required. 

EDUCATION:

• (Preferable) Degree/Diploma in Marketing or Business Management or equivalent from recognized Tertiary institution

SKILLS, KNOWLEDGE & EXPERIENCE:

• Diploma in Business Administration
• Sales Methodology (MH, LAMP etc.)
• Value Based & Solution Selling
• Complex “Deal Negotiation” Skills
• Strategic Thinking
• 5+ years’ experience in Sales at a senior level
• Ability to market and sell the SEACOM product/service portfolio
• In-depth understanding of the current market trends and competitors in the market and associated segment
• Key Account Management
• Good understanding of Sub-marine, Terrestrial & Satellite Telecommunications market & technology
• Ability to lead complex negotiations
• Ability to draft business cases for deals – commercial & technical solution
• Basic Financial Accounting (CAPEX, OPEX, TCO, NPV etc.)

​REQUIRED KEY COMPETENCIES/ATTRIBUTES:

• Professional Expertise
• Information Sharing
• Effective Interpersonal and Communication Skills
• Customer & Partner Focus
• Influences and Energizes others
• Accountable for Results
• Cross Cultural Competence
• Collaboration and Teamwork
• Positive attitude
• Time and Priority management
• Task driven activity and time management
• Planning and execution
• Problem solving

Senior Product Manager

JOB DESCRIPTION

The successful candidate will report to the Head of Product, and will be responsible for, inter alia, the following:

Product & Technical Knowledge

Deep understanding of:

• VoIP/SIP technologies, TDM/IP voice networks
• Unified Communications platforms (e.g., Microsoft Teams, Zoom, Cisco Webex, RingCentral)
• SBCs (Session Border Controllers), call routing, and number porting processes
• APIs, integration standards, and UC security fundamentals
• Ability to work with engineering teams to define product architecture and roadmaps.

Commercial Acumen

• Strong financial and business case modeling skills.
• Ability to define pricing strategies, cost structures, and go-to-market plans.
• Experience with product lifecycle management from concept to sunset.
• Understanding of customer segmentation and verticalized solutions
• (e.g., for call centers, remote workforces, regulated industries).

Strategic & Analytical Thinking

• Track record of market research, competitive analysis, and product positioning.
• Ability to define KPIs, monitor performance, and drive continuous improvement.
• Comfortable presenting to executives and cross-functional stakeholders.

Communication & Collaboration

• Strong interpersonal and communication skills to coordinate across Product, Sales, Marketing, Engineering, and Support.
• Ability to train internal teams and support pre-sales engagements.
• Experience in stakeholder management and vendor negotiation.

Project Management

• Experience in Agile/Scrum or other product development methodologies.
• Strong planning and execution skills; ability to manage multiple initiatives simultaneously.

Regulatory & Compliance Awareness

• Understanding of telecom regulatory frameworks in applicable regions (e.g., number licensing, lawful intercept).
• Knowledge of data privacy and voice communication security requirements

Generally do all such things which, although not specifically referred to herein, are necessary and/or required for the due, proper and efficient rendering of the services for the purposes contemplated by this role

EDUCATION:

• Bachelor’s degree in Business, Telecommunications, Computer Science, Engineering, or related field

SKILLS, KNOWLEDGE & EXPERIENCE:

• 7–10 years of experience in Product Management within telecommunications or ICT.
• Proven experience managing voice and unified communications products (e.g., SIP trunking, hosted PBX, Microsoft Teams Direct Routing, Zoom/UCaaS solutions).
• Experience in launching and scaling B2B communication services.
• Experience working with third-party vendors and technology partners

​REQUIRED KEY COMPETENCIES/ATTRIBUTES:

• Excellent knowledge of the telecoms industry in Africa
• Extensive Enterprise portfolio experience covering connectivity, cloud, security, voice and other VAS services
• Extensive knowledge of the Telecoms Market and Products
• Ability to identify opportunities, interpret market structures, and to synthesize information into a meaningful customer value propositions
• Commercially driven
• Execution focused
• Highly developed communication Skills
• Ability to effect and drive change initiatives
• Ability to train, develop and inspire people and teams
• Pro-active and takes initiative
• Attains results
• Achievement and customer oriented
• Ability to work Independently when required
• Innovative and driven
• Ability to effectively collaborate and team with others.

Personal Assistant to the Executives

JOB DESCRIPTION

The successful candidate will report to the Executive PA, and will be responsible for, inter alia, the following:

Key Performance Area: Provision of professional, effective and efficient support to the Executive team.

Core Tasks include, inter alia

• Manage and organise the Executive(s) office for efficiency and effectiveness, including the flow of information including email, telephone and mail.
• Arrange extensive and regular international travel and accommodation for all executive team members as required.
• Manage expense claims for the Executive(s) as required and ensure that such are accurately and timeously submitted for approval and re-imbursement.
• Control, coordinate and manage the Executive(s) schedules.
• Co-ordinate Board, management and other senior meetings and functions.
• Establishing effective filing systems and efficient filing of documentation as required.
• Communicate with various parties within and outside the company to facilitate meetings, report input, follow-up on delegated activities as a representative of the Executive Management Team.
• Provide any other support to the Executive Management Team members as required.

Key Performance Area: Effective and successful organising and management of all SEACOM Group Board Meetings.

Core Tasks include, inter alia:

• Assist the Executive Board and Head of Legal with calendar planning.
• Select, compare and budget for all Board Meeting locations and venues based on requirements set out by Executive Team and the Chairman of the Board.
• Develop and maintain relationships with the organisers at the commonly used hotels and venues, working towards a corporate rate whereby they are familiar with the requirements.
• Work with SEACOM’s travel agent and Board PA’s to ensure all flights, visas and passport documentation are obtained for the entire board.
• Work with the chosen hotel to arrange all airport transfers and transportation, accommodation preference and conference requirements.
• Book Board dinners and additional meetings that may be required.
• Be on standby for any and all administration requirements that the Board Members may require.
• Preparing and transporting Board gifts and local items (where necessary); and
• Full event management from initial quotation to final invoicing and payment post event.

EDUCATION:

• Grade 12 certificate
• Administration qualification would be advantageous

SKILLS, KNOWLEDGE & EXPERIENCE:

• 5 years of experience as a personal assistant
• Strong organisational skills with experience in office and business administration across a number of locations;
• Previous relevant experience
• Mature sensible individual with proven ability to self-manage in a team environment where the Executives travel extensively
• Experience in travel management
• Experience in managing administration functions.
• Excellent knowledge of and expertise in MS Word, Excel and PowerPoint
• Excellent oral and written communications skills in English

REQUIRED KEY COMPETENCIES/ATTRIBUTES:

• Strong organisational skills with experience in office and business administration across a number of locations;
• Previous relevant experience
• Mature sensible individual with proven ability to self-manage in a team environment where the Executives travel extensively
• Experience in travel management
• Experience in managing administration functions.
• Excellent knowledge of and expertise in MS Word, Excel and PowerPoint
• Excellent oral and written communications skills in English
• Strong organisational skills with experience in office and business administration across a number of locations;
• Previous relevant experience
• Mature sensible individual with proven ability to self-manage in a team environment where the Executives travel extensively
• Experience in travel management
• Experience in managing administration functions
• Excellent knowledge of and expertise in MS Word, Excel and PowerPoint
• Excellent oral and written communications skills in English

Head of Product and Solutions

JOB DESCRIPTION

The successful candidate will report to the Managing Director: Digital Services, and will be responsible for, inter alia, the following:

Product Development and Planning

• Assist in development of the Five-Year plan of Revenue, revenue driven OPEX and CAPEX
• Develop and manage a product roadmap:
  • Develop and manage a pipeline of Product Initiatives for new products, product enhancements, or cost reduction. This includes the development of business cases with stakeholders that leads to a decision.
  • Manage the implementation of Product Initiatives including managing dependencies and managing stakeholders to RFS
  • Launch Product Initiatives with pricing readiness, margin analysis, approved T&C’s, training of sales, readiness of support functions, sales collateral, sales incentives, and sales target.

Product Management

• Review and assess product performance:
  • Market: Through analysis of individual territories, define targeted segments and related tactics, which include a differentiated value proposition matched to a suitable product.
  • Product Features: Advising on relevant feature enhancements
  • Pricing: Establishing SEACOM price points and tracking movement in the market
  • Costing: Managing costing structures
  • Margin: Responsible entirely for product margins. Tracking and reporting of the margin on products, and the overall success based budget.
• Enable the sales team through:
  • Providing the necessary tools including the pricing tool, marketing collateral and proposal templates
  • Providing market insight. Specific guidance on what to sell to whom and why
  • Providing competitive insight and response tactics
  • Training on the product portfolio, pricing and tools available to sales
  • Developing campaigns through collaboration with marketing to generate sales leads
• Enable the various SEACOM functions to support the products:
  • Provide products & services descriptions ad sales contract documentation
  • Providing the necessary tools including the pricing tool, marketing collateral and proposal templates
  • Enable the various SEACOM functions to support the products:
• Assist management to make decisions on non-standard bids though the production of business cases

Pre-sales and Solutioning

• Increased Sales Conversion Rate
  • Support sales teams in closing deals through tailored technical solutions.
  • Deliver compelling demos, proof-of-concepts (POCs), and proposals.
  • Help qualify opportunities for fit and viability early in the sales cycle.
• High-Quality, Customer-Centric Solutions
  • Design scalable, cost-effective, and technically sound solutions aligned with client needs.
  • Ensure compliance with customer requirements, budget, and timelines.
  • Bridge customer pain points with ICT capabilities (cloud, network, cybersecurity, etc.).
• Accurate Solution Costing and Risk Mitigation
  • Provide reliable cost estimates and risk assessments.
  • Work closely with finance, procurement, and delivery to ensure margin protection.
  • Highlight and manage solution delivery risks during the pre-sales process.
• Reduced Time-to-Proposal
  • Streamline the proposal development process and standardize solution frameworks.
  • Ensure timely submission of high-quality proposals, RFP/RFI responses, and technical designs.
• Innovation and Continuous Improvement
  • Identify and suggest new solution offerings based on market and customer trends.
  • Incorporate emerging technologies (e.g., AI, SD-WAN, SASE, IoT) into solution design.
  • Continuously refine and evolve pre-sales processes and toolsets.
• Pipeline Growth and Technical Strategy Support
  • Contribute to shaping the ICT portfolio and go-to-market strategies.
  • Identify upsell and cross-sell opportunities through deep customer understanding.

Strategic Initiatives  

• Increased Sales Conversion Rat
• Identify and drive projects that lead to market growth
• Identify and drive projects that reduce cost of products
• Architect and build solutions for our existing and prospective Client base

Generally do all such things which, although not specifically referred to herein, are necessary and/or required for the due, proper and efficient rendering of the services for the purposes contemplated by this role

EDUCATION:

• Bachelor’s degree in Business, Telecommunications, Computer Science, Engineering, or related field
• An advanced Management degree preferred
• 5+ years of services experience in telecommunications.

SKILLS, KNOWLEDGE & EXPERIENCE:

• 5 years of analytical experience
• Detailed knowledge of ICT and Telecoms technologies
• Experience in Telco Strategy
• Good presentation skills

​REQUIRED KEY COMPETENCIES/ATTRIBUTES:

• Digital Strategy & Innovation
  • Define and lead the digital services strategy, aligning with market trends and customer needs.
  • Develop innovative digital products and packaged solutions (e.g., SaaS, IoT platforms, AI/ML tools, workflow automation).
  • Guide digital transformation programs for clients, acting as a trusted advisor.
• Solution Development & Integration
  • Oversee end-to-end architecture and integration of multi-vendor technologies (cloud, on-prem, hybrid).
  • Lead cross-functional teams to design and deliver scalable digital solutions across industries (e.g., finance, healthcare, manufacturing).
  • Collaborate with partners (OEMs, hyperscalers, ISVs, Infra providers) to build joint go-to-market solutions.
• Client Engagement & Pre-Sales
  • Support sales and pre-sales teams in shaping complex proposals and RFP responses.
  • Engage directly with C-level clients to present digital roadmaps, value propositions, and ROI.
  • Ensure solution alignment with customer business goals and technical environments.
• Team Leadership & Delivery Excellence
  • Manage a multi-disciplinary team including solution architects, product managers, and technical consultants.
  • Promote agile methodologies and DevOps practices for rapid, high-quality delivery.
  • Establish delivery frameworks, reusable components, and accelerators to enhance efficiency.

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We wish you all the best with your applications