City of eThekwini Customer Services Jobs

To apply, click on the link at the end of the posts and all the best with your applications.

Marketing Officer

Closing Date
2025/09/19
Reference Number
ETH250901-2
Job Number 33001202
Job Title Marketing Officer
Job Type Permanent
Job Grade T10
Division Marketing
Department Customer Services And Sales
Branch Electricity Pricing And Marketing
Vacancy Group TECHNICAL SERVICES
Reporting To Senior Marketing Officer
Location – Town / City ETHEKWINI
Location – Province KwaZulu-Natal
Location – Country South Africa
Special Conditions
N/A

Job Purpose
To promote the safe and efficient use of electricity in the most effective manner.

Key Responsibility Areas

• Marketing the efficient use of electricity to urban and rural domestic customers.
• Conducts presentations to relevant customer representatives or groups.
• Initiates and assisting with marketing survey.
• Assist in obtaining the required customer and infrastructure details for planning purposes.
• Establishing and maintaining contact with recognised customer representatives and township leaders.
• Assisting in the preparation and execution of marketing strategies.
• Training of existing and prospective customers in a safe and efficient use of electricity.
• Assists with the selection, training and establishment of vending stations and agents.

Competencies

• Communication
• Organisational awareness
• Conceptual thinking
• Project management
• Technology usage
• Service delivery orientation
• Interpersonal relationships
• Customer orientation and customer focus
• Resilience

Essential Requirements

• Diploma (NQF Level 6) in Marketing or any other related and equivalent qualification.
• Valid motor vehicle driving license.
• 2 Years relevant experience.
• Computer Literacy.

Preferred Requirements

• Degree (NQF Level 7) in Digital Marketing or any other related and equivalent qualification.
• 3 Years relevant experience.

Housing Subsidy Yes
Leave Yes
Medical Aid Yes
Other Allowances N/A
Pension Fund Yes
Remuneration R331 758.60/R430 640.16 PA
13th Cheque Yes
Contact Name HR COUNTER
Contact Telephone 0313113103

Click here to apply

Supervisor (Customer Care)

Closing Date
2025/09/19
Reference Number
ETH250829-1
Job Number 53000258
Job Title Supervisor (Customer Care)
Job Type Permanent
Job Grade T09
Division Southern Area
Department Customer Services
Branch Regional Customer Care Centre
Vacancy Group OFFICE OF OPERATIONS MANAGEMENT DEPARTMENT
Reporting To Senior Customer Care Officer
Location – Town / City eThekwini
Location – Province KwaZulu-Natal
Location – Country South Africa
Special Conditions
Posts of Customer Care Supervisors are interchangeable within the department at the discretion of the Head (Regional Centres).

Job Purpose
To ensure that customers seeking assistance at the walk-in centre are treated and attended to in accordance with the Batho Pele principles.

Must be physically capable of carrying out duties of the post.

This post reports to SENIOR CUSTOMER CARE OFFICER

Key Responsibility Areas

• Responsible for overall supervision of designated customer care centre.
• Ensure that various services ,in respect of applications, requests and submissions, complaints and queries handling service, referrals, feedback to customers and general information are provided efficiently.
• Ensure that the centre functions in accordance with the principles of Batho Pele and that the customer is assisted to gain access to all services provided by the Municipality.
• Responsible for ensuring that the centre is adequately staffed at all times.
• Ensures safe keeping of all assets and equipment.
• Supervise subordinate staff in accordance with approved principles and practices.
• Assist the Senior Customer Care in respect of the preparation of departmental budgets, attendance at meetings and liaison with staff from other Departments in the resolution of problems/queries raised by Customers.

Competencies

• Attention to Detail
• Ethics and Professionalism
• Organisational Awareness
• Planning and Organising
• Business Processes
• Use of Technology
• Communication
• Client Orientation and Customer Focus
• Action Orientation
• Resilience
• Change Readiness

Essential Requirements

• Grade 12 (NQF Level 4) and an Administrative Certificate.
• Valid motor vehicle driving license.
• 3 Years relevant experience.
• Computer Literacy.

Preferred Requirements

• Diploma (NQF Level 6) in the Administration field.
• 4 Years relevant experience.

Housing Subsidy Yes
Leave Yes
Medical Aid Yes
Pension Fund Yes
Remuneration R294 659.28/ R382 469.76 PER ANNUM
13th Cheque Yes
Contact Name HUMAN RESOURCES DIRECTORATE
Contact Telephone FOR JOB ENQUIRIES (031) 322 7701 / FOR SYSTEM ISSUES (031) 3226050

Click here to apply

We wish you all the best with your applications