Absa Jobs

To apply, click on the link at the end of the posts and all the best with your applications.

Dealing Desk Manager

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job SummaryThe Dealing Desk Manager is responsible for the efficient execution of client trading instructions across multiple asset classes in line with market best practices and internal risk policies. This role ensures timely, accurate, and compliant trade execution, while providing high-quality client interaction and market insights. The incumbent will manage day-to-day dealing desk operations, maintain strong relationships with counterparties, and support the Line Manager with reporting and market analysis. This is a pure execution role, with no proprietary trading activities.

Job Description

• Execute client orders accurately, efficiently, and in compliance with applicable regulations and internal policies.
• Monitor market conditions and ensure best execution across asset classes.
• Maintain up-to-date knowledge of global market developments to inform execution decisions and client interactions.
• Produce timely trade reports, P&L summaries, and operational insights for the Line Manager.
• Work closely with Operations, Risk, and Compliance to ensure adherence to settlement and regulatory requirements.
• Accountable and responsible for complying with the Bank’s internal controls as set out in applicable procedures, Barclays policies and standards, local regulations and as per the Enterprise Wide Risk Management Framework to ensure that no actions on your part leads to a control failure.
• Embedding and fostering a control culture by ensuring the highest control standards are applied at all times.
• Operate and oversee trading platforms, FIX connections, and related execution systems.
• Liaise with clients professionally over the phone to confirm instructions, provide execution updates, and address queries.
• Escalate operational or market-related issues promptly to the Line Manager.
• Produce timely trade reports, P&L summaries, and operational insights for the Line Manager.
• Work closely with Operations, Risk, and Compliance to ensure adherence to settlement and regulatory requirements.

Mandatory Risk and Control Objective

• Accountable and responsible for complying with the Bank’s internal controls as set out in applicable procedures, Barclays policies and standards, local regulations and as per the Enterprise Wide Risk Management Framework to ensure that no actions on your part leads to a control failure.
• Embedding and fostering a control culture by ensuring the highest control standards are applied at all times.

EducationHigher Diplomas: Business, Commerce and Management Studies (Required)

Click here to apply

Dealing Desk Support and Onboarding Officer

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job SummaryThe Dealing Desk Support and Onboarding Officer provides essential operational and client support to the Dealing Desk Manager, ensuring efficient trade execution and seamless client onboarding. The role involves assisting clients with trade-related inquiries, guiding them through the trading platform, monitoring compliance requirements, and facilitating all aspects of the onboarding process. The incumbent is responsible for delivering timely, accurate information and maintaining the highest standards of service, professionalism, and regulatory compliance.

Job Description

• Assist clients with trade execution processes and respond to trade-related inquiries.
• Support client onboarding by coordinating documentation, account setup, and platform access.
• Act as a liaison between the Dealing desk, relationship managers, and other internal teams to ensure seamless operations.
• Monitor trades for compliance with regulatory requirements and internal policies.
• Escalate complex issues promptly to the Dealing Desk Manager for resolution.

• Provide regular updates and operational feedback to the Dealing Desk Manager.
• Maintain accurate records of client communications, trade instructions, and operational procedures.
• Contribute to process improvements to enhance client experience and operational efficiency.

Mandatory Risk and Control Objective

• Accountable and responsible for complying with the Bank’s internal controls as set out in applicable procedures, Barclays policies and standards, local regulations and as per the Enterprise Wide Risk Management Framework to ensure that no actions on your part leads to a control failure.
• Embedding and fostering a control culture by ensuring the highest control standards are applied at all times.

EducationNational Diplomas and Advanced Certificates: Business, Commerce and Management Studies (Required)

Click here to apply

Specialist: People Change Manager

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryAs our People Change Specialist, you will assist in translating strategy into everyday actions and habits, accelerating performance, adoption and customer value while shaping how colleagues embrace new systems, processes and ways of working.

Role Purpose

You’ll operate as an enabler to business, product and programme leaders, converting business objectives into people centric change roadmaps that deliver measurable value. Leveraging design thinking, data driven insights and stakeholder engagements, you will assist in shaping new behaviours into operating models to drive adoption and materialisation of business benefits.

Working with a Senior People Change Specialist, you’ll co create and scale a best in class People Change practice into a core strategic capability for Home Loans and the wider organisation.

Job Description

Define and govern outcome‑driven change plans:
Scope, roadmaps, stakeholder matrix, risk register and value‑tracking Metrics.

Design Co-creation:
Surface pain‑points, co‑create solutions and co-create solutions based on stakeholder needs.

Engage various Stakeholders across the business:
From senior leaders to frontline colleagues.

Convert strategy into day‑to‑day activities:
Facilitate sessions that turn measures into behaviours, workflows and metrics.

Coaching:
To provide visible, active leadership that contributes to initiatives success.

Coordinate multi‑channel change communications:
Partner with learning and development team on targeted interventions.

Design and facilitate co‑creation forums:
From strategic town halls and retrospectives to cross‑functional design studios, innovation sprints and design‑review labs.

Run adoption analytics:
Maintain live dashboards, mine data for insights of defined adoption metrics.

Embedment continuous improvement cycles:
Introduce feedback, recognition and process updates that sustain new behaviours and supports transformation culture.

Build capability in others:
Enable project teams, human resource partners, and operational leaders with pragmatic change‑management toolkits and coaching.

Experience & Qualifications

• Demonstrated ability to navigate complex social systems; we welcome candidates from diverse social‑science or business backgrounds who bring this skill.
• 4–6 years (or equivalent) experience leading end‑to‑end change in complex multi‑stakeholder environments; financial‑services exposure is advantageous.
• Experience in shaping and delivering significant change programme/s with measurable people‑adoption and business impact.
• Familiarity with structured change methodologies (e.g., Prosci /ADKAR, CCMP, Agile change) certification is advantageous.
• Undergraduate degree in Behavioural Science, Business, Psychology, Design Thinking or a related field.
• Consulting, organisational‑development or culture‑change experience.

EducationBachelor’s Degree: Human and Social Studies (Required)

Click here to apply

KYC Processor

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job Summary• To provide support to the entire bank by processing all liability account applications and updates.
• The jobholder is responsible for capturing new account details and execution of customer instructions for updates on existing accounts.
• Staff will be required to perform any other work assigned to them in line with Productivity matrix, plus any other duties that may be provided by line manager from time to time.

Job Description

Accountability:  Opening and Maintenance of Accounts: – (80%)

Outputs:

• Receives authorized  customer instructions from  KYC Officer for:
• New accounts, amended or cancelled stop orders/standing

instructions

• Amendments to customer and account details
• Capturing account details for both individuals and entities

authorized by Team Leader/KYC Officer

• Receives and executes customer instructions from KYC Team

Leader/ KYC Officer confirmed as KYC compliant for accounts

opening

• Amended or update customer instructions on signature  additions
• Amendments to customer and account details on Ebox
• Executes the instructions i.e. new accounts and amendments to

accounts according to customer’s details and account details on

the relevant system

• Rectify all rejected input data wrongly entered and incorrectly

scanned signatures returned by Team Leader/KYC Officer Account

opening

•  Resolve all account opening and amendments queries from

branches/query centre

• Scan and link signatures to accounts opened
• Execute customer instructions that are not systematically executable

Accountability:  MI (10%)

Outputs:

• Generate both daily and monthly MI on all opened accounts

Accountability:  Snap Checks (10%)

Outputs:

• Participate in snap checks  as assigned by team manager
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Absa Operational Risk Framework and internal Absa Policies and Standards.

EducationFurther Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Click here to apply

Dormancy (ADMS) Officer

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job SummaryThe Primary responsibility of the job is to deliver excellent operational performance through undertaking a wide range of processes and service activities within KYC i.e. Manual salaries, Standing Orders and ADMS.
To provide support to the entire bank by processing all liability account applications and updates.

The jobholder is responsible for capturing new account details and execution of customer instructions for updates on existing accounts.

Job Description

Accountability:  Absa Dormancy Management System (ADMS): – (75%)

Outputs:

• Ensure that unclaimed and dormant accounts are reconciled weekly and evidenced by manager’s review.
• Ensure that the monthly ADMS reports are actioned and reviewed by the manager.
• Reports R022, R021, R011 and R012 should be sent to the branches for actioning.
• Ensure that commission is collected when payment is processed as per tariff guide on all dormant accounts.
• Ensure that mandates for dormant accounts paid are attached to the claim form as proof of ownership of the claimant and where not dispensation was given to pay.
• Review claim forms and make payments on the ADMS system and BRAINS.
• Monthly Recon of Report UN 007
• Ensure that dormant accounts that have clocked 10yrs are transferred to Central Bank and that record on transfer is in place.
• Ensure that dormant checklist is attached to the claim form and that application is compliant with the checklist.
• Ensure that unclaimed balances and unclaimed credit accounts are reconciled daily and signed off.
• Ensure that unallocated transfers are reconciled daily and signed off

Accountability:  Opening and Maintenance of Accounts: (20%)

Outputs:

• Receives authorized customer instructions from KYC Officer for:
• New accounts amended or cancelled instructions.
• Amendments to customer and account details
• Capturing account details for both individuals and   entities authorized by Team Leader/KYC Officer
• Receives and executes customer instructions from KYC Team   Leader/ KYC Officer confirmed as KYC compliant for accounts opening amended or update customer instructions on signature additions.
• Amendments to customer and account details on Ebox
• Executes the instructions i.e. new accounts and amendments to accounts according to customer’s details and account details on the relevant system.
• Rectify all rejected input data wrongly entered and incorrectly scanned signatures returned by Team Leader/KYC Officer Account opening.
• Resolve all account opening and amendments queries from branches/query center.
• Scan and link signatures to accounts opened.
• Execute customer instructions that are not systematically executable.

Accountability:  Administration/Team Activities (5%)

Outputs:

• Administer leave plan.
• Daily, weekly, and monthly submission of MI s respectively
• ACM-you will be required to perform any other work assigned to you in line with AOM, plus any other duties that may be provided by line manager from time to time.
•  Ensure you read and understand health and safety circulations and other compliance circulars.
• Understand risks and controls of domestic payments roles.
• File health and safety, BCM, HR and all manner of compliance policies and ensure team member are attested.
• Ensure clean desk policy is adhered to.
•  Work closely with supervisors and team members as one team to deliver excellent performance.
• Actively participate in team events and morning hurdles

Risk and Control

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Absa Operational Risk Framework and internal Absa Policies and Standards

EducationFurther Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Click here to apply

Transaction Monitoring Officer

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job SummaryAccountability: Delivering Operational Service – (80%)
Outputs:
• Actioning of allocated alerts for adjudication on a daily basis
• Undertake required processing of information and servicing activity in accordance with set procedures.
• Achieve operational rigour excellence in all aspects of activities, processes and procedures undertaken.
• Comply with operational risk and rigour standards in respect of protecting people, customers, assets and the organisation.
• Achieve individual operational performance targets and support the achievement of team targets.
• Achieve individual customer service targets (both internal and external) and support the achievement of team targets by working within relevant service level agreements.
• Action any queries / complaints received in accordance with procedures.
• Compilation of the reports should be done within SLA.
• Provide cover for other team members as required plus any other duties that may be assigned by Team Leader / Line Manager from time to time.

• Ensure that work is completed by the set deadline.
• Returns are submitted in a timely manner.
• Receiving branch / service centre reports on KYC Details for Non-Account Holders or Walk in customers.
• Responding to queries from all stakeholders
• Guide branches and Relationship managers on matters relating to Transaction Monitoring.
• Raise concerns with branches on accounts that are not compliant.
• Ensure queries are resolved within the service level agreement.
• Liaise with Compliance for any concerns arising from the branches or Corporate Service Centres
• Work closely with the team leader and other team members as one team to deliver excellent performance.
• Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.
• Provide cover for other team members as required plus any other duties that may be provided by line manager from time to time.
• Support and adopt the implementation of change initiatives.
• Participate in local events to support local develop individual and team skills and raise the Absa profile in the local community.
• When directly receiving customer enquiries, attempt to resolve the enquiry at the first instance by using the bank’s systems. Only escalate to the team leader when all other efforts have been exhausted to resolve the customer’s request as per policy.
• Perform any other duties that may be assigned by the team leader / line manager from time to time

Accountability: People Activities Teamwork (10%)
Outputs:

• Attend Morning hurdles to review the team’s performance.
• Attend Community activities organised by the team.
• Be abreast with changes communicated by the Financial Intelligence Centre and the Central Bank of Zambia
• Pursue self-development to increase personal effectiveness, acknowledging strengths and areas for development.
• Ensure processes are up to date with the Law.
• Agree performance development objectives with the team leader.
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Absa Operational Risk Framework and internal Absa Policies and Standards

Accountability: Leadership:- (10%)
Outputs:

• Pursue your own development to increase personal effectiveness, acknowledging strengths and areas of development.
• Live Group behaviours and inspire others in working together to achieve the strategic vision.
• Pursue your own development to increase personal effectiveness, acknowledging strengths and areas of development.

Job Description

Accountability:  Delivering Operational Service – (80%)

Outputs:

• Actioning of allocated alerts for adjudication on a daily basis
• Undertake required processing of information and servicing activity in accordance with set procedures.
• Achieve operational rigour excellence in all aspects of activities, processes and procedures undertaken.
• Comply with operational risk and rigour standards in respect of protecting people, customers, assets and the organisation.
• Achieve individual operational performance targets and support the achievement of team targets.
• Achieve individual customer service targets (both internal and external) and support the achievement of team targets by working within relevant service level agreements.
• Action any queries / complaints received in accordance with procedures.
• Compilation of the reports should be done within SLA.
• Provide cover for other team members as required plus any other duties that may be assigned by Team Leader / Line Manager from time to time.

• Ensure that work is completed by the set deadline.
• Returns are submitted in a timely manner.
• Receiving branch / service centre reports on KYC Details for Non-Account Holders or Walk in customers.
• Responding to queries from all stakeholders
• Guide branches and Relationship managers on matters relating to Transaction Monitoring.
• Raise concerns with branches on accounts that are not compliant.
• Ensure queries are resolved within the service level agreement.
• Liaise with Compliance for any concerns arising from the branches or Corporate Service Centres
• Work closely with the team leader and other team members as one team to deliver excellent performance.
• Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.
• Provide cover for other team members as required plus any other duties that may be provided by line manager from time to time.
• Support and adopt the implementation of change initiatives.
•  Participate in local events to support local develop individual and team skills and raise the Absa profile in the local community.
• When directly receiving customer enquiries, attempt to resolve the enquiry at the first instance by using the bank’s systems. Only escalate to the team leader when all other efforts have been exhausted to resolve the customer’s request as per policy.
• Perform any other duties that may be assigned by the team leader / line manager from time to time

Accountability:  People Activities Teamwork (10%)

Outputs:

• Attend Morning hurdles to review the team’s performance.
• Attend Community activities organised by the team.
• Be abreast with changes communicated by the Financial Intelligence Centre and the Central Bank of Zambia
• Pursue self-development to increase personal effectiveness, acknowledging strengths and areas for development.
• Ensure processes are up to date with the Law.
• Agree performance development objectives with the team leader.
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Absa Operational Risk Framework and internal Absa Policies and Standards

Accountability: Leadership:- (10%)

Outputs:

• Pursue your own development to increase personal effectiveness, acknowledging strengths and areas of development.
• Live Group behaviours and inspire others in working together to achieve the strategic vision.
• Pursue your own development to increase personal effectiveness, acknowledging strengths and areas of development.

EducationFurther Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Click here to apply

Lead Process Engineer

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryThe purpose of this job is to realise business change and performance optimisation through facilitating the process of developing suitable customer owned business operating models, facilitate people change and administer applicable service and/or operating level agreements.

Job Description

Key Responsibilities

Business Operating Model development:

• Through liaison with key stakeholders such as Process Architects, Core Leads, Owners and in collaboration with the Process Management Team assess areas where non-optimal performance exist in order to propose business model analysis and improvements.
• Support project and business re-organisation initiatives to assess, validate and/or improve business operating models.
• Ensure that there is common understanding between participants in the business operating model development through abstract and visual representation (model) of how the organization/entity delivers value to its customers or beneficiaries as well as how the environment actually runs itself.
• Illustrates the alignment (or lack thereof) between strategic goals and key business decisions regarding products and services; partners and suppliers; organisation; capabilities; and key business and IT initiatives.
• Derive the strategic and operational capability gap based upon the FC Strategic Vison and the current capability as well as the options to bridge the gap.
• Facilitate the development of business operating models that is transitioned and owned by a Business Owner, whereafter implementation is supported.
• Apply suitable best practices to enhance model development and understanding.

Business Analysis:

• Analyse and evaluate the current business processes and identify areas of improvement.
• Continuously ensure effective stakeholder engagements.
• Elicit and document business requirements through active collaboration practices by articulating the As Is, the To Be and the gap that needs to be addressed or apply clean slate solution definition based upon initial assessment.
• Ensure that cleat value is defined as a result of the implemented change.
• Manage the full life cycle of the requirement to implementation.

People Change Management:

• Perform organisational and people analysis and assessments to understand the impact of the change, the change history, change readiness, potential people-side risks, and anticipated points of resistance.
• Develop the project/business change Sponsorship Model, compile the People Change Management Strategy and acquire approval for the People Change Management Strategy.
• Create and manage measurement systems to track adoption, utilisation and proficiency of changes at an internal and external level.
• Perform people change management interventions using the ADKAR or relevant suitable people change management framework.
• Work with the Communication, Training, Human Resources (HR) and Organisational Design (OD) specialists in the formulation of particular plans and activities to support project implementation.
• Train, coach, develop and mentor leadership, business stakeholders and project team members on the application of change management practices.
• Share and apply learning’s to all projects and business change initiatives.

Service/Operating Level Agreements:

• Ensure that adequate service level agreements (SLAs) and/or Operation Level Agreements (OLAs) exist for the various areas based upon process analysis regarding external dependencies ito recipient and receiver perspectives.
• Maintain the SLA catalogue, SLA/OLA maintenance and practical applications.

Process Ownership:

• Ensure alignment of process with organisational strategy; take accountability for relevant processes within area of responsibility and ensure delivery and maintenance of standardised processes and controls.
• Owner of the end-to-end business process including defining the goals, objectives and KPI’s, and performance management thereof.
• Plan, implement and develop operating procedures for relevant area and updating user and working guides.
• Constantly review and improve processes (automation included) to drive and implement a sustainable and effective process in support of quality and accuracy.
• Drive sustainable cost and processing efficiencies through continuous innovation, industry benchmarking and alignment to best practices.
• Act as escalation and decision point for operational decisions related to specific process.
• Management of relevant executors of processes within ambit of control including co-ordination and management of capability and performance.
• Change Management including facilitating change in process within scope of deliverables.
• Identify process-specific risks and work with Process Architect to mitigate risks.

Role/Person Specification

Knowledge and Skills:

• Solid understanding/view of the business (Finance & Financial Control perspective) and Finance strategy, processes, and capabilities, enabling technologies, and governance. (Level:  Solid)
• Knowledge of business architecture and process engineering (Level:  Solid)
• The ability to recognise structural issues within the organization, functional interdependencies and cross-silo redundancies.
• The ability to apply architectural and people change management principles, methods, and tools to business challenges.

Education and Experience:

• B degree in Commerce or equivalent Diploma (NQF level no. 7).
• Preferred – Six Sigma / Lean certificates.
• 5 – 8 years’ solid experience within the field of Architecture, Business Analysis & Process Engineering.
• 1 – 3 years’ experience working closely with BU Head to devise, formulate and execute on people management strategy for area.
• 4 – 5 years’ experience in managing a team (8 – 15 direct and indirect across spectrum of processes/functions).
• Demonstrate experience of owning the resolve of people related issues (development, performance, management, recruitment, training, etc).

Competencies:

• Group Facilitation skills.
• Effective documentation of findings and solution options
• Analyzing
• Relating and networking
• Persuading and influencing

EducationBachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Click here to apply

Procurement Category Lead-CRES

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job SummaryTo deliver operations administrative support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

Job Purpose:

To manage the end-to-end procurement, contracting, and supplier management of general services and stationery for the Bank. This includes stationery (including cheque books and plastic cards), courier services, car hire, consumables (milk, tea, bread, toiletries), small office machines (note counters, card printers, cheque scanners), and facilities-related services such as cleaning and minor repairs. This role ensures all procurement processes are conducted in line with Bank policy, CBK guidelines, Group procurement policy and audit standards — supporting operational efficiency across branches and head office units.

Key Accountabilities:

Business Management 50%

• Strategic Sourcing & Tendering
  • Lead RFQs/RFPs and sourcing events for this category,
  • Develop tender documentation, evaluation criteria, and supplier scorecards.
  • Coordinate technical and commercial evaluations with user departments.
  • Recommend suppliers for approval in line with governance threshold
• Contracting & Vendor Selection
  • Work with Legal to negotiate contracts ensuring terms mitigate risks and align with Bank interests.
  • Ensure contract accuracy, enforceability, and timely approvals.
  • Conduct vendor selection in line with policy, due diligence, and compliance requirements.
• Supplier Onboarding & Relationship Management
  • Conduct onboarding for newly selected suppliers (registration, due diligence, KYC, etc.)
  • Monitor supplier compliance with contractual obligations, SLAs, and KPIs.
  • Hold regular performance reviews and document supplier performance issues.
  • Resolve service delivery gaps in collaboration with suppliers and internal stakeholders
• Contract Lifecycle & Spend Management
  •  Maintain a register of contracts with renewal/expiry alerts.
  •  Ensure timely renewal or re-tendering to avoid supply disruptions.
  • Tracks spend against contracts and highlight variances or risks.
  • Keep contract records up to date and audit ready.
• Requisition, PO & Fulfilment Support
  • Convert approved requisitions into POs in the e-procurement system (e.g., Coupa).
  • Follow up on deliveries and services for branches and departments.
  • Escalate delays, quality issues, or non-conformance to Category Manager.
  •  Ensure timely GRN confirmation and support payment processing.

Cost, Risk & Compliance 30%

• Monitor and control all work flow ensuring all requests received from the business are actioned to meet designated deadlines.
• Ensure that requests received are in order in all aspects to facilitate compliance with sourcing procedures.
• Manage medium/long-term relationships with suppliers
• Appraise and recommend selection of suppliers and service providers to ensure that the Bank is leveraging it’s purchasing power
• Ensure compliance to the Group Procurement policy , ABC policies, ABKE procurement policy and CBK guidelines.
•   Deliver savings targets, cost avoidance, and process efficiencies for this category.

Stakeholder Management / Service Delivery 10%

• Develop and agree service level agreements with internal customers
• Develop and manage strategic long-term relationships with major suppliers to maintain quality service to the bank
• Monitor achievement of SLAs by suppliers and ensure that SLAs with internal customers are met
• Undertaking negotiations with suppliers for goods
• Develop and deliver appropriate sourcing strategies
• Use/modify suitable standard forms of contracts to govern commercial activity
• Partner with internal stakeholders (Branches & R, IT,) to understand requirements and align sourcing with operational needs.

Self-management 10%

• Pursue self-development to increase personal effectiveness, acknowledging strengths and areas for development.

Categories Managed

• Stationery: Cheque books, plastic cards, office supplies, controlled & general office stationery
• Courier & Car Hire Services: Inter-branch, same-day, long-term and ad hoc hires
• Consumables: Tea, milk, bread, sugar, toiletries
• Small Equipment: Note counters, cheque scanners, card printers
• General Services: Cleaning, sanitary bins, waste disposal, grounds maintenance, small repairs
• Outsourced Support Services: Auctioneers, debt collectors

Qualifications

• Bachelor’s degree and Professional qualifications

Technical Skills & Competencies

• Sourcing and negotiation skills
• Contract drafting/review and basic legal understanding
• Supplier performance monitoring and escalation
• Strong organizational and multitasking ability
• Excellent interpersonal and stakeholder engagement
• ERP/e-procurement and MS Office proficiency

Behavioral Competencies

• Integrity and transparency
• Attention to detail and risk awareness
• Ownership and accountability
• Business-oriented problem-solving
• Professionalism in communication
• Collaborative, yet assertive when needed

***Application deadline – 4th September 2025***

Absa Bank Kenya is an equal opportunity, affirmative action employer. Preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

EducationFurther Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Click here to apply

KYC Officer

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job SummarySpearhead Customer On Boarding & Remediation Activities by:

• Executing the bank’s strategy in respect of Customer On-Boarding, Maintenance & Remediation.
• Reviewing the KYC pack and ensures compliance with the Bank’s minimum requirements for customer on boarding.
• Being the contact person for the RM/Personal Banker/Universal Banker in respect of KYC and customer on boarding requirements.

Job Description

Account Opening & KYC Compliance: Time split 80%

• Supports the business in the end-to-end processing of account opening and maintenance.
• Receives and process fit account application forms, documents and information required to build the customer KYC file.
• Identifies all potential issues and escalate appropriately to avoid delays in the process.
• Reviews the files and ensure completeness of Customer Due Diligence and compliance with all KYC/Compliance policies/standards and procedures prior to capturing and authorizing (as may be appropriate).
• Reviews any adverse information and escalate adverse media to Branches through the Relationship Manager/Personal Banker/ Universal Bank for appropriate review, discounting and sign off.
• Reviews all requests for on boarding new customers, opening additional accounts for existing customers, changing bank mandate and related parties.
• Proactively spot KYC issues in respect of any request/transaction.

• Ensure that client expectations are set against the defined Service Level Agreements SLAs) and that these SLAs are managed and always met.
• Complies with all policies and procedures required by the bank.
• Perform all other duties as reasonably assigned.
• Ensure all Gap analysis on accounts to be remediated is completed and communicated to RM’s/PB’s/Universal Bankers, receive information and update files and systems.
• Support with regular reporting to Head of Financial Crime in respect of Turn Around Time and adherence to Service Level requirements for customer on boarding.
• Periodically assist line manager to brief the Head of Financial Crime on the control areas of concern within their environment; and agree on action/ remedial actions to improve performance.

Risk Management: Time split 10 %

• Maintains records of all Reputational Risk Forms / PEP / High Risk / Special Customer and Adverse Media approvals obtained.
• Diarize any regular monitoring required as part of on-boarding conditions and initiating related customer reviews where necessary.
• Supports the team in the on-going monitoring of the accounts, by providing guidance in respect of business and transactions.
• Escalate any irregular / non-compliant files to senior management, including Compliance.
• Supports the relevant stakeholders to comply with any regulatory or internal reviews.
• Supports the team to satisfactorily close all findings related to assurance work by SLOD or FLOD, as well as external reviews.

Risk and Control: Time split 10%

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Absa Policies and Policy Standards.
• Understand and manage risks and risk events (incidents) relevant to the role.

EducationFurther Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Apprentice

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job SummaryParticipate in an internship programme in order to maximise individual and organisational development, through the execution of predefined internship objectives.

Job Description

To Participate in a learnership programme in order to maximise individual and organizational development, through the execution of predefined objectives.

Role Specification.

• Must have graduated with a Bachelor’s Degree not more than 2 years from the date of application (ATTACH GRADUATION CERTIFICATE )
• Must Possess a Transcript with a minimum CGPA of 3.6 (Second Class Upper Division)(ATTACH GRADUATION TRANSCRIPT)
• Must have at least 2 Principle Passes at ‘A’ Level (ATTACH ‘A’ LEVEL CERTIFICATE/ PASS SLIP)
• Must have a minimum of a Credit in Mathematics and English at ‘O’ Level (ATTACH ‘O’LEVEL CERTIFICATE/ PASS SLIP)

Must be willing to learn as this position is an Apprentice/Learnership role.

Note:

1. This recruitment is intended to build a pipeline of candidates who will be considered for hiring as opportunities emerge with in the bank.

2. Ensure all attachments requested are included in the application.

3. Only shortlisted candidates shall be contacted.

EducationHigher Certificates and Advanced National (Vocational) Certificates: Business, Commerce and Management Studies (Required)

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Investment Wealth Manager – Pipeline Bloemfontein

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryContribute to tactical planning from an operational perspective. Implement and deliver approved operational plans. Accountable for management in terms of: people, process, applied technology, budget.

Job Description

Solutioning & Advisory: Provide ongoing support to senior advisors in driving business development and subsequently business targets through monitoring and identifying opportunities within the portfolio (cross selling and up-selling) | Client Engagement: On a regular basis engage with clients around current product requirements and future product requirements to ensure client expectations are met and ultimately value created for business and client | Risk and Control: Ensure that all risk and control requirements relating to the portfolio are met and/or implemented as required | : | : | : | : | :

EducationBachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

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Manager Project

Bring your possibility to life! Define your career with us

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job DescriptionProject Management: Monitors the progression of a project at every stage and ensure that the objectives of a project are meet | Quality Assurance: Maintain a desired level of quality in a service or product, especially by means of attention to every stage of the process of delivery or production | Meeting deadlines: Completes task timeously | Stakeholder management: Ensure that stakeholders are identified and engaged | : | : | : | :

QualificationsBachelor`s Degrees and Advanced Diplomas – Business, Commerce and Management Studies, Customer Excellence – Service Delivery (Meets all of the requirements), Digital familiarity (Meets some of the requirements and would need further development), Enabling team success (Meets all of the requirements), Openness to change (Meets some of the requirements and would need further development), Planning and organising (Meets all of the requirements), Project and Programme Management (Meets all of the requirements), Project Management

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